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Total Tools
4.6 from 5,315 reviews

Reviews

4.6

5,315 reviews
5
(3,908)
4
(913)
3
(216)
2
(99)
1
(179)
  • Product Quality
    4.7 (1,827)
  • Return Claim MadeYes (60) · No (1,870)
  • Shipping
    2.7 (36)
  • Customer Service
    4.7 (1,658)
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Reviewer Photos & Videos

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Debbie

DebbieGreater Melbourne (Outer), VIC

Excellent service :)

published

Friendly, helpful, cheerful and patient staff, lovely experience received which is rare these days.
The service was great, the team were very helpful and friendly. Really made my day.
Thank you very much :) :) :)

Customer Service
Product Quality
Return Claim MadeNo
Clint C.

Clint C.Metropolitan Adelaide, SA

Doesnt Ship Item / Poor Customer Service

published
Shipping
Return Claim MadeNo
Dale B.

Dale B.Greater Melbourne (Outer), VIC

Love the tools

published

Great service great tools and good deals will be using total tools as my #1.
I got a pressure washer generator and a heap of Milwaukee tools couldnt be more happy with the outcome.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCarrumdowns
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David

DavidSouth East Queensland, QLD

There store and online store are fantastic. I always find what I’m looking for.

published

Everything I’ve bought lately I think has been Really high Quality and great on price. Even there postage was fast I’m a very happy customer definitely rate 10/10 can’t wait to return

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorth lakes 4509
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Darrell

DarrellSydney, NSW

As always exceptionally friendly, professional and helpful business.

published

Good selection of stock, competitive prices and genuinely helpful, friendly staff every time you go in there. No reason to ever go anywhere else but total tools in brookvale if you're nearby.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrookvale NSW
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Aaron O.

Aaron O.Sydney, NSW

Great service

published

Great service and understanding of the products in the shop and were not pushy at all no rush left me alone while i was browsing and the most import part was the pricing is excellent.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCastle Hill NSW
See all answers

Luke was FABULOUS !!!!!

published

I phoned ahead of time to make sure they had a Makita RoTary Hammer Skin DHR in stock . I was greeted with a lovely gentleman Luke who checked for me and put to the side . I collected 30 minutes later as it was waiting for me when i got there. Luke also assisted with finding all the other bits I needed. Obviously I had no idea what I was doing . I would go again to Total Tools because of Luke and his awesome service and informed me on the warranty etc.

Customer Service
Return Claim MadeNo
Store LocationBurleigh Total Tools
T.whitney bricklaying

T.whitney bricklayingSouth East Queensland, QLD

Great service at a great price. I dont shop anywhere else now.

published

Very happy with my interaction with the boys at Total tools in burleigh and would recommend them to my friends and work colleagues. Highly recommend heading Into Burleigh Total tools!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBurleigh waters Qld
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Ryan

RyanCentral Highlands and Goldfields, VIC

Good place

published

The staff were good and helpful in helping me out with finding the tools that I needed and the staff member told me everything about the tools warranty side of them then I bought the tools.

Store LocationBendigo Victoria

The reviewer stated that an incentive was offered for this review

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Leco Taleski

Leco TaleskiSydney, NSW

Product range

published

Staff were awesome and very helpful I got what I needed and more I spent a lot more than I wanted. like a kid in a candy stores
I will be back to buy more things shortly

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTaren point
See all answers
Paul

PaulSouth East Queensland, QLD

Super friendly and helpful staff

published

The staff knew the product and I was looking for, and help me take the items to my car very helpful.I will recommend them to anybody who likes personal serves

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSpringwood Queensland
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Paul J.

