Haier Australia

Would give zero stars if I could. 3.5 year old Haier fridge, leaking water all over my floorboards. Impossible to get through to a real person, impossible to get an accurate quote for them to send a technician out. I’ve spent two days trying to get some semblance of customer service out of this company…..still no resolution. They’re the pits.

Was looking for an air conditioning unit that had automated vertical and horizontal swing. This was advertised as having both - online and in the manual and yet it doesn't have horizontal swing even though the remote shows it does. The unit keeps intermittently making whoosing noises even though the fan speed is set to low. I am very… Read more

dissapointed and regret making this purchase as it was falsely advertised. Hoping to hear from the company with a resolution

Warranty claim lodged via the official required method which was confirmed now 24 days ago on a Haier 20KW ducted air conditioner. We have been subsequently advised twice by Haier they have no "'service agent" to attend to this warranty with not… Read more

further advice forthcoming. We do not believe this is acceptable under the consumer law provisions & feel very upset to think we will have to pursue our rights legally

Purchased a new split system aircon. Model: AS71TEMHRA. The quality is good, it is quieter than my last one and I like that you can use it via an app on your phone if you choose to but setting up the app was a bit tricky and I needed to create an acct which I wasn’t happy with but that was my choice. This is an incentivised review.

Replaced my gas hot water service with a Haier Monoblock Heat Pump 330 litre Model HP330M1U1. Now experiencing reliable and lovely hot water from a heat pump with negligible cost to operate. The purchase through Powrhouse was stress free and the installation team were efficient, on time and polite taking the time to explain the settings and simple working. Best of all my gas has been disconnected!

Disappointment turned to joy – Purchased a Haier quad door fridge/freezer from Appliances Online . After unpacking noticed a couple of dents on one of the door and a broken ice tray cover. Call to Haier warranty all sorted after speaking to Mary. A new complete ice tray package delivered within a week, service booked for next week to remedy the door dents. Mary was thorough and communicative while showing empathy and concern.

I phoned their customer service people twice, leaving my name and phone number each time. They said they would call back. They never did and all I wanted was an enquiry for advice. Terrible company. Avoid them

Haier Bottom Mount fridge purchased 3 years ago whole fridge turned into a freezer! Had a fridge guy come and look and thought it was the thermostat, makes sense. When he contacted Haier they were no help saying it could be lots of things and couldn’t be sure so suggested buying all these parts which was going to cost more than a new fridge.… Read more

Disgraceful!!! The fridge is still like brand new and is going to the tip, such as waste. Have had to buy a new fridge and obviously not Haier - never again and would definitely not recommend. DO BETTER HAIER!

TERRIBLE! Do not buy anything!! Washing machine broke after 6 months and they sent a ‘technician’ who blatantly lied and said there were no issues. Said it was the floor and I wasn’t allowed to put more than one towel in at a time (even though there is a towel setting). I left it and tried with the right amount of towel and on a different floor,… Read more

still the same problem. Called after 4 months because the problem was getting worse and getting complaints from neighbours, but after many months of back and fourth they only sent out another technician right before my 1 year extended warranty expired and lo and behold it was broken. But then they didn’t have a replacement machine in stock and will not supply me with a replacement till they can located one (which is nonsense because they had them listed as available on their actual website). Called to complain and at first was told I would get a call back… never got one… so this time I asked to be directly connected with complaints, was put through to a personal who asked ‘how can I help you with your complaint’ to then be told ‘oh we only take complaints via email’. I said ‘why even have a complaints number then, if that is the case’ and through a stuttering response got told I would be put through to the manager of deliveries? Somehow the manager of deliveries was able to find a replacement washing machine for me in 1 minute, but now it will take up to 10 business days to be delivered because ‘when the trucks are full the trucks are full’ in a tone that can be best described as ‘shut up and be happy you are getting one at all’. It’s just so frustrating and disappointing how they have just skirted all responsibility and have made no effort to truly acknowledge or fix the issue with any type of urgency. At the end of the day I don’t even want the piece of trash washing machine at all. It has been such a mess around and nightmare for it to only have worked for 6 months over a year and half and I am just fully over companies constantly getting away with it! It’s ridiculous they can send out fake technicians who can just say your machine is fine so it will go out of warranty and then stick you with a new bill to buy another one or have it repaired. If I hadn’t of chased it up so much that is exactly what would have happened. DO NOT TRUST them. Nastiest product I have ever purchased and just another company who wants the dollars and no responsibility. Haier is Ensh*ttification to the max!

