Edisons

Ordering from Edisons was simple & easy! With the sign up voucher, I was able to save more money on an already discounted Unimac Vacuum cleaner! Shipping was incredibly fast with tracking & arrived earlier than expected even around the peak Christmas season! Quality products at better prices than any retailer, I will be purchasing more from Edisons in the near future! Show reply

The process was quite easy. Delivery was on time and I was well informed and kept up to date the mower looks great although I’m a bit doubtful with all the plastic it has how long it will last. Show reply

Very happy with delivery process & product meets expectations. Looks quality! Show reply

Awesome ladder. Nice and light to move around and lock systems are easy to use. Great quality for the price. Show reply

Absolutely amazed by the fast service. Ordered on a Wednesday and item arrived on a Friday morning. Show reply

Prompt service and delivery. Well priced items and great range of products Show reply

I have been ordering from Edisons for 4 years so far buying many items without incident. I ordered a toolbox that arrived badly damaged obviously from rough courier treatment. I contacted Edisons Support and after reviewing the photos and talking over email they agreed to supply a replacement toolbox. I was very happy that they stood behind their customer service guarantee and will continue being a happy customer due to this interaction. Show reply

They are cheap but DO NOT BUY!!!! I bought a petrol backpack blower from them. The harness broke at the seams after 3 uses. I was sent a replacement harness. It broke too. I was sent a third harness. This broke after two uses. Edisons fix for this? Try a fourth harness which is exactly the same as the rest of them. They refused to give my money… Read more

back until I submitted a 1 star review here and then I was able to resolve the issue with them.

During the mediation, I was incessantly asked to change my review before I had my refund. Non stop asking me to change my review. To add to this, I submitted a 1 star review on the Edison’s website. This went into “review” more than 3 months ago and still doesn’t show on their website. The product still shows 5 stars. I wouldn’t trust their website reviews if this is anything to go by.

MICHIGAN 18HP 420cc Petrol Commercial Wood Chipper, Towable, Tree Mulcher - Ravenger 1950 It has a commercial powered motor.....and you need to be a mechanic to constantly fix it ...but the build quality is very poor. I've had three major faults in the 1st month. The blade quality is terrible and disintegrates. Yes, disintigrates. I have… Read more

unservicable machine sitting waiting for repair (more on that below). The blade sheared off and is now stuck in the drum and frame. On the frame, the cover for the drive belt also sheared off and is loose from the frame. To replace this, you have to take the machine apart which takes hours. I've spent more time fixing it than using it.

The machine is now broken and Edisons are trying to get me to repack the machine and send it back to Sydney. This is a 100kg plus and I can't repack using boxes from Bunnings!

Buy beware. Beast of a motor, but terrible blades and weak build quality.

" Hi Oliver,

We have contacted the courier to request a special service, but unfortunately, your location is not serviceable.

As a result, we need to find a way to pack the item securely for transportation. If you cannot find a box large enough for your item, you can break down multiple smaller cartons, wrap the item in cardboard, and secure it with ample packing tape.

Please make sure all parts that came with the item are included in the package and that the return address label is securely attached.

Kind Regards,

[Name Removed] - Edisons Click and Collect available from: 9am-3pm Monday to Friday (except NSW Public Holidays)"

Extremely unhappy with my recent purchase. Stud holding down the chainsaw bar to the body has stripped the threads out of the chainsaw's body after just 3 hours of use. Edisons support rep has placed the blame on me, but this hasn't happened on my SX45 or other 3 chainsaws I own from other better known brands. You've won the lottery when you… Read more

receive a product that works as it should from this company.

If you have issues, you're on your own.

ACCC will receive a complaint unless Edisons come back to me with a solution. ACL states this is a Major Failure and not a product of Acceptable Quality.

I received a jack hammer with no oil no oil supplied cannot use...my many attempts to contact this company with no response no customer support why is this company not helping their customers this is just terrible behaviour.

Delivery was fast. Product is trash. Id rather longer delivery for a better product. Their hopeless with their customer service. My mower handle bars bent, they pull chord loosens, doesnt start sometimes. Buy a good quality and screw Harvey norman

Worst Customer service experience. Very poor quality product. They are lier. I got mower delivered. It was very poor quality and not working properly. Too many emails for return and when they receive the product there technical team said there is a faulty on product and offers a replacement which I refuse and adk for money return. Then customer… Read more

service contacted and told me they will partially return the money as no fault on product big lie by them. I send. Screen shot ot email then they came back mentioning it's a minor faults so will be partial refund again. They are scam company, product is very poor quality and customer service is worst.

Please don't buy from them.

I purchased an online Plant Craft Shed from Edison. Upon opening it, I discovered that the shed was delivered by Mytopia. Upon inspection, I found several metal sheets damaged with dents and scratches. The instruction manual for assembly is only available online, not included in the packaging. It lacks detailed explanations for assembling certain… Read more

parts, including the crousel component, which is not clearly illustrated. The roller parts for the sliding door, are made out of soft plastic and totally not suitable to have the doors sliding on them , I had to purchase some other rollers and modify it so it works.The manual is also blurry, making it difficult to follow the assembly instructions. Furthermore, Edison/Mytopia does not have a customer support team that can be contacted via phone. The provided phone numbers only connect to an answering machine. This lack of support is frustrating, as it makes it difficult to resolve issues. The incomplete instruction manual significantly complicates the assembly process, making it almost impossible to complete the shed without professional assistance. I cannot recommend this product from Edison. They are selling a product that is that bad designed and not functional as they suggest, very bad designed. See the video on who the sliding doors work when installed. The supplied rollers which the doors roll on is made of soft plastic and does not glide inside the rail absolute pure engineering! What a waste of Money and the support does to seem to have no clue either, Terrible customer service.

On Sunday I placed an order for an item I needed urgently & paid for delivery between 1-5pm yesterday. I received an email saying it had been dispatched but my order page still said pending shipping & there was no tracking info beyond 'label created' so I contacted them to check. They assured me it would arrive 1-5pm. It did not. My order page… Read more

STILL says pending shipping & no change to tracking. Both yesterday & today I sent screenshots documenting all available info. This morning at 9am I got an email saying the matter had been passed to logistlics & they'd keep me informed. At 2.55pm I've heard nothing & they close at 3pm. I followed up with Startrack myself & they confirmed they DO NOT have package. This issue could easily have been resolved by sending a new item instead of making me wait indefinitely for them to find a lost pkg. I need this item URGENTLY yet 24 hours after delivery was due nothing has changed. No action, no contact, no explanation. This fiasco has fruitlessy wasted 24 hours of my time & caused me an extreme amount of unnecessary distress so if you expect efficient processing, delivery within a charged timeframe or a decent standard of Customer Service I do not recommend purchasing from Edisons.