Luxury Escapes

Luxury Escapes

4.4

5,751 reviews · Statistics

PositivevsNegative
86% · 4,951721 · 13%
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Trip Completed Yes (440) · No (3,975)
Value for Money
4.6 (1,849)
Transparency
4.3 (3,650)
Customer Service
4.5 (4,319)
Ease of Booking
4.7 (4,042)
Professional, knowledgeable customer service
Quick to respond to queries
Helpful when issues arise

Reviews

5,751 reviews
T-L M
T-L M

Excellent Customer Service

During these uncertain times and travel been limited, I can only imagine how incredibly busy the team at Luxury Escapes are. I have had to make several enquiries regarding different escape packages I have and I have always had great communication via emails in response. While it may take a while to get a response back, this is to be expected given the sheer volume of calls and emails they must be receiving. Keep up the awesome effort team. It is appreciated.

  • Trip Completed: No
Review your last purchase on ProductReview.com.au
Value for Money
Transparency
Customer Service
Ease of Booking
Luxury Escapes
Luxury Escapes · 

What a lovely review to read – thank you so much for sharing with us. We look forward to seeing the escapes you go on in the future

Jyakin
Jyakin

Love Luxury Escapes

Value for Money
Transparency
Customer Service
Ease of Booking
Thu D.
Thu D. Metropolitan Adelaide, SA

Swift action

Stephen
Stephen

Great Value Luxury Escapes Break

tavmaa
tavmaa Greater Melbourne (Outer), VIC

Satisfied customer! Well done Tammie and Jessica

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Park orchard
Park orchard Greater Melbourne (Inner), VIC · 2 posts

Excellent customer service

Value for Money
Transparency
Customer Service
Ease of Booking
Renee O.
Renee O. Sydney, NSW · 2 posts

Fantastic service

Marie Markland
Marie Markland Illawarra, NSW · 3 posts

Need to look at legalities

Value for Money
Transparency
Customer Service
Ease of Booking
Luxury Escapes
Luxury Escapes · 
Marie Markland
Marie Markland · 

LE-R26437

Luxury Escapes
Luxury Escapes · 

Thank you Marie, we can see that the agent you have spoken with has sent this to our Tours team and they will follow up with you asap

Shelley A.
Shelley A. · 2 posts

Online Customer Service

bowler476
bowler476 South East Queensland, QLD · 2 posts

Fantastic Service

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Terrie Cupitt
Terrie Cupitt

Great customer service Julien

Diana
Diana

Was very helpful

Gary Butterfield
Gary Butterfield South East Queensland, QLD

Lisa B assistance with change to Travel Insurance policy dates.

I needed to adjust the dates of my Travel Insurance and called the Support Team / help desk.
Lisa B was knowledgeable and very personable in her communication style and was able to adjust the policy to meet my new itinerary.
Additionally, I had a query in relation to the airport transfer on arrival in Mumbai to the Oberoi hotel and the need to have confirmation that arrangements were in place. Lisa explained the transfer process and offered to follow up with the Oberoi hotel to confirm the transfer.
Lisa has an engaging personality and a pleasant manner when providing support to customers.
Gary Butterfield

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SUZAN
SUZAN South East Queensland, QLD

Another successful dealing with Luxury Escapes

Jane
Jane

Trip to Bali thankyou Wendy for booking our holiday

Simon Blake
Simon Blake Canberra Central 2602, ACT

Very helpful at a difficult time

Questions & Answers

Connie19
Connie19 · 

Hi Luxury Escapes
We have made a booking for the Tarras beach resort in Malaysia and now need to cancel it. It is within 7 days, and therefore refunds to point of purchase is permitted. The booking is for January 2024. I've gone to Manage Booking who told us to call a number. We have contacted you through phone, although never got a call back, and have emailed your support line, and didn't receive a response either. We would like this to be resolved as soon as possible. We have used LE before, and I'm disappointed being given the run around. Can you follow this through for me as I need to cancel within the 7 day window.
Thanks

Luxury Escapes
Luxury Escapes · 

Hi Connie,
Thank you for reaching out to us regarding your booking at Tarras Beach Resort in Malaysia. We apologize for any inconvenience you have experienced in trying to cancel your reservation. Rest assured we factor in the wait time for 7 day cancellations taking this from first point of contact. If you could provide your booking number or case reference number from your email we can ensure our support team are on top of this.
Kind Regards.
LE

Connie19
Connie19 · 

Hi there please find below
Booking ID: 9139614379228
Regards Norbert

Connie19
Connie19 · 

Hi there need to request phone call from you now as I’m just not getting any resolution with my problem

Luxury Escapes
Luxury Escapes · 

Hi Norbert, we will let the agent know that has been assisting with your case

Connie19
Connie19 · 

Hi there just let you know that this is still not resolved and the agent has not responded to my last email

Guest
Eve
Eve · 

Hi I would like to read some reviews of Spain, Portugal, Morocco 22, day tours please.

Luxury Escapes
Luxury Escapes · 

Hi Eve, thank you for reaching out. Unfortunately, we do not have any reviews to share on this particular tour from Product Review. We suggest contacting our Tours Concierge on 1300 88 99 00

Guest
Janne B.
Janne B. · 

How can I change my email address in the app

Luxury Escapes
Luxury Escapes · 

Hi Janne, apologies for the delayed response.
To have your email address changed this needs to be actioned via our support team - 1300 88 99 00 (option 2) or support@luxuryescapes.com

Guest

Get an answer from our members and Luxury Escapes representatives

Details

About Luxury Escapes

Luxury Escapes is a booking service that lets you book hotels and resorts, tours, flights, experiences, and travel insurance. The company started in Melbourne in 2013, but has grown to have major offices in Australia, New Zealand, India, the US, and the UK.

They have 24/7 customer service, a best price guarantee, and features like local travel guides and exclusive offers when you book.

Points of praise:

  • Most reviewers found that Luxury Escapes’ customer service was second to none, with reviewers saying that representatives were professional and knowledgeable.
  • They also said that their communication was efficient and their queries were responded to quickly.
  • According to reviews, the overall process was smooth, with reviewers saying that staff were helpful and resolved any issues that arose.

2023 ProductReview.com.au Awards logo

Luxury Escapes has won a 2023 ProductReview.com.au Award in the Booking Services category! Reviewers praised its great customer service and how easy it was to book.

CategoryDaily Deals / Group Buying Sites and Booking Services
Deal TypesActivities, Food & Drink and Travel
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Contact info for Luxury Escapes

Extra Information

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