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Great Water
2.4 from 15 reviews

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Reviews

Review distribution

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1 star
9

After Sale service

published

The chiller stopped working, contacted the office and I have been promised the chiller will be replaced, I have also been offered free replacement. Satisfied with the product and maintenance.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Great Water
David G.Great Water

Hi Siby, thanks for your comments. The manufacturer warranty has run out but we are going to replace with brand new chiller system for you. Thanks for your patience in getting this sorted. regards Dave. Business Development Manager.


It's Worth Investing

published

I literally feel like I invested in my family protection. The high-quality whole house water filter added value to the water we consume and utilize. All Thanks to the Great Water Team.

Product Quality
Shipping
1 comment
Great Water
David G.Great Water

Thanks Ada, we appreciate you investing in the Whole of house system. Enjoy.

Manny P.

Manny P.Greater Melbourne (Outer), VIC

  • 2 reviews

Clean, Quite and easy to maintain

published

Bought 4 years ago, just changed my water filter cartridges. It is easy t order online and you get the order in few days. It's working amazingly fine and does the job.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Great Water
David G.Great Water

Thank you for your custom Manny. Keep enjoying filtered water.

finnian b.

finnian b.Greater Melbourne (Metropolitan), VIC

Amazing continued service and high quality products

published

Bought a filter from these guys 3 years ago And I am continually impressed at how well the filter still works and how the business reminds me every 12 months to replace my cartridges. The plumber Tom they sent out to install the my filter was professional and got the job done quicker then I thought, would definitely recommend

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMelbourne
See all answers
1 comment
Great Water
David G.Great Water

Thanks Finnian, I really appreciate your positive feedback. Enjoy your filtered water and I will pass this onto our head plumber Tom. Tom is a valued member of our team and he cares a lot about customer service and doing an excellent job.


bellamama

bellamamaVictoria, Australia

  • 18 reviews
  • 6 likes

Bad after sale service

published

Have using them for few year , but find that the after sale service is really bad , all they want is your $$$$ , sent out the cartridge without introduction, call and ask feel like I’m a trouble maker. If I can remember how many switch I need to switch off before charging cartridges, I won’t call !!!!
When you tell them the water has some taste and ask them to send someone for check (which included in the service when we first sign up) and they refused!! Just tell me to change cartridges which I only used for half year !!!! Ridiculous customer Service .

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Great Water
David G.Great Water

Worst after sales service

published

Product is good but possible no better than any other water filter company. Office staff couldn't care less.do not return calls. absolutely no after sales service. Definitely do not buy a service contract from them as there is no service.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Great Water
David G.Great Water

Belinda

BelindaGreater Melbourne (Outer), VIC

Poor customer service

published

Had great water or a few years paid $999 for 10 years which we haven’t used . Sold our house and they refuse to refund the money we have not used . We no longer want the service . Owner gave an embarrassing reason referring to a car as to why he refuses to refund . I am taking this further. Shame on great water

Product Quality
Return Claim MadeYes
3 comments
Great Water
David G.Great Water
Belinda
Belinda

Dave yes I spoke to you and the owner . I have made it perfectly clear that it is a product that is no longer wanted or needed . I will never change my mind. Stop trying to bully me . I will now be contacting consumer affairs.

Great Water
David G.Great Water

Cob101

Cob101Goulburn Valley, VIC

  • 3 reviews
  • 3 likes

Great service and product

published

I Love my filter and love the service. I get a call every 12 months, they post my replacement cartridges out for free and they are simple to change, just like changing a light globe.
I highly recommend this company.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Great Water
David G.Great Water
Cob101

Cob101Goulburn Valley, VIC

  • 3 reviews
  • 3 likes

Amazing Service and incredible products

published

I have been drinking Great Water Filters water for many years now. I feel so much better drinking filtered alkaline water. I love the fact with Great Water all prices include installation by a licensed plumber. The service is always good. The company rings me every 12 months and post out my cartridges for free. Simple to change - just like changing a light globe.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMelbourne
See all answers
1 comment
Great Water
David G.Great Water

Hi, I noticed above you commented as well. One on the physical store and one on the online store. Thank you for both reviews. Much appreciated.
Kind regards,
David Gemmill
Business Development Manager

Angie B

Angie BPerth, WA

The absolute worst after sales service

published
Product Quality
Shipping
Return Claim MadeNo
1 comment
Great Water
David G.Great Water

Sunny

SunnyMelbourne

  • 15 reviews
  • 13 likes

Horrible after sales service

published

I bought a $1000 filter 2 years ago and ordered replacement filter year after which got delivered after 1 months of ordering.
Ordered another filter this year and now it’s being 3 weeks and still waiting for replacement filter to be delivered, everyday clowns from great water call me to tell me that they working on delivering the order as they are having issue with my order but can’t tell what the issue is!.
Honestly get a different brand of filter for which you can buy replacement filters in store.
Moreover this filter is not worth the money you will pay .
Surely there are cheaper and better options in market; wish I had done my research before buying from great water.

