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Deals.com.au

Deals.com.au

3.5 from 310 reviews

Reviews

(164)
(38)
(4)
(6)
(98)
  • Product Quality
    4.5 (11)
  • Return Claim MadeYes (5) · No (13)
  • Shipping
    3.7 (3)


Shirley H

Shirley H

  • 2 reviews

Refund for Deals Voucher

published

I was unable to use my voucher as the business closed down suddenly. I contacted Deals for a refund. Annabel contacted me promptly and arranged a refund which arrived almost immediately. Thanks Annabel!

Return Claim MadeYes

Monica Poole

Monica PooleSydney, NSW

Refund from Deals

published

Annabel was very helpful and made getting my refund a very pleasant experience! She apologised for my not getting a response to my enquire email. A lovely person to deal with! Thank you Annabel.

Return Claim MadeNo

Tracy

TracyPerth, WA

Refund from Deals.com

published

The deal I bought wasn’t available. I spoke to Annabel at Deals.com who said she would look into it and get back to me within two days. To my surprise I heard back from her in a couple of hours. The refund will be in my account within a couple of days. Disappointed I didn’t get the deal that the company offered but great service from Deals.com for the refund.

Voucher expired

published

My voucher expired recently and was skeptical that I could ever get a refund. I wrote in and was utterly surprised when Marvell replied promptly and positively with a refund or store credit. My heart actually missed a beat when I read his very positive response. I have dealt with other sites and it was not a good experience. With Deals I give 5 Thumbs up and strongly recommend to shop with them. Marvell is truly a Customer Happiness Advocate. He made my day and a good start for my new year! Excellent Job!

Product Quality
Return Claim MadeNo
1 comment
Deals.com.au
Bea A.Deals.com.au

peter

peterGreater Melbourne (Metropolitan), VIC

RST seafood restaurant

published

High quality food in a friendly atmosphere with good friendly service.Some of the best whiting and king prawns i have eaten anywhere cooked to perfection and The wrapped scallops were perfect

Return Claim MadeNo
1 comment
Deals.com.au
Bea A.Deals.com.au

Lynda

LyndaGreater Melbourne (Inner), VIC

  • 3 reviews

Mix up with voucher

published

Was a speedy and satisfactory customer service, very impressed.
Lorain followed through as promised. Looking forward to having Dinner at Vorea Bundoora, As also bought a voucher for Mantra resort Epping over New Year.

Product Quality
Return Claim MadeNo
2 comments
Deals.com.au
Bea A.Deals.com.au
Lynda
Lynda

That was no problem, pleasure.


excellent service

published

I recently had to cancel a booking due to unforeseen circumstances by cancelling I voided the booking & would have lost the monies paid I dealt with Marvel on chat explained what had happened & he interceded on my behalf & has enabled me to use my voucher at a later date I am very much indebted to Marvel for the service he provided & the speedy result of my enquiry & the courtesy he showed

Return Claim MadeYes
1 comment
Deals.com.au
Bea A.Deals.com.au

Great customer service

published

Marvel responded to my request with a great deal of professionalism and presented me with a solution. It was unfortunate I had to contact the support team in the first place, however, it was not the fault of deals and I'm very happy with the outcome. Thank you!

Return Claim MadeYes
1 comment
Deals.com.au
Bea A.Deals.com.au

sylviavdh

sylviavdhGreater Melbourne (Metropolitan), VIC

very helpful

published

Great customer service on the chat line with deals. Courteous and very quick to help. Sorted out my little problem easily, regarding a voucher, very helpful , thank you very much.

Product Quality
Return Claim MadeNo
1 comment
Deals.com.au
Bea A.Deals.com.au
Sue

SueSydney

  • 2 reviews

terrific helpline

published

I somehow stuffed up my wine order, but with the help of online chat it was all sorted out. I now have three dozen bottles of wine on their way !

1 comment
Deals.com.au
Bea A.Deals.com.au

Denise & Heather's adven

Denise & Heather's advenGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Service with efficiency and understanding

published

A mistake on my part resulted in me not getting an additional discount so Mae was very understanding and refunded my purchase. I was then able to repurchase and obtain the daily discount. A very happy customer.

