Cudo is offering $10 store credit to their customers to encourage them to write a positive or negative review. It is possible that reviews were written by customers who received such a reward.
Great refund process
Needed a refund for a service provider that was no longer in service. I contacted Cudo on the message system and their response was prompt and efficient. I received my refund within a week. Thank you Cudo and especially Annabel from customer service who helped me!
Luxury spa deal upgrade
Lorain was right on the ball from the start. When our chat was disconnected she sent an email to me to apologise and ask if she could help further. There was a lot of to and fro with numbers but Lorain understood things from a customer perspective and rectified the situation with no dramas. A+! Thank you Lorain.
Very friendly and great customer support.
I had a problem with trying to reach a vendor for a carpet cleaning deal I bought on Cudo.
I contacted cudo and after a couple of emails back and forwards carlo was able to refund the monies I paid and cancel the voucher.
he was very professional and very prompt in getting back to me and resolving my issue.
Very happy with customer service
Ordered voucher from ‘Cudo’ for advertised product. Something went wrong with the ordering process and I was charged for voucher and goods. Emailed Cudo and the Merchant to cancel full price order. Carlo from Cudo responded to liaise with Merchant to refund goods which was promptly attended. He then followed up to check I had the refund and offered assistance with using the voucher. Thank you Carlo and Cudo. I have never had such prompt, efficient resolution of an online order problem before.
Prompt Action with a great outcome!
Due to Covid we were not able to use our vouchers which then expired. Spoke to Marvell through the online chat & they were able to take me through the process. A few emails later, Cudo refunded the vouchers.
Thanks Marvell your professionalism & friendly demeanour which made the experience seamless
Excellent Customer Service from Carlo!
Thank You Carlo for all your assistance providing me with a refund for two vouchers I was unable to use prior to the expiry date! I had emailed the vendor and had not received any response until after the vouchers expired. After providing copies of these emails, Carlo was able to provide me a full credit to my account. Very grateful for all your assistance :-)
Questions & Answers
I've been using Cudo for several year with no problems but recently had an issue redeeming a $99 voucher. I have sent 3 messages via the Cudo website and one via Messenger over the past 3 weeks to explain the problem and get a refund on my voucher. But I have not heard ANYTHING back, not even to acknowledge my messages (except an automated reply on Messenger). I've now started a Disputed Transaction complaint process with my bank to recover my money. Very disappointed with the (lack of) customer service from Cudo!
Did you message ‘Customer Service’ via their site and go to the particular transaction via ‘My account’, I.e., your account. I got a prompt response same day apart from the immediate automated one.
Hi there nmi55a,
Thanks for raising your concerns here.
We are certainly disappointed to have known that you still did not receive a response from us regarding your voucher where you are having trouble with the redemption. Please know that we're not leaving any queries hanging and the urgency to assist you is paramount to us.
Kindly check your inbox for our private message asking for your voucher details to help you.
We look forward to your response.
I have emailed Cudo twice now over many weeks, with no response, requesting a refund for voucher TT7MYT6V as I have not been able to contact the vendor via any means available to redeem my voucher. I have tried to be patient but can you please advise what is happening with my request asap? Thanks, Emma
Thanks for reaching out.
We're so sorry to hear that you still have not receive any response yet regarding your voucher. We are certain that we are not leaving any inquiries unattended and we'll be happy to investigate this for you urgently.
Please check your inbox for our private message to assist you further.
We hope to hear back from you soon.
I had a similar situation with Cudo. No response to emails so found a phone number and was given very good service by the consultant. No refund but a credit to spend within 12 months.
This is the third time I have tied to contact Cudo regarding a cancelled booking due to covid lockdown.
So far no response.
How do I get a refund or credit for this booking?
We hope you are doing well and we sincerely apologise for responding late to your query this time as we are inundated with cases higher than usual but please note that we will aim to resolve this for you as soon as possible.
Kindly check your inbox as we have sent you a private message to urgently assist you.
We hope to hear back from you soon.
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