All they want is money
Been trying to cancel with them, haven’t been able to go in to the gym due to work. They blame the phones, finally answer turns out I have to continue paying for another 30 days, all they want is you money and I’m not happy and will not be returning.
Beware of hidden fees and contract
I signed up to Goodlife in a contract I was unaware of a $10 fee they take every month and silly one of fees, if you are wanting out of the contract GOOD LUCK!!
They will ignore calls make it extremely difficult even when you have a medical condition!!!!
Would never recommend them to anyone! Go to a gym with no contract.
- Goodlife Health Clubs SA
- Verified customer
Poor customer service
Kept on charging my account when my membership was over even after telling them that I don’t want to continue. No refund after realising their fault. Very poor customer service. I will not recommend this gym(Dernancourt SA) to anyone ever.
- Goodlife Health Clubs VIC
- Verified customer
Money driven club!
Me and my girlfriend signed up for the gym recently and found out one week later that they had charged us each $150 on top of the weekly membership payments.
Apparently the $150 charged was for the ADMIN FEE (which they have neglected to inform either of us at the time of registration) and PERSONAL TRAINER program (which we made sure at the time of registration we were not interested).
I was fortunate my bank app notified me earlier, otherwise I wouldn't have been able to find out I was actually on a program.
Huge disappointment! Would definitely not recommend...
This manager Lauren at Mt Lawley club turned me away today when I turned up for my regular 2:45 pm class, only because I forget to bring my 24/7 swipe card. I said i never needed the swipe card to come in, and I'll remember to bring it next time, plus I arrived before the club shuts (usually at 3 pm). She told me to leave. This is a very disappointing experience and it ruined my day. I've been coming to the same lesson for 2 years and always enjoy it. I hope no one else has to go through what I went through today. I'm left with no choice but to cancel my membership.
Would not recommend - stay away and find a different gym
This gym is absolutely terrible in terms of cost. Services are decent, same with customer service but the prices are ridiculous. They harass you to join up over call and text and when you do you’re locked into paying for 12 months at a high cost. Then if you pause the account you still have to pay, you should not have to pay a cost to NOT use the gym aha. This is all omitted when you sign up as well. And finally when you can no longer afford it, they charge you to cancel! Would definitely recommend finding an alternative especially for students...and those who aren’t really wealthy because it’s all hidden costs and fees and it really isn’t worth it. Definitely an elaborate scam :) find somewhere that doesn’t charge you hundreds in fees for literally no reason.
It's all about the $, can't comprehend notion of customer satisfaction
Tried out the club and was very put off by the fakeness of the place.
I don't need you on me like a leach, pitching stuff and telling me what I need. I'm only here to focus on my training.
Went twice and decided to cancel membership. Was charged $350 for leaving.
No empathy shown, and when I brought up whether they felt this was the right thing to do in these circumstances I was accused of having a personal problem with the staff member (face palm).
Advice to others. Stick to gyms that are either privately owned so that their success can be traced back to customer service, or go for an unstaffed gym with less overheads like a Snap.
Worst gym, I never used
Wanted to try out Goodlife Beenleigh so I payed for a 1 month, No contract membership. Went in store and paid another fee to have the keys totalling around $200.
After signing some waivers about safety and access, I was told I had to come back the next day to activate the cards so I can use them.
Next day they tried to fee me for the week, including overdraft fees ($40).
They are now trying to get me to pay them $200 for never having access to their gym.
Worst gym ever
Joined this gym because of it's location but have had a bad experience for the last 2 years:
Unhygienic and dirty
Instructors not turning up for classes
Ridiculous overdue fees and difficult to change payment details
Not worth the money
Prahran Scam Artists
Only after your money don't even follow the rules of the ACCC.
Take your money and then change the service they provide. Purposely vague when selling memberships or other services. Take your money and then never provide the service and refuse to refund a service not provided.
Also consistently dirty and broken facilities and no aircon and fans that are never switched on above the lowest setting what a rip off!
Worst gym available
Was travelling between two cities and so I signed an All-Access pass which was a fixed rate for 12 months which allowed access to any goodlife in the region. Now that my contract is over, I moved less and realised I didn’t need to use other gyms so I wanted to reduce the cost by keeping a pass only for my “home store”. I called up and realised I couldn’t do it unless I payed a $65 “transfer fee” and would have to resign a contract which was barely any cheaper than what I have been paying. Absolute 0 flexibility. I’m definitely quitting.
Charge you more and the worse service ever!
Good life bundall is just the WORST academy i have ever seen in my life in all the countries I've lived in. Mainly about the service, especially that of manager [name removed]. The gym has a good space and new equipment, but it is a gym for men, who do not have the basics to train their legs and butt, unfortunately I only realized this when I had already signed my contract but the worst of all, as I said earlier, is the terrible service from the employees. PTs, managers and receptionists. everyone is polite and that stops there. Nobody help...s you with NOTHING! The gym is big and when you ask an employee for some equipment, they tell you to look it up until you find it because they can't help. I had some problems And the manager gave me a PT class for free to show me different exercises, and guess what? In theory it would be for free but pt charged me $ 60 to give me that list. Besides, they started after a few weeks to charge me more in my weekly payment. I tried twice to speak to manager [name removed] but she refused to see me. I sent an email telling my problems and after ONE WEEK I didn't get an answer to my problem. Simply the worst service I've ever seen !! If you're thinking about doing a gym, definitely don't do it at Good Life. Other gyms can offer you the same value, better quality.