Product Quality
1 comment
Deals.com.au
Bea A.Deals.com.au

Tawny Owl

Tawny OwlGreater Melbourne (Metropolitan), VIC

Follow up of a wine order by Gionn

published

I am grateful and impressed by the customer service and follow that I received from Gionn in relation to wine I had ordered that had not been delivered. I shared several emails with Gionn providing order dates and other information and the follow up service and support was outstanding. Thank you to DEALS for training such great customer service staff and thank you especially to Gionn

Product Quality
Return Claim MadeNo
1 comment
Deals.com.au
Bea A.Deals.com.au

Fantastic service

published

Charlee is an absolute ambassador for Deals, she replies promptly to the online requests, has a great understanding of the issue and provides an immediate solution. Charlee also follows up to make sure all is resolved.
The business world would be so much better with employees like Charlee.
12 Stars (out of 10)
Sam Taliano
+61428420011

Product Quality
Return Claim MadeYes
1 comment
Deals.com.au
Sue T.Deals.com.au

Great customer service.

published

I am so happy to have received an order that had taken such a long time to arrive to me. I contacted Scoopon and I hadn’t even ordered through them. It turned out I had ordered through Deals. I received an email from Annabel and she dealt with my problem ASAP and I received it within a couple of days. So thank you so much Annabel .

Return Claim MadeNo
1 comment
Deals.com.au
Sue T.Deals.com.au

Sally

SallyGreater Melbourne (Outer), VIC

Amazing service - 110% service

published

Excellent service from Annabel at Deals. Annabel constantly kept us updated, contacted and liaised with suppliers, ordered our products when our code didn’t work and now our red wine is on the way!! Thanks heaps!

1 comment
Deals.com.au
Sue T.Deals.com.au
  • Verified customer

Was LIED to and OVERCHARGED

published
Product Quality
Shipping
Return Claim MadeYes
3 comments
Deals.com.au
Sue T.Deals.com.au
Jason Scher
Jason Scher
Jason Scher
Jason Scher

Good customer Service

published

Whenever I need help with my voucher, I always got a positive reply and they kept in touch with me. The customer service makes me feel very safe and comfortable to use this web.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Deals.com.au
Sue T.Deals.com.au

deals to the rescue

published

Loraine the wonder woman made things so easy for me to get my deal and use the promo with such ease! thx again for you aid will use again soon !

1 comment
Deals.com.au
Sue T.Deals.com.au

Caz

CazSouth East Queensland, QLD

Excellent service

published

Mae from Deals.com.au customer service team is amazing! great attitude, amazing service and a delight to deal with. I had a disappointing experience with a package I had purchased and Deals.com.au were very responsive to my experience. Not only did they fix the problem but kept me informed all the way

1 comment
Deals.com.au
Sue T.Deals.com.au

The heart of the problem

published

Wanting to take advantage of a second offer of an experience we'd previously enjoyed, I made a couple of unsuccessful attempts to check available dates. Swapping browsers fixed this problem but apparently froze me out of the advertised promo discount. Contacting Deals, Lorain carefully and cordially checked all the relevant details and then provided me with a circuit breaker to solve the problem. All the correspondence was polite, cheerful and aimed at the customer's best interest. Top marks.

Return Claim MadeNo
1 comment
Deals.com.au
Sue T.Deals.com.au

Page 1 of 16

Questions & Answers

dogsbody55

dogsbody55asked

I am trying to redeem but it won’t let me do it it keeps sending me to purchase another one for 24.99 pounds subsequently I have purchased more so I want those cancelled and to redeem the original one. This is rediculous try making it simpler. Thank-u Carmel McCawley.

1 answer
Deals.com.au
Bea A.Deals.com.au

Hi Carmel,

We are sincerely sorry to hear that you are unable to complete your voucher redemption as it keeps re routing you to a different site. We will certainly be reviewing this further for you in order to provide you the best fit resolution.

Please check your inbox for our private message asking for your voucher details to assist you urgently.

We look forward to hearing back from you soon and may you have a lovely day!

Kind regards.
DEALS.com.au


Lynda

Lyndaasked

Discount code wont apply NOVCR10, meets fine print, dinner is $59, expires 17/11, today is 16th.

1 answer
Deals.com.au
Cecilia T.Deals.com.au

Hi Lynda!

Thank you for reaching out.

Kindly check your inbox for our PM to assist you further with the promo code.

Have a nice day!

Kind regards,
DEALS.com.au


Jenny R

Jenny Rasked

Hi I have a Deals dining voucher code 3ND2TC7K for Montania Café 97560022 expiring on 11 March. I tried several times to book online then phoned the café. They say all dates are booked out and I need to contact Deals to give the café permission to extend the expiry date. Can you please help. Jenny R

1 answer
Deals.com.au
Sue T.Deals.com.au

Hi Jenny,

We are sorry to hear that you are having trouble booking your voucher.

We will be able to assist you with your booking.

A member of our team will be contacting you via email to help you complete your booking.

Have a great afternoon.

Kind Regards,

DEALS


Get an answer from our members and Deals.com.au representatives

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