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Latitude Gem Visa

Latitude Gem Visa Questions & Answers

3.4 from 775 reviews

49 questions from our users

Glenn W.

Glenn W.asked

I dropped my credit limit from $6K to $1K when buying a house recently. Now that we have the home loan I want to put the credit limit back to $6K but online says "not available at this time. Tried online chat and FB Messenger and both were useless. Trying to call now - on hold for 40mins now waiting to connect to India. Anyone help from Latitude?

No answers
Peta K.

Peta K.asked

If the below request numbers are not addressed within the next three days, I will be escalating my complaint to ACFA.

On the same day I put these online forms in I also made an online complaint which has so far also been ignored, after waiting on hold for over 40 mins I was also cut off from your phone line.

This is actually ridiculous how difficult it is to get any customer service from Latitude and Gem Visa.



No answers


hi I believe I still have a credit card with yous...well it was g.e.is there anyway I can check it is still open

No answers
Greg Gow

Greg Gowasked

gem visa. I want to cancel my credit card 437732000682140 do I have to pay the annual fee or not greg gow.

3 answers
Greg Gow
Greg Gow

cancel my credit card please.

Greg Gow
Greg Gow

cancel my credit card

Greg Gow
Greg Gow

cancel card.



How can I withdraw money in ATM machine using my credit card?

No answers
Patrick D.

Patrick D.asked

I need to cancel card , moving abroad so need to tie up loose ends now

No answers
Colin B.

Colin B.asked

can I use my latitude Visa card in America

No answers


I am unable to fit the gem visa number into my banks setup account space. Gems number is 1 digit too long. It's the weekend and there are no humans to talk to! Any help available left?

No answers
Noel W.

Noel W.asked

What is the difference between GEM Visa and GEM Essential

No answers


I have lost my gem visa card, can I use my account number for a purchase?

No answers
Suzanne D.

Suzanne D.asked

Can I pay out my Latitude Visa Card with my CBA Mastercard?

No answers
Brenda C.

Brenda C.asked

Do any banks in nz accept cash payment for my gem visa account

No answers


How can I find out my account details?

1 answer


just follow link and login

Geoff H.

Geoff H.asked

Can you use the gem latitude visa card overseas

No answers


How long to be approved I've uploaded my payslips but every time I log in it says they still new either payslips or bank statements my payslips are saved on there has anyone else had this problem?

2 answers

Ya should know pretty quick no i have not had that problem


How quickly



the online application process was terrible, on their website id check section was broken, bank statement transfer was not working, the guy from the phone overpromised finalisation to be done today , but no response no updates after 8 hours. why would i bother to pay $99 annual fee to them for internet free 12 month plan?? the whole process is just broken and slow. hassleful

No answers
Brendon E.

Brendon E.asked

How many withdrawals a day can I make

No answers


I got approved for 1000 but I needed 2000 as I only applied to buy a new phone is it possible to call you guys to increase it?

No answers
Mark Smith

Mark Smithasked

Can the available balance on a gem visa be used to pay out a residual value amount to purchase a car

No answers


Hi I just had a approved loan/credit card. I was wondering if Is there anyway of getting my gem visa card number and details instead of waiting for it to arrive in post/mail so I can use my card online

1 answer
Rebecca D
Rebecca D

Hi Ashlee , I tried calling GEM with this same question. I suggest you call them and ask. You will perhaps get a more pleasant call centre person than the one I spoke with.

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