Great Water

The chiller stopped working, contacted the office and I have been promised the chiller will be replaced, I have also been offered free replacement. Satisfied with the product and maintenance.

I literally feel like I invested in my family protection. The high-quality whole house water filter added value to the water we consume and utilize. All Thanks to the Great Water Team.

Bought 4 years ago, just changed my water filter cartridges. It is easy t order online and you get the order in few days. It's working amazingly fine and does the job.

Bought a filter from these guys 3 years ago And I am continually impressed at how well the filter still works and how the business reminds me every 12 months to replace my cartridges. The plumber Tom they sent out to install the my filter was professional and got the job done quicker then I thought, would definitely recommend

Have using them for few year , but find that the after sale service is really bad , all they want is your $$$$ , sent out the cartridge without introduction, call and ask feel like I’m a trouble maker. If I can remember how many switch I need to switch off before charging cartridges, I won’t call !!!!
When you tell them the water has some taste and ask them to send someone for check (which included in the service when we first sign up) and they refused!! Just tell me to change cartridges which I only used for half year !!!! Ridiculous customer Service .

Product is good but possible no better than any other water filter company. Office staff couldn't care less.do not return calls. absolutely no after sales service. Definitely do not buy a service contract from them as there is no service.

Had great water or a few years paid $999 for 10 years which we haven’t used . Sold our house and they refuse to refund the money we have not used . We no longer want the service . Owner gave an embarrassing reason referring to a car as to why he refuses to refund . I am taking this further. Shame on great water

I Love my filter and love the service. I get a call every 12 months, they post my replacement cartridges out for free and they are simple to change, just like changing a light globe.
I highly recommend this company.

I have been drinking Great Water Filters water for many years now. I feel so much better drinking filtered alkaline water. I love the fact with Great Water all prices include installation by a licensed plumber. The service is always good. The company rings me every 12 months and post out my cartridges for free. Simple to change - just like changing a light globe.

I bought a $1000 filter 2 years ago and ordered replacement filter year after which got delivered after 1 months of ordering.
Ordered another filter this year and now it’s being 3 weeks and still waiting for replacement filter to be delivered, everyday clowns from great water call me to tell me that they working on delivering the order as they are having issue with my order but can’t tell what the issue is!.
Honestly get a different brand of filter for which you can buy replacement filters in store.
Moreover this filter is not worth the money you will pay .
Surely there are cheaper and better options in market; wish I had done my research before buying from great water.

Bought my Elite Series 2 water filters a little over 2 years ago so have had to replace my cartridges twice. On both occasions delivery has been very slow and when the cartridges have arrived they have been the wrong ones. This year I even emailed a photo of the type we needed. Cartridges were sent to the wrong address, even after calling twice to ensure there was no confusion. I would never recommend this company’s after sales service.

So had this elite series 2 filter for about 7 months. The water did taste better when it was first installed, but somehow just don't taste clean enough. Never really questioned it, until one day I tried my friend's filter (not gonna advertise for the brand), I realise great water filter is total crap. Its like day and night difference in taste and appearance. The water came out of mine will be yellow (with chlorine tester) just like tap water, while my friend's one is completely clear. Will definitely approach consumer affair if grey water filter can't explain this.

I ordered filters from them for my system, I was charged & said that, i will be sent Membrane & cartridges, but sent just cartridges alone. When called, business is sorry about that and i was said, i ordered only cartridges, but not membrane.

Shows the ethics of business & i have a Far infrared filter, which my system doesn't has, but was sent for no cause or use.

I would stay far away from them and wouldn't bother doing business with them and would look elsewhere.