Edisons
- ✓ Verified company
- Award Winner 2023
2,024 reviews · Statistics
- See all reviewer photos
Edisons is a ProductReview.com.au Awards Winner for 2023. Learn more
Disappointed, as after sales service is not what they advertise!
I am a senior and I bought a cordless leaf blower from Edison’s . I followed all the instructions that the [Name Removed] told us to do. I am a very careful person and after I charged it for 10 times , the battery gave up: completely DEAD! I had it for less than 2 years , the blower is ok as I look after my gadgets , but contrary to what the manuel and Edison’s website say that the battery could be charged for more than 100+ times, mine is completely DEAD after 10 charges. I contacted Edison’s and even emailed them. Their phone is NEVER manned , ALWAYS, leave a message, but their answers leave a lot to be desired in comparison to their Manual and website. Edison want me to buy a new battery! Shame on Edison’s !
Jay I had emailed you privately and you still did not answer me. Shame on Edison who do not honour what they advertise! I am still waiting for Edison to replace my battery that is completely DEAD! Shame on you cheating on your consumers!
Billed twice on my card for single transactions
I ordered BAUMR-AG Petrol Lawn Mower 220cc 20" 4 Stroke Self Propelled - 840SX online. Billed twice on my card for single transactions. Have to email them back and forward to get a refund of my own money. Got an email from them that it's been handed to the account department and the email will be received shortly. It's been 24 hours and I haven't received any email from them. No phone to contact. Now I don't even want a single product from them. Still waiting an email from their finance team..
Hi Nikhil,
Upon reviewing your case, we would like to clarify the information provided. Our records indicate that the second payment has already been processed for a refund, and we are actively worki
... Read moreng to expedite the process. However, as we are currently reading your conversation with our support team right now, you were not advised that the refund would take within 24 hours.Hi Jay,
Yes, your support Team Darren emailed me "Your refund request has been put through and forwarded to our accounts department for processing. You should receive an email from our accounts depart
Hi there Nikhil,
Each bank has its own policies and procedures when it comes to handling refunds, and the actual time it takes for the funds to reflect in your account can vary.
... Read more While we strive to provide accurate information, external factors such as bank processing times can influence the speed at which the refund is reflected in your account. We want to assure you that our team is actively monitoring the situation and doing everything within our control to expedite the process. Regards, Jay
Why didn’t I have one of these 10 years ago?
Just wanted to make a comment about my order above for a BAUMR-AG 40V Battery Powered Wheelbarrow which I have just assembled and tested.
First, why didn’t I have one of these 10 years ago?
What a life-saver. I am 76 years old and pushing a loaded wheelbarrow up my sloped property had become impossible.
Assembly was reasonably straightforward albeit those Chinese diagrams are not totally representative of the job in hand, (are they ever?).
I do have a couple of bits of user feedback.
First minor comment is that, unless you stand 2 metre
- Return Claim Made: No
Very unkind and unhelpful customer service
I bought from this company grass mower starter, the brand what I bought spouse to be compatible with my mower. Unfortunately it wasn't the right one. They don't want to give me refund, they deducted 20% fees and rest of the money is for credit in their store for one year. I don't need anything from their store, what a bad experience! You can't contact them by phone, the phone number on their website is not listed. I certainly lost money with these unkind people. I don't recommend to buy anything from this company, they are not very customer service oriented.
- Return Claim Made: Yes
Hi Janina,
We noticed that our team reached out to you privately in an attempt to assist you further. We regret to hear that we did not receive any response from you.
... Read more It's important to clarify our return policy, which can be found in detail on our website: https://www.edisons.com.au/customer-service#returns We have established this policy to maintain consistency and fairness for all our customers. In cases where customers change their minds about an order that has already been delivered, we are obligated to adhere to the terms outlined in our return policy. Our policy does indicate that for such cases, a store credit will be issued, and a handling fee of 20% of the original purchase amount will be deducted. While we understand that this may not be the ideal outcome for you, we must apply these guidelines consistently for all our customers. We genuinely want to find a resolution that works for you and ensure your satisfaction. Please do not hesitate to reach out to us at support@edisons.com.au. We value your feedback and would appreciate the opportunity to discuss this matter with you further. Warm Regards, JayPlease, I would really appreciate if I could get my refund for product I returned. I would like to mention that I didn't change my mind, unfortunately the starter what I bought for my mower was not compatible. Thank you for understanding.
