Haier 517L Bottom Mount HRF520 Series
37 reviews
Dies after warranty period – Temperature wasnt working properly and seals were coming away within about a week. Had it replaced and now 3yrs later the temp display has stopped working and food in the fridge has all frozen
Haier HRF520BHC – 3 stars because the water dispenser is very slow and comes out very slow. It would take minutes to fill up a glass. Other than that, the fridge seems great!
Do not buy – Bought a brand new fridge (HRF520BHC) in Nov 2020. Today (Jul 2024), the fridge died! It lasted less than 4 years. The shortest lifespan for a fridge I have ever seen. Instead of cooling/freezing, it very effectively cooked all of the food inside, spoiling hundreds of dollars worth of food. Would not recommend Hair's products. Show details
Reviews with attachments
Multiple issue with this fridge when first purchased. Haier have sinced replaced it. New one is great – Purchased this Fridge from The Good Guys and Freezer has contantly iced up from day one due to the freezer seal not sealing and the rubber seal seems perished, its actually like a 5 year old fridge. I've called up twice and no one has bothered to return my call. Now the fridge compartment has started dripping water from the top and wetting… Read more
contents inside the fridge. It is also rally noisy and starts making a crackling noise randomly Definitely wouldn't recommend this fridge/freezer **Update** - Haier replaced the fridge with a new one. It is working really well and no further issues
In-depth reviews
Functional and simple – The front panel to set the temperature of the fridge and freezer is easy to use and lights up at each opening to ensure temp checks are easy. The temperature remains consistent. The function to set the bottom drawer at a different temperature is very useful and works well. The shelving placement and compartment placement is well done with all of… Read more
the shelves in the door solid. The supplied egg frames had no place to fit so I left them out. The only negative with the fridge is the plastic panel above the fruit and veg crisper that would get stuck, jammed and collect and leak condensation into the crisper and was generally not functional. It was a simple fix by just removing it and the crisper now keeps fruits and veg extremely well. The glass shelving is very easy to keep clean, I’m wary of putting heavy pots into the fridge as the weight does cause a slight bow movement maybe due to the shelf being quite thin. The rubber edge around protecting the glass edge works well. The freezer compartment has very nice smooth sliding drawers in functional sizes. The Icecube tray was very tiny and not useful but I replaced these with some silicon trays that fit perfectly into place in the slim drawer. The upside down or bottom mount feature is my preference and I find the refrigerator easy to use. The motor is very quiet, both doors open smoothly. Time will tell if it has lastability (my last fridge was 17 years old). The stainless steel finish on the front is easy to keep clean and doesn’t show fingerprints. The sides are painted grey but matches with the stainless steel. Over all I really like this fridge and will be happy if it works well for the next ten years plus.
Junk, neither reliable nor durable – Bought in September 22 for $1475 including delivery, 6 mouths later, inverter and controller board failed, $620 quote to repair by Fisher and Paykel authorised agent, Fisher and Paykel should be ashamed of themselves for producing such junk. I have now been denied warranty because there was evidence of cockroaches present, So What! There is no… Read more
evidence a cockroach damage the inverter and controller board, despite the fact they are these components appear to be not appropriately sealed. Fridge products are supposed to be durable, be able to operate reliably in the broader environment into which they are sold. My previous fridge, an Electrolux which was given to my son when he moved out is over 10 years old and still going fine, with the presence of the odd cockroach. Now I've been left with no choice but to go to the tribunal and argue this issue, if am successful I will post the details, as I'm sure this would help the 1000s of people that must be being ripped off with this default "the cockroach did it clause, your fault, not ours" approach to warranties. If I'm unsuccessful, I will not be paying another cent to this company, I will place the fridge on the footpath and drive a couple of axes into it, photograph and post that as warning to other potential victims of this company. Do your self a favour and buy an Electrolux or Westinghouse.
