Genesis Health + Fitness

Moved towns and asked to cancel. Gave two options of a $200 cancelation fee or six months of making payments to a gym I don’t go too. When asking why they said I should have read the contract more clearly. Harder to leave than a cult

2nd time being a member here. a completely sub-par experience this time around. Memberships have been oversold so crowding is a common issue. The layout is cramped. Member conduct and hygiene is a common problem, resulting in a lot of damaged equipment (and the smell…) Too many people copying what they see online, throwing stuff around, letting… Read more

go of cables from the top, etc.

Invest in high quality noice cancelling headphones, music is always too loud at night.

Highly recommend Bundoora – Been a member at bundoora for years and only recently started pt training. Have seen almost every trainer here who are professional and their workouts are excellent. I haven't sweated that much in ages. I've also been a member at the preston store and can't say the same thing.

Great experience – Belmont, Western Australia. Great small gym, manager always says hello. Alex the Exercise Physiologist knows his stuff as does Nic the PT. I’m on a weekly, cancel anytime membership (gym use only EP and PT extra) and have just signed up for the full membership which includes all of the exercise classes

Genesis. Boronia. Victoria – This review is specifically for Genesis in Boronia. Victoria. Our first encounter was with Matt who was so friendly and helpful. My husband and I paid $595 each for a 14 month membership. We paid upfront, so no direct debit in our case. This is a huge facility. Massive pool, several different areas to work out, including an exclusively female gym… Read more

upstairs if you require this service.

In my case, I joined for the yoga classes, treadmill and some upper body work using equipment. I have read some of the posts about the equipment being old and run down. This absolutely does not apply to Boronia. They have heaps of equipment and it seems very clean and modern. There is no chance of standing around waiting for equipment.

I was taken through some suggestions today for equipment that would suit my workout needs. I felt listened to and was shown how to use each machine properly. I cannot remember the name of the lady, but she was great.

Genesis offers boxing, yoga and other speciality classes. You can use an app to book your place.

I signed up for a free trial at Genesis and ended it within a few days after realizing the gym just wasn’t the right fit for me. The layout felt cluttered, and the overall vibe didn’t suit what I was looking for in a training environment. And there is no pool. I emailed them promptly to cancel, but nearly two months later, I’m still being charged… Read more

weekly fees along with admin costs. Despite multiple emails and phone calls, the issue remains unresolved.

Unfortunately, the staff haven’t been able to fix what should be a straightforward matter. It’s been a frustrating process, and I’m left feeling let down by the lack of care and accountability. Would recommend others look elsewhere unless changes are made.

Terrible service. This is scam. I tried on 1 day. They set me up I. The system and told I can cancel before membership starts. I forgot to cancel even though I didn’t come back after the first trial. Until my credit card being charge at full price (not at discount price as they advertised), I called them to cancel immediately. Then they said they… Read more

will email to confirm. Turn out I can’t cancel immediately. I still have to pay for 30days before I can cancel. This is ridiculous.

Do Not Join too much stress – DO NOT DO ITto yourself. They change the rules to suit themselves whenever. The fabricate the truth, ACCC is aware and watching so complain to them and ombudsman!

Scams – I came and signed up for a membership to start on the 11th November with 1 month free until the 12 December. I was incorrectly told they would be getting a creche. When I rang to check in October a few days after I signed up I was told they wouldn't be and I stated I wanted to cancel the membership. I was told it would be cancelled after the 7 day… Read more

cooling off period once the membership became active on the 11 November. When I called to check today as emails had gone unanswered I was told that the membership had not been cancelled and the the cooling off was 7 days after I signed up not 7 days after the membership starts. I explained I had asked to cancel it within the 7 days even if that was the case. Even though Australian consumer law states the period should be 7 days after membership becomes active. I was told someone would call me back immediately but no one did. I want this membership cancelled today or I will be contacting the ombudsman tomorrow afternoon. This membership was sold on a complete fabrication of a service that will not be provided and refusing to cancel it within the 7 days is bad business practice

Robbed me – Cancelled my membership in May because I knew I was leaving the country at the end of June. Genesis continued charging me (I didn’t realise because I was no longer using my Australian bank account) up until the 24th of July. I raised this issue on the 18th of July and they still continued to charge me for another week (on top of the 5 weeks I had… Read more

wrongly been charged for). I sent screenshot evidence of the phone call where I cancelled my membership and was accused of lying because the timezone had changed back to UK time despite letting them know I had in fact moved back to England. I was then told the manager would look into my case on Wednesday, I have had to reach out to them again on Thursday because no one has tried to resolve this. I have lost $89 to this company and they have been completely unhelpful, I have been waiting 2 weeks and still no resolution.

