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Luxury Escapes

Luxury Escapes

4.2 from 3,230 reviews · View Statistics
Listing monitored by Luxury Escapes

Reviews

  • Value for Money
    4.7 (248)
  • Transparency
    4.0 (1,886)
  • Customer Service
    4.2 (2,209)
  • Trip Completed Yes (264) · No (1,989)
  • Ease of Booking
    4.6 (2,090)
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K K.
K K.Greater Melbourne (Inner), VIC

A*****

published

My favourite Travel Agency
Many years of only positive experience.
Great website design very easy to use, also quick and easy phone/email response - if needed.
Good interaction with booked hotels.
Hopefully tough Covid-19 times won't impact on any above

Transparency
Customer Service
Luxury Escapes
Luxury E.Luxury Escapes

Thank you so much for the wonderful review. We are certainly doing our best to ensure our members get the best support, service, and Escapes - COVID-19 won't stop us.

CJJ
CJJSydney, NSW

helpful and friendly

published

Elias was very helpful in assisting with my cancellation because of Sydney lockdown. Minimal wait time on phone and by middle for the day he had emailed me with the resolution. Great customer service .
It was pleasant experience - and one of the best responses I have had in recent months with numerous changes to travel plans elsewhere.

Value for Money
Transparency
Luxury Escapes
Luxury E.Luxury Escapes

Hi CJJ, thank you so much for sharing your 5-star review. We are pleased to hear that Elias provided great service and your experience was pleasant overall.

Great customer support!

published

I contacted Clare today to cancel my booking in Melbourne, due to COVID restrictions. The package expires at the end of next month and Clare was able to quickly advise of cancellation and full credit - thank you Clare!

Value for Money
Transparency
Luxury Escapes
Luxury E.Luxury Escapes

Hi Lynne, thank you for your 5-star review. Wonderful to hear Clare provided great service and you are happy with the outcome.

Thanks Clare!

published

What great customer service!! Clare listened to my problem and was able to offer suitable options to resolve the issue. So difficult trying to reschedule bookings due to the latest COVID outbreak - Clare was able provide a perfect outcome. Very grateful for all your help - thank you!!

Value for Money
Transparency
Luxury Escapes
Luxury E.Luxury Escapes

Hi JusW, thank you so much for this wonderful review. It makes us happy knowing that Clare helped to make your experience a great one.

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Julie
JulieSydney, NSW

29th July 2021

published

Great customer service from Elias, who was very helpful in deferring my booking and my daughter's booking to a future date due to Covid lockdown. The issue was resolved promptly as well. Thank you Elias.

Ease of Booking
Incentivised Review No
Luxury Escapes
Luxury E.Luxury Escapes

Hi Julie, thank you for your 5-star review. We are glad to hear that Elias was very helpful and resolved your concerns promptly.

Therese
ThereseSouth East Queensland, QLD

A+ for Customer Service

published

Unfortunately had to cancel our booking. Elias was most helpful & efficient. It was no problem to arrange a credit and it was organised promptly. Thank you again. A great company to deal with!

Value for Money
Transparency
Luxury Escapes
Luxury E.Luxury Escapes

Hi Therese, thank you for your 5-star review. We are glad to know your experience with Elias was a pleasant one and we look forward to seeing where your next escape takes you.

Great customer service

published

We booked a two day stay in the Blue Mts for early August that had to be abandoned due to the COVID lockdown. Raph provided great service in providing information and arranging a transfer of the stay until later in the year. He also updated our insurance cover. All at no charge.

Value for Money
Transparency
Luxury Escapes
Luxury E.Luxury Escapes

Hi John and Moira, thank you for your 5-star review. We are happy you received great service from Raph - he'll be so pleased to hear.

Great Friendly Service

published

Great Service from Lychota from Luxury Escapes Support Team. I'm sure everyone is extremely stressed at busy during this time, so it was great to have a quick and easy phone call that resolved my inquiry. Outstanding customer service and friendly!

Ease of Booking
Incentivised Review No
Luxury Escapes
Luxury E.Luxury Escapes

Hi Ben, thank you for your 5-star review. It's so nice to hear you received friendly and outstanding service from Lychota.

Satisfied and grateful customer

published

Jess was helpful, knowledgable and efficient dealing with our booking. Very grateful for the solution she suggested and her prompt work sorting this out. Satisfied and grateful customer - sure to use LE again!

Value for Money
Transparency
Luxury Escapes
Luxury E.Luxury Escapes

Hi SandG, thank you for your 5-star review. We are glad to hear you found Jess helpful with your concerns and satisfied with the outcome. We look forward to being of service to you again.

Outstanding customer service

published

Fretzie‘s customer service was outstanding, she listened to my problem and came up with options to resolve. Then took the the time resolve to a perfect outcome. So grateful - thanks!

Value for Money
Transparency
Luxury Escapes
Luxury E.Luxury Escapes

Hi Nicala, thank you for your 5-star review. We are pleased to know you are happy with the outcome & service provided by Fretzie - she is outstanding.

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Fantastic customer service with great outcome

published

Raph gave us great service with quick no-trouble replies to adjust our booking in Fremantle, attention to our changes and outcome certainly exceeded our expectations. Will definitely tell everyone how great the LE experience is and will use again.

