GoDaddy
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Once, great. No longer.
I have been a GoDaddy customer for a decade or more. They used to provide excellent customer service. However, I have found in the last year that they have billed me twice for things. And their (new?) customer service team is all talk, no action. And their wait times! What's happened GoDaddy - time to have a hard look at what you've been doing or you will lose some of your most loyal customers.
they are harassing me
This is a big joke. They keep sending emails asking to pay for domains I am not associated with. I am not even their customer. I have been trying to stop them from spamming my email for weeks, unfortunately they do not stop. Criminals
Hello Kamil,
Thank you for your feedback. I am sorry to hear about the frustrations you have experienced and appreciate you sharing this with us. I have notified the leadership of our outbound suppor
... Read moret teams and having them look into this issue immediately.
Absolute rip-off
Been with them for years on a monthly basis until they contacted me and offered a better deal for a yearly subscription which I accepted and then they kept charging me monthly after I paid. the rep who gave me the offer is not responding to emails. Time to move on!!!
Hello Johnny,
Thank you for your feedback. I am sorry to hear about the frustrations you have encountered and I would like to better understand your experience. If you can associate an invoice number
... Read more through ProductReview.com.au message process, we can contact the email on file for that account.
Once were great... Now AVOID!
Go Daddy was always a great company with clever, tech savvy staff from the US. We have utilised their service for about 7 years. They were always great and would solve issues quickly to the point that I recommended them to many people. They have now outsourced the call centre to the Phillipines and unfortunately they are TERRIBLE and not tech savvy at all. They have no idea what they are doing.... Sad demise for what was a great brand.
Hello Ripped Off,
Thank you for your feedback. I am sorry to hear about the frustrations you have encountered and I would like to better understand your experience. If you can associate an invoice nu
... Read morember through ProductReview.com.au message process, we can contact the email on file for that account.
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Horrible Experience
There is just something about talking to human robots I can not stand- the phillipines have breed specialised non empathetic humanoids to speak politely and robotically - and never ever ever actually help you. If you want to loose your mind try and get anything beyond scripted responses. Avoid at all costs
Hello Lisa,
Thank you for your feedback. I am sorry to hear about the frustrations you have encountered and I would like to better understand your experience. If you can associate an invoice number t
... Read morehrough ProductReview.com.au message process, we can contact the email on file for that account.Its very simple - it was impossible t prove I am me- that it was my website- my domain that i just paid for because I could not remember a pin from 3 years ago. all the security measures that companie
... Read mores use that has not protected me from being hacked but has locked me out of all my own accounts. You could help- could find a way to sort it out - but no keep trying to jump hoops because thats what you do. You have forgotten who your customers are- help people - do better or as i saw people find out and write one star reviews to warn others. I need companies on my side who will help me in trouble- you are not one of them and i will never use your services again
No email possible
They try now for 2 month to create my email account. They are useless to help. They want extra money to create bymyself on google an email. But one must be encluded into the contract.
Hello Peter,
Thank you for your feedback and our sincere apologies for the delay you have encountered with your email creation. I have forwarded this information to our teams so that they can review immediately.
... Read more My thanks, JM
Don't even think about using these Guys
My Web Developer suggested we move the hosting to GoDaddy so I went with the flow and agreed. Although I did wonder why we needed an American Company to host the domain for a small Australian Business. GoDaddy were charging us on an "autorenew" basis. For some reason more fees were due even though we had only been with them for 4 months. Between initial payment and second payment our card was compromised and we had to get a new one issued. GoDaddy did not advise there was any issue with our payment, either by phone or email. Then one night our
... Read morewebsite just stops working. Contacted our Web Developed who advised it was an issue with rejected payment. I couldn't believe they just stopped our Business, costing us Thousands of Dollars, for a $43 outstanding payment - with no warning. I put the payment through and our website started working again 2 mins later. I called them to complain and they said it had nothing to do with them! Yeah right. I asked to speak to a Supervisor and was advised I would be called within an hour. They didn't bother. If your website is important to you I suggest you do not let these Guys have anything to do with it, their service is appalling.Hello Peter,
Thank you for your feedback. I am sorry to hear about the frustrations you have encountered and I would like to better understand your experience. If you can associate an invoice number
... Read morethrough ProductReview.com.au message process, we can contact the email on file for that account.