bargain fridge – This fridge has been great. A shelf broke recently and I might have given it 4 stars for that. However, I emailed them about the shelf breaking and sent a photo, within a week they responded that they would send me a replacement shelf. No problem. I have received it after one more week WOW. No drama, I just had to send details of serial number… Read more · 1
etc. I don't know if we overloaded it or we tried to shut it without the crisper drawer being closed properly. No idea. I just woke up in the morning and found the shelf broken. I read a lot of reviews and ended up buying this fridge because the door is reversible and I wanted a right side opening fridge. Oddly, being left opening hasn't been an issue so we haven't tried to change it yet. I use the second chiller drawer for deli stuff, sweets, desserts and soft drinks etc. Some people complained about the size of the ice cube tray lol but who cares buy a bigger one. Anyway, my son actually uses it everyday. So far so happy. The freezer drawers are great sizes too. There is a shallow one that my son likes to put all his flat bread/wraps in. So convenient.
Recent reviews
Love/Hate it – Honestly love the style of this fridge and the space it gives for the price it was but kept breaking down on us first it was a part that needed to be replaced and now it started leaking water from the bottom so we got a refund I'm sad we won't get the same one again because of the problems it caused Show details
Specs on energy rateing – Advertising as 5 star energy rating, and yet the manual states 4 star. Misleading information. Where is the Australian standards. Missing as usual.
Constant reoccurring problem, deplorable customer service – Purchased fridge and a few months later noticed leaking, called the good guys who I purchased from and explained I had a 3 year (additionally paid for) warranty. They explained it was a repair warranty and that someone would come out to repair, they forwarded me to Fisher and Pykel to set up a day for a repair. As I live alone and work full time I… Read more
requested a weekend or after hours time. I was told that the repair people do not work weekends or after hours. So I took a day off work. They came and said the fridge was repaired. Months later I noticed the same issue. Again I rang Good Guys who put me back through to Fisher & Pykel. Again I asked for a weekend or after hours, I was again told no they do not work those times. I asked if they could tell me what time the repair would occur so that I may work a half day and was told that it is a large window and they cannot estimate what time. So again, I took another day off work. Again I was told the fridge was repaired and weeks later I noticed it was leaking again. I phoned Fisher and Pykel directly and asked them for a replacement. They told me my warranty is only for a repair and the problem needs to occur 4 times with 4 repairs before they will assess if I need a new fridge. I was told again they do not work weekends. I stood my ground and said I have already used 2 of my leave days for this and was able to lock in a Saturday, even though I was told previously they don’t work Saturday’s. Someone came and said they could not repair the fridge, that I need to turn it off and let it defrost and put towels down as there is going to be a lot water and left without repairing the fridge. Fisher & Pykel then booked in a new repair time with me without asking my available dates. I cannot afford to take another day off work for another repair or afford to loose all my food in my fridge. Good guy have said they have escalated my case but no one has been in contact. It is deplorable customer service.
MyZone temperature not correct and usable volume is not correct – Haier HRF520FS french door silver fridge. This is the second fridge as AOL replaced the first one. They answer the phone and respond quickly to replace a faulty product. After a sample of 2 fridges I expect each fridge will have issues holding the correct temperature. Currently I am running the fridge section set to 2C which reads as 3C and I… Read more
set MyZone to bevarage cooling so it does not freeze my meat solid.
The MyZone is not keeping temperature correctly, it has three settings to choose from: Beverage Cooling (manual states 2-4C) the actual reading is 0C Meat and Poultry (manual states 0C) the actual reading is -6C Seafood (manual states -1C) the actual reading is -6C
The storage volume does not match what is advertised on AOL and Haier websites: Delivered fridge plate says total Storage Volume is 430L Appliances Online website specifies 493L Haier website specifies 489L Haier HRF520FS https://www.haier.com.au/refrigeration/refrigerators/french-door-refrigerator-freezer-79cm-489l-hrf520fs-62208.html AOL https://www.appliancesonline.com.au/product/haier-hrf520fs-514l-french-door-fridge?sli_sku_jump=1
HAIER FRIDGE BROKEN AGAIN – Well 2nd time in 12 months HAIER brand new fridge stopped working AGAIN. Fridge section not cooling. Purchased in May 2021. REPAIRED First time in January 2022. Broken down October 2022. Show details
DO NOT BUY HAIER, ABSOLUTE RUBBISH! – Absolute rubbish! Purchased the matte black 517L bottom mount fridge - stylish looking to match my black kitchen cabinets (appearance is all it had going for it). Purchased January 2020 from The Good Guys and is now not cooling September 2022, just out of 24 months warranty. Freezer still ok, fridge is not working. No help, nothing can be done.… Read more
Warranty finished. Haier are not built to last, they are temporary appliances so please spend the extra on a good quality brand, pay a bit more for the trusted and timeless brands. My previous Westinghouse went for over 10 years, still perfect upon selling it as it was too big for new kitchen. No problems with Westinghouse all those years. AVOID HAIER AND ANY SIMILAR EL CHEAPO BRANDS - not worth it, I have learned the hard lesson!!!
