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Stratco occasionally offers incentives to their customers. Between the 12th of November until the 19th of November, 2019, Stratco offered reviewers a $10 Super Saver Voucher to customers encouraging either a positive or negative review based on their experience. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ProductReviews Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. Previous incentive period included 12/08/2019 until 21/08/2019
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friendly and quick service , crew has a wide knowledge of products. Easy to locate products, clean, organize setup , neat and tidy. ample parking spot , easy to find the store, has a delivery service in place.
Stephen from the St Marys store went above and beyond for me to get my shed. Nothing was a problem and I genuinely felt he had my best interests at heart.
Well done Stratco for hiring employees like Stephen.
I was amazed at the level of professionalism, service and knowledge when dealing with Stratco Deer Park. Extremely happy with my purchase. Would highly recommend.
Customer service is pis* Poor. Submitted an online quote only to wait 2 weeks with still no quote, called to follow up and was given the quote within hours. Emailed back wanting to make payment only to wait another week to have to call them again to make the payment. Received the shed and started to assemble only to find out they had cut the gable walls to long. Called to find out a solution and was told to send an email with the issue, a week on nothing heard, send an email for an update still nothing heard 2 weeks later called to follow up wi...
Read moreth no answer, called and called and was escalated everytime with no call back, week 3 still chasing them for an answer but they weren't aware of the multiple issues. Finally had someone come out to look at the issues and gave me a simple answer that could have saved weeks of mucking around, they said they would call me back later that day but still no phone call. Will be going onto week 5 with a shed half build and now I'll have to pay someone out of my pocket to finish the job due to their annoying Poor customer service. Should've went to Bestshed.com now I know for next time.
Hi Daniel, thank you for providing your feedback. I am sorry to hear you had this experience with Stratco. Contact will be made shortly to discuss this further. Regards, Annabelle
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Vanessa Bickley and the Port Augusta Team have been excellent in customer service, following up, friendly and able to answer all questions.
Hi Tara, thank you so much for sharing your great customer service experience at Stratco Port Augusta. Your opinion helps us maintain an excellent standard of service!
Rob thanks for your great service and excellent advice. In and out of the store in 15 minutes absolutely awesome.
Hi Ron, thank you for sharing your great experience at Stratco Smeaton Grange! We hope to see you again soon.
- 3 reviews
- 1 like
I have been trying to get a quote for outdoor blinds but can never get a response using their online store.
Hi Trent, thank you for providing your feedback. I am sorry to hear no contact has been made regarding your quote request. Contact will be made shortly to follow this up. Regards, Annabelle
Called to check on delivery pricing and product availability. Charelle from stratco kunda Park was super super friendly and helpful. Paid over the phone and had delivery organised within 10 minutes. Can't believe how easy and stress free the whole experience was. Thank you to the team at Kunda Park!
Hi Chelsea, we thank you for taking the time to tell us about your great customer service experience at Stratco. Your opinion helps us maintain an excellent standard of service!
Great service at Stratco Kadina. New employee Gavin went out of his way to help plus other staff were so friendly to help him learn. Very happy, efficient service!
Hi Anne, we appreciate you telling us about your great experience at Stratco Kadina!
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Great website to navigate but update your pictures please. Great service on the phone and great service at pickup. very happy with the product i purchased.
Hi Colin, we thank you for taking the time to tell us about your great experience with Stratco. We look forward to your next visit!
This pre fab air conditioner cover is perfect. Easy to assemble in 5minutes. Can’t decided if I’m going to paint it or leave it natural. Also, big tick for free delivery to Regional Victoria- thank you Stratco
Hi Karen, we appreciate you taking the time to share your great experience with Stratco!
I ordered colorbond roofing iron. It arrived quicker than expected and was in good condition. I would buy from them again.
Hi Tom, we appreciate you taking the time to share your experience with Stratco! We hope to see you again soon.
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Easy online ordering, fast delivery, perfect product. Couldn't find a split system air conditioner cover in stores but found it online at Stratco
Hi Suz, thank you for taking the time to tell us about your great online experience with Stratco!
- 2 reviews
We visited Stratco Smeaton Grange on the weekend and were served by Erik! He was an absolute legend, really took the time to answer all our questions and really showed attention to detail when giving us a quote. Very friendly and very professional, we look forward to getting our alfresco and carport made and built by Stratco!
Hi Vincent & Aleeza, we appreciate you taking the time to tell us about your great customer service experience at Stratco Smeaton Grange. We look forward to your next visit!
always greeted by friendly staff who are only to happy to help in any way they can and great range of products to choose from
Hi Dennis, we appreciate you taking the time to tell us about your great experience at Stratco Port Augusta!
Questions & Answers
How much are your kerosene heaters
Hi Tracey, thanks for your question. Please find the Kerosene Heater below.
https://www.stratco.com.au/au/lighting--electrical/air-conditioning-fans--heaters/heaters/household-heaters/kerosene-heater-el-4370/
Thanks, Annabelle
Is flashing necessary for a Stratco outback flat cooldek classic roof verandah - Also what is the approx cost of supplying and installing a 10 metre x 3 metre Stratco outback flat cooldek classic 75mm verandah with four 100 mm posts and 4 LED lights
Hi Melsou, thank you for your question! Please contact us on 1300 165 165 or visit your local store for your enquiry and to request a quote. Thanks, Annabelle
Does stratco berri sell mattocks with cutter end wooden handle
Hi there, please call us on 1300 165 165 to confirm the stock availability of mattocks. Thanks, Annabelle
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Details
 Stratco Online Store4.2(280) | Stratco ACT, Fyshwick3.6(18) | Stratco NSW, Huntingwood4.3(49) | Stratco NSW, Penrith4.0(24) | |
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| Category | Home Improvement, Online Shops and Hardware Shops | Home Improvement, Physical Shops and Hardware Shops | Home Improvement, Physical Shops and Hardware Shops | Home Improvement, Physical Shops and Hardware Shops |
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Hi Caroline, we appreciate you taking the time to tell us about your great customer service experience at Stratco Deer Park. We look forward to your next visit!