Good American

Lies about terms and conditions of offer – this review only earned an additional star because as a customer who has spent thousands of dollars with them, they did always ship quick and accurately. Recently I got offered a discount code in an email several days before a new launch but turns out the code did not work. I reach out to GA, and to their credit, the response was quick, but lacking.

They claim the discount cannot be used on a certain pair of jeans because it is new and limited edition. Mind you, NOTHING in the email offer mentions this. All it states is:

Offer valid thru 07/15/2024 at 11:59pm PT. Offer valid on full price items only. Excludes markdowns. Excludes gift cards. Cannot be applied to past purchases. Cannot be combined with other offers.

The pair I was looking to buy did NOT violate any of those terms. They also could not show me where it states I cannot use this discount on the item other than "we sent the offer before the launch". I find it hard to believe GA didn't know about a product launch just days before.

After the launch, they sent me ANOTHER discount with no new rules (all same as before) but again they refuse to honour it. clearly, the reason provided before was a lie then. I don't appreciate being lied to. I will be filing complaints with FTC and BBB at this stage.

Talk about a company of this size unwilling to honour their word to a repeat customer.

No doubt the automated response will be somewhere along the lines of 'we set a high standard for ourselves' like every other response here. They’re happy to set it, they just have no interest in meeting it.

ATROCIOUS SERVICE! – This company is a joke! Placed an order, they refund me an item without even having the courtesy to email me first then lie to me about my delivery. The item, after 2 1/2 weeks, still has not been collected by DHL as it hasn’t been requested for a pick up. Good American lied to me (I have it in writing) and blamed DHL saying they are having issues. I contacted DHL and what a load of rubbish Good American gave me. I have it all in writing again that no pick up has been arranged (I know I just repeated this). I have no more patience that I have emailed every single day for a full refund with no reply. I’ve had no choice but to report this pathetic company. They have stolen my money, lied to me and now won’t refund me! I will keep at them until I see my money! DO NOT BUY FROM THIS PLACE!

Low quality products, Bad customer service – I purchased the sweat shirt and sweatpants from this brand and paid the shipping costs. Sweat pants never arrived nor the refund. The quality of product is really bad, thin material, seams that are crooked...the look is cheap. Customer service was very slow to reply and when it did it was with a pre written template which was not helpful at all. It tokk 4 weeks for the order to arrive and its been 8 weeks since I return the sweatshirt but still no refund. I do not recommend this company.