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Worst service - avoid Haier (or F&P) anything! – Stopped cooling while still under warranty; service technician couldn't even come for 2 weeks! Asked how a family of 4 can cope without a fridge for a month (it took this long, 2 visits, many many phone calls, and ended up having to be completely replaced) - service team simply didn't care, practically treated us with contempt. Obviously so many… Read more
broken products they can't train enough technicians to support them! Can't see the poor product quality or almost non-existent warranty support would meet the minimum expectations of the Australian public! So very simply: AVOID ALL HAIER AND FISHER AND PAYKEL - unless you want a product that breaks quickly and to be treated with contempt.
No Warranty Support Available – We bought this 80cm refrigerator on April 23rd 2022 from Joyce Mayne Nowra NSW. Within 3 weeks it was pouring water onto the floor and needed a warranty service but unfortunately the retailer and the manufacturer can not find a service agent to fix our machine. After a few weeks of phone calls and chasing up… We are now told that the south coast… Read more
of NSW …lower than Nowra has no warranty support from Fisher Paykel We have suggested that they exchange the fridge for a new machine if they cannot repair the unit.
Don’t buy these products – Not even two years old and doesn’t cool. Never had any appliance stop working like this, STAY AWAY FROM THEIR PRODUCTS. Freezer is still working but fridge is stuffed. When I range for service they said they will order the part like the knew what was wrong without even seeing it, case in point!!! Show details
Worst Fridge I ever owned – This is the worst Fridge I have ever owned. I got this in December 2020 and stopped colling the freezer unit due to ice built up evaporator in June 2021. Tech came after around 10 days ( I had to buy a small second-hand fridge to survive during that period, but it was not refunded), and defrost sensor was replaced as it was gone and defrosting is… Read more
not happening as a result. I thought that was it and all good. Again the same thing happened in December 2021. Tech came and replaced defrosting sensor. The same happened in March 2022, and I was over it. Hair offered a different model as replacement or store credit. I elected for the store credit. It took more than a month to get a separate fridge from Betta Home living.
Based on the other comments, defrost sensor issue is a common problem in this unit. The only positive experience was the Haier support team, who did their best to resolve my issue (at least this is what I felt).
Awful Reliability, Woeful Service Network – We bought a new Haier bottom mount fridge 4 months ago which has already stopped cooling. The earliest warranty service appointment that Haier can book is 2 weeks away! That's simply not good enough when we live in the Sydney metro area, for an essential product like a fridge. It rubs salt in the wounds that Haier will not reimburse us for the… Read more
additional expenses whilst we wait for the service appointment - for example, it will cost us $1,000+ to feed a family with takeout over 2 weeks, not to mention the inconvenience of finding alternate means to keep medication, drinks etc cool. It would actually be cheaper for me to just go buy a new fridge today!
What good is offering a 2 year manufacturer's warranty if you don't develop a service network to actually deliver repairs against it?
Absolutely dreadful, and I'd strongly urge everyone to think hard before purchasing any appliances in future from the Fisher & Paykel umbrella.
Do not buy – Less than one year old and the fuse keeps blowing. It’s not a common part so lots of waiting (without fridge for days) then new fuse only lasted less than two months. Freezer cannot defrost so fridge loses chill from the top down. Other anomalies in production noticed by repairers whilst here which they rectified. This model is obviously a real dud. We are trying to get a refund.
