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Cudo
3.6 from 918 reviews

Reviews

Review distribution

5 star
494
4 star
107
3 star
16
2 star
29
1 star
272

Maz

MazVictoria

  • 2 reviews

Love Cudo

published

The help I've been given is out of this world, can't thank you enough, will use Cudo again and again, the help given to me was over and above the line of duty, thank you again

1 comment
Cudo
Lux E.Cudo

Maggie

MaggieSouth East Queensland, QLD

Excellent customer service thank you Annabel

published

I called the customer help line and talked to Annabel who was very pleasant and went out her way to resolve the issue. Excellent customer services that well exceeds my expectation.

1 comment
Cudo
Lux E.Cudo
Shane

ShaneAustralian Capital Territory

Bogus voucher

published

I purchased a voucher for a business that had already ended their association with Cudo. The voucher was worthless. I've sought a refund from Cudo over a month ago and haven't received a response.

1 comment
Cudo
Cecilia T.Cudo
Nelmae Palmer

Nelmae PalmerSydney, NSW

Frustration to eventual complete satisfaction.

published

After experiencing difficulty in making a reservation on Starship Cruises for 4 passengers I used the "live chat line" which after some consultation was resolved.
We joined the Starship yesterday and had a fun filled day exploring the Hawkesbury, Brooklyn, Broken Bay and Pittwater waters ways, sailing around 5 islands while we enjoyed delicious morning tea, 2 course lunch and afternoon tea with an extremely entertaining crew, especially the Captain with his commentary. Thanks to Cudo and Starship Cruises for a satisfactory resolution.

2 comments
Cudo
Lux E.Cudo
Nelmae Palmer
Nelmae Palmer

Your very welcome credit where credit is due. It's so easy to complain but also good to express gratitude for the efforts of your staff.


top service

published

Marvell provided prompt, polite and efficient service to me as a digitally deprived septuagenarian enabling me to obtain full information about one of Cudo deals. He also followed up and ensured I was happy with the service and result

1 comment
Cudo
Lux E.Cudo

Annie S.

Annie S.Sydney, NSW

perfect

published

quick response in cancelling my voucher due to restrictions of voucher. I was given two options which was great. online chatting is a great way rather than waiting on the phone

1 comment
Cudo
Lux E.Cudo

Zuzana

ZuzanaSydney, NSW

Cosmetic

published

I absolutely love the selection of cosmetic product, I am very happy that I have found such an amazing site , specially as I like nivea and natio, definately will order more for a Christmas shopping

1 comment
Cudo
Lux E.Cudo

The reviewer stated that an incentive was offered for this review


BeNew

BeNew

  • 3 reviews

Worked extra hard to help solve my issue

published

Marvell was able to help solve my query and took extra steps to ensure that a solution was reached. I really appreciate the extra time and effort taken to resolve my query for me. Thank you very much.

1 comment
Cudo
Lux E.Cudo
Abraham

AbrahamMetropolitan Adelaide, SA

Staff member online was very helpful

published

Staff member online was extremely helpful. I had trouble booking a restaurant online and they did it for me. We now have a booking on the date required. A job well done!

1 comment
Cudo
Lux E.Cudo
remysage

remysageSydney, NSW

Expired Credit

published

I was unaware that it had an expiry date as it was credit, not a voucher. Thank you so much for re-instatement. Love Cudo! Will use it more often now.

1 comment
Cudo
Lux E.Cudo

Jimmy G

Jimmy GSydney, NSW

Payment Went Through but Checkout Failed. - Fixed in Minutes

published

PayPal deducted the money but for some reason the checkout failed.. "Something Went Wrong" - Spoke to Mae J through the chat box and after a few initial questioned, it was all sorted in a matter of minutes. Very happy with the service that was provided. Thanks Mae J! =)

1 comment
Cudo
Lux E.Cudo

Excellent service

published

Good experience to make booking with chat web and smoothly the lady is very helpful,I am certainly recommend my friends to use the service and hope that you have a wonderful business

1 comment
Cudo
Lux E.Cudo

The reviewer stated that an incentive was offered for this review


Refund of a credit

published

Annabel was a amazing and patient with me even when I had silly questions. As she said no questions are silly. He response was gentle and i actually felt like I was talk to someone. You were guaranteed a response within 24 hours. Thank you Annabel I would recommend Cudo because of Annabel's service.

