Deals.com.au

Bunch of lying scammers, had summer from deals.com.au say my item was delivered at the right address after their investigation and I have to go door knocking for my item. It's such a cop out (they didn't do zip) when the images on google maps and photos supplied can clearly show its the wrong house. On top of that evidence was made today in a form… Read more

of a received phone call form Murdoch transport from Innisfail, QLD representative to say they HAVE delivered it to the wrong address and have sent drivers to try collect my paid item. So summer maybe resign from your job yoir clearly not good at it. These people running this show are stup!d they are thieves, they are incompetent and just lazy, honestly they should be shut down! Shame on you deals.com you scammers.

Don't waste your money on Healthy Life Clinic Spa Massage Deal – Purchased in Nov 23. When emailed as requested quoting voucher numbers they redeemed the vouchers and sent me booking times that didn't suit. Eventually agreed on dates and times and they kept cancelling. Rudest man I have ever spoken to. Speaks at you not to you. Extremely Aggressive. Eventually managed to get refund.

Fraud – Wife bought tickets to an Opera in Queensland. $1200 for 4 night performance. Money taken, 0 tickets and now a run around as to why and claiming not their fault. Agent confirmed on phone they had stuffed up but he couldn’t do anything about it. Avoid at all costs. Wife is commencing legal action. Much better options elsewhere.

Thank you Jennifer C – Jennifer explained why my purchases were not going through, which I (or no-one else from Deals.com) had realised, although everyone else was very helpful in trying to solve the issue Show reply

Unable to book my breakfast experience – Natasha was very helpful in assisting me with my problem of not being able to book my breakfast experience. She fixed the problem and was a very lovely lady. Nothing was too much. Show reply

A Hidden Opportunity – Quite location. Service was terrific. Food was exactly as expected...good and enjoyable. Glass of wine a very good size. Going back. Owner did move around and introduce himself..many people there knew him in a friendly manner. Show reply

x -wing Australia – I have asked for a refund as I tried several times to ring the site. The phone was dissconnected. Turned up for my 3 grandchildren to go on the 1 hour Stegway Adventure Tour. Ruben from x-wing Australia rang and cancelled with less than an hours notice. Upset my grandchildren we were already there. Very un professsional if they were going to… Read more

cancel they could have rang a lot earlier than that. He told me the phone was dissconnected because he was getting abused, no wonder if he operates his bussiness like this. If I could have comfirmed it in the morning I would Have . He didn't even get the time I had booked right. As I didn't even get a confirming e-mail. These type of bussiness's should be out of bussiness. Would never deal with them again and would recommend noone else does as well.

No refund – Twice I have tried to get a refund, once for a voucher that expired about a week after I received it, an another for a redemption code that was not registered. I contacted DEALS on both occasions and have not a response, and there is no other way to contact them. Go directly to the vendor, cheaper and easier

Very poor service – I ordered a coffee machine. Order was canceled by deal.com.au without an note anor an expanation. No feedback from customer service despite multipe emails. This has been going for three weeks

Prompt resolution of issue – I was unfortunately affected by Victoria’s lockdowns and unable to use a voucher. Communication was prompt and I received a very suitable outcome in the end. Thank you very much for the good service. Show 4 replies

Very Happy – Gionn was very polite and kept me updated on the progress of my query regularly with a great outcome. Due to Covid I couldn't use a voucher and I received a small extension which now enables me to use it. Show reply

Marvel was so helpful and friendly. A real pleasure to deal with – Fantastic prompt and friendly service by Marvel. Sorted out my issue quickly and was so helpful. Would totally recommend dealing with Marvel anytime. Communication was prompt and very detailed and explained everything simply and easily.  Show reply

Great work! – Marvell was very polite, and helpful in every way. Thanks, Marvell! I did not expect such excellent, prompt service. Every detail required in my request was considered, and included. Wow! Show reply

Great service from Gionn – While ordering a case of wine, I accidentally ordered 3 cartons instead of one. Gionn helped sort it out, sent updated emails and assured me that all would be put right. Today the wine arrived and the extra money has been placed back into my account. Thnkyou Gionn. Show reply

Fantastic Customer Service – Marvell was very helpful in sorting out my problem and assisted me in a professional and prompt manner. I was very impressed with Marvell's attitude and resourcefulness. 10 out 10 Show reply

Wine purchase problem – Carlos, was very helpful. I did not know where to start, but Carlos had it sorted out within minutes. So looking forward to getting my wine delivered in the next eight days.  Show reply

Excellent, prompt service – Carlos was great. Very prompt and helpful. Got my booking sorted and voucher sent to me immediately despite me trying to contact via email for a few days and trying to sort it myself. DONE in minutes and off we go for our winery lunch :)  Show reply

Outstanding Service – Marvell was so helpful, I bought my deal and redeemed my voucher directly after only to discover that it was sold out :-(. Marvell suggested another deal and assisted with redeeming with my current voucher, very helpful.  Show reply

Great outcome – The watch I ordered arrived in a damaged state. Annabell from Customer Happiness ( what a great descriptor) followed the whole thing through including pick up of defective item and refund. Show reply

Marvell n lives up to his name – I bought a deal but wanted to use my credits not my credit card. Marvell cancelled my initial booking & helped me rebook using my credits. He was extremely patient & helpful  Show reply

Customer service fantastic – Had an issue with codes not working on supplier site. After no response sending an email, i managed to get Marvell on the online chat and he sorted everything out, including touching base with me several times (again, supplier got booking dates wrong). Very happy to buy from deals.com.au if they sort out issues pronto. Show reply

Extended Expiry Date – Due to prolonged COVID 19 lock downs in Melbourne my daughter was unable to use her voucher, which was a gift from me, in the required time. I was delighted when the voucher was extended and she has rebooked for her experience. The communication was excellent and the Deals employee was amazing. Show reply

Extended Expiry Date – We were unable to use our voucher by the expiry date. The restaurant wasn't willing to help us. Deals.com.au gave us a new voucher a couple of days later. Thank you. Show reply

Good customer service – The customer service representative organised a refund on a dishonoured voucher in a very efficient and courteous way. All went smoothly and the communication was clear and direct from the start to finish Show reply

Excellent customer service – The wrong product was sent to me. As a gesture of goodwill the company without question allowed me to keep the faulty product which I have donated to charity. The customer relations were excellent.

Resolution of a complaint – I purchased some vouchers for use at a restaurant. The restaurant refused to honour the vouchers even though the terms and conditions were in fine print. Deals resolved the issue for me by providing a refund Show reply

Excellent online help when one stuffs up!! – I stuffed up ordering and Marvell sorted it all out quickly, patiently and professionally. It is good to have such backup on 'chat' and thank you Marvell.

Exemplary example of perfect customer support and service. Truly Marvellous – Marvell's assistance was second to none and delivered in a personable and inclusive manner. His follow up and follow through was professional and thorough.