Glem DI965GGEI / DI965GGEI2

Absolute Lemon – As with other reviews I purchased the glem bi energy oven paying over $3000. The hinges went inside of 18 months. The electric side of the oven stopped working a couple of months ago. The gas side of the oven stopped working approximately 3 years ago. The gas top intermittently stops working regularly. Having read the reviews I see it’s a common… Read more

fault. My question is why this product wasn’t recalled by the manufacturer and replaced. I can’t afford a new oven so now I have to live with it. Absolute Lemon

Oven door and igniter failure – Oven door does not seal allowing heat to escape and making it dangerous for small children. Oven igniter does not work any more leaving gas oven useless. Very disappointed with this product especially for the cost of the oven. Show details

Absolute waste of money. Terrible quality. Not surprised it's discontinued – As someone who likes to cook, I bought this oven from Harvey Norman, for it's option of bi-energy oven, and it was sold to me as a quality product. It came as part of a deal with a rangehood, which is so loud when on, it gives me a headache. I paid for 6 years extended warranty, but I would expect a $3000 oven to last at least ten years without… Read more

having issues. I noticed the heat distribution was terrible, Glem had to send out a stainless steel heat distribution sheet which probably costs them $2. Why wasn't it included? By 2015, 2 years after purchase, and only 18 months from installation, the glass on the door needed replacing, the door hinges went, and the handle needed replacing. [name removed] at Glem was helpful, sent the parts, and organised a service call. The door hinges went again a couple of years after, and this time I spoke to a young guy who told me that the hinges will fail. He seemed baffled when I explained that an oven doors sole purpose in life is to open and close. However, in August 2019 the door hinges have gone again, and this time as it's out of warranty, I will have to purchase new hinges and pay for a serviceman to install them, as [name removed] will not send them out, and at a cost of around $220, and having read other reviews, and knowing from previous experience they will fail again, it's an expensive ongoing issue. Now tonight, 7th December 2019, I discovered whilst I thought I was cooking dinner, that the electric oven was not heating more than about 30C, and the fan was dead. Luckily the gas oven mode is functioning, although the fan is not. Not sure what I will do for Christmas entertaining in the next couple of weeks! As an Interior Designer, I won't recommend Glem to any of my clients, and I certainly wouldn't waste another $3000 on such appalling quality again. I'm actually thinking of taking this to Consumer Affairs, as an oven of this price should last no less than 10 years.

This oven is not even worth one star – I am extremely disappointed with this oven. Within a few months of installing the oven the seal did not work. Within two years of installation the oven door would not close, so I have to tie it closed with a rope. And if that is not bad enough, within being installed for two years, none of the ignition switches work. I need to light it with… Read more

a match or lighter. This oven is a piece of rubbish. DO NOT BUY ONE. My oven is now three years old and I am going to replace it.

Need a different brand of oven this one is crap – Hi there again sad man here. Just letting you know how extremely annoyed I am with this product. Not only did I have the problems listed in a previous post the main element has blown again. The sparky that installed it also told me the original one had not been properly installed and that is why it had blown out, all tho I was given a new element… Read more

by glem it still end up costing me approx $ 400 for installation. No wonder this product is discontinued it is craphouse. I just hope the gas side of the oven does not crap its self, dont want the house to burn down.

Very poor quality product – As usual the warranty has expired in May 2018 and the product has started to play up again. It was replaced only after a couple of months as it had product replacement warranty with Joyce Mayne (harvey norman). The oven door has started to sag and will no longer close, the oven igniter is playing up with the cable pretty much brittle due to heat… Read more

Poor placement directly under oven flame). As the warranty has expired by 4 months no one wants to listen. Will not be buying another GLEM.

Love / Hate Relationship – I both love and loathe my free-standing oven/stove. Both my husband and I are former professional caterers and do a fair amount of entertaining. We both liked the size and the look but were drawn even more to the dual gas/electric oven capacity as baking bread and cakes is better done with electrical heat while everything else is better with… Read more

gas. It was expensive, but we were willing to pay for what appeared to be a nearly commercial quality domestic product.

