Handovers.com Pty Ltd

Complete waste of money and a total lack of care. I hired Handovers for my build in NSW expecting a thorough, professional inspection. Instead, they showed up, gave minimal effort, and provided a ridiculously sparse report with only 9 photos to show for it. Feeling uneasy about the lack of detail, I did a walkthrough myself and was horrified to… Read more

find a major structural defect they completely overlooked, not to mention heaps of other minor defects scattered throughout the build. It's a total joke that they charge for this "service." Do not trust them with your biggest investment. Stay away.

The inspector did not check compliance with Australian Standards or the contract, which may not have been part of their service. However, he didnt even bring any basic tools, such as a tape measure or spirit level etc. Basically was just a visual inspection. To be fair he was reasonably thorough at doing a visual inspection. the Final Defect… Read more

Report only listed the remaining Defects and did not provide evidence of the rectified Defects or the quality of work, giving the impression the process serves the builder’s interests rather than the buyer’s. Maybe fine for a cheap visual inspection of an existing property but would not recommend for a new build.

DO NOT USE THIS COMPANY THEY ARE A JOKE!! Not only is the receptionist outright unprofessional, rude and needs to check her attitude. The receptionist even calls from a QLD number... they don't even have a dedicated ACT location...But the lack of care they put into the inspections is appalling! We had an apartment inspected here in the ACT. [Name… Read more

Removed] came to inspect the apartment smelling so strongly of cigarette smoke it made me feel ill. I'm disgusted by this company and will constantly warn people in ACT to not use them EVER... If I could leave a 0 star review I WOULD...

Money scums – Hello everyone Stay away it’s a scam. 0 rating I booked handovers.com for an inspection for my new house and on every visit, they were giving me a defect list . I was paying them for the visit and I was pushing the house supervisor to fix all the issues however, the builder called me on-site to show me the items. These fraud ppl were sending… Read more

me the same report with different dates on it to get more inspection bookings.

Also, this company has been formed few years ago and day by day the work quality has gone down giving customer pathetic services.

The owner Nick and the staff is very rude and arrogant. I will recommend everyone to do their inspections by themselves and stay away from these scams.

Thanks

Thank you Handovers.com – Thank you Handovers.com for a fantastic detailed inspection on my new property in Doreen, Victoria. From my initial phone call to meeting the inspector onsite, the process was seamless. The inspector was very helpful and knowledgeable and more than happy to explain all defects and what he was inspecting. (I’m very curious)

You can do a better job yourself than hiring these unprofessionals – We used them when our new build was completed. Staff booking appointment was rude to begin with. The guy who turned up for inspection started the job by praising the building in front of our building supervisor. Isn't this conflict of interest? You have been hired to find errors in their work and you start with all praise for them before you… Read more

begin!

He left many items unmarked that we as untrained normal person could see. We had to point out to him and then he would mark it saying - Oh yeah, that needs to be fixed.

Though we didn't wan to have second inspection but we had paid for 2 inspection together so had to call them. I raised the concerns with manager about the first inspector who apologised and said he would come on second appointment himself with the inspector, but never turned up. They never took note/pictures of the errors they marked on first inspection and my question was - how would you know what has been fixed in your second inspection when you didn't take notes of what were the errors in first inspection that needed to be fixed. Their blunt answer was - that's the way we work.

Second inspector was even worse. We showed him the issues that he or previous inspector didn't pick. Because we had raised concerns after first inspection, this guy noted them all in his second report.

If we can pick these and you as professionals can't, why did we pay you a fee? Don't waste you money on this company and use someone else who are professionals.