8,553 reviews
AI reviews summary
Pros
Verdict
Overall sentiment towards Luxury Escapes is largely positive, with customers frequently praising the attentive support and expertise of the customer service and sales teams when arranging holidays. While a subset of reviews highlights frustrations regarding flexibility around cancellations during unforeseen disruptions and occasional discrepancies with package advertising, the majority of users report a smooth and satisfactory booking experience.
Amazing Bali offer with great inclusions! – We booked 3 rooms, an all-inclusive package at the Sofitel Bali Nusa Dua Beach Resort. The resort and inclusions were nothing short of outstanding! The resort was top-notch and comfortable, the service was amazing, the food was superb, fresh, and well-presented. I would highly recommend this resort to anyone wanting an above-average Bali… Read more · 1
experience in a great location!!
The service from Luxury Escapes was great. Initially, there was a minor hiccup, but this was resolved very efficiently by Jennifer C and Riley L. We were thankful for their involvement and the professionalism of LE. It made the stay even more enjoyable!! Thank you!
This is our third escape with Luxury Escapes. Their packages are great and I would recommend them to anybody.
We did the Ultra-Lux 10-Day Private South Africa Safari with Rovos Rail & All-Inclusive Sabi Sands Lodge. The tour was mixed. Accommodation in Capetown, Johannesburg and in Sabi Sands were excellent albeit very expensive. The train trip was just terrible. Stuck on a very slow moving train for close to four days. The train was beautiful and the… Read more
service great, but the journey had little scenery, just endless featureless plains. Beyond eat and drink, there was just nothing to do. We were allowed off the train twice in four days, for a total of five hours.
Luxury put us in a cabin that was tiny (10m2 including bathroom) and unliveable for two people with bags for 3 nights. We had to pay another $3.000 to upgrade to something bigger. The whole thing felt like a bait and switch. Definitely not "ultra luxury" as sold.
We added on another 3 days at Chobe. The lodge was fine and Chobe great but discovered that Luxury had overcharged us, nearly double the standard rate the hotel advertises, charging us ultra luxury rates for a standard lodge.. We challenged Luxury on this and got a bunch of waffle. I have followed up multiple times but no response.
After posting a review here and on other sites, they suddenly became more interested in reviewing the matter. After several weeks and asking me to re-supply evidence i had already submitted, they came back saying they charge "dynamic pricing" and would not refund me ie they will rip you off when they can. This is despite evidence showing that the published retails rates were +$3,000 less than what they charged me, and that the hotel had availability. Check everything they quote you. Go to the hotel sites and make sure they are charging you fairly. They cannot be trusted.
Luxury overall we have found very poor. They spend a lot of money on marketing but the experience falls abysmally short of the brand promise. Great up until they get your money and then the service becomes mixed to poor, with multiple follow-ups required to get responses. We lost all trust with the Chobe experience.
⭐ 1 STAR I am extremely disappointed with Luxury Escapes. I am a paying Luxury Escapes member, and one of the main reasons I use a service like this is because I believe I should be able to trust their recommendations. You use Luxury Escapes because you expect them to take the time, research and stress out of planning your holiday. … Read more
Unfortunately, my experience has completely changed my view of the company.
After returning from our holiday, I contacted Luxury Escapes about our experience. I also decided to independently look up the resort and read through the Google reviews and honestly, I wish I had done that before booking.
Many of the issues we experienced during our stay were already being mentioned by other guests in the Google reviews. Had I seen those reviews beforehand, I would have seriously reconsidered booking the resort.
That is what makes this so frustrating. I trusted Luxury Escapes to do the research for me. Instead, I feel like I should have done my own research rather than relying on a company whose entire appeal is that they make choosing and booking a holiday easier.
What has made the situation even worse is the response afterwards. Despite contacting Luxury Escapes and explaining what happened, I have received no meaningful compensation and no real sense of accountability or responsibility.
As a paying member, I expected much more.
If customers have to independently investigate resorts and read hundreds of reviews themselves to discover issues that other guests have already reported, then what exactly are we paying Luxury Escapes for?
