Luxury Escapes previously offered $10 store credit to their customers to encourage them to write a positive or negative review. This campaign concluded early 2018. It is possible that reviews were written by customers who received such a reward.
It was great dealing with Chesser and Catherine. They both helped me with booking and also cancelling. I have done a few holidays with Luxury Escapes and they were fantastic. Will definitely recommend to all families and friends.
Fabulous Follow Up!
Robilyn went above & beyond to help me with my enquiry. We have used Luxury Escapes many times now & have never been disappointed, several family & friends have also got on board!
My wife and I have just returned from "The World's Most Luxurious India Tour" booked through Luxury Escapes.
It was outstanding. Everything promised was delivered and met expectations, and in a number of instances exceeded expectations.
We will certainly be using Luxury Escapes in the future..
Holiday in Paradise Magnetic Island
My experience with Luxury Escapes was great. I made contact with “Mary” and she was so helpful and got the dates I wanted. Looking forward to our holiday on Magnetic Island as a surprise for my husband.
Exemplary service. Amazing deals. This is the only way to book a holiday!!
I contacted Luxury Escapes after having in the past made a booking that I was very happy with. As this was a special holiday to celebrate a milestone birthday, I wanted something special and I knew LE would be able to deliver. After viewing a deal but missing out on it within a few days due to popularity, I contacted LE in the hope that they could fine me an alternative. Robilyn assisted me with my queries, contacted me via phone to ensure he understood my needs. He proceeded to present me with several alternate offers within a matter of a day or two. We worked together to find the perfect deal. Robilyn went as far as contacting several hotels directly, to find out if after securing a deal for a private villa, if there were upgrades available payable to the venue upon arrival. I was looking for a bit of WOW. He wanted to make sure I had the best and that’s exactly what I received. The very best service. The best communication. The best outcome. I have an amazing holiday to look forward to in a stunning villa with an additional upgrade that I would otherwise not have been able to secure myself. I’m incredibly impressed and very happy. Thank you LE but most of all thank you Robilyn. Your service was impeccable :) xox
The best support ever!
I had booked a holiday as a surprise for my husband and finding out that he had been ask to work away that particular weekend. I was panicking and hoping that I can change the dates. Trough the live chat available on their website, Jet the consultants had managed to change the dates for me with very minimal fuss. Even through the chat I can tell that she was very caring and reassuring that she will try her best to help me. Her action had made me a true convert of LUXURY ESCAPE. I will definitely make more and more booking through them from now on.
Luxury Escapes Are Great
We had a booking to go to Mercure Pokolbin, all was roses until we needed to change our booking. This type of thing usually does not end well.
Gabriel was very diligent and professional. It took him a few attempts, but he found us a change of times.
I am very impressed with the flexibility and "I can help" attitude of Gabriel and Luxury Escapes. This has only happened to us, that we needed to change a booking, once before and the answer from another company was "tough luck" end of story.
There is a lot to be said for someone who helps you when they really don't have to.
***** excellent customer service
Dominic at the customer service desk was a real gem yesterday - all the qualities of professional client care & product knowledge were demonstrated! Friendly & most helpful every step of the way! Bravo Dominic!
Extraordinary service and value
On a holiday of India and Singapore . One day before continuing to India we required an urgent flight home. LE organized it. Then advocated for a reinstatement of India leg!
A superb short stay at the Riversleigh in Bairnsdale
We loved the Riversleigh - a charming heritage building with loads of character. the staff were friendly and very accommodating, particularly our charming breakfast hostess.
The room was comfortable with a good stock of items in the mini bar (which was totally unexpected). The Loft restaurant next door provided a lovely meal (although a little pricey) on our second night. Thoroughly recommended.
very bad customer service
The company is great when you make a booking. From the moment you made the booking and the cancellation period it seemed that it is a very different company which s very difficult to get hold of and the service is slow and unfriendly.
We will go again, if another deal comes up
Jw marriot khao lak resort, was awesome, a group of 8, went together & had the best time, awesome food, 3 meals a day, 3klm long pool thru the resort, staff put the four couples in a row together on the pool edge, great staff, one of the best relaxing holidays we have had --- dave
Don’t do it
We are in Ireland. Bought a Luxury escapes holiday.
We are now in a hotel where we are supposed to get information regarding our tour
The hotel knows nothing. GREAT
Rang Luxury escape they can’t really help
Until the morning.
We are supposed to be meeting our group then going to a restaurant.
No one knows anything
After ringing the restaurant we seem to have a personal booking there this evening but seems we have to find our own way there.
