Great Southern Bank Travel Insurance

A joke of a bank – Worst service I’ve had with a bank. My mother and I are trying to apply for a loan for $10 000 for a car. We’re doing it together because myself, a 23 year old, would like to start getting a credit rating. They will not process the loan application because I can’t access my employment contract. I work for the DET (Department of Education) and can not access the office until the 27th of January. In the mean time, I’ve given GS all my PAYG summaries and previous payslips. Apparently PAYG and payslips don’t count as a record of holding a job. I’m not sure how an employment contract is a stronger piece of evidence than my payslips. This wasn’t something they asked for initially. If this was such important document, you’d think the loan team would ask for it straight away. This bank has no support for Youth and I would not recommend using this bank if you’d like a bank with good customer service. We constantly get hung up on when the customer service team can’t help us. We’ve been ringing the customer service team multiple times a day for a week, and our loan has not progressed anywhere. It’s getting to the point where my mother is considering removing her home loan and taking our whole families business elsewhere. Before applying for a loan here, look at the reviews of any other bank. I wish I looked before committing a week of my time to a incompetent company. My friends are starting to buy houses, and I will make sure they steer clear of this bank for a home loan, for any loan.

Everything I needed – The only reason I gave 4 instead of 5 stars is because I didn't need to go all the way and make a claim. The service was good and the policy had the cover that I needed.