I trusted Luxury Escapes to take the work out of booking our holiday. Unfortunately, this experience has taught me that I cannot simply rely on that trust.
I genuinely wish I had researched the resort myself before booking.
Hi Danielle, we’re sorry to hear about your… Read more
Reviews with attachments
- +5
Ok so I booked through luxury escapes and booked the club room. What an amazing break. The room was incredible - the resort amazing and the deal was incredible Show details · 1
- +2
⭐⭐⭐⭐⭐ A Stunning Boutique Resort with Exceptional Service We had a wonderful stay at Twinpalms Surin Beach and would absolutely return. It’s a stunning boutique-style resort, beautifully maintained and in a fantastic location. Although not directly on the beach, beautiful Surin Beach is just across the road and is perfect for swimming and long… Read more · 1
walks.
From the moment we arrived, the service was exceptional. A very special mention must go to Wansa, who looked after us at reception/guest relations. She set an incredibly high standard and went above and beyond throughout our stay.
We were welcomed with champagne and refreshing cold flannels while Wansa took the time to explain everything included in our package. We were also offered a room upgrade. Her warmth, professionalism and attention to detail made us feel genuinely valued as guests. Wansa is an absolute asset to Twinpalms.
A lovely personal touch was being able to choose from three flowers for our room. I chose orchids, which were then placed in our room throughout our stay.
Our room was stunning — huge, immaculate and beautifully designed, with a large balcony and gorgeous sunken bath. Evening turndown service, complete with a chocolate on the pillow, was another lovely touch.
Breakfast was excellent, with a huge selection. I especially loved the fresh fruit and freshly squeezed juices. We also enjoyed dinner at the restaurant — beautiful food, with the fish being my favourite.
The very long pool is gorgeous, with a poolside bar and restaurant, and the cocktails were delicious — especially the frozen mango daiquiri! My only small suggestion would be some subtle background music around the pool bar to create a little more atmosphere, although the peaceful ambience may be intentional.
The complimentary shuttle to Catch Beach Club and The Lazy Coconut was fantastic. Catch has a completely different atmosphere — great music, pool, beach, excellent food and beautiful weekend dancers. A special mention to Boss, who provided amazing service.
The Lazy Coconut next door has a more relaxed beach vibe. We enjoyed dinner there on our final night; the food was very good, although a little pricey.
Twinpalms is also extremely convenient, with restaurants, supermarkets, massage shops, laundries and tailors all within easy walking distance.
As beautiful as the resort is, the exceptional service made our stay truly memorable, particularly Wansa, who consistently went above and beyond.
We highly recommend Twinpalms Surin Beach and would definitely stay again. Five stars from us! ⭐⭐⭐⭐⭐
- +6
We had a wonderful stay at the MULIA Resort Bali through Luxury Escapes. This was our fourth visit to MULIA, and our MULIA Suite was absolutely beautiful. The suite was spacious, elegant and luxurious, yet warm and comfortable. It was spotless, beautifully maintained and thoughtfully presented, with every detail reflecting MULIA’s exceptional… Read more · 1
standards.
We loved the lush tropical gardens, magnificent beachfront, beautiful pools, restaurants, lounges and excellent wellness and fitness facilities. The resort is truly stunning and provides a wonderful setting for a relaxing and luxurious holiday.
What made this stay especially meaningful was the genuine warmth and exceptional hospitality of the MULIA team. So many familiar faces remembered us from previous visits, making us feel like returning friends rather than simply guests.
We are very grateful to Luxury Escapes for offering such a wonderful package and allowing us to experience MULIA once again.
