Cudo

I had trouble redeeming a voucher. I emailed customer care and Annabel responded promptly.
She was able to fixed the problem, and made the booking for me. I was very impressed with the service

I had an issue with redeeming a voucher. Cudo’s staff responded to me promptly and the issue was fixed. Excellent service. Professional, prompt and friendly. I’m a big fan now.

Had a problem with trying to book a restaurant. Carlo made the booking for me and now all is well. I am not sure if there is still a problem with the booking system, but I guess I will know this when I use my next voucher

Annabel helped me book a restaurant via the Cudo website when my voucher went “missing”. She provided clear step-by-step instructions and helped me to locate my “missing” voucher. It turns out it was under an old email address.

staff responded to my request and provided a quality outcome and had several emails and this person was responsive and extremely helpful . thank you so much for this information this will be helpful

The Cudo staff were very helpful and arranged a refund for a deal I purchased when I attended that same venue with a friend and found the venue to be less than impressive. Cudo appreciated the feedback so as to ensure they don't do a deal with that business in the future. I was very happy with the outcome.

On 11/4/2019 I lodged the email for my voucher s which was/ is invalid vouchers somehow from clip n climb Gosford for refund .
3x2persons entry vouchers
And 1 x 1 person entry voucher .
Cudo was giving me invalided vouchers

Why I can not redeem my voucher ?
Why the voucher I purchased with invalided and can’t get full refund ?
Why it took over 2 weeks and can’t get refund ?
I am doing all the right things, use voucher to book online with over a week or 2 weeks before I wish to use it , and over 2 weeks and he let me ran out of all my school holiday ?

Over 2 weeks the customer support are not doing the job right .
Almost he only reply me every second day .
He is not getting me the answer ,
He is asking me question ...a lot of questions ......

Until now it is still no refund me with the system problem .
I start thinking Cudo is selling those which can not be redeem .

Very not happy with the service
And plan to lodge complain to fair train

It's very easy to order online. The products are of good quality and reasonably priced. I recommend anybody to shop with Cudo shopping. I understand Cudo is same as Luxury Escape.

Purchased a voucher for Escaplex Escape Rooms (after checking booking availability was ok online). Online booking system would not accept the voucher code. Called Escaplex and was told they don't accept vouchers when bookings are busy. I explained the online system said timeslots were available. They stated they give preference to non-voucher customers and we would have to wait at least two weeks. We were on holiday and this meant we would not be able to use our voucher. Contacted Cudo for refund and they refused. Many months of emails and arguing for a refund but Cudo and Escaplex refused. Terrible customer service and they deliberately ignore a customer's refund rights. Cudo are happy to take your money but not happy to help when something doesn't work. Will never use Cudo again.

EDIT: After posting this review I was promptly contacted by a different person at Cudo. I was then offered a refund, but only after I remove my review. It took an additional couple of emails back and forth, reminding them that it is illegal to ask me to omit or to create a false / misleading review. Finally, the refund has now been processed. Thank you Cudo but it shouldn't have been that hard. I have chosen to lift the review from 1 star to 2 stars.

Amazing quality of shirt and shipping came exactly on time very impressed! The shipping is also very cheap which was very helpful for me and helps to save my money

Great deal and easy to use voucher at roti place in West end. The meal was great, staff were friendly. Would recommend for anyone wanting to be adventurous for a dinner out.

The voucher from the restaurant was fully booked & I required a refund. Very satisfied with outcome. Refund is going to be deposited within 3 days
Thanks Mae you went above & beyond
Great customer service. Thank you

I went on here looking for one item and ending up buying a few things as it was really easy to navigate my way around the site and the prices were fantastic.

When I looked into the company that I could have car service and upgrading brakes. I thought that the company was what I usually go to. When I went there, that company I go to was not the one. that one the voucher was for cars that have to repair from accidents. I was not reading correctly the actual company but looked at similar to mine. I am very grateful that I have the refund.

Huge thanks to Mae for sorting out my booking to the Sheraton when it would not let me do it on line! She sorted it out very speedily and I am very grateful for her professional help

Went there with Cudo voucher.
Meal for four people.
Food was great, staff very pleasant, informative, accomodating and environmental was pleasant with nice background music.
Would definitely recommend and go back again.

I purchased 2 vouchers to use at Bundeena kayaks however they did not work at all. I would like a refund but have had no reply from support at all

I recently had a problem when redeeming a voucher, so went to the support service. My query was perfectly handled by the lovely Annabel who was so professional & helpful & saw it through to a successful outcome. Thank you

I brought a voucher from Cudo and made a booking with the restaurant, only to turn up to find the restaurant closed -- very embarrassing when a birthday booking of 8 is not honoured by the restaurant? I complained to Cudo about it and they refunded me my money. Great experience, I would use Cudo again!

Hi there. I presented customer service with an issue on store credits (money stored on my account for a period of time).
Originally they were very responsive with a couple emails going back and forth in a few minutes to identify the problem. The emails I received were templates to common issues, but mine seems not to be common. As soon as this was identified I heard nothing back. I have not been told they are looking into it. Just no response.

I have tried re-contacting the original Customer service agent. No response.
4 working days later, I am left in the dark.

My issue is that there seems to be no button to utilise store credits on check out, even though Cudo FAQ state just to click this button. Seems like a con.

935295-case ID?