It was most disappointing when the clock/timer stopped working within the first six months; and to have the digital panel replaced and serviced was going to cost considerably more than going to the $2 shop and buying a basic manual timer and we already have a large wall clock in the kitchen. There is a single, squiggle filament in the clock face that does light up from time to time.

The next disappointment was the rapidly disappearing position decals showing the control knob position placements. Seems it would have been more effective to have the face plate stamped and then enameled - decals were a rather cheap out on a rather expensive appliance.

Then there is the hinge issue - the door is delightfully heavy but the hinges are of insufficient quality to adequately cope with the weight for very long. I think of heavy doors on commercial ovens and the hinges certainly don't perish within 3 years or less. We have now replaced the hinges for a second time at approx $145 a pop plus shipping (this last time, I ordered a second set as a back up).

And then there is the issue with the door seals, which sag and perish rapidly as they are made of rubber, which cannot be expected to last very long when exposed to significantly high heats and even the slightest amount of grease from cooking. The rubber replacements run approx $100 a pop plus shipping and I realised today that our seal needs replacing once again - I am not sure if this is the 4th or possibly the 5th. There are various high temperature commercial grade seals that would be better suited - even ones made from silicone - we will now make enquiries about having one custom-made from commercial grade quality material.

In saying all this, I still love the cooking capacity of both the oven (we have installed a commercial oven thermometer so can regulate the internal heat when hinge or seal issues creep in) and the stove top burners although design wise, I wish the drip tray wasn't a fixed part of the stove top).

The time will come, however, when the appliance will need to be replaced. When that day comes, we will again be looking for a dual fuel appliance. Hopefully, Glem/Emelia will have lifted their game a bit so that we can find a product that is truly a commercial quality product made for a busy domestic kitchen.

Thank you – My stove is 6-7 years old, replaced the door seal 3 times, the problem, i thought was with the door not closing properly, it kept hitting the seal and thus stretching and damaging the said seal. I had had enough, I emailed Sarah, Glem gas australia (found the right person through this review site), within a day she called me and had it sorted in… Read more ·  1

10 minutes. they replaced the seal with the current version free of charge + $20 postage. putting the seal on was easy but the door was still not closing properly (never really has) so I looked up how to do it and removed the door, i found 2 loose screws which i tightened and put the door back on as per instructions. after doing that I realised the door was never really fitted properly in the first place as the original position of the hinge was in a different position. the door now closes.

In summary check the specs, there will be a reason something is not working, you just got to find it.

Hats off to Glem Gas for their customer service and a special thanks to Sarah for her prompt response and attitude to a somewhat grumpy old man. I believe my oven will be good for another 6-7 years and when it needs replacing I will definitely get another.

Verry dissapointed – Have trouble with the door closing properly,cleaned everything,tried to adjust door ,lube hinges still no good. Almost have to put a stick under handle to keep door fully closed. Phoned Glem customer service and was informed that the hinges are worn out and will be about $120 plus freight.not Happy's we hardly use the oven  Show details

Dissapointed – Not at all happy with this stove only thing I really like is that it is dual gas/electric, Have peurchased so many parts from the 1st year ,hinges I bought twice in the last 3 years Seal fell off so I bought that , fan is not working for a year now and hinges are not working again . I am sick of buying parts I will build my own stove soon .… Read more

Timer not working from start, just need a overhaul. I use a broom stick to seal the door now as im not borthered to go and get 3set of hinges as it is getting to expensive and its also costing a fortune in gas /electriciy plus takes forever to cook a roast. Definatly will not buy this brand again.

