Went to delete one of my wordpress sites that i would not be using and godaddy has deleted my main wordpress site i was actively working on without the box being checked for selection in the manage/options area.
Have contacted godaddy and they cannot restore unless i pay $149.99 fee when its a fault at their end for deleting without that wordpress box being checked. I have also got other plugins and themes i have recently purchased through that link that i now cannot access.
Dirty marketing tricks.
I bought a domain and I assumed the hosting fees were included since there was no option to include the services in the payment process. Customer service ignored my request to refund a even a portion of the money is lost for nothing. Watch yourself, research well.
As a developer, i'll honestly tell you this is the worst on the planet
I have used multiple hosting services over the past 15 years and GoDaddy has just been so irritating to the point I had to make an account and be honest. STAY THE HELL AWAY. They are awful. They will create problems for websites and tech are paid commission on selling tech services and upgrades. It's an awful scam.
- Verified customer
Was OK, until i needed to upgrade my website
So joined GoDaddy, to get the benefit of my domains working better with outlook.com without having the full business setup.
Anyway, i installed Prestashop (late last year) as i am in the process of setting up a business, and still in the configuration stages - almost ready to launch.
Anyway, a new major release of Prestashop came out and i thought i should upgrade before launching, but on trying i find i need MySql 5.7, the server only has 5.6.x so i did a google search and 3 years ago someone raised this issue about the MySQL version.
Anywa...y, i contact support and get told i need to get VPS or a dedicated server to upgrade my MySQL version. FYI the current version is 8.x.x.... So moral to the story, if you are starting out, steer clear of GoDaddy unless you want to pay the bigger $ for VPS/Dedicated servers. FYI - I should point out that in some forums i found GoDaddy said that they would be upgrading the "Shared Hosting Plans" to MySQL 5.7 - this was back in 2017.
worst!! Shopify is better
In the process of making my site with go daddy I kept losing access - I could not gain entry to my site numerous times, had to wait hours for the help desk, finally fixed it - lost access again. It said my site no longer existed after hours of work. DO NOT USE
I've been trying to purchase a domain for a website for about a month now. It has been a long process of back and forths and me having to constantly chase them up over obscure information and a bunch of errors no one can explain. I've spoken to multiple customer service reps both on the chat and via phone, none of which have resolved any of the issues. The reps couldnt even answer basic questions like "what is an entity type?" or "what is my entity name supposed to be?". Twice they gave me the wrong information or said "i'm not sure. Yeah, I th...ink it might be the name of your business" or other wishy washy, tepid responses. Ive had several payments for my domain refunded for errors they dont actually explain and when they send you emails saying "the legal entity typed was incorrect", they cant actually tell you what you were supposed to have added. When i get them on the phone and ask them to look up the error or issues, they tell me that they cant access that information and they have to ask or email someone else. It has been an absolute nightmare to say the least. Oh, and their website is TOTALLY not user friendly. It is extremely confusing to use. How is it that you can check out and buy items without them actually processing the domain and ensuring it will go through? I've paid for an email i cannot use yet on a count of my domain not going through. Linking your domain to your website is also a nightmare.
Would give them minus 5 if I could.
You wait on hold for over and hour, then it hangs up. Not just once but multiple times. You speak to their support team and depending on who you speak to, they offer you the same product with various prices as they don't know what they are doing. They moved my emails over the Office 365 without my consent and then all the folders disappear from outlook and to get them back its taken me two weeks, numerous conversations, so many calls and chats, I cannot count and I am still without a solution. After 3 one hour calls today I asked to speak to a...supervisor instead of the support team and they have to call me back tomorrow when their "migration team" starts work, as he cant fix it. This is for three business email addresses. I am now moving all my emails out of GoDaddy as I its costing me a fortune in time to resolve this. Let alone that when I got pricing for their new "office 365 emails" some of their team said it was $18 per year another $186 and then another $660! I am going elsewhere with my emails and next the rest of my products with them due to their incompetency!
