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Total Tools
4.5 from 6,705 reviews · View Statistics

Reviews

  • Product Quality
    4.7 (3,031)
  • Return Claim MadeYes (105) · No (3,115)
  • Shipping
    2.7 (87)
  • Customer Service
    4.7 (2,846)
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Gary Ingram

Gary IngramPerth, WA

Helpful staff

published

I was offered assistance after a short time browsing and then offered a solution which was available at Midland. Very courteous staff members and a good experience. Thank you

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKewdale, Midland
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This was perfect, My new favourite shop

published

My experience at total tools was unforgettable because everyone there was so nice they all said hello can I help you with anything. It a change from all the other shops I've been to were the employees are inconsiderate and didn't care but not total tools.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMorayfield QLD
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Awesome

published

Got what I was looking for no fuss staff very helpful even gave me a discount because line was busy

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRockingham
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Jaxon

JaxonSouth West, WA

Awesome!

published

Really good customer service and awesome prices they have beat every price of every tool store I have been to!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBunbury
See all answers
Tom K.

Tom K.Launceston, TAS

Annoyed at price guarantee

published

Went in to buy a product. They had it in stock which was great. It was 30% more than the same product in Sydney tools so I asked if you could price match. I was told they don’t do it. Then I saw a massive sign of a price guarantee. When I asked about that he played it off and told me about it not being the same by the time you pay for shipping. However he didn’t even check the price. I was in a rush and didnt like the guy so I bought it an left

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers

This is bad....

published

Dear total tools,

With all due respect i would like to thank you for wasting my time and money.
First we bought new Wacker compactor.
Gave twice to repair. And now waiting for the repairing for almost 7 weeks and still they are waiting for the parts from Wacker
I almost paid $600 for the rent compactor in the mean time.
Not good service man.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo

this is very very very bad

published

we bought a new compact and its wacker compactor and gave twice too repairing and last 7 to 8 week its been in repair centre whenever i called the guys they just said we r waiting for the parts , so not a really good experience...

Product Quality
Customer Service
Return Claim MadeYes

The reviewer stated that an incentive was offered for this review

Great service

published

The guy in the store was very helpful and had great knowledge. He help me got a trolley for me to put all my things in.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Dave

DaveNortheast, VIC

  • 2 reviews
  • 1 like

Another ripper fuel tool

published

Bought a Milwaukee fuel cut off saw and used it next day. Have lots of the red stuff from total tools and love it.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAlbury
See all answers
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Wayne

WayneSydney, NSW

excellent

published

staff very friendly, all offered to help, impressed with large range of tools and accessory's on hand. Will be back for sure for all my tool requirements.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith
See all answers

Excellent experience!

published

Staff very friendly, helpful and steered me to the right items which I needed. I found my experience to be far superior to other similar outlets

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPakenham Victoria
See all answers
David

DavidSouth West, WA

Customer Service

published

Visited store for replacement Hitachi sander pad for a quite old model. Was attended to promptly, and the guy couldn't have been more helpful. Made a call to Hitachi to check price and availability. I ordered the part, paid for it, and received a text message when it arrived. Customer Service at its best, for a small item that would not have had a lot of profit in it. Well done!

Incentivised ReviewNo
Neil

Neil Central Queensland, QLD

Mixed feelings , good and dam disappointed

published
Incentivised ReviewNo
Curlymo

CurlymoSouth East Queensland, QLD

Easy helpful

published

Friendly staff answered questions and made choosing a breeze. Easy parking. COVID safe. My purchase was a present and has not been used as yet.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBurleigh Qld
See all answers

Product was fantastic and service perfect

published

Ordered over the phone and everything went perfectly,and there was no problem with the fact that I couldn't pick it up imediatly. Service was fantastic

Product Quality
Customer Service
Incentivised ReviewNo
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JohnR

JohnRWeetangera 2614, ACT

Excellent service, Excellent products.

published

A very well laid out store, with an excellent range of high quality products.
Staff were extremely helpful, pleasant and professional.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFyshwick ACT
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Nice great clean easy to use

published

Milwaukee products are great and easy to use last a long time and don’t take long to charge would recommend to everyone

Incentivised ReviewNo
Matt

MattSydney Surrounds, NSW

Great customer service!!!!

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGregory Hills
See all answers
Rachelle D.

Rachelle D.Greater Melbourne (Inner), VIC

Outstanding

published

You can tell when a team have been working together for a long time when you get the kind of service that you do at total Tools Carrum downs,
These guys work so well with each other to guarantee the best and most professional service for the customers benefit. Very polite and welcoming staff , they really look after me every time I shop there not just trying to sell me stuff. Highly recommend shopping here and relying on any staff member to get me the best tool for the best value for what i need . Great stuff guys , everything is top notch 10/10

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCarrum downs
See all answers
Malty

Malty

  • 2 reviews

Perfect in every way

published

The team at Total Tools had what I was after. It does the job perfectly and the staff couldn't be more helpful.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNoosaville Qld
See all answers
Page 1 of 336

Questions & Answers

Raymond P.

Raymond P.asked

SA, Elizabeth

Hi do you sell air Operated nibblers

No answers
Treva U.

Treva U.asked

SA, Lonsdale

Air Compressors

1 answer
Reviewer R.
Reviewer R.

What about them?

ejmangoba

ejmangobaasked

Online store

I ordered a pressure washer online on the 19th of November to be delivered to our house because Total Tools Gosford doesn’t have it in stock. The website says that once I put my postcode in the delivery details, It will locate the nearest store that has stock, and they will fullfil my order to ensure the best delivery rate. After I put my postcode, it says that Total Tools Auburn has it in stock. The next day, I tried to track my order on Total Tools Website and I was redirected on the shippit website. On the shippit website, it was stated that my delivery will be coming from Total Tools Gosford and is on BACK ORDER. I don’t know why this happened, even if the website says that my ordered will be fullfiled by the closest store which has a stock. Now I need to wait God knows how long to get my pressure washer delivered.

Order number 348928

4 answers
Total Tools
Online S.Total Tools

Hi Emerson, thanks for sending your enquiry. Essentially, when an order is placed online, it will be automatically assigned to your local store and if they do not have the item ordered in stock, then they will order from the supplier or they will request for the order to be transferred to a store that can immediately supply. I will be coordinating with TT Gosford regarding your order and will be contacting you directly. Thanks.

ejmangoba
ejmangoba

Thank you for your immediate response. This should be clearly stated under the FAQs section to avoid confusion on future online purchases. Hopefully TT Gosford can get their stock soon.

Total Tools
Online S.Total Tools

Hi Emerson, appreciate your feedback on this. Just an update - your order has been transferred over to a store that is showing in stock of the pressure washer. Please do email us at onlinesupport@totaltools.com.au if you do not receive a shipment email notification within 2 business days. Thanks for your patience. Have a great day!

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