Greg Hocking

Rudest and most unprofessional – We recently moved to a property under them. Complained about the urine smell in the master bedroom and asked them to clean it. Refused saying it’s already steam cleaned. We had to steam clean all the carpets as we didn’t want to stay under unhygienic conditions. We also cleaned all the house because the dirt on tiles. Lots of things ( like 5-6… Read more

missing bulbs, faulty gas cooker , faulty fans , broken doors, grass cutting) were fixed more than two weeks after lot of following up. The rude owner Shae was like it’s our duty to follow up things when it’s clearly the job of property manager. The unprofessional property manager Tanya Marin made false accusations about different people living in the house relying of their handyman’s words. Most rudest and most unprofessional of Shae and Tanya when dealing via emails. Trying to put blame on us instead of working on their faults and unprofessional behaviour. They also send rent arrears emails on the due date of the rent when it has been paid oneday prior.

Worst Experience – Agent not following guidelines and bullying to claim the bond money somehow

Caroline Springs Office is the worst rental agency I have ever dealt with – The Director and the Property Manager in charge of my tenancy are the worst and most unprofessional agents I have ever dealt with in the last 10 years I have been renting. For one it is near impossible to get into to contact with anyone by phone call. The office is constantly stating its closed even though we are well out of lockdowns. On top of… Read more

the rude correspondence I am used to receiving by now what tipped me over was an issue with the water bill being sent to the owner as the agency failed to inform the company that I have moved in.

Eight months into my tenancy I receive an email stating that money is owed for water as I FAILED to notify the water company (key word "I"). The agent then got her director involved after I sent a screen shot and expressed my annoyance at the fact that I am being blamed for something that is the agency or owners responsibility to change for new tenants which she seemed to clueless to. The email was forwarded to her director who then also rudely responded stating that they did and it is not their fault that I didn't answer my phone calls or phone the water company back (I never received any calls). Passing blame on to me and refusing to take any accountability to the fact that they messed up and her agent lacks proper training is just unacceptable as a major agency. That same day when it seems they finally did contact the water company I received an email welcoming me to the water company and that I have now been signed up as the tenant... funny how there was no phone call I needed to answer this time?

I would have appreciated an email with an apology stating they must of had an oversight and they will fix it right away not rudely pass the blame on me because they have incompetent agents. I just am completely appalled at their treatment of customer and clients. I feel sorry for the landlord who is paying them and losing money for the worst service possible.

I would never deal with this agency again – If I can give 0 star, I would. Previously known as Sweeney Property Agent in Footscray, I had encountered a lot of issues as soon as I signed a lease with them. Property is in poor condition, very dirty and dusty. I expected the place in reasonably clean, but apparently I was expecting too much. I had to get appliances delivered on the first day of the lease, so there was no other way I could cancel my purchase because of this property condition. Show details

And the winner is Greg hocking Caroline Springs as the worst realestste company in Australia.. Congratulations – Where do I begin... From rude abnoxios office staff that need to get a course on customer service. These people have no idea how to run this place. From not returning phone calls, to not helping with client needs and then treating client with VCAT which inturn if they looked at ledgers properly or relevant receipts they would realize they stuffed… Read more

up. No apologies nothing . Centerlink staff are better better operators.. Congratulations Greg Hocking for the above mentioned award I'm sure it won't be your last award.

