Hair Colosseum
100 reviews
Hair Colosseum: Today, in the morning, I visited this hair salon and had a very disappointing experience. The blow-dry was rough and harsh which was uncomfortable. The stylist also burned my scalp with the hairdryer. They did say sorry at the time but then moved on quickly. When I explained that my scalp felt sore, I was told it was fine and not… Read more
red. Although I had already paid, I decided to leave in the middle of the blow-dry, but they insisted on finishing the service. Later, I again mentioned that my scalp still hurt, but I was repeatedly told it was not red. I was also told I could go somewhere else if I wasn’t happy, which felt dismissive and unprofessional.
False advertising, misleading the public. I have been going to the Burwwood store for over two years. Have been getting the same package. Came to Chatswood store to be told the same package I would be paying $280. The website clearly states the… Read more
packages, prices and lists all the salons ( clearly advising the only store that is not part of the chain is Blacktown) The staff at Chatswood said the packages/prices start "from" and are not fixed. This is contrary to what the website advertises. There is no mention of the wording "packages from" I asked to speak to the manager/ owner and was told they are overseas. I will be reporting this matter to NSW Fair Trading.
Follow-up · I want to inform everyone reading my review that I reached out to the owner of the Colosseum hair salon chain and did not receive a response. It's disappointing that an Australian business lacks proper customer service options to address concerns.
Izabela is amazing hairdresser and amazing results!From the moment I sat in the chair,I felt I was in expert hands. The colour,cut,and styling were absolutely perfect.I received so many compliments on my hair.Thank Izabela for your kindness ,professionalism and incredible talent.Five stars all the way⭐️⭐️⭐️⭐️⭐️
Reviews with attachments
I should have known better. My regular hairdresser was booked out, so I went to Seven Hills to support another local business — and what a mistake that was. I had hair halfway down my back and asked for a French bob, shoulder length. I even provided a photo of myself with the exact cut, in case they were more visual. Turns out they were neither… Read more
visual nor qualified, because I walked out with a shocking pixie cut. The only thing that saved my fringe was me telling her to stop cutting. I’ve never left a salon feeling this upset. This wasn’t a small miscommunication it was a complete disregard for what I asked for. I won’t be returning, and I wouldn’t recommend this place to anyone who values their hair.
I had an absolutely terrible experience at this salon and would strongly advise others to stay away. I went in for nano treatment and, from the very beginning, the staff were rude and dismissive. When I tried to ask simple questions about how long the treatment would last and what results I could expect, they kept rushing me and responded with… Read more
comments like, “Do you want it or not?” instead of actually helping me understand the service. VERY DISAPPOINTED!! During the appointment, they were extremely rough with my hair and at times it genuinely felt like they were pulling it out. It was painful and very uncomfortable, and no one seemed to care or check in to see if I was okay!! The manager, along with another worker with long dark hair, were both disrespectful and unprofessional throughout the entire visit, especially the worker. Overall, this was a stressful and upsetting experience. No one should have to feel rushed, disrespected, or physically uncomfortable when getting their hair done. It is absolutely not worth it. DO NOT GO HERE!!!!! I would not recommend this place to ANYONE
I have attended seven hill hair colosseum to do nanoplasty treatment. [Name Removed] was consulting she is such a rudest and arrogant I had waste my money and time. I can not see any difference after the treatment. I didn’t get any response from any of the staff. Not happy at all never return and can not recommend any one to do anything from hair… Read more
colosseum I have attached photo After wash you can see there is no difference. After the treatment hair is still roughy and dry. No change no smooth, no shine…. Etc. money is money end of the day if you pay then you expect results.
Their new branch at Grove Square The Hills opened recently, and my experience there was honestly awful. I had my haircut three weeks ago, and I’m still frustrated every time I think about it. It was a Thursday night during extended shopping hours. There were only a few customers in the salon (three seated with four staff in the store). Another… Read more
customer walked in with me and asked about her treatment and pricing. The two staff at the reception desk couldn’t even give her a consistent answer and eventually just threw out a price. This was during their promotional opening period, where the basic package wash + haircut + blow-dry was advertised as $55. I asked about this because all I wanted was a simple cut: my hair was just past my shoulder blades, and I wanted it cut to shoulder length with some layering. I even showed a photo for reference. To my surprise, they changed the price and told me mine would be $65. I agreed anyway and took a seat.
