Go Elite Insurance

Having caught covid during a recent trip overseas, I could not express my thanks more for such wonderful support both during my illness and back home. The emergency support was reassuring and caring and the team back home handling my claim were supportive. It was approved in less than 10 days. THANK YOU GO INSURANCE. I would not hesitate to recommend or use them again. Show details

My mother died 2 weeks before her cruise and they refused to honour my father’s claim. Disgusting. Show details

What is the point of travel insurance?? – I had my iPhone 13 Pro Max stolen in Paris recently and when I went to claim it on my travel insurance they were going to give me $100 approx back after requiring me to jump through hoops to even get that!! I really question the point of insurance! Show details

Travel Delay Claim – We made a significant claim for costs incurred due to the airline delaying our trip by more then 26hrs. The Emergency contact was fantastic answering our call at 9.30pm and talking us through our policy. While they couldn't guarantee the claim would be approved the person spent 15 minutes talking us through what they believed the policy did and… Read more

didn't cover.

The claims process was simple. We received an email while on holiday letting us know what we needed to send back to progress the claim.

When we returned we emailed the claim form and all supporting documentation requested in the email and the policy. Within 8 days we received our claim review. The claim was approved and the reimbursement was receieved 3 days later.

We have just taken out another policy for our next trip.

Go Insurance was seamless throughout the process, communication was quick and clear.

Very happy....easy to deal with – This is the first time we have used Go Elite on the recommendation of our travel agent. It won't be the last as we were very happy they resolved our claim in a timely professional manner. Well done Show details ·  1

Excellent professional travel insurance for over 80s – We did a 30 day cruise from the Middle East to Singapore, and being over 80 years of age we needed to be assured that we had adequate, recommended and professional travel insurance. We chose the Elite level and, whilst not cheap, it gave us peace of mind knowing the different covers being included. Our travel agent recommended Go for an earlier… Read more

trip we did. On the third day into the cruise we were diagnosed with COVID-19, not a severe case but like ‘flu. We emailed Go as soon as we knew and advised them a claim would be lodged for medical expenses, including anti-viral treatment for the COVID, but not until we returned home. We had received our 6th vaccination for COVID just before leaving Australia for this trip. Once we lodged our claim, quite substantial costs due to the ship being USA owned and run, and US$ charges being 50% more than the A$, we had no issues with Go and our two claims were settled and costs refunded within 10 days of lodging them. Pleasant and professional staff, always ready to respond to our emails, and a first class experience. Well done, Go. This was our second travel insurance cover with Go in two years. We had no claims with the first.