I booked a deal to lunch at an Estate in the country.
I love this place and have been there multiple times.
I booked again in March and had to postphone the appoinment a number of times due to the lockdown.
I contacted your help desk and Lorain came to my rescue to ensure the deal is refunded.
She was so polite and understanding and updated me of the progress each time.
A very pleasant experience. i am a loyal customer now.

Marvell the representative was extremely helpful, prompt and friendly. Thank you !
I was very impressed with your customer service and have confidence in buying through scoopon again in the future..

I had to return something and get a refund from Deals. I received an email immediately and my case was followed up promptly. Marvell was friendly and helpful. And we got my problem sorted within a few days. Got my refund thanks for the help.

My question was dealt with immediately. The customer service rep was friendly and could not have been more helpful. My situation was resolved within minutes and I couldn't be happier with the service.

Charlee you were amazing in your help you gave me in redeeming an expired voucher. You were so helpful and continually followed this voucher up until we had a positive outcome - all thanks to you.
Deals - Charlee is the reason why I will definitely be shopping online with you again she has shown exemplary customer care and I have told many friends and family of the excellent service that was given by your company.
Thank you Deal and Charlee

Marvell was very understanding and helpful. After initially extending dates for our vouchers due to Covid 19 restrictions for travel - she organised extended dates for initial vouchers - but because of our vulnerable ages (over 70) - the final outcome - she organised a much appreciated credit for us to use locally with a 12 month date. Wonderful - a very valued staff member to your much loved organisation. thank you. Ruth

Thanks to deals I was able to cancel voucher which was bought thinking we were going to be in NSW but because of COVID 19 couldn’t go,Deals refunded me credit to Use in WA no problems very courteous and prompt, definitely will recommend them to my family and friends. well done Deals.

Because of the Covid epidemic I had to get in touch regarding vouchers I am holding. Mae was most understanding of our situation and extremely helpful with what we required. Excellent and a pleasure to deal with.

Twice I have tried to get a refund, once for a voucher that expired about a week after I received it, an another for a redemption code that was not registered.
I contacted DEALS on both occasions and have not a response, and there is no other way to contact them.
Go directly to the vendor, cheaper and easier

I ordered a coffee machine. Order was canceled by deal.com.au without an note anor an expanation. No feedback from customer service despite multipe emails. This has been going for three weeks

I required a refund of a purchased voucher due to the Covid-19 situation.
My request was answered and attended to very promptly and with ease.
Thank you very much for your understanding.

I'm a regular user of DEALS. I had a number of outstanding / unused vouchers which looked like expiring because of Covid19. I emailed DEALS and within a few hours MARVELL responded in a personal email kindly extending the expiry dates of the vouchers and attaching up-dated vouchers showing the new dates. Excellent and genuine service. Thank you Marvell. (What an appropriate name!!! Obviously short for Marvellous.)

I had bought 2 coupons and due to the current covid circumstances have been unable to use them. Requested for an extension of validity or refund for the same. The assistance provided by Marvell in resolving my issue was really good. There was a constant follow up email to ensure i wasn't anxious. Didn't feel like it was an automated response. My issue was resolved to my satisfaction too. Thank you Marvell!

Had a bit of a hip cup with my wine order. Sent email questioning it and was promptly answered and sorted. How good was that ! Gives me confindense to order again knowing Customer Service tries they very best. Thank you Annabel of scoopon

Was unable to use my voucher due to Government shutdown of business due to Covid-19.
"Charlee" a customer Happiness Advocate was extremely helpful & solved my problem very efficiently. A pleasure to deal with & an asset to Deals.com - Thank you.

I thank Marvell for his great commitments and excellent customer service with all my procuring issues. I would have been lost without his guidance and patience towards me.
He’s the real DEALs :D

Marvell is a credit to Deals and the way he went about solving my problem and keeping us informed along the way was the best customer service I have received in a long time

Marvell persevered in resolving the problem with a professional and humble approach. I apologised when he was able to see the issue from my point of view. His treatment of me was respectful through out.

Was unable to use my voucher as business had changed hands and new owners were not honouring the vouchers. Lorain.M. from Deals live Chat quickly refunded my money. Thanks Lorain

I was unable to use my voucher as the business closed down suddenly. I contacted Deals for a refund. Annabel contacted me promptly and arranged a refund which arrived almost immediately. Thanks Annabel!