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Total Tools
4.6 from 4,974 reviews

Reviews

(3,647)
(875)
(210)
(94)
(148)
  • Product Quality
    4.7 (1,529)
  • Return Claim MadeYes (48) · No (1,562)
  • Shipping
    2.2 (20)
  • Customer Service
    4.7 (1,373)

Reviewer Photos & Videos

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Communication VACUUM

published

Ordered a makita cordless mower online. MasterCard charged on 23/3 without any follow communication/acknowledgement despite my submitting messages and attempting to phone. As a last resort, have asked for a refund Watch this space

Product Quality
Shipping
Return Claim MadeYes
Darryl

DarrylSouth East Queensland, QLD

  • 8 reviews

EVOLUTION EVO355 COLD CUT OFF SAW

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationTotal Tools Woolangabba
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greg

greg

  • 3 reviews

Don't believe "We'll Match any Competitor Promotional Deal"

published

Tried to get Total Tools to price match an identical item, but they rejected it on the grounds of "Product must be identical (same brand, colour, model #)". The genius who rejected it found a typo on the competitors website in the description for the tool that had incorrectly added a D instead of a 0? The tool was the exact same item that Total fools was selling for $100 more, yet they didn't honour their price match 'guarantee' & knocked back a price match based solely on a badly typed description. Take your business elsewhere and let this store die the death it deserves.

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Les

LesGippsland, VIC

Very Helpful staff

published

TRARALGON Picked-up Bosch angle grinder guard via phone order - without asking checked to ensure right model, and, during general look around each staff member I passed asked if needed assistance

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTRARALGON
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Michael

MichaelNorth-East, TAS

Just what I wanted.

published

I went in to get what I wanted, couldn’t find it, a store member came to my assistance then asked a few questions and gave me a choice of two items that would do the job. I chose the one I felt was best. He then asked if I was a member(Yes) and on the email list(yes)and was there anything else I needed(no)
Job done.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationInvermay Tas
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Andy

AndySouth East Queensland, QLD

Hopeless online store and no communication.

published

The website needs to be updated. If an item is shown as available in stock, don’t assume it is. They claim to have orders processed within 48 hours. I waited five business days ( for three items listed as in stock and available ) for my order to be processed. Never happened. A simple email notifying the customer that an item or items are out of stock would be nice. I cancelled my order and got a refund.

Return Claim MadeNo
Grace E.

Grace E.New South Wales

Never again

published

Staff was very rude. I went there to buy a power charger but it was not available. He offered me one that is similar but looks dirty probably being on display on the shelf for ages and there is no box. I asked if there is a discount and he answered me in a stern and loud voice “No discount, don’t buy it if you don’t like it. There are many people who will buy it.” OMG. How can they hire a salesman with that attitude? But not all staff are like him. Another staff offered to clean it and gave it to me. That is the last time that I will purchase anything from this store.

Customer Service
Return Claim MadeNo
Store LocationTotal Tools Castle Hill

A functional tool

published

Initially the store didn’t have the tool that I was looking for .one has now been ordered in however while waiting for this to arrive I bought a make do similar to the one required as a stop gap.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTraralgon
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Sam

SamGoulburn NSW

  • 3 reviews

Mikita 18V line trimmer

published

It does everything I wanted it to. In fact it is better then I thought it would be. It struggles in really long grass, but just doing edges around the house and flower gardens, it is perfect.
It is quiet and effective. I am now considering purchasing additional 18V blowers and brush cutters.
The Total Tools team were really accommodating also. Thumbs up.

Store LocationTraralgon Total Tools
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Andrew

AndrewNorth Queensland, QLD

Good shop

published

A little bit more communication would be nice for return fixes didn't hear a word even after I emailed them.. I just got a phone call to tell me it was serviced 4 weeks later..

Customer Service
Product Quality
Return Claim MadeYes
Store LocationTownsville
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bernard123

bernard123Greater Melbourne (Outer), VIC

  • 3 reviews

every tool a man could want

published

How about promoting men health stuff? just an idea. And international men day in November have a massive sale and dolly birds at the counter! free coffee and cake! we all need a mancake!

Customer Service
Product Quality
Return Claim MadeNo
Store Locationepping
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Ben

BenCentral Queensland, QLD

Nice and easy

published

Staff were very helpful and friendly. Great to deal with. The store is organised well and easy to get around and find what you need. Great selection and everything you need.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMackay
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Joel R.