Worst product! DO NOT PURCHASE A HAIER FRIDGE! We are on our 3rd failure with the french door fridge / freezer. The third replacement we now have has failed again with a compressor fault which has failed exactly 2 years to the day of initial purchase. Fisher and Paykel refused to replace the unit until a technician has attended and provides a… Read more

service report even though it's the same fault again! Disgusting service given they expect a family to have no fridge until a technician can be arranged in two weeks time. DO NOT PURCHASE one of their appliances.

Purchased a Haier French Door refrigerator 3 yrs ago. Paid around $1,800 for it. It died the other day. A 3 yr old shouldn't be throwing in the towel at this early stage. I had taken out extended warranty but never again. It took nearly 3 weeks for a technician to come out and tell me the compressor was shot. Then it took about 2 weeks for the… Read more

approval to go through. Thank goodness I had a small drinks fridge I was able to keep milk etc in. If I'd had a family with kids and no refrigerator for that long I don't know where I'd be. It was extremely hot weather and the poor drinks fridge was working overtime. I'll never purchase the Haier brand ever again. I lost all my frozen and fresh food and unfortunately it went bung when I was in Hospital so you can imagine coming home to that. Extended warranty doesn't cover any of that. So bottom line, steer clear of this cheap, nasty brand.

I bought a fridge from this company. The outer design looks fine, but the interior is poorly designed. I didn’t check the inside space before buying, and after using it, I found that items don’t fit properly and it’s hard to organize things nicely. I don’t recommend this company’s fridge. Please check the interior space carefully before buying.… Read more

They also don’t allow exchanges, so now I have to buy another fridge. It’s really a waste of my money and I’m very disappointed.

Brought a Haier refrigerator and just out of warranty. The touch pad stopped working, everthing in the fridge froze, had to replace the door. A couple of months later the temperature dropped inside the fridge and freezer dropped. With the pad on the door saying 5 degrees for fridge and freezer -14 degree's. I place a temperature gauge inside the… Read more

fridge and it said 15 degrees. With in 3 days the motor is going but inside of the fridge is warm. Would NOT recommend buying HAIER PRODUCTS. I give it a 0 rating.

We purchased this Haier fridge Jan 2025. On the 19th August the control panel on the fridge failed (dead screen). The Haier technician advised us that the fridge has a faulty wiring and the entire door needs to be replaced but the part is not available in Perth and would need to be shipped from Sydney. They mad a time for the tech to come out and… Read more

fit the part on 9/9/2025. We waited for him but no show. After contacting Haier we were told the part hadn't arrived and they would let us know when it does. My concerns are: 1. Reliability of the fridge - How does a new fridge have a wiring issue months after purchase. 2. Why do they not carry replacement parts in Perth? 3. They claim that they notified us that the part hadn't arrived. We received no text from them. 4. I requested that a support manger from Haier so i can express my concerns. Noone ever contacted me. On reddit I see there are a number of people reporting similar problems.

Haier Refrigerator Freezer - Bottom Mount Freezer HRF520BS - this fridge makes the most annoying noises, it gurgles, hums and is not quiet. We had a very old fridge and didn't hear a peep from it. Worst mistake we have made buying this for an open plan area where it dominates with its groans and gurgles. Did the troubleshooting to make sure it… Read more

is level, not touching anything both ticks and it still is ridiculous with the level of noise. Most unhappy and nothing we can do unless we sell it and cut our losses to buy another and somehow check noise levels before getting it home.

