I was offered assistance after a short time browsing and then offered a solution which was available at Midland. Very courteous staff members and a good experience. Thank you

My experience at total tools was unforgettable because everyone there was so nice they all said hello can I help you with anything. It a change from all the other shops I've been to were the employees are inconsiderate and didn't care but not total tools.

Got what I was looking for no fuss staff very helpful even gave me a discount because line was busy

Really good customer service and awesome prices they have beat every price of every tool store I have been to!

Went in to buy a product. They had it in stock which was great. It was 30% more than the same product in Sydney tools so I asked if you could price match. I was told they don’t do it. Then I saw a massive sign of a price guarantee. When I asked about that he played it off and told me about it not being the same by the time you pay for shipping. However he didn’t even check the price. I was in a rush and didnt like the guy so I bought it an left

Dear total tools,

With all due respect i would like to thank you for wasting my time and money.
First we bought new Wacker compactor.
Gave twice to repair. And now waiting for the repairing for almost 7 weeks and still they are waiting for the parts from Wacker
I almost paid $600 for the rent compactor in the mean time.
Not good service man.

we bought a new compact and its wacker compactor and gave twice too repairing and last 7 to 8 week its been in repair centre whenever i called the guys they just said we r waiting for the parts , so not a really good experience...

The guy in the store was very helpful and had great knowledge. He help me got a trolley for me to put all my things in.

Bought a Milwaukee fuel cut off saw and used it next day. Have lots of the red stuff from total tools and love it.

staff very friendly, all offered to help, impressed with large range of tools and accessory's on hand. Will be back for sure for all my tool requirements.

Staff very friendly, helpful and steered me to the right items which I needed. I found my experience to be far superior to other similar outlets

Visited store for replacement Hitachi sander pad for a quite old model. Was attended to promptly, and the guy couldn't have been more helpful. Made a call to Hitachi to check price and availability. I ordered the part, paid for it, and received a text message when it arrived. Customer Service at its best, for a small item that would not have had a lot of profit in it. Well done!

Friendly staff answered questions and made choosing a breeze. Easy parking. COVID safe. My purchase was a present and has not been used as yet.

Ordered over the phone and everything went perfectly,and there was no problem with the fact that I couldn't pick it up imediatly. Service was fantastic

A very well laid out store, with an excellent range of high quality products.
Staff were extremely helpful, pleasant and professional.

Milwaukee products are great and easy to use last a long time and don’t take long to charge would recommend to everyone

You can tell when a team have been working together for a long time when you get the kind of service that you do at total Tools Carrum downs,
These guys work so well with each other to guarantee the best and most professional service for the customers benefit. Very polite and welcoming staff , they really look after me every time I shop there not just trying to sell me stuff. Highly recommend shopping here and relying on any staff member to get me the best tool for the best value for what i need . Great stuff guys , everything is top notch 10/10

The team at Total Tools had what I was after. It does the job perfectly and the staff couldn't be more helpful.