Charge Fees Without Authorisation
This Company being a den of thieves debits my account three years after closure of a nightmare being their service. I use the word service very loosely! This account was closed three years ago due to their non existent customer service and extremely slow servers. Now they charge a fee for SSL which was cancelled at the time of closure in 2017. Eventually I was able to talk to someone from overseas to get a refund I* awiat the outcome. Keep away from this horrendous SCAM company.
1 star is far too many! AVOID
trying to get in touch with tech support for failed email service with go daddy. have been on the line waiting 1 hour 47 minutes so far! they haven't even informed me with progress once. They just keep playing a recording saying "we can't wait to exceed your expectations" - what a JOKE!
So took over $350 out of my account last month for services i havent used in over 8 months. (Default option on checkout is auto-renew) so i called up. Was on hold for 2 whole hours. Finally got it cancelled and money back.
Suprise suprise a month later another $250 taken from my account. Once again trying to call up.
I work hard 9-5 and so far ive missed an hour and a half sitting in the hallway trying to get my money back.
Relevant to a scam
I highly doubted my contact information was disclosed without my consent from GoDaddy to Domainsupportus.com, which is definitely a scammer of domain service from USA too, because they email me soon after I build my website on GoDaddy. They keep charging money from my bank account and no responses when I contact them via the email they sent through before. Put them on the blacklist. I have tried to contact both GoDaddy and Domainsupportus.com without any response.
- Verified customer
GOdaddy are abhorrent
They used to be really good. But they got in with Microsoft and Bill Gates the criminal. I have been using hostmate for a couple of years now. I had a friend say they signed up with Godaddy and I was like noooooo!!! I was helping set up their site after they already bought it. Nightmare. Told them to cancel Godaddy as soon as it expired. Hostmate, is faster, cheaper, more flexible, and has email servers inhouse connected to your hosting service. Godaddy forces you to pay extra to have a office microsoft server. So bad. Hostmate are fast to resp...ond by email and always solve issues. Also SSLs are included! GOdaddy charges you an extra $100 and has a stupid process to authorise it where they need a lawyer and believe it or not, I could sign mine off with my law firm but they could not understand that i was the lawyer with inhouse authority. Also Godaddy lies about their rate of $2.95 because it only lasts for a short time then they bump you up to $10 per month. Hostmate.com.au is soooo much better.
RIP OFF MERCHANTS
Repeatedly charge for products and services that are not delivered and refuse to give refunds. Absolute crooks! Paid for website and it wasn't visible for 2 months, my bad luck. Paid for domain purchase got nothing, my bad luck. STAY AWAY FROM THESE PEOPLE
If I could give 0 stars I would
I'm designing and building websites for a living and two out of my many clients are on GoDaddy web hosting - one on an entry level subscription and the other one on a more upscale option. It is completely impossible to do any work on either of those sites - the server continuously drops out, the uptime is a joke, getting through to their support takes about 60min on average and when getting through all they do is recommend to pay for one of their Wordpress developers or to upgrade the plan. For one of my clients we did upgrade the plan for an a...dditional AU$600 which did absolutely nothing to fix any of the issues. We've had ongoing problems with a cURL 28 error and any fix I had up my sleeve didn't work, then ended up paying for a Wordpress developer via GoDaddy who emailed back after 72 hours saying it's not related to Wordpress or the website itself but to the server (as I had told them many times). GoDaddy then promised to escalate - hadn't heard back after 8 days so called them again today, spent two hours on the phone to be told it's not a server issue but a Wordpress issue. This company is an absolute joke - a quick google search also showed that many other GoDaddy customers have the cURL 28 error and are being told to pay for a developer - what a scam. Stay away - my clients will be fighting for refunds and moving to different web hosts.
Just a dumb site and Company
I am sitting here on the auction site and to start the bids are in USD but they are displaying in AUD. I change the currency settings in my account and this does not fix it so I ring support and they tell me this is a common complaint and I need to change setting on homepage. The auction was set to finish over an hour ago but they extend an extra 5 minutes every time someone bids so we could be here for the rest of the year. Everyone knows when an auction ends so end it at that time this is just a joke. Going going going not gone lets give it another 5 minutes????????????
#OpenWeStand False & Misleading Advertising. I asked for some help - Go Daddy refused and deleted my website.