Irresponsible and misleading – This is my second time buying a house and Jacob Davis from Greg Hocking has really opened my eyes about what you call a doggy realestate agent. He completely mislead me about the brand new house I bought. I have been having so many issues with the house as soon as I moved in and all what I have got from Jacob is just "It's the vendor and the… Read more

builder's fault, not mine. I don't know anything about it. I am only here to sell the house". I have been going through a terrible stressful time with this new house and what worse is having an agency who is just there for commission fee and ignoring all the morals. The light, the toilet seats, the stoves, the dishwasher and the doors' locks are all broken right from the first few weeks we moved in. The toilet is blocked after a few times being used. The front garden was left completely a jungle. And the council is now telling me to contact the vendor as it's their responsibility. Where do I get the vendor's contact when I bought it through an agency? I had to push for weeks before I could get a key to open the door to my backyard. And till now I still haven't got the warranty documents for most of the facilities in the house. It's been countless emails and calls to chase what I deserve and get nothing. When I first came for inspection, Jacob said the house is brand new and in "perfect" condition so I can have peace in mind and won't have to worry about any issues with it for awhile. Then in my second inspection which is the final inspection, he decided to come late for 15 mins and then telling me that he has to rush for the next app in 5 or 10 mins. He deliberately gave me minimal amount of the time so I couldn't inspect the house properly. I had those few mins to inspect the house, and after that he simply said that it's my fault for agreeing to settle into the house with out proper inspecting the house and there is nothing he can do about it. While before he said he is always there when I need help later. I have called the manager of the office to make a complain, and the manger named Wayne, not surprisingly, responded in the exact same irresponsible way and showed no intention of hearing me out. I am deeply disappointed. I so wish I didn't engage with this realestate agency.

DO NOT USE GREG HOCKING! – Greg Hocking are irresponsible with managing tenants, lack of care and respect shown towards my home when it was managed by them as a rental. Rubbish left on my property from tenants indicating entry and exit condition reports were not completed. Glass panel in door damaged by tenants at my expense to fix, holes left in walls, grease splattered on… Read more

walls, oven not cleaned, blinds and windows not cleaned, as well as other grievances. Do not use Greg Hocking Real Estate.

Fabulous property managers in Cheltenham – Our property has been expertly managed by Greg Hocking in Cheltenham for the past 2 1/5 years. We have found the agents to be attentive, honest and professional and highly recommend them.

Never dealt with a worse agent – Greg Hocking is by far the worst real estate agency I have ever had the misfortune of encountering. They are uninformed, dismissive, extremely impolite and one wonders if there is illegal activity going on behind closed doors with the behaviour of the salesperson. Experience this for yourself if you are willing to go for a ride-one which will… Read more

inevitably bring you back here with no property in hand, high blood pressure & a looming myocardial infarction. You have been warned.

Greg Hocking Holdsworth - Rude and Unprofessional Agents – I have dealt with this company as a vendor and as a buyer and every experience has been awful. Some of the agents are arrogant, rude and dismissive and really only care about their commission. I have waited at open for inspections where no one turns up and been treated in a rude and arrogant way when I ask questions about properties. They over or… Read more

undervalue everything depending on how it will benefit them. Seriously there are much better agents in the area so try to avoid these people!

awful liars with terrible attitude – worst real estate agents i have ever seen, lying and irresponsible with what they have promised. The reception lady was even worse with terrible attitude - rude and impatient, when i called, she didn't want to listen to my story and didn't care what the issue was. Just said talk to the agent, i said i did, but he didn't do the right thing and I… Read more

want to get some help from the office, so I started my story, but she kept interrupting me, and said she didn't want to talk to me then handed off the phone, the duration of the phone call was less than 1 min. Ridiculous. I will never ever have any contact with Greg Hocking, and had advise my friends.

Absolute Fraudsters/liars – I would never have this group of unprofessional individuals sell my chock shed let alone my million + home, they lie to get you in and do nothing, until you sack them, They are rude and totally unprofessional. save your money never use Greg Hocking Elly Partners. go see someone else.

Professionally irresponsible – When we moved in there was several omissions in the condition report. We updated it with existing damage and when we offered to take photos the agent declined saying "nah, we don't need to see 'em." Thankfully we sent pics in anyways because at end of lease they actually tried to charge us for existing damage. We had the flat cleaned, carpets… Read more

steam cleaned, everything looked great. Then they made a HUGE deal because we didn't use their "preferred" cleaner. INSISTED on a second clean and only gave us a few hours notice to do so, basically backing us into a corner and handing us the bill. We're convinced they got a cut of the cleaning fee. Total scumbags.