Joel R.Launceston, TAS

  • 3 reviews

Fantastic service

published

Total Tool have a great range and all the staff are helpful and knowledgeable. In one instance I bought a set of planet blades an the sales representative informed me about buying the 5 pack as it works out about half price, but I only brought the right amount of money so he mentioned I may have enough points, after checking I had 10 dollars in points so it was $4.50 short, this guy pulls out his wallet and was going to pay! I would not let him do it. Every time i have been in all the staff go above and beyond especially with tips on how to do certain things

Best tool store around

Customer Service
Product Quality
Return Claim MadeNo
Store LocationInvermay tasmania
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Matty Bray

Matty BrayGreater Melbourne (Inner), VIC

I Shop at the best tool shop

published

I always shop at Total Tools, They have a good range of tools and they always offering good advise.
I have been buying tools from Total Tools for the last 8years

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMitcham
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Pacmac

PacmacSouth East Queensland, QLD

Tungsten Carbide Hole Saw

published

Bought a 127 mm hole saw. The price was a bit higher than a competitor but TT matched this. Very happy z a nd will use TT again. They had the best range of hole saws around too.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSpringwood QLD
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Great service

published

I was greeted politely straight away and directed to the area needed promptly. I really can't fault the service out there at derwent park and look forward to dealing with them in the future.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationDerwent park
See all answers

excellent multi-use sliding mitre saw

published

I recently picked up the Evolution R255SMS+ as it had the multi-use blade and an optional diamond blade for a little bit more. Good customer service from the guy in the store, adn no hassles. This one saw let's me cut wood, plastic pipe, mild steel and, with the addition of an Evolution diamond blade, tile and brick. I had no trouble setting the tool up - pretty accurate straight out of the box. Cuts cleanly with moderate tear out, and does steel well (although watch out for the flying hot metal bits when cutting :) ) - I tried the Diamond blade cutting a few bricks long ways for a small job - what a ripper. This may be my new favourite tool in the shed. Nice one.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGlen Waverley Victoria
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No Communication

published

Just received an email to tell me that my item had been shipped. Its been over a month since i placed the order and the money was taken.

I had to send a couple of emails to get an update on the goods and was told that they were on back order and were being shipped that day.

I'm not sure if it was a coincidence that they had just came in on the day i emailed for an update, or they were just sitting around in the shop/warehouse for over a month.

If you're going to advise that special order items will take up to 14 days to be dispatched, then you should inform customers at some point that its going to be longer!

Shipping
1 comment
Total Tools
Total ToolsTotal Tools
Frank

FrankMurray Region, NSW

  • 3 reviews

Good price on Makita

published

Good product at a good price. Lots of choice and variety. Store is well stocked and well laid out. Everything is easy to find and clearly priced. One of my favourite stores.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAlbury
See all answers
Gaz

GazSydney, NSW

  • 2 reviews

Great service.

published

Total tools castle hill... great variety of tool brands.. well stocked range.. very friendly helpful staff.. if you know what you want and they don’t have it.. they will get it for you.
Easy tool shopping

Customer Service
Product Quality
Return Claim MadeNo
Store LocationVictoria Avenue Castlehill
See all answers
Page 1 of 249

Questions & Answers

Robert B.

Robert B.asked

Online store

I would like to know how mutch is a 18 volt Makita collated plaster screw gun kit is worth

No answers
Ash

Ashasked

Total Tools

Ordered 6 weeks ago now, drill hasn't been delivered, contacted total tools on the 24/12/19they said they had no stock in one location that it will be delivered from penrith, still nothing and it's not the 4/01/2020. But I'm still paying for it through easy pay. No receipt has been emailed on purchase but paying for it. Looks like I'll be contacting the ACCC

1 answer
Total Tools Online
Total Tools Online

Hi Ash,
I apologise about the issues you've had receiving your drill. Was this an online order? If you could please email: onlinesupport@totaltools.com.au reiterating the above ad I'll be able to investigate further to get this resolved as soon as possible for you. Please attention: Michael.
Kind regards
Michael C
National Customer Service Manager

Ash

Ashasked

Total Tools

Ordered 6 weeks ago now, drill hasn't been delivered, contacted total tools on the 24/12/19they said they had no stock in one location that it will be delivered from penrith, still nothing and it's not the 4/01/2020. But I'm still paying for it through easy pay. No receipt has been emailed on purchase but paying for it. Looks like I'll be contacting the ACCC

No answers

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