The staff member who greeted me said I would need to wait for the hairdresser, which I was fine with. However, all the staff seemed overwhelmed and already struggling. While waiting, the same staff member offered to wash and shampoo my hair first. Sure... I agreed. That’s when things became uncomfortable.
She had long acrylic nails and barely washed my scalp. She only washed the ends of my hair repeatedly and then suddenly asked if I wanted a hair treatment. When I asked what type, all she said was, “A short one, just 10-15 minutes.” I said okay, and she immediately added that it will cost $85. I was taken aback but reluctantly agreed. Throughout the wash, my scalp wasn’t properly cleaned once, I was lying there with my scalp so itchy and water kept going into my ears. After the treatment, she gave my hair another rinse, half-dried it, and sat me back in the chair with my hair still dripping wet. It soaked through my shirt, my back, and the chair. Then she told me she needed to go to the bathroom and asked me to wait.
When she returned, she suddenly began cutting my hair, which confused me because she originally said another hairdresser would be cutting it. Still, I went along with it. I told her I wanted shoulder length. She cut the tiniest amount off one side and asked if that was okay. I asked her again to cut it to shoulder length because my hair was still a lot passed my shoulders. She cut a little more but still not to the requested length. When I asked a third time, she replied, “This time better be the length because I’m not cutting any more after this.” I was furious. I had clearly repeated my request, yet somehow I was getting attitude for HER inability to achieve the length I asked for.
Meanwhile, the customer who came in with me finished her haircut and paid. They charged her $140. She left, and suddenly my hairdresser stopped cutting my hair mid-way to ask her colleague about the price. When she realised the customer was overcharged (should have been $70 during the promotion) she wanted her colleague to run out and find the customer. The two of them stood there arguing for 15 minutes, then MY hairdresser rushed out of the salon to go look for the customer… leaving me sitting there with half my hair cut.
10 minutes later she came back alone, grabbed her phone, and told me she needed to call her boss and would “come back soon.” At this point, I had already been in the salon for an hour and a half for what should have been a quick haircut. None of the remaining staff acknowledged me or offered to help. One was still arguing, two were busy with other customers, and no one seemed to know what was going on. The whole situation was unprofessional and honestly chaotic.
Eventually, the hairdresser returned with the customer and gave her the refund, which was the right thing to do, but it also shows how inconsistent and unclear their pricing is. Every staff member seemed confused about services and costs.
When she finally resumed cutting my hair, the second half looked nothing like the style I requested. The cut felt rushed and uneven. By the time she was done I was there for more than 2 hours, my hair had already dried naturally because I’d been waiting so long, so no blow-dry was needed. She did apologise for their argument, and while I appreciated that, the overall experience was extremely negative. I left feeling disappointed, uncomfortable, and honestly shocked at the lack of professionalism. They seriously need to get their act together.
Over the past three weeks, my scalp has been extremely itchy, I’ve developed new dandruff, and my hair quality has noticeably declined. I’m very dissatisfied with whatever products they used. I will not be returning to this branch or any of their other locations in Sydney.
AMAZING, AMAZING, AMAZING. The extension experts. From what my hair was to what they transformed it to, l have no words but AMAZING. The extensions are light and the colour is a statement piece. Thank you to their professional team and Ozlem, Zaara and Selin. A very happy customer.
Latest follow-ups
Very disappointing experience. I paid $55 expecting a proper wash, treatment, and haircut, but the service felt rushed and unprofessional. They started cutting my hair without properly washing it, and when I asked for a wash, the response felt… Read more
dismissive.
I also asked for a hair mask, which I have received in previous visits, but it was not provided. When I questioned it, I was told it is only used during washing, which does not match my earlier experience at this salon.
Overall, the service did not meet expectations, and I was not satisfied with the result. I won’t be returning..
