GrabOne

Absolutely appalled by GrabOne’s lack… Absolutely appalled by GrabOne’s lack of integrity. I write this as a merchant who ran a campaign for my “pay-as-you-can” chiropractic business last year. Around 30 people purchased my deal. Due to human error, 20 vouchers were accidentally not redeemed—meaning I provided $1,600 worth of chiropractic… Read more

services but, because of GrabOne’s strict two-month redemption policy, I will not be paid for that work.

I reached out to GrabOne, explaining the honest mistake and requesting payment for the services I had already provided, but they refused. They are holding onto money that rightfully belongs to me. I have since informed the affected clients, and the response has been unanimous—they are appalled and will not be using GrabOne again.

As a consumer, be aware that GrabOne profits from unredeemed vouchers—they rely on people missing expiration dates so they can pocket the full amount without paying merchants.

Shame on you, GrabOne. You’ve lost a merchant and potential clients. This experience will be widely shared to warn others. Better of the go with group one or get in touch with the merchants directly to take out the 3rd party like GrabOne

Knock offs – Products straight from china and just rip off clones of quality products not a good idea

Will GrabOne Again Definitely – Overall Happy Experience With GrabOne. Pleased With Our Product & GrabOne Answered Any Questions We Had Promptly. 5 Stars Overall Show details

Good Job help desk – After not receiving a voucher helpdesk got in behind it for me and got it sorted ASAP. Voucher arrived yesterday. Well done John on the help desk. Show details

it is a scam – They never deliver my goods, and they refuse to refund me. They say that it was delivered but it never arrived. It is a coincidence that the same happen to everybody, or it is a scam

No delivery and only partially refunded! – No contact for over a month finally get ahold of them and they say the item wasn’t delivered and gave me a partial refund just for the product and kept my money that I paid for the shipping! Have emailed back and forth, but they put all the blame on tsb living and Nz post. Absolutely useless service!!

Discount vouchers don’t work – We tried to get out 15% discount from our order using the vouchers. They were not out of date. They did not discount our order. We screen shot our order and sent to Grab One. After 4 emails to them and receiving their generic reply I realise they’re not going to help. They’re buying time and hoping we go away. Beware the vouchers. Shop elsewhere. Show details

This company is a joke – This company is a joke This company is a joke. I ordered a product and it arrived with parts missing. I contact the "helpdesk" and they tell me to contact their supplier and sort it out myself!! What a joke if my icecream is off from the store they don't tell me to go to the Tiptop factory for a refund! This company is not to be trusted which is… Read more

unfortunate seeming's they are a kiwi company. I also started researching the actual law and apparently it is actually against NZ consumer laws for them to try and push us off onto their suppliers FYI anyone having the same issues as me.

Will never buy again – Bought 11pc resistant band set, had I known it was being shipped from China and was going to take so long wouldn't of bothered. Track n trace hasn't been updated for 3 weeks.. Shipped from Shenzen. Wish I could cancel and get my money back

Only Good For New Businesses – So Grabone offers the opportunity of exposure but their system is very dinosaur. You have to email daily your orders and tracking numbers to receive payment. They are not very imfirmative about how it works they just get signed up and it feels lime your chasing them after that point. Their charge is quite hefty for the service they provide.

Great customer service from grabone – On our 4th visit to ling ling thai massage in brisbane, we experienced very poor customer service. 3, 1hr massages were booked for 11am. When we arrived, they could only fit 1 person in and told us to rebook the other 2 massages. There were 3 staff members present. We noted that they had a customer already getting a 2hr massage and payed full… Read more

price. Ling ling thai massage open at 10am, so they had no intention of fitting us in. They turn away grabone customers for full priced customers. They treated us like 2nd class citizens. This situation was helped by the fact that grabone has great customer service. They refunded the whole $117 within 1 week. Grabone has great customer service

Terrible site I will never purchase anything from GrabOne every again!!! – My item was advertised with a specific date which is Christmas or understandably 2 days later. It has now been almost 2 weeks and I have not received anything, after contacting them several times they finally understood that. However now I'm trying to get a refund from them and they replied saying sorry for the convince blah blah blah yet still no refund. Never received my purchase and now trying to get my refund. What a joke!

False Advertising by GrabOne Australia! – I was sent a gift voucher for the above company last December, the Sydney and Melbourne websites were noted on the website as coming soon. My benefactor was told by the Customer Services dept in NZ that the Sydney and Melbourne websites would be up and running by April. Guess what it's now August and I still cannot use my voucher. Despite… Read more

contacting Grab One Australia, they insist that the credit does not expire and I can use them on the other sites. How? The other sites are for the Central Coast, Brisbane and Canberra. No use to a Sydneysider in the least. I have requested a refund so I can purchase something else. All Grab One wants to do after nearly 4 weeks of emails is argue the toss. I have sent an enquiry to OFT and am awaiting a reply.

Grab One Australia, your tactics are deplorable.

4 weeks of emails to get a refund? Disgusting. False Advertising.

Absolutely Shocking!! – let me start by saying that I order on the internet ofen without a hitch . I ordered a steam cleaner from this site, not only did they overcharge my credit card by three times, it was hard to get through to their customer service to resolve this. The only line I could get an operator was if I was a Merchant who wanted to use their site. They then… Read more

took another few days for someone to contact me and then they implied it was my error but credited the extra two payments. Item arrived after weeks, delivered straight from China, with wrong plug and adaptor ill fitting and slipping off. Cleaner was of the worst quality and did not do what it was supposed to. Still trying trying to contact Grab One but cannot get a response from them. Would never order again from this site..

Poor Quality, wrong plug, adaptor didnt work, product didnt work.. next to no customer service.. Hard to get hold of