GoDaddy

Do not risk your business using Go Daddy for your website. In addition to being overly expensive Go Daddy’s customer service is terrible which is an understatement. There are some staff who are competent however you will never speak to them again after the first time- every time you speak to a new customer service representative you have to… Read more

re-explain the issue they have created. My website has been down for over a month and despite spending countless hours on the phone and chats with them and spending even more money to resolve the issues it was only up for 2 days before going down again. Every time I speak to them I have to re-explain weeks worth of issues before getting to the problem which usually does not get resolved and I have to ring again the next day. At one point they told me I didn’t have an account with them when I was logged into my account on their website and reading out my customer number to them on the phone. I cannot prove however highly suspect they sabotage your website in order to charge you more money. I would like them to be investigated for fraud and extortion.

Most conning company ever. Sold me a domain with email address for my new little business for $152. When I tried to create my new email it didn't let me in, said I don't have the authorisation. Contacted GoDaddy straight away and confirmed the email address was taken. They pushed me off to Microsoft who didn't reply to any emails whatsoever. After… Read more

contacting GoDaddy again they said I have to wait a bit longer. Nothing happened, so I asked them for my money back. I couldn't use anything. The domain didn't even include a working homepage - they wanted more money. When I asked them for a refund as their sold product didn't work they said I have to delete my account at first. They even send me a description how to do it. Ok, I deleted it. After that the agent on the phone said, my supervisor doesn't allow a refund because you went over the 5 day policy. WTH! No mention of this whatsoever beforehand. I threatened with my solicitor and they eventually refunded me $118. They stole $34 and a week of my lifetime. DO NOT MAKE BUSINESS WITH THEM. Great con artists.

Avoid this company. Terrible customer service, slow unresponsive and you go around in circles trying to fix things. Not what I would want from a service provider.

GoDaddy failed my Australian business entirely. I set up a domain with GoDaddy and tried to have it work with my Microsoft subscriptions. I spent four long days of repeated calls and emails to GoDaddy with them repeatedly saying they had fixed and… Read more

occasionally admitting their errors, and Microsoft repeatedly explaining GoDaddy had not completed the migration. This included being forced by GoDaddy to stay up to midnight to call their 'migration team' in Arizona. In the end the cost of the disruption to my business was too much and I had to give up that GoDaddy could complete this simple task. I had to buy another domain and entirely change my business emails and systems. This has been a huge disruption to my business and has cost me significantly. If you are doing business in Australia - avoid GoDaddy!

Misleading and deceptive conduct. Godaddy sneaky tactics. Godaddy has a habit of providing free trials of items that have not been ordered, instead simply bolting them onto other products and then sending renewal notice after renewal notice with… Read more

the inference that customers are going to lose their email addresses or webpages. As a result I naively paid the renewal and then received a follow up a month later from their customer care team pointing out that I have renewed products I am not using. Billing refused to provide a refund or credit against legitimate products and instead just referred me to their 'terms and conditions'. Absolute Crooks. Do whatever you can to avoid this company.

I had previously registered domains with GoDaddy. I had cancelled those domains, and not updated my credit card details. However They still charged me for two service..... I then had to ring them to get them reversed. To then get a further charge… Read more

1/2 hour later for a third service which I had already cancelled against out of date credit card details. They make it very easy to sign up.... however extremely painful to Cancel a service

This was originally a very different review. (Original one star review below.) After my review I received an email from Chad, The Aust rep for Godaddy to set up a time which was convenient with me to go over the problem. Firstly, this was a nice touch as there was no waiting for a call, but a firm time locked in for both of us. On being… Read more ·  6

contacted by Chad, he stepped through the problem with me and immediately went about rectifying the situation. Within ten to fifteen minutes he had gone above and beyond to not only sort out the problem, but also recognized the time I had been with Godaddy, thanking me for that loyalty.

As always, I give any company, or person a chance to rectify a situation where there is clearly been errors on their side. This was a perfect example of how things can be quickly cleared up and how relationships can be restored.... Trust is earned, not given.

Well done, Chad, and well done Godaddy. :)

-------------------------------------------------------------------------------------------------------------- One star review: So, I just finished a 12 hours of trying to sort out a huge Godaddy mess.... and it didn't get done. Not nearly.

I had earlier contacted Godaddy about my Microsoft email 365 email plan, noticing it was increasing in price, and like most free thinking people in the world I questioned this and wanted to see if I could get a better plan. I was told that this would be possible if I locked into a longer plan (2 years) and that the discount would be really good, which it was, so I said yes.

What I wasn't told though, was that I would lose access to my desktop Outlook, and that Microsoft was phasing this out on the lower plans... Basically buy the big plan, or you'll lose access.

I only found this out after trying to sort out why my PC Outlook wasn't working for over half a day, where I then finally contacted GD support again, only to be told the truth, the whole truth, and nothing but the truth.

So, now I have a 2 year plan, which is basically useless to me, and was offered no solution, or refund to the mess that GD rep had caused by his sheer deceptiveness.

