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This gym only cares about money in their pocket.
As a personal trainer I was denied to have my rent paused so I could visit my terminally ill father in Victoria. Resulted in me being sent to debt collection.
IT DOESN'T GET ANY BETTER!!!
..My previous review was about lack of social distancing.... well, they have gone overboard now.... ALL the stationery bikes have a 1.5 m distancing sign on them.... so everyone uses all of them without taking any notice - little surprise. You'd think that someone at the gym would have the wit to measure out 1.5 m between machines and act accordingly. Still people leaving their equipment all over the place and not cleaning equipment after use ...COVID MARSHALLS... apart from standing behind counter chatting WHERE ARE YOU????
Goodlife is basically a scam.
There is a common theme here. They lie when you contact them to cancel your account and just keep charging you and pretend they never got your request. Re instated my membership without me knowing and charged me for over 12mths before I happened to see it on my credit card statement. Customer service staff are condescending liars who have been trained on how to scam you. Their business model is a legalised fraud. They told me they have good lawyers who have worked out how to legally scam you. Don’t sign anything with them would be my advic...e. I’m talking specifically about Bardon Goodlife but I am sure it’s the same with all of them. You will find high pressure tactics to sign a contract from the moment you step into a Goodlife gym or any of the other gyms they own.
Dodgy salespeople & contracts
My past experience 10yrs ago was good so I returned which I’m now regretting big time.
The salesperson didn’t tell me about extra quarterly fees, and I was supposed to get my first 5 weeks at $5/week… which I did… except now they claim that doesn’t count towards my yearly contract so they’ve added on an extra month to my locked in contract.
The gym is fine, but I can’t stand being lied to and tricked. The contract doesn’t clearly have a start and end date, only a first direct debut date (different to my start date).
The admin staff are unhel...
- Goodlife Health Clubs QLD
I attend 3 morning classes a week and love them all. The range of participants is from young, fit, beautiful bodies to my age group of young at heart, reasonably fit, not so beautiful bodies. What I really like is that our instructor, Sally, somehow manages to give us all a great workout with many options offered. The classes are a joy and I usually leave with a smile on my face. Admittedly I'm also hot, sweaty and exhausted, but happy.
Scamming personal trainers out of thousands
Goodlife Caloundra called me offering me a job as a personal trainer after seeing my profile online. I told them I was looking for part time work as I was a full time student. They said to come in and have a chat so I did. I was told they don't usually do part-time because you can earn much more money working full-time and set your own hours. However if I tried full time and it didn't work out I could drop down to part time as the PT manager had done for other PT's. I was told that many PT's in the club were doing well and there was plenty of m...oney in the area so I would have no problem succeeding in the club. I was also told they had a good training program and I would receive a lot of support. This was all a complete lie. My PT manager Jade was hardy ever in the club and was constantly cancelling our catch up sessions, after a few weeks she left and we didn't have a manager for over one month. Most of the leads I was given didn't have jobs and could not afford to do PT. The majority of PT's in the club were barely making enough money to cover rent and had second jobs. I asked to go part time and was told by the area Manager Hayley, no way, you knew what I signed up for. Next time just go and work at Coles and earn minimum wage. I was stuck in the contract for 6 months paying $310 a week in rent and lost $6470 including the sign up fee of $1100 which covered the uniform, 2 days of sales training and business cards. The management couldn't have cared less and they don't care about PT's at all, once you quit you are stuck there for 3 months paying rent, while they have time to replace you with some other poor person. You are expected to work for free, I gave out over 100hrs of free sessions because that's how the leads work, you don't get paid for the initial 2 sessions of a jumpstart pack, the money goes to the gym. You are also expected to offer people 2 free 45minute sessions for quarterly coaching and one free activate session to people who just joined. You only get paid once you convert them to a paying client. DON'T EVER WORK HERE!!!!!
Stay Away, goons on the loose
Stay away if you are really interested in keeping healthy. They use predatory practices to get new members. If by chance you happen to go as a guest or take their trial, they will hound you till you have signed up. For that they will make sure to call you repeatedly at every possible hour and day and try every trick and extreme measures to force you into signing up. If you sign up for trial, they will make you run-around to cancel your membership after the trial period. Besides, the gym is overcrowded.
A lot of hidden fee / cost like arm +leg and kidney to get out of contact /literally scammer in active wear outfit they are plenty of gym in Melbourne I recommend to go elsewhere which provide good service without contact and much better business value. Never go GL!!red flag!!
Impossible to quit
Unless you’re looking to be a lifelong member of Goodlife do not sign up for this gym!
After 3 months of phone calls and emails, myself and my partner have been unsuccessful in cancelling our respective memberships. Even though our balances have been finalized, we are both still being charged.
It is actually traumatizing how hard it is cancel a membership.
If you recall the episode of friends where chandler attempts to quit the gym, this is my actual life. ‘I wanna quit the gym’.
Only being at for a week and my jumper was stolen by a couple with full Cctv footage. The manager at Karingal no who they are and I have still not heard anything. Manager hasn’t even returned my call. Disgraceful.
Good gym, poor customer service
Just got off the phone from the Manager who renounced all responsibility from the staff not following protocol because they are 'so busy'. Had no compassion for the stress and inconvenience caused. Really disappointed that anyone believes that's an appropriate way to run a business, or to treat people.
Paying for services that were never offered!!
I have come to the end of my membership time after being a member at the Joondalup WA location for over 3 years. I paid the final bill and they said i had an additional $10 to pay for free coaching. I enquired about what this was and they said i was entitled to a free quarterly coaching session. I was NEVER informed of this during my 3 years of membership and i paid for PT session anyway so the only point of the "coaching fee" is a blatant cash grab. it may only be $40 per year but across all the member of all the clubs this would have to be either illegal or immoral. What a joke this franchise is!!!! Don't waste your money.
Unsupportive and poor customer service
Very disappointed with the service during covid. Contract was extended due to covid even though I don't live near the gym anymore so I can't use it and no negotiations around it. Just a money hungry company.
Join If you don't like your money
1. They charge 1 month cancellation fees.
2. Weekly fees is easily 50% higher than other gyms
3. Very crowded but still they push you to refer 10 friends for lucky draw ( we all know how lucky draw works) I said I don't want to sell by friends personal info.
4. Quarterly trainer fees and no way to cancel that.
Exceptional Customer Service
Great customer service and understanding was shown by staff member Damon. I came in with a challenging issue that was resolved in a fashion exemplary to first call resolution. Thanking you mate.
Questions & Answers
Can I ask which Goodlife Health clubs in Perth WA have a swimming pool ??
My home club is in Bibra Lake which has a pool. I have just upgraded my membership to be able to use all the Goodlife gyms in Perth..
Why do you think it is ok to charge members for kick starter packs, 8 week challenges and quarterly coaching yet the trainer does these UNPAID?
This seems very dodgy. None of the crap they are leads to the trainer or business building hours you are profiting extra on top of membership and rent charge to trainers as well
Are members aware that the trainers pay rent to the gym to work there? They aren't employees even though they are wearing a goodlife top. They are paying a $1600 contract then from 3 months onwards $300 plus a week rent to work there. Kick starter packs or jump start packs which the gym charges the member are done by the trainer as unpaid sessions. The 8 or 12 week challenge which the gym charge members the trainer does unpaid. Quarterly coaching which some members receive again is done by the trainer for free. This gym franchise is using trainers as unpaid labour and dodgy employee entitlements.
Get an answer from our members and Goodlife Health Clubs representatives
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