The reviewer stated that an incentive was offered for this review
Just awful. Run but not in this direction!
Staff on the counter could not care less about customers. Overcrowding is insane. Nothing is ever fixed or put away. This is the ‘gym’ people joke about. Management are as ineffectual as it gets. A real mess. This place could be great with someone serious at the wheel. At the moment, I would say, do not waste your money.
Just want your money
Unnecessary fees, employees are all very persuasive and pressure you to sign up to the most expensive membership. Tried to cancel my membership because I’m in financial hardship and they still made me pay $50 to get out of the membership.
Don’t sign up contracts here
Signed up contract and got 8 weeks before had to move interstate where there is no Goodlife gym so requested cancellation . Lady on the phone said first it still needs to be paid even if there is no branches somewhere . Then advised I can transfer. Upon calling today to transfers they said new person new admin on 100$ and left over 7 weeks . When I signed up no admin was charge as it was a full year contract now on transferring they need $100 admin plus 7 weeks . Just no help and making money for free . Pls don’t use this gym it will be hell lo...t of stress and staff is so argumentative and won’t help just keep talking on top without listening . Nonsense service . Closed all branches in Sydney and they might close more and still charge people on their contract .
I paid $30 for 2 visits 11/02/20 in Cannington "Good life" branch. When I was in changing room one of the male gym instructor came into the room when I was naked & spent 5 min there and left . I reported this incident to the reception desk. I only used a pool for 20 mins and left due to I did not feel safe. I said to the receptionist I would never come back again. No refund offered.
Unethical with zero business acumen!
Dear Goodlife Health Club,
I am very unsatisfied due to your unprofessionalism and ill business ethics. I had approved suspension of two memberships due to medical reasons with supporting documents from November 2019 to December 2019 due to medical reasons however payments were still being debited which resulted in my account being overdrawn. An email was sent with an enquiry in regards to my account being debited despite a complimentary suspension however no response received to date in regards to my initial email.
Furthermore, I was aboard...from 6th December 2019 up to 26th January 2020. I expected funds would have been reversed however as this hasn’t taken place my direct debit payments had defaulted. I sent an email dated 3rd February 2020 with a request to cancel both memberships due to relocation to a proximity away from Goodlife Carindale or another branch. Instead my details have progressed to Amaguard Group Debt Collector for 12 months upfront gym membership. This isn’t very professional nor ethical. This isn’t my first gym membership especially not with Goodlife. It seems to be acceptable for accounts and your automated system to debit payments which requires drastic requests through higher management to rectify often taking months for a full refund this was my previous experience. My account has accrued 1 1/2 months of non payment due to previous overdrawn fees not refunded and you have the indecency to approach Debt Collection requesting for 12 months upfront despite my request to cancel both memberships due to a move. Proof of relocation is acceptable as per your contract. I have agreed to adhering to payment up until 3rd February 2020 inclusive of a month’s notice required with proof of documentation and cancellation fee instead a rude response by email was received today from Reception at Carindale following another email from my end CC to Debt Collection. I was informed by reception that numerous emails and telephone calls were attempted to contact me however I have only received one email pertaining to each membership and no phone calls. Very unethical hence I understand why so much negativity is spoken about Goodlife with zero business ethics!
Cancelled membership still being charged
My husband cancelled his membership on 6th January 2020 and Goodlife are still taking money out of our account. We contacted them and they have placed account until they investigate. What's to investigate? They are making excuses about whether membership was genuinely cancelled. Disgusted with their treatment of this whole matter. We are constantly having to chase this up as they seem incapable of doing their job. Jump to help when you sign up. Ignore you when you want to cancel.
Filthy Club with the great Stich up scheme which cheats its members with unreasonable fees
have been a member for 3 years, have always been stitched up for unreasonable fees. i have ignored few charges but their staff including manager is very rude. They treat people like kids.
Their contracts are unreasonable and every time they stitch you up with money they will throw a contract to your face and say read it. i do not recommend anyone to join this poorly ran and managed gym.
on top of issues with the way they deal with people, the gym's condition is worsening. steam room is not functioning for 18 months, bathrooms are filthy, no air con on a hot days, cooling system doesn't work. spa doesn't operate and is filthy too.
Be aware, if you join this gym you will get stitched up for money, worst customer service and equipment
I don’t recommend to anyone
My husband and I enrolled a few month ago in a weekly basis, after a couple of weeks we decided to make it yearly contract, We signed for that ,after a few weeks We decided to cancel due to not having enough time to exercise.
on November 2019 I went there and I asked for the cancellation, the guy told me I submitted your cancellation, as of today you will be charged for another 30 days and then automatically your membership would be canceled, after one month we noticed my husband is still getting charged, I went there they said our customer ...
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Questions & Answers
I would like to remain a Goodlife member but expect my direct debit to be stopped until the club reopens. Please inform me if this is happening
Has anyone been able to get out of their contract with a Doctors Certificate? Thanks
Just wondering how often the Gym gets cleaned? I have been going to the Cannington gym for over 10 years and It is starting to feel VERY unhygienic. Equipment especially the treadmills, steppers and bikes etc are very dirty and dusty with paper towels left on them etc. The floor is always filthy with peoples old drinkbottles, socks, gloves etc lieing around for days.
The equipment often does not work having to change to at least 3 different treadmills at times to get one that works. Trying to watch TV from them is always an issue too. They always say 'no signal' or you cant put your earphones in the port.
All this is really starting to bother me and am seriously looking at changing gyms. It is not cheap to attend a gym so we expect higher standards for the money we are paying.
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