Total Tools

Ordered a Milwaukee jacket on the 20/7 from the online store. After waiting 3 days I contacted the store my order had been assigned to (Carrum Downs) I asked why the order had not yet been shipped and they told me that it was not in stock and that the order needed to be ordered in and should be in stock in 2 weeks. I was disappointed because there was no indication that the item was not in stock when I ordered on the website.
The same day I followed up with the online team regarding a refund, as I had seen the product listed in stock on another...

Placed an online order in May 2022, only some items were delivered to me down south, even though online it stated Canningvale Total Tools had them all in stock!
Nearly every week after the week of the 15/5/22 I rang the store and spoke to a salesperson requesting a date for when I would be getting the other items that I had ordered, but still haven't received??
Every week I would get salespeople that would tell me the same thing that they have no control over stock and delivery issues, however some salespeople had advised me that the stock was ...

I tried to return a mortar pointing gun that was jamming on site, had a good chat with the great staff, but when the owner/manager arrived, the chat immediately went south! he should stay out of it and trust his staff.
Basically he started stating it was Saturday, made a thing of it, said he couldn't ring the manufacturer, I said I don't care about that, not my problem, my transaction was with Total Tools. (basic Australian consumer law) and I wanted an exchange. He refused, and said he had to get permission from the manufacturer, again not my ...

I found the guys at this store terrific and obliging in giving service to me. I did not waste their time I stated I was not a tradesman not even a top handyman but I needed tools that did not bite me, as cheaper tools often did bite me. They listened. I'm sorted for my needs.
Thanks Guys

Unfortunately Total Tools appear to sell products they don’t actually have in stock. Items listed in stock during purchase, then followed up two weeks later it’s not in stock. Two months later, still no stock and no follow up, I had to chase.

Crap. Brought goods 3 weeks ago that have yet to arrive. I Follwed it up and they claimed it was on me to follow up with the courier company they hire, to find my good.

Only seemed to genuinely show an intrest when i mentioned a refund, and now im at the mercy of waiting for the courier mob to run an investigation on my delivery which could take weeks.

Meanwhile im out of pocket and out of tools required to run my job and im stuck in limbo of respending to buy the tools required for my job, or waiting for this investigation to come back with "they fell of the back of a truck."

Website will show the item is in stock but when allocated a "shipping store" after the purchase the item is out of stock and weeks of waiting.

What is worse is that they will not ship the remainder of the order until the whole of the order is at their warehouse.

DO NOT BOTHER.

I've just bought an EGO battery lawnmower after lots of advice and information, which is light and easy to use. Impressed with the great customer service.

Ordered a product that was apparently out of stock and then takes days to even let me know. Then blames me for not even choosing the right delivery collection when i did. Just really frustrating and expected the bare minimum at least.

A franchise that treats customers with respect.

Don’t waste your time looking at Shitney Tools, there’s a 99% chance they will offend you just walking into their stores with shoddy service and treating you like you are going to steal.

I recently bought the EGO Z6 zero turn ride on mower and I had a friend help me transport it home on his trailer. We were unsure as to how to properly secure the Z6 in the trailer. James from Total Tools Fountain Gate saved the day. He showed all the tricks we needed and made sure that the Z6 was secure. He spent about 15 mins of his time to help us. Thanks James! We got the Z6 home in one piece. Now the fun begins.

They are selling & advertising stock they don’t have & can’t get! Waiting & paid for a drill bit to be emailed my order has been cancelled & they do not have & can’t get! This item is still advertised on their website & I will receive a credit memo email notification once processed! Luckily I paid using PayPal I will claim through them if refund isn’t processed. NEVER AGAIN! Meanwhile have to cough up another $100 so I can buy the same drill bit elsewhere! NOT GOOD ENOUGH!

Faulty drill, brought it in to store 6 weeks ago. Never return my calls or emails despite trying over and over again to hear from someone. I no longer know what to do other than turn up to store kicking and a screaming.

Had enough of their online ordering. When I finally got a refund, which took writing to consumer affairs for it to happen, they took the rewards I had accrued in the bargain! As the title says, I’m glad a new store has opened because I won’t be going to this one again. Total tools is an apt name for their lousy customer service.

Staff are awesome and knowledgeable, the amount of product in this store leaves you tool shopping for ages. If they don't have what you are looking for, they will order it in for you!