Gomo

I did not finish the process of ordering their service and they sent me a sim card and an invoice. My phone does not handle sim card and I did not order anything. They push, act as scammers, trying to sell their services Show details

Cr card auto payment drop out – Wasted 4 hours of daylight to fix a Gomo auto-pay drop out. Errors occurred, block outs occurred. Had to manually set up payments after 4 hours. Hopeless Show details

One of the worst service I experienced – wanted to try the esim trial. The whole experience is so bad that i decided to cancel the service. I signed up on the 15 the thorough their app and after the payment option it said can not be activated right now please wait 4 hours to get an email. no email received and no option to contact them. this service provider has no option to contact… Read more

them. when u go to contact us page it says their is a chat option on website but in reality there are none. i attempted to sign up again and then received a option to chat. After many many questions and id check i have been told my activation is in progress and my esim will be ready shortly. after 24 hours of waiting nothing happened and I had to attempt to sign up again to go to chat. Again long ID process and hundreds to questions no solutions and I have been told this is escalated. Last night received a email to confirm service is active but when went to download esim its saying same thing. had chat with them again and same extensive ID process they apologized and saying activation has issued. Absolutely poorest form of service. I told them to cancel everything I will try to find another provider.

Fabulous budget mobile carrier – I was with Telstra on a plan for a number of years and went on prepay after the plan. It was expensive because I am a low data user but I stayed on it because it was convenient. Telstra always used to be great but their urban coverage and speed is no better than my family members on Voda or Optus so after another stuff up that left me without… Read more

service I decided to switch to Gomo. PROS - it is cheap, very cheap - have an eSim option so you can connect immediately and try it out before ditching your current provider - runs on Optus - I've noticed no difference from my Telstra service - great app makes it easy to get things sorted - support is easily available by chat via app

CONS - none I've experienced (1st month).

I did have an issue in that my voicemail did not activate immediately so I contacted them via app and they sorted it straight away.

Frankly, I am amazed that I am getting more data and much better service than Telstra for half the price.

I'm very happy with Gomo.

Pleasantly surprised and glad I switched! – I was happy with my Belong mobile service, buy curiosity got the better of me when Gomo ads started popping up on my Facebook news feed. I looked at their website and their plans seemed reasonable - free unlimited calls to Canada got me over the line (at Belong I was paying an extra $5 per month). I downloaded the app and then was pleasantly… Read more

surprised to see eSIM was available (it wasn’t advertised on their website). I had already picked up a sim from Woolies, otherwise I would have connected using eSIM! At least I know for next time!

The app is actually pretty good (not sure why people have given it a poor score tbh - bit harsh!) and it took me no time at all switch to Gomo.

By the way they also have WiFi calling (again, pleasantly surprised!) - I haven’t had to use it yet (lockdown in Melbourne!!) but this is so good for when you’re out of network coverage but have access to home internet - you’ll still be able to make and receive calls :)

quite good – porting number was easy. customer service was nice and helped me setup. never had any issues with them. Show details

Perfect – Switched from TPG because they now use Vodaphone network and wanted to keep with an Optus network. I saw GOMO Sim in Officeworks and tried them. $25 for 40gb and rollover up to 200gb was an amazing deal compared to others. Porting took 5mins and reception is now great again through Optus network. Billing and App super easy. Could not be happier so far. Show details

Happy with Gomo – Switched from Telstra and expected from the reviews that porting might take a couple of days. I think it took about 24 hours. As I said I was willing to be patient and made sure I still had access to my old plan. I contacted gomo through their online chat during the process and I found them great to deal with. Some companies don't even do an… Read more

online chat for help. After porting , I've had no issues at all. Good service. By the way, I was able to sign up to prepaid on the more expensive plan for the first month, then downgrade to the cheapest plan and roll over the data!! I was pretty happy with that. This is a genuine review for which I received no incentive.

Greedy. Useless. Stay away! – I cancelled my service with GOMO in December but they've continued to take money out of my bank account. After realising this, I rang up. They had taken my phone old phone number, address and name off of their system yet couldn't tell me why they've continued to debit money from my account. They were not able to offer any solutions. There were no… Read more

apologies and they tried to blame it all on me. In the end, I've had to cancel my bank card so I'm no longer charged by them. Stay away!

