Cudo is offering $10 store credit to their customers to encourage them to write a positive or negative review. It is possible that reviews were written by customers who received such a reward.
Helpful Due to Covid 19
Carlo was very helpful in organising a store credit for two of my vouchers which were unable to be used due to the Covid 19 lockdown. Even though restaurants have now opened they are not accepting vouchers due to the restricted number of patrons allowed to dine. Thank you Carlo.
Winery experience - change of conditions
The product changed substantially (possibly due to Caronavirus impact) and no longer suited me. The menu changed as well as the days on which it was offered, plus the time to use the experience was extremely short once I learnt of the change and before the expiry date. Marvell provided a credit voucher, which was a satisfactory outcome.
Fantastic Customer Service
Needed to change a holiday booking because of our elderly father's sudden admittance to hospital. Was after the cutoff time allowed for booking changes but Cudo contacted the motel on our behalf and was able to rebook the times. Thank you so much.
Marvell was “marvellous”
Marvell was extremely proactive,
attentive and polite in achieving a good outcome on our behalf in organising a credit for a restaurant voucher we could not use due to COVID.
It was a pleasure to liaise with him.
The reviewer stated that an incentive was offered for this review
POOR EXPERIENCE No reply postage for wrong size clothing, confusion over Cudo and Catch Customer Service
No free reply postage for wrong size clothing inconsistent with industry standards (eg The Iconic).
Hassles in returning product - confusing emails from Cudo and Catch (need to consolide by using one brand name). Auspost return link not working so had to waste time on phone to Philipines and am now waiting for an escalation team response.
We won't be using catch or Cudo again and the whole experience is a blight on Westfarmers, its parent company
Service from Marvel towards my booking at Sailmaker restaurant
He helped me out with a couple of query’s I had about the booking firstly it said for 1 only but I paid for two people I didn’t want 11.30am too early for lunch so preferred12pm booking
He made sure it had 12pm on it for two people so he went over and above his job description
Refund of Voucher
I had a voucher that could not be used due to Covid. Carlo at Cudo handled the matter promptly and efficiently. I could not be happier with the support I received. The whole process was effortless and painless. The refund appeared in my account within a few days. Cudo are to be congratulated on the calibre of their support staff.
Questions & Answers
This is the third time I have tied to contact Cudo regarding a cancelled booking due to covid lockdown.
So far no response.
How do I get a refund or credit for this booking?
We hope you are doing well and we sincerely apologise for responding late to your query this time as we are inundated with cases higher than usual but please note that we will aim to resolve this for you as soon as possible.
Kindly check your inbox as we have sent you a private message to urgently assist you.
We hope to hear back from you soon.
Booking for Novotel Wollongong Northbeach cancelled due to covid lockdown. This is the third attempt to contact you. No response so far.
Voucher Code HC7UGZQA
Booking ID 5e5f40e6ece5
Would appreciate refund or credit and at least some response.
Could you please inform me what is happening regards Magic Hand Carwash Karingal. I purchased this with voucher code37MXNGKB. I was unable to use it due to the covid lock down. This the third request ihave made without any response. Ian Mc Donald
We're so sorry to hear that you still have not received updated regarding your voucher at Magic Hand Carwash Karingal. We are more than happy to help you with the redemption. Please check your inbox for our private message here to assist you urgently.
We hope to hear back from you soon.
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