8,476 reviews
AI reviews summary
Pros
Verdict
Overall sentiment towards Luxury Escapes is largely positive, with customers frequently praising the attentive support and expertise of the customer service and sales teams when arranging holidays. While a subset of reviews highlights frustrations regarding flexibility around cancellations during unforeseen disruptions and occasional discrepancies with package advertising, the majority of users report a smooth and satisfactory booking experience.
Amazing Bali offer with great inclusions! – We booked 3 rooms, an all-inclusive package at the Sofitel Bali Nusa Dua Beach Resort. The resort and inclusions were nothing short of outstanding! The resort was top-notch and comfortable, the service was amazing, the food was superb, fresh, and well-presented. I would highly recommend this resort to anyone wanting an above-average Bali… Read more · 1
experience in a great location!!
The service from Luxury Escapes was great. Initially, there was a minor hiccup, but this was resolved very efficiently by Jennifer C and Riley L. We were thankful for their involvement and the professionalism of LE. It made the stay even more enjoyable!! Thank you!
This is our third escape with Luxury Escapes. Their packages are great and I would recommend them to anybody.
Fantastic assistance from Fraser. We were in the Sydney tunnel when a fire broke out when we were heading to the airport. Likely to have missed our flight to Hayman island. He was there to help with our Qantas flights and checked in with us 3 times on our progress. Couldn’t have asked for better!!! Show details · 1
We recently booked a special Maldives holiday through Luxury Escapes to celebrate my 60th birthday. While I would happily give SO/ Maldives five stars, unfortunately our experience with Luxury Escapes was disappointing. Our first issue was how the package was coordinated. Luxury Escapes booked us on an overnight flight arriving in the Maldives at… Read more
approximately 5am, yet our villa was not guaranteed until the normal 3pm check-in. After a long red-eye flight with virtually no sleep, we were exhausted and spent hours trying to rest on daybeds beside the pool while waiting for our villa.
Our prepaid drinks package also didn’t commence until 10am and our food package until 12 noon, meaning anything we wanted before then had to be purchased separately in US dollars.
I believe when flights form part of a premium package, accommodation and prepaid inclusions should be coordinated with arrival and departure times. Starting a luxury holiday with potentially a 10-hour wait for your room is hardly a luxury experience.
Our second disappointment was the unlimited free-flow drinks package. We only discovered after arriving that the minibar was excluded and drinks from the bars/restaurants could not be taken back to our villa.
We had specifically chosen a beautiful villa with a private pool and ocean views because we wanted privacy and relaxation. We weren’t looking to sit at a public bar drinking all day; we simply wanted to return after dinner and enjoy a bottle of sparkling wine and a few beers beside our own pool. Instead, this required purchasing drinks separately at very high US-dollar minibar or room-service prices.
SO/ Maldives initially advised us that this was a Luxury Escapes package issue. We therefore contacted Luxury Escapes and exchanged numerous emails over several days while we were actually at the resort. Despite explaining that valuable days of our short stay were passing, no satisfactory solution was reached. Ultimately, Luxury Escapes directed us back to SO/ Maldives to ask the resort for a goodwill arrangement.
Thankfully, our wonderful host Ana took our concerns to the Resort Manager. He personally came to speak with us, listened and immediately agreed to provide a bottle of sparkling wine and a few beers each day so we could finally enjoy our villa as we had intended. SO/ Maldives went above and beyond to resolve something that was not of their making.
Our departure highlighted the same poor coordination. Checkout was midday but we weren’t leaving the resort until approximately 5pm, and our food and drinks package also ended at midday. Once again SO/ Maldives came to our rescue, kindly allowing us to remain in our villa until approximately 4:30pm.
We also paid around A$8,000 total to upgrade two people to Business Class. While the flight attendants and food were excellent and the lie-flat seats appreciated, the seats were narrow and hard for sleeping and there was no turndown service or mattress/padding. Compared with other international Business Class products we’ve experienced, we didn’t feel the upgrade represented good value.
SO/ Maldives itself was outstanding. Ana, the Resort Manager and the staff were exceptional and made our holiday special.
Luxury Escapes, however, let us down. For a holiday of this cost and importance, I expected much better coordination from arrival through to departure not subject to availability rather you can check in early or have a late checkout.
We still have Luxury Escapes credit from a previously cancelled holiday, so we will likely have to use them again. Without that credit, this experience would make me seriously reconsider booking another major holiday with Luxury Escapes.