Yes Its another Glemgas oven breaking down story – Not happy with the oven, the gas oven ignites, once the oven gas knob is let go gas turns off so no gas oven at all, though the cooktop gas works ... mostly. It has always had ignition problems on some burners. The door hinges are no good and yes the broom handles were used as well as anything to tie the door in an upright position. Oven seal is… Read more

fragged and the glass shattered in the oven door. Overall this is a massive disappointment as we invested about three thousand, hoping to get years out of it, not just months before problems started. When the oven fully worked it was very good and looked exactly as we wanted, now it is just a reminder of the money we feel we should have spent on another brand

Do not buy Glem – Sounded great, gas & electric. The guy at Harvey Norman talked it up so I parted with $3000 and bought what one would presume would be a once in a lifetime purchase. Within months the hinges gave way and the door didn't seal properly. Glem customer service were kind enough to send out some replacement hinges and a new (different from origin) door… Read more

seal. Six months later hinges sagging again, LCD timer is dead. Have put up with it for a a couple of years now and it's getting unbearable. Gas oven doesn't stay lit, I can only use electric. This really sucks as I live off grid so I have to run the generator every time I want to use the oven. even then the maximum temp I can get it up to is 180 deg. An absolute lemon!

Was a love affair........but disappointed now'! – I have always been a "gas girl" loving the instant heat and easy manual temperature control. LOVE A GAS OVEN! I also love the large cooktop enabling me to get lots of food 'on the boil' simultaneously as I love cooking for my 'always starving' family. Putting my tepanaki plate over the main hob allows easy cooking for fish, steak , chicken and… Read more ·  1

more - just like an indoor BBQ.....a very positive cooking experience.......especially with my Glem Rangehood ......ducted outside so you smell the fish cooking outside not inside ........but now I have this problem with the oven door not sealing properly, remaining ajar allowing heat to escape and food undercooked and an husband angry that such an expensive $3000 cooker now requires a broom to keep the oven door closed....ugly and disappointing.....what's a girl to do????

Perfect! – We opted for the Energy Selective option which gives us the oven ability of either electric or gas. Heat distribution was a big one for us as we purchased expensive pans and didnt want any dreaded soot marks on them needless to say 6months later pans and saucers are still immaculate. Cleaning is great, have had afew small surface rust marks on the surface but cleaned up easy with some gunk.  Show details

We have used this oven for 3 years and it is great – We are new to gas and this has been an excellent experience. The timer took a bit of getting used to but it works just like the instruction book says. The electric/gas option on the oven is a lot of fun. The electric options all work well and the grill is just perfect. The oven cleans well. We would not hesitate to buy another Glem stove.  Show details

Disappointed – I am as disappointed with this oven as everyone else, it doesn't get to the right temperature and the door won't shut properly, I have to put a chair against it to cook anything. After paying nearly $3000 I am not happy, there is obviously a problem with the doors as stated in other comments, so I believe the hinges or whatever is causing the … Read more

problem should be replaced free of charge! I can't afford to purchase another oven so have to put up with it.

Never buying Glem again – At just over 4yrs old I'd expect our $3000 oven to last a bit longer! We were happy initially then things started to go wrong, tech came out to replace the timer within the first year, got him to look at the seal which had just failed, mentioned the bowing arch in the insulation which he said was odd but ok. Now fast forward only 3months out of… Read more

warranty the hinges loosened with gap in the door, seal fell off, electric oven now blowing fuse once temperatures reached, now tonight Gas oven has stopped working..... shattered expected so much more after being guided towards Glem as it was European made and expected to last longer then Asian made appliances. Now time to spend $$$$ to try and salvage more time out of it. Grrrrrrr

Glem products and customer service – Well what can I say regarding Glem products, we purchased in 2011 a free standing stove (as listed above) with a duel Gas/Elec oven, a dishwasher and a matching range hood, first the dishwasher died, another one was sent but the wrong model showed up, after a phone call it was replaced with the correct model, next the door on the stove was not… Read more

closing properly so again contacted customer service and was told door seal needed to be replaced, they sent a door seal, next the clock died and again we had to ring customer service, a technician came and replaced the whole printed circuit and clock, (Technician scratched the top stainless surround on the stove, not happy) The door on the oven has never been 100% right (sealed shut) as we found that heat was escaping and the temp inside the oven was lower than the control knob showed, so, I decided I would ring Glemgas again today (yes it's been a while) to ask what they could do, I spoke to a customer service girl named Sarah, I would like to say she was polite and calm though out the phone calls, offered me a $20 discount on new hinges for the stove door, why was I not given hinges when it was still under warranty? But, after thinking about all the trouble we have had with these Glem appliances we have decided to dump both the stove and dishwasher (keep the range hood as our kitchen was built around it) and to buy well known brand products. Really people if you are thinking about buying a stove, dishwasher and even a rang hood( even though we have not had a problem with the range hood) think about the few reviews listed here. The only good thing to come out of Italy are the people and Ducati's..