I have always loved godaddy. Today I am heartbroken. I built two websites with money I used from a fundraiser $3000 for my business as a legacy of my murdered mother and one for the foundation I am establishing to help other victims. I actually had log on and updated my credit card details. Yes I received one of your emails however I knew that you also do back ups. During this time I have had 3 friends pass away, my father pass away and had major back surgery. And now like many people have been hit hard by covid19 financially. And lost both my ...emails and just spoke to the most unsympathetic gentleman. I am trying to get my business off the ground with no funding. You have absolutely shattered me. And honestly I cannot believe there’s not a way to retrieve them. I am heartbroken
THE WORST SERVICE EVER
I cannot believe a company this big can be so pathetic. None of their contact numbers work, and every 30 mins on the helpline chat I get someone new and have to explain the whole issue again. The issue being that I was told I could have two emails linked to my Gmail, then as soon as I paid the yearly subscription apparently now I can't. This company should not be allowed to operate - they are criminals
you can't even display the currency your site is in, makes it completely useless for any online business type shop. just says $50 no option to add USD AUD PHP EURO nothing just $50 could be anything and when i asked support they told me i had to inform clients myself of the currency my prices are in... yea id like to...by adding it to the price as in $50 USD ...nope can't be done just $50.
also can only add 3 videos to your site once you have uploaded 3 videos thats it you have to pay for a vimeo account also.. steer clear of godaddy they are ...
Go anywhere else but GoDaddy. My web page i paid them to do is an absolute joke and appears NOWHERE on Google.
Promised me the world. Delivered kindergarten rubbish. I have been complaining for 2 years. Their solution - pay them more money to fix their incompetency. I wish i had never heard of GoDaddy.
Good service. Good product. Excellent price. If you want to do something complex, know your stuff.
I use Godaddy for hosting, coding everything my self. I don't use Wordpress etc etc, so can't comment on this.
***Good things they have***
The GoDaddy system is the best super cheap hosting (I've found) if you want to have complete control over your site. It has excellent response time to Australia from the Asia servers, Uptime is significantly better than anything I've encountered in Australia (I'd change to local if I could find competative). SSH, Cpanel, etc etc work well. Installed programs are up-to-date and you can often choose the versi...
They are a stupid as the name
I had a service with Godaddy for almost two years and they managed to take my site down at least three times. For days at a time, the support is useless and they can't fix problems they created. I am now with netvirtue how are so much better I can not compare them.
God dam awful customer service
You DO NOT get 24/7 customer service, you will be on hold for over 1 hour (minimum) when someone does finally get online, you will be told their phone is playong up and then you will not be able to hear them and will need to hang up and start again
Completely disastrous. They have no idea what they are doing! Massive wait times on the phone, then they hang up! Charged for an annual and monthly email and refused to refund. Deleted business website and all our uploaded emails which we had paid our IT person to upload. Refuse to re upload or reimburse for having to pay our IT person to upload again, even though their mistake! Took 8 days and 4 hours a day on the phone to get our emails working.
Ovoid this company!
Charge Fees Without Authorisation
This Company being a den of thieves debits my account three years after closure of a nightmare being their service. I use the word service very loosely! This account was closed three years ago due to their non existent customer service and extremely slow servers. Now they charge a fee for SSL which was cancelled at the time of closure in 2017. Eventually I was able to talk to someone from overseas to get a refund I* awiat the outcome. Keep away from this horrendous SCAM company.
1 star is far too many! AVOID
trying to get in touch with tech support for failed email service with go daddy. have been on the line waiting 1 hour 47 minutes so far! they haven't even informed me with progress once. They just keep playing a recording saying "we can't wait to exceed your expectations" - what a JOKE!
So took over $350 out of my account last month for services i havent used in over 8 months. (Default option on checkout is auto-renew) so i called up. Was on hold for 2 whole hours. Finally got it cancelled and money back.
Suprise suprise a month later another $250 taken from my account. Once again trying to call up.
I work hard 9-5 and so far ive missed an hour and a half sitting in the hallway trying to get my money back.
Questions & Answers
Just wondering when Go Daddy will respond to their paying customers? They seem to spend an awful amount of time and money marketing their services to new customers yet fail to help their existing?
Hi, I was told that you can only make payment to them thru credit/debit cards .....is this true?
I've been with GoDaddy for years with 6 domains one of the domains someone added themselves as a user and blocked me as user so I couldn't get into the back-end and fix it. Then all my domains went down. I contacted GoDaddy and asked what was happening they said that there was a infringement of a trademark and that my domains where suspended and that I would have to email their department and take down the pages with the infringement. I told them that I can't get into the domain because someone had blocked me out. The support worker said that they couldn't help me because only the infringement department could but I can only email them no one can get in contact with them only by email. I have lost Thousands of dollars in business is there any way of getting compensation because now they have given me until today to fix the infringement or they will delete my domains and all my work building my web pages and cost will be gone forever and my business will be too.
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