I contacted customer support regarding a flight change and was greeted by Malasha G, she was pleasant and understanding. My issue was quickly resolved and follow up was prompt and thorough. I love dealing with luxury escapes. Show details · 1
Reviews with attachments
Deluxe 10-Day Vietnam Highlights with Ha Long Bay & Hoi An Had a fantastic holiday with an amazing group of people. Our guide, Bac, was caring, knowledgeable, and thoughtful throughout the tour. I chose this tour because it included intermittent free days, which provided a great balance between sightseeing and personal time. There was never any… Read more · 1
pressure to participate in optional excursions, which I really appreciated. The hotels were excellent—very comfortable, well located, and made for a relaxing stay. Overall, it was a well-organised and enjoyable experience that I would happily recommend.
- +2
I made a booking in luxury scape at kepenski bali high tea to cellebrate my 19 th yrs weddingt's aniverssary it was amazing experience staff was lovely very welcoming and helpful. It was lovely place to visits so much selection of food and dessert and free access to beach club and they will pick U up with buggy and take U to beach club and use the pool . High tea is for 3 hrs. Use when U only book directly to luxury scape . Show details · 2
The Apurva Kempinski Nusa Dua is a hotel we go back to time and time again. We have tried many other hotels all over Bali but The Kempinski is a resort that can't be matched. From the rooms and suites to the Reef Beach Club and restaurant where the fantastic Ardi looks after your every whim, he is such a good host, the lobby bar and the Japanese… Read more · 1
restaurant ( our favourite ) the whole experience is so totally relaxing with the staff so incredible, they are professional yet friendly, catering to your every whim The cleaning staff are the best, anticipating everything you want in your room. If you are lucky enough to have a Suite or above take advantage of the Fabulous Cliff Lounge, the staff are amazing, the breakfast superb. Can't forget Pala Rooftop for evening sunset drinks and canapes, the wonderful Juli the assistant manager runs it so smoothly all the staff are so confident and well trained by him, he is the best. The actual Hotel is a modern piece of architecture that stuns with a Balinese twist. The entrance foyer is to be amazed at and the view of course you cannot forget that. An instagramable place if ever I have seen one. Don't hesitate to go, you'll love it.
- +6
I booked with Luxury Escapes for the first time for a week in Seminyak at Villa Bali Asri Seminyak (Deluxe Pool 1BR Villa), to escape some of the Melbourne winter. The pricing was much better than other providers for the same villa, and the online booking/app experience was super easy. My Villa was amazing. Great location. The staff were amazing… Read more · 1
and I thoroughly enjoyed my time relaxing.
Due to an unforseen situation, I had to upgrade my flight home; the flight support team (Liza R) sorted it quickly via email despite the two-hour time difference, and payment via the app link was secure and simple. A perfect 5-star experience!
- +7
Wafaifo Resort, Hoi An. Vietnam. We thoroughly enjoyed 10 nights at the Wafaifo Resort, Hoi An. Where to commence this review as we could not fault our stay. Our 1st time to Vietnam and we could not have chosen a better venue to call home whilst in Hoi An. The resort is located conveniently and within easy walking distance to the Old and Ancient… Read more · 1
Towns and their must see attractions and local restaurants which are dotted in every conceivable direction. Brilliant, brilliant resort staff! Beautiful & comfortable room overlooking the pool. Splendid food was available, commencing with an amazing buffet breakfast, a 3 course lunch or dinner, your choice. Relaxing, refreshing pool and adjoining bar. Nothing was overlooked and nothing was a chore for the brilliant & friendly resort staff. So, so good! The inclusions in our Luxury Escapes package, ensured that our stay was truly a memorable one. Thank you! Our various day/part day tours were arranged by the front desk staff at reception and occurred without issue. A+++++
- +1
We love Luxury Escapes and they have quickly become our choice provider of accomodation when we go away, both locally and internationally. We have booked several overseas accomodations including resorts and villas. The standout for us is the price is always the best when compared to other providers and we have always had amazing inclusions. Our… Read more · 1
most recent stay was the Brisbane Marriott on Easter weekend and whilst the price was $10 more expensive than another provider we received a beautiful Easter themed breakfast valued at $65 each. So worth every penny! Love the extras we had always got through Luxury Escapes!
