Worst gym available
Was travelling between two cities and so I signed an All-Access pass which was a fixed rate for 12 months which allowed access to any goodlife in the region. Now that my contract is over, I moved less and realised I didn’t need to use other gyms so I wanted to reduce the cost by keeping a pass only for my “home store”. I called up and realised I couldn’t do it unless I payed a $65 “transfer fee” and would have to resign a contract which was barely any cheaper than what I have been paying. Absolute 0 flexibility. I’m definitely quitting.
Charge you more and the worse service ever!
Good life bundall is just the WORST academy i have ever seen in my life in all the countries I've lived in. Mainly about the service, especially that of manager [name removed]. The gym has a good space and new equipment, but it is a gym for men, who do not have the basics to train their legs and butt, unfortunately I only realized this when I had already signed my contract but the worst of all, as I said earlier, is the terrible service from the employees. PTs, managers and receptionists. everyone is polite and that stops there. Nobody help...s you with NOTHING! The gym is big and when you ask an employee for some equipment, they tell you to look it up until you find it because they can't help. I had some problems And the manager gave me a PT class for free to show me different exercises, and guess what? In theory it would be for free but pt charged me $ 60 to give me that list. Besides, they started after a few weeks to charge me more in my weekly payment. I tried twice to speak to manager [name removed] but she refused to see me. I sent an email telling my problems and after ONE WEEK I didn't get an answer to my problem. Simply the worst service I've ever seen !! If you're thinking about doing a gym, definitely don't do it at Good Life. Other gyms can offer you the same value, better quality.
The reviewer stated that an incentive was offered for this review
Just awful. Run but not in this direction!
Staff on the counter could not care less about customers. Overcrowding is insane. Nothing is ever fixed or put away. This is the ‘gym’ people joke about. Management are as ineffectual as it gets. A real mess. This place could be great with someone serious at the wheel. At the moment, I would say, do not waste your money.
Just want your money
Unnecessary fees, employees are all very persuasive and pressure you to sign up to the most expensive membership. Tried to cancel my membership because I’m in financial hardship and they still made me pay $50 to get out of the membership.
Don’t sign up contracts here
Signed up contract and got 8 weeks before had to move interstate where there is no Goodlife gym so requested cancellation . Lady on the phone said first it still needs to be paid even if there is no branches somewhere . Then advised I can transfer. Upon calling today to transfers they said new person new admin on 100$ and left over 7 weeks . When I signed up no admin was charge as it was a full year contract now on transferring they need $100 admin plus 7 weeks . Just no help and making money for free . Pls don’t use this gym it will be hell lo...t of stress and staff is so argumentative and won’t help just keep talking on top without listening . Nonsense service . Closed all branches in Sydney and they might close more and still charge people on their contract .
I paid $30 for 2 visits 11/02/20 in Cannington "Good life" branch. When I was in changing room one of the male gym instructor came into the room when I was naked & spent 5 min there and left . I reported this incident to the reception desk. I only used a pool for 20 mins and left due to I did not feel safe. I said to the receptionist I would never come back again. No refund offered.
Unethical with zero business acumen!
Dear Goodlife Health Club,
I am very unsatisfied due to your unprofessionalism and ill business ethics. I had approved suspension of two memberships due to medical reasons with supporting documents from November 2019 to December 2019 due to medical reasons however payments were still being debited which resulted in my account being overdrawn. An email was sent with an enquiry in regards to my account being debited despite a complimentary suspension however no response received to date in regards to my initial email.
Furthermore, I was aboard...from 6th December 2019 up to 26th January 2020. I expected funds would have been reversed however as this hasn’t taken place my direct debit payments had defaulted. I sent an email dated 3rd February 2020 with a request to cancel both memberships due to relocation to a proximity away from Goodlife Carindale or another branch. Instead my details have progressed to Amaguard Group Debt Collector for 12 months upfront gym membership. This isn’t very professional nor ethical. This isn’t my first gym membership especially not with Goodlife. It seems to be acceptable for accounts and your automated system to debit payments which requires drastic requests through higher management to rectify often taking months for a full refund this was my previous experience. My account has accrued 1 1/2 months of non payment due to previous overdrawn fees not refunded and you have the indecency to approach Debt Collection requesting for 12 months upfront despite my request to cancel both memberships due to a move. Proof of relocation is acceptable as per your contract. I have agreed to adhering to payment up until 3rd February 2020 inclusive of a month’s notice required with proof of documentation and cancellation fee instead a rude response by email was received today from Reception at Carindale following another email from my end CC to Debt Collection. I was informed by reception that numerous emails and telephone calls were attempted to contact me however I have only received one email pertaining to each membership and no phone calls. Very unethical hence I understand why so much negativity is spoken about Goodlife with zero business ethics!
Cancelled membership still being charged
My husband cancelled his membership on 6th January 2020 and Goodlife are still taking money out of our account. We contacted them and they have placed account until they investigate. What's to investigate? They are making excuses about whether membership was genuinely cancelled. Disgusted with their treatment of this whole matter. We are constantly having to chase this up as they seem incapable of doing their job. Jump to help when you sign up. Ignore you when you want to cancel.
Filthy Club with the great Stich up scheme which cheats its members with unreasonable fees
have been a member for 3 years, have always been stitched up for unreasonable fees. i have ignored few charges but their staff including manager is very rude. They treat people like kids.
