1 photo
Total Tools
4.5 from 7,374 reviews · View Statistics
Listing monitored by Total Tools

Reviews

  • Product Quality
    4.7 (3,557)
  • Return Claim MadeYes (136) · No (3,654)
  • Shipping
    2.5 (137)
  • Customer Service
    4.7 (3,352)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Jackson
JacksonGippsland, VIC
  • 4 reviews
  • 1 like

Selling stock they don't have

published
  • Shipping
  • Incentivised Review No
Total Tools
Online S.Total ToolsSend a private message
Jackson
Jackson
Total Tools
Online S.Total ToolsSend a private message

Hello Jackson, We very much appreciate your feedback so we know how we can improve our service and how to properly address concerns such as yours so we can assist you better.

Similar opinion? Write a review on ProductReview.com.au!
Michelle
MichelleSouth West, WA
  • 3 reviews

NO IDEA ABOUT CUSTOMER SERVICE!

published
  • Product Quality
  • Customer Service
Total Tools
Online S.Total ToolsSend a private message
Similar opinion? Write a review on ProductReview.com.au!
steve
stevePerth, WA

Tried to exchange a faulty product, I failed just like the product!

published
  • Product Quality
  • Customer Service
Total Tools
Online S.Total ToolsSend a private message
steve
steve
steve
steve

Also, I did explain in store it was a new purchase and first time we used it, it’s not like it was a well used 8month old tool.

Similar opinion? Write a review on ProductReview.com.au!
redmondfg
redmondfgPerth, WA

Reality

published

I found the guys at this store terrific and obliging in giving service to me. I did not waste their time I stated I was not a tradesman not even a top handyman but I needed tools that did not bite me, as cheaper tools often did bite me. They listened. I'm sorted for my needs.
Thanks Guys

  • Product Quality
  • Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Hardware Shops

Find out how Total Tools compares to other Hardware Shops

Know better, choose better.

Compare all
Nick
Nick
  • 4 reviews
  • 5 likes

Selling tools they don’t have

published

Unfortunately Total Tools appear to sell products they don’t actually have in stock. Items listed in stock during purchase, then followed up two weeks later it’s not in stock. Two months later, still no stock and no follow up, I had to chase.

  • Incentivised Review No
  • Return Claim MadeNo
Total Tools
Online S.Total ToolsSend a private message
Nick
Nick
Similar opinion? Write a review on ProductReview.com.au!
Tom
TomGreater Melbourne (Outer), VIC

Absolute joke

published

Crap. Brought goods 3 weeks ago that have yet to arrive. I Follwed it up and they claimed it was on me to follow up with the courier company they hire, to find my good.

Only seemed to genuinely show an intrest when i mentioned a refund, and now im at the mercy of waiting for the courier mob to run an investigation on my delivery which could take weeks.

Meanwhile im out of pocket and out of tools required to run my job and im stuck in limbo of respending to buy the tools required for my job, or waiting for this investigation to come back with "they fell of the back of a truck."

  • Incentivised Review No
Total Tools
Online S.Total ToolsSend a private message
Tom
Tom

It astounds me how it can take 15 mins to reply to a negative review, but takes a week, half a dozen emails and now 3 different company employees, to get absolutely nowhere.

Total Tools
Online S.Total ToolsSend a private message

Hello Tom. Again my apologies if it took so long for a response to arrive. We would like to investigate this for youand see what is causing the delay of your order. Can we please request for your online order number?

Similar opinion? Write a review on ProductReview.com.au!
Phil
PhilNew South Wales

Take your cash for out of stock items that are shown as in stock

published

Website will show the item is in stock but when allocated a "shipping store" after the purchase the item is out of stock and weeks of waiting.

What is worse is that they will not ship the remainder of the order until the whole of the order is at their warehouse.

DO NOT BOTHER.

  • Thumbnail
  • Product Quality
  • Shipping
  • Incentivised Review No
Total Tools
Online S.Total ToolsSend a private message
Phil
Phil

Still nothing delivered.... Will Total Tools give me a refund?? (on the shelf in BUNNINGS just so you know)

Total Tools
Kristofer Ryan L.Total ToolsSend a private message

Hi Phil, Thanks for your response. Sorry to hear that you still haven't received your order yet. May I know your online order number so that we can investigate further. Thanks for understanding.

Similar opinion? Write a review on ProductReview.com.au!

Happy customer

published

I've just bought an EGO battery lawnmower after lots of advice and information, which is light and easy to use. Impressed with the great customer service.

  • Product Quality
  • Customer Service
Similar opinion? Write a review on ProductReview.com.au!

Blames the customer

published

Ordered a product that was apparently out of stock and then takes days to even let me know. Then blames me for not even choosing the right delivery collection when i did. Just really frustrating and expected the bare minimum at least.

  • Product Quality
  • Customer Service
Total Tools
Online S.Total ToolsSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Hardware Shops

Find out how Total Tools compares to other Hardware Shops

Know better, choose better.

