1,943 reviews
I booked a 10 day tour in Vietnam for hubby and myself. I cannot sing this tours praises enough. Tammy our travel agent assigned to us went above and beyond. Touching base regularly in the lead up to and during the teip. She would send txts reminding us of the following days events and pick up times. You have the option to upgrade and add some… Read more
optional activites to your trip. We absolutely loved the upgrades we chose. I cannot sing thjs scoopon tours praises enough. One of our best holidays ever! Thank you!
Purchased a Scoopon holiday package at Paradise Resort for 3-8 Dec of this year. For myself, hubby and our 4 children. We are from Melbourne so naturally we booked our flights to the Gold Coast. I get an email from Paradise Resort on 24 Sep stating that (the main reason for our stay) their LARGE WATERPARK will be closed during the entire… Read more
duration of our stay. We have FOUR children. Aged 5-12. The waterpark was the selling point for our family.
Because we have to keep our flights unchanged we need alternate accommodation during this period. At a resort with all facilities and amenities AVAILABLE to their guests. Scoopon refuses to provide a refund to our original payment method. Even though - under the Australian Consumer Law, I am entitled to a full refund due to a major failure to provide services as advertised. The water park was the primary reason for choosing this accommodation, and its closure represents a significant change to the value of the package I paid for. I do not accept a credit, as I still have accomodation to pay for in Dec and I do not accept a 50% cash refund (this is what scoopon offered me because im OUTSIDE OF THEIR 'CHANGE OF MIND' window. Like ive changed my mind now??? How disgusting) and to be out of pocket due to the resort failing to have all facilities open and scoopon failing to provide what was advertised on their voucher.
I am so sick of companies taking advantage of customers, knowing they are acting unlawfully. I want my refund to my original payment method due to a fault that was NOT OURS.
I have attached proof of our flights booking as well as the email from Paradise Resort.
We stayed at the Equatorial Hotel in Kuala Lumpur. The service and staff at this hotel were outstanding . The breakfast, that was included was so wholesome and choices were too much to avail ourselves of. The location is excellent, 10 minute walk to the iconic Twin Towers, 5 minute walk to the monorail. Show details · 1
Reviews with attachments
Excellent booking service! – First time booking luxury all-inclusive package deal & we couldn't have been happier... Ulu Segara was everything the promo promised & more! The extra customer service support provided through Scoopon's Mohammed A. was excellent in assisting us to change our dates by a few days just a couple of weeks before our booking. I really couldn't recommend Scoopon more highly! Show reply
Scoopon experiences nightmare: Paid for 4 tickets, only issued with one! – Purchased a family ticket (2 adults and 2 children) for a day trip to Fitzroy Island with glass bottom boat and snorkeling direct from Scoopon, with details confirmed on the payment receipt. Upon arriving at the port, we discovered that only 1 ticket (not four!) had been issued. As such, the tour operator would not allow us to board, and the… Read more
special tour we'd planned our short trip to Cairns around was ruined (we are leaving tomorrow, so unable to book for another day). We are extremely disappointed that we have not been able to access the tour we booked and paid for 4 people, and that we spent additional money on transfers to the port for no reason.
Scoopon support is also non-existent and not available when you need them - upon calling the Scoopon Holidays customer service line, they advised me (after 20 minutes of waiting!) that they could not assist with my query, and instead directed me to the Scoopon customer service chat. The chat service, however, is offline at the time of writing, leaving us with no way to speak with a human to resolve this situation. We will never be using Scoopon again, and urge anyone contemplating a Scoopon 'deal' to book direct.
Hi Lily, We hope this quick note finds you well. We… Read more
Positive reviews
have had a great experience with scoopon and most recently with 'Mikayla C'. Nothing was too much trouble. thanks team and we are looking forward to a great trip.
Scoopon support – I had an issue with trying to change the dates of restaurant voucher in Scoopon that had been cancelled directly with the restaurant. "David E" was extremely helpful and resolved my issue very promptly. He was very easy to deal with and very professional.
