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2Luxury Escapes

Luxury Escapes

 Verified🏆 2026luxuryescapes.com
2Luxury Escapes
4.7

8,303 reviews

Positive vs Negative
90%10%
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Trip Completed ?Yes · No
Value for Money
4.6
Transparency ?
4.4
Customer Service
4.6
Ease of Booking
4.7
Professional, knowledgeable customer service
Quick to respond to queries
Helpful when issues arise
8,303 reviews
Ray K
Ray KTAS2 posts
 Pinned

Amazing Bali offer with great inclusions! – We booked 3 rooms, an all-inclusive package at the Sofitel Bali Nusa Dua Beach Resort. The resort and inclusions were nothing short of outstanding! The resort was top-notch and comfortable, the service was amazing, the food was superb, fresh, and well-presented. I would highly recommend this resort to anyone wanting an above-average Bali… Read more ·  1

experience in a great location!!

The service from Luxury Escapes was great. Initially, there was a minor hiccup, but this was resolved very efficiently by Jennifer C and Riley L. We were thankful for their involvement and the professionalism of LE. It made the stay even more enjoyable!! Thank you!

This is our third escape with Luxury Escapes. Their packages are great and I would recommend them to anybody.

5 Warren C.  · Hanu was very helpful with our booking. Looking forward to the trip
5 Nathan Elliott  · Fraser was extremely helpful in solving a flight problem for me,thanks again Fraser.
5 Mel  · Mark C was very helpful in organising our upcoming trip
5 Geoff Cassidy  · Will J was super supportive.I will definitely contact him for future travel
5 Mat W  · Very Helpful and knowledgeable on the flights and accommodation needed.
5 George Sassine  · Emily W was outstanding, efficient and extremely helpful. Strongly recommend her to all my friends and family
Vicki V
Vicki VNSW2 posts
 

Review of Jake Roylance. I have dealt with Josh over the last two weeks. Josh could not be more helpful and professional. His personalised service has helped my frazzled nerves by creating a stress free booking experience. Thank you Josh. Show details ·  1

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Barbara
BarbaraNSW
 

I rang Luxury escapes to pay for our first luxury escapes holiday. Rob B was so helpful - he gave me lots of information and was at all times courteous. His customer service should be commended. I hope our experience on the holiday is a well managed as my interaction with Rob B Show details ·  1

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Janelle Ostini
Janelle OstiniQLD
  Verified

We love Luxury Escapes and they have quickly become our choice provider of accomodation when we go away, both locally and internationally. We have booked several overseas accomodations including resorts and villas. The standout for us is the price is always the best when compared to other providers and we have always had amazing inclusions. Our… Read more ·  1

most recent stay was the Brisbane Marriott on Easter weekend and whilst the price was $10 more expensive than another provider we received a beautiful Easter themed breakfast valued at $65 each. So worth every penny! Love the extras we had always got through Luxury Escapes!

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Casey L.
Casey L.QLD
  Verified

Uluru to Ubud: Seamless, Stunning, and Truly Luxurious! We’ve now used Luxury Escapes twice — for our unforgettable Uluru package and our dreamy Maya Ubud stay — and we’re completely sold. From start to finish, everything felt effortless. The value for money is honestly outstanding, especially for the level of luxury you receive. Every detail was… Read more ·  1

thoughtfully included, and we never once had to worry about meals, planning, or hidden costs — it was all taken care of. Both experiences truly delivered on what “luxury” should feel like: seamless, indulgent, and stress-free. Even when we decided to extend our stay, the process was incredibly easy and accommodated without hassle. A special thank you to Liza R from customer service, who made the whole experience even smoother with her prompt and helpful support — it really made a difference. We’ll absolutely be using Luxury Escapes again (and again). If you’re looking for premium travel experiences without the premium stress, this is it. Highly recommend!

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Steve of Caulfield South
Steve of Caulfield SouthVIC8 posts
  Verified

I spent 8 nights / 9 days in the Palace Suite as I was upgraded from the Palace Room. The staff, amenities, food and variety of pools was excellent. I usually stay at the Mulia but took this special at Ayodya and wasn’t disappointed. So close to everything, fantastic massage packages and close to the Padawa Par 3 Golf Course. Luxury Escapes and… Read more ·  1

the packages inclusions were exceptional. The transfers were spot on. It was my 22nd visit to Bali and this was great. Don’t miss out on the afternoon teas, yummy with great service with friendly and attentive staff as only the balanise can do. I didn’t need my power bank as the rooms have usb c and lightening connectors.