It seems Zoho will be soon receiving my future business, and I will be looking for another site to host all my other pieces... Haven't been treated that unprofessional for a veeeery long time. Shame really. I have been with GD for a long, long time, and had a good relationship... Not any more. And I certainly won't be telling others to use them like I have. I will tell them to 'run like hell, and as fast as they can'.... Way to ruin a validation Godaddy, and all so that someone can crank up their commissions.

I really hope you look into this. You certainly don't need these reps on your pay sheet.

GoDaddy has improved a lot over the years. They used to struggle, but upgrades like moving from HDD to SSD have made a real difference in performance. My main complaint, which applies to most hosting companies, is charging extra for SSL. It's not optional anymore. You need SSL for Google search visibility and basic trust. Charging for it is like… Read more ·  1

charging for image support. It should be included in every plan by default. Everytime I see the charge, it makes me angry.

Amazing customer service – I’ve found Godaddy’s customer service fantastic. I’ve bought several domain names, tried different website packages and always found their customer service super friendly, helpful, fast and accessible. You can literally access customer support 24/7 via text which I find super helpful. Really happy with Godaddy. Show reply

The chat and phone support at GoDaddy is horrific and incredibly slow in responding while you are talking to them. I ask questions, and the questions are never answered. The phone support is not much better. I got through, the woman asked me questions, then she hung up by mistake and never called me back. Show details

My website is been down for days I rely on ir for income, appointments , products selling to feed my family... Im totally devastaded, no one seems to know whats going on, No emeils have been replied, they promised it will be fized between 24 to 75 hrs and that i had to wait after weekend when the team is back from long weekend... Ridiculous... I HAVE BEEN USING GO DADDY FOR YEARS AND NOW SERIOUSLY THINKING ON CHANGING. ALL GONE WRONG

Putrid service. These criminals held my domain hostage for over a week and wouldnt let me transfer it to another provider unless I provided updated ABN details and my credit card details, after over a decade ownership. They did all this 5 business days before my domain was set to expire. I sent them documents 24 hours prior to expiry yet they… Read more

allowed it to expire anyway. You scum bags. American trash should not be able to operate in this country with such terrible service. Enjoy dealing with consumer affairs and VCAT you morons.

I bought a domain with intentions of starting a business but never got to it. I didn't realise it was on auto-renew and got charged whilst I was overseas and didn't see the notification prior. The day of or after, I reached out to them and asked for a refund as I have no need for the domain. They said due to their policy, they couldn't. I asked… Read more

for them to please reconsider as it was an unfortunate timing issue with the time difference and lack of internet. I wrote them as soon as I saw it and I could really use the money. I have been ghosted after two follow up emails. So disappointing. Robotic staff that are trained to have no empathy and just money grab.

Horrible service chat replies back to you 1 msg every 10-15min and the staff on the phone hang up on you after 45min because they are not trained what to do. Get your email elsewhere!

My business closed over 12 months ago and I haven’t used GoDaddy since. Despite this, I was charged over $900 for an automatic renewal that I did not knowingly consent to, and I received no prior notice or reminder. When I contacted support, multiple representatives acknowledged that the situation “didn’t seem right,” yet the company still refused… Read more

to refund the charge, relying on internal policies rather than addressing the lack of consent and notice. They believe their policies outweigh Consumer Law. Charging former customers for services they’re not using, without clear consent or communication, is unacceptable. This has left me in a difficult financial position, and the response I received showed no willingness to take responsibility or resolve the issue fairly. I’ve now sought advice from Fair Trading and am proceeding with a formal complaint. If you use GoDaddy, do not trust them and monitor your account and billing closely—this experience has seriously undermined my trust in their practices.

This is the worst site iv'e ever delt with. They keep trying to charge for extras but cant fix simple issues. Their help chat will tell you to wait 2 minutes, they will never return. Do not use.

I was charged for a subscription for a service that was cancelled - I have provided all the info they requested, called them twice continue to email but yesterday no resolution = this happened in October 2025 - Not great GoDaddy please give me my refund!

My experience and why I stopped using GoDaddy. Since 2020, I have been working on a solution to the cost-of-living pressures facing many Australian's, this being grocery unaffordability. I have been with GoDaddy since at least May 2023. GoDaddy were hired to build my website to use as a platform to promote the "Grocery Subsidy Scheme", which can… Read more

be found at 'change.org' and searching "Grocery Subsidy Scheme".

GoDaddy built my website. Almost from the start I had problems accessing my website, requiring contacting the generic GoDaddy customer service phone number in Australia. Following GoDaddy's lengthy IT problem solving processes, the solution simply requiring a reset of my password. Success, I could access my website until the inevitable access failure and the process was repeated. Hours of my time over the years have been wasted going through this same process with no long-term solution to the problem provided. To date, I still cannot access my website.

With the time invested in GoDaddy and building my website, I could not simply walk away. I paid for a marketing campaign to promote my "Grocery Subsidy Scheme", with GoDaddy providing a contact in the USA. Here is the unedited email received from my GoDaddy Account Executive.