Evil Gym – Terrible experience these people are scammers who will non-stop threaten you with debt collectors and will use free trials to try to charge you $4000!!!! worst experience ever absolutely criminal!!!

Disgusted in the attitude towards a potential new client – I signed up for a free 5 day trial at the Morley Branch as stated on the website and even spoke to them on the phone and they said I could come work out today after we had a chat as long as i bring a towel. Because I couldn’t give them an answer straight away without doing a trial of the gym whether to join there club or not they didn’t allow me… Read more

to use the gym. They said they would decide at their discretion after having a chat with the individual. I actually even offered to pay a casual pass for the session and I was still asked to come back tomorrow for a 1 day pass. [Content Removed]! No thanks.

Disappointment plus – I so wish I had read the reviews and spoken to other people before I signed up. Very very disappointed. From the moment I set foot in the gym the customer service was appalling. I had booked a personal trainer, who had a demeanor of "do I have to?". I was never given a tour of the gym, had to ask another member where the toilets were. Had to ask… Read more

the personal trainer how to use equipment and why some people had towels. Apparently there is a hygiene policy, but the personal trainer just said "if you get sweaty you should wipe the equipment down". Thank goodness I did not go in during covid. I felt unsafe, unsupported and it was taken for granted that I knew everything. Which is impossible as I have never been to a gym before. So I cancelled my membership, unfortunately after the cooling off period had ended, less than 36 hours after. It took them three working days to acknowledge my email and even then only after I had fronted up at the gym to ask why nothing had happened. They charged me a $205.80 cancelation fee. I would not recommend this business to anyone. They sign you up, treat you poorly, don't meet the assertions made on their website, then rely on the legal letter of the contract to take money from you.

Worst experience at gym ever – Morley genisis gym not only equipment small not fixed floor moves around some have not even wieght on it to give burn small clostropho Ic on enquiring how cancel as over gym and broken smart watches none worked give out constantly trying get you sign up ppl you know by giving free broken stuff was abused on phone when making enquiry than told I… Read more

was foolish why have yell at him voice constant and only enquiring then told if don't like month it takes n 3 more payments to cancel I can see him face face or meet him in carpark Gary believe name is then having total melt down as screaming come on pu#_y dare you come up then started all sudden take double payments out I can't stop as linked to my bank ACC not card been with genisis for 10 years almost never return first time Townsville 2006 and last Morley rip off for money n staff to yell scream treat ppl like that emailed head office no response no look into it guy still employed and I'm over charged double ATM

This clever dick company is out to swindle you. Be careful to read the fine print – This money hungry company has a complex, non-intuitive procedure which makes it almost impossible for you to cancel your membership. If you let them know that you want to terminate, as my son did by phone during one of the COVID lockdowns, they want to continue charging you for a period, and if you don't pay up for that period, they don't cancel… Read more

your membership at all, even though you have already advised them. And they continue charging you, leading up to the point that they set an aggressive debt collection company on you, even though you have not been attending their premises or receiving any services from them for years. The debt collection company will then harass you and subject you to continuous aggravation, hoping that you will eventually give in and pay up. All the time, the amount of money they want to recover from you is steadily increasing, even though they have set the debt collectors onto you. And you have ceased attending their premises years ago. My wife had a similar experience when she tried to leave this fitness company. It was also impossible to communicate with them at their premises, because there was never anybody in attendance who had any authority.