Thank you, Luxury Escapes and MULIA Resort Bali, for another beautiful and unforgettable holiday. ❤️
- +2
Our stay at Residence Corte Grimani was one of the best travel experiences we’ve had. The location is perfect — tucked away in a quiet corner but still just a few minutes from St. Mark’s Square, vaporetto stops, restaurants, and everything you need. After long days walking through Venice, coming back to such a peaceful and spacious place felt… Read more · 1
amazing. The apartment itself was extremely clean, comfortable, and surprisingly spacious for Venice. The kitchen was well-equipped, the beds were comfortable, and everything felt thoughtfully maintained. It truly gave us the feeling of staying in a home rather than just a hotel room, which made traveling with family so much easier and more relaxing. But the biggest reason our trip went so smoothly was Vanessa, the manager. Vanessa, you are the reason this stay became so memorable for us. From the moment we made our booking you were patient, kind, and incredibly helpful. You guided us with local tips, transport advice, restaurant suggestions, and always made us feel welcomed and cared for. Thank you for going above and beyond to help us enjoy Venice comfortably and stress-free. We would absolutely stay here again and highly recommend Residence Corte Grimani to anyone looking for a comfortable, central stay in Venice with exceptional hospitality.
Deluxe 10-Day Vietnam Highlights with Ha Long Bay & Hoi An Had a fantastic holiday with an amazing group of people. Our guide, Bac, was caring, knowledgeable, and thoughtful throughout the tour. I chose this tour because it included intermittent free days, which provided a great balance between sightseeing and personal time. There was never any… Read more · 1
pressure to participate in optional excursions, which I really appreciated. The hotels were excellent—very comfortable, well located, and made for a relaxing stay. Overall, it was a well-organised and enjoyable experience that I would happily recommend.
- +2
I made a booking in luxury scape at kepenski bali high tea to cellebrate my 19 th yrs weddingt's aniverssary it was amazing experience staff was lovely very welcoming and helpful. It was lovely place to visits so much selection of food and dessert and free access to beach club and they will pick U up with buggy and take U to beach club and use the pool . High tea is for 3 hrs. Use when U only book directly to luxury scape . Show details · 2
The Apurva Kempinski Nusa Dua is a hotel we go back to time and time again. We have tried many other hotels all over Bali but The Kempinski is a resort that can't be matched. From the rooms and suites to the Reef Beach Club and restaurant where the fantastic Ardi looks after your every whim, he is such a good host, the lobby bar and the Japanese… Read more · 1
restaurant ( our favourite ) the whole experience is so totally relaxing with the staff so incredible, they are professional yet friendly, catering to your every whim The cleaning staff are the best, anticipating everything you want in your room. If you are lucky enough to have a Suite or above take advantage of the Fabulous Cliff Lounge, the staff are amazing, the breakfast superb. Can't forget Pala Rooftop for evening sunset drinks and canapes, the wonderful Juli the assistant manager runs it so smoothly all the staff are so confident and well trained by him, he is the best. The actual Hotel is a modern piece of architecture that stuns with a Balinese twist. The entrance foyer is to be amazed at and the view of course you cannot forget that. An instagramable place if ever I have seen one. Don't hesitate to go, you'll love it.
- +6
I booked with Luxury Escapes for the first time for a week in Seminyak at Villa Bali Asri Seminyak (Deluxe Pool 1BR Villa), to escape some of the Melbourne winter. The pricing was much better than other providers for the same villa, and the online booking/app experience was super easy. My Villa was amazing. Great location. The staff were amazing… Read more · 1
and I thoroughly enjoyed my time relaxing.
Due to an unforseen situation, I had to upgrade my flight home; the flight support team (Liza R) sorted it quickly via email despite the two-hour time difference, and payment via the app link was secure and simple. A perfect 5-star experience!
