Luxury Escapes
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5,751 reviews · Statistics
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Reviews
Excellent Customer Service
During these uncertain times and travel been limited, I can only imagine how incredibly busy the team at Luxury Escapes are. I have had to make several enquiries regarding different escape packages I have and I have always had great communication via emails in response. While it may take a while to get a response back, this is to be expected given the sheer volume of calls and emails they must be receiving. Keep up the awesome effort team. It is appreciated.
- Trip Completed: No
Love Luxury Escapes
Booked many holidays and stays through Luxury Escapes. Never been disappointed. The only time I panicked was on our first venture with them when we were met at the airport and the gentleman told us, we would be unable to stay at where we were booked, but that he had arranged something else for us. Talk about going from 4 star to 7 star !! Wow what an adventure that was. Cost us about $3,500 way back then and we ended up staying at a place that would have cost us $15,000!! Can't complain.
Our latest venture to Hamilton Island is yet to happen, but am sure all will be fine. We had a couple of queries and Ecclesia K was so helpful and quick in responses. Great Customer Service.
Swift action
I called Luxury Escapes on the 4th of December to follow up on my booking for a private transfer from Bangkok airport to the hotel. Hunter assured me that I would be contacted shortly by the ICS Travel Group to confirm my arrival and departure details. True to her word, I received an email from the ICS Travel Group within an hour and was able to confirm my booking. I was very pleased with Hunter's service, especially since this is our family's first trip since Covid. I didn't want to encounter any issues during our holiday.
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Great Value Luxury Escapes Break
We booked a10 night break at Ramada Khao Lak through Luxury Escapes WA..
Overall our holiday represented great value. We had breakfast/lunch/dinner included along with two hours free flow cocktails. Everything went very smoothly and would like to thank Dean and Danielle K for their recommendations and arranging everything.
We would definitely use Luxury Escapes WA again and would have no hesitation in recommending them.
Satisfied customer! Well done Tammie and Jessica
Both Tammie and Jessica M provided superb support for our booking given some extreme circumstances for our family. Tammie especially went above and beyond with Jessica M completing the changes to accommodate our requirements. Thank you again for the great customer service and prompt follow ups to our request both via phone and email!
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Excellent customer service
Friendly, efficient and most helpful. Really appreciated prompt assistance with clear communication.
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Fantastic service
Having used Luxury escapes many times I can highly recommend this company, Easy to use website , I needed to call to a representative to query an upcoming trip I spoke with Josephine who was more than happy to help, great customer service 5 stars all the way !
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Need to look at legalities
My daughter booked a trip and because she booked it I cannot have access to any of the links of the trip.
Ridiculous-was advised to use her signing. Totally illegal.
I'm 76, I've paid for my trip. I'm named as a passenger, so should be able to access the booking. WAKEUP LUXURY ESCAPES
Hi Marie,
Thank you for bringing your concerns to our attention. We apologize for any inconvenience you've experienced with accessing the links for the trip booked by your daughter.
LE-R26437
Thank you Marie, we can see that the agent you have spoken with has sent this to our Tours team and they will follow up with you asap
Online Customer Service
Marina B was very helpful processing an online inquiry I made, in a timely, professional and efficient manner.
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Fantastic Service
We have booked 3 holidays with Luxury Escapes and had to change the dates for the second one. Adam S provided fantastic service and arranged for the change of dates in quick time. And he did it over a weekend. We were very impressed and will continue to always look at Luxury escapes for getaways or longer holidays in the first instance. Fantastic service coupled with excellent communication.
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Great customer service Julien
We had to cancel our booking at Kingscliff because of a death in the family. Julien was very accommodating and went through possible alternatives including ‘book now pay later’ which we took so as not to lose our accommodation. Very friendly. Rang me back as he said he would and followed up with an email. Well done Julien
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Was very helpful
Julien was incredibly helpful and sorted out what was the issue with my payment not being processed.