Well designed villa with spectacular views and everything that you require for a getaway. Wonderful garden setting bringing wonderful lots of birdlife. Show details · 1
Luxury Escapes is our go to for holiday bookings. Their service is exceptional. Response times on queries are lightening fast. Deals offered are terrific value. We have had to make changes to reservations and have even had to cancel and it’s never a problem. Show details · 1
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- +5
An absolutely stunning hotel. An amazing experience shared by all. This hotel will be extremely hard to beat. The best hotel we frequent flyers have ever had the privilege to stay in. Show details · 1
- +7
This is the second time we have stayed at Finolhu on Baa Atoll in The Maldives, booked through Luxury Escapes. We can highly recommend this absolutely beautiful resort, and will most definitely be going back again one day. From the moment you arrive in Malé and are whisked away to Finolhu's own private lounge while you wait for your seaplane you… Read more · 1
know you are going to be well looked after. The resort is stunning, our overwater pool villa just magical, the scenery is breathtaking, food absolutely delicious, plentiful, and a different cuisine theme each night, as well as 3 specialty restaurants to choose from, free flowing cocktails on the Luxury Escapes package and so much more. The unbelievably clear blue water is stunning with abundant fish life, and if you are a diver, the Dive Butler are an exceptional dive operation in every way - great crew, awesome boat, excellent gear, and mind-blowingly beautiful reefs to explore. Don't think about it - just book it!
- +5
We stayed at Double-Six Luxury Hotel Seminyak for our anniversary, and everything was perfect. Upon arrival, we enjoyed refreshing cocktails, and our Leisure Suite was huge and beautiful. The swimming pool overlooking the ocean was stunning. The Rooftop Sunset Bar quickly became our favorite: during the day, it served a fresh All-You-Can-Eat… Read more · 1
Buffet and Made-to-Order Breakfast, and at sunset, it transformed into a relaxing bar with locally inspired cocktails, floating pods, and ocean views. We also enjoyed dinner twice at The Plantation Grill—the food and desserts were excellent—and the couple’s massage at the spa was wonderfully relaxing. The staff was friendly and accommodating, and the central location made exploring Seminyak easy. Highly recommended for luxury, comfort, and exceptional service!
We recently booked our Bali holiday through Luxury Escapes, and the entire experience was absolutely seamless from start to finish. The support provided throughout the booking process and during our trip was exceptional. Every detail was well organised, communication was clear, and any queries we had were handled promptly and professionally. It… Read more · 1
truly felt like a stress-free luxury experience. Everything ran smoothly, which allowed us to fully relax and enjoy our holiday without worrying about logistics. I highly recommend Luxury Escapes for anyone looking for a well-planned, premium travel experience. We will definitely be booking with them again!
My sale support person mark was fantastic so professional and accommodate my ever needs amazing and I could not ask for better service well done he was so supportive thank you Mark Show details · 1
- +6
Stayed at the Double Six Resort in Seminyak through Lixury Escapes. The whole experience was exceptional. What an amazing pool - perfect depths and temperature, comfortable sunlounges (with no trouble nabbing one) and a convenient deck bar for refreshing drinks - and free flow cocktails. That is just the beginning. Travelled with my 17 year old… Read more · 1
son and his friend and the room was spacious, comfortable and private for us all - with aircon just right temp. Breakfast buffet and a-la-carte selection was never ending.. Lunch and dinner was plentiful and The Plantation Grill was an unexpected penultimate fine dining experience. Let’s not forget the complimentary massages adding to the relaxation. First stay at Double Six and I will be back. Staff and butler service was amazing - immediate response and care shown when I had to call a Dr in for a troubling chest infection. Lemongrass, ginger and honey tea was a welcome remedy - along with some sun-kissed hours by the pool.
