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Reviews

Review distribution

5 star
742
4 star
159
3 star
28
2 star
25
1 star
154

Hilary

HilaryPerth, WA

Stratco 6 x 4 Gable Shed - What a joke

published
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
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Jack

JackPerth, WA

  • 3 reviews

Very happy!

published

The customer service was great, I like the quality of your product as well, I like the fact that it's all pre-cut, pre-pressed. I like the fact that it's a c-channel truss, rather than just a little tinny frame. Overall I was just quite impressed

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationMandurah
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Girl power project

published

Expert advice was given to guide me with my project & the store was able to supply what was needed immediately. Also recommended any extras required & helped with loading into my car

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationStratco Whyalla
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Jan

Jan

  • 2 reviews

Love my new outdoor furniture!

published

Great service, great value, very friendly helpful staff. Both staff knew their products and made me feel important. That is rare these days. I have now signed up and i will definitely be back more often. Thank you

Product Quality
Customer Service
Timeliness
Return Claim MadeNo
Store LocationMt Barker
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The reviewer stated that an incentive was offered for this review


Seelan Moodley

Seelan MoodleyGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

very helpful driver

published

I received my delivery on Wednesday 4/12/2010 by the driver named Sam.He contacted me before the delivery was made to make sure that I will be home.When he arrived he informed me the best place to unload my items.I personally think he is a asset to the company,Well done Sam.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
See all answers

Andrea

AndreaMetropolitan Adelaide, SA

No response does not sell a product

published
Customer Service
Timeliness
Return Claim MadeNo
1 comment
Stratco
Stratco A.Stratco

Hi Andrea , I am sorry that you have had this experience with us. Please contact me at contact@stratco.com.au if you wish to discuss further. Kind regards Natasha


Leanne T.

Leanne T.Perth, WA

Dreadful customer service

published
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationStratco Balcatta
See all answers
1 comment
Stratco
Stratco A.Stratco

Hi Leanne, I am sorry that you have had this experience with us, please contact me at contact@stratco.com.au if you would like to discuss further. Kind regards Natasha


Thompson

ThompsonSydney, NSW

Very confusing process to plan but loving the allure patio

published

We found the process of planning the allure patio Frustrating & difficult to gain correct information in regards to size etc .
You are best to get an installer straight to your site (as lovely as they are the store staff are not experts ).we almost gave up with conflicting information being given to us .
the product was then delivered to us at incorrect sizing - meaning an extra days work for the installer & his team to cut things to the correct size .
The finished allure patio looks brilliant . Love the open / close function .

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationSmeaton grange
See all answers
1 comment
Stratco
Stratco A.Stratco

Hi, I am sorry that you have had this experience with us, please contact me at contact@stratco.com.au so I can discuss further with you. Kind regards Natasha

Happy Stratco Customer

Happy Stratco CustomerAlice Springs, NT

Resort living

published

From the moment we approached Stratco Alice Springs, Jacob was exemplary. Through the planning stages, delivery of the product and trouble shooting the inevitable unanticipated design problems/changes, he made his time and professional support available. We have ended up with a new pergola, deck and pool fencing that makes our backyard feel more like a resort. In doing so we have more than doubled our usable outdoor living space and improved the quality of our outside family time immeasurably.
Thanks Stratco Alice Springs.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationStratco Alice Springs
See all answers
Ken Young

Ken YoungGreater Melbourne (Metropolitan), VIC

Patio extension and shade blinds

published

Scott Hyland solved a difficult problem fingering how to extend our existing sloping patio thus making a square frame give us a perfect mount to fit shade blinds we we very happy with Steve our delivery man and the amazing blind installer sorry can't remember his name.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationDeer Park
See all answers

Complete balls up from start to finish.

published

Walked into store at Banbury looking for a basic patio and was up sold to the best product they had which is ok. Then took nearly an hour to sort it all out. Had to go back several times as to finalize the order. Have since had the patio delivered and have had one of strtcos professionals to erect it to find out it is not measured correctly and it will now take 4 days to erect a one day job. From start to finish it has been a stuff up and would totally not go to stratco again not even for a screw.

