Total Tools

Order placed on 7 February. Advised order in transit on 8 February. Today - 21 February - the delivery is STILL in transit. And the joke? The journey is from Springwood QLD to Lutwyche QLD - a trip that would max out at 20 minutes in peak hour. Despite several email exchanges (we'll talk to our courier partner) and a request to cancel and refund (can't do that because it is in transit) I still do not have my $1300 worth of tools. If you value good service, communication and acceptable delivery times do not order from this company.

Thanks to the team at Total Tools. Every time I go in, they are happy to check that the tool I am purchasing is the right one for the job.

Meet at the door and couldn’t do enough to help. Solved my problem and walked away happy. I have suggested to my friends forget Bunnings and buy quality from Total Tools

Went in last minute to buy a cigweld 35a plasma cutter. Got a great discount in and out in 5minutes and I was back home using it with great success

Had excellent service today from Andrew at Total Tools Traralgon, a really nice bloke.....excellent product knowledge and offered alternatives to a couple of items that were out of stock. Thanks Andrew!!

Great customer service and a wide range of tools is a perfect combination to make sure you walk out of the store satisfied with your in store experience at total tools

Always a good range of tools handy man gear. Like a kid in the lolly shop plenty to chose from just never enough money in the pocket to buy it all.

Went in to change a drill that had been purchased for son. The wrong drill was brought, so I came back to exchange it for a different brand.
Simon serviced me, as was very attentive to my needs. I changed the drill to new branch, and he arranged a charger and cord in s package deal for me. Thank you very much Simon, for being a true professional, and helping a mum out with her apprentice son's needs

Paid for a tool that was not in stock, ordered from an interstate supplier. Told I would be called when it arrived. After ten days nothing so I called & they said it had not arrived. After two weeks I called again, told the same thing, after three weeks I called again Told that it had not arrived & they would check. They rang back to say the tool was discontinued. Went to store to be reimbursed & after explaining what had happened the girl went off to the store room to look for the tool. I had to explain again what had happed before being reimbursed. What a waste of my time.

Purchased 3/8 stubby impact wrench and ordered a 46 inch Milwaukee tool trolley. The tool works great 10/10, just tested it out today and took off lug nuts with ease.

I purchased SP Air Ratchet it was last one in stock so I received the Demo one .
Few weeks later I try using the Air Ratchet the drive head would not undo a 8 mm nut
I return the ratchet back to Total tools .
The manger told me it work fine after trying to hold a socket on it Socket would not turn in he hand but said it fine and told me I don't have the box so they cant refund it manger said to me put on Gum Tree to sell it
SP Ratchet was sent back to SP Tools under warranty I received the Ratchet back and Ratchet work well.
Be Careful of Total Tools selling people demo products.
When you take tools back the Manger tell you place it on Gum Tree you got have the box in come in
I will Never purchased any thing from Total Tools again

such a large amount of everything. i get very overwhelmed when i go there, then forget what to buy.
What to buy notepads would be helpful or an app . great store

New store,new staff that were very happy to assist with the best tool for the best results.Was in a hurry and short of time to have a good look around, but I will next time

Fantastic customer service. They went above and beyond to help with my enquiry. I am replacing tools as we lost our shed in a fire. Thank you, we will definitely be back

I raced down after work and found the wonders of a store with a range that’s huge compared to what we have in the highlands. Came out with what I needed and more, the guys were super helpful and full of good information. You’ve hired your men well.

Went to my local store to buy a Lufkin Shockforce tape measure that had been promoted recently by email. Happened to be served again by Colin and the interaction was friendly, informative and very helpful. Thank-you.

The store is well stocked and the staff seemed friendly and knowledgeable about products. The store is in a good location and has plenty of parking located out front. The staff member asked if I needed help carrying my bulky purchase to my ute.

I needed a particular style of screwdriver to do a particular job. I needed it to be so long and such and such a size. When I got into the shop I went up to the desk and asked for assistance, it was freely, cheerfully and authoritatively given and I came away with just what wanted, plus a spare.

Very helpful service in the Shepparton store. Prices good. Normally I would shop online but I wasn’t sure what Milwaukee product to buy for the small amount of use it would get. They’re advice was spot on as it was last time

The lady that served me was extremely friendly and helpful right from the moment I walked in the door to the moment I walked out, one of the many reasons why I continue to purchase my tools and equipment from total tools.