Just like any small business can relate, paying accounts is virtually impossible if your clients havent paid there's. When I looked up what my options with GD I must say I was very surprised and almost relieved when I read Godaddy's pledge to small businesses which is "#OpenWeStand" However when I called it couldn't be further than the truth. My website is deleted and my account was blocked it was like pulling teeth to be given the kind of grace they speak of in there article https://au.godaddy.com/open-we-stand/what-godaddy-is-doing Basically ...I have been given 2 weeks to come up with $3,000 and they still wont tell me why my businesses website was deleted even though the expiry date they have on the account is the first i've seen. After being a customer for over 2 years and have even got a secondary account with another provider for this very reason, to say I was disgraced is an understatement. It's simply not consolable to be pledging #OpenWeStand, Ive been given more compassion from a new vendor than that of Go Daddy who by the way made a staggering $2.98 BILLION last year. It's it any wonder they are profiteering of the back of struggling hard working small business owners who they refuse to keep their word to. Im sure the ACCC will be very happy to take on my complaint tomorrow. How are we supposed to re open Melbourne when we are being robbed by offshore greed driven corporations like Go Daddy. Long story short - If your business is in Australia then shop local. Where did the human element go in business? So wrong on so many levels. And one more thing Go Daddy. You do need a dedicated inbox for complaints and by law you should be displaying one. With love from yet another underwhelmed customer that you do not deserve to profit from. Abby J from MiniBoo
Waited 36 mins on the phone which then just hung up
When Godaddy switched over to cpanel, I paid extra money for the migration. I was told it would take two hours. Next day, the website was still not working. I rang them back again, waited on the line for 36 mins, and then it just hung up. What terrible service!
Worst service ever!
I have sat on a chatline for over 3 hours today to try to get my facebook business page attached to my Godaddy website. The worst experience ever!! Very very poor customer service. All they seem to do is to send links for you to click on which is just a bunch of computer jargon.
Teeeeeerible Service, Huge Sham.
Avoid them on any costs.
Cheap to join, rip you off to the bone in long run. Been with them for last 9 month, charge me $170 for full year. Currently I've been charged well over $1,000 for ridiculous reasons.
Migrating to other service provider now.
Runnnnnnn away from their service.
0 Star service provider....
This company is a joke.
My site goes offline daily - they cant explain it. Recently my whole site went down and I couldnt connect - DNS error. Upon checking the DNS tool it says no changes had been made for over 6months, which is correct, yet tech support said a DNS change was made which caused the site to go offline. They couldnt explain why this was or who did it as they dont have logs.
Not good enough. This business is amateur at best and I would highly recommend you steer clear.
Websites killers, do not recommend their services.
I have being paying for my website for years, and they have not taken care of it. It was out of order for months without any notifications. Just huge waste of money. I do not think they can manage websites professionally. The sold me a product that is standard ssl and my website just did not work. and when asking them to put back into track they were asking me to upgrade. I do not need to accept any payments on the website, it was just for advertising.
They were asking me to fix it. If I was capable to fix it I would not be purchasing any product from them.
If I could give zero stars I would
After a relatively smooth start I was advised by my tech guys to move the service away from Godady to AWS. It is painfully clear that Godaddy makes it almost impossible to move your account away. I can't understand how it is legal to block the migration of the hosting.
It hurts to even give one star
I wish I never signed up to GoDaddy... an absolute mess, horrible user interface with plenty of bugs, 10-20 second server response times. ANYONE looking at signing up to GoDaddy, DO NOT. You will hate the service, struggle to leave, and wish you never touched them...
Personal information breach
I bought a domain name from GoDaddy and they shared my contact details with another marketing company. Now after every few weeks, someone is contacting me to build a new website. They should not share my personal details with anyone without my permission.....
Questions & Answers
Just wondering when Go Daddy will respond to their paying customers? They seem to spend an awful amount of time and money marketing their services to new customers yet fail to help their existing?
Hi, I was told that you can only make payment to them thru credit/debit cards .....is this true?
I've been with GoDaddy for years with 6 domains one of the domains someone added themselves as a user and blocked me as user so I couldn't get into the back-end and fix it. Then all my domains went down. I contacted GoDaddy and asked what was happening they said that there was a infringement of a trademark and that my domains where suspended and that I would have to email their department and take down the pages with the infringement. I told them that I can't get into the domain because someone had blocked me out. The support worker said that they couldn't help me because only the infringement department could but I can only email them no one can get in contact with them only by email. I have lost Thousands of dollars in business is there any way of getting compensation because now they have given me until today to fix the infringement or they will delete my domains and all my work building my web pages and cost will be gone forever and my business will be too.
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