- +7
Wafaifo Resort, Hoi An. Vietnam. We thoroughly enjoyed 10 nights at the Wafaifo Resort, Hoi An. Where to commence this review as we could not fault our stay. Our 1st time to Vietnam and we could not have chosen a better venue to call home whilst in Hoi An. The resort is located conveniently and within easy walking distance to the Old and Ancient… Read more · 1
Towns and their must see attractions and local restaurants which are dotted in every conceivable direction. Brilliant, brilliant resort staff! Beautiful & comfortable room overlooking the pool. Splendid food was available, commencing with an amazing buffet breakfast, a 3 course lunch or dinner, your choice. Relaxing, refreshing pool and adjoining bar. Nothing was overlooked and nothing was a chore for the brilliant & friendly resort staff. So, so good! The inclusions in our Luxury Escapes package, ensured that our stay was truly a memorable one. Thank you! Our various day/part day tours were arranged by the front desk staff at reception and occurred without issue. A+++++
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- +1
We love Luxury Escapes and they have quickly become our choice provider of accomodation when we go away, both locally and internationally. We have booked several overseas accomodations including resorts and villas. The standout for us is the price is always the best when compared to other providers and we have always had amazing inclusions. Our… Read more · 1
most recent stay was the Brisbane Marriott on Easter weekend and whilst the price was $10 more expensive than another provider we received a beautiful Easter themed breakfast valued at $65 each. So worth every penny! Love the extras we had always got through Luxury Escapes!
Well designed villa with spectacular views and everything that you require for a getaway. Wonderful garden setting bringing wonderful lots of birdlife. Show details · 1
Luxury Escapes is our go to for holiday bookings. Their service is exceptional. Response times on queries are lightening fast. Deals offered are terrific value. We have had to make changes to reservations and have even had to cancel and it’s never a problem. Show details · 1
- +5
An absolutely stunning hotel. An amazing experience shared by all. This hotel will be extremely hard to beat. The best hotel we frequent flyers have ever had the privilege to stay in. Show details · 1
- +7
This is the second time we have stayed at Finolhu on Baa Atoll in The Maldives, booked through Luxury Escapes. We can highly recommend this absolutely beautiful resort, and will most definitely be going back again one day. From the moment you arrive in Malé and are whisked away to Finolhu's own private lounge while you wait for your seaplane you… Read more · 1
know you are going to be well looked after. The resort is stunning, our overwater pool villa just magical, the scenery is breathtaking, food absolutely delicious, plentiful, and a different cuisine theme each night, as well as 3 specialty restaurants to choose from, free flowing cocktails on the Luxury Escapes package and so much more. The unbelievably clear blue water is stunning with abundant fish life, and if you are a diver, the Dive Butler are an exceptional dive operation in every way - great crew, awesome boat, excellent gear, and mind-blowingly beautiful reefs to explore. Don't think about it - just book it!
- +5
We stayed at Double-Six Luxury Hotel Seminyak for our anniversary, and everything was perfect. Upon arrival, we enjoyed refreshing cocktails, and our Leisure Suite was huge and beautiful. The swimming pool overlooking the ocean was stunning. The Rooftop Sunset Bar quickly became our favorite: during the day, it served a fresh All-You-Can-Eat… Read more · 1
Buffet and Made-to-Order Breakfast, and at sunset, it transformed into a relaxing bar with locally inspired cocktails, floating pods, and ocean views. We also enjoyed dinner twice at The Plantation Grill—the food and desserts were excellent—and the couple’s massage at the spa was wonderfully relaxing. The staff was friendly and accommodating, and the central location made exploring Seminyak easy. Highly recommended for luxury, comfort, and exceptional service!
Latest follow-ups
Booked a holiday with Luxury Escapes and was provided excellent service by one of their support staff Rowah E. Show details
Follow-up · Holiday had its ups and downs. The optional experiences that I booked were not properly organised and there were some last minute adjustments. Some hotels were excellent - Jetwing Lake and the Grand Galle. Some had nightly noise issues - The Golden Crown and The Kingsbury Colombo. One was shabby and worn - Jetwing Beach.
