Goth N' Rock

My first order actually wasn't bad. Not quite as cool as in the photograph, but I was happy with it. On seeing a deal, I bought some other items - a leather jacket and two long sleeve shirts - totalling $160.51 AUD. These were terrible. They looked nothing like described, or pictured. The leather jacket, despite me selecting my size, was too… Read more

small, and the shirts genuinely felt like I was wearing a children's costume. Like a sad, full-body sock, with four holes. I wouldn't buy my dog clothes that bad.

Naturally I went to return the items, only to find out that they were going to make me pay for the return shipping - to China - which cost $54.30, out of my own pocket. But despite the fact that the goods were falsely advertised, they said they'd refund me, minus shipping and an $8 restocking fee. I figured this was better than wearing this rubbish, so I did it.

On 15/07/2025. And they still haven't imported the goods and refunded me.

The process of trying to follow up on these goods has - and continues to be - harrowing. The responses are brief, vague, and infrequent. They're very hard to get in touch with, and the communication is atrocious.

I've literally had to get Consumer and Business Services involved.

Just wanted to inform you of what to expect when ordering from here and the "customer service" you'll receive

Date of experience is when I first sent my formal complaint to them (6 months ago). Leaving the review here as there isn't even anywhere to review the products on their site (gee I wonder why...).