Luxury Escapes previously offered $10 store credit to their customers to encourage them to write a positive or negative review. This campaign concluded early 2018. It is possible that reviews were written by customers who received such a reward.
Easy booking Maldives package with Luxury Escapes
William Berg from Luxury Escapes assisted us booking a 5-day all-inclusive Park Hyatt Maldives Hadahaa package. Phone and email correspondence was easy and helpful, with clear information. William made sure we received what we wanted at an expired promotion rate. That sort of flexibility is impressive. Customer service is excellent.
Katrin was amazing. I bought a voucher with a different company, but believed it was with Luxury Escapes! Silly me. Katrin was so helpful and patient. She even discovered which company i had used. A million thanks Katrin!
Unusual request well handled
Our booking request was a little different from the actual offer, but Erin handled it efficiently. My wife and daughter are now off to Sentosa for an end of school relaxation.
Dont trust what is advertised
We recently stayed at the Shangri-la in Fiji. We paid for an upgrade to the ocean deluxe wing however the rooms were very unclean, a bathroom full of mould. We had to request our toilet seat be fixed to the toilet. Despite several complaints to the resort and luxury escapes there was no response.
Now they are advertising the same deal with photos of what we thought we were getting. Be careful they are not the rooms you get. Our upgrade must have been mistaken for a down grade. The free drinks, meals and massage vouchers will leave you disappointed and with a large bill.
Don’t bother complaining if your disappointed because you will not get a response.
Our luxury escape certainly was not luxury.
Sorry I booked with Luxury Escape
Very frustrated trying to getting booking confirmation for my Canada/Alaska Windstar cruise. Was not told that our passport/booking request would not be forwarded to Windstar until after the promotion ended
Luxury Escapes No 1
Fritzie at luxury escapes was a pleasure to deal with, she was exceptional at her job and made the holiday booking so easy.We would definitely book through luxury escapes again.
Great customer Service
It was very pleasant dealing with Luxury Escapes, Fretzie organized a great deal for us to Bali and was very helpful and attentive. Very happy with her customer service.
Many thanks Fretzie.
Awesome customer service
Thank you so much to Ric for your wonderful customer service
As I was unable to book the luxury escape I purchased earlier this year I was apprehensive about asking for an exchange but Ric made the process so easy And now I am really excited about usingour first luxury escape
Best customer service ever. Ned.
Upon trying to book the dates for my Luxury escape to Bangkok I found them to be sold out. I admitedly left my booking a little late and therfore would have lost my escape, however I received a lifeline and the best customer service from Ned. He contacted the hotel for me and asked them if they could possibly open up the dates I required. They did and I am ecstatic. I now have the dates I require and will remain a loyal customer of Luxury Escapes because Ned went the extra mile to help me. A real asset to the company and I hope this feedback gets to his manager. He is the template of how customer service should be. Many many thanks Ned.
Thank you Erin.
We are as happy as pigs in mud. You have taken all the hassles out of organising our Thai holiday - Flights,
accommodation, transfers, meals, massages, side trips, etc., etc.
Many thanks, Glen and Margaret
We have been using Luxury Escapes for several years now and they have never left us down with service and product
* did not have any additional fees
we booked Bali - yes it did meet expectations
we were pleasantly surprised being provided with a Butler Jeff
we had previously booked on line but Jeff provided us with instant information and provided other others to consider. Jeff was excellent.
we have told many of our friends to book with Luxury Escapes and several of them have booked and enjoyed the booking and the holiday.
We booked some accommodation for the Maldives and needed some additional assistance with coordinating a few other items with the hotel - I was lucky enough to have the assistance of William Berg who had everything sorted very quickly and without any hassel. Thanks for the great work William
Change of dates - Robilyn
I had to change the dates of my booking due to husband’s work commitments. Received outstanding assistance from Robilyn who let me know every step of the way what was happening. She achieved the result I wanted and was kind and understanding throughout.
Fabulous Customer Service
Received great assistance from Fretzie. Hassle free and helpful, friendly service booking a hotel in Queenstown. I was a bit reluctant at first to book on-line at first but talking to Fretzie made me feel totally confident and informed due to the information Fretzie provided.
I saw this great offer on Facebook for accommodation to Bali at the Montigo Resort in Seminyak, selected dates I was interested in. But I was a bit nervous in booking it as I don't usually book anything online and I'm of the slightly older generation and not sure if it was a scam or legitimate. So I left it for a while. Then I got an email from Steven Kelly from Luxury Escapes asking me if I wanted to go ahead with the accommodation. He assured me it was all legitimate and with emails back and forth he booked it all for me with ease. Now I just can't wait for this getaway in about 6 weeks time.
I had the pleasure of booking our stay at The Ungasan with Steven who was a delight to deal with, he was very informative and nothing was a problem, he explained everything and was very polite and friendly at his job. I will definitely use Luxury Escapes again and again and I will try and book through Steven each time as he made the whole process so easy. I even tried to find his number to give to my girlfriend when they were trying to make a booking through luxury escapes.
Excellent customer service
Excellent customer service from William Berg. He assisted with options available and provided relevant information regarding the differences in the options including location, accommodation and ease of travel and sightseeing. Also provided an informed opinion on the holiday best suited to our group. In addition he was able to follow up with specific requests to the hotel on our behalf.
J G Mathoi
Great customer service
Great service from Erin - I made a holiday booking for Bali for my wife's birthday and with Erin's help the booking was made very quickly and easy and very friendly.
Recently we cancelled a trip to Marriott Hotel Khao Lak five days before departure because of Hong Kong unrest. Nicolas, at Luxury Escapes was able to arrange alternative dates. We appreciate what he did. We have travelled a few times with Luxury Escapes and recommend them to you.Neil .
Excellent Customer Service
Had to change the dates of a Luxury Escape, but because I was outside the change period I could not make this change. I spoke to Ric from the Travel Support Team, he spoke to the Hotel & the matter was resolved within 24 hrs. Very happy with his Customer Service & will definetly be using them again. Thanks again Ric. Tony
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