- Verified customer
You can do a better job yourself than hiring these unprofessionals
We used them when our new build was completed. Staff booking appointment was rude to begin with. The guy who turned up for inspection started the job by praising the building in front of our building supervisor. Isn't this conflict of interest? You have been hired to find errors in their work and you start with all praise for them before you begin!
He left many items unmarked that we as untrained normal person could see. We had to point out to him and then he would mark it saying - Oh yeah, that needs to be fixed.
Though we didn't wan to hav...e second inspection but we had paid for 2 inspection together so had to call them. I raised the concerns with manager about the first inspector who apologised and said he would come on second appointment himself with the inspector, but never turned up. They never took note/pictures of the errors they marked on first inspection and my question was - how would you know what has been fixed in your second inspection when you didn't take notes of what were the errors in first inspection that needed to be fixed. Their blunt answer was - that's the way we work. Second inspector was even worse. We showed him the issues that he or previous inspector didn't pick. Because we had raised concerns after first inspection, this guy noted them all in his second report. If we can pick these and you as professionals can't, why did we pay you a fee? Don't waste you money on this company and use someone else who are professionals.
- Verified customer
Assumptions and defensive
I have utilized the services of this company (www.handovers.com) in 2016 for my house located at SPRINGFIELD LAKES. I am not really satisfied with the inspections performed as I have paid around 400$ for two inspections. The inspection reports did not pick up many items. During our bench top replacement today, we have discovered a big hole to the wall next to the kitchen sink in the kitchen area. Attached are the photos. To my surprise, this is not the first item in the list, in 2016 we discovered a big hole under the gas stove that has become...a venue for incoming rodents. This was addressed by the builder in 2016. The hole was visible using a torchlight under appliances. When the approached the company today through an email, they have told me one hole was overlooked as it had a cooker during the inspection and another hole was overlooked due to a dishwasher in that place. Cracked benchtops were overlooked as well. When I raised these issues after three years (That's when I found), the company giving reasons and defending the inspections and the quality of work. I don't see any value for the dollars paid (400$ for two inspections).
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.