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationBunbury
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Bil

BilAlice Springs, NT

  • 2 reviews

No Brainer

published

Purchased a customised Stratco patio with an 8 metre span, 5 metres wide, design and engineering all included. Looked originally at a regular style, non insulated option, so glad we went for the cooldek classic roof. It looks fantastic and provides for comfortable living. The design is fantastic, racked roof with plenty of ventilation and it maximizes the view. So happy.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationAlice Springs
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The reviewer stated that an incentive was offered for this review


Great shed and customer service

published

We have bought a number of products from Stratco Canning Vale and have had nothing but great customer service. The staff are very accommodating and helped us plan our shed and make choices for a gate and fencing. Our shed is solid and well made. Very happy customers!!!

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationCanning Vale
See all answers

kazambo77

kazambo77Southern and Hills, SA

Fantastic service, product knowledge & materials

published

Recently purchased almost 50 metres of fencing. The team member was a great help in working out all the materials to use. We walked in & was immediately served. He added an extra fence panel in case during transport the bottom sheet was dammaged. Great customer service.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationMount Barker
See all answers
Julie M.

Julie M.Peel, WA

Excellent service

published

I purchased I shed and the process was made easy thanks to the staff and the shed builders. I was kept informed and I am very happy with my finished shed

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationMandurah WA
See all answers
Cindy G.

Cindy G.Metropolitan Adelaide, SA

Online experience

published

Easy to use and find what I needed. I did click n collect and customer service was professional and friendly. Happy to use this service again at any time of day.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
See all answers

The reviewer stated that an incentive was offered for this review


Kathy

KathyMetropolitan Adelaide, SA

Great Service

published

Great customer service they helped me no end and didn't make me feel awkward at all. Highly recommended store in St Marys. It was something new for them as well and still no bother. Thank you for all you did for me.

Product Quality
Customer Service
Rates and Fees
Return Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


Andrew McKillop

Andrew McKillopSouth East Queensland, QLD

Great Service

published

Recently needed fencing for a project at home. I visited the Caboolture store and was able to not only speak with someone who wanted to assist but also knew about their product lines. Great service and nothing was too much bother. I'll be back for my next project - more fencing and then the patio!!

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationCaboolture
See all answers

The reviewer stated that an incentive was offered for this review


Anna Martin

Anna MartinMetropolitan Adelaide, SA

Fantastic garden centre!

published

Great choice of products and very helpful and friendly staff that always provide us with excellent knowledge and advice. Prices very competitive and would always recommend our friends and family to shop here.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationStratco St Agnes
See all answers

The reviewer stated that an incentive was offered for this review


John Riding

John RidingMetropolitan Adelaide, SA

Garden shed

published

When looking for a small garden shed I was given several choices and all questions I had were answered along with some advise with things I hadn't considered along with accessories I could include..thankyou

Customer Service
Return Claim MadeNo
Store LocationHelps Cross

The reviewer stated that an incentive was offered for this review


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Questions & Answers

Amanda D.

Amanda D.asked

Thinking of installing a flat roof pergola - how do they go in high wind storms?

2 answers
MGCap
MGCap

Hi Amanda, our large carport has just been built. In answering your question, there hasn't been any strong storms/winds Our structure from Stratco is quite strong. If you have any concern, you really should direct that question with the Salesman thats given you the quote.

Stratco
Stratco A.Stratco

Hi Amanda, we can have one of our Team contact you to discuss in detail. Please contact me at contact@stratco.com.au and I can arrange. Kind regards Natasha


Ingrid L.

Ingrid L.asked

I have just had stratco ambient blinds installed and one is hanging down lower on one side than the other. Does not retract fully. Is this fixable

1 answer
MGCap
MGCap

Hi Ingrid, when you had your ambient blinds installed didn't you question it with the tradies? Every step of my carport that didnt look right I questioned it at that moment. I look time off work but I have to say the tradies I had were fantastic and very professional. My advice to you, contact the installer and complain that you're not happy with the craftsmanship.


kathy

kathyasked

I just had my decking done the roof isn't flush ,it's twisted,and a gap above the blinds,who do I get out to check this

No answers

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