Paul J.South East Queensland, QLD

Total Tools North Lakes

published

Very pleasant experience. Good, friendly and prompt service. Good range of tools well displayed. Staff were knowledgeable and very helpful. Lots of friendly banter between customers and staff. Keep it up.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTotal Tools North Lakes
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Tester

TesterSydney Surrounds, NSW

Perfect tool for the job

published

Bootlace crimper perfect for the job is auto adjusting and sturdy works great can't be happier. Service was very good and although the tool was a special order the tool was delivered to store quickly.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGosford
See all answers

Great shop and knowledgeable people

published

Fantastic store, cheers to all the team at Richlands. One of the staff was unable to answer our question, so they said "I don't know, but let me get you someone who will". This is exactly how customer service should be.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRichlands, QLD
See all answers
David

DavidSouth East Queensland, QLD

Great service and communication

published

The guys at Total Tools quickly and accurately organised a tool to be ordered in.
They contacted me quickly and efficiently once the order arrived in store. Polite and friendly service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMaroochydore
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Andrew

AndrewMetropolitan Adelaide, SA

Superb Customer Service

published

Visited the Wingfield SA branch as a new apprentice and found the management to be brilliant. Got help finding specialised tooling and an exceptional price for a lot of equipment, definitely shopping there again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWingfield SA
See all answers
CHANDRA

CHANDRABridgeman Downs

  • 4 reviews

Best place for all Tools

published

Friendly and very knowledgeable staff. Personal and prompt service. Bought a few things but had to return one item and get a replacement. Hassle free transactions. Ample space between shelves and items hence easy to locate items

Customer Service
Product Quality
Return Claim MadeNo
Store LocationVirginia
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Pdb B.

Pdb B.Sydney Surrounds, NSW

  • 2 reviews

No Responsibility at Auburn

published
Customer Service
Product Quality
Return Claim MadeYes
Store Locationauburn
See all answers
Mark

MarkSouth East Queensland, QLD

Good old service

published

The service from les was good old one to one attention, pack with needed information, acourtesy and no pressure to buy anything.
Enjoy the shopping experience at total tools East Brisbane.
Well done regards Mark

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWoolloongabba East Brisbane
See all answers

The reviewer stated that an incentive was offered for this review

A great store , with a really good range of tools

published

Bunbury Total Tools is a great store with a great range of tools, the young guy who served me was very helpful and knowledgeable.
The prices were very competitive, I will be shopping at Total Tools in the future, the only problem being I live 55 klms from the store .

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBunbury
See all answers
Page 1 of 266

Questions & Answers

Dale T.

Dale T.asked

Online store

Now I'm worried after reading these reviews, I made an order for a DeWalt chainsaw my local Bunnings has it in stock but at the time off purchase I was away and I thought I would try the zip payment, it was the same as previous comments that it wouldn't allow a local click and collect so I had to choose delivery, I'm now getting charged from zippay for there account fees and have not heard one word from total tools where or what's happening with my order,, I simple email on the status of the order after the payment would be nice ????, All I have is an order number #2000043740

1 answer
Total Tools
Elspeth M.Total Tools

Hi Dale, thanks for your enquiry and we are terribly sorry for the delay. Please note: given current conditions regarding Coronavirus (COVID-19) we have had to institute a work from home policy.
In addition, there has been an unprecedented increase in the volume of online sales & enquiries. We appreciate your patience whilst we endeavour to respond as soon as possible. Enquiries are actively been worked through in the order of their lodgement.

I'll look into the status of your order 2000043740 and email you directly.

Mery

Meryasked

Online store

Hi, i was wondering if it was normal to wait more than three days to get a tracking number or any kind of email response to prove that the order has been sent out? I placed the order on Tuesday and still have no reply. I don't expect the order to come instantly with the corona problem but i would like some kind of update. The order no is :000172552 if that helps.

2 answers
Total Tools
Elspeth M.Total Tools

Hi Merry, thanks for your enquiry and we are terribly sorry for the delay. Please note: given current conditions regarding Coronavirus (COVID-19) we have had to institute a work from home policy.
In addition, there has been an unprecedented increase in the volume of online sales & enquiries. We appreciate your patience whilst we endeavour to respond as soon as possible. Enquiries are actively been worked through in the order of their lodgement.

I will look into your order 000172552 and email you directly. Thank you.

Mery
Mery

Thanks

Cass Panozzo

Cass Panozzoasked

Online store

I ordered online on the 31st of May. I received my Total Tools order #000165534 confirmation on the 1st of June. I haven’t received anything else. I have tired to call and have sent emails with no response. I don’t know what to do next. Any help would be great.

1 answer
Total Tools
Brandon S.Total Tools

Hi Cass! Thanks for your enquiry. Let me get a customer service agent work on this and email you directly. Thanks.

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