Just booked my second getaway with luxury escapes , great deals and wonderful service from Georgia T today Georgia’s attention to detail with getting me the ideal flights and accommodation with inclusions was fantastic - highly recommend My next trip is to Khao Lak - La Vela can’t wait I also had a recent trip to Singapore and Danang Vietnam… Read more · 1
- which was amazing with Luxury escapes in September , highly recommend the Hyatt regency resort and spa Danang , the residences for a romantic trip
Again the staff involved in creating a honeymoon getaway were excited as I was to book and find us the best deals
Shout out to Maddy P , Sarah, Bella C and Fraser for great customer service
Latest follow-ups
Nicole G has been booking holidays for us for a few years now & she is so thorough & patient with us I won’t ever have to find another travel agent. Nothing is any trouble for her & believe me we like to chop & change, she never seems bothered with… Read more · 1
what we want but she is always suggesting different things & its always something we wouldn’t have thought of. Nicole has opened our eyes for different adventures. Thanks Sue Dean
Follow-up · We just arrived home after a 6 week vacation that Nicole Gallagher organised for us. Nicole did an amazing job, we went on a cruise & then 5 flights & a train trip across America. It was our bucket list vacation & everything was perfect. Nicole had everything organised & it took the pressure of us so we could just relax & enjoy. I must say what an amazing travel agent she is & I would gladly recommend her to everyone. Xx
Corrected by online error . Thanks Scott F! – Fantastic customer service by Scott F… he corrected my online error and got me the final accommodation opportunity at my preferred Bali hotel Show details · 1
Follow-up · I misread the online deal but went ahead and purchased the deal online .. very easy process. Once I realised my error in the actual detail I contacted Scott and advised my selection error .. He immediately reversed the booking and I applied the funds already paid to another holiday deal which he assisted in completing the purchase The change was done without fuss or drama !.. thanks
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Best service at LUX – For me best service best staff best communication Thank guys Show details · 1
Follow-up · We are still happy with the LUX and still using them and no regrets
Positive reviews
I went to the Chadstone store to book our trip the team in there were lovely and helpful. We had a group of four. I had to change one of the flights for a person in our group and the customer service person I spoke with was fantastic so thank you very much Karthik K Show details · 1
Fraser, the consultant was absolutely fantastic.Brilliant at resolving issues and ensuring we were on track for our holiday- Great selection of options and all readily available...They have arranged my third holiday and if recommend Luxury Escapes all day long Show details · 1
Hazeem H was extraordinary helpful and went out of his way to help us get the best possible deal when my partner fell ill and we had to postpone our trip to a future date. He is a credit to his company. Show reply
Negative reviews
A confirmed and prepaid airport transfer failed on the day of travel, causing significant stress and disruption. No driver arrived at the scheduled time, and when I urgently needed assistance, Luxury Escapes was unreachable. The situation was only resolved because I contacted Hughes directly, and their representative went above and beyond to… Read more
investigate the issue and arrange alternative transport. Hughes provided outstanding customer service and ultimately saved the day. Despite acknowledging the failure and the distress caused, Luxury Escapes refused to provide a refund after several email attempts, and instead offered a $50 voucher to use on their website. As the booking was made and paid for through Luxury Escapes, I expected them to take responsibility for the service failure rather than rely on their supplier's decision. Very disappointing customer service and not an experience I would trust again or recommend anyone to use.
Hi Dolan, we're sorry to hear about your… Read more (+1 reply)
Our hotel in Koh Samui was supposed to be 5 star . When we arrived we found it to be quite old and run down ,but the main problem was renovations and construction noise from jackhammers and nail guns which were very intrusive in our room and made the pool area unuseable . The kitchen was also closed for lunch 3 days running . We asked Luxury… Read more
escapes support team to move us to another hotel, but after 17 hours they had not made any effort to do so and only offered a partial refund or credit .After numerous requests to specify how much this would be they were still unable to do so making it impossible to have an informed decision on changing hotels. The support was condescending and patronising ,constantly saying how sorry they were and how much they were trying to help when in fact they were doing almost nothing to fix the problem. I will never use Luxury Escapes again and strongly recommend you avoid them . Our hotel in Bangkok booked through Booking .com was very modern and luxurious for about the same price . We eventually had to settle for an upgraded room further away from the construction activities thanks to the very helpful hotel staff, but it was an unsatisfactory compromise. Luxury Escapes were absolutely useless at solving our problem.
Hi Peter, thank you for taking the time to share… Read more (+1 reply)
We would like to alert future purchasers of Luxury Escapes package deal to Hydromajestic at Medlow Bath. The inclusions did NOT match the expectations of the offers.Price was not indicative of quality of food and drinks offered. We had a very limited choice of food and drinks unless you paid a lot extra and upgraded package. This was false… Read more
advertising as we were not aware of the limitations prior to our visit. Quality and quantity left a lot to be desired. There was no atmosphere and no walking tracks and nothing to do except read. Views amazing but the deal on the whole very disappointing. Perhaps Luxury Escapes could look into inclusions and deals.
Thank you for your feedback, and we’re very sorry… Read more (+1 reply)
Recent reviews
After a flight change by the airline, I contacted Luxury Escapes. Fraser was amazing to deal with! He listened and then dealt with our request promptly, called me back as promised and had it all sorted within a short time frame! Show details · 1
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Hi Brenza, Thank you for sharing your feedback… Read more