recently purchased a couple of vouchers & had issues redeeming them, sent an email to Customer support, their support rep went above & beyond in in getting my issue resolved in a timely manner

After purchasing a voucher and contacting the vendor I was found I could not use the voucher due to the limited days it was on offer. The customer support I received and online assistance was first class. I will keep me using Cudo - Thank-you Marvell N

Needed a refund for a service provider that was no longer in service. I contacted Cudo on the message system and their response was prompt and efficient. I received my refund within a week. Thank you Cudo and especially Annabel from customer service who helped me!

Marvell provided super customer support to my personal situation and vouchers that I was not able to utilise due to Covid/travel restrictions. I'm a fan of Cudo and remain a regular cudo user. Thanks Marvell!!

Lorain was right on the ball from the start. When our chat was disconnected she sent an email to me to apologise and ask if she could help further. There was a lot of to and fro with numbers but Lorain understood things from a customer perspective and rectified the situation with no dramas. A+! Thank you Lorain.

Thank you I am very happy with with the help I received from Marvil I will advise my friends and family how good you have been to me excellent work

Due to a glitch in the website, I ordered 2 vouchers. When I explained what had happened, Gionn was supportive and issued a refund without any hassle. The money was back in my account more quickly than I expected.

I had a problem with trying to reach a vendor for a carpet cleaning deal I bought on Cudo.
I contacted cudo and after a couple of emails back and forwards carlo was able to refund the monies I paid and cancel the voucher.
he was very professional and very prompt in getting back to me and resolving my issue.

Excellent service on claiming a refund. Spoke to a team member via web chat. He was very helpful and I was issue a credit in a matter of minutes. Thanks for great service and excellent deals!

I had issues trying to process the order using the Vouchers and was very happy when Annabel called and helped me to complete the process. It is always good to talk to a person and she was very helpful.

Ordered voucher from ‘Cudo’ for advertised product. Something went wrong with the ordering process and I was charged for voucher and goods. Emailed Cudo and the Merchant to cancel full price order. Carlo from Cudo responded to liaise with Merchant to refund goods which was promptly attended. He then followed up to check I had the refund and offered assistance with using the voucher. Thank you Carlo and Cudo. I have never had such prompt, efficient resolution of an online order problem before.

I had a problem using a couple of vouchers, contacted customer support explaining the issue and the problem was resolved relatively quickly and easily. Communication was updated regularly throughout the process.

The cost of my voucher has been credited after the venue went out of business due to COVID-19. I contacted Cudo via chat and the consultant was extremely helpful and friendly. Thanks Cudo

Due to Covid we were not able to use our vouchers which then expired. Spoke to Marvell through the online chat & they were able to take me through the process. A few emails later, Cudo refunded the vouchers.
Thanks Marvell your professionalism & friendly demeanour which made the experience seamless

I had an expired voucher which after some email conversation with Carlo Cudo, under the circumstances and with a tough year with the Covid pandemic, my expired voucher was reinstated giving me 5 months to use.

Marvel N was excellent. Handled my problem quickly and efficiently. Your websight caused the problem as I did not order 24 bottles. I had thought I cancelled one of the orders but it never registered.

Talked to Marvel N today about an issue with my purchase & he sorted it out very quickly with no hassle at all!!! Very impressed with the speed at which it was resolved!!!!

Thank You Carlo for all your assistance providing me with a refund for two vouchers I was unable to use prior to the expiry date! I had emailed the vendor and had not received any response until after the vouchers expired. After providing copies of these emails, Carlo was able to provide me a full credit to my account. Very grateful for all your assistance :-)

Redeeming my purchase made easy no problems ..just a polite and helpful rep of your company we need more staff like that at call centres to make life easy cheers

I chatted with Marvell this morning about not being able to redeem two vouchers for wine I had ordered. He was extremely helpful and got the job done very professionally and efficiently.