I booked a weekend in the city. I cant believe how easy it was to do, the assistant was very pleasant and helpful,and I was given wonderful options being as we are in uncharted waters regarding travel I fe e l confident and reasured there will be no problems down the track.

Have done numerous trips with Luxury Escapes and always been extremely happy with every aspect from start to finish. LE have also been very flexible in these COVID times which gives me even more confidence in booking with them. Special thanks to Sidonie & Harry for providing us with great service yet again.
Thanks Team!
Regs, PaulG

Max was very efficient and quick to get a refund of my accommodation booking. I will purchase again from Luxury Escapes website for my next trips (as soon as possible)!

Bronwyn was absolutely fantastic at responding to my questions and concerns and offered a solution that worked incredibly well for my family in these times of uncertainty.
So appreciative of such amazing customer service!

Phoned yesterday - so disappointed to have to change our plans to Mt Lofty House to celebrate my husbands birthday for 6 of us due to work related covid 19 travel restrictions - however Fretzie was so professional & quick to sort everything for us no problems at all. Many thanks you are a credit to the Luxury Escapes Team.

I had issues with locating a credit I had received for a COVID 19 cancellation and I spoke with Anthony today to help me out. I found Anthony not only to be he helpful in locating my credit, but also super polite and friendly. What impressed me most was how calmly he dealt with my query in times that would be very stressful for anyone in the travel indusrty.

Contrary to the current media coverage in relation to some service providers in the travel industry I was fortunate enough to be able to deal with Isabel at Luxury Escapes. Isabel did not stone wall me and assisted me in coming to a very satisfactory solution to my problem. There was always efficient ,timely and clear communication from her as we worked through the issues that needed to be resolved and were brought o a conclusion with which I was more than satisfied.

Issue resolved quickly within an hour of getting through and no problem changing our dates after the border was being closed once again during this difficult period. Thanks again Well done

Spoke to Erin today concerning my up coming holiday. Erin was courteous, well informed and able to put my mind at ease concerning cancellation because of the current pandemic. I was more than happy with the level of service received this afternoon.

Recently I had reason to deal with Luxury Escapes to sort out a booking which had to be amended due to a series of very complicated events. I cannot speak highly enough of the service I received from the Team Leader Wendy Foerster. Wendy was able to think outside the square to sort out my dilemma, and her professionalism and can-do attitude was second to none. I was very grateful to encounter such great service and would not hesitate to recommend Luxury Escapes.
Kate, Brisbane.

Luxury Escapes refused the last $3800 of our refund until we lodged an NCAT claim. They ignored all correspondence until the hearing was imminent and then gave us our money. Never Again.

I needed help to complete my booking. I was able to speak to a rep within a couple of minutes and she sorted my problem immediately. Excellent service. Thanks Fretzie

Thank you Vicki for you help this evening securing our booking for the wedding we are attending next year in the Hawkes Bay. We are staying at Amuri Villas. Thank you Luxury Escapes for having such 5 star accommodation available on your web site perfect timing !

I have booked a holiday to Uluru during these covid times and had the unfortunate occurrence of flight cancellations. Luxury Escapes has helped me quickly and unquestioningly with the multiple times I have had to call them and change my dates. The staff are very helpful and go to great lengths to make your bookings as easy as possible. I would highly recommend this company.

I have had to defer our holiday to Uluru due to the Covid virus, had no trouble making a booking for same time next year. Fretzie was very helpful and a pleasure to deal with.

In these uncertain times of travel, the customer service team have been wonderful and accommodating with holding our booking. Thank you Luxury Escapes, we're looking forward to our trip in the future and will continue to dream of more bookings to come!