Find out how Edisons compares to other Hardware Shops
Know better, choose better.
super slow postage
The website is fair has some mostly good items at low cost the tracking through Hunter express is Below Zero would not recommend this website because of that. if they were to get a better Postal Service I would rate them higher
- Return Claim Made: No
Hi Billy,
We would like to apologise for your recent experience with your order.
... Read more All feedback can be used towards implementing better processes to help improve our customer's experiences next time. If you have any further feedback or still require assistance with this review feel free to email us at socialmedia@millstrading.com.au with a screenshot of this review. Regards, Mitch
Excellent service
Great product. Great price.
Scaffolding is sturdy, strong and easy to use.
- Return Claim Made: No
Great customer service following a fault in a woodchipper.
Purchased a Raptor chipper a couple of years ago and recently the drive shaft snapped. While technically out of warranty Edisons were very understanding and accepted i had not used the chipper much and sought a solution. They provided regular feedback on the situation and soon after they provided a new engine replacement. Excellent customer service!
Totally unsuitable Lawnmower.
The BAUMR-AG 740SX is completely unsuitable for cutting your average lawn. Lowest cutting height is 25mm. Most lawnmowers cut to 10 or 11mm. This Lawnmower doesn't cut the head off clover. Poor customer service - no acknowledgement that it's unsuitable. They just refer to specifications. Pathetic!
- Return Claim Made: Yes
Hi Alan,
Our team has made multiple attempts to contact you in order to better understand your concern and to find a resolution for you but we received no response from you. Please contact us at supp
... Read moreort@edisons.com.au so we can assist you in resolving any issues with this order.
ZERO STARS!
1 star is too many.
You would have to have rocks in your head to risk dealing with these guys at Edisons.
There would be so many more online merchants to purchase from than Edisons, where you wouldn’t be at risk of making a problematic purchase.
I purchased a leaf-blower from them. Contacted them prior to item being delivered to advise I would not be able to utilise the item so I’d be returning it.
They have no phone number where it’s actually monitored.
- Return Claim Made: Yes
Hi Jeff,
Upon reviewing your case, we found that our customer support team has assisted you accordingly with this matter. Our records show that you requested to cancel your order while the item was a
... Read morelready in transit to your address and discovered that the reason for your order cancellation was related to a product specification misunderstanding. Our team has advised you of our Change of Mind Policy under our Terms & Conditions which is accessible on our website as well.I’m going to address your falsehoods posted above, which again speaks volumes on how someone would be truly foolish to purchase anything from Edisons when this is the type of service you provide.
I e
... Read moremailed you on Friday explaining the situation. The reply I got from ‘Darren’ solely related to some nonsensical matter about warranty and nothing whatsoever addressing how to actually commence the Returns process.Find out how Edisons compares to other Hardware Shops
Know better, choose better.
Speedy delivery and great product
Received my order within 3 days of ordering. Very happy with my battery powered mower so far.
- Return Claim Made: No
Fighting for a refund and they are running
Trying to refuel refund for faulty goods. Have to go through the ACCC for my father in law.
What a waste of time and a terrible business.
Hi kierenalvarez,
We’re sorry to hear our support staff couldn’t assist you, this is not what we like to hear. We've tried reaching out to you through private message to further address this concern,
... Read more but it seems you did not want any further assistance. I have passed this on to our management team to look into for further improvement and quality assurance. Please feel free to contact us at socialmedia@millstrading.com.au with a copy of this review if you need any further assistance.
Bought a pressure washer which came with no manual
* No manual provided
* When asked basic questions about the product and parts and types - i was given - we do not recommend any change to the product so we will not explain
* I guess just shipping the product is not good enough and they should have some knowledge about the product or good documentation.
Hi Tarun
I apologize for the previous experience you had with us. Please know that we value your feedback and take your concerns seriously. While a hard copy of the product manual was not included, y
... Read moreou may check and download a copy online by going to the link attached below:I still didn’t get the parts enquiry solved, what is the adaptor size of the inlet to the gun? It’s not explained in the product manual and not answered by your staff. Is it a m22 or 3/8inch? Not sure why your staff would decline to answer this.
Hi Tarun,
Regarding your inquiry about the inlet size, we don't have this specific information available on our end as the pressure washer is not designed to accommodate additional parts or modificat
... Read moreions that are not included in the original product. Attempting to attach external components or make alterations to the pressure washer may not only compromise its performance but also pose safety risks.Find out how Edisons compares to other Hardware Shops
Know better, choose better.
