all the water i need, all day
I'm off grid and needed a reliable pump to go the distance from the shed to the house 95 meters. Grundfos does it! It had to be reliable and keep up a constant pressure over the distance. I bought two of them.
The reviewer stated that an incentive was offered for this review
Letdown by unethical and incompetent technical support
In my business we have over many years standardised on Grundfos pumps - which we considered heavy duty , fit for purpose and very reliable. Over the last few years we noticed a big drop in quality and the technical support has been way below standard what you would expect from a European company - now that the pumps are made in China the quality has dropped off. We have to replace seals after only 4 months - and this is where it gets really annoying. Grundfos will not honour their warranties - they have a dozen of excuses - like sic ' air ca...vitation caused the damage- and that is not covered" - or ' the pump overheated and that is not covered " etc The arrogance of the technical service technicians I dealt with recently is just off the scale- patronising and egocentric behaviour. Instead of honouring the warranty they will overcharge for the service call - for one service call they charged for 6 hours where the actual job only took 30 minutes. We complained about this and they refused to adjust the bill and be honest with us . For those out there - forget Grundfos they have gone downhill - Lowara and Southern Cross are much better . We won't buy another Grundfos pump again.
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