Junk is polite – I purchased this stove like many others the duel fuel was the big draw card. My bad luck started before i even got the stove home, the dimensions in the pamphlet didn't match the actual stove, so i had to have my kitchen cupboards altered to make the stove fit. I have not been able to use the electric part of the oven as it just does not work, but… Read more

the stove was great apart from replacing several oven seals, then the warranty ran out. My nightmare really began, i was away and my husband was trying to cook himself a meal in the oven. The door handle came off in his hand, and from there it has just gotten worse. The only good thing about the stove is i can buy spare parts, dame shame i live in the country and can't get anyone to fit them without paying more than i paid for the spare parts. I can't even get information on how to replace the parts i need to replace and these cost me a small fortune. Having read the reviews I am beginning to think i should cut my losses andf go back to the brand of stove i had before, at least they followed through on their promises and information was easy to get.

very good looking piece of junk – When I first bought this Glem oven I was very happy. It looks stylish, the feature that one can switch between gas or electric for the oven really got me. But that's it. After 2 months the door seal broke - it was fixed in no time. It took from there approx 4 months til it broke again. When it broke the third time, they came with a seal of a… Read more

different fabric, I had no problem with the seal ever since. But this doesn't mean that the trouble was over. In the next 1,5 years, the timer gave up, the ignition in the oven wouldn’t work, the hinges got loose, the gas in the oven wouldn't work.

After warranty was over I thought, that everything is fixed by now, but... the hinges got loose a second time, the electric fan in the oven failed, the latest -- the ignition switch doesn't work any more. I use a long gas lighter to get my oven and the stove working, as I won't spend another cent on that oven.

I'm really disappointed, as I spent almost $ 3000 at Harvey Norman, thinking an oven in that price range should last for ever - or at least longer then a couple of years.

Don't buy glemgas products – Brought this oven from Harvey Norman cambridge park Hobart thought is was the bees knees being bio fuel oven and all, couple of months after the warranty ran out a screw came lose on the oven door handle which caused the glass door to shatter. Six months later the door hinges failed and the door would not seal correctly, both problems were… Read more

rectified by glemgas gas free of charge which was fantastic, the problem is now that an element has blown and a cooling fan has packed it in, with a cost of approx $700 to fix for a fan and element I was gob smacked, for the price I paid for for this i had expected a supposed high quality European product would last a lot longer than 4 years before costing a small fortune to get fixed, will not recommend this product to anyone, will be looking for another oven soon hopefully one that will stand the tests of time

Bad ChoiceEuropean design - but more like Chinese functionality and quality - What the ? – I am disappointed in the overall reliability of this oven. The oven door does not close tightly and effects oven temp, only one of the 5 piezo electric igniters activate. Given relative light use, the oven is a 'bit' of a disaster, in terms of unable to turn burners on(piezo's don't spark), cannot achieve correct oven temperature, the door closing… Read more

springs are 'soft', piezo igniters are temperamental - only one is working at the moment and occasionally one of the gas burners may switch off - if we are using more than two burners at a time ? Considering this oven looks like it's for a Master Chef, I think it fails totally in performance. Perth West Australia. The Glem oven model number can be found on the inside cover of bottom most - compartment - under the oven). I have decided to write this post, with a view for Glem Australia to action and remedy the quality issue, which I am sure is also is in line with the companies philosophy and interest.

