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GoDaddy is Anti-Consumer
Absolutely terrible experience trying to purchase a domain from GoDaddy.
Recently, I found a domain that I liked that was only available on GoDaddy. I promptly added it to my cart and continued searching for other top-level domain alternatives. A few days later, the domain was no longer available, removed from my cart, and put behind a $180 brokerage fee pay wall. After looking up the domain registrant on WHOIS, I found that the domain was being held by Mesh Digital Limited (a subsidiary company of GoDaddy). It became apparent that GoDaddy mo...nitors search traffic on their platform, purchases those domains under a subsidiary, and inflates the price. A call with a member of GoDaddy's support team confirms that they do indeed have an algorithm that reserves frequently searched domains on their platform to put up for auction. Simply put, this is anti-consumer behaviour and unethical business practice. I will never use GoDaddy again. I recommend for everyone to also avoid GoDaddy. There are plenty of other alternative services out there that actually value their customers.
Just dishonest and incompetent
If you enjoy the frustration of trying to explain your concerns with a Philipino. Go for it.. They also blatantly lied about having free access to Microsoft office, whilst hosting a domain name and providing a professional email
The WORST. Will continue to charge long after cancelling!
Total scam artists. I haven't had a domain or any other subscription/product with GoDaddy since January 2018 but I am still being charged annually. No email, no receipt, nothing in my account order history. Just a mysterious charge on my credit card statement around the same time each year. I have to go through the same crap with GoDaddy support every time who are completely unhelpful (bordering on rude) and will only repeatedly state that no further charges have been made - even though I have the CC statement right in front of me with the tran...saction number and info. I have to ask them a dozen times to confirm that I have no active subscriptions or products (they seem to do everything they can to avoid answering this directly) and then screenshot that conversation to take to my bank as proof to have the charge reversed. GoDaddy conveniently don't have the ability to email you a record of the chat conversation (a fairly standard feature of most support chats or so I would have thought) and their chat window blocks you from copying and pasting. Suspicious, much? The accounts team are also conveniently unable to remove credit card information to prevent further charges. The last time I had to go through the dispute process with my bank I was assured they would not be able to charge me further, but alas! Here we are again. I ended up having to cancel my credit card and apply for a new one just to get rid of GoDaddy. Avoid at all costs!
WORST CROOKS ON THE MARKET
Stay away from GoDaddy. Have had nothing but headaches and problems. They shut my website down without notifications. Closed my email down and debited $570 AUS for something I’ve never used. I had to go to consumer affairs in order to get my money back. They wouldn’t help through covid and kept charging maximum price, when the business was not operational during lockdowns. Never ever go with this company. Worst experience.
Terrible customer service, quick to sell more
I have been wanting to migrate my website for 2 months now, and they dont have any customer centre for Australia. I would not recommend it for anyone in Aus.
Call centres will pick up the phone quick, but put you back on hold for hours.
Godaddy scammed me
Godaddy views your search history and takes the domain you have recently searched for, making it unavailable. They then ask you for over $160 to get the domain for you when in actual fact they own the domain themselves. Disgusting company, don’t know how they haven’t gotten caught yet
on hold for over an hour
Rang initially phone call answered in about 3 minutes but the person just hung up on me then i called back promptly was on hold for over an hour. we were trying to point our new domain to our server but they wouldn't allow new records to be changed. My Web guy finally figured it all out without their assistance
If your payment fails over a long weekend, consider your domain parked.... Not angry, just disappointed.
You know what I love? Coming back after a long weekend away camping (In no phone reception) to find that one of my domains had been parked. If your payment fails, you have a mere couple of days to rectify it otherwise your domain will be parked, you had better hope that you're not running a production critical SaaS or online sales page on your domain because all your customers will no longer be able to access your services.
