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Luxury Escapes

Luxury Escapes

4.3 from 874 reviews

Jordan was very helpful

I've booked several trips with Luxury Escapes and plan to book more in the future. I've had wonderful experiences and loads of help. Thanks to Jordan for his knowledge and assistance in my trips. Made planning easy and enjoyable. I recommend Jordan services to friends and anyone planning a trip.

Product Quality
Customer Service
Ease of Booking

Ashlee was brilliant

We've used Luxury Escapes on many occasions and always found 'what you see is what you get", great deals, great experiences. Lately had the please to talk direct with Ashlee in regards to a group booking to Thailand, it was seamless and nothing was a bother for her, took her time to get everything right. definitely recommend her services t anyone who is unsure about the process.

Product Quality
Customer Service
Ease of Booking
Return Claim MadeNo
Booking Type Accomodation

Ashlee was very helpful

We have used Luxury Escapes on many occasions and have been delighted with the experiences. Ashlee has assisted us on a number of occasions once finding something for us in Melbourne at short notice. She also helped us book a delightful trip to a resort in Switzerland. We always look to see what Luxury Escapes are available when we are planning trips.

Product Quality
Customer Service
Ease of Booking
Return Claim MadeNo
Trip Completed Yes
Booking Type Accomodation

No hassle

Oksana was very helpful and patient in finalising my booking for a three day treat to Kingscliffe, as I wasn't able to do it on line by myself. Maybe one day I will use them for bigger and better journeys.

Ease of Booking
Return Claim MadeNo
Trip Completed No
Booking Type Accomodation

Gab was GREAT!!!

Gab was great over the live chat. Gab was able to finalise the booking very quickly (room and dates) because we weren't able to get the booking on the website.

Product Quality
Customer Service
Ease of Booking
Return Claim MadeNo
Trip Completed No
Booking Type Accomodation

Great service

Wonderful service from Dominic in booking our Berkeley River Resort holiday. He went beyond the norm to secure our reservation..
Let’s hope the resort lives up to its reputation. More later after our visit

Customer Service
Ease of Booking
Return Claim MadeNo
Trip Completed No
Booking Type Accomodation

Awesome people and extremely helpful!

I had a great experience booking through Luxury Escapes. Will was extremely helpful and patient, and changed our initial request date multiple times. Even when he was away sick, he ensured others were aware of our requirements and was always ready to help. We've just booked, and have not been for our holiday yet but hopefully no issues! Thanks Will!

Ease of Booking
Return Claim MadeNo
Booking Type Accomodation

Great Service and Amazing Holiday

We travelled on a Luxury Escapes package to Finolou in the Maldives. From our initial enquiry and all the way through the booking process, Ashlee was super helpful with all of our questions and requirements and our overall experience was exceptional. Ashlee was even able to to put us in direct contact with the specialist scuba diving centre at the resort to answer some technical questions. It was a great holiday all round and we especially enjoyed the resort entertainment, all inclusive drinks package and the scuba diving was amazing. Looking forward to booking our next trip very soon with LE!

Product Quality
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation
1 comment
Hi Glenn, Thank you for taking the time to leave your great feedback. We are very happy to know your Finolhu Maldives escape was an enjoyable one along with the added inclusions and helpful service from Ashlee. We can't wait to see where your next escape takes you. Kind regards, Luxury Escapes

Great company, and Jeff is a fantastic agent!

Jeff Brown has been of great service to me over the last few years, assisting me to book trips both in Australia and overseas. He is always helpful, willing to go the extra mile to get me a suitable holiday package and a general pleasure to deal with. Highly recommend Luxury Escapes and Jeff particularly!

1 comment
Hi Nick, Thank you for recommending us and your lovely comments for Jeff. It certainly pleases us to know that Jeff has always gone the extra mile to get your suitable holiday package. We hope to see you on more escapes. Kind regards, Luxury Escapes

Best customer service - Oksana

Spoke with Oksana in the past as she has helped my family with booking and information.

