AI reviews summary
Pros
Verdict
Tools Warehouse is characterised by its fast delivery, competitive pricing, and helpful staff. While there are isolated instances of shipping delays and communication gaps regarding returns, the vast majority of experiences involve smooth transactions and high-quality tools.
Reviews with attachments
Love them, quick delivery time. Appears to be great quality. Can even play bah bah black sheep with them
I was blown away with the speed of delivery, quality of the item and excellent price. Fantastic service from Tools Warehouse, the installer was very impressed. The box looks great on my trailer!! Defiantly recommend. Show details
My order arrived quick, and exactly the same on description....
Very happy with the product (toolbox), came in good time and wasn’t damaged.
Did a google search to find a rather obscure 12mm-1/2” impact hex driver with a ball type end and these guys had it! Fair pricing and postage was reasonable as well. Came packaged well and communication was also very good. Thanks guys, I will buy from you again! AAA+++ Show details
Latest follow-ups
Sent a damaged product,offerd me a discount if I was able to use it,I declined,requested a replacement or refund, I've heard nothing since its been 6 weeks.
Follow-up · I still haven't heard back from than,I've written to them a few more times and they have ignored every email, I have lodged a complaint with the ACCC.
Follow-up · They have ignored all my emails,I have filed a complaint with the ACCC.
Very happy with the quality of the trailer for the price you pay. Instructions could be better but with a little logic not a real problem. Overall very happy with it! Show details
Follow-up · Best feature of this trailer is its size, it fits more than you think! The tools I used were: big screw driver, two big shifters, multi grip pliers My assembly time was 2 hours and 10 mins
A great product exactly as described. Promptly delivered, and great value for money by anyone's assessment. Staff were great to deal with and easily assisted with a change of delivery address.
Follow-up · To answer queries raised, the item was an automotive low profile floor jack, the staff assisted in a phone enquiry when it was necessary to change the delivery address, as their courier could not deliver to a PO Box, which regrettably their system didn't sort out in the first place, and yes the new address was proximate to the original one (less than 5 km). Trust this helps.
Positive reviews
Ordered 4 of Tools Warehouse G clamps, as my old ones are just that, old and no longer good to use. These ones are a lot better quality, a great price and delivered in record time. I will definitely return to buy tools from here again. Thankyou. Show details
The welding table trolley is simple to put together, very solid in construction and was delivered in a timely fashion. I've not yet used it for its intended purpose but I don't see that it will disappoint at all. I'm pleased with the trolley, delivery and cost. I would recommend it to anyone looking for this sort of device. Show details
just odered the pittsburgh metric spanner set and i am quite impressed on the quality and feel of them ,it came in a sturdy sleeve holder which is tough and durable
Negative reviews
Very fast service however I got sent the wrong item I then contacted them, I sent the item back it then took 6 weeks to receive the correct item. Also started off good with replying to emails then they stopped.
Find out how Tools Warehouse compares to other Hardware Shops
Know better, choose better.
The tool is great, tools warehouse not so much. Took 4 weeks and $118 to deliver 25 minutes across Sydney. Don’t fall for the fast dispatch advertising on the website
All good just didn't receive a ready for pick up e mail . A large sign @ warehouse would be good , regards Glen.
Recent reviews
This item was bought as a gift for my husbands birthday on the 31st October. At this point I can give credit to the time taken for the items to arrive and the condition of the packages upon arrival being perfect thank you
⭐⭐⭐⭐⭐ Exceptional service and a brilliant sharpener! Ordered the Metaltech MTWS250 250mm Professional Wet Sharpener from Tools Warehouse, and the entire experience was faultless. The item actually arrived quicker than originally advised, with zero hassles along the way. Communication and tracking updates from Tools Warehouse were top-notch—they… Read more
are a great bunch of people to deal with. As for the sharpener itself, I absolutely love it. My chisels haven't looked or cut better! Highly recommend both the product and the team at Tools Warehouse.
Took a long time to be delivered. There was a mistake on the order which was probably my fault. I detected this almost immediately and informed you with a correction. I received a reply that you could not find my order and requesting an order number which I immediately sent to you. I heard nothing more and ultimately received the original order.
Excellent Soft Edge Scrapers. Perfect for my project car. Excellent made. Great Packaging and Postage. Easy purchasing process, no problems whatsoever. Excellent Service by the Tool Warehouse. Excellent Seller Highly Recommended Show details
I give 4 stars before the star track service is extremely good, was very disappointed with linisher did not come with a hook and loop pad like the other ones I purchased, these are an extra $30 so with the cost of postage you are paying around a $100 more which does not make it a very good deal.
Extremely happy with our purchases. Very fortunate that a number of the items were on clearance so we managed to save a few dollars. Will definitely purchase from this company again. Show details
Better build quality than the Tormek version at a fraction of the price.
Find out how Tools Warehouse compares to other Hardware Shops
Know better, choose better.
Great addition to my workshop will be purchasing more in the future
great service excellent Product delivered promptly to correct address in qld
Delivered as ordered Delivery took 4 weeks so began to get a bit worried Good product
Order received a few days ago. Will be opening 1st thing Saturday morning!
Happy with it, product is in good condition and delivered quickly. Thank you’s
Good price Excellent quick delivery Thanks very much Regards Laurie
Very good product very quick delivery love it saved alot of work
Great products at good price, great service aswell when picking up tools