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Scoopon
3.7 from 1,101 reviews

Great customer service and Quick Responded

Quick responded and really helpful. They made it really easy and it was resolved immediately. They offered very good options to us . Amazing Customer Service Team! Thanks Lorain and Daniel! cheers

Product Quality
Customer Service
1 comment
Hi Jess, Thank you so much for your feedback regarding our service! Our team work hard to provide great service and it is amazing to hear that Lorain and Daniel were so helpful. We hope you have a nice day. Kind Regards, Scoopon

Technical issue cannot be solved. Money fraudulently taken by Scoopon.

I recently used my Scoopon Hoyts to reserve and book my movie online.
Had not reserved a seat and no confirmation of email has been sent not sure whether it has been booked.
Called Scoopon up and they are not willing to refund. What a disappointment. I will never use Scoopon again.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationScoopon Hoyts Voucher
1 comment
Hi Ken, Thank you for letting us know about your experience. We are very sorry that you have not received a confirmation and that our team were not willing to refund you. We will be contacting you through private message to retrieve some further details so we can assist you immediately. This matter will be looked into as a matter of urgency and we look forward to your reply. Thanks in advance. Kind Regards, Scoopon

Great customer service from Loraine!

Super fast and helpful and gave me the details and then followed it up, with another email. She made it really easy and answered all my questions. Amazing Service! Thanks Loraine!

Return Claim MadeNo
1 comment
Hi Sarah, Thank you for your review. It is amazing to hear that Lorain was prompt and helpful in this situation. Your feedback is much appreciated. We hope to continue providing you with such great service. Have a nice evening. Kind Regards, Scoopon

Quick solution to purchase of wrong venue

I purchased a ticket for 4 to go to Bounce, however accidentally selected Vic instead of SA. I emailed Scoopon and Lorain had sorted the issue with 24 hours and emailed me the correct scoopon - equals 4 happy children.

Return Claim MadeNo
1 comment
Hi Becky, Thanks for your review! Your feedback is much appreciated and we're glad that you vouchers were amended. Have a great afternoon. Kind Regards. Scoopon

Felis services- no show four times

Felis cleaning services were booked, then ‘they’ rebooked four since November ... this is the fourth time they just haven’t turned up. Do not use. Unreliable. Scoop on have be unhelpful in following up.

Return Claim MadeNo
1 comment
Hi there, We are so sorry to hear about your experience with your booking. This is far from the experience we want for our customers. We will be urgently looking into this for you. We have sent you a private message requesting further details so we can resolve this for you right away. We look forward to hearing from you. Kind Regards, Scoopon

Shanise in customer service is excellent

After having a problem with a voucher, I had the money refunded. Shanise was very apologetic and understanding of my frustration. She resolved the issue in a timely manner and showed empathy and listened. Great customer service.

Product Quality
Return Claim MadeNo
1 comment
Hi Brad, Thank you for your review. We are pleased to hear that you are happy with the service you have received and that your issue was resolved. Your feedback is much appreciated. Have a great day! Kind Regards, Scoopon

Great customer service!

I had an issue where I bought the incorrect voucher location. Emailed scoopon. It took over 24hrs to get a response however when Annabel did contact me she resolved my case quickly and efficiently.
I am used to going back and forth with Customer service agents so this was a pleasant surprise.

1 comment
Hi Naz, Thank you for taking the time to write this review. It is great to hear that Annabel was able to promptly amend your voucher. We hope you have a lovely weekend. Kind Regards, Scoopon

Super Service

I love just everything about the service and we have enjoyed several fabulous meals at a reduced price and in most cases good value for the money paid and we will continue to use the service. Also just had an issue with a change of email address and Carlo in customer support was fantastic in stepping me through everything online I was very impressed.

Product Quality
Return Claim MadeNo
1 comment
Hi Mark, Thank you for your review. It is great to hear that you are pleased with our service. Also, thank you for your feedback regarding Carlo - we agree he is super helpful! Have a lovely weekend. Kind Regards, Scoopon

Brilliant Service - Way above expectations

Had a problem with the supplier in registering for a deal. Had a quick and excellent response from Annabel who went the extra yards in getting the issue sorted. Very impressed with your customer support. It is the first time I have had to use but appreciate it being so good.

Return Claim MadeNo
1 comment
Hi Ian, We hope you are well and thank you for your feedback! We are pleased to hear that Annabel provided you with exceptional service. Your feedback is very much appreciated. Have a great day. Kind Regards, Scoopon

Always happy

Have never experienced any problems shopping with Scoopon. Great service and lovely products. I have only once had to go to Customer Service and it was resolved immediately. What else can you ask for.

Thank you.

Product Quality
Return Claim MadeNo
1 comment
Hi Patty, Thank you for your review. We are very happy to hear that you are pleased with our service and deals. Your feedback is much appreciated! We hope to continue to provide you with our great support and deals. Have a nice afternoon. Kind Regards, Scoopon

Could not get an appointment with the salon, received a refund.

Service was great through Scoopon, I was unable to get an appointment before the expiry at a beauty salon and Scoopon gave me a refund with out any fuss. Very easy to deal with. Thank you

Return Claim MadeYes
1 comment
Hi Katie, Thank you for taking the time to write this review. We're pleased to hear that our team were able to refund you without any hassle. Your feedback is much appreciated - have a great afternoon. Kind Regards, Scoopon

Great Customer Service

Mae was really helpful and sensitive to our situation. She communicated with us continuously and did the needful to refund the money. The best customer service I have ever experienced.
Thank you very much Mae.