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Lisa B assistance with change to Travel Insurance policy dates.
I needed to adjust the dates of my Travel Insurance and called the Support Team / help desk.
Lisa B was knowledgeable and very personable in her communication style and was able to adjust the policy to meet my new itinerary.
Additionally, I had a query in relation to the airport transfer on arrival in Mumbai to the Oberoi hotel and the need to have confirmation that arrangements were in place. Lisa explained the transfer process and offered to follow up with the Oberoi hotel to confirm the transfer.
Lisa has an engaging personality and a pleasant manner when providing support to customers.
Gary Butterfield
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Another successful dealing with Luxury Escapes
I wish to thank the L E team again...esp Kath A, for their assistance in this matter of a cancellation. We have enjoyed many happy Luxury Escapes over the past few years & have recommended them to family & friends. It is always an easy experience both online and over the phone, for bookings and help.
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Trip to Bali thankyou Wendy for booking our holiday
Thankyou Madison and your team are up todate ongoing deals
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Very helpful at a difficult time
Hunter D was really helpful with our recent travel glitch due to a cancelled flight. Thanks heaps.
... Read moreQuestions & Answers
Hi Luxury Escapes
We have made a booking for the Tarras beach resort in Malaysia and now need to cancel it. It is within 7 days, and therefore refunds to point of purchase is permitted. The booking is for January 2024. I've gone to Manage Booking who told us to call a number. We have contacted you through phone, although never got a call back, and have emailed your support line, and didn't receive a response either. We would like this to be resolved as soon as possible. We have used LE before, and I'm disappointed being given the run around. Can you follow this through for me as I need to cancel within the 7 day window.
Thanks
Hi Connie,
Thank you for reaching out to us regarding your booking at Tarras Beach Resort in Malaysia. We apologize for any inconvenience you have experienced in trying to cancel your reservation. Rest assured we factor in the wait time for 7 day cancellations taking this from first point of contact. If you could provide your booking number or case reference number from your email we can ensure our support team are on top of this.
Kind Regards.
LE
Hi there please find below
Booking ID: 9139614379228
Regards Norbert
Hi there need to request phone call from you now as I’m just not getting any resolution with my problem
Hi Norbert, we will let the agent know that has been assisting with your case
Hi there just let you know that this is still not resolved and the agent has not responded to my last email
Hi I would like to read some reviews of Spain, Portugal, Morocco 22, day tours please.
Hi Eve, thank you for reaching out. Unfortunately, we do not have any reviews to share on this particular tour from Product Review. We suggest contacting our Tours Concierge on 1300 88 99 00
How can I change my email address in the app
Hi Janne, apologies for the delayed response.
To have your email address changed this needs to be actioned via our support team - 1300 88 99 00 (option 2) or support@luxuryescapes.com
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Details
About Luxury Escapes
Luxury Escapes is a booking service that lets you book hotels and resorts, tours, flights, experiences, and travel insurance. The company started in Melbourne in 2013, but has grown to have major offices in Australia, New Zealand, India, the US, and the UK.
They have 24/7 customer service, a best price guarantee, and features like local travel guides and exclusive offers when you book.
Points of praise:
- Most reviewers found that Luxury Escapes’ customer service was second to none, with reviewers saying that representatives were professional and knowledgeable.
- They also said that their communication was efficient and their queries were responded to quickly.
- According to reviews, the overall process was smooth, with reviewers saying that staff were helpful and resolved any issues that arose.
Luxury Escapes has won a 2023 ProductReview.com.au Award in the Booking Services category! Reviewers praised its great customer service and how easy it was to book.
| Category | Daily Deals / Group Buying Sites and Booking Services |
|---|---|
| Deal Types | Activities, Food & Drink and Travel |
Contact info for Luxury Escapes
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What a lovely review to read – thank you so much for sharing with us. We look forward to seeing the escapes you go on in the future