First time in the Sunbury store. I was looking for some small stuff, belt sander cleaner, small woodworking square, found both easily. Then I chatted to Ray regarding some bigger kit I need in about 6 months when the house and shed in Lancefield are built. Ray & I chatted about a table saw and a band saw, most helpful he was. I'll be back when I have a shed to put the about kit in.

Simple to use and informative. Will be using the online shop again for products I know & visit store for those products I am unsure about.

Purchased a Unimig Viper welder. It was reasonably priced and performs nicely. I did have to wait a little while for service but that is ok. The salesman was not super knowledgeable àbout welding and informed me of that however did give me some incorrect information that I only discovered when I got home, I can work around that. Salesman was unaware of redemptions offered by Unimig. Would have liked them to offer a package price as I purchased everything however wouldn't come to the party. Overall happy with the purchase.

Great store with so much to choose from. Only needed my torch today but will definitely be back. Great service

Very good service. Wasn't rushed through and people were willing to give all the help and advice I requested. An enjoyable experience

Great product knowledge, they knew exactly what I was looking for. Although the store was very busy, their service was polite friendly service.

Ordered an item on 26/11/20 from their website advertised as being available to click and collect from a particular store. You guessed it, it is now 30/11/20 and still no item. Contact the store to ask why and told they are a franchise operation and all blame is placed on the head office. Contact the head office and they told me they will check where it is available and email me. That was 2 days ago and still no email. Clearly customer service is not a priority for the parent company. I would hate to be a franchisee for Total Tools.

I stated very clearly in the note section of my order "Do not send via Fastway they do not deliver to my address and I am unable to collect from Parcel Collect." They sent it via Fastway anyway. Parcel is sitting at Parcel Collect . No idea how I'll be able to get it. The stress and inconvenience that their ignorance has caused is not worth it. Plenty of other online stores to choose. Black listing this company.

They didn’t have the exact kit I was after but went to the trouble of making it up and ordered anything that wasn’t immediately available. Very helpful and accommodating.

Staff were extremely helpful and had great knowledge of the different brands I was comparing. Staff were not pushy at all and left the decision in my hands after showing me a couple of options.

friendly staff and very helpful
good website, easy to find product with update information regarding of availability of products
plenty of product available
easy to access shop

After consuming a lot of content online about cordless lawn mowers, went into the store hoping to look at it in person and was blown away by the range of EGO garden tools and mowers available and on display. Even got a demonstration and learned more from the visit from a knowledgeable staff member.

Felt very much like a wanted customer even though I came into the store to pickup a black friday special

I went in to buy a welder and some other items. A young worker (stocky bloke) approached me and asked if I needed some help(which I did). He went what I thought was above and beyond. He was very knowledgeable and asked/verified with another staff on a couple of very specific questions rather than guessing. He helped me locate some specific items, ensured that I had everything I needed to get welding(including some tips/advice). Then helped me get everything to and into my car with enthusiasm, a smile and some laughs. What a great bloke with excellent customer service. What an asset! Rare to spend almost $1000 and walk away happy! Thank you

Could not help my self and bought heaps of tools. All the staff seemed helpful and happy which made for a pleasurable exsperance.

Bought black Friday specials with free delivery. Very good brand welding helmets as well as good air hose re-winders to attach near a compressor

Plenty of choices, haven't had the chance to use the welding equipment yet. Picked up a spare cold saw blade for the Bosch drop saw while I was there.

Bought a transmission jack at the Fountain Gate store. The jack itself is very good quality and very competitively priced - cheaper than shorter units. The staff were extremely helpful and friendly which has been a common trait with all my dealings with Total Tools.

The minute i walked in i was greated happily and was asked if needed help very helpful great people couldnt ask for a better experience