I sought assistance in cancelling a Luxury Escapes booking when my family were no longer able to join me. Nick M went the extra mile in meeting my request in these circumstances. Lucy and Saskia in the Platinum Club have also been fantastic in their assistance.

The staff are always responsive and go out of their way to make sure you're satisfied. Thank you very much Max for your speedy professionalism in helping me correct a booking payment issue.

I received excellent, prompt and friendly assistance from Mikaela W. She sorted out the issue with my Luxury Escapes booking very speedily and great service like this will ensure I purchase more Luxury Escapes in the future.

We've had some great stays through Luxury Escapes. We had booked for 2020 but Luxury Escapes have been good in moving the bookings and finding covid friendly alternatives. Ralph has been especially helpful.

Booking a luxury escape to the Gold Coast for 2021 now that the border is open I found Erin to be very helpful and professional. I have no hesitation in recommending Luxury Escapes to my family and friends. Annette

Requested to cancel a booking and receive credit with LE instead. Clare followed up immediately and fulfilled this request with such lovely customer service. LE has by far been the easiest and quickest travel company to adjust our travel bookings with through the pandemic. Thank you!

Outstanding customer service from Erin in booking a special hotel stay in Melbourne for March 2021. She made it sooo easy, taking time to understand the reason for the stay and making sure we understood the inclusions and T&Cs - very important in a COVID-19 world!!

Thanks so much to Raph for his prompt and professional service while rebooking our two packages which had been placed on hold due to the pandemic. We gave him our new flight dates and he made all the changes for us keeping us fully informed in the process. We are now looking forward to taking our 2020 trip in 2021 :)

Outstanding customer service, yet again from Luxury Escapes. I’ve had to make a couple of cancellations due to covid, each time when canceling and rebooking I’ve received outstanding customer service and the problem always sorted within 24hrs. Ive booked holiday packages through them quite a few times and will continue too!
Thank you Clare for getting me rebooked!

After hastily deciding on a Newcastle break next week,and finding our first choice of costly accommodation booked out we were delighted to receive a last minute luxury escape arrive in my inbox. Erin was helpful and efficient in organising our accommodation and we look forward to another restful getaway with your agency.

Thanks so much to Todd for his very prompt and professional service whilst assisting with the possible cancellation of our booking. Happy to say with the recent border news we are now very much looking forward to our trip in March.

Wonderful, prompt and helpful service from Alex and Todd at Luxury Escapes in regard to booking my Luxury Escapes trip using my credit from the cancellation of my trip in June. Many thanks to both of you for making it so easy.

After phoning last week to request to cancel an expensive hotel reservation in Queensland (we live in Victoria) we hit silence from LE re confirmation of our requested cancellation or otherwise.
I phoned Todd today and there was a resolution within 5 minutes.
Such a relief
Thank you!

We were unable to book for two couples at our chosen destination. Clare called the hotel and arranged it all for us. Amazing service Clare. Thank you so much. Looking forward to our time in Tassie

In making a booking, there seemed a glitch in making the payment. I phoned and Todd checked the account and waited as I entered information again, and confirmed payment was successful. Helpful and courteous.

I take this opportunity to mention that I have over the years I been with Luxury Escape and enjoyed all my holiday with one of the best deals offered.
Recently was in correspondence with Mikaela W in cancelling a holiday of mine due to a medical circumstances beyond my control.
I have to mention that Mikaela W was very professional, listened to my message advice me what had to be done for the management to access and review my request. Her communication skills with the customer is excellent and warmth in voice and thus makes the customer feel comfortable.
I wish her all the best for her future
Regards

I was annoyed at first when the error message came up when paying for the hotel package. The checkout finally gone through after 2 attempts and to my surprise the system put through 2 packages instead of 1. So I called Luxury Escape on Sunday at 5pm and expecting the worse and ready for the usual road blocks from doing a refund but Todd made it so easy for the refund and a pleasure to deal with. I was off the phone within few mins. Happy Customer!

I was unable to complete a booking through the app so l rang customer service and spoke to Claire. She was extremely helpful and offered to complete the booking for me. She was prompt and efficient and has very pleasant phone manner. Thank you Claire.