The payment method configured had been cancelled (credit card details were brute forced by someone a few months ago) and ...so the payment had failed, for a service as important as a domain name, I would have expected at least 1-2 weeks, or even a handful of BUSINESS days notifying me that this had occurred, yet this was not the case. I return to work Tuesday after a long weekend camping and attempt to remote into the production server in order to assist a client with an issue, cannot connect, luckily I still pay for TeamViewer and was able to sort out the problem. I start digging into why I cannot connect, I find the hostname is resolving to a weird IP address, my heart skips a beat, ransomware?.... I log in to Godaddy and find this domain has been parked... what the absolute ****.... Payment failed late Friday afternoon, serves me right for having an early knock off to beat the traffic I suppose... I hadn't realised how many issues people have had with GoDaddy previously until I started writing this review, they've always 'worked' satisfactorily, I'd never needed to contact them directly, however, as I sit on hold for over 30 minutes attempting to contact them whilst typing this message, I grow more and more impatient listening to the voice saying 'We appreciate your business and can't wait to exceed your expectations'. I have come to realise that you are dead to me, I will be periodically transferring my domains to a new provider, as unless I'm hosting a website that serves non critical cat memes, or, my favourite devilled sausage recipes, I will need a mature service that has critical businesses needs in mind. Good day.
Worst staff and company to deal
Worst staff, bullied me when I was in reason, dont buy anything from this company, now I need to find another hosting sites, they didnt send me chat conversation, why ? Because they knew I will take it further. Go somewhere else youve been ---w a r n e d---
Great value domains
I use Godaddy for my domain and purchased email hosting through office 365 with them for my business. I’ve used their website creator for a basic business website in the past and it did the job but was very basic and better suited to a beginner on a tight budget. I’m very happy with Godaddy. It’s easy to use and good value.
Wherever possible I pay with PayPal and have done so with my Godaddy purchases. I see a lot of reviewers feel they have unauthorised charges from Godaddy and PayPal offers peace of mind.
Don’t, just don’t
Save yourself a headache and take your money somewhere else, doesn’t matter what product and what service, I’ve tried it all and regret every single dollar that was spent there.
DO NO USE THEM - complete rip off business
Cheap website fees that are set to autorenew at extortionate rates in the fine print. Even if you don’t select auto renew, they set it up so it auto renews any way and it’s in the fine print of the terms and conditions. If you don’t cancel within 24 hours, you have paid it and they won’t refund. DISGUSTING
Harassing calls to buy products
I received a sales call from Go Daddy to purchase a product I’d cancelled years ago. When I told the sales rep I wasn’t interested he became rude, critical and manipulative. There was also no way to lodge a complaint. One reason I changed web providers was the lack of customer service and long wait on the phone to get technical support
Shysters just want to fleece you
I tried to cance auto renewal a number of times and finally succeeded - only to find that minutes later they charged me for something that was not in our agreement. Now I will have to follow up with them to refund the money. Don't give them your credit card details!
I recommend them to my mate to arrange and build a website
He has had support issues since it's been up.
1/ They are not based in Australia, so good luck getting support
2/ When you try and get support, they don't fix what you have requested the issue was
3/ They try and blame everyone else, in consideration, They built the site.
I would be very careful in using or recommending them !!!!!!!!!!
The person i recommended is now dumping them and moving his site away from them
Questions & Answers
Just wondering when Go Daddy will respond to their paying customers? They seem to spend an awful amount of time and money marketing their services to new customers yet fail to help their existing?
Hi, I was told that you can only make payment to them thru credit/debit cards .....is this true?
I've been with GoDaddy for years with 6 domains one of the domains someone added themselves as a user and blocked me as user so I couldn't get into the back-end and fix it. Then all my domains went down. I contacted GoDaddy and asked what was happening they said that there was a infringement of a trademark and that my domains where suspended and that I would have to email their department and take down the pages with the infringement. I told them that I can't get into the domain because someone had blocked me out. The support worker said that they couldn't help me because only the infringement department could but I can only email them no one can get in contact with them only by email. I have lost Thousands of dollars in business is there any way of getting compensation because now they have given me until today to fix the infringement or they will delete my domains and all my work building my web pages and cost will be gone forever and my business will be too.
why will you not write my review, I've not used anything you can't use but your poor service
Get an answer from our members and GoDaddy representatives
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