1 comment
Cudo
Sue T.Cudo

Excellent customer service

published

I have to commend the call center staff and the support team at Cudo, for the outstanding, prompt service given to me. This is my first experience with Cudo and I am extremely happy with the process, professionalism and service levels.

1 comment
Cudo
Sue T.Cudo
Luisa

Luisa

  • 2 reviews

Excellent Service from Annabel

published

Annabel sorted the issue I was having straightaway. She organised and sorted my booking for me and followed up with an email. Very helpful and friendly. Thank you so much.

1 comment
Cudo
Sue T.Cudo
Michael D.

Michael D.Greater Melbourne (Metropolitan), VIC

best service ever

published

I made not only one, but two inadvertent button clicks when purchasing an order.
Annabel took care of it and corrected my problem even giving me a small bonus credit... totally unexpected. Her manner was so kind yet professional ... well done, thank you.

1 comment
Cudo
Sue T.Cudo

Excellent service

published

Very fast and efficient service, and a big THANK YOU for Annabel help to sort my mistake out ,mixing my vouchers up (validating the wrong one). It was a very pleasant experience ,well done,it was much appreciated.

1 comment
Cudo
Sue T.Cudo

Norah G.

Norah G.Perth, WA

Excellent service

published

Very fast and efficient service..bought a deal and was having trouble with redeeming it .The assistant Mai was lovely and soo helpful offered to redeem for me which was a great help

1 comment
Cudo
Sue T.Cudo

Sharon

SharonSydney, NSW

Bought incorrect voucher

published

I needed to change my voucher as I purchased the wrong one. I was contacted and helped by a support member with no fuss. Money was credited to my account so I could bypuy the correct voucher. Easy as!!

1 comment
Cudo
Sue T.Cudo

KAZA

KAZASydney, NSW

Customer support

published

A big THANK YOU for the wonderful support today when I received quick and helpful information and my problem regarding a recent Cudo purchase was resolved. Well done, it was much appreciated.

1 comment
Cudo
Sue T.Cudo

Page 1 of 46

Questions & Answers

Jimbo

Jimboasked

Hi, I am trying to purchase 2 hair deals with John Azzi, one for my daughter with the style cut and full head of foils and the other for me with the style cut and half head of foils. This is proving difficult as the cud’s site is allowing me to buy 2 deals but identical ones only. How can I overcome this please? Many thanks Maria

1 answer
Cudo
Sue T.Cudo

Hi there,

Thank you for your query.

We're sorry to hear that you are having difficulty purchasing. We can certainly assist you here.

Can you please send us a private message? We will then be able to look into this matter urgently for you.

We look forward to hearing from you. Have a nice day.

Kind Regards,
Cudo


Claire E.

Claire E.asked

Hi im thinking about putting a massage and pamper package deal on Cudo. Who do i contact? Regards Claire

3 answers
Cudo
Sue T.Cudo

Hi Claire,

Thank you so much for your interest.

Can you please send us a private message with your email address so our team can get in touch with you directly?

You are also able to contact us via email cudohelp@cudo.com.au

Have a great day.

Kind Regards,
Cudo

Claire E.
Claire E.

Hi Thank you for your reply. Could someone please email me on bulimbamassageandacupuncture@gmail.com or call me on 0414500575 to discuss running a deal? Alternatively you can call me on 0414500575. Regards Claire Eckert Good Vibrations Massage and Acupuncture

Cudo
Sue T.Cudo

Hi Claire,

Thank you for confirming.

A member of our support team will be in touch with you urgently.

We hope you have a nice day!

Kind Regards,
Cudo


Brenda W.

Brenda W.asked

I purchased a deal from The Bentleigh Club and I am having trouble with printing the voucher. The voucher is for tonight Friday 22nd.
Brenda

1 answer
Cudo
Sue T.Cudo

Hi Brenda,

Thanks for getting in touch.

We're so sorry that you're having difficulty printing your voucher.

Can you please send us a private message advising your email address and voucher ID? We'll then be able to resend your voucher to you right away!

We look forward to hearing from you - have a great day.

Kind Regards,
Cudo


Get an answer from our members and Cudo representatives

Details

CategoryDaily Deals / Group Buying

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