Another victim of this stove – We bought this after reading review after review of other 'bad' ranges/ovens we wanted to get it right as we knew this would be the last time we could afford to update/have a wonderful new stove to see us out after the 2-year-old one we had lost it's insulation and almost burned our home down. I went without a stove for 6 weeks until we decided… Read more

(with much positive reviews and Harvey Norman salesman guarantees (yeah we ignored him anyway he was just there to sell) and now find ourselves with no oven at all. To make matters worse after contacting Sydney they sent us to their rec. repairer who charged us $95 for a quote and if work was not done in 28 days another $95 would be charged as they would raise a new job. Not many can find almost $500 for repairs to a 4-year-old oven in 28 days, so twice ripped off in my opinion this oven was all I wanted in one and has been a major heartbreak. I thought glem gas (by Emilia) was a good brand and the good reputation of emilia is what ended up the deciding factor. So very upset and disappointed.

Expensive disappointment – Bought this from Harvey Norman in 2011 while we were building an off grid solar house. By the time we had it installed it was already 7 months after purchase. we originally thought that we were having trouble adjusting to gas cooking but instead of getting better we got worse. The thermostat gave out within 12 months of use and everything dried… Read more

out instead of cooking, and roasts were burnt on the outside and raw in the middle after several hours. We paid $650 to have the thermostat replaced (after finding that the phone number provided for servicing no longer existed) the technician had no idea what he was doing and without my support would have given up. Due to being off grid solar we are not able to use the electric function of the oven (it will blow up the inverter). within weeks of the repairs the hinges have given out and no longer close the oven properly, reluctant to spend further money on what is already an expensive cooker we have solved the problem by propping a chair in front of the door. The result is uneven temperatures and irregular cooking. We would like to hear from Glem with solutions to our problems. I have now resorted to using the BBQ when doing a roast as its far more reliable than the oven.

Disappointed – About 2 months after purchasing this oven the rubber seal came apart. It looks like it's been stapled together. For one reason or other, mainly due to a very busy life, I didn't have them replaced. Now my oven is out of warranty and I have to purchase upgraded seals (the rubber ones are no longer available - thank goodness). I also have a problem… Read more

with the hinges on the door, the door handle, the thermostat and piezo ignition for the oven. Overall, I'm very disappointed. Gas cooktop layout. Expensive and problematic

Problem with oven door – After much procrastinating I decided to purchase this Bi-Energy stove as I really liked the concepts of choosing either the gas or the electric oven. It wasn't a cheap stove. However the hinges on the door have been nothing but a problem and I haven't used this oven to any great extent. For no particular reason they seem to malfunction and the… Read more

door will not close properly. I have already replaced them once under warranty and now they have gone again and I believe the stove is still under warranty. The gas serviceman who did the job made a comment that the door was too heavy for the hinges. The seal around the oven has also had to be replaced which wasn't covered by warranty. I'd appreciate if any other consumers have had identical problems as me in regards to this brand and model of stove. Cooks well Expensive , inferior product for the price paid

Flaming failure – This Harvey Norman special is without flame failure. All other 900mm Glem gas ovens appeared to be fitted with this safety device. Cutting corners to save a few bucks. After a couple of weeks wait, the oven was delivered, then the gas installer advised that it couldn't be installed in my vessel as there were no thermocouples. These devices are… Read more

important safety devices, essential on boats, a good idea for homes... Back to the drawing board! Dual fuel, fan gas Never got to use it

Decent oven, but unreliable temperature control – We bought this as part of a Harvey Norman deal. We had a serviceman out in the first week because the cooling fan made such a dreadful noise. Since the fan was replaced we've not had any trouble. The cook top is fabulous. The oven however. I barely use the grill since it either doesn't cook or burns whatever you put under it, there is no middle… Read more

ground. The one time I tried to cook sausages under it I almost set the stove on fire. And the temperature control is an absolute joke. When I mentioned to the serviceman that the thermostat was out on the gas oven by 20 degrees he informed me that "temperature fluctuations were normal". 20 degrees? This makes it difficult when I need to use the oven on a very low temperature occasionally as the lowest marked temperature is 120˚, which actually heats to 140˚. The electric oven too is off. It heats about 10 degrees under what it's set to.

In the end, while I'm enjoying using the oven and have gotten used to it's little "quirks" it's doubtful I'd ever buy another Glem or Emilia oven. For the price we paid I expected much better. Great gas cook top Temperature control is a joke