Sebastian's attention to detail and friendly helpful service gave us great peace of mind – Sebastian was extremely helpful getting our confirmation of booking emailed to us. Very polite, very helpful and saved us a lot of time. Now we can relax and enjoy our upcoming holiday. Thankyou Sebastian. Andrea and Michael D Show reply
Negative reviews
The Scoopon deal provided a free room upgrade which was done, however, the deal also included daily 2 course lunch or dinner, now everyone says to read the fine print which I did and there was no other details available. So this enables the hotel to provide you with their set menu, this is completely different to their normal menu for example a… Read more
dinner would consist of a bowl of Dahl and some nan bread or a bowl of curry (no rice) as the main course and some ice cream with French toast or something similar for desert. So if you expect a decent meal with the deal you would be disappointed. Overall package was ok but the meal part was bad especially considering how much food in Bali costs elsewhere.
Thank you for taking the time to share your experience.… Read more
Do not buy any gift vouchers. from my personal experience I wish I never went on their sight and I wish I never went ahead with the purchase. Their gift vouchers are complicated for the recipient. Firstly it has the price written on it then for them to use the voucher they have to go on their sight register to activate and it expires. Had I known… Read more
this I would have never gone ahead with the purchase. Tried to call back customer service for refund, they don't refund so you are stuck with this voucher and it is not even presentable as a gift. Customer service unhelpful they do not listen or even willing to help. extremely disappointed would not recommend them or purchase anything from the,m.
Purchased a high tea voucher-had used same voucher in past-amazing. Last time was exceptionally poor. Gave feedback to Scoopon-heard nothing. Review on FB Scoopon -got a response from Scoopon asking to know more details. Responded -again nothing. Its been over 1 month. Please Scoopon-dont let me think you only respond to negative feedback......
We’re really sorry to hear that your recent experience… Read more (+1 reply)
Recent reviews
Bali Tropical Nusa Dua Escape, The Nest Hotel, Breakfast, lunch or dinner included plus daily cocktail and more, $655.00 for 7 days, too good to be true, not a chance. Upon checking in, drag your own bags up a flight of stairs, sorry your room is not ready it was 2 pm but please dont shut the door hard as it will come of its track and we are… Read more
unable to fix it. Only 1 lift working at present, upon asking another guest whom was checking out after 2 days there had been no lifts for the previous 2 days. Being 76 and 80 years of age we did not fancy walking 6 floors to get drinks or a meal. Breakfast, lunch and dinner were of the same very small menu all, Indonesian. Cocktails were all made on Arak no other sprits were available. Very nasty smell onces you reached the 6 floor we then decided it was not worth the effort and decided to check out. The Manager Kevin advise that a refund would be avilailable less 1 day which we agreed but could not give it to us as Scoopon had not as yet paid him We hade paid for the holiday 6 months previous. Scoopon has decided NO REFUND even though the hotel agreeded to a refund Scoopon advised we could transfer to someone else at a cost. Our driver whom we had know for a number of years after we rang him to pick us back up, quote "that was longer than I though it would take". We asked what the smell was " thats because the sewage works for the whole of Nusa Dua is at their back door". Thats the loverly blue pond area in the photo, great photo shop job. Did anyone at Scoopon check this so called hotel out before they advertised it. As like most people its seems have we lost our money, probably. Would I take another Scoopon, not a chance.
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Urgent - Issue with Father's Day Gift Vouchers (Unresolved for Over a Month) – I received three gift vouchers from my children as a Father’s Day present, but unfortunately, the vouchers are not redeemable. I contacted Scoopon over a month ago, and they initially responded quickly, assuring me they were looking into the issue. However, it’s been over a month now, and I haven’t heard back from them despite following up several… Read more
times.
I’m beginning to doubt whether they’re willing to resolve this, as it surely doesn’t take this long to investigate.