Product Quality
Return Claim MadeNo
1 comment
Great Water
David G.Great Water

This business is so frustrating

published

Bought my Elite Series 2 water filters a little over 2 years ago so have had to replace my cartridges twice. On both occasions delivery has been very slow and when the cartridges have arrived they have been the wrong ones. This year I even emailed a photo of the type we needed. Cartridges were sent to the wrong address, even after calling twice to ensure there was no confusion. I would never recommend this company’s after sales service.

1 comment
Great Water
David G.Great Water

Will

WillPerth

Very bad customer service

published
1 comment
Great Water
David G.Great Water

goonerdroid

goonerdroidPerth, WA

  • 7 reviews
  • 5 likes
  • Verified customer

Didn't even filter chlorine! Tested with chlorine tester

published

So had this elite series 2 filter for about 7 months. The water did taste better when it was first installed, but somehow just don't taste clean enough. Never really questioned it, until one day I tried my friend's filter (not gonna advertise for the brand), I realise great water filter is total crap. Its like day and night difference in taste and appearance. The water came out of mine will be yellow (with chlorine tester) just like tap water, while my friend's one is completely clear. Will definitely approach consumer affair if grey water filter can't explain this.

1 comment
Great Water
David G.Great Water
rainsoft.001

rainsoft.001Sydney, NSW

  • 16 reviews
  • 19 likes
  • Verified customer

Ok Product, big price and loads of crap and cheats

published

I ordered filters from them for my system, I was charged & said that, i will be sent Membrane & cartridges, but sent just cartridges alone. When called, business is sorry about that and i was said, i ordered only cartridges, but not membrane.

Shows the ethics of business & i have a Far infrared filter, which my system doesn't has, but was sent for no cause or use.

I would stay far away from them and wouldn't bother doing business with them and would look elsewhere.

1 comment
Great Water
David G.Great Water

Questions & Answers

Siljac

Siljacasked

I have been told that it is going to cost me $25 to post out my replacement cartridges, which have previously been sent out free, as per review I just read, which was just 4 months ago, they got theirs sent out free still...

2 answers
Great Water
David G.Great Water

Hi, can I have your name so I can check for you. Please call me on 0439 721 149. Thanks Dave.

Great Water
David G.Great Water

Thanks for texting me and I am glad that this matter was already dealt with by our office and you dont have to pay $25 postage. We post out for free as we normally do for you and all of our 15,000 customers. We like to deal with customers directly rather than on this site as names are anonymous. We look after all of our customers and have been for over 20 years.


Lazy guy

Lazy guyasked

Is this greatwater filter in moorabbin? i was thinking of elite series 2+. Do you think greatwater prove good product or just not that good?

3 answers
rainsoft.001
rainsoft.001

Head Office – Melbourne
Shop 1 / 2 Station Street
(Cnr Nepean Hwy)
Moorabbin Victoria 3189

Yes this is where these guys are, but water is good though.

New ex customer
New ex customer

Don’t bother. After sales service is very rude. They have an original charge to set up and then continually sting you for $250 each year to replace. When I bought the original kit they told me it would only be 150 per year. Price goes up. A lady rang me the other day from this business, 31/01/19, and when I questioned the price, she said well don’t bother then- find yourself another system. A great representative of their company for sure! I am not sure whether they are a big enough and professional enough business to put trust in them that they actually sell what they say they sell. We may be paying all this money for nothing. Or who knows what chemicals are in their filters. Their filters are their own brand... Last year they sent me a box that was unsealed and one of the 4 filters from my Elite 2 unit had been used... There must be better out there.

Great Water
David G.Great Water

Hi, it's Dave here.
I'm sorry to hear about your experience.
I take it personally when our customers are treated this way. I'd like to know who this person was in our company that was rude? Can you please text me on 0439 721 149 and I will call you back.
As far as water filter systems go, we pride ourselves on quality and service and great prices. When you invest in our systems you get Free Installation by a licensed plumber. And then every 12 months you change cartridges. The cartridges last 12 months. I'd like to talk to you about your pricing issue as well.
You can be guaranteed our filters take out all the impurities we state and are scientifically tested.
We are a family run business and have been servicing our customers for 25 years.
Looking forward to chatting soon.
Kind regards,
David Gemmill
Business Development Manager.


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Great Water Online store

Great Water Online store

3.8
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Great Water Physical store

Great Water Physical store

2.7
(6)
CategoryOnline Shops and Home Care ShopsPhysical Shops and Home Care Shops

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