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BevL
BevL
  Fair Incentive

Well designed villa with spectacular views and everything that you require for a getaway. Wonderful garden setting bringing wonderful lots of birdlife. Show details ·  1

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Bec
BecNSW
 

Luxury Escapes is our go to for holiday bookings. Their service is exceptional. Response times on queries are lightening fast. Deals offered are terrific value. We have had to make changes to reservations and have even had to cancel and it’s never a problem. Show details ·  1

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Jo M.
Jo M.
 

An absolutely stunning hotel. An amazing experience shared by all. This hotel will be extremely hard to beat. The best hotel we frequent flyers have ever had the privilege to stay in. Show details ·  1

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Joanne McCulkin
Joanne McCulkin4 posts
 

This is the second time we have stayed at Finolhu on Baa Atoll in The Maldives, booked through Luxury Escapes. We can highly recommend this absolutely beautiful resort, and will most definitely be going back again one day. From the moment you arrive in Malé and are whisked away to Finolhu's own private lounge while you wait for your seaplane you… Read more ·  1

know you are going to be well looked after. The resort is stunning, our overwater pool villa just magical, the scenery is breathtaking, food absolutely delicious, plentiful, and a different cuisine theme each night, as well as 3 specialty restaurants to choose from, free flowing cocktails on the Luxury Escapes package and so much more. The unbelievably clear blue water is stunning with abundant fish life, and if you are a diver, the Dive Butler are an exceptional dive operation in every way - great crew, awesome boat, excellent gear, and mind-blowingly beautiful reefs to explore. Don't think about it - just book it!

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Monica F.
Monica F.NSW2 posts
  Verified

We stayed at Double-Six Luxury Hotel Seminyak for our anniversary, and everything was perfect. Upon arrival, we enjoyed refreshing cocktails, and our Leisure Suite was huge and beautiful. The swimming pool overlooking the ocean was stunning. The Rooftop Sunset Bar quickly became our favorite: during the day, it served a fresh All-You-Can-Eat… Read more ·  1

Buffet and Made-to-Order Breakfast, and at sunset, it transformed into a relaxing bar with locally inspired cocktails, floating pods, and ocean views. We also enjoyed dinner twice at The Plantation Grill—the food and desserts were excellent—and the couple’s massage at the spa was wonderfully relaxing. The staff was friendly and accommodating, and the central location made exploring Seminyak easy. Highly recommended for luxury, comfort, and exceptional service!

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Rana
RanaVIC
 

We recently booked our Bali holiday through Luxury Escapes, and the entire experience was absolutely seamless from start to finish. The support provided throughout the booking process and during our trip was exceptional. Every detail was well organised, communication was clear, and any queries we had were handled promptly and professionally. It… Read more ·  1

truly felt like a stress-free luxury experience. Everything ran smoothly, which allowed us to fully relax and enjoy our holiday without worrying about logistics. I highly recommend Luxury Escapes for anyone looking for a well-planned, premium travel experience. We will definitely be booking with them again!

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Jennifer Z.
Jennifer Z.NSW2 posts
 

My sale support person mark was fantastic so professional and accommodate my ever needs amazing and I could not ask for better service well done he was so supportive thank you Mark Show details ·  1

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Deb G
Deb GQLD
  Verified

Stayed at the Double Six Resort in Seminyak through Lixury Escapes. The whole experience was exceptional. What an amazing pool - perfect depths and temperature, comfortable sunlounges (with no trouble nabbing one) and a convenient deck bar for refreshing drinks - and free flow cocktails. That is just the beginning. Travelled with my 17 year old… Read more ·  1

son and his friend and the room was spacious, comfortable and private for us all - with aircon just right temp. Breakfast buffet and a-la-carte selection was never ending.. Lunch and dinner was plentiful and The Plantation Grill was an unexpected penultimate fine dining experience. Let’s not forget the complimentary massages adding to the relaxation. First stay at Double Six and I will be back. Staff and butler service was amazing - immediate response and care shown when I had to call a Dr in for a troubling chest infection. Lemongrass, ginger and honey tea was a welcome remedy - along with some sun-kissed hours by the pool.