Worst fridge purchase in my entire life – Same issue as everyone else. Under 12months old and it's stopped cooling. By the sounds of it it's a common problem. It stopped working in Dec, Xmas week by the time I heard from Goodguys it was 3 Jan and by the time someone came to see it, it was 13 Jan and as of today I have not heard back from anyone..$100's worth of spoilage over xmas and… Read more
unlikely to be compensated. the fridge does not maintain a consistent and reliable temperature in all compartments. It stops being cold and the sensor is faulty as it's covered in ice it's clearly a known issue based on reviews below.
A piece of rubbish destined for the rubbish tip – This fridge came as a package of Haier appliances with our new MJ home. We were the first to use the fridge as it still had all the foam and tape packing in place. The fridge lasted less than six months. I am happy that they are covering it under warranty however we have waited 3 months so for this to be repaired. The first issue was a dodgy… Read more
repair service company that basically left it up to us to deal with Haier regarding the supply of parts. After about 6 weeks Haier assigned another repair company to look at it. It's now 3 weeks later to be told by the appliance repair man that the fridges have a major design fault. I rang again this morning and there is no ETA on the supply of parts as they have to be re-designed. I have had to go and buy another fridge meanwhile and am so upset that I will never ever buy a Haier product again. As Fisher &Paykel are now owned by Haier and built in the same factory, I will never buy a fisher & Paykel product either.
Unreliable fridge – This fridge was good for 9 months and then one night it decided to stop the cooling functions on both the fridge and freezer and all the food defrosted, the display was still working so it was getting power but interior lights and cooling weren't working. Not a reliable fridge, have never had issues with other brands where the fridge stopped… Read more
working for no reason. Also the freezer builds up frost on the front near the door as if the door isn't sealing, seals are very cheap and fall off sometimes.
Find out how Haier 517L Bottom Mount HRF520 Series compares to other Bottom Mount Fridges / Refrigerators
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Do not buy this dodgy fridge – Like many other reviews, I've had the same experience with this one. After 6 months of working fine, it suddenly stopped being cold. I lost all my food, eventually got a repair man out to fix it - he didn't have a fuse for it and said "he'd be back." He never came back and now I'm getting a new fridge - not a Haier. Note - he said (and I quote) this is a common problem with this fridge, the fuse is too close to (something). Show details
Good so far – Only had this fridge for a couple of weeks, and so far I am very impressed, lots of space, very well lit, fridge drawers are large and easy to access. Freezer is only 89L, which might not suit everyone, but I prefer more fridge space. I dont use the water dispenser, so cannot comment on it. I have had a bit of trouble trying to work the temperature adjustment on the front, did not work as explained in book, but overall, I like the unit. Show details
Do not buy – Fridge stopped working after a few months, fridge won’t get cold, haier sent out a person to fix it, ended up replacing it with the same fridge and this one has stopped working after a few months, do not recommend to buy Show details
Horrendous – After 9 months, stopped working. Haier sent a technician to repair. Took around 3 weeks to get it sorted as spare parts were not available... Lost a ton of food. 2 months later... same issue... Now I've been without a fridge for almost a month and taking ages to get a technician to check and now two more weeks to get it sorted. I'm going full on destruction mode. Show details
Terrible experience – Problem started after 8 months of purchase. contacted to customer care and they sent technician after 3 days but could not fix it. Main problem was fridge not cooling. again contacted customer care many times but customer support staffs suggested so unprofessionally to burrow fridge from friends and keep it until refrigerator is fixed. Extremely… Read more
dissatisfied with the way the customer service team showed today. They asked me to wait for 2 weeks for repair. We paid amount hoping for the best appliances but it gave only hassles. And company’s after sale service and customer service is big NO NO. Just a waste of money and time.
Nothing but trouble – It arrived with a scratch on the door, which took a month to replace. Now after a year and multiple repairman visits it's stopped working. Honestly not worth the hassle. Show details
Virtually Dead after 1.5 mths of use – Fridge section gradually lost temp - food went off; then it stopped working altogether. Called Fisher & Paykel 'HAIER' customer service line for maintenance support. It took 2 weeks for a technican to arrive only to be told they didn't have the necessary parts & they would have to be ordered. Futher to this, I can’t speak highly enough of the… Read more
service from Appliances Online.
