Great variety. Postage is to expensive
I love the site as it has a great variety of products but the postage costs are really high. If postage was more reasonable, I'd shop with them more often.
Confidence in purchasing scoopon deals
The business did not honour the purchased scoopon deal. Upon contacting Scoopon for a refund, Annabel responded within a timely manner and communicated effectively. It is good to know that Scoopon will provide a refund should businesses not accept deal.
Very helpful staff
I contacted Scoopon via email and was immediately advised that I would be contacted within 2 business days and I was. Annabel was very helpful with all my requests and she responded very quickly to all of my messages.
Love shopping on Scoopon but hate paying postage as I shop often. Should have free delivery for regular customers.
I shop often on Scoopon with several different orders on different days as I can’t be bothered sitting on my phone doing it all in one hit. Hate paying seperate delivery fees. They should offer free delivery for loyal or regular customers or some sort of rewards system.
Booking Assistance with Nepean Belle.
Annabelle who assisted me with multiple bookings for my group, was very patient and courteous. Very satisfying experience. I had problem printing them, so she individually emailed me the 4 bookings, for ease of printing them out. Thank you
Help line heroine
Annabel understood my being technically challenged and assisted me by confirming our booking. Very helpful and pleasant. Further to this she then gave me an easy to understand lesson for any future bookings I may make. Great service. Thanks
Great customer service
Scoopon customer service is fantastic. I recently had an issue with a voucher not being honoured by the restaurant and scoopon helped me sort this out. They were quick, helpful and offered a solution straight away.
Gr8 live chat
Mae understood and solved my problem immediately and without fuss, great service. She was polite and quickly got to my problem. I am very happy with the outcome, how I was treated with respect and understanding. Thank you.
great service and good attitude
keep it up, i understand call centre service is hard to satisfy the customer, but positive and quick reaction will let the customer know you care and look after them. Good job!
G D BROWN WEST AUSTRALI
Very average quality at higher than normal prices
My husband and myself purchased a Scoopon voucher for 2 for for Elmars in The Valley and when we tried to make a booking on line we could not get through, we therefore made a phone booking for 12:00 midday the following day. When we arrived they would not honour the voucher as they said it was only good for a 11:30 am booking. They did not mention this when I made the phone booking in spite of the fact that there were 3 of us and I only had the voucher for 2 people, I was prepared to pay full price for the third person, further, we travelled 24 km to get to Elmars. We subsequently paid full price for the 3 of us as I would normally walk out but we did not want to walk out and embarrass our guest. Regarding the food, it was very average but pricey and the service was slow. We go out to eat about 4 - 5 times per week and we can appreciate quality and value. We will not go back to Elmars in spite of having the unused voucher which I will give to someone else.
Made a mistake on a purchase
Was very happy in which manner my problem was addressed after I hit the wrong key on my iPad ..thought I was going to be stuck with something I didn’t want ..
I had to contact Scoopon regarding a booking that I was trying to make for my three grandchildren at a trampoline centre. After successfully completing one booking, found the time was no longer available for the other 2 bookings. On contacting Mae she was extremely helpful and found me a suitable time for the three children and made the booking for me. I have always had successful outcomes with Scoopon.
Customer service on point
I wrote to Scoopon about a recent voucher experience having fallen short of what it was marketed to be. I was contacted promptly by a customer service officer called Julie. Although the voucher experience was poor, the service on Scoopon's behalf was nothing short of excellent. I would like to commend Julie for her diligence, kindness and professionalism having gone above and beyond even during public holidays to facilitate a good outcome. I was delighted with the person-centred service Julie demonstrated through every interaction she made with me, and I believe she is an absolute credit to your organisation.
We had a voucher that could not be used as the product (a cruise) was no longer available. Mae was sensational and provided prompt and professional follow-up with the company, offering us a credit or refund. We'd like to comment Mae on her customer service.
I had the occasion to contact Scoopon regarding an expired Voucher I had and they answered my email immediately and with a fantastic outcome. Thank you Scoopon, I have always enjoyed buying and using Scoopon vouchers and will definitely continue to do so.
Excellent Customer Service
Wanted to commend Mae on her customer service. She was professional, polite and handled my query immediately without any hassle. A great asset to your team, could this feedback please be provided to her as well. Thank you.
Sincere and Efficient Customer Service
I had a problem with booking the restaurant I purchased the voucher for. Carlo liaised with the restaurant and solved the issue promptly. The restaurant was courteous, too. I am impressed with your efficient and friendl customer service.
We often use Scoopon when travelling - always never disappointed , excellent value all the time
to make it even better is the service , quick efficient with bookings and also if there is ever an issue always quickly resolved and great staff like Shanise who resolves the problem with a solution
Great customer service and Quick Responded
Quick responded and really helpful. They made it really easy and it was resolved immediately. They offered very good options to us . Amazing Customer Service Team! Thanks Lorain and Daniel! cheers
Technical issue cannot be solved. Money fraudulently taken by Scoopon.
I recently used my Scoopon Hoyts to reserve and book my movie online.
Had not reserved a seat and no confirmation of email has been sent not sure whether it has been booked.
Called Scoopon up and they are not willing to refund. What a disappointment. I will never use Scoopon again.
- ‹ Prev
- Next ›