2,584 reviews
We ordered a shade shield. Was delivered quickly, but unfortunately some parts were too long. Edisons were very good with support, however. We'll shorten the parts ourselves, after a bit of back and forth. Mistakes can happen, but it's important how the supplier reacts. Edisons were very good, responded to all our mails, and even offered a small refund in recognition of the problem. Would still buy from them again without hesitation.
My first time buying from Edisons and I am impressed. Shipping was so quick and the brush cutter i bought was easy to assemble and easy to start. Seems to be a very capable machine for such a low price! Will make easy work of my jungle. I recommend Edisons to anyone seeking good products and insane prices! Show reply
Extremely unhappy with my recent purchase. Stud holding down the chainsaw bar to the body has stripped the threads out of the chainsaw's body after just 3 hours of use. Edisons support rep has placed the blame on me, but this hasn't happened on my SX45 or other 3 chainsaws I own from other better known brands. You've won the lottery when you… Read more
receive a product that works as it should from this company.
If you have issues, you're on your own.
ACCC will receive a complaint unless Edisons come back to me with a solution. ACL states this is a Major Failure and not a product of Acceptable Quality.
Reviews with attachments
Ordering from Edisons was simple & easy! With the sign up voucher, I was able to save more money on an already discounted Unimac Vacuum cleaner! Shipping was incredibly fast with tracking & arrived earlier than expected even around the peak Christmas season! Quality products at better prices than any retailer, I will be purchasing more from Edisons in the near future! Show reply
The process was quite easy. Delivery was on time and I was well informed and kept up to date the mower looks great although I’m a bit doubtful with all the plastic it has how long it will last. Show reply
Very happy with delivery process & product meets expectations. Looks quality! Show reply
Awesome ladder. Nice and light to move around and lock systems are easy to use. Great quality for the price. Show reply
Absolutely amazed by the fast service. Ordered on a Wednesday and item arrived on a Friday morning. Show reply
Prompt service and delivery. Well priced items and great range of products Show reply
I have been ordering from Edisons for 4 years so far buying many items without incident. I ordered a toolbox that arrived badly damaged obviously from rough courier treatment. I contacted Edisons Support and after reviewing the photos and talking over email they agreed to supply a replacement toolbox. I was very happy that they stood behind their customer service guarantee and will continue being a happy customer due to this interaction. Show reply
I received a jack hammer with no oil no oil supplied cannot use...my many attempts to contact this company with no response no customer support why is this company not helping their customers this is just terrible behaviour.
Hi Claudio, Thank you for taking the time to share your… Read more (+2 replies)
Delivery was fast. Product is trash. Id rather longer delivery for a better product. Their hopeless with their customer service. My mower handle bars bent, they pull chord loosens, doesnt start sometimes. Buy a good quality and screw Harvey norman
Hi John, We’re sorry to hear that the product has not… Read more
Find out how Edisons compares to other Hardware Shops
Know better, choose better.
Worst Customer service experience. Very poor quality product. They are lier. I got mower delivered. It was very poor quality and not working properly. Too many emails for return and when they receive the product there technical team said there is a faulty on product and offers a replacement which I refuse and adk for money return. Then customer… Read more
service contacted and told me they will partially return the money as no fault on product big lie by them. I send. Screen shot ot email then they came back mentioning it's a minor faults so will be partial refund again. They are scam company, product is very poor quality and customer service is worst.
Please don't buy from them.
Hi Sangam, We’re sorry to hear that you remain… Read more (+1 reply)
- +1
I purchased an online Plant Craft Shed from Edison. Upon opening it, I discovered that the shed was delivered by Mytopia. Upon inspection, I found several metal sheets damaged with dents and scratches. The instruction manual for assembly is only available online, not included in the packaging. It lacks detailed explanations for assembling certain… Read more
parts, including the crousel component, which is not clearly illustrated. The roller parts for the sliding door, are made out of soft plastic and totally not suitable to have the doors sliding on them , I had to purchase some other rollers and modify it so it works.The manual is also blurry, making it difficult to follow the assembly instructions. Furthermore, Edison/Mytopia does not have a customer support team that can be contacted via phone. The provided phone numbers only connect to an answering machine. This lack of support is frustrating, as it makes it difficult to resolve issues. The incomplete instruction manual significantly complicates the assembly process, making it almost impossible to complete the shed without professional assistance. I cannot recommend this product from Edison. They are selling a product that is that bad designed and not functional as they suggest, very bad designed. See the video on who the sliding doors work when installed. The supplied rollers which the doors roll on is made of soft plastic and does not glide inside the rail absolute pure engineering! What a waste of Money and the support does to seem to have no clue either, Terrible customer service.
