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 AI reviews summary 

The overall sentiment for Adrenaline is highly positive, with users frequently praising the platform's ease of use and the quality of the experiences provided. While the booking and voucher redemption processes are generally described as seamless, there are occasional reports of technical glitches and disputes regarding voucher validity or refunds.

Pros
User-Friendly Platform: The website and booking system are consistently described as intuitive, simple to navigate, and efficient for finding specific activities.
Exceptional Customer Support: Support staff are frequently commended for being helpful, patient, and professional when resolving booking issues or facilitating voucher exchanges.
Competitive Pricing and Range: Users value the extensive variety of activities available across Australia and often find better deals or discounts compared to booking directly with suppliers.
Flexible Voucher Terms: The long expiry periods (up to five years) and the ability to easily transfer or exchange vouchers for different experiences are highly regarded features.
Cons
Voucher and Technical Glitches: Some users encountered errors where voucher codes were not recognised by the system or experienced double-charging during checkout failures.
Refund and Expiry Disputes: There are significant complaints regarding a lack of flexibility with expired vouchers and difficulties obtaining refunds when an experience is no longer available in a specific region.
Third-Party Provider Inconsistency: While Adrenaline is the booking agent, some users reported poor service or safety concerns caused by the specific external operators providing the activity.
Availability Delays: A few users noted long wait times (up to a year) for specific high-demand activities, despite payment being taken immediately.
Verdict

Adrenaline is a reliable and highly-rated platform for booking adventure activities and gifts, distinguished by its ease of use and responsive customer service. While it offers excellent value and variety, consumers should be mindful of strict expiry policies and verify specific activity availability in their region before purchase.

799 reviews
5 Flashybluelights  · Transaction was easy and the savings were even better. Highly recommend for theme park tickets
5 Samad  · These are genuine and good guys to deal with, and you get the tickets directly from the operator.
5 Kazzakk  · Bought a gift voucher for my friend's 60th birthday - and they're very happy about the winery lunch!
5 Lyn  · Great fun, my Grandsons really enjoyed it. The staff was very friendly and helpful.
5 BrendonBarb  · Have done a few adrenaline experinces before and process of booking and using vouchers quite easy looking forwrad to our next experince
5 Akash D.  · Great experience of the ship at eastern foreshore Mandurah. Great crew
D Russell
D Russell
 

A last minute decision to book the flight, and we were so glad we did. The team were great, especially the pilot Julio. It was amazing to see the reef and we thoroughly enjoyed the experience!!

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Margaret
MargaretACT
  Fair Incentive

Easy to book and competitive prices. Segways are a great way to see the city. Highly recommend. Show reply

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Pall
Pall
 

Bought a kayaking tour at manly and had an amazing experience. The guide was very helpful and friendly esp with newbies like me. Will definitely be buying this tour again. Show reply

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deltarohanii
deltarohanii
  Fair Incentive Verified

This is an amazing experience and I will definitely be coming back. They take you through the Yarra river with beautiful sunset views and it is truly unique. Show reply

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Nick H
Nick HQLD3 posts
  Verified

Adrenaline made finding the right Helicopter Tour company in Perth at a competitive price easy. Highly recommend Jandakot Heli-co, and I don’t say this lightly given I’ve literally thousands of hours in helicopters. Show reply

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kathy b.
kathy b.QLD
  Fair Incentive Verified

Amazing experience hot air ballooning. Worth every cent. Easy website to deal with. Show reply

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surbhi j.
surbhi j.
 

It was amazing, my family just loved it. It was a lovely sunny day!! Show reply

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Abdul Haseeb
Abdul Haseeb
  Fair Incentive Verified

Fantastic adventure I'd like to visit again Great adventure at this price Show reply

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Karen M.
Karen M.
  Fair Incentive

We had a great flight on a beautiful blue sky day! To see our home town from the sky was awesome. The pilot gave an excellent perspective! Show reply

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Abdullah A.
Abdullah A.NSW
  Fair Incentive

Trip was absolutely amazing. The Price and quality were great. Show reply

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Kim Stubbs
Kim StubbsNSW
  Fair Incentive

Awesome experience. The information given was accurate and informative. The crew were friendly and happy to have a chat. The boat captain did an awesome job finding the whales and getting us the best view points for photos. Highly recommend. Just rug up Show reply

Latest follow-ups

Charmaine
CharmaineQLD2 posts
 

This experience was everything it promised. It was easy to find and fun. The driver was relaxed and we felt safe. The Broadwater was beautiful. Show reply

 Follow-up  · Booking was quick and easy, it was a bit hard to find because all the signage was for sea world cruises and helicopters, but we found it. At the end they offer you a video of the ride for $20 but there's no pressure to buy. The highlight was the driver, he made us feel comfortable and had a good sense of humour.

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Janelle
JanelleQLD
  Fair Incentive

I was looking for an adventure for my son and found there was a special on and saved a lot of money. I really like that the voucher is transferrable if my son doesn't want the adventure we booked for him and also that he has a very long timeframe to book it in. Thanks so much Adrenaline! Show reply

 Follow-up  · My son totally enjoyed the flight with GoFly in Caloundra and is looking forward to another adventure some time in the future.