Their contracts are unreasonable and every time they stitch you up with money they will throw a contract to your face and say read it. i do not recommend anyone to join this poorly ran and managed gym.
on top of issues with the way they deal with people, the gym's condition is worsening. steam room is not functioning for 18 months, bathrooms are filthy, no air con on a hot days, cooling system doesn't work. spa doesn't operate and is filthy too.
Be aware, if you join this gym you will get stitched up for money, worst customer service and equipment
I don’t recommend to anyone
My husband and I enrolled a few month ago in a weekly basis, after a couple of weeks we decided to make it yearly contract, We signed for that ,after a few weeks We decided to cancel due to not having enough time to exercise.
on November 2019 I went there and I asked for the cancellation, the guy told me I submitted your cancellation, as of today you will be charged for another 30 days and then automatically your membership would be canceled, after one month we noticed my husband is still getting charged, I went there they said our customer ...
Read your contract carefully! "where applicable" to Goodlife means "compulsory"
Beware of contract wording.
Although I am happy with my local Goodlife I have an issue with a component of my membership. When I joined, I was advised the details of the membership fees, and offered “quarterly coaching @ $9.99” I specifically declined this offer as I do not need it. (PS: what quality coaching would you get for $9.99 per quarter anyway?)
When I received the paperwork from Debit Success there was a $9.99 quarterly fee included. I contacted my local Goodlife and was advised that this fee is compulsory, contrary to what I was to...ld when I joined and in conflict to contract wording which states: “Quarterly Coaching (where applicable) $9.99/13 wks”. What part of "where applicable" translates to "compulsory"? The wording on the contract is misleading and deceptive. Very poor form Goodlife. I would rather give that $9.99/13 weeks to charity than Goodlife!
worst customer service, ripping people off!!!
started gym for swimming, Pool is never available, I've been paying for services they are not allowing me to use and I can't cancel my membership cause if I do I have to pay 245$ for cancellation.
horrible customer service.
worst gym services possible
Ripping off the chronically ill
I joined Goodlife 2 days before falling ill. 12 months later I’m not getting better and finally apply for a medical cancellation after they kept convincing me to suspend the membership. They flatly refused to refund the money paid on joining, despite never using the facility. They waived the $75 cancellation fee, but kept my $205. They have no compassion and only want your money. Sick, disabled? That’s your problem, not theirs. You signed a contract.
I cancelled my membership about 12 months ago. I even went into the gym and signed off paperwork and they said I would no longer be charged. Since then they have been taking money out of my account week despite cancelling my contract. Their service is absolutely appalling and they are out to take your money. I will never attend this gym. I highly do not recommend signing up with this gym.
The reps get commission on every new signup. You'll notice everyone in the gym is on a different rate cause they're dodgy and not clear about their prices. Very dodgy business model!!!
BEWARE OF 18 MONTH CONTRACT
I decided to cancel my membership. Found out it’s an 18 month contract. Provided a doctor certificate of incapacitation for over 12 months I must still pay $75 cancellation fee.
Joined up gym with a few friends with a deal they had, they over charged me as the staff put me on a different membership. I asked for a refund but would not give but to put credit onto next fees. Once again overcharged. Told them not interested with a bunch of liers and to cancel as they breached the contract. I have not set foot in the gym from the beginning. They waited months for the fee to grow then put my dept to a collector, even though I have emailed and spoke to them on a number of occasion. I think it's time we do a class action towards them, from people who are out of poket and for people who gave them bad credit for making a contract with goodlife which they breached from lying, or deliberately mis guiding us.
Never left a review for anything
But I would 100% not reccommend
Bad customer service provided
By a male membership consultant
Told unless I was a member I wouldn’t beable to do 10 day trial after submitting application
Beware before you sign anything fast talking staff
was promised free time till my contract from another gym ran out they lie and now sent my contract to a debt collector thanks fo nothing it makes me sick
- Goodlife Health Clubs QLD
- Verified customer
Really loved the one in Toowoomba, curious what the Ipswich one is like
I signed up in Toowoomba with really friendly staff, and I love the equipment and the 24/7 access. For what I'm paying a week I feel like I'm getting my monies worth. Haven't had a chance to check out Ipswich since I moved yesterday, but I hop it's as good as the one in Toowoomba.
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Questions & Answers
Has anyone been able to get out of their contract with a Doctors Certificate? Thanks
Just wondering how often the Gym gets cleaned? I have been going to the Cannington gym for over 10 years and It is starting to feel VERY unhygienic. Equipment especially the treadmills, steppers and bikes etc are very dirty and dusty with paper towels left on them etc. The floor is always filthy with peoples old drinkbottles, socks, gloves etc lieing around for days.
The equipment often does not work having to change to at least 3 different treadmills at times to get one that works. Trying to watch TV from them is always an issue too. They always say 'no signal' or you cant put your earphones in the port.
All this is really starting to bother me and am seriously looking at changing gyms. It is not cheap to attend a gym so we expect higher standards for the money we are paying.
I have spoke to Goodlife staff after being discharged from hospital and fed back I would never return to Goodlife. This would be three months ago. I canceled membership and direct debit I had been a member for several years. I have notified all concerned. Please leave me alone and no more emails, phonecalls texts or letters. I payed for ambulance and medical care. No first aid for available at goodlife, ice and absorb ant guaze. Allison Corbett .
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