Hi Andrew, thank you for your lovely review. We’re… Read more
Luxury have been great booking with them was easy and they were cheaper for our Fiji holiday. I noticed Fiji air had my granddaughter as an adult I contacted them and they said they would contact the they have done this and sent me a response thanks to Safwath A for his help Show details · 1
Follow-up · The Resort was lovely, room was cleaned everyday and staff were very friendly, kids club was amazing and great playground food was average. Free massage was wonderful and 2 free cocktails was yum. Fish feeding was fun. Our granddaughter was stay free but checking the bill the night before we left we were charged twice for her food . The lovely… Read more
We recently booked a special Maldives holiday through Luxury Escapes to celebrate my 60th birthday. While I would happily give SO/ Maldives five stars, unfortunately our experience with Luxury Escapes was disappointing. Our first issue was how the… Read more
package was coordinated. Luxury Escapes booked us on an overnight flight arriving in the Maldives at approximately 5am, yet our villa was not guaranteed until the normal 3pm check-in. After a long red-eye flight with virtually no sleep, we were exhausted and spent hours trying to rest on daybeds beside the pool while waiting for our villa.
Our prepaid drinks package also didn’t commence until 10am and our food package until 12 noon, meaning anything we wanted before then had to be purchased separately in US dollars.
I believe when flights form part of a premium package, accommodation and prepaid inclusions should be coordinated with arrival and departure times. Starting a luxury holiday with potentially a 10-hour wait for your room is hardly a luxury experience.
Our second disappointment was the unlimited free-flow drinks package. We only discovered after arriving that the minibar was excluded and drinks from the bars/restaurants could not be taken back to our villa.
We had specifically chosen a beautiful villa with a private pool and ocean views because we wanted privacy and relaxation. We weren’t looking to sit at a public bar drinking all day; we simply wanted to return after dinner and enjoy a bottle of sparkling wine and a few beers beside our own pool. Instead, this required purchasing drinks separately at very high US-dollar minibar or room-service prices.
SO/ Maldives initially advised us that this was a Luxury Escapes package issue. We therefore contacted Luxury Escapes and exchanged numerous emails over several days while we were actually at the resort. Despite explaining that valuable days of our short stay were passing, no satisfactory solution was reached. Ultimately, Luxury Escapes directed us back to SO/ Maldives to ask the resort for a goodwill arrangement.
Thankfully, our wonderful host Ana took our concerns to the Resort Manager. He personally came to speak with us, listened and immediately agreed to provide a bottle of sparkling wine and a few beers each day so we could finally enjoy our villa as we had intended. SO/ Maldives went above and beyond to resolve something that was not of their making.
Our departure highlighted the same poor coordination. Checkout was midday but we weren’t leaving the resort until approximately 5pm, and our food and drinks package also ended at midday. Once again SO/ Maldives came to our rescue, kindly allowing us to remain in our villa until approximately 4:30pm.
We also paid around A$8,000 total to upgrade two people to Business Class. While the flight attendants and food were excellent and the lie-flat seats appreciated, the seats were narrow and hard for sleeping and there was no turndown service or mattress/padding. Compared with other international Business Class products we’ve experienced, we didn’t feel the upgrade represented good value.
SO/ Maldives itself was outstanding. Ana, the Resort Manager and the staff were exceptional and made our holiday special.
Luxury Escapes, however, let us down. For a holiday of this cost and importance, I expected much better coordination from arrival through to departure not subject to availability rather you can check in early or have a late checkout.
We still have Luxury Escapes credit from a previously cancelled holiday, so we will likely have to use them again. Without that credit, this experience would make me seriously reconsider booking another major holiday with Luxury Escapes.