Called and was unable to book with her today however, but her customer service skills have been so pleasant and has been so helpful with all the information provided, my family and myself cannot rate her customer service any higher. Thanks Oksana !

Customer Service
Ease of Booking
Return Claim MadeNo
Trip Completed No
Booking Type Accomodation
1 comment
Hi there, Thank you for your great review and lovely feedback for Oksana - she is one of our star agents. We hope to bring you more great escapes. Kind regards, Luxury Escapes

Great support

Booked a resort stay and made mistake in booking. Through 'live chat' I was able to immediately talk to Chesser who began the process of fixing things for me. Weight off my mind to know it was still all good.

Customer Service
Trip Completed No
Booking Type Accomodation
1 comment
Hi Leesa, We want our members to have the best experiences and glad this was the case for you with Chesser's assistance. We hope you'll have a lovely holiday. Kind regards, Luxury Escapes

Phenomenal Value for Money

We have used LE for many years - locally in AUS and overseas. Fantastic value for money but do your research. Lucy and Saskia in Platinum are amazing. Easy to change.

Product Quality
Customer Service
Ease of Booking
Return Claim MadeNo
Trip Completed Yes
Booking Type Accomodation, Flights and Tour
1 comment
Hi Lyn, Thank you for sharing your experience. Both Lucy and Saskia are indeed amazing and will go beyond to help our valuable members like you. We look forward to bringing you more great deals. Kind regards, Luxury Escapes

Great pricing and easy to deal with.

I booked a trip to Saranam Resort in Bali with Ashlee Danaher and was very happy with the service she has provided. I leave for my holiday this weekend and cant wait. holiday met all of my expectations I would highly recommend it. The resort booking is all inclusive breakfast, lunch and dinner and what I have paid for is very cheap for what looks to be an amazing resort. The resort staff have also contacted me to confirm my booking and travel dates so my transfers to and from the airport would be smooth.
Thanks again Ashlee I look forward to booking more holidays through you and Luxury Escapes.

Product Quality
Ease of Booking
Return Claim MadeNo
Trip Completed No
Booking Type Accomodation
1 comment
Hi Glen, Thank you for your positive review. We can always count on Ashlee to provide the best service that we aspire for our members to receive. Sounds like you are off to a good start and we hope you'll have a fantastic escape at the Saranam Resort. Kind regards, Luxury Escapes

Excellent Service

Oksana gave me very friendly and efficient service when I booked the Berkeley River Lodge Luxury Escape today.
I did not encounter any additional fees. We are looking forward to this amazing package.

Product Quality
Customer Service
Ease of Booking
Return Claim MadeNo
Trip Completed No
Booking Type Accomodation
1 comment
Hi Liz, Thank you for your lovely comments for Oksana. We are pleased you were happy with the service provided and we hope you'll have a lovely getaway at the Berkeley River Lodge. Kind regards, Luxury Escapes

3rd time booking with Oksana and Luxury escapes.

Just booked one of the Bali trips for my extended family - 12 adults.
looks wonderful value when include lots of meals etc.Oksana is really helpful and made booking these trips easy - thanks.

Product Quality
Customer Service
Ease of Booking
Return Claim MadeNo
Trip Completed Yes
Booking Type Accomodation
1 comment
Hi Peter, We are pleased to read your review and know that Oksana was very helpful. A big family holiday is an exciting time to look forward to and hope you'll all have an amazing time in Bali. Let us know if you require any further assistance. Kind regards, Luxury Escapes

Great pricing

I booked the peppers today. I travel there 4 times a year and have never come across such a great deal. I hadn’t lovely help from a girl named Oksna.

