Great Water Physical store

Great Experience – Had a great experience. Called on the Monday and paid for an under sink reverse osmosis system. Had it delivered and installed a week later. Also, great customer service.

Perfect for my needs – I purchased an under sink water filter from Great Water as I have many sensitivity issues with the town water. It is saving me $20 a week in bottled/cask water now and I love it. The contracted installer was friendly and efficient and an asset to Great Water. Very satisfied with both the system and service. Show details

Fantastic & Friendly Service, Installation & Maintenance – We met Levon in our first consultation four years ago, and then again when he installed our Osmosis system. Tom installed our full house filtration. Since then, I have recommended them and Great Water filtration system to my family and friends. Everyone who has since had their Osmosis under the sink filters installed, were all very happy with… Read more ·  1

the great customer service and very professional approach to the work. Both Levon and Tom were always very punctual, very friendly and helpful to all of us when installing the systems.

We continue to be pleased with the installation, as we were when the filters were first installed. We noticed instantly the difference the filters have made from tasting how clean and fresh the water was, to how there was no obvious chlorine or metal smell at all.

We have complete peace of mind knowing all the nasties are being filtered out for drinking, cooking and washing. We have no hesitation in recommending Great Water.

Spent big bucks, unit leaked, outdoor install is not to code, horrible after sales service – Spent BIG dollars (4.6k) with the company putting in whole house filter, in kitchen filter as well as a on demand hot water unit PLUS a 10 year warranty. Hot water unit leaked and then stopped working within a year, the leak ruined my cabinetry under the sink (brand new build too) and NO FIX even tho it's guaranteed in their brochures etc,… Read more

absolutely no accountability. The the hot water unit stopped working completely, they first said it was out of warranty (we paid 10 year warranty and were lead to believe this included everything, were told by sales that they'd even upgrade the unit for FREE when they put out new systems - again lies) and when I pushed they waved the unit fee and said I had to pay for the reinstallation fee, not wanting to argue anymore i accepted begrudgingly.

We had plumbers come to do a little work on our taps and they found that great water installers had used click connections on the underground OUTDOOR install, and used indoor rated piping, and that the entire thing was not to code and illegal. Contacted great water and they denied, the sales came and looked and said it looked fine, i told him the plumbers said it was illegal and to get the guy who did the install to come back and have a look or another qualified plumber of theirs, the sales said he'd talk with management and i've never ever heard back from them since.

Disgraceful company. Absolutely would not recommend, will prob take them to fair trading soon.

Excellent product glad I had it installed – Our water quality is amazing, I particularly love the reverse osmosis filter. Now I also have the household filter too. Even the towels are softer without using softener in the washing machine. Highly recommend installing these filters Show details

Perfect. Service – Technician arrived on time, was friendly and professional, and changed the filters without fuss. Would highly recommend him to anyone. Show reply

After Sale service – The chiller stopped working, contacted the office and I have been promised the chiller will be replaced, I have also been offered free replacement. Satisfied with the product and maintenance.

Amazing continued service and high quality products – Bought a filter from these guys 3 years ago And I am continually impressed at how well the filter still works and how the business reminds me every 12 months to replace my cartridges. The plumber Tom they sent out to install the my filter was professional and got the job done quicker then I thought, would definitely recommend Show details ·  1

Bad after sale service – Have using them for few year , but find that the after sale service is really bad , all they want is your $$$$ , sent out the cartridge without introduction, call and ask feel like I’m a trouble maker. If I can remember how many switch I need to switch off before charging cartridges, I won’t call !!!! When you tell them the water has some taste… Read more

and ask them to send someone for check (which included in the service when we first sign up) and they refused!! Just tell me to change cartridges which I only used for half year !!!! Ridiculous customer Service .

Worst after sales service – Product is good but possible no better than any other water filter company. Office staff couldn't care less.do not return calls. absolutely no after sales service. Definitely do not buy a service contract from them as there is no service.

Amazing Service and incredible products – I have been drinking Great Water Filters water for many years now. I feel so much better drinking filtered alkaline water. I love the fact with Great Water all prices include installation by a licensed plumber. The service is always good. The company rings me every 12 months and post out my cartridges for free. Simple to change - just like changing a light globe. Show details ·  1

This business is so frustrating – Bought my Elite Series 2 water filters a little over 2 years ago so have had to replace my cartridges twice. On both occasions delivery has been very slow and when the cartridges have arrived they have been the wrong ones. This year I even emailed a photo of the type we needed. Cartridges were sent to the wrong address, even after calling twice to ensure there was no confusion. I would never recommend this company’s after sales service.