The service guy was on time, polite and efficient. The filter was installed quickly. I’m very happy with the service!

The water in Kew, Melbourne is of poor quality. In order to resolve the issue, we had installed the whole house and under the sink water filtration system. We are very pleased with the end result.

Levon has been changing our filters and servicing our system for the past 9 years . He has always been punctual, polite, efficient, fast and friendly. I cannot praise him enough. Many thanks :-)

Have had my filter for many years, without any trouble of any sort. Technicians who come to change filters are top notch, fast and friendly.

It is handy having yearly reminders for filter service and replacement. We also had a minor repair which needed doing and this was organised quickly for us, without any hassles.

Technician arrived on time, was friendly and professional, and changed the filters without fuss. Would highly recommend him to anyone.

Levon has been changing my filters and servicing my system for years. Always friendly and fast! Never had an issue and always happy.

Excellent service, extremely helpful and prompt. Seemless from beginning to end. Our family is now enjoying the benefits, thank you!

Excellent service, always on time and happy with technician been servicing my water filter for years and absolutely love the product.

Purchased the Whole house filter and under sink filter. Absolutely amazing product specially RO water. Fast service, very neatly installed and all working good.

The water here on Phillip Island is terrible We have installed a whole house water filtration system to combat the problem and we couldn't be happier, the team at great water have helped us through experience and we couldn't thank them enough.

after sales service level seems a bit hit and miss. I am waiting on the resolution of my issue to finalise my opinion

I have just had a elite series 3 reverse osmosis installed in our house,
the sale process was quick & easy, the installation date was confirmed with few days by there head office
On the day the plumber arrived on time & did a neat & tidy job
The water filter is amazing, taste is fantastic & smooth
100% would recommend to everyone I no

I have recently installed the whole house water filter . The sale process was straight forward and easy . David was answering my question quick and he was very helpfull .

I had quick installation follow up through their office and they confirmed the date twice with me .

Plumber came on time and did a very nice and clean job .

System is working beatifull . It is looking nice as well with the cover .

I am happy with my purchase and would recommend them

The chiller stopped working, contacted the office and I have been promised the chiller will be replaced, I have also been offered free replacement. Satisfied with the product and maintenance.

I literally feel like I invested in my family protection. The high-quality whole house water filter added value to the water we consume and utilize. All Thanks to the Great Water Team.

Bought 4 years ago, just changed my water filter cartridges. It is easy t order online and you get the order in few days. It's working amazingly fine and does the job.

Bought a filter from these guys 3 years ago And I am continually impressed at how well the filter still works and how the business reminds me every 12 months to replace my cartridges. The plumber Tom they sent out to install the my filter was professional and got the job done quicker then I thought, would definitely recommend

Have using them for few year , but find that the after sale service is really bad , all they want is your $$$$ , sent out the cartridge without introduction, call and ask feel like I’m a trouble maker. If I can remember how many switch I need to switch off before charging cartridges, I won’t call !!!!
When you tell them the water has some taste and ask them to send someone for check (which included in the service when we first sign up) and they refused!! Just tell me to change cartridges which I only used for half year !!!! Ridiculous customer Service .

Product is good but possible no better than any other water filter company. Office staff couldn't care less.do not return calls. absolutely no after sales service. Definitely do not buy a service contract from them as there is no service.

Had great water or a few years paid $999 for 10 years which we haven’t used . Sold our house and they refuse to refund the money we have not used . We no longer want the service . Owner gave an embarrassing reason referring to a car as to why he refuses to refund . I am taking this further. Shame on great water