Luxury Escapes

I had to make an amendment to my booking. Jamie dealt with this issue immediately and very polite and helpful.

I had a booking that I needed to change and anticipated I would have to forego the trip as I had to change the dates twice during Covid. Kylie P was wonderful, outlining some options which I hadn’t anticipated. She was so helpful and a delight to deal with. A great resource and huge asset to Luxury Escapes.

Had a great stay at Crown Metropol Perth. Kylie P was absolutely brilliant to talk to and followed through our request in a timely manner with great success. I would certainly recommend Luxury Escapes for great choices and exceptional value for money. Thanks Kylie you were wonderful!

This is my email sent to Luxury Escape this morning, with a auto reply due to high demand will get back to us;

Good Morning Luxury Escapes,

I received your email to rate our stay at Sanctoo Suites and Villa's and when I click on the link the page simply disappears.

I honestly don't know how to start this email to you, other than to say I'm so disappointed, disgusted, guttered and annoyed. I saved for 2 years to afford to surprise my husband with a trip to Ubud for his 50th birthday to Riverside Pool Villa and unfortunately this trip is memo...

I dealt with a young lady called Jaime L can’t speak highly enough of her, she was friendly, polite, and very understanding of our issue. We have been with luxury escapes for a long time, always received the best customer service.

Luxury Escapes and Kylie P, you have done it again. I needed information about our holiday and straight away it was provided, you make putting our holiday together so so easy . thank you

I would like to thank Kylie P. at Luxury Escapes Customer Support who offered excellent customer service which was professional and very helpful. My issue was resolved quickly in a courteous and friendly manner.
Thanks Kylie!

I would like to pass on my thanks to Danielle K. Danielle was absolutely fantastic, she was very knowledgeable and extremely patient. She was calm, attentive and confident. She did everything she could to remove the stress of organising our trip. I will be asking to speak to Danielle in future because of my experience, remarkable customer service and an absolute pleasure to deal with! Thank you Danielle!

Kristine was fabulous in making sure both my problems were resolved quickly. She was happy to answer any questions and do everything it took to solve my problems. Amazing customer service!

I enquired about a credit that had expired . I was under the assumption that I had a few more months to apply it . After sending a message to one of your staff Vynka, she has kindly extended my credit . Many companies rely on these credits not being applied and I was so appreciative that she considered and extended my credit . With all the losses travel companies have endured over the last two years I was very surprised to get such a positive response to my enquiry! Excellent customer service , Thankyou

I booked a gold coast escape online which was easy and straightforward but had changed my name by marriage following the booking. I called and spoke with Jamie L who was extremely efficient and friendly and she was able to amend my name on the booking to avoid any hassles when we checked in. This is my first Luxury Escapes trip and experience and im happy to say I am very impressed.

We had to reschedule our holiday at the last minute and the customer support that I received was fantastic. Very helpful and constantly kept me updated. I could not fault them. Thank you!

Couldn’t fault the service and attention from Jamie at Luxury Escapes. She was helpful, polite and extremely proficient .
Would definitely book with Luxury Escapes again.

I would highly recommend Luxury Escapes because of their great customer service. I wanted to change the date of my hotel booking, and Josephine acted on my request promptly. Although I was not able to get my preferred dates because the hotel was fully booked, I was able to make the necessary arrangements in time.

Amazing service. Celeste was so helpful and attentive while booking our company trip. She was very patient, and went above and beyond to make sure our trip was successfully booked. I would recommend Luxury Escapes for great packages and easy-to-access customer service.