Thank you Loz SO much! You have seriously gone over, above and beyond to help us with 3 Club room bookings at the Hilton Gold Coast. I cannot express enough gratitude for your friendly, helpful and positive approach today in assisting us with this booking which did not look possible when trying to do so online before speaking with you. Whoever is in charge of the recruiting of the LE team certainly select those who have a 'CAN DO' approach. Thank you sincerely Loz again for everything!

Due to Covid last year, we were unable to stay in Khao Lak, so with our credit we rebooked a holiday on the Gold Coast . Apparently when we booked there was an error in our accommodation & Wendy was very helpful to amend the situation without any further costs. We appreciated all the effort that Wendy has taken to make our holiday more enjoyable. We have booked with Luxury Escapes on many occassions & have found that they look after clientele, not like other travel companies. Thank you again, Happy Travellers Marcia & Michael Casey

After Jetstar cancelled our flights twice luxury escapes managed to get our accomodation moved to the new dates. Very nice lady very helpful. No additional costs and the process made easy by luxury escapes.

We had to reschedule our trip due to Covid lockdown in Auckland and was lucky enough to speak with Max. He was the most helpful and understanding travel person I’ve ever dealt with. He didn’t hesitate in helping us secure new dates and made what could’ve been a frustrating process so easy. In future I will only book holidays through Luxury Escapes simply for the amazing customer service!!

Max my thanks for your assistance. With all the potential travel restrictions I could not afford to book and pay for air fares for my pre paid luxury escape holiday to Queensland. As it was nearing the final date, on my behalf, you have asked the resort to waiver any cancellation fee and I now have a credit to apply to a future holiday. In these uncertain travel times it is most appreciated that I can look forward to a holiday some time in the future, hopefully in Queensland as I have long wished to visit that very interesting State. So whil...

I have had the pleasure of enjoying holidays booked with Luxury Escapes over several years.
Our last booking was on the day WA went into lockdown. I was delighted when my phone call was answered very quickly, especially being a Sunday.
Emma was able to organise a credit to be used in the next 18 months.

Arrived at the Resort on incorrect date which (my mistake).
Phoned Luxury Escapes with urgent request within 7 days of initial booking.
It was attended to immediately, the staff member was finishing work in 5 minutes but acted on my request and said she wouldn’t be able to phone back re the confirmation but would pass it on to her colleague. This was all completed within 20 minutes. Very impressive professional service. Thank you. Pam

From the very start, friendly and helpful service. Felt the immediate faith in Luxury Excapesonest company. During the Covid pandemic, all at LE and third parties, have been so accommodating!

I spoke with Kat who was very pleasant and helpful to deal with. Kat quickly provided a credit for a booking we could not use due to COVID, for which we wanted to use immediately to book another Luxury Escape offer, and offered assistance on how to use the credit for our next booking and even offered to make the booking for us if we wished or help if we needed it. A tricky travel time for all and we appreciate being able to get a credit and use this for another booking, thank you.

I had made a booking last year during VIC 2.0 COVID lockdown and thought now was the right time to redeem it, but unfortunately the hotel was only offering Tues/Wed bookings (not helpful)
Amazing service was provided by Mikaela, helping me solve the issue and was able to issue me with a credit to use the money I paid on another escape hopefully soon!
Thanks Mikaela for your help!

In September 2019 I purchased two ultra lux packages for Trisara and Vana Bell in Thailand for travel in 2020 at almost $10,000.

Due to Covid we were unable to travel. I have asked for almost a year for a refund as we specifically paid for these hotels and we are unable to utilise the service I have paid for.

In addition, my partner lost their was made redundant and we are experiencing financial hardship.

Both hotels confirmed to me that were willing to refund LE without any cancellation cost to them.

Despite their own cancellation policy a...

Needed to amend booking and Emma was great, giving amazing service to achieve my amendment to booking. Thanks Emma, hoping things go smoothly now with our booking. Again thanks Luxury Escapes.

Received 18 months credit which is awesome!
Loz was great to deal with! No stress!
Amazing service, polite and prompt email.
Thank you for your help.
I can’t wait for planning next trip with luxury escapes!

Credit received for cancelled OS package, thank you for your assistance Cassie. Hopefully package availability will improve over the next few months for substitute holiday a little closer to home.

Abby was an absolute pleasure to deal with.. her service and assistance was really amazing!! Customer focused, not centered on simply taking money from customers. We will be back!! Thank you!

Thank you Emma, your helpful approach is much appreciated.

Booked and paid for a 3 day stay in a suite at a Hunter Valley resort, and our friends did the same.

We could not see how to link the two bookings so they could be on the same dates and be close to each other.

I called Luxury Escapes Support and spoke to Emma who could not have been more helpful.

She emailed our friends to check that they also wanted the bookings linked and once they confirmed requested the resort to locate us in suites as close together as possible.

Had urgent change of booking required. Was told that a reply would come in 24 hours. I got no reply by either phone or to my emails. Rang customer service and opted for call back. Never received call back. Called again and stayed on line for nearly two hours (only 7 in queue) then got cut off as I was first in line. Called back and was again 7 in line - gave up. Emailed again - no reply. Lost booking, lost money. Never again.

Thanks Max for returning my call in a busy lockdown again time & explaining the book again on my package when dates known .
It’s my first time with Luxury Escapes & a quick fix gives confidence for future bookings .

Luxury Escapes are extremely good value and excellent to deal with if a problem with your booking arises
Max dealt with a problem I had regarding a change of dates for my booking that I was unable to adjust myself
He was very helpful and handled my re booking very quickly
Will definitely use Luxury Escapes again

Many Thanks

Needed to cancel some bookings within the seven day limit. Couldn’t get them on the phone but eventually received a call from Max. Couldn’t have been more helpful. Great service.