Worst Support Ever (worse then AliExpress) – They have the worst support ever!!! When my service stopped working they told me they’re working on it for 3 months and then my phone gets broken and I need a replacement sim and they want me to buy one so I do and then they say they can’t activate and they want me to buy another SIM card. They then lied to me saying their supervisor will be in… Read more

and I message back and they tell me they’re superviser isn’t there. They want a contact number to call do they expect my service to magically work so they can call and then it can stop working again so they can fix it??? Don’t go with GOMO, even though the prices are tempting

Headache after headache – On 20.4.23 I decided to port over on the free first month eSim offer. After I submitted the order, an error happened with the setup of the eSim. Gomo's online chat then told me its a known issue (should have had a warning on the website) and my port had already cut over from Telstra. I was then told to order a Sim, which I did costing $35. I then… Read more

went out to hunt the last remaining Simcard at a BP petrol station and asked for the $35 sim to be cancelled and credited back to me. Gomo failed to do this. Then GOmo billed me $35 for my first month, which was supposed to be free. Over a week later and many follow-ups I have still not got my $70 back. I have ported out today to a better network operator!

Trash product – One of the crappiest telecom provider i've used. They have system glitches every now and then and my voicemail was rest 6-7 times becoz of that and every time i had to chat with them in the app for 30mins -1hr to resolve it then set up my voicemail from scratch again. Network coverage is far behind other providers (vs Telstra/Vodafone network).… Read more

Customer support is non existence becoz they dont have hotline but rather a crappy in app chat, they respond every 5 minutes but will close out the chat after u went idle for like 2 minutes.

DO NOT use this. I switched to MORE.

Worst experience ever – Worst experience ever, seriously wasted 4 weeks for nothing, giving false information about where physical sim can be purchase and other resolution that is useless Show details

Couldn't connect – I bought a $15 SIM online only it never arrived, contacted support who said to go buy a SIM from a shop, which I did and then downloaded the app to port over, there was an unknown error. So I contacted support again via the chat who experienced the same error so ultimately I spent $30 and not able to even get started. As support didn't seem to… Read more

know what to do as a result I then had to actually for a refund of the $30, haven't received it yet so we'll see.

Your subscription will be suddenly cancelled – My subscription got suddenly cancelled only due to a bank's midnight maintenance. And a message was received from gomo at 11:55pm and subscription got cancelled at 11:59pm. And the customer service think that's okay. Stay away from this crap. Show details

Better prepaid mobile service, but a sim-based app is the only contact with the provider – Service & Network Coverage is good for this prepaid mobile service as it is backed by the Optus network. I used the service for a few months as a secondary personal use sim but after the sim was lost, leaving the service was almost impossible. All activations and plan updates and cancellations are only done via the app, Once the sim is lost, contacting GOMO was impossible. Nil contact details were given online. Show details

Not worth the hassel – $15 card from Officeworks wouldn’t register using the app. Didn’t waste my time phoning. Binned it and went for a genuine Optus sim… Truley time and money wasted for my son. Do not recommend Show details

Too hard to port a number – Online sign up process had technical issues so had to do it manually via a rep on chat. Then the order to port my number “timed out” two days later - despite me checking the status and being told it was in progress. They asked me to do the whole ID verification again to create a new order. Not worth the effort - just cancelled the order. Show details

GOMO by Optus - No SIMs in stock! – I ordered the $25 SIM. After 2 weeks of waiting and following up online, I called up the customer service number and was told they don't have SIMs in stock. I asked for a refund. The customer service line wasn't terrible, waited approx 10 mins and the lady I spoke to was helpful.

Easy to sign up, impossible to leave – A family member got a $15 Gomo mobile SIM card from OfficeWorks to use while visiting me in Australia. After she the country, she forgot the app password and it was impossible to cancel the service without it, even though the money comes from my bank. She had to open a complaint with the Telecommunications Industry Ombudsman and I had to block the charges to my bank account. Show details

Extremely Polite but Nothing Ever Happens – Ordered 6 weeks ago and despite all the promises, it never arrived. The alarms went off on my first contact with their call center. Subsequent conversations with them did nothing to regain my confidence. Requested a refund but eventually got sick of jumping through hoops and gave up. Customer support center seems to be in India. I no longer deal with companies that have offshore customer support call centers. Show details

