Glem GS965GGMB
VerifiedMPN: GS965GGMB1 review
Faulty Oven Door known FAULT – We purchased a GLEMGAS dual energy freestanding cooker in 2021, the oven door has been fixed twice already & the first time we used it after the second repair the hinges broke straight away. This is dangerous and unacceptable. THIS IS A KNOWN FAULT! As the appliance was just out of the 2 year warranty, the response was that they would fix the door with new HEAVY DUTY HINGES. We thought this was fantastic only the new hinges lasted a couple of uses & they to were broken and the door unable to close. We contacted them again and they sent another set of hinges, this time I thought they would last, boy was I wrong! After the first use since installing them, the oven door dropped and there goes the hinges. We contacted them again and now they won’t stand by their product with either a replacement or a store credit. All they are willing to do is send yet another set of these so called heavy duty hinges but we have to install ourselves! Not only that the enamel is peeling off the door. We feel that as the company has known about this fault with the door that a recall should be put on these faulty oven doors. The door is dangerous and could severely injure or burn a small child or an adult.
This oven is dangerous, how many times will this be repaired?
Please contact us directly at info@glemgas.com.au for any further discussion regarding your issue and we will be happy to advise.
Hi again, So 3 weeks ago Glem said they would resend new hinges and get them installed! We have heard nothing since, no sign of hinges. They just need to do the right thing and give us a refund or store credit for this faulty appliance.
We're sorry to hear no one has gotten back to you yet. We have flagged with the customer service team as a priority. Thank you.
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Hi CLH, We understand our customer service team has contacted you directly regarding this issue. We have arranged for a service and we will work closely with the technician to rectify the issue; however, if you have any further concerns please contact us at info@glemgas.com.au at any time.