UPDATE: Have been in touch with the F & P Service Manager, who’s support & assistance has been great.
Terrible – Fridge stopped working after only 7mths is going to take 10 days for a technician to come and look at it. Then time to replace it. I wouldn’t recommend anything from Haier their aftersales service is appalling Show details
seems to be doing the job – Writing this review because a few people have mentioned "icing up", Mine was getting frost/ice in the top freezer drawer but after I set it up properly, i.e tilting it slightly back by raising the front feet, it stopped icing up. Few minor issues are: if I set the "my zone" to anything other than "beverage cooling" the bottom fridge draw freezes,… Read more
so I just leave it on "beverage cooling", and it would have been nicer if the freezer had a slide out door/drawer instead of having to open the door the whole way to open the drawers. But otherwise overall it looks great and has been working well for the 6months I've had this, but will wait and see how long it lasts.
Fridge stopped working after 2 months – We bought this fridge online while in the process of relocating from QLD to Sydney based on the reviews but after only 2 months it has stopped working and Haier have said they will send a technician in 2 weeks which is completely unacceptable, we have requested a full refund so we can buy a more reliable brand but nothing. NOT IMPRESSED and would not recommend a Haier product to anyone!! Show details
Disappointing experience – After researching for many months found the exact design of fridge I wanted. Purchased a Haier HRF520BS fridge August 2020 from Appliances on Line, delivery was brilliant. Very happy with the fridge, excellent shelving and I loved the clean lines of the outside, no handles or trim, exactly what I wanted. In December, after experiencing problems… Read more
with icing up and a noise, a visit from a technician confirmed that the freezer door was not sealing properly (door was bowed), it was decided to swap the whole fridge rather than wait to replace freezer door with new one. The replacement fridge was delivered on 14th December 2020. After a couple of days the fridge switched off completely. It did subsequently start to work again, but the fridge was not cold enough; ranging from 10 to 17 degrees. Due to Christmas holidays it has taken some time to sort out the issue with F & P (their customer service is shocking). Finally, the second faulty fridge has been picked up today and I am getting a full refund. I am so disappointed because the fridge was a fabulous looking fridge but unfortunately it doesn't do the job it was designed to do. I would willingly have paid more for a fully functioning fridge. Now, the search continues for a 500+ litre fridge that I will be happy with; I have had a Samsung 529 litre for 10 to 15years and never had a problem, and it is still working. Samsung don't make a 500+ litre bottom mount or I would have purchased a Samsung. Haier has a great looking fridge but they need to improve the issues with the functioning. Also better customer service would be nice, 20-30 minute wait on the phone, phone calls not returned, promised emails not received; at no stage has there been an apology for the frustration, inconvenience and disappointment we have experienced. My recommendation is DO NOT BUY HAIER!!
Spare outside fridge – We have had this fridge for 6 months now the temperature at which it keeps food and drink is perfect for our needs and the freezer keeps food frozen the fridge itself is also very quite Show details
Great fridge for the money – I ordered this online from Harvey Norman, had to wait and when it arrived the doors hadn't been reversed as requested. It cost me t w o h u n d r e d to get it done so I probably could've bought a better fridge for the money. Anyway, it's a great fridge, the water dispenser is great for chilled water but I would recommend only bottle water,… Read more
depending where your tap water comes from. Tons of room in the freezer drawers and the food space is very good. The draws can be a problem if they're not opened and closed flush/straight and the freezer seals are easily knocked off. I'm very happy with it. **Since this review, the fridge failed 22 months later, costing me several hundred dollars in spoiled food. If it were to be repaired (failed module) there would be no extended warranty, just the few remaining weeks, not quite right, so sent it back and bought another brand and paid for an extended warranty. Wouldn't touch anything Haier again. Also trying to get a food waste claim resolved with Fisher Paykel.
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** Purchased July 2020 not January sorry - so it was 2 months out of warranty when it failed. Anita.