Positive reviews

cat4u
cat4uVIC
 

On time at meeting spot. Friendly briefing and happy to answer any questions from newbies. Kept an eye on all participants to enjoy safely. Good debrief after the event.! Handshakes all around! Well done! Show reply

Nikki R.
Nikki R.
  Fair Incentive

Absolutely amazing I was having trouble booking with my voucher over the weekend and the listing was taken down but when I called up the agent was so helpful and understanding and made the booking for me  Show reply

Cherry
Cherry2 posts
 

I had the best day! Absolutely incredible experience with Adrenaline. I booked the a 20min helicopter tour over Sydney harbour and loved every second. I would highly recommend adding this experience to your Sydney bucket list! All the iconic spots from above were so beautiful to see. Memories for a lifetime. It felt like being part of a James Bond… Read more ·  1

movie. We had the best weather conditions which made the trip super smooth. Booking and pickup from the city was so easy too.

Negative reviews

Sharyar S.
Sharyar S.
  Fair Incentive

I had an absolutely terrible experience jet skiing today. The person guiding us was unbelievably rude from the start - dismissive, unfriendly, and clearly had no idea how to speak to customers with basic respect. Instead of making the experience enjoyable, he made it uncomfortable and tense. What made it worse was the way he kept staring - it… Read more

felt inappropriate and unsettling. When you’re paying for an activity that’s supposed to be fun, the last thing you expect is to feel uncomfortable or disrespected the entire time.

I would not recommend this place if this is the kind of attitude they allow from their staff.

Adrenaline
Adrenaline    

Hi Sharyar, thank you for reaching out, I am sorry to… Read more

Tui C.
Tui C.WA2 posts
  Verified

Terrible experience with this mob, purchased a gift voucher for a skydive for my sons 21st. When he wanted to use it, was told they no longer offer sky dives in WA and they would be happy to exchange for a different experience .. our agree.ment was the agreed amount for a skydive In WA. If you cant provide what you took payment for and refuse to… Read more

refund, that's actually stealing. This kind of practice says alot about how you operate as a business. A moral obligation to do the right thing was avoided at all cost. Shameful

Adrenaline
Adrenaline    

Hi Tui, we are sorry to see that the desired… Read more (+1 reply)

Naufil
NaufilVIC
  Verified

It was an average experience overall. Having done quad biking in Bali, I don’t think this one offered good value for the money we paid ($135 per person). The bikes were not well maintained. A couple of them would cut out mid-journey if you let go of the throttle even briefly, and aesthetically they were in quite poor condition. One of the bikes… Read more

had foot-pedal brakes, which took some time to get used to and felt outdated. As for the experience itself, it was mostly a slow wander along unsealed roads, followed by a very small amount of off-roading (maybe 5 minutes in total). That part involved riding briefly through some bushland, which was the only genuinely interesting section. After that, it was mostly just speeding around paddocks and racing each other. While that can be fun, I wouldn’t describe it as an “adventure,” especially when compared to similar experiences in Bali. All in all, it wasn’t terrible, but it also wasn’t particularly impressive. You could probably rent quad bikes elsewhere for cheaper and have a similar experience riding around paddocks. On a positive note, our guide was fantastic — very friendly, jolly, and personable. Unfortunately, that was the main highlight, as I don’t have many positive things to say about the overall quality of the experience.

Adrenaline
Adrenaline    

Hi , thanks so much for your feedback. We are always… Read more

Recent reviews

sford
sfordVIC
 

Wow, did we love the Jetboat experience!! From the moment we arrived to the moment we left, the customer service was great. My very apprehensive 10yo came off the boat, with a massive grin on his face, raving about the awesome experience. Andres was a fantastic driver and gave us plenty of thrills along with relaxing cruising. Highly recommend and would definitely do it again! Show reply

Katie S.
Katie S.
  Fair Incentive

We booked holey moley, at first we weren’t sure how the booking worked, however it gives you a promo code for the holey moley website. It worked out cheaper booking through adrenaline than through holey moley. Was a fun experience! Show reply

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Stacey S.
Stacey S.
  Fair Incentive

Easy and informative way of booking fun activities. I recently booked my son a V8 hot lap for his 18th birthday and he is ecstatic. Thankyou Adrenaline for making it easy. Show reply

Eleanor M
Eleanor M
  Fair Incentive

Had a great experience with Adrenaline Jet Ski Tour. The break on the island was a must. Guides took the time to take photos for us on the beach which was great for the memories. Would visit again! Show reply

Manish
Manish5 posts
  Verified

Very happy with Adrenaline’s customer service. I had purchased a voucher and requested for an exchange which was done promptly, I am definitely going to use these guys again with a real person’s call centre and live chat and not just a bot, Show reply

Stewart W.
Stewart W.NSW
  Fair Incentive

Good value for the skydive and it was very easy to purchase and receive the voucher . We haven't used our vouchers yet but will be sure to re-rate after our experience. Show reply

Jenniffer M.
Jenniffer M.3 posts
  Fair Incentive

Online book for Rotnest Island Tour with bike & snorkel hire. Fantastic price & available. Easy to navigate booking process & great information in tour details. Comfirmation & ticketing very propmpt. Show reply

Mari
Mari
  Fair Incentive Verified

Great range of activities offering! Thanks to Adrenaline I've discovered different and new things to do around in every place I visit. It is super easy, clear and fast as well. Thanks Adrenaline! Show reply

Sylena
Sylena2 posts
  Fair Incentive

We just bought a gift voucher for our son’s birthday. It was so quick and easy to do. The voucher was available straight away. So many great activities for him to choose from. Show reply

MIKE
MIKENSW
  Fair Incentive

Went River Rafting yesterday (27/12) with ADRENALINE! Our Bus Guide, Lexxy, was fun, informative & entertaining! Our raft guide, Lilly (Canadian) was a blast to raft with! She guided us all the way throuh the river and over the crazy rapids! DEF 10/10! Show reply

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