Hi Bruno, Thank you for taking the time to share your… Read more
On Sunday I placed an order for an item I needed urgently & paid for delivery between 1-5pm yesterday. I received an email saying it had been dispatched but my order page still said pending shipping & there was no tracking info beyond 'label created' so I contacted them to check. They assured me it would arrive 1-5pm. It did not. My order page… Read more
STILL says pending shipping & no change to tracking. Both yesterday & today I sent screenshots documenting all available info. This morning at 9am I got an email saying the matter had been passed to logistlics & they'd keep me informed. At 2.55pm I've heard nothing & they close at 3pm. I followed up with Startrack myself & they confirmed they DO NOT have package. This issue could easily have been resolved by sending a new item instead of making me wait indefinitely for them to find a lost pkg. I need this item URGENTLY yet 24 hours after delivery was due nothing has changed. No action, no contact, no explanation. This fiasco has fruitlessy wasted 24 hours of my time & caused me an extreme amount of unnecessary distress so if you expect efficient processing, delivery within a charged timeframe or a decent standard of Customer Service I do not recommend purchasing from Edisons.
Hi Karen, Thank you for taking the time to share your… Read more
Latest follow-ups
Purchased Baumr cordless leaf Blower online and two days later it arrived. Used today for the first time and am happy with the weight and the way it works. Great purchase! Show 2 replies
Follow-up · Battery life depends on the speed used. Initially I used on high speed as the leaves were built up so the battery only lasted ten minutes. Now I use on low speed and it is strong enough to move the leaves along to where I want them for picking up.
- +6
Absolute joke. As to the previous review given on the Baumr Ag 24" ride on mower. Edisons have now requested me to take the machine to a repair shop for an "unpaid quote". How is this possible when the machine needs to be dismantled to find the… Read more
problem? Edisons have not accepted any responsibility for warranty and now have requested that I take the mower to a repair shop, have it repaired, pay for the repairs and send them the receipt so that they may give a "partial refund". There have been 89 emails to Edisons since 7/10/2025 trying to keep the machine operational (it had been used for about 20 hours) and still no responsibility taken by them. Hi [Name Removed], thank you for your response. I respectfully disagree with your statements regarding your assessment and warranty procedure. All of the faults that had occurred were initially assessed as "normal wear and tear" even though it was impossible for me to bend the brake lock without dismantling the machine, damage the catcher safety switch (switch seized and failed), physically detached the steering wheel grip from the wheel, broken the chute rubbers (when they had only been fitted on original assembly) - etc. Had there been any competent assessment, it is highly probable that his would have been solved prior to the situation that we are in now. Also, I had complied with ALL OF THE REQUESTS FROM EDISONS/BAUMR AG to resolve the problems without escalating any costs to you to do so. This is NOT NORMAL PRACTICE for a customer to be required to do this. Your company had made a "FINAL NON-NEGOTIABLE OFFER" for me to dismantle, pack and ship the mower to Sydney (which I rejected due to the time, cost involved to me, not being able to have access to the mower, and having to wait for the "ASSESSMENT AND REFUND" based on your opinion. AFTER NO RESPONSE WAS RECEIVED FOR SEVERAL DAYS, I made the decision to make the mower usable and arranged for repairs and modifications (because it was more cost effective and less time consuming for me) - I would consider this action fair and acceptable due to the lack of response and my requirement to have the machine working. ONLY AFTER I HAD ALREADY ARRANGED THE REPAIRS (around 5 days later), you then made another "FINAL OFFER". Was this a "FINAL NON-NEGOTIABLE OFFER"? You have now attempted to push the issues/responsibility back on me. Initially, if there was a diligent effort made by Edisons/Baumr Ag, the issues would have been resolved months ago, and this situation would not have arisen.