Pay for broken facilities – Equipment broken, old equipment that isn’t well maintained, bathrooms look constantly dirty and now they’re being renovated but haven’t bothered to organise suitable substitutes, aircons desperately need to be cleaned and the service is the worst part of all the management look down on you. Show details

Exactly what we needed – We were visiting Perth for a sporting Nationals event. We required a place for athletes to train during the 10 days we were there. Genesis Kelmscott were helpful in setting us up so our athletes could train with minimal fuss.

Avoid this business at all costs – Asked about cancelling a gym membership, they took over 2 months to get back to me incurring further fees. prior to that sending me multiple debt collection threatening sms texts. I am now referring the matter to the department of fair trading. Avoid this business Genesis Fitness Mayfield owned by Belgravia at all costs.

Staff are rude – I’ve been a genesis user for 6 or more months now and up until the new manager came it was going great. But as it stands the new manager has found reasons to dislike me when I haven’t spoken to her once. I’ve seen her mumble things about me to other staff members of the gym and it makes me feel unwelcome and uncomfortable. I’ve put in a complaint about her once already for another issue similar to this one. It’s beyond a joke at this point Show details

They let the males reserve weight machines you want to use, while they are using other equipment – They can't handle complaints from females and feel "harassed" instead of helping when asked. They let other members heckle you instead of assisting.

Set a debt collector on me after lockdown – I was on a direct debit membership and they couldn't charge me during lockdown, and immediately set a debt collector on me for $800 at the end of 2020. I'm getting harassed daily by ARMA even though they couldn't charge me during this time. I asked them for an actual bill of what the charges were for and they produced nothing. They also let go of… Read more

most of their staff at the gym right at the start of covid before the gyms closed. No respect for clients or staff. Total scammers.

Poor customer service and rip off merchants – Find another gym who isn't going to strip every last $ from you. Rip off merchants, cancelled membership due to not wanting to provide my private medical records. They will not allow me to attend the gym however are charging me full rates for weeks to come, completely fleecing money from their customers. Unable to get a response from them unless… Read more

you follow up with them multiple times. Stay clear unprofessional and all they are worried about is money in their pockets not their customers.

Rip off, extremely poor customer service – I have a medical condition that makes it difficult for me to use the gym. The staff assured me that I would not get promotional phone calls but I still received several a week. They try constantly to get you to spend more money and this is really all they are interested in. The actual gym staff were very good but the admin team are only interested… Read more

in getting as much money as possible out of you. They do not care if what they are trying to sell you suits your needs, they just want your money. Two years after cancelling my membership I am still being hassled by them. My advice, avoid genesis fitness!

Rip off. Charges not Service – Cancelled membership while membership still suspended pending vaccination. Can't legally attend. They commenced charging me 30 days anyway. Rip off merchants. Steer well clear, find somewhere else, anywhere else at all would be better.

Find another gym – Do not give direct debit access - sneaky communications, taking of funds even after explict instructions to stop, refusing to provide refunds. Sadly their approach is all about extracting every last dollar from the customer in the short term rather than building a positive long term relationship.

Terrible experience, worst customer service ever! – I attended a class last night which was meant to finish at 8 o'clock, as I am not a member (and this was my first time there), the woman in the counter asked for an ID, as I did not have it with me she suggested I leave my car keys to make sure I was out by 8 pm, I mentioned I was doing the Yoga class. When the class finished (8:05), this woman… Read more

was gone without returning my car keys. Even the yoga teacher was shocked that someone would just leave without returning my car key. There was another girl in a similar situation, luckily for her she only gave her her student ID. I had to take an Uber to go home and came back the next day to recover my key. This time there was another woman, she would not even apologize. Terrible service, not even a small piece of common sense.

Just plain evil – The gym's themselves are overpriced for what they offer: outdated equipment, dirty changerooms and frequently out of order sauna due to kids pouring water/pissing on element. However the worst is the moneygrubbing admin who make it very painful to cancel, to the point its seems to be integral to their business model. The woman I had to deal with… Read more

didn't seem to understand basic math or contract law concepts. She insisted I couldn't cancel while my membership had been suspended by them during COVID. Furthermore the 30 day period couldn't even tick down, despite no mention of this restriction in the the contract. Stay well clear of these people unless you want to join an overpriced mediocre gym and never quit