Follow-up · Since posting my original review, I'm being asked by readers some follow-up questions. What was our transfer experience? The transfer to SO/ Maldives itself was well organised and we had no issue with getting from the airport to the resort. Our concern was the way the overall package had been coordinated around our arrival time as I mentioned… Read more
Hi Brenza, Thank you for sharing your feedback… Read more
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Positive reviews
Justin M was incredibly helpful. Best customer service support I’ve had in years! Helped us to duplicate our booking for family and saved them hundreds of dollars in the process. Absolute legend. Cannot recommend him highly enough! Thanks Justin! Show reply
Fabulous food and wine tour with Matt Preston and Gary Mehigan Spain and Portugal several Michellin 2 star restaurants amazing winery visits and upmarket food classes Hotels transfers primo bus all excellent overall good value for money highly recommend ps Jude and our local guide Felipe so helpful and organised Show reply
Booking through Luxury Escapes is an absolute breeze. Cole was knowledgeable, helpful & so pleasant to deal with. The full package all sorted & booked within 24 hours. Couldn't have been easier & the rates are amazing! Show reply
Negative reviews
Do not use luxury escapes!!!!!!! My partner called 3 weeks ago for a group of 10 flights and accommodation. Time and time again we called back and response was we will get back to you in 24hours. Zero response. I called today and spoke to someone else and same response. Keep away from them Customer service is non existent
We sincerely apologise for the frustration and… Read more (+2 replies)
I am thoroughly disgusted by the lack of empathy and rigidity shown by Luxury Escapes. When my father was diagnosed with terminal Acute Myeloid Leukemia (AML)—a sudden, devastating medical emergency—we naturally had to cancel our travel plans. Despite this major family crisis, Luxury Escapes refused to issue a full refund, hiding behind fine… Read more
print and offering only a partial return of funds. I am still owed over $1,200. What makes it even worse is that they didn’t even bother to ask for or look at any medical documentation; they just flat-out refused to show any human decency or flexibility. To put their lack of compassion into perspective, Qantas gave us a full refund for six flights equaling over $5,000 during the exact same crisis, yet Luxury Escapes couldn't manage basic human decency. At a time when a family is facing a terminal cancer battle, you expect a reputable travel company to show compassion rather than just cashing in on a medical emergency.
To add insult to injury, when given the chance to make things right for their customer, they offered a measly $200 voucher for a new package that expires in 12 months.
I know I'll likely get a standard automated reply from Luxury Escapes saying they're "sorry this has happened," but the reality is they don't care at all. Given how poorly they treat customers facing genuine emergencies, I will never book with them again, and I strongly advise others to look elsewhere for travel providers who actually care.
Hi Zac, thank you for sharing your feedback. We… Read more
After purchasing airline tickets to Bali through Luxury Escapes, they contacted me offering us lounge service in the Concordia Lounge for $65AU per head. As our economy flight wasn’t leaving until 2330 we thought it would be a good opportunity to relax, have a meal and a glass of wine. On arrival at the Concordia gate we were advised the lounge… Read more
was full and they did not serve any alcoholic beverages. We were told we could go into the lounge but would have to share tables with other people. We proceeded and managed to find a small table after a short wait however the table was not cleaned or any of the previous diners dirty crockery and cutlery removed while we were sitting there. All of the bins were overflowing with rubbish and the general cleanliness of the Lounge left a lot to be desired. We decided to have a meal however there was very little to choose from. The two hot dishes, served in Bain-Marie’s were beef stroganoff which was like chewing leather and a fish dish which was dry and quite frankly both were inedible even though we were hungry. Rice was on offer but was dry and just about empty. The food on offer really was rather appalling. I contacted Luxury Escapes and advised them of our disappointment with the Concordia Lounge who asked what outcome I would like (partial or full refund) of which I said full refund. After much dialogue the best they could offer me was a AUD$65 voucher with Luxury Escapes to be used within 12 months. Very disappointing from such a big company and will not use Luxury Escapes again and would not recommend them so have subsequently refused their offer of a voucher.
Hi there, We’re really sorry to hear about your… Read more (+1 reply)
Recent reviews
Fantastic service from Cole tonight I was having trouble making my booking online so I called up customer service. Cole was so friendly and helpful and helped me with my booking. Its all booked now and I am very excited as it is our 20th Anniversary celebration. Thank you so much Cole wonderful service 5 stars Kind regards Julae Morgan-Preece Show reply
I was trying to book accommodation online, there was problem with the payment and I was very frustrated. I called and Cole answered, he was very calming and helpful. He was a pleasure to deal with actually and sorted my issue out promptly. I was very impressed with Cole's customer service, what a great asset to your company. Show reply
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Hi Peter, Thank you for sharing your feedback.… Read more