Never Deal With GoDaddy You Will Be a Loser
Bought a GoDaddy SSL that cost me $269.95 after that found out that everywhere else was under $20 What a rip-off
Hello Amelia,
Thank you for your feedback. We offer many different SSL Certificate packages and it sounds like there was a better fit for you in our options than what was purchased. I am sorry to he
... Read morear about the frustrations you have encountered and I would like to better understand your experience. If you can associate an invoice number through ProductReview.com.au message process, we can contact the email on file for that account.
Go-daddy advertising bulk product uploads but there’s an issue on the back end the devs won’t fix
Long story short, Bulk CSV imports do NOT add the product image URL. I can inspect the page and add the image fine through dev tools which means there’s an issue with the importer not putting the URL into the product image portion.
If I was a dev for Godaddy I’d have this fixed in a heartbeat, but alas, I am just a dumb customer who got pulled into a promise by Godaddy that I could bulk upload products…
At the end of the 1.5 hour phone call, their response was “do them all manually”. Godaddy if you’re reading this and would like to know more,
... Read morefeel free to reach out to me. I can supply you with documentation, case numbers, even a 10 min video whereas I prove where the problem is… https://drive.google.com/file/d/11t5SFh7e7a6hp7e-glZxOvpkM8S6K1D4/view?usp=drivesdk Also asked Godaddy for a refund under the ACCC (Australian Competition and Consumer Commission) under https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought But again, no luck, so glad I didn’t sign for a year, what a bunch of con-artists. I would avoid Godaddy at all costs.Hello Jordan,
Thank you for your feedback. I am sorry to hear about the frustrations you have encountered and I would like to better understand your experience. If you can associate an invoice number
... Read more through ProductReview.com.au message process, we can contact the email on file for that account.Find out how GoDaddy compares to other Web Hosting Providers
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A spiteful operator who does not care about your business
GoDaddy currently has a policy where if you transfer your hosting to a third part provider they will deliberately wipe out all of your A, TXT and MX records rendering your 365 email useless. There is no reason for their doing this other than to get revenge against you for leaving their hosting. Even more ridiculous is the fact you don't even need to have hosting with them for them to do this. You merely only need to have a domain with them and change the name servers and these scumbags will deliberately wipe out all of your records. You would be a nutcase to deal with this company given how underhanded they act behind your back. Go on GoDaddy staff; what's your excuse for this inexcusable behavior?
Hello Steve,
Thank you for your feedback. If you changed your Nameservers on your domain name to connect to a different host, that would mean your new host manages your DNS, not that Godaddy deleted
... Read moreit. Thankfully this doesn't mean your office 365 email is "useless" you just need to manage your DNS with your new host to get it connected.Notice how this response makes no mention of the A, TXT or MX records that these scumbags wipe out for no reason. They are hoping you will be dumb enough to read this and think that DNS is the same t
... Read morehing. When you connect to a different host, the A, TXT and MX records are still held with the domain registrar regardless of where you move to. Godaddy spitefully wipes out all of these records just to ruin your day.Hello Steve,
The A record, the TXT record, and the MX record are all part of the DNS (Domain Name System) If you changed your nameservers to point to a different company, that means you now manage y
... Read moreour DNS with that different company, and that means all of the records in the domains DNS. I hope this information helps and we appreciate you reaching out.
Woeful service
Bought a domain with go daddy last year. Didn't know it had atoned on (terrible feature). Never got any warning/email that my domain was going to auto renew until after they charged me. Not only did they charge me without me knowing but they DOUBLED the price from last year.
Talking to customer service to get this matter resolved was like pulling teeth. I WILL NEVER USE GODADDY AGAIN!
Hello David,
Thank you for your feedback. I am sorry to hear about the frustrations you have encountered and we appreciate you taking the time to share with us how we can better meet our customers needs.