Follow-up · nope i didn’t get my refund . it was normal V cutting. it took me 30mins around
Got severe burns on the face at Hair Colosseum at Baulkham Hills. Complaint to the trader - did not even acknowledge or responded. Strongly recommend to stay away from this cheapness for your own safety
Follow-up · No one ever contacted. Not responding to authorities also. Medical help was sought straightaway as the burn marks were getting bad.
Hair colosseum Ashfield bad experience today although even last time bad but today very bad the place is near empty of customers only 2 proper experienced girls in there the other 3 no they couldn’t do hair I could tell .What is advertised on the… Read more
board for $55 is not what they want to give you they want to charge another $20 on top if you want a proper blow dry although the sign clearly states wash,cut,colour,treatment,blow dry so I had a girl tell me if I want a proper blow dry after my roots were done I needed to pay another $20 so I was totally confused and tried to stand my ground as she was yelling at me and so rude I walked out with the conditioner not rinsed off my hair that’s how bad it is in there bad service and bad everything especially the rude girl and the others were not nice either .DONT BOTHER TO EVEN WALK IN THERE
Follow-up · I haven’t been back to this hair salon at all and I won’t be as it’s traumatised me to walk back in there
Positive reviews
Had my hair done yesterday by Layal she is a excellent hairdresser and Hair Colosseum are very lucky to have her working for there company I highly recommend her.
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I walked in with a picture of the hairstyle and colour I would like? Madeline from Wetherill Park said to me leave it up to me & I will do what I believe will suit you. I am so very very happy I did. As she did even better than I thought it would be? I highly recommend this lady for a haircut or colour you need? Believe me you will not be disappointed. Thank you so very much Madeleine & see you in a few weeks for a top up of toner☺️ Show details
I love coming to this salon.. today I went to get my roots done, which I do every 4 weeks. They were very busy for a Monday. Ozlem greeted me with hug and kiss; she stressed that she couldn't do my hair as she was very busy. However she recommended Selin. Well I end up getting my roots aswell as 15 foil retouch. Plus cut and treatment. It was a… Read more
pleasure to have Selin do my hair, she is lovely quite girl but very professional. The best part was Selin gave me the best head massage ever....
I am one very happy customer. Ozlem and her team are very professionals. Yes at times they can get very busy, but still manage to always have smile.
Negative reviews
I attended the Hair Colossium at Baulkham hills . I was appaulled at the loud music, which was unpleasant . I further heard and wittnessed the female on the front counter, now known to me as Melissa confront another female staff member in an angry tone and raised her voice towards the female staff member. .I felt upset as this was done in… Read more
front of other clients and myself . I was shocked by the tone of voice raised towardsĺ one of her collegues.
Shame shame shame. Behave professional and have respect for other staff and clients. I felt very sorry for the staff member in concern.
The female staff member inconcern taking care of me, did provide me with good customer service. AJ
Saw the sign at the entrance to the Chatswood store advertised a cut, colour and half head of foils was from (and even the “from” was hard to see) $75. Sat down and was quoted $245. Very difficult to tell what about me made the price more than triple what was advertised! Clearly these prices are just a con to get you in the door. Don’t waste your time.
Location - Grove square Baulkham hills . I wish I could give negative stars. Such rip off I had to go to another salon to get hair fixed. Extremely disappointing experience—easily one of the worst salons I’ve visited. The receptionist was exceptionally rude, with zero customer service skills. Instead of being welcoming, her attitude immediately… Read more
set a negative tone. Honestly, interactions like this can ruin a customer’s entire experience. Unfortunately, the service didn’t improve beyond reception. The hairdresser was equally unprofessional—constantly arguing about my child’s slightly tangled hair rather than approaching the situation with patience or care. As a young child learning to manage her own hair, this was a sensitive moment, and instead of encouragement, her confidence was completely shaken. She left feeling scared and uncomfortable. To make matters worse, we were charged for a full styled haircut when only a basic straight trim was done. My child had clearly asked for a simple, manageable haircut, but the result reflected a lack of skill, effort, and attentiveness. Overall, the experience felt rushed, unskilled, and unnecessarily unpleasant. It’s not surprising that many chairs were empty. I would not recommend this salon, especially for children.