Hi Tian, Thank you for reaching out and sharing your… Read more (+4 replies)
Excellent Assistance – Booked airport transfers but the airline changed the schedules. Rang and spoke to Jennifer C and she contacted the provider of the transfers, amended the pick up times and got back to me with the new details within a few minutes. Excellent service! Thank you Jennifer. Show reply
Cancellation/refund travel voucher – First class customer service from IRIS D at Scoopon. We had an urgent need to cancel a room due to bereavement and IRIS ensured it was done and a travel voucher credit issued within hours. This is a huge help. THANK YOU.. Show reply
Incredibly helpful service – I cant thank Gemma enough for her absolutely FANTASTIC service! Gemma, Thank you for all your help I'm thrilled with the end result. THANK YOU! Scoopon, I'm a user for life now. Show reply
Excellent customer service from Scoopon Team member - Iris – Excellent customer service by "Iris" from customer service team from Scoopon. I found him very helpful and supportive with my query. He was able to understand the situation and was very prompt with his support and reply. Show reply
Friendly + efficient! – I needed to update my email address for the confirmation of our wonderful holiday booking to Khao Lak. Emily G. was spot on, made the process sooo easy. Took no time at all. Awesome! Show reply
Request to change dates of booking – Request to change dates of booking, while ultimately unsuccessful, was treated with care and understanding by Emily. We appreciated her efforts on our behalf. Show reply
Could not have made a better choice when using Scoopon travel for my holiday – Before I booked my Fij holiday with Scoopon travel I checked the reviews so went ahead with booking .I found that their prices were great and am very pleased with what I have now booked The booking itself was very easy with my bank sending a sms to check it was me and I wanted to go ahead with payment .That was a bonus . … Read more · 1
I had some confusion regarding the transfers required and contacted resort to find there was one not as I was given to believe . I rang Scoopon and spoke to a customer service person with a minute .That was Bryan who then went to great lengths to solve my concerns .He kept in contact with me then later he rang and all is well .It was a misunderstanding on my part .Do check fine print as it matters .So a big thanks to Bryan .It's a long time since I had such good service
A few hundred dollars down and not even an apology – I paid for a kayak trip for myself and a friend from wonga park today ... not only did no one turn up for the event we even purchased wetsuits for , I tried numerously (4 hours in total ) to contact scoopon (as there wasnt a number fir the kyak company) and all I heard was a replay of a Thailand podcast over and over ... a few hundred dollars down , and not even an apology .
Thank you for sharing your experience with us. We… Read more
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Excellent service – I needed to cancel my trip, for personal reasons. I called Scoopon and was assisted by Kam R. He was super helpful and efficient. He knew his stuff and had me sorted in about 5 minutes. Top service. Show reply
Customer Satisfaction – Hello! This is a review about "Kam R"" who was efficient and pro active with handling my customer request and was prompt with actioning the request in a timely manner. Kam R was calm and approachable with my queries and provided excellent customer satisfaction. Show reply
Great Customer Support Experience – I have received an amazing support regarding my booking experience and changing details. Thanks a lot to the Customer Support Team to ease my booking requirements and special thanks to Kam R, for a quick response and for being proactive in solving my issue with the booking. Thank you all. Show reply
Great service and assistance – I had an issue trying to obtain a refund for an overpaid amount for a cruise. I had a lot of trouble finding someone to understand and help me - until I spoke to Vynka. She went out of her way to assist and arranged to have it sorted out. Great service Show reply
Excellent customer service – Lisa B was very efficient and friendly and was able to change my booking to another day, she kept me informed throughout the entire process, excellent customer service. Show reply
Great help – The person I spoke to was extremely helpful and went above and beyond to find my lost Escape, sent me my Escape with all details and was so happy to do it. It was my mistake that I couldn’t find my Escape, she was so patient with me. Show reply
Up and Above expectation – I just had to share my fantastic experience with Kam R! He went above and beyond to help me transfer a nearly expired gift coupon into my name. Many phone calls and emails were sent however he sorted them out swiftly until the issue was resolved. He even managed to book a hotel for me super quickly at a very short time! Kam R. seriously exceeded my expectations. Thank you so much, Kam R! Show reply
Gift certificate issue sorted quickly and efficiently – Issues with a gift certificate delivery that hadn't been received. Kam R dealt with it quickly and efficiently, was polite and explained why the issue occurred. Great service. Show reply
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