Poor customer service – I tried purchasing a SIM card from Gomo three weeks ago via post. I never received the SIM, so I repurchased another SIM via post. When that didn’t arrive, I cancelled both SIMs and purchased a new Gomo SIM from Target. I wanted to retain my old number, and Gomo told me they would fix it in 24hours. Around five days later, my number still… Read more

wasn’t active. I rang Gomo. First customer service representative hanged up on me. Second customer service representative told me a different department handled requests like mine, and she couldn’t transfer me, and gave me a number to call. It was the same number!!! I then spoke to another customer service representative, but this time via their app, and he told me my old service provider hadn’t released my number, and 'I' (!) should follow up with that old service provider. Do not recommend!!!! I have reverted back to my old provider

No problems at all – Ported from Telstra prepaid to Gomo eSim. Port was completed and service active within 5 mins on my Pixel 4a. On the $25 plan, no issues with coverage, call quality or data speed. First month free for eSim is great. No 5G isn't a concern, 4G is plenty fast enough. Show details

Disastrous experience – Contacted them on Saturday to port my number from Optus to Gomo. It is Thursday, and i have had no service from Monday. Dont do it.

Awful!!!!!! – I’m paying ridiculous amounts of money! $35 for 60g a month runs out within a week. Then $5 for 5g runs out in a day. I pay daily after the initial “65g”. I use mobile data for everything because I’m in a zone that only allows Telstra connection. I’m a uni student and I have a disability that affects walking. I’ve experienced constant… Read more

interruptions and drop outs. I can’t get through a full episode of anything, once I reload, my data is chewed by ads and rewatching scenes. I’ve complained multiple times. The staff are rude. I never get reimbursed! And never get call backs! Countless hours arguing with representatives who tell me there are no supervisor on hand, but they’ll call tomorrow and never do! I have screenshots of everything. Including interaction with GOMO! It’s a scam company! Don’t give them your money!

Ok in some spots – Its ok, 3G and 4G coverage work well but I dont know what all this talk about 5G is. I am on the $25/40Gb and I never get 5G. That aside, the city coverage is great in my home and I get a 4G 2-4 Bars all the time but there are some spots in the inner city where I receive 3G? Well im sorry, but 3G in the inner city isnt good enough. Show details

Set up issues – Opted to port my number from another provider. It has been 28 hours since the old sim stopped working and Gomo still isn’t set up. Their line is that it will take 24-48 hours. Be aware that if porting, you may have no service for 2 days and the support won’t be helpful in fixing it.

Inept – I ordered a SIM and sought to activate it and port my number across and it didn't happen after 12 days so I cancelled it and sought a refund. Many online chats and even a call from a supervisor but they just couldn't get their act together. It was Fawlty Towers in all respects. Don't waste your time. Show details

At the back of the network queue – The 4G data transfer on GOMO is akin to being the lowest priority user in the vicinity of whatever cell towers you're near. Constant drop outs, long lag to get a connection, then it might work ok for 5-10 mins but hey someone new has arrived in your area and they'll take priority over you. This is GOMO life. It's embarrassing. Show details

Absolute rubbish – I activated my new Gomo sim online as per the instructions. 24 hours later after hearing nothing I contacted Gomo via chat room. I spent 2 hours answering many of the same questions I had answered the day before and was told all would be good. About 3 hours later I received an email and a text from Optus to say they had a port out request from… Read more

Gomo and my number was disconnected. Text message came about the same time from Gomo to activate sim. I contacted Gomo again and went through the same and even more checks. Spent another 2 hours on the chat which at the time of writing this is still open. They now tell me it will take 24 to 48 hours to port over from optus. What a nightmare this company is. I have changed providers many times and it was done within an hour or so. Don't get sucked in by their great deal as it's obviously all a bunch of rubbish

Excellent Service from Gomo – I've been with Gomo for over a week now, and I find them to be wonderful. I'm on the $15 prepaid. I get 5G. Plus data rollover. If you are thinking of going with Gomo, make sure you get a good Optus reception on your area, before joining. If you get poor Optus reception, then Gomo is not for you. I highly recommend Gomo to people out there that has good Optus coverage. Show details

Could do much better – I've had voicemail problems and it's taken multiple attempts over weeks to resolve. I wish they had an International add-on like that of Belong Mobile which covers a lot more destinations and also includes text messaging, plus Belong offer unlimited rollover and gifting of data between customers. If they could do all this I'd give them 4 stars. If customer service was also better I'd give them 5 stars as it'd be the best MVNO I've used. Show details