Awful liars – Lying real estate agents, stating a misleading price for a property to lure people in and then telling you the actual selling price (more than 250k more!) at the auction. Terrible agents and people.

Greg hocking Williamstown – Director Wayne, property manager Cassandra l have never met more out of touch people only for the money and don't look after the landlords but they are good to take each month the magagement fees. The mocking you receive when you complain NEVER AGAIN stay away they don't look after you just want money.

Over and beyond! Go the extra mile – We would like to express our gratitude to ‘Jordan Mune’ for getting out of his way to help us on 7th of Oct. when were locked out of the apartment that night. Thank you so much and showing empathy to your clients.

Never Again – When to an open for inspection today 9/9/17 at 102 North Rd Newport, [name removed] of Greg Hocking was vary obnoxious. One can only ask if he was having a very bad day or deliberately trying to turn people away for some reason. I will never have any dealings with Greg Hocking estate agents.

Incompetent property management – Greg hocking customer care stops once you have signed up. Thereafter, they make careless mistakes and refuse to acknowledge and resolve much less receiving a polite apology. Rather, you are belittled, ridiculed and laughed at when you dare to mention their mistakes. Greg hocking is the most disgusting example of providing the worst possible… Read more

customer experience. Unless you want to deal with arrogant women, look the other way, run away as fast as you can.

Really bad property management service, STAY AWAY – The property manager is providing the service with little care. 1. When the rent is not forwarded to us, there is no communication. We have to chase them up for the rent. 2. After requesting the property manager to do a inspection, it took the property manager three months to organise one! 3. When the maintenance work is required, the property… Read more

manager advised us to call the maintenance people directly. Do you any other property manager who is worse than this?

Greg Hocking = $15,000 DOWN THE DRAIN!! – Signed up with Greg Hocking Holdsworth to auction my property and found the experience to be REALLY BAD. At times I found The Agent to be very rude and dismissive and during the Auction he was about as exciting as a wet newspaper and had the demeanor of someone that needed to be somewhere and / or anywhere else. He actually let people through the… Read more

property while the auction took place. When a bidder made an offer he ignored it thereby missing any opportunity to engage the crowd and create excitement. He basically just acted like a robot and went through the motions and passed the property in. Without the blow by blow, after the auction and over the next few months for many reasons I completely lost trust in him. I wrote a letter to him elaborating the above and in a subsequent phone call instead of addressing any of my concerns he said, (cue the robot voice), "we will pursue costs" If we had our time over we would GIVE GREG HOCKING HOLDSWORTH A WIDE BERTH!!! Our $15,000 advertising costs went DOWN THE DRAIN!!

Worst agents EVER!!! – Worst experience ever!!! Worst group of sales I ever met!!!! So rude to customers showing no respect at all!!! Can't imagine how can the business survive until now!!! I will never ever buy or sell my properties from these guys!!!

Only in it for the money – They're a bunch of liars only to make money. Push all responsibilities onto clients. They give you the run around and do nothing unless they make a dollar off you.

Agents had horrible attitude – 1. Changed of my rental property's agent without informing us. I had to find out only 8 months later when I called her mobile regarding an issue. 2. Agent [name removed] arranged an inspection with me because I was releasing the property so the owner wanted an inspection before agreement to release, so I called off work for that day but agent did… Read more

not show. I had to call the office to find out she wasn't coming in. She did not even apologise for not even having bothered to call. I don't know if this service is even acceptable? I passed the phone to my housemate whose's voice is a little stronger than mine, and she asked her not to be rude when we were plainly telling her that we were fine with re arranging if she even told us she was not going to make it in the first place. It was just not nice of her to bail on us, and for us to put our life on hold while waiting for her was rather unpleasant.