No information regarding booking time or where we meet a supposedly guide
Upset not sure where this holiday will
Absolutely no information
Great customer service!
Kathrine C promptly aided us with booking information, any questions regarding the hotel and changes we made prior to the trip. I would definitely recommend luxury escapes to future travellers!
Wonderful escape to 1770
We bought a deal to the town of 1770 with Luxuryescapes.
It was a 3 day trip to the Lagoons 1770 with our family which were here to visit us.
We had some minor issues with the hotel which we wished would not have happen but all this is by no means any fault of Luxuryescapes.
The hotel overall was 5 star with an amazing pool landscape and we got exactly what the deal offered.
I think the main thing to notice is to have fair expectations to were you are traveling to. We have previously stayed in some of the best and iconic hotels in the world like the Archipelagos in Mykonos, the Marina Bay Sands or the Burj Al Arab and comparing the all inclusive breakfast from them twith the one of Lagoon 1770 would not be fair even it is a 5 star hotel. It was a breakfast and it was free. By no means a luxurious breakfast but it was good.
We used the spa voucher and the treatment was amazing. Just be aware with all of these vouchers you will always have to pay on top as it is not advertised as a free massage. Again, exactly what was offered.
I highly recommend Luxuryescapes and will book more holidays with them. Just read the fine print, check the dates or call them.
Rescued my long waited holiday
Katherine C was tremendous to deal with when I had to cancel my winter escape holiday due to unexpected surgery. With minimal fuss she contacted the hotel and very efficiently we had new dates post surgery set for Thailand! Thanks so much Katherine. It’s why I always hook with Luxury Escapes!
Great customer service by Wendy
I could not thank Wendy enough for helping us to change our booking date. We went through many options back and forth with the resort, and she has been very patience and prompt with her reply.
Pregnant babymoon goer
Tiny rooms not luxury
We stayed at the Sydney Sofitel Wentworth over the weekend for a babymoon. It is meant to be a 5 star hotel yet it doesn't have a pool, the gym closes at 5pm, no spa facilities and they seemed to be short staffed at concierge as were not enough porters to help us with our luggage so we had to wait (there was only one other car parked mind you!). The Classic room we were given was TINY. The bathroom was so small that you couldn't even put your toiletry bags down on the sink area. As I am heavily pregnant we asked if we could upgrade to a bigger room and had to pay another $40 a night on top of what we had already paid (as well as parking for $60 a night!). It was disappointing that at 36 weeks pregnant they wouldn't give us a free upgrade to a room that wasn't being used. The porter insisted that I stay in the new room whilst my partner packed the first room by himself and then he left our portable speaker behind. I kept ringing reception to ask if we could get it back but they said that they would not ask the people who were now in the first room and would not check the room until we had checked out. Needless to say, we didn't get our portable speaker back. Very disappointing. The only good thing was the buffet breakfast. I don't usually whinge but I have no idea why this hotel with tiny rooms and no facilities is considered 5 star.
Hot air balloon trip in Cappadocia not booked!
Presently in Turkey, 8 days before Cappadocia the tour company tells us they cannot book hot air balloonflights, so we should try and book them ourselves! - research now tells me it needed to be booked up to 3 months in advance. We booked this tour in Dec 2018 and now in May our bucket list dream has been crushed by an incompetent tour company called Neon. However Luxury Escapes must take the blame for this as we booked and paid them and the balloon flight is listed on the itinerary. Other tours we have taken with othe companies have contacted us and we have made a booking many months in advance, we could have booked it ourselves if we had been informed 3 months ago not 8 days prior.
More than annoyed and upset. Have emailed Luxury Escapes twice but no reply.
They dropped the ball on this one, there will be more enquiries to follow when we get back to Australia. Extremely disappointed as is our whole tour group. Concerned that others who booked this tour will suffer the same disappointment.
Appalling service to a pregnant woman
Have been trying to cancel a trip to Sri Lanka and requesting a credit with luxury escapes. I have an email where one of your staff confirm due to to travel warning from Australia that others have received refunds. On top of this my sister is pregnant and cannot travel to Sri Lanka however your representatives feedback is "it only lasts 9 months so you can go next year". Who on earth are you to dictate that my sister must travel with her infant child to a country which has just seen 250 poor people killed from terror?? Absolutely shameful that Luxury Escapes are not willing to offer a credit for these extenuating services but are to other families?? Forcing us to date change once to a date we have no idea if we can even go so we will lose it anyway. Could have easily been resolved as you have so many others but your company have no interest. Appalling!
- ‹ Prev
- Next ›