Follow-up · Finally, after months of being "brushed off" by Spare Parts or Social Media representatives, an "After Sales Service representative" contacted me to resolve the situation. Edisons have now offered me an amicable solution and have already delivered on most of it. I'm still waiting for the OEM parts needed to complete some of the mower repairs.… Read more
Edisons/Baumr Ag - WARNING - DO NOT EXPECT WARRANTY. The Edisons/Bauer Ag "Social Media group" are… Read more (+1 reply)
I have a range of battery powered garden equipment for domestic use and both battery chargers failed within 2 weeks of each other. One was 3 years and other 2 years old. Not only did it fail, it started overheating both the charger and the attached… Read more
battery. When I contacted Edisons Pty Ltd they informed me that "As stated in the product listing, consumable parts such as batteries, tyres, belts, brushes, and similar components are not covered under warranty unless they are faulty straight out of the box" and directed me to their website to purchase one - that ironically does come with a 12 month warranty "In addition to your statutory rights, Edisons offers a 12 month warranty on all products used for private household use from the date of purchase." Industry standards e.g. my other battery equipment -
"WARRANTY EGO WARRANTY POLICY 3 year warranty on EGO Power+ System battery packs and chargers. Please contact EGO customer service on Australia 1300 000 EGO(1300 000 346), New Zealand 0508 000 EGO (0508 000 346) any time you have questions or warranty claims. SERVICE WARRANTY FOR THREE YEARS from the date of original retail purchase, the EGO Power+ System Battery Pack and Charger are warranted against defects in material or workmanship. Defective product will receive free repair."
The tools and batteries Edisons sell are of good quality and function well in a domestic setting, but their "Sync Series" battery chargers are a threat to your home and potentially your life.
Follow-up · Follow up...It's complicated. There was no burning smell or smoke, just heat. Then both the battery and charger were not functioning. Edisons were not very helpful as they were over 12 months old. As a side note, the charger does not come with any warranty whatsoever. To their credit, as a result of my complaint, they provided a replacement 4A… Read more
Hi Stan, Thank you for providing detailed feedback and… Read more
Positive reviews
Great service, product exactly as described. Quick dispatch and arrived in excellent condition. Instructions could be a little clearer explaining which part to do before others. Show reply
I purchased the sx72 chainsaw. I used it today for a short period. I was very impressed, it has plenty of grunt more than I was expecting and carved through some logs without so much as a splutter. Would definitely recommend getting one. Can't go wrong for the price. Happy camper so far.... Show reply
I bought the unimac vac wet and dry for the garage to vac the cars out. It works really well powerful suction. Only one drawback the vacuum hose needs to be longer, but apart from that it’s great. Show reply
Find out how Edisons compares to other Hardware Shops
Know better, choose better.
Negative reviews
Attempted numerous times to purchase spare parts from these people only to reach a purchase barrier. Their automated responses straight away point the finger at me saying I'm doing something wrong before they finally admit they only take payments through Westpac but don't mention that anywhere along the way. Have emailed them several times with no response whatsoever. I buy lots of stuff online, this has been my worst experience
Hi Greg, Thank you for your feedback. If you are… Read more (+2 replies)
Pressure washer Petrol. Delivery very slow, come with broken carb, replaced with new one after another long wait, now after weeks of waiting for part, Pressure pump not working correctly only around 1000 psi for a 4800 psi unit. Trying to replace Edison will not refund or replace only willing to send me new part. Now need to Refer to ACCC
Thank you for your feedback. We’ve carefully checked… Read more
Fast delivery of VERY POOR QUALITY products Once they fail which they will customer service and warranty lodging as disgraceful. Slow and ignore requests for refunds and just make customers wait and wait and wait. Just spend the extra money and get a branded product that will be better and will offer better service if something goes wrong. You… Read more
get what you pay for - cheap…..!
Update - following the reply. While Edisons try to demonstrate a willingness to resolve issues.. One item returned due to its failure after its second use took over 6 weeks to be returned and multiple follow up emails. Another product also failed - although this was just after the 12 month warranty period. It was then highlighted how to "maintain" an item. As per the initial review you get what you pay for and do not expect them to last or perform like a branded product.