"Hi David,

I just wanted to personally welcome you and let you know that I’ve received your request. My name is [Name Removed], and I’ll be your dedicated Account Executive here at GoDaddy.

A little about me: I’m based in sunny Florida, and I’ve been proudly helping small business owners grow their online presence for a long time. This isn’t just a job for me ..it’s my passion. You can feel confident knowing you have someone in your corner who’s committed to your vision, your brand, and your long-term success.

I’m available Monday through Friday, 8:00 AM to 4:00 PM EST. For added flexibility, I’ve opened up additional evening slots on Monday through Wednesday, so feel free to use the booking link in my signature to schedule or reschedule a time that works best for you.

If you’ve already scheduled your appointment, there’s nothing else you need to do right now. Our initial call is focused entirely on YOU; your business, your goals, and how we can bring your online presence to life.

If you have any questions in the meantime, or need help rescheduling, just reach out! I’m happy to help.

I’m excited to partner with you and grow alongside you.

"Success doesn't come from what you do occasionally. It comes from what you do consistently." – Marie Forleo

Looking forward to speaking with you soon!

Best,

___________________________________ [Name Removed] GoDaddy | Professional Services |

I sent emails to [Name Removed] with no reply received, just silence, ghosted! Read what you will from the above unedited email but it certainly shows a level of commitment that is inconsistent to that of what I received. My emails were never answered and I was provided absolutely nothing from my paid marketing campaign.

In the phone consultation with GoDaddy I was assured someone from Australia would contact me. Instead, when contacted it was from someone at GoDaddy in another state of the USA. No contact from an Australian GoDaddy staff member.

With GoDaddy being based in the USA, they sell products here in Australia but expect you to run your business around their availability. I could not contact GoDaddy unless after 10pm Australian EST. I have received emails from GoDaddy requesting customer feedback, but the emails relate to the GoDaddy experience from their USA customers, nothing to do with Australian customers.

Fast forward to today, I have been forced to walk away from my passion and dreams to provide grocery affordability for all Australian's. I have cancelled all renewals and future payment subscriptions to GoDaddy meaning my website will die a slow death and the past 5 years of my life has been for nothing.

At times, GoDaddy have been proactive in reaching out to me but this related to making sure my account details were correct so my payments went through.

GoDaddy have proven to me, they are good at one thing. Maximising the money they can get out of you without providing any real value, without any customer service. Unless you are a Hollywood superstar and their Golden Goose, Matthew Goggins, do not expect any customer service from GoDaddy.

At the end of the day, it is the reader's choice on what to expect from GoDaddy. Do not just listen to my experiences, there are plenty of other unsatisfied GoDaddy customers with their own experiences to share.

Website I have with them keeps accepting international orders despite Australia being the only listed shipping destination. Doesn't offer calculated shipping on my plan so have to use flat shipping and designate specific postcodes. They only allow 50 entries with a limited ability to enter a range of postcodes. They make you enter digits and an… Read more

asterisk for range. Would be logical and better to allow entry of a range as 4021-4115. Alas that is not allowed on their platform. Multiple calls with them about site accepting international orders and they have been unable to fix. Costs me stripe fees each time this happens. No refund from GoDaddy to compensate for incorrect functionality of their platform. My experience leads me to recommend anyone in Australia seriously consider other web hosting providers.

Overpriced and under serviced. Actually given misleading advice at times that caused further overcharging. I have had such a ne]gative experience that I have decided to only use FB and Insta to promote my business from now on. If this is what it is like to run a website then the experience and rewards are highly overrated.

Waste of time and money! You have been warned! Website builder is shockingly temperamental and you will not end up with a functioning website. I made countless calls to their customer service department and was fobbed off every time and told to wait 24 hours for a call back....no call back was ever received. When refusing to be fobbed off, they just end the call. Useless!

Worst choice I made starting a new business. Nothing but headaches. Use anyone else. Definitely do not purchase Microsoft products through GoDaddy they add another layer of authentication I.e. two x MFA half the time they didn’t play well together and I just couldn’t log in.

Do Not use Go Daddy! Won’t refund the next two years fees despite giving amply notice of my intention to discontinue service. Had a private web designer who was much cheaper and a one off fee . They bombarded me with marketing despite multiple requests to be taken off the call list.

I am writing to formally express my disappointment regarding your refusal to refund the remaining term on my account after moving to another platform. It is extremely concerning that GoDaddy does not offer refunds for unused services that still hold significant monetary value. If a customer chooses to move to another provider, it is reasonable to… Read more

expect a fair refund for the remaining unused term. Refusing to do so feels unjust and contrary to fair business practices.

Many businesses, including ours, are currently facing serious financial challenges. Large corporations making millions of dollars while denying legitimate refunds to customers only adds to that burden. This approach leaves customers feeling taken advantage of rather than supported.

We respectfully request that this matter be reviewed again and that the remaining balance be refunded as soon as possible so we can bring this issue to a close.

Please treat this complaint with urgency. We look forward to your prompt resolution.