Dysfuctional
Attempted to purchase a t-rex motorcycle scissor lift stand. Website accepted & debited Credit card then advised could not process order. Wait days for refund. Website accepted Paypal payment & debited. Also could not process order. Advised to pay by direct debit. This cant be done via website, so had to pay via my Bank. Wait for accounts dept to decide its been paid only to be advised error with account number. (my fault) Website advised in stock insinuating ready to go when in fact at another location which can take days. No contact numbers a
... Read morevailable as the norm these days. all contact by email. Their emails received back with a warning banner that they were sent from outside of the organisation. Then they started ringing me, calls not ringing as captured as spam. Calling that number back lead to an automated message to email them. Never had so many dramas with one company in all my 60 years. appears to be very poorly organised to put in mildly. Ending up dropping the purchase. Not worth the hair pulling & frustration.Hi firezone1au,
Upon reviewing your case from our support team, it appears that the payment was processed through an incorrect bank account number, which led to complications in the payment process.
... Read more Payment reversals, in general, can take some time to resolve, and the specific duration may vary depending on the financial institutions involved. While we understand the inconvenience this may have caused you, we would like to clarify that our online payment processes are designed to be user-friendly and efficient when the correct payment information is provided. If you have any further questions, please do not hesitate to reach out to us. Regards, Jay
Bad communication ridiculous shipping costs
So I went to purchase a log splitter for $1999 imagine my surprise at checkout with a $2400 delivery fee! So I sent a message to question this fee only to get a generic reply. Needless to say I will not be purchasing the log splitter or anything else.
- Return Claim Made: No
Hi Jimmy,
We sent you a private message to gather more information about your address to assist you further with your concern about our postage fees. However, it appears that we haven't received your response.
... Read more We genuinely care about resolving this matter for you, and we are here to help. If you still require assistance with ordering from us please do not hesitate to reach out to us at socialmedia@millstrading.com.au. Our dedicated support team is ready to assist you and ensure that your concerns are addressed accordingly. Regards, Jay
Excellent customer service
Brought a MDM chainsaw from Edisons.
Had trouble with the bar, had trouble with the pull cord.
BOTH times they replied promptly and were always keen to help. Parts sent out with no charge and got it going again.
Appreciating the GREAT customer service. And have a great chainsaw for the price.
Thanks
- Return Claim Made: No
Questions & Answers
I have just purchased a Unimac UMEHT-38 fan heater. After setting up as instructed, but being on full power, there was only warm air being dispersed. when turning the temperture dial down to half, no heat came out at all. Why is only cool air is dispensed and when turned to half heat, cold air comes out. Is this all the heat that is going to be produced?
Hi John,
The unit should be able to warm up a room between 20-30m² quite efficiently.
If your unit is not performing to this specification can you please contact us at socialmedia@millstrading.com.au so we can assist you.
Regards, Laura
I have just purchased a Unimac UMEHT-38 fan heater. After setting up as instructed, but being on full power, there was only warm air being dispersed. when turning the temperture dial down to half, no heat came out at all. Why is only cool air is dispensed and when turned to half heat, cold air comes out. Is this all the heat that is going to be produced?
Hi John,
The unit should be able to warm up a room between 20-30m² quite efficiently.
If your unit is not performing to this specification can you please contact us at socialmedia@millstrading.com.au so we can assist you.
Regards, Laura
I ordered a bandsaw thru edisons.com.au,via zip pay,have zip pay invoice for payment yet recieved no confirmation email from edisons etc...i log into my edisons account says i have no order???
Hi David,
It's possible the email may have been misspelled at checkout or could be a system error why you did not receive your order confirmation. Please contact us at sales@edisons.com.au with a screenshot of your ZIPPAY payment and we can find the invoice for you.
Cheers, Laura
Get an answer from our members and Edisons representatives
Details
| Category | Online Shops and Hardware Shops |
|---|---|
| Offers Free Standard Shipping | Yes |
| After Sales Service | Yes |
Contact info for Edisons
| Mon | 11:00 am - 7:00 pm |
|---|---|
| Tue | 11:00 am - 7:00 pm |
| Wed | 11:00 am - 7:00 pm |
| Thu | 11:00 am - 7:00 pm |
| Fri | 11:00 am - 7:00 pm |
| Sat | Closed |
| Sun | Closed |
- ABN: 45117885828
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Carmen,
Thank you for taking the time to write us a review and we apologize for the inconvenience. We’re sorry to hear our support staff couldn’t assist you, this is not what we like to hear. I ha
... Read moreve passed this on to our management team to look into for further improvement and quality assurance. Please feel free to contact us at socialmedia@millstrading.com.au with a copy of this review if you need any further assistance.