Fabulous customer service Annabel
I had an issue with vouchers i bought my daughter's for Christmas where they couldn't be used before the expiry date due to the business closing for renovations. I contacted scoopon who organised a prompt refund for me. Many thanks to Annabel for the wonderful customer service.
- Verified customer
Good customer service
Annabel from customer service was exceptional, I encountered a problem in redeeming a voucher but she tried her best to make sure that I was able to redeem my product. It was unfortunate though that the Scoopon voucher wasn't working in the first place!
Thank you to Sisilia T and Carlos who responded to my phone calls, texts, and also emails about the issue
Sisilia was very helpful on the phone she went back through the transactions for the 21/2 and was able to locate mine and sorted the problem and then emailed me the voucher for which the payment had been processed but the voucher had disappeared on my screen. I am so grateful.
GREAT CUSTOMER SERVICE
I had a problem with redeeming a voucher on the Scoopon site - I'm not computer literate. Marvel M was fantastic and solved it in minutes. I must admit on every occasion that I have hada query Scoopon have been brilliant with their customer service, but today Marvel's service was the best, quick and so efficient. Thank you again.
bad customer service - Gionn is very helpless
I purchased the voucher for on site service - the guy did not show. I have provided the conversation that I texted with the company showing no show. i asked for refund but scoopon - Gionn asked me directly deal with the company. Gionn is very helpless staff, then I kept asking few times, it took 2.5 months to solved the issue with clearly and supported the info. very bad work performance.
Incorrect dates of Scoopon
I saw a Scoopon deal which I liked and reviewed all the fine print. Upon purchasing the voucher the dates were changed. I contacted the company and had Annabel attend to my query. Issue was rectified in a timely manner with an outcome I was pleased with. So good to know you’re dealing with a company that will do their best for you. Thank you Annabel for your excellent communication.
Questions & Answers
Hi I’m trying to see availability dates on your stay at royal pines RACV Queensland but always say unavailable something went wrong. And the same on some of your other advertised travel stays. But ones I don’t what to stay at shows available dates. Why can’t I see availability dates on the ones I want to stay at mainly you advertised RACV Royal Pines Queensland?
Thanks for reaching out and we hope you are doing well.
We're so sorry to hear that you are having difficulty viewing the available dates to stay at Royal Pines RACV Queensland. We'd love to help you with it. Please check your inbox for our private message to assist you further.
We hope to hear back from you soon.
I booked accommodation in Jan 2020 for a holiday in Bali in Aug 2020. Due to covid the trip didn't proceed. I cancelled the accommodation in June and received a credit coupon. The refund coupon now appears to have been removed from my account. What's happened?
We hope you are doing well.
We're sorry to hear that your credit appears to be removed on your account. We are more than happy to help you. Please check your inbox for our private message asking for your details to assist you urgently.
We hope to hear back from you soon.
Gumtree Restaurant & Bar at Metro Aspire Hotel Sydney
Full Hotel Breakfast Buffet with Drinks
Purchased 19 Jan 2020
Dec 31, 2020
I purchased this Scoopon but was not able to use it due to closure of the restaurant due to Covid 19.
I rang them and said I like to use the coupon before expire on Dec 31 2020. But the lady at reception told me the restaurant will not open for the rest of 2020.
She said I can contact Scoopon to get a refund.
Since I will not be able to use the coupon, please refund me?
Await your reply, thank you
Thanks for reaching out.
We regret to be informed that you were not able to use your voucher at Gumtree due to Covid restrictions. We are more than happy to assist you with your refund query.
Please do check your inbox as we have sent you a private message to urgently help you.
We look forward to hearing from you soon!
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.