I purchased some vouchers for use at a restaurant. The restaurant refused to honour the vouchers even though the terms and conditions were in fine print. Deals resolved the issue for me by providing a refund

I stuffed up ordering and Marvell sorted it all out quickly, patiently and professionally. It is good to have such backup on 'chat' and thank you Marvell.

Marvell's assistance was second to none and delivered in a personable and inclusive manner. His follow up and follow through was professional and thorough.

Carlo in the customer service was fabulous! I couldn’t redeem my voucher online using the instructions specified by the provider. Carlo chased this up and even went so far as to download all the documents and email directly. Your a champion, Carlo.

While I was unable to receive a refund for vouchers that were impacted by COVID in 2020, I was thankfully given assistance by the help/customer service to credit my account for use in the upcoming 12 months. This I greatly appreciate as the extended validity will hopefully give me opportunity to use the credit at a location accessible under current restrictions.

The restaurant for using the voucher was not operating when my voucher was close to expiry. Deals has extended the due date but the restaurant was still not opening near the expiry of the extended due date. Thanks to Deals for giving a credit though a refund would be better.
Appreciate their prompt action.

I was unable to determine my purchase code,but eventually you were able to help me. Lots of THANKS for your good works.

Very happy with my outcome on a voucher that had been booked but not used due to Covid restrictions and then the company closed down.
Crazy year 2020, but Deals and their customer service were fantastic.

So I ordered a couch and 2 weeks later they havent responded to me about why they havent shipped my couch;

Marvell very promptly and patiently helped me with a code for a deal when the original code did not work for me, thank you Marvell

We would like to thank Todd and the DEALS team for their compassion and efficiency in handling our request for a refund of our travel vouchers due to the Covid-19 situation. We will be continuing to use DEALS in the future.

Two deals needed to be cancelled because of Covid 19. I emailed Deals and they dealt with the problem quickly and satisfactorily

Carlo was extremely helpful and quick to act on my request. This is exactly why I purchase with deals.com.au, always great value and service.

Mae was prompt and offered smooth service to my request in providing credit for unused vouchers due to Covid lockdown

Addressed my concern with voucher that was not honoured through the person I had purchased it through.....then resolved my problem

I was delighted with the timely feedback that Marvell provided. Marvell was also able to liaise with the vendor and arrange an extension on a deal that i bought, due to covid. thank you very much, Marvell! Great work!!

I booked a deal to lunch at an Estate in the country.
I love this place and have been there multiple times.
I booked again in March and had to postphone the appoinment a number of times due to the lockdown.
I contacted your help desk and Lorain came to my rescue to ensure the deal is refunded.
She was so polite and understanding and updated me of the progress each time.
A very pleasant experience. i am a loyal customer now.

Marvell the representative was extremely helpful, prompt and friendly. Thank you !
I was very impressed with your customer service and have confidence in buying through scoopon again in the future..

I had to return something and get a refund from Deals. I received an email immediately and my case was followed up promptly. Marvell was friendly and helpful. And we got my problem sorted within a few days. Got my refund thanks for the help.

My question was dealt with immediately. The customer service rep was friendly and could not have been more helpful. My situation was resolved within minutes and I couldn't be happier with the service.