Hi Tony, We understand your concerns regarding the… Read more (+1 reply)
Recent reviews
Very fast delivery & the product is great for the cost The instructions are non existent except a lot of safety wornrngs. But non information of how to put the chain on or attach it , Was easy but I would expect at better manual Show reply
I’ve purchased from Edisons several times previously and those transactions were trouble-free, with the understanding that these are budget tools sold at very competitive prices. That trade-off was acceptable — until this experience. I ordered a BAUMR-AG 1500W Pro-Grade Electric Rotary Jackhammer Hammer Drill over a month ago based on the… Read more
advertised description and imagery, which implied genuine multi-use capability. The item supplied is labelled and documented by the manufacturer as an Electric Demolition Jackhammer. While it may be usable for that role (I have yet to put it to use due to the discrepancy and the time taken attempting to resolve it), it does not align with how the product was presented at the point of sale. The advertised accessories were included; however, the advertised carry case was not the case supplied, further diverging from the listing. This is not the core issue, but it was cumulative. More disappointing than the product mismatch has been the after-sales response. Despite providing clear, documented evidence of the discrepancy, the correspondence was slow, generic, and circular, and the issue has not yet been meaningfully resolved. Over time, this created the impression that problem-solving responsibility rests primarily with the customer rather than being actively shared by and resolved with the seller. I no longer expect to return the tool. While its jackhammer role may still be required in the future, the experience has diminished my confidence in pursuing further resolution directly with the seller. As the product did not align with the advertised role, the cost of express delivery was effectively wasted, and I was required to purchase a separate, fit-for-purpose tool to fulfil the other advertised function. Edisons openly references having a dedicated social media / reputation management function, which suggests a stronger focus on managing perception than on resolving customer issues when something goes wrong. In that context, it’s also notable that many Trustpilot reviews appear to be unverified — understandable, as I’m likewise not inclined to provide identity documents simply to validate a review. My experience is that Edisons can be fine when everything goes smoothly, but when a product doesn’t match how it’s advertised, resolution, accountability, and customer care fall short. That’s something prospective buyers should factor into their decision-making
UPDATE (24 Feb 26): Following ProductReview mediation, Edisons has processed a partial refund, which I’ve now received. I accepted this as a goodwill outcome and have retained the tool for its demolition capability, as outlined in my original review. Progress was only achieved once mediation commenced, after an extended period of circular correspondence despite documented evidence being provided. This update reflects that a resolution has been reached; the substance of my original review remains relevant context for prospective buyers
Hi there Pete, Thank you for taking the time to provide… Read more (+2 replies)
purchased myself a self-propelled mower about 3 years ago and going by the promotional outlook on the web site sounded very promising. I am not into reviews especially negative ones but avoiding others going through the same experience I have… Read more
decided to write this. the mower I purchased is {MOWSFPBMRA203} and within 6 months developed fuel leaks on the hose due to cracks. Being under warranty I was sent a replacement which again lasted under 6 months with the same issues. manage to source a proper fuel competitive hose that fixed that. Now within 3 years the self-propelling system stopped working due to wear and tear within the gearbox system. Enquired about replacement part and informed that it is nil stock. Very disappointed with the whole experience as I now have a mower i can't use. looks like i am up for a new mower. Previous mowers of other brands lasted 10-15 years with no issues.
Follow-up · Unfortunately no success and resorted to using a borrowed mower and still very disappointed.
Hi Peter, Thank you for taking the time to share your… Read more
Smooth and easy transaction. I’m very happy with the product, and the service and delivery were outstanding. I’ll definitely purchase from you again. Thank you for being such reliable online retailers. Show reply
Very unprofessional and unreliable! I had a package marked with delivery instructions since I live on a main road. The instructions were to deliver away from the street view. The courier put the package in full view of the main road, ignoring the instructions and leaving the package in an unsafe place. So, the obvious happened: The package was… Read more
stolen before I arrived home that same evening. When I reported it to Edisons, they were not helpful at all, suggesting I report the theft to police, and insistent the package was delivered. DO NOT BUY FROM THIS DISGRACEFUL COMPANY. Thanks for not caring about the consumer protections, Darren!
Luckily, eBay refunded my money.
Hi Max, We’re sorry this experience has caused… Read more (+1 reply)
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Fruugo, We’re sorry to hear that the product hasn’t… Read more