Recent reviews
Hoo Boy!! I should have read the reviews before committing to my service. I went into the Tuggerah salon to get a root touch up/full colour and a light trim because I couldn't be bothered to do it myself at home with my own product. BUT... I have never felt so uncomfortable in a salon in my life! I am just glad it was a dark colour and no bleach… Read more
was involved. None of the staff that touched my tresses were qualified and the manager Jacob was the most unprofessional person of the day. which is saying a lot considering one of the staff members swore while putting on my cape and I swear i was almost scalped while being blow dried. I even asked if there was part of my scalp on the brush as my hair was being pulled so aggressively.
NEVER will I return to this salon, and I will be advising all that will listen what a horrendous atmosphere it was. Not that I think the owners care, considering he was complaining in front of clients that someone had sent a negative review about his professionalism and that they 'were just jealous'. Typical narcissistic behavior.
I got my hair cut at Hair Colosseum in Grove Square at Baulkham Hills. Do not recommend. When I first entered the store she told me it would be busy which was fine. I took a seat and waited. She came over to me asked me what I wanted, I told her a haircut and face framing. She asked where I wanted the face framing and I told her a bit higher than… Read more
my chin. She said that would be too much, but I told her I still wanted it. She was also being racist, she told one of her co workers to go do the 'Indians' hair. It was not necessary to call them Indians. After maybe 10 or so minutes, she called me over to take a seat so I did. I saw her turn away and she blew vape out of her mouth which was highly unprofessional as I am under the age of 16. I ignored it and told her where I wanted my hair cut. She started cutting my hair and I thought it was fine. She did cut it a bit shorter than I wanted it. She then started my face framing, she did a terrible job. She did not cut it where I wanted it to be cut and the face framing was very blunt. It was just chunks of my hair being cut, not nice, blended face framing. She was very quick with my hair which is why I believe it looked bad. After I got home I noticed that the back of my hair was very uneven and not a straight line. I also payed $45 for this haircut to receive these results.
The Filipino lady at the grove square branch is so unprofessional. She applied hair colour and it was wall over my forehead and ears I thought she would return back to remove it she left it on for 55 minutes ant it stained all my skin. She had asked me at the beginning if I wanted a treatment I said yes the 20 Dollar one. When I got to the sink… Read more
another lady asked me if I was doing a treatment I said yes the 20 dollar one then the Filipino woman said I already put it in the roots colour . How deceptive when you pay for a treatment it’s for the full length of your hair not just roots. Then when she blow dried my hair it was not smooth at all I said the lady last time used the the GHD to give me more volume and to smooth it she then told me oh then that will be another 20 dollars I told her forget it that’s not what I was quoted and what happened last time then she started huffing and puffing under her breath sooo unprofessional. I had had a wonderful experience the week before with Mary and thought I would come back to this salon weekly , not any more, also the hair colour used was very low quality I can always tell when I couldn’t sleep all night because my scalp was so itchy but maybe this is because she left it on for so long but be careful from this deceptive place unless you get the right hairdresser management should know about the bad attitude of this lady.
This is the most awful hairdressing salon and staff. Do not go there, do not spend your money there. No matter how cheap it is, don't go there No one in the salon can cut hair, the colouring experts they claim to be is completely false. The staff are aggressive and the guy with the fuzzy hair I believe his name is Jacob is so unprofessional with his staff in front of customers. The place is a joke so avoid it and save your money
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Do yourself a favour stay away from Nanoplastia treatments, at Colosseum Erina. They recommended the treatment to curb my straight slightly frizzy hair. No chemicals they said. They didn’t mention my hair would be burnt. It is drier and literally… Read more
burnt frizzy, not to mention it’s stripped my colour. I bought the products recommended but nothing takes out the frizz. I am beyond annoyed.
Follow-up · I did go back and they did try to repair the damage, but honestly it just made it worse. Of course I was told they had never seen it happen before. I now have to live with a fuzz ball until it grows out.
