Luxury Escapes previously offered $10 store credit to their customers to encourage them to write a positive or negative review. This campaign concluded early 2018. It is possible that reviews were written by customers who received such a reward.
Q1 - Surfers Paradise
Wendy was so very helpful with our booking - there was a fantastic deal on with the Hotel and lots of extra inclusions - very happy with our forthcoming holiday plans! Will book our next holiday with Luxury Escapes!
Love luxury escapes
We have just booked our 11th Luxury Escape and have dealt with different operators over this time and have found that all staff are very professional and willing to go the extra mile. Our Escapes have been to Phuket, Koh Samui, Bali and Australia and have all gone off without a hitch. The resorts LE use are exceptional value for money and with the added inclusions made our holidays even more exceptional. The only travel agents we use.
Excellent customer service!
Such great customer service, Gab was very friendly and quickly resolved my issue! I had to change the dates and he was so helpful, making the change and following up with a quick email. We’re now really looking forward to the trip!
They organised it all!
Luxury Escapes were easy to deal with and were prompt in returning my calls and emails. We had something go wrong in the planning but they were very gracious and helpful as well as paying some of the difference.
CUSTOMER SERVICE TOPS
Lucy Barron has fabulous customer service skills and always cares about her customer
I once had a bad experience and she gave me a $ 250 gift card .. how good is that
I have bought about 20 luxury escapes and can highly recommend them
value for money !!
Thank you very much to Ashlee for making my booking experience such a breeze. I had encountered some problems with using my credit card online as I was in China and emailed in for help. Ashlee was tremendously patient having to call me several times before I could sort it out. Top marks for her cheery disposition that made it so easy for me to forget about my frustration.
We have just returned from a wonderful 5 days staying at the Seminyak ICON VILLAS.
We were extremely fortunate to win this at a Luxury Escape Function promotion on Indonesia.
The service was exceptional and the villa extremely clean and the airconditioner efficient.
the staff organised for a driver and guide to do the tourist spots Ubud etc and we had a marvellous experience.
As all meals were included we didn't need to eat out, however in Seminyak there is a wonderful selection of resturants /bars etc.
The transfer service to and from the airport and into Seminyak efficient also.
for a short break this is a marvellous spot to relax and unwind.
Best Holiday Booking Site !!!!
This was already second time we have booked holiday through Luxury Escapes. They have excellent deals and professional service! The consultant Steven Kelly we dealt with was very helpful and managed to secure a deal for us post the special deal that was gone from their website, we were just too slow to make the booking. We were very happy with the service and the price. Definately we will use Luxury Escapes again.
We have been using luxury escapes for approximately 4 years, every trip has been amazing. We now use Steven kelly as a rep to help with our booking options and it makes it a better service as you are speaking to a person not a computer.
Great Deal and wonderful service! The consultant I dealt with was helpful and extremely thorough. I was very happy with the service and the price. I will certainly use luxury Escapes again.
Needed to change dates for Clarendon Retreat booking. Operator very helpful, and talked me through changing dates online. Have used LE before for this Retreat and found it a wonderful stay. LE deals are really great.
So easy, lovely staff.
Thank you to Gab for helping me organise our flight details with the hotel. One less thing to do as we prepare for our lovely stay in Thailand! Cheers Gab!
Nikki was very effecient over the phone. She arranged FF points and I had the confirmation email within minutes.
Sadly it was a shock to learn from Nikki that a surcharge of $80 applied because we booked over a saturday.night.
No mention of this in their full page ads in the paper..
Called earlier today regarding a Thailand/Bali trip for later in the year. Dominic was very knowledgeable and gave me many options to think about. Looking forward to booking this trip with Luxury Escapes and Dominic in the future.
PEPPERS FINGAL 2 DAY SPECIAL OFFER
Nikki was all that one could hope for in a travel consultant. She made it all so easy and we're looking forward to our getaway. No extra fees and Frequent Flyers points sorted out too. Also told us about the shuttle service.
Shaz country gal
Booking made easy
I started asking questions about a trip to The Haven Khao Lak Thailand via the chat. It was very good and the lady answered all my questions. I then recieved a phone call from Jayden who again was very helpful and booked my stay. I waited an hour for the conformation email but it didn't come. So I rang back and was assured by another staff member that it was sent but they would resend..I waited again. Again I rang back and this time found the problem. My email which I had read out 5 times was wrong. It was fixed and my email arrived shortly. Still feel the service was good just a slip up which is now resolved.
TERRIBLE EXPERIENCE. Do NOT use this company. I booked a package to Maldives. Due to serious medical condition have been advised not to travel for the foreseeable future. Contacted the hotel direct and they were very sympathetic, advised they would be happy for cancellation of package WITHOUT any cancellation costs. They relayed this to Luxury Escapes and I provided LE with a medical certificate. Luxury Escapes have decided they will keep THOUSANDS of dollars as a "cancellation admin fee". Absolutely appalling. Never use this company, book direct through the hotel.
Great Adult Playground
I booked the 10 night trip to The Haven in Khao Lak with Lydia on a Sunday night and she was really helpful and answered all my queries. As I do not have dates as yet to book the trip, she explained how it worked. We are so happy to be able to go in the future. We don't expect to pay more as we will book dates off season.
Outstanding customer service
We had a gift vouchers to activate and then wanted to book a trip. Nothing was too difficult for Nikki. She was very thorough and sorted our booking efficiently and quickly. Thank you so much.
Excellent Customer Service - Simonette
We booked a trip to Bali with another family and Simonette put together a fantastic package. She answered all our questions and provided great insight into the inclusions in our package. She was very responsive and met all our expectations. Thank you Simonette.
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