Compare all
Ash Benedict
Ash BenedictSydney, NSW
  • 2 reviews
  • 3 likes

1000x better than Shitney Tools

published

A franchise that treats customers with respect.

Don’t waste your time looking at Shitney Tools, there’s a 99% chance they will offend you just walking into their stores with shoddy service and treating you like you are going to steal.

  • Customer Service
  • Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Leo Lysterfield Sth
Leo Lysterfield SthGreater Melbourne (Outer), VIC

Excellent customer service

published

I recently bought the EGO Z6 zero turn ride on mower and I had a friend help me transport it home on his trailer. We were unsure as to how to properly secure the Z6 in the trailer. James from Total Tools Fountain Gate saved the day. He showed all the tricks we needed and made sure that the Z6 was secure. He spent about 15 mins of his time to help us. Thanks James! We got the Z6 home in one piece. Now the fun begins.

  • Product Quality
  • Customer Service
Total Tools
Online S.Total ToolsSend a private message

Hello Leo, We do value our customer's opinions and very much appreciate your feedback. We have also forwarded this to the store. Thank you.

Similar opinion? Write a review on ProductReview.com.au!
shootingstar
shootingstarSydney Surrounds, NSW
  • 76 reviews
  • 60 likes

Don’t bother

published

They are selling & advertising stock they don’t have & can’t get! Waiting & paid for a drill bit to be emailed my order has been cancelled & they do not have & can’t get! This item is still advertised on their website & I will receive a credit memo email notification once processed! Luckily I paid using PayPal I will claim through them if refund isn’t processed. NEVER AGAIN! Meanwhile have to cough up another $100 so I can buy the same drill bit elsewhere! NOT GOOD ENOUGH!

  • Product Quality
  • Shipping
Total Tools
Online S.Total ToolsSend a private message
Total Tools
Online S.Total ToolsSend a private message

Hi Shootingstar, We haven't heard from you in a while. Please provide your online order number so that I can investigate the and contact you directly. Thanks for understanding.

shootingstar
shootingstar

Just REFUND ME! I’ve messaged you given you my order number! Change your business name to Total Twits! To top it off you’re customer service centre is in the Philippines! You’ve got to be kidding you’re worse than Telstra!

Similar opinion? Write a review on ProductReview.com.au!
Hardware Shops

Find out how Total Tools compares to other Hardware Shops

Know better, choose better.

Compare all
Josie
JosiePerth, WA
  • 3 reviews

Awesome customer service, never hear back from them when things break

published

Faulty drill, brought it in to store 6 weeks ago. Never return my calls or emails despite trying over and over again to hear from someone. I no longer know what to do other than turn up to store kicking and a screaming.

  • Product Quality
  • Customer Service
Total Tools
Online S.Total ToolsSend a private message
Josie
Josie

4000038188 . I've called and been told they'll call me back, this was 4 days ago now, emailed three times and no response apart from there's a delay and it should be 7-10 days and it's been well over that now. Thanks

Total Tools
Online S.Total ToolsSend a private message

Hello Josie, we have contacted you directly via email regarding this with reference no. #300035 to sort this out for you. Thank you

Similar opinion? Write a review on ProductReview.com.au!
spyder
spyderPeel, WA
  • 6 reviews
  • 5 likes

Glad Toolkit Depot has opened

published

Had enough of their online ordering. When I finally got a refund, which took writing to consumer affairs for it to happen, they took the rewards I had accrued in the bargain! As the title says, I’m glad a new store has opened because I won’t be going to this one again. Total tools is an apt name for their lousy customer service.

  • Product Quality
  • Shipping
Total Tools
Online S.Total ToolsSend a private message

Hello Spyder, thanks for taking the time to provide your feedback and we sincerely apologise for the inconvenience caused. Do you mind providing your online order number so we can look into it and contact you directly? Thank you.

Total Tools
Brandon S.Total ToolsSend a private message

Hi Spyder, I haven't heard from you in a while. Please advise your online order number so that we can investigate this further and for us to communicate with you directly. I hope to hear from you soon. Thanks for understanding.

spyder
spyder
Similar opinion? Write a review on ProductReview.com.au!
Scott C.
Scott C.
  • 3 reviews
  • 1 like

Best place to pick up tools!

published

Staff are awesome and knowledgeable, the amount of product in this store leaves you tool shopping for ages. If they don't have what you are looking for, they will order it in for you!

  • Product Quality
  • Customer Service
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Brendan S.
Brendan S.asked
Total Tools

Price match online is a bit of a joke. The store will do a price match. Online i am having nothing but issues as i want to click and collect it using the paypal option. Spoken with 3 different people who could not just issue a price match so far.

No answers
James Iron
James Ironasked
Online store

where and how quickly may I buy a 2.5 horse power compressor?

1 answer
Total Tools
Online S.Total ToolsSend a private message
Rochelle
Rochelleasked
WA

Do you stock ryobi misting fans

1 answer
william l.
william l.

How would I know??

See all Total Tools questions

Get an answer from our members and Total Tools representatives

Total Tools

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.