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Jason S.
Jason S.QLD2 posts
  Verified

Just booked my second getaway with luxury escapes , great deals and wonderful service from Georgia T today Georgia’s attention to detail with getting me the ideal flights and accommodation with inclusions was fantastic - highly recommend My next trip is to Khao Lak - La Vela can’t wait I also had a recent trip to Singapore and Danang Vietnam… Read more ·  1

- which was amazing with Luxury escapes in September , highly recommend the Hyatt regency resort and spa Danang , the residences for a romantic trip

Again the staff involved in creating a honeymoon getaway were excited as I was to book and find us the best deals

Shout out to Maddy P , Sarah, Bella C and Fraser for great customer service

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John P.
John P.SA3 posts
  Verified

This is my second trip with L/e, I was pleasantly surprised by how well the trip was organised and planed with me, will definitely try to make my future plans with Josh or Fraser again, the friendliness and no rush to seal a deal or make a enquiry can other companies use as their reference as this is my 52 trip in the last 39 years and so thanks guys for your help support and advice, John Palmer. Show details ·  1

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Jane Smits
Jane SmitsQLD
 

Nicole G was absolutely incredible throughout the entire process of booking our honeymoon. She made everything smooth, stress-free, and effortless on our end. Professional, thoughtful, and willing to go the extra mile, Nicole even arranged for us to be greeted with wine and chocolates upon arrival at our hotel. We will definitely be using her every time we travel! Show reply

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Di
DiVIC29 posts
  Verified

I had a problem but luxury escapes after having to contact them several times have fixed this for me. Show details ·  1

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RobertB
RobertBVIC53 posts
  Verified

Had a issue with our upcoming flight details, rang and spoke to Fraser, he understood the issue, offered to contact airline and sort it out, and ring me back, a short time later he rand the issue was rectified. Fraser showed excellent customer service skills, and was a pleasure to deal with, that’s why we use Luxury Escapes for our travels. Show details ·  1

Latest follow-ups

Amanda
Amanda2 posts
 

We had booked flights through Luxury Escapes. My name was spelt wrong. I sent an e-mail to Luxury Escapes and it was changed with no administrative fees. Chanchal did a good job and was very kind and professional. Thank you Chanchal. I have… Read more ·  1

travelled with Luxury Escapes twice. They have good deals and professional customer service. Thank you Luxury Escapes.

 Follow-up  · Our next trip for next year will be South America and South Africa. We would like to get some good deals through Luxury Escapes. We would like a tailor made itinerary.

Colin
ColinNSW3 posts
 

Trip to Hanoi, Ha Long Bay, Hoi An and HCMC. Excellent accommodation, food, excursions, well organised. Our guide, Mike (anglicised), was fantastic and is worth more money. Only negative was the street food guide in Hoi An which was not worth the money. Everything else was great. Show details ·  1

 Follow-up  · The excursions were generally good, with the tunnels and also the fisherman's caves at Ha Long being the best. The street food excursion was $60 a head and very disappointing. It wasn't actually street food but 3 medium grade restaurant/cafes with about $10 worth of ordinary food, total. Mike the guide was friendly, very helpful, professional and knowledgeable and an all round nice man.

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andrew
andrew3 posts
 

A heritage location and premium venue, the Interlude is looking tired since our last visit. The staff are excellent 5 stars. The lift was dirty with smear marks on the glass, the room had lost many features including the paintings, the specialised… Read more

teas and tea set which have been replaced by Kmart canisters with tea bags. The fridge was configured like a bento box with lots of sections which held nothing. The Cutlery consisted of two wines glasses, two whisky glasses and two coffee cups and nothing else. The bathroom had no hand towels, and the tissue box had two tissues. For the breakfast option I would rather a $25 voucher to use at one of the cafes in the precinct. Expecting a full buffet selection we walked into a dining area for 100 plus seating which was empty there was one staff on the floor and there appeared to be one person in the kitchen. The breakfast covered from a limited menu one hot meal, one glass of juice and coffee, any extra was an additional cost.

 Follow-up  · Luxury Escapes is aways very helpful, the Hotel complex full of excuses which is more disappointing as their current online Interlude experience shows picture of experiences that were not there during our stay.

