Luxury Escapes

Kat one of the Luxury team spent 2hrs with me sorting out a holiday starting in 3 weeks including flights and three resorts. She did an amazing job, highly recommended.

For personal health reasons I had to cancel a family holiday to Nepal. On contacting Luxury Escapes, Max a member of their Support Team politely outlined that the Luxury Escapes policy was not to accept cancellations - refunds, but Max also stated that they would contact the Tour Operator to explain the special circumstances in this matter. Two days later, Max contacted me again to confirm that the Tour Operator had agreed to the cancellation - refund credit. I have been using the Luxury Escape services for over five years and Max's voluntary action in "going the extra mile" just indicates the Company's high quality service and support to its Clients.

I usually book through Luxury Escapes but this time needed more help & guidance with a family group booking. And Fretzie from LE was superb in level of service and knowledge.

Superlative help from Wendy!
I have been dealing with Wendy for a little while sorting out a difficult and unforeseen issue for me. We booked a holiday in mid-year but have had to re-book it as well as the flights and pay a slight upgrade/change fee. Throughout all of this Wendy was fantastic and I really appreciated her help in resolving the matter. Wendy has been fantastic to deal with, very friendly and helpful. This issue luckily was able to be fully resolved and we are now back on track. This is/will be our second LE holiday, the first to Vietnam was absolutely fantastic so we are really looking forward to finally being able to take our holiday.

Booked 10 days in Phuket and couldn't have ask for better service.....thank you Erin. No hidden surprises or fees and all done in a matter of minutes. Will be back.
Cheers

I've never received such great service. Keep up the good work Luxury Escapes. I spoke with Mikeala who assisted in an efficient and professional manor. She put me at ease in what could have been a very stressful situation. Fantastic work.

We would like to thank Max for the excellent customer service he provided for us. When we contacted him he responded very promptly and provided a satisfactory solution.

Thank you Max

I am appreciated to get help rendered from Mr Max who had provided my enquiry about Apurva kempinski resort precisely. His service will feel better comfortable to customer needed. Keep it up Mr Max.
Last but not least, I booked this resort before my enquiry posted out .

Im writing to say that I had the BEST CUSTOMER SERVICE provided from your staff Joshua. He did all his best to help me booking my dream birthday escape and that was the reason I end up made my booking with Luxury Escapes.

I already told all my family and friends about my great experience and advised then to look first on Luxury Escapes website when they plan a holiday.

Im looking forward to go on dream birthday holiday!!

We have tried to book our family holiday to Dubai, Erin has helped us to choose the most economic plan airline without compromising the comfort. Erin also showed her expertise in managing trips for customers giving all information customers would like to know from staying hotel, arranging airline tickets to managing travel insurance etc. Excellent work, thank you Erin!

Booked a deal at Berkley River Lodge including flights. Erin is outstanding - so helpful, knowledgeable and efficient. She phoned back when promised, confirmed and responded to my emails. We have done a number of holidays with Luxury Escapes, both online and via your sales team. Excellent service - keep it up.
Peter W

Erin made it easy to decide on the Berkeley River resort holiday. Her attention to detail, courtesy, and product knowledge left no questions in our minds. Thanks Erin, for your great service! Ruth B.

Max went over and above in providing great customer support when we needed help to change dates for the second time within a week of our booking. He quickly adjusted the dates for us again and we are glad that we chose Luxury Escapes to book our Holidays!

Tried booking on line with a few difficulties processing my order. These were promptly fixed by Nick who also listened and documented further requests, passing these on to Erin for follow up. Erin was in contact the next day and was able to help me with my requests quickly and effectively. Both Nick and Erin were friendly and nothing was too much trouble. Great customer service.

Booked over the phone all went well it was easy and the operator was great price was the same also offered options like travel insurance and flights which was good

I had difficulties trying to book a date for my trip and Max was extremely helpful and communications were great. Very responsive to all my emails. He really tried his best to help me out. Outstanding customer service. I have bought a few packages from Luxury Escapes and their deals have always been good. Whenever there's a problem the customer service team is always very helpful. Great company overall.

The booking process via a phone call to Erin at Lux Escapes for a booking in January was seamless.....simple, quick and friendly, all done in a few minutes....top marks Erin.

Could not fault tour of Egypt. Our tour guide was exceptional. Accommodation perfect. Itinerary was amazing.
We never had a concern all we had to do was enjoy trip which we certainly did.