Value for Money
Transparency
Luxury Escapes
Luxury E.Luxury Escapes

Hi Susan, thank you for sharing your positive experience. We are pleased to note you received fantastic customer service from Raph.

Susan
SusanSydney, NSW
  • 2 reviews

Great Customer Service

published

Great service from Lychota from Luxury Escapes Support Team. Promptly answered my email, concerning my August 2021 booking and was able to secure another date in February 2022. Very challenging times for everyone , trying to reschedule bookings that have been affected by border closures in light of latest outbreak in NSW. Thank you Luxury Escapes Support Team. Regards Susan Smith.

Ease of Booking
Incentivised Review No
Trip Completed No
Luxury Escapes
Luxury E.Luxury Escapes

Hi Susan, thank you for your 5-star review. We are very glad to hear you are happy with the service provided by Lychota - we'll pass on your lovely feedback.

Renae Catalano
Renae Catalano North Queensland, QLD

Excellent customer service

published

Unfortunately due to COVID we had to cancel or travel plans again
What incredible empathy and support we received from Lychota
Outstanding customer service
We were blown away
Renae and Angelo

Value for Money
Transparency
Luxury Escapes
Luxury E.Luxury Escapes

Hi Renae, thank you for this wonderful review and we are very glad to note you found the service provided by Lychota was outstanding.

Our pleasure

customer service

published

Kat was very helpful in arranging a refund after a covid related cancellation. In particular, i commend her written communication even though she only seemed to be initially authorised to offer vouchers which were not in keeping with the T+Cs on the website.

Incentivised Review No
Luxury Escapes
Luxury E.Luxury Escapes

Hi PreetiR, thank you for your 5-star review. We are pleased to hear that Kat was very helpful and arranged a favourable outcome for you.

Excellent and prompt action from Luxury Escapes

published

Our telephone call to cancel our trip due to Covert was answered promptly and efficiently.
Our consultant Raph was extremely knowledgeable and was able to cancel our booking and achieve a full credit refund within 30 minutes of our contacting Luxury Escapes! We have had a number of holidays with Luxury Escapes and have always found them to be extremely helpful and prompt in dealing with any required changes.

Value for Money
Customer Service
Luxury Escapes
Luxury E.Luxury Escapes

Hi Liz, thank you for taking the time to share this great review. We are pleased to know that Raph was exceptional and provided a favorable outcome. We look forward to seeing where your next adventure takes you.

Aaron
AaronPerth, WA

Excellent customer service

published

We were offered wonderful customer service with an excellent result for us and our family due to a cancellation arising from the current COVID emergency. We can now rebook how holiday to best suit our needs.

Value for Money
Transparency
Luxury Escapes
Luxury E.Luxury Escapes

Hi Aaron, thank you for your 5-star review. Happy to note you received great customer service. We hope you'll get to enjoy your escape soon.

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Read more reviews - page 2

Questions & Answers

Brent Carston McNabb
Brent Carston McNabbasked

Hi Given the current boarder closures are changes to dates allowed. My booking reference is 9FX3QE. At this stage this is only a question and should the situation not improve would appreciate what happens in these types of events.

5 answers
Luxury Escapes
Luxury E.Luxury Escapes

Hi Brent, you can change your travel dates or put your booking on hold due to border closures. To assist with these changes please contact our support team via support@luxuryescapes.com. Kind regards, Luxury Escapes

Thank you for your quick reply and is there a cut off time to do this.

Luxury Escapes
Luxury E.Luxury Escapes

Hi Brent, changes can be made 21 days before your original check-in date.

S.E.
S.E.asked

ID #02193107 - Hi Luxury Escape, we are like many others by the looks of it waiting for a reply from you in regards to our trip to Uluru on the 11th of August. Our Jetstar flight has been canceled and due to Covid lockdowns between states we don’t have the option of driving to the NT from NSW either. For this reason we have to postpone our trip to Uluru, we have been looking forward to it since last year and thought we had picked dates so far in the future that Covid would be under control. It is a bit harsh to say that we were outside the 21 day window by a day, when Covid restrictions and flights change nearly daily atm. We need a reply ASAP

1 answer
Luxury Escapes
Luxury E.Luxury Escapes

Hi there, we have passed on your details to our support team and someone will touch base once there is an update. Kind regards, Luxury Escapes

Colby P
Colby Pasked

Hi Luxury Escapes Team.

I have spent a very anxious past few nights trying to sort out some form of conclusion to my current accomodation situation. For my trip to Melbourne, planned for the 29th of July to the 2nd of August, I booked accomodation through Luxury Escapes at the Next hotel. When my flights got canceled last Friday due to Victoria’s covid situation, I called Luxury escapes with the expectation of a credit, but at the very minimium expecting to be able to change the date of the trip under the Force Majuere clause.

I was denied any resolution and was told to wait until today (Monday), 3 days off from when the trip was booked, to send in an email (which has not been responded too). I would love some assistance (BN L0JZ6V) and to come to a resolution on the current issue to put my mind at ease. Thank you.

1 answer
Luxury Escapes
Luxury E.Luxury Escapes

Hi Colby, thanks for getting in touch. We will follow up and touch base via your email case: 02154388.

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Details

CategoryDaily Deals / Group Buying Sites and Booking Services
Deal TypesTravel
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