Reviewer Photos & Videos
Mattress is thin and I can feel the springs in my back. Mattress was meant to have a special euro top topper.
Mattress is very firm and pillow top is non existent. I have had a sore body since using this mattress, have gone back to using my old mattress. Trying to get in touch with Giselle but no one has contacted me as yet to discuss
Purchased in January 2021 for $299.00.
Great at first, but already after 2 months springs going soft and buckle
This mattress was great at first, but already after 2 months where I get on the mattress, the springs there are already going soft and buckling. If you want a mattress that will last, I don't think this is the mattress for you. You get what you pay for. I expect max 1-2 years from this mattress with heavy rotation.
Purchased in June 2020 at eBay for $300.00.
Beautiful mattress but uncomfortable
The mattress was purchased by myself on Catch.com. Easy to take out and i left it on a flat ground for about a day and a half and tonight is the first night my daughter is sleeping on
It and i tested it myself and i cam feel the springs im my back
Purchased in May 2020 at Catch for $179.95.
Caused me nothing but back pain
This mattress was great at the start but 18 months down the track it’s caused me I’m nothing but back issues due to its sagging. We have to rotate the mattress every time we change the bed sheets to get a good night sleep. Looking for a new mattress now. But you get what you pay for so spend the money and do it right the first time don’t make my mistake!
Purchased in January 2019 at Evopia for $350.00.
Not comfy! Springs in back
Not as described, not plush at all, Can feel springs when laying on it, sides sag and end has not popped up properly and wire feels bent.. very uncomfortable mattress.
Have only just purchased and requested a refund.
Have another one for my son and it’s brilliant.. 2nd time unlucky.
Purchased in May 2020 at Catch for $299.00.
Posture and support lost after 10 months!
Item was very comfortable to begin with however after 9 months it started to lose support and shape (sagging), in the hip areas. In spite of rotating the mattress weekly the problem increased to the point where my wife and I can no longer use it due to poor sleep and back pain. We are of average weight so that's not the issue. I note that the the manufacturer has replied to other reviews on this site by recommending the flipping of the mattress along with rotating it regularly. In our case the top latex pad is attached and can not be repositioned to the underside.
Purchased in May 2019.
Was great then deteriorated badly
When I got the mattress it was FANTASTIC! We were so impressed. But now it sags in the middle, we have to sleep on the edges, my back hurts a lot. Am really upset.
Not so Great.
I guess you get what you pay for. I am quite disappointed with my purchase. As the same with other comments, there are no support along the edge of the mattress, so sitting on the edge is difficult. Mattress sags in the middle when there are two people in it. It makes a great mattress for a spare bed but not for constant use.
I have had this mattress for 2 months now its fantastic.i have had mattress worth twice as much as this and are not as good highly recommend have the best night sleep now. My shoulders and back are not sore anymore.
Questions & Answers
Is it ok to sleep on the mattress after 10 hours of being unpacked?
Hi Lynda G,
Thank you for reaching out to us! Congratulations on getting our mattress. It is recommended to sleep on it after 24 hours of unpacking to allow for full expansion due to the compressed packaging it has.
If you have any further enquiries, please do not hesitate to contact me.
Velerie - Giselle Bedding Team.
Silly Question but, How do I tell which is the memory foam and which is the LATEX side please?
No way to know unless you ask them directly.
Thank you for your inquiry.
Unfortunately, we do not offer latex mattress at the moment. We do have memory foam mattresses which also topped with cool gel and egg-shaped foam.
Please do let me know if you need any more assistance.
Velerie - Giselle Bedding Team.
I bought a Giselle King size mattress about 6-8 months ago and while it is comfortable in terms of firmness it has sagged on both sides and has a big lump in the middle of the mattress. I have tried to put weight on it to try and flatten it out but no luck. I just roll down to the edge of the bed while I am sleeping. Can you assist me with this issue please?
Apologies on the late reply. Thank you for sharing your feedback. I'm sorry that the mattress has appeared to be sagging on the sides. It could happened due to personal usage and preferences.
With the big lump in the middle issue, would you mind sending an email to firstname.lastname@example.org for a follow up? We'll see what we can do about it to ensure you'll get a good sleep again.
Giselle Bedding Team.
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