Tools Warehouse

Tools Warehouse

 Verifiedtoolswarehouse.com.au
Tools Warehouse
3.5

277 reviews

PositivevsNegative
64% · 17896 · 35%
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Return Claim MadeYes · No
Product Quality
4.3
Shipping
3.7
Customer Service
3.5

Reviews

277 reviews
Bast
BastSydney, NSW
 

Excellent service

Excellent service and tools. Milwaukee adjustable spanners were exactly as expected Show details
Shane S.
Shane S.Hobart, TAS
 

SCAM

The scam works like this: Offer cheap items online and take your money, then say they have none in stock but will give you 110% store credit. The item then pops up "in stock" but at a much higher price and they ask you to pay the difference. BEWARE!
Tools Warehouse
Tools Warehouse   DM   
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Halley R.
Halley R.Greater Melbourne (Metropolitan), VIC2 posts
 

Good buying experience

I ordered two large items from this shop because they were on a good sale. They were delivered in a very reasonable time frame, and they arrived in good condition. I had them sent to my PO box (I live in a rural area and most couriers will not deliver here) and there were no issues with that. Show details
Raman B.
Raman B.South East Queensland, QLD
 

Delayed Shipping and No response from customer service

I ordered EGO Lawn mower kit on 21 April 2024 and received confirmation on order. I tried track my order and it is still showing as Allocated. It's been already 2 weeks and there is no movement. I can't find contact number to reach out and tried writing an email to get the real status update and haven't heard back anything not even auto acknowledgement. Show details
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Tools Warehouse
Tools Warehouse   DM   
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Stefano
StefanoSydney3 posts
 

accurat and quick supply

, good, quick and perfect supply, as online order and requested
Sivakumar
SivakumarSydney, NSW
 

Delays, delays and delays

I wouldn't question the quality and cost of the products. They are good! However, the indefinite delays and unclear status are not very welcoming. My second order is also delayed now. If it is told at the time of ordering, I would have chosen a different product or avoid ordering itself instead of waiting for weeks together for it to be delivered. Appreciate if we change the business model and introduce better communication. Show details
Product Quality
Shipping
Customer Service
Robert Gray
Robert GraySouth-Eastern Region, NSW
 

A great stool for our plump brewers

Arrived quickly, no missing parts and box was in excellent condition.
Gerry
Gerry
 

Quality tools at good value prices, combined with good service

very happy with the purchase of items we needed that were well priced and click and collect service made easy . My $10 credit was easily used in my next purchase. Show details
Robert G
Robert GWhyalla
 

Good service

Good price, items seemed to be sourced from various locations and sent in a reasonable time frame.
Davey
Davey
  Verified

Best Makita deals ever

Quick delivery of goods, and great after sales service via email Show details
Luke F.
Luke F.Central Highlands and Goldfields, VIC
 

Tools warehouse order

Quick and easy delivery. Safely packaged and exactly what I ordered Show details
Product Quality
Shipping
Steve L.
Steve L.
 

Makita Cordless drill with charger and batteries

The drill and case were exactly as advertised. Great price as well. Show details
Product Quality
Shipping
Andy Mac
Andy MacSydney, NSW
 

Competitive pricing & fast delivery

Makita 18V Angle Grinder, Great pricing and service and fast delivery
Alice M.
Alice M.3 posts
 

Very poor service

Purchased an EGO mower kit online during a sale. After no notification of shipping for over a week, it took multiple phone calls to Tool Warehouse shops to track down what was happening with my purchase. The online team wouldn't respond to emails and directed phone calls to their shops. I was promised on multiple occasions the mower would be sent. Blame was placed on Startrack for refusing to pick up the freight. I eventually received the mower on the 3rd of May. It was paid for on the 31st of March.
Very poor service. Show details
Tools Warehouse
Tools Warehouse   DM   
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Hi Alice - Sorry for the poor experience. If you'd like us to look into it further, by all means flick us an email and attention it 'JASON' - our customer service manager - and we'll be happy to dig into it further for you. Cheers, Paul

MARCUUS
MARCUUSAU9 posts
 

Gearwrench 86126

Great deal and service and quality tools. Will return to check deals.

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Contact info for Tools Warehouse

  • ABN: 85622420704

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