??!

Great service and the finished job looks awesome

Stratco cuts roofing to the exact size. For a DYI person this is such a bonus as there are no errors and the finished job looks great. The service was excellent as well and the pricing was competitive.

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationThornton NSW

Slats wrong size for length of fence

Got the quikscreen slat fence. Measured ourselves and got measured by a couple fence companies. Gave the two lengths (each side of driveway) to stratco and was told they work out the lengths of the slats factoring in poles etc. When building the fence and on both lengths the poles were not factored in properly. I had to go buy a drop saw from Bunnings and cut the slats to the right length myself. Obviously made the process much longer and the cost of the handyman helping assemble more as well.
The support panel covers are also loose and some slide down easy.
Otherwise the fence looks great! Finishes off the front of the house nicely. Very happy with the end result.

Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationPunchbowl
1 comment
Hi Kat, sorry to hear that you have had this experience with us, if would like to discuss further can please contact me via contact@stratco.com.au. Kind regards Natasha

I will definetly be going back

The service was amazing very helpful staff and cheap prices.
We were meant to go in there to just buy some grinding disks but ended up not leaving for 2 hours because we were enjoying looking around and buying stuff.
A+ Statco

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationBunbury, WA

Well done Daniel Wilkes

Treated me respectfully and with broad knowledge of products, without all the sales jargon a long way from Fremnatle but worth going back there. And I like their rewards program.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationCanningvale

Helpful beyond the usual

Customer service par excellence! Its rare to find such helpful and knowledgeable staff who know their products. And pleasant as well. Well done Stratco staff. Keep up the high standard.

Product Quality
Customer Service
Rates and Fees
Return Claim MadeNo
Store LocationKadina Stratco

Customer Service and Value for Money

Dealing with someone who listens to your ideas and turns it into a solution with industry knowledge and feedback, creating a full solution at a great price. Customer service, follow up, creativity and DIY advice was incredible.
Thanks

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationHuntingwood

Basic information on the website, helps with going to store to place order

By being able to get the basic information from the Stratco website on guttering styles, lengths, prices, accessories, colours etc over the weekend when the local store is closed, we were still able to work out what we were after and place our order much more easily during business hours

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationKalgoorlie

HAPPY CAMPER

After a small glitch on my 1st online order,which was quickly corrected by the friendly & helpful admin staff at Canning Vale, i became a Super Saver and enjoy doing most of my shopping with Stratco online, always using the easy ClicknCollect feature which saves me valuable time.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo

fencing fantastic

recently purchased some fencing sheets from Stratco St Marys, spoke to one particular guy who was extremely helpfull, worked out exactly everything i needed and as a result i was able to complete my project on time and under budget, very happy with their service

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationStratco St Marys

the the staff went out off there way to help me and my wife and the manager

shops like coles and woolworths should have a look at there customer service thank you stratco i will be shopping again at stratco good prices and service thank you stratco your the best

Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo

Great service

Doug from Stratco was frendly with good product knowledge re the installation of downpipes i had purchased - Followed up with a phone call on info and availability of table and chair setting i had enquired about

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo

Lots of expertise, help and patience

Aiden has been fantastic in helping us turn our vision into structural reality. From a sketch on a page to an engineered design. At every stage he and the FTG team have assisted us with advice, support and service. As this is our first Stratco construction all of the help has been gratefully received. Cheers

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationFerntree Gully

Excellent

We recently had a HM3 installed in the back of our car park within a unit block. The shed has given us so much more storage! It looks great too and our car still fits in our spot.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo

Ordering the a shed and installation over the phone

I ordered a shed and installation over the phone and I was impressed with how my order was handled. I was also impressed how quickly the shed arrived and was installed.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo

Efficiency of staff

While entering the store not really sure of what I needed, was given enough information without any pressure to buy, and left being completely happy with what I had bought.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationMt Barker, SA

Fantastic customer service

I was so impressed with the customer service when I went in store to purchase a fire pit, I love the fire pit and am glad I was advised to go for the bigger size

Product Quality
Customer Service
Timeliness
Return Claim MadeNo
Store LocationGepps Cross

Easy As

Super easy - purchased 240 litre green waste bin, very quick process, helpful staff member even helped to load into the car, better price than competitors, couldn’t ask for anything more

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationStratco, Gawler, SA

Wouldn't buy elsewhere

I purchased our kerosene heater from stratco Virginia store, also purchase the kero. The customer service from the staff at this store is amazing, always friendly regardless of being first thing in the morning or late at night. Wouldnt go elsewhere.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationStratco, Sandgate Road, Virginia Qld

Gr8 service always

Nathan at Capalaba went above and beyond to assist with latest privacy screening job. he rang me and kept me up to date with delivery times and arrival in to store.

Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo

Strong healthy plants

A couple of months ago I bought some outdoor plants in a sale at Stratco. They have been so hardy & healthy, we’ve been very impressed. Particularly a Kentia Palm we have under our pergola.


Page 1 of 50

Questions & Answers

How come you have to put a 40percent deposit down to order your cooldeck and the pavilion see it's half and half one with the slats just want to know as I paid 12000 for the first deposit
No answers

I have heard that the Cool Deck product may be a fire hazard in that the polystyrene insulation material is combustible. Are there any installation methods that can reduce fire risk?
1 answer
Hi Trevor, Cooldek polystyrene has fire retardant so it is self-extinguishing. It will burn in the presence of a flame, but will not sustain a fire when the flame is removed. Stratco supply bushfire flashings that can be used to cover the polystyrene and protect it from embers. Refer to our Cooldek flashing guide https://www.stratco.com.au/siteassets/pdfs/cladding_cooldek_shielding_flashings_guide.pdf These flashings allow the use of Cooldek in bushfire regions up to BAL 29, depending on the application. If you have any more questions let us know here or email us at contact@stratco.com.au Kind regards, Alison

Has anyone had a decking built,28 square metres of decking cost me 11800.00 for a decking,want answers please as this is overpriced
3 answers
Kathy my experience is that Stratco is only a supplier they have no builders licence ( advised by them ) their installers are a mixed bag but most lack training from Stratco who only guess as to how to use products. Your price for decking appears overpriced but as i have no info on the project & what was fabricated to install the decking eg: raised framing ( sloping site ). Stratco management in my experience are useless, consumers affairs don't want to upset larger companies ( they like soft targets ) so no luck there. If you are happy with the end workmanship chasing another result only ends up causing you grief without a better outcome. I have spent the last 12mths trying to get my Stratco sheds fixed, it's been a nightmare. Perhaps as unpalatable it sounds learn from this and don't trust anyone until they earn your trust. Cheers By the way if you look at their 5star reviews most are company marketing generated.Thanks mark,for your reply,yes its true that stratco don't build them,it's there contract builders,yes its only a normal decking ,it's the contract builders they have,if you want action place your review on Google maps,that's how I got my house all fixed,and these false comments are against the policy on this site,should be monitored mork,it's unfair and misleading the people,hope you get your garage fixed,keep fighting and don't give up,it's your money,not theresHi Kathy, we have a range of decking options at various price points. Please let us know if you receive a competitive quote from another supplier or would like to consider other options. We would welcome the opportunity to assist you further with your decking project. We have escalated Mork’s issue to senior management and are actively working with Mork to resolve any issues. Please rest assured that the reviews on this site are written by genuine customers providing accurate recounts of their experiences with Stratco. They are not written by ‘company marketing’. Let us know if there's anything else we can assist you with.

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