Product Quality
Customer Service
Ease of Booking
Return Claim MadeNo
Trip Completed No
Booking Type Accomodation
1 comment
Hi Elizabeth, Thank you for your great review. We are more than happy to know you found Oksana helpful with your enquiry. We are glad you continue to enjoy the Peppers deal on more than one occasion. Kind regards, Luxury Escapes

wrong dates

Chesser, was fantastic fix my promblem i put the wrong dates in and he fix the promblem in no time thanks you very much and much apprecated looking foward to our holiday

Return Claim MadeNo
Trip Completed No
Booking Type Accomodation
1 comment
Hi Josephine, Thank you for your 5-star review. We are pleased to know that Chesser helped fixed your booking dates. We wish you an enjoyable escape when the time comes. Kind regards, Luxury Escapes

Dates issue resolved in timely manner

Gab (Gabriel) in customer service was quick with acting on my issue, and maintained email contact as my issue was being dealt with. All resolved in a very professional and timely manner. Thank you Gab for all your assistance. Now we just wait for our holiday.

Product Quality
Customer Service
Ease of Booking
Return Claim MadeNo
Trip Completed No
Booking Type Accomodation
1 comment
Hi Jan, Thank you for your lovely feedback - we will pass this on to Gab. We are happy to note your enquiry was resolved in a timely and professional manner. We hope you'll have a fantastic time on your holiday. Kind regards, Luxury Escapes

Amazing Oman

We had the most wonderful week in Oman. Our Guide Haitham, and Driver, Said, were fantastic. They took us to some extraordinary places and gave us great information and history. The hotels were outstanding. Loved the food. Whole country is exceptionally clean and very friendly and inviting. It certainly exceeded our expectations. We learnt so much and would absolutely recommend Oman and Luxury Tours.

Product Quality
Customer Service
Ease of Booking
Return Claim MadeNo
Trip Completed Yes
Booking Type Accomodation and Tour
1 comment
Hi Lyn and Mike, Thank you for sharing your pics and wonderful experience. It certainly means a lot to us knowing that the Oman tour exceeded your expectations and we are sure you took away some extraordinary info and history. We can't wait to see where you go next. Kind regards, Luxury Escapes

Luxury Escapes You rock!!

As a repeated traveller and have utilised for 17 LE bookings between my sister and I. We have visited many resorts in Bali,Thailand, Vietnam and Singapore. The concept of LE deals with valuable add ons and great accommodation make them stand out from other booking engines. Every trip has been fabulous although when booking we normally discuss with an LE team member and are guided by their recommendations.
Recently I have found my new best travel concierge. Will Berg is an enthusiastic concierge team member that ensures a great service. His product knowledge is excellent and his friendly manner certainly gets the deals over the line. His communication was precise and the best part, you come off the phone smiling!!! Keep up the good work. We continue to recommend your deals and are confident of great results. Until next time!!!

Product Quality
Customer Service
Ease of Booking
Return Claim MadeNo
Trip Completed Yes
Booking Type Accomodation
1 comment
Hi Sandi, 'You come off the phone smiling' is definitely what we want to achieve and we are very happy Will delivered with his exceptional product knowledge and service. Thank you for continuing to recommend us and we look forward to seeing you on many more escapes. Kind regards, Luxury Escapes

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Questions & Answers

I am tempted to do some overseas travel with LE but am curious as to which are their most popular destinations/deals. Many of them look tempting but it would be good to know which have been their most popular thanks Barbara
1 answer
Hi Barbara, We have always had a lot of interest in our Bali deals and find that most of our members are keen to have a Bali escape. Feel free to contact our concierge team on 1300 88 99 00 (select option 1) for any further assistance. Kind regards, Luxury Escapes

Have been given a gift for a Country Escape to Gibraltar Hotel Bowral with a booking no., how do I book my dates Lorraine
1 answer
Hi Lorraine, Feel free to contact our support team on 1300 88 99 00 for further assistance. Kind regards, Luxury Escapes

Hi. I'm trying to find reviews of your 14 day Israel/Jordan tour? Can anyone recommend this tour? Thanks.
No answers

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