Luxury Escapes
Luxury Escapes    

Hi Andrew, Thank you for taking the time to share… Read more (+4 replies)

Positive reviews

CFila
CFila2 posts
 

Jake provided excellent calm problem solving service. Thank you so much for fixing my booking. Your calm lovely nature was reassuring during a stressful situation. Show details ·  1

Phillip Dennis
Phillip Dennis
 

I had the pleasure of dealing with your representative Cole. I cannot speak more highly of the service and help he gave us. A real asset to your organisation. Show details ·  1

Angela
AngelaSA21 posts
 

I booked a cruise through Luxury Escapes which was a cruise leaving from Sydney in November 2027. The next morning I realized that I had my dates wrong and that I have a family wedding I have to attend during the time I would be on the cruise. I immediately called Luxury Escapes and spoke to Nicole H. She was wonderful and I was extremely… Read more ·  1

impressed with her professionalism and understanding. She immediately contacted the Cruise Company and arranged a refund for the deposit which was quite a large amount of money. This money was refunded to me almost immediately. I have booked hotels, etc through Luxury Escapes in the past and have always been happy with the hotels booked and the prices paid. They are a wonderful company to deal with (in particular Nicole H) and I will be booking through Luxury Escapes again without any hesitation and would definitely recommend them to anyone if they want a great deal at a great price and help and understanding if you make a mistake and need to amend or refund the booking.

Negative reviews

nivicome
nivicomeQLD14 posts
 

Wasted money – My son purchased last minute accommodation for my 65th birthday forgetting that I would be in hospital having surgery for those dates. It was a lovely thought but I couldn’t cancel the surgery as I had waited months. The next morning I telephoned Luxury Escape customer service and told them of our predicament and it was a flat ‘No’. I indicated I… Read more

could provide proof of surgery for those dates but the customer service rep, Mark I think his name was, couldn’t have cared less. I would have been happy to have a credit as it was $367 but he wasn’t willing to help me in any way. I have used them for many years and have two overseas trips booked through them for later on in the year but to see this other side to them has made me reconsider future purchases.

Luxury Escapes
Luxury Escapes    

Hi there, Thank you for taking the time to share… Read more

Rita C
Rita CNSW5 posts
 

I booked a trip to Fiji and they charged me the full amount to get a deal then later said they could not honor that deal. I had to find accommodation using Bookings.com as Luxury Escapes did not offer any other alternative and only that they will cancel my trip and refund my money. Today I noticed they charged a renewal subscription of $99. I… Read more

called to let them know to cancel this as I do not use the service and the membership has never provided me a service. Further I was not aware there was any renewal with cost of 99 for this website. I was told I needed to notify them within 14 days of their email. I told them I did not receive any emails and I have checked multiple times. Also that if I did receive the email of course I would cancel as they ruined my Fiji plans last year and I would never trust their company to do a booking.

They still have not agreed to refund my $99 dollar subscription to their website which I have asked them to do.

Luxury Escapes
Luxury Escapes    

Hi Rita, We’re very sorry to hear about your… Read more (+3 replies)

Selena C.
Selena C.2 posts
 
Value for Money
Transparency
Customer Service
Ease of Booking

I booked a honeymoon package through Luxury Escapes for Lily Beach Resort & Spa in the Maldives for travel beginning March 18, 2026. The booking was made in December 2025 and included flights connecting through Dubai with Emirates. In early March 2026, the regional conflict escalated and travel through the Middle East became uncertain. Emirates… Read more

announced that customers traveling during this period could request refunds due to disruptions affecting routes through Dubai.

As soon as this happened (March 2), I contacted Luxury Escapes and the resort to request cancellation and a refund. We were concerned about the possibility of being stranded during our connection due to airspace instability and airline changes.

The resort was responsive and indicated they could amend the booking dates. However, Luxury Escapes informed us that the hotel had not approved a free cancellation and that canceling would result in 100% cancellation fees. The only option offered was to change travel dates.

This was disappointing because the situation was outside of our control and the trip had not yet taken place. We made the request more than two weeks before check-in and simply hoped for a reasonable resolution given the circumstances.

Unfortunately, we were unable to reach a refund agreement with Luxury Escapes and ultimately had to escalate the matter through our bank dispute process.

I understand companies have cancellation policies, but I believe extraordinary travel disruptions should be handled with more flexibility, especially when customers act early and in good faith.

Luxury Escapes
Luxury Escapes    

Hi Selena, Thank you for reaching out and sharing… Read more (+1 reply)

Recent reviews

Vicky J.
Vicky J.VIC
 

Leanne from Luxury Escapes provided absolutely outstanding service while helping us plan our Vietnam holiday. Our booking was quite complex with multiple stops, flights, and hotels, but she handled everything seamlessly with incredible attention to detail. What really stood out was her dedication. She went above and beyond by staying back past her… Read more ·  1

work hours to ensure everything was perfectly organised for us.

Leanne was patient, knowledgeable, and genuinely cared about getting the best outcome for our trip. She made what could have been a stressful process feel easy and enjoyable. We truly appreciated her professionalism and commitment, and we wouldn’t hesitate to recommend her to anyone looking to book a holiday.

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