Great customer service and Quick Responded
Quick responded and really helpful. They made it really easy and it was resolved immediately. They offered very good options to us . Amazing Customer Service Team! Thanks Lorain and Daniel! cheers
Technical issue cannot be solved. Money fraudulently taken by Scoopon.
I recently used my Scoopon Hoyts to reserve and book my movie online.
Had not reserved a seat and no confirmation of email has been sent not sure whether it has been booked.
Called Scoopon up and they are not willing to refund. What a disappointment. I will never use Scoopon again.
Great customer service from Loraine!
Super fast and helpful and gave me the details and then followed it up, with another email. She made it really easy and answered all my questions. Amazing Service! Thanks Loraine!
Quick solution to purchase of wrong venue
I purchased a ticket for 4 to go to Bounce, however accidentally selected Vic instead of SA. I emailed Scoopon and Lorain had sorted the issue with 24 hours and emailed me the correct scoopon - equals 4 happy children.
Felis services- no show four times
Felis cleaning services were booked, then ‘they’ rebooked four since November ... this is the fourth time they just haven’t turned up. Do not use. Unreliable. Scoop on have be unhelpful in following up.
Shanise in customer service is excellent
After having a problem with a voucher, I had the money refunded. Shanise was very apologetic and understanding of my frustration. She resolved the issue in a timely manner and showed empathy and listened. Great customer service.
Great customer service!
I had an issue where I bought the incorrect voucher location. Emailed scoopon. It took over 24hrs to get a response however when Annabel did contact me she resolved my case quickly and efficiently.
I am used to going back and forth with Customer service agents so this was a pleasant surprise.
I love just everything about the service and we have enjoyed several fabulous meals at a reduced price and in most cases good value for the money paid and we will continue to use the service. Also just had an issue with a change of email address and Carlo in customer support was fantastic in stepping me through everything online I was very impressed.
Brilliant Service - Way above expectations
Had a problem with the supplier in registering for a deal. Had a quick and excellent response from Annabel who went the extra yards in getting the issue sorted. Very impressed with your customer support. It is the first time I have had to use but appreciate it being so good.
Have never experienced any problems shopping with Scoopon. Great service and lovely products. I have only once had to go to Customer Service and it was resolved immediately. What else can you ask for.
Could not get an appointment with the salon, received a refund.
Service was great through Scoopon, I was unable to get an appointment before the expiry at a beauty salon and Scoopon gave me a refund with out any fuss. Very easy to deal with. Thank you
Great Customer Service
Mae was really helpful and sensitive to our situation. She communicated with us continuously and did the needful to refund the money. The best customer service I have ever experienced.
Thank you very much Mae.
I bought a voucher for a high tea but instead of 1 voucher, I some how ended up with 5 vouchers for the same thing and all 5 came out of my account! All fixed with no problem.
Job well done
Daniel helped out with patience and solved my problems. Great service, couldn't ask for more. Typical of the friendly support I have always found at Scoopon. I will be back often,
I bought a Scoopon of a flight simulator gift for a friend. When they tried to book in for the service the replies were few and far between and eventually advised only available on a Saturday evening. It became more of a hassle than a gift! This person has now started annual business trips and unable to find a time that suits. When raised with Scoopon they advised a refund is not possible. Now I'm embarrassed about the gift and not getting a refund!!
I have been in discussions with Scoop on who have now refunded me in full. Great customer service and resolution.
I bought a Scoopon for some wine and then had trouble converting the Scoopon to a purchase with the clients website. I emailed Scoopon to check if my voucher had been actioned properly and a lovely person called [name removed]replied to say it hadn't been actioned and that she would do it for me. So unusual in this day to get some actual customer service. Thank you Annabel
Great when it works but otherwise
When the order arrives it's great but when it doesn't, the customer service over the phone is appalling. Would be nice to speak to individuals that actually know how to speak English and that actually are aware that Scoopon enquiries also go through Catch!
After purchasing a voucher to the
Bought a voucher to the Munich Brahaus but realised i purchased the wrong location. Loraine from customer service was great help in fixing it all up for me in quick time. Really appreciated.
I have experienced a 100% satisfaction dealing with Shanise and the information she has supplied.
I wish to thank the Lux Group for their swift action.
As a customer of Scoopon, I have supplied a 5 Star feedback for every service I have used.
It is sad that Jordan Springs has closed.
I look forward to my next purchase with Scoopon
Thank you Shanise
Efficiency and effort
Mae has been extremely helpful in helping me to obtain a refund from their client. I really appreciate her efficiency, effort and friendly attitude in handling the matter. The refund arose because I carelessly selected the wrong location when I purchased a cafe voucher.
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