I underwent a nanoplasty treatment with the understanding that it would reduce frizz and curls for a period of six to eight months. However, within two weeks, my hair reverted to its original bushy and rough texture. As we were on holiday, we returned in February to address this issue. The initial interaction with the stylist was unsatisfactory,… Read more
but the manager ultimately agreed to rectify the situation. This has been a very negative experience, and I would not recommend this salon to others. They are currently using a temporary product, the efficacy of which I am uncertain. This situation is unacceptable.
Very unhappy with The Grove Colesseum!!! Went for a root touch up with it brought through to my ends. I’ve been working really hard for MONTHS to ensure there’s no black in my hair but when I was done my hair was jet black. It’s so hard to get black out and I’m devastated with the time and money I’m now going to have to spend getting rid of it!… Read more
The blow dry was basically a dry off and was left frizzy. The manager is rude and condescending and constantly pushing nano!! Don’t be fooled by the cheap price - they will try to rip you off and the job is terrible/will cause more issues with your hair!!! I’m so unhappy!!!!
Had nanoplasty at colosseum at Lidcombe. This is the third time I’ve had nano. This time it has lasted several months and my hair looks so thick since having it done. It even lasted through an entire week of swimming in the ocean. I thought the ocean swims would get rid of all the nano but it didn’t. Catch is, I got Ozlem the manager to do it. She was AMAZING!!!! She took her time and the results speak for themselves.
I went to the Baulkham Hills branch in Grove Square, found the environment very unprofessional. They push their nano treatment on everybody, haircut was surprising. The hairstylist dint ask me what I wanted, instead assumed I wanted a trim until I… Read more
told her I want more than a trim. She dint ask me how I usualy part my hair. She dint cut evenly in the end and blamed it on my hair instead. I just wanted a neat simple cut with aligned layers, aligned hair at the back. For just that, there was so much attitude. Some other hairstylist had to come to the rescue who slightly improved the cut. They overbook and try to rush through, service quality, cut quality was not good. Price was $150 for cut, blowdry, color and nano, I wish the cut was better.
Follow-up · There's no booking, you can do a walk-in. I dint get any color done. The nano treatment dint work out well for my hair, I developed a lot of dry flakes, scaling from my scalp after that. There was also a strange chemical smell from my hair. I had just gone for a simple haircut, but the haircut was poor. I can still see strands of her longer than… Read more
Nano treatment involves washing your hair, putting on "the nano treatment" for sometime. After half… Read more (+1 reply)
Good service , unfortunately there is a very high turnover, I have never seen the same hairdresser , the place is dirty , there is room for improvement. I have had a great experience only once , the hair dresser was very nice and extremely professional, unfortunately she has left I didn’t see her last time . I still think this place is better than many around. Show details
I had a terrible experience here this morning. I came in for a simple trim and some foils, but the owner’s behaviour was shockingly unprofessional. She asked me if I was Lebanese, and when I said no, she commented that I had “typical Lebanese frizzy hair.” This kind of stereotyping is completely inappropriate and unnecessary. From the moment I… Read more
sat down, she pushed a additional $200+ treatment on me. I politely said no, explaining that I couldn’t afford it right now, but she reacted with visible annoyance. She then told me she “couldn’t do foils without the treatment,” which simply isn’t true — it was just pressure to upsell.
The whole interaction gave off nasty, uncomfortable vibes, and I’m genuinely glad I trusted my instincts and left as soon as I could. No one should be spoken to like that or pressured into expensive add‑ons they don’t want or need. I definitely won’t be returning.
The Seven Hills Hair Colosseum is the worst hair salon I’ve ever been to in my life. The hairdresser was so rude and took offence for us asking to fix and shorten the hair. Firstly, she spent probably less than 5 minutes to do the hair cut and started blow drying the hair straight away. She reluctantly made changes we asked for after this. To make… Read more
things worse, she aggressively throw the clothing cover (to protect your clothes from hair) on the floor after my mum got up from her chair. I’ve never witnessed or experienced anything like this in my life. The manager on duty did nothing, was rude and said that she’d also be angry if asked to change something to the haircut. We are paying for a service, and if we are not fully satisfied then should be allowed to voice any concerns. Do not recommend!
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Believe me I’m not making this up the place has gone downhill HAIR COLOSSEUM ASHFIELD I WAS SO… Read more (+1 reply)