Poor Customer service, i bought 2 products at Harvey Norman, because it was an offer of VISA E-gift card, the e-card never arrived i have to chase them but they never came back, they are a joke, they should be removed from Australians market

The build quality is poor. Freezer keeps icing up. Under warranty I've had the fridge replaced and the freezer door replaced, the freezer still keeps icing up. Haier told me to get a repairman to look at it and I would have to pay for all labour and parts. Are they kidding, enough, I'm buying a Westinghouse or Electrolux. As the saying goes, you get what you pay for. To Haiers credit they were very helpful while the fridge was under warranty.

Apparently running on 5 degrees is sufficient. NO IT IS NOT! First Haier had to run on 2 degrees. Food went mouldy. Replacement fridge has to run on 3 degrees just to keep food fresh-ish. Think twice people, NOT HAPPY!

I recently had a very frustrating experience with this company. The technician arrived to fix the issue is very rude and arrogant, he refused to honor the agreement i made with the customer team. This lack of consistency and poor communication left me feeling unsupported. It’s frustrating when you expect help and a resolution, only to face more… Read more

confusion and disappointment. I hope they improve their customer service and communication going forward. Unfortunately, I can't recommend this company based on my experience.

I don't think they care about getting my business – Really wanted to get one of their heat-pump hot water systems as the specs are great for a reasonable price. Therefore I sent an enquiry via their website and got an automated reply advising they would "be in touch in 24-48 hours to see how we can help". Well ... A week later I replied to the email along the lines of your 48 hours are up, can I… Read more

please get some assistance in buying a unit. No reply. Three days after that I called their help line and got passed around four people [:-(], final one saying they were not able to help but would contact their sales department and remind them to get in touch with me. Long story short after 4 times reaching out to them they didn't want to follow up on a keen buyer. The bit that really gets me is they were too chicken [Content Removed] to even let me know. If they'd said "sorry we only support/supply in capital cities" I would have been disappointed but accepted it; now I'm disappointed AND disgusted at the total lack of care/interest/courtesy by team Haier.

Good quality – Good quality and very easy to use and very good

Good brand – Very nice products, smart and good prices too, all my appliances from Haier

Faulty/dangerous AC – I had 3 Ac installed in the start of 2024, normally i would pick Mitsubishior daikin, but i made the mistake getting Haier. 2 worked perfectly but the one in my bedroom a 3.5kw system does not blow continuously. I called haier, the phone operator said we can send someone to look at the fan for $250... after I said it's a new system, he did not… Read more

care. Now i don't use the AC as it seems to be blowing smelly gas. So I didn't want to put my family's health at risk. I still need help to fix this...all up I spent $4500. Would not recommend, if I can do it all over I would just pay extra $300 and get one of the other main stream brand. HAIER. Please come and fix my AC.

RUN THE OTHER WAY!! – If I could rate it 0 stars I would! We bought a quad door fridge 28th July 2024. We were away for 2 nights, came home Sunday and the fridge is not working. Everything defrosted in the freezer, everything in the fridge was warm and living in a hot climate you can imagine the smell! I called, as after nearly 4months this should not happen. The… Read more

only available time they had for someone to come out was 5th December! When I told them that was not good enough as I don’t have a friend, I have a family and I bought a brand new fridge so I wouldn’t have problems like this! They just did not care at all. He just kept repeating “so did you want to keep your booking for the 5th”. I ended up calling Harvey Norman where I bought the product and they have now gotten the HAIER sales rep involved and someone would “get back to me” but still not good enough. I’m so angry at myself for choosing this fridge. I thought I would give it a try. I wish I could turn back time. And the customer service from HAIER was the WORST experience ever. They just did not care.