Once, great. No longer.
I have been a GoDaddy customer for a decade or more. They used to provide excellent customer service. However, I have found in the last year that they have billed me twice for things. And their (new?) customer service team is all talk, no action. And their wait times! What's happened GoDaddy - time to have a hard look at what you've been doing or you will lose some of your most loyal customers.
they are harassing me
This is a big joke. They keep sending emails asking to pay for domains I am not associated with. I am not even their customer. I have been trying to stop them from spamming my email for weeks, unfortunately they do not stop. Criminals
Been with them for years on a monthly basis until they contacted me and offered a better deal for a yearly subscription which I accepted and then they kept charging me monthly after I paid. the rep who gave me the offer is not responding to emails. Time to move on!!!
Once were great... Now AVOID!
Go Daddy was always a great company with clever, tech savvy staff from the US. We have utilised their service for about 7 years. They were always great and would solve issues quickly to the point that I recommended them to many people. They have now outsourced the call centre to the Phillipines and unfortunately they are TERRIBLE and not tech savvy at all. They have no idea what they are doing.... Sad demise for what was a great brand.
There is just something about talking to human robots I can not stand- the phillipines have breed specialised non empathetic humanoids to speak politely and robotically - and never ever ever actually help you. If you want to loose your mind try and get anything beyond scripted responses. Avoid at all costs
No email possible
They try now for 2 month to create my email account. They are useless to help. They want extra money to create bymyself on google an email. But one must be encluded into the contract.
Don't even think about using these Guys
My Web Developer suggested we move the hosting to GoDaddy so I went with the flow and agreed. Although I did wonder why we needed an American Company to host the domain for a small Australian Business. GoDaddy were charging us on an "autorenew" basis. For some reason more fees were due even though we had only been with them for 4 months. Between initial payment and second payment our card was compromised and we had to get a new one issued. GoDaddy did not advise there was any issue with our payment, either by phone or email. Then one night our... Read morewebsite just stops working. Contacted our Web Developed who advised it was an issue with rejected payment. I couldn't believe they just stopped our Business, costing us Thousands of Dollars, for a $43 outstanding payment - with no warning. I put the payment through and our website started working again 2 mins later. I called them to complain and they said it had nothing to do with them! Yeah right. I asked to speak to a Supervisor and was advised I would be called within an hour. They didn't bother. If your website is important to you I suggest you do not let these Guys have anything to do with it, their service is appalling.
Never Deal With GoDaddy You Will Be a Loser
Bought a GoDaddy SSL that cost me $269.95 after that found out that everywhere else was under $20 What a rip-off
Go-daddy advertising bulk product uploads but there’s an issue on the back end the devs won’t fix
Long story short, Bulk CSV imports do NOT add the product image URL. I can inspect the page and add the image fine through dev tools which means there’s an issue with the importer not putting the URL into the product image portion.
If I was a dev for Godaddy I’d have this fixed in a heartbeat, but alas, I am just a dumb customer who got pulled into a promise by Godaddy that I could bulk upload products…
At the end of the 1.5 hour phone call, their response was “do them all manually”. Godaddy if you’re reading this and would like to know more,... Read morefeel free to reach out to me. I can supply you with documentation, case numbers, even a 10 min video whereas I prove where the problem is… https://drive.google.com/file/d/11t5SFh7e7a6hp7e-glZxOvpkM8S6K1D4/view?usp=drivesdk Also asked Godaddy for a refund under the ACCC (Australian Competition and Consumer Commission) under https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought But again, no luck, so glad I didn’t sign for a year, what a bunch of con-artists. I would avoid Godaddy at all costs.
A spiteful operator who does not care about your business
GoDaddy currently has a policy where if you transfer your hosting to a third part provider they will deliberately wipe out all of your A, TXT and MX records rendering your 365 email useless. There is no reason for their doing this other than to get revenge against you for leaving their hosting. Even more ridiculous is the fact you don't even need to have hosting with them for them to do this. You merely only need to have a domain with them and change the name servers and these scumbags will deliberately wipe out all of your records. You would be a nutcase to deal with this company given how underhanded they act behind your back. Go on GoDaddy staff; what's your excuse for this inexcusable behavior?
Bought a domain with go daddy last year. Didn't know it had atoned on (terrible feature). Never got any warning/email that my domain was going to auto renew until after they charged me. Not only did they charge me without me knowing but they DOUBLED the price from last year.
Talking to customer service to get this matter resolved was like pulling teeth. I WILL NEVER USE GODADDY AGAIN!
Have had domain name services with this business for about 5 years and my domain lapsed by a week after we were super busy... go on to renew and find a created fee labelled 'redemption fee' for 134 dollars and an embarrassingly put on .48c ... hmmmm so I call them to ask them nicely to 'can' this fee. So the otherwise quite decent operator awkwardly refuses after being told no by some other monkey. I felt bad for him since he knew it was wrong... My estimation of this business is that it must struggle if it has to create spurious charges of... Read more this nature and take loyal custom into account, in order to survive. i.e. a sham. I'm ceasing anything to do with them and will place 'stay away reviews where I see the opportunity, which is no less than they deserve really...
Took extra payment will not refund
Go Daddy took payment after business was sold, we have been trying since August to re-coup the money. We have made several phone calls to rectify the issue without result, although each staff member understood the problem and promised a refund. We now have our bank chasing the refund on our behalf. Extremely disappointed with the non service from Go Daddy. We would certainly not recommend using Go Daddy. We signed up at $10.00 for a year and then each year after was nearly $200.00 per year.
I got my email hijacked, had emails sent from my domain name which ended in great financial loss to me even had the full privacy cover. Rang up tech support to be told i needed to pay extra to get some other sort of cover. went onto the site and turns out I'm fully protected and the only other cover is to down grade from what I already pay for. I'm moving away from this product. Oh and if you select auto renew you will have to cancel your cards to actually delete the payment methods as it wont let you remove a payment method without replacing the existing one. Great for sense of security.... And you will have no chance of getting any money back. BTW this was not the financial loss I am referring too.
What a dodgy company, i cancelled one of the payment and they forgot to refund me
So i was entitled to a refund, they sent me the refund confirmation and after 14 days, i still received nothing, so i reached them today and they issued the refund. It means that if i would forget, they would keep the money in their pocket. I dont know how serious is this company...
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Questions & Answers
Tried to buy a domain already registered but I was not ware that was a consulting service. Contact them by phone on customer service, they said that will refund it but never done that. Avoid this scammers and avoid working with Godaddy. They promise you one thing and they never do it! Avoid this SCAM Company.
Thank you for your feedback. I am sorry to hear about the frustrations you have encountered with our domain broker service. If you canceled without setting up the product then it is definitely eligible for refund. I would like to investigate this error further for you. If you can associate an invoice number through ProductReview.com.au message process, we can contact the email on file for that account.
Just wondering when Go Daddy will respond to their paying customers? They seem to spend an awful amount of time and money marketing their services to new customers yet fail to help their existing?
Hi, I was told that you can only make payment to them thru credit/debit cards .....is this true?
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