... Read more My thanks, JM
very poor
Have had domain name services with this business for about 5 years and my domain lapsed by a week after we were super busy... go on to renew and find a created fee labelled 'redemption fee' for 134 dollars and an embarrassingly put on .48c ... hmmmm so I call them to ask them nicely to 'can' this fee. So the otherwise quite decent operator awkwardly refuses after being told no by some other monkey. I felt bad for him since he knew it was wrong... My estimation of this business is that it must struggle if it has to create spurious charges of
... Read more this nature and take loyal custom into account, in order to survive. i.e. a sham. I'm ceasing anything to do with them and will place 'stay away reviews where I see the opportunity, which is no less than they deserve really...Hello Pip,
Thank you for your feedback. I am sorry to hear about the frustrations you have encountered with our billing cycle polices. We appreciate the information so that we could look into this fu
... Read morerther. Domain redemption fees are a fee that is charged to Godaddy, by the registry, to recover an expired domain name (depending on how far past expiration, and the specific TLD). We send several email notices to the address on file for the account prior to expiration and to notify if there has been an issue with processing billing. We appreciate you sharing your experience with us and helping us to understand how we can better meet our customers needs.Thank you for responding to this feedback... Upon checking with another provider, the domain was clearly in the frame for normal renewal and had not expired on the actual register... Therefore, I'm
... Read moreafraid your company are clearly fraudulent, citing this as a claim to demand additional funds. As a matter of principal, there is no way I or anyone I would deal with or ask my advice, would want to deal with your company again as a result...Find out how GoDaddy compares to other Web Hosting Providers
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Took extra payment will not refund
Go Daddy took payment after business was sold, we have been trying since August to re-coup the money. We have made several phone calls to rectify the issue without result, although each staff member understood the problem and promised a refund. We now have our bank chasing the refund on our behalf. Extremely disappointed with the non service from Go Daddy. We would certainly not recommend using Go Daddy. We signed up at $10.00 for a year and then each year after was nearly $200.00 per year.
Hello Coffs Interior Prints,
Thank you for your feedback. I am sorry to hear about the frustrations you have encountered and I would like to better understand your experience. If you can associate an
... Read more invoice number through ProductReview.com.au message process, we can contact the email on file for that account.
scam magnets
I got my email hijacked, had emails sent from my domain name which ended in great financial loss to me even had the full privacy cover. Rang up tech support to be told i needed to pay extra to get some other sort of cover. went onto the site and turns out I'm fully protected and the only other cover is to down grade from what I already pay for. I'm moving away from this product. Oh and if you select auto renew you will have to cancel your cards to actually delete the payment methods as it wont let you remove a payment method without replacing the existing one. Great for sense of security.... And you will have no chance of getting any money back. BTW this was not the financial loss I am referring too.
Hello Bob ,
Thank you for your feedback. I am sorry to hear about the frustrations you have encountered and I would like to better understand your experience. If you can associate an invoice number t
... Read morehrough ProductReview.com.au message process, we can contact the email on file for that account.
What a dodgy company, i cancelled one of the payment and they forgot to refund me
So i was entitled to a refund, they sent me the refund confirmation and after 14 days, i still received nothing, so i reached them today and they issued the refund. It means that if i would forget, they would keep the money in their pocket. I dont know how serious is this company...
Author stated being incentivised for this review
Hello Mounir c.,
I would like to thank you for your feedback and I am sorry to hear of the frustrations you have encountered with your refund request. We greatly appreciate you bringing this to our a
... Read morettention and we will be sure to review your interactions with customer support during that first request, to take advantage of all opportunities for improvement.Questions & Answers
Tried to buy a domain already registered but I was not ware that was a consulting service. Contact them by phone on customer service, they said that will refund it but never done that. Avoid this scammers and avoid working with Godaddy. They promise you one thing and they never do it! Avoid this SCAM Company.
Hello Ruben,
Thank you for your feedback. I am sorry to hear about the frustrations you have encountered with our domain broker service. If you canceled without setting up the product then it is definitely eligible for refund. I would like to investigate this error further for you. If you can associate an invoice number through ProductReview.com.au message process, we can contact the email on file for that account.
My thanks,
JM
Just wondering when Go Daddy will respond to their paying customers? They seem to spend an awful amount of time and money marketing their services to new customers yet fail to help their existing?
Hi, I was told that you can only make payment to them thru credit/debit cards .....is this true?
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Hello KEK,
Thank you for your feedback. I am sorry to hear about the frustrations you have encountered and I would like to better understand your experience. If you can associate an invoice number th
... Read morerough ProductReview.com.au message process, we can contact the email on file for that account.