1 comment
Hi Suresh, Thank you for your review. We are pleased that Mae was able to promptly assist with a refund. It is always good to hear about our customers great experiences with our support team. Have a great day. Kind Regards, Scoopon

Great help

I bought a voucher for a high tea but instead of 1 voucher, I some how ended up with 5 vouchers for the same thing and all 5 came out of my account! All fixed with no problem.

Return Claim MadeNo
1 comment
Hi Evelyn, Thank you for your review. We are sorry that you initially received 5 vouchers instead of 1. However, it is great to hear that our team were able to amend this. Have a nice day! Scoopon

Job well done

Daniel helped out with patience and solved my problems. Great service, couldn't ask for more. Typical of the friendly support I have always found at Scoopon. I will be back often,

Product Quality
Return Claim MadeNo
1 comment
Hi Barry, Thank you for taking the time to write this review. We are happy to hear that Daniel was able to solve your problem. Our team pride themselves in providing great service. We appreciate your feedback and hope you have a nice day. Kind Regards, Scoopon

Refunded

I bought a Scoopon of a flight simulator gift for a friend. When they tried to book in for the service the replies were few and far between and eventually advised only available on a Saturday evening. It became more of a hassle than a gift! This person has now started annual business trips and unable to find a time that suits. When raised with Scoopon they advised a refund is not possible. Now I'm embarrassed about the gift and not getting a refund!!
I have been in discussions with Scoop on who have now refunded me in full. Great customer service and resolution.

1 comment
Hi there, Please accept our apologies for the inconvenience caused in this case. We are sorry to hear that your friend was unable to secure a booking and you are having difficulty with receiving a refund. However, it is great to hear that our team were able to refund you promptly. We hope you have a great weekend. Kind Regards, Scoopon

personalised help

I bought a Scoopon for some wine and then had trouble converting the Scoopon to a purchase with the clients website. I emailed Scoopon to check if my voucher had been actioned properly and a lovely person called [name removed]replied to say it hadn't been actioned and that she would do it for me. So unusual in this day to get some actual customer service. Thank you Annabel

Return Claim MadeNo
1 comment
Hi Lyn, Thank you for your review, and providing such positive feedback in regards to the Service Annabel provided. We look forward to continuously providing the you with suprior support in the near future. Regards Scoopon Support.

Great when it works but otherwise

When the order arrives it's great but when it doesn't, the customer service over the phone is appalling. Would be nice to speak to individuals that actually know how to speak English and that actually are aware that Scoopon enquiries also go through Catch!

Product Quality
Return Claim MadeNo
1 comment
Hi Timbo, We're really sorry to hear of your experience with the Customer Support received, abnd the inconvenience caused. We have sent you a PM requesting further information, to assist in resolving your query, and improving the Support Service we provide. We look forward to hearing from you, and have the above resolved. Regards Scoopon Support

After purchasing a voucher to the

Bought a voucher to the Munich Brahaus but realised i purchased the wrong location. Loraine from customer service was great help in fixing it all up for me in quick time. Really appreciated.

1 comment
Hi Peter, Thank you for the great review! We are pleased to hear that our team were able to amend your voucher. We appreciate your feedback and hope you have a nice day. Kind Regards, Scoopon

Rewards

I have experienced a 100% satisfaction dealing with Shanise and the information she has supplied.
I wish to thank the Lux Group for their swift action.
As a customer of Scoopon, I have supplied a 5 Star feedback for every service I have used.
It is sad that Jordan Springs has closed.
I look forward to my next purchase with Scoopon
Thank you Shanise
Regards
Ron H

Product Quality
Return Claim MadeNo
1 comment
Hi Ron, Thank you for the amazing review. We really appreciate hearing our customers great experiences and are glad that our team could help with your refund. Have a great afternoon. Kind Regards, Scoopon

Efficiency and effort

Mae has been extremely helpful in helping me to obtain a refund from their client. I really appreciate her efficiency, effort and friendly attitude in handling the matter. The refund arose because I carelessly selected the wrong location when I purchased a cafe voucher.

Product Quality
1 comment
Hi there, Thank you so much for the great review! We are pleased to hear that you received a prompt solution from Mae. We hope you have a great afternoon and thanks again for the feedback. Kind Regards, Scoopon

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Questions & Answers

I'm sorry this is old .I have a scoopon payment through paypal for $6790 the transaction dated 01/12/2012.The paypal transaction no being 83A38358CF8338143. Is there anyway you can tell me vwhat this purchase was for.?Cheers Neale
1 answer
Hi there, Thanks for getting in touch. Can you please send us a private message regarding this so we can assist you further? We look forward to hearing from you. Kind Regards, Scoopon

I am looking at purchasing a 14 day China tour for myself, my partner and our 13yo girl. I gather I need to purchase 3 tickets, but how does the accommodation work? Does she get a roll out bed in our room or do we need to purchase a single supp for a solo room?
1 answer
Hi Dena, Thanks for contacting us. Can you please send us a private message with your email? We will then be able to contact you directly regarding this. Alternatively, you are able to call our travel team on 1300 726 676 We look forward to your reply. Have a great afternoon! Kind Regards, Scoopon

Has anyone booked the 19 day south African safari tour through Scoopon? What company do they use..none advertised on their site. Thanks
2 answers
Hi Rod, Thanks for your query. Can you please send us a private message with your email address? We will then be able to assist you further with this. Alternatively, you can give us a call on 1300 726 676. Have a great day! Kind Regards, ScooponHello Soopon, no my request is to the public searching for their opinions on this tour

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