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Cudo
3.6 from 960 reviews

Reviews

(529)
(111)
(16)
(30)
(274)


Tony

TonySydney, NSW

Cudo Customer Service Excels

published

tntram10

tntram10Perth, WA

Fantastic customer care

published

My request was handled by Annabel in an timely and efficient manner. Annabel even went on and beyond to check whether I have received the desired outcome.
Her help was really appreciated

1 comment
Cudo
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June Mader

June MaderPerth, WA

  • 2 reviews

Fantastic customer service

published

I had an issue with a product and Charlee my customer service lady was just wonderful. Thank you for your lovely emails, it wasn't easy for her she was extremely professional and helpful.

1 comment
Cudo
Bea A.Cudo
ALR

ALRSydney, NSW

great shopping experience

published

Fantastic follow up of an order I placed. Customer service officers rang me to resolve the problem and rang again to confirm all ok. Treated with concern.Very happy shopping experience

1 comment
Cudo
Bea A.Cudo

Very responsive

published

I accidentally bought 2 vouchers for a winery experience. When I contacted Cudo they were very responsive, cancelled one of the vouchers and are refunding my money. I was impressed with their timely response.

1 comment
Cudo
Bea A.Cudo

Judith

JudithSydney, NSW

  • 3 reviews

very good service when I had a problem

published

I booked to have a facial however the salon is temporarily closed for 6 months which meant that my voucher expired. I contacted Cudo customer service and they promptly refunded me the money. They gave me 2 options for the refund and the email was well written and had a friendly tone. They apologised but it wasn't their fault. Very happy with the service received

1 comment
Cudo
Bea A.Cudo

Good service

published

Had trouble with Online Booking feature. M in Customer Help suggested a way to solve problem. Unfortunately dates were unavailable. I was then offered refund. I appreciated the quick responses.

1 comment
Cudo
Bea A.Cudo

Vicki L

Vicki LAdelaide

  • 5 reviews

Quick refund

published

I had a Cudo voucher for a restaurant and found the restaurant had closed. Thought I’d probably lost my money but had really good response from Cudo. I messaged them , they responded immediately, confirmed restaurant closed and offered me a refund 1 day later

1 comment
Cudo
Bea A.Cudo
Lyn

LynPerth, WA

Can't make a booking

published

Tried to book the restaurant that i have my vouchers for but restaurant refused booking and said i need to book through Cudo. This was not mentioned on the voucher!!!! Also said vouchers that i gave my children for Christmas stated that they have already been
redeemed!!!!! And expiry date is February .
Cannot contact anyone to sort out this issue.

2 comments
Cudo
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Lyn
Lyn

The person dealing with my issue (Lorain) was extremely helpful, and very quick to respond, they resolved my matter with a refund. Thank you.

Tom

Tom

  • 3 reviews

Can't claim voucher

published

Received a voucher from Cudo for Christmas. Just tried to book the restaurant and it's saying it has already been redeemed. No one picking up the phone at Cudo. I never buy vouchers from these types of companies because it's always been trouble trying to claim them and again this experience has proven why. Will never use again!

1 comment
Cudo
Bea A.Cudo

C May

C MaySydney, NSW

Satisfied customer

published

I had made a mistake with my booking and was given a refund when I asked. Very nice person I dealt with. We tried to sort it out otherwise, but the refund was the best bet in the end.

1 comment
Cudo
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Trudy H.

Trudy H.Greater Melbourne (Outer), VIC

Query

published

Customer service kept going back to the vendor and working things out with them on my behalf ended up I got my voucher again. Well done to all involved good job

1 comment
Cudo
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Vivacious Viv

Vivacious VivGreater Melbourne (Inner), VIC

Great to have the choice of credit or refund

published

Pleasantly surprised by prompt reply to my email, despite it being the holiday season. Great to be offered a choice of credit or refund straight away. No delaying tactics. No hassles. Just great service. Thanks Annabelle

1 comment
Cudo
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Sayee

SayeeGreater Melbourne (Inner), VIC

Excellent Customer Service by Lorain M !!!

published

Lorain has been simply awesome and walked me through the process with a great clarity and options for the query I came up with today. Thank you again for the assistance;-))))))

1 comment
Cudo
Bea A.Cudo
Penny

PennyMetropolitan Adelaide, SA

helped me access my vouchers

published

resolved my problem sufficiently. very helpful and polite. forwarded my vouchers to an email i can access and advised me which email address is currently attached to my account so that i am aware in the future

1 comment
Cudo
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Megan

MeganCanberra 2600, ACT

Cudo Support - great customer service.

published

Marvell was extremely helpful with my issue and provided me with a satisfactory resolution. He followed up with me regularly to let me know the issue was being looked at. Great customer service. Thank you, Marvell.

1 comment
Cudo
Bea A.Cudo

Cudo Support was very good

published

We had a need to contact the Cudo Support group. The operator (Marvell) was very good and was able to resolve our problem. We were kept informed on the progress

1 comment
Cudo
Bea A.Cudo

Shane

ShaneSouth East Queensland, QLD

  • 4 reviews

Annabel is awesome.

published

I queried the delivery pricing of 3 cartons of wine when in the Cudo purchase site stated 'Online Redemption FREE delivery' I was going to cancel my order, never purchase from Cudo again and get a refund until talking with Annabel who was fantastic and we worked out a solution. Thank you once again Annabel, great person to have working for your company.

1 comment
Cudo
Bea A.Cudo

Scoops

ScoopsMetropolitan Adelaide, SA

  • 2 reviews

Excellent customer service

published

A product I purchased was no longer available. I let Cudo know and they contacted the supplier who provided an alternative product. The communication from Carlo was super friendly and quick. Much appreciated!

1 comment
Cudo
Bea A.Cudo

Ineke

InekeIllawarra, NSW

Refund required on Voucher which vendor would not honour.

published

I have received a refund on a voucher when the vendor would not honour me with what I thought was a good deal. Marvel was most helpful in giving me a refund.

1 comment
Cudo
Bea A.Cudo

Page 1 of 48

Questions & Answers

Ms M

Ms Masked

Will Cudo ever introduce open pay or afterpay.

1 answer
Cudo
Bea A.Cudo

Hi Ms M,

We hope this quick note finds you well. Kindly check your inbox for our private message to assist you further.

Talk to you soon!

Have a wonderful day!

Kind regards,
Cudo


Flerida

Fleridaasked

I would like to buy perfume but Im not sure if they're original perfume and who's the supplier ,are they the same ones from Department stores like Myers and David Jones???

1 answer
Cudo
Bea A.Cudo

Hi Flerida,

We hope this quick note finds you well. We appreciate your interest in looking out for the perfume products in our Cudo Shopping site. We are more than happy to help you with your query for the authenticity.

Kindly check your inbox for our private message to assist you urgently.

We look forward to your response.

May you have a great day!

Kind regards,
Cudo


Joanne

Joanneasked

Hi I just purchased 2 Family banquets for Tunstall Charcoal chickens just now
But 1 should have been a gift and 1 seperate
Can I split them when I go to purchase at chicken shop
I am worried I will have to use both family banquets at same time
Are you able to divide them into 2 separate deals
Pkg3475j

1 answer
Cudo
Bea A.Cudo

Hi Joanne,

We hope this quick note finds you well. Kindly check your inbox for our private message to assist you further.

Talk to you soon!

Have a wonderful day!

Kind regards,
Cudo


Get an answer from our members and Cudo representatives

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