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Jim's Building Inspections

Jim's Building Inspections

 Verified🏆 2026jimsbuildinginspections.com.au
Jim's Building Inspections
4.8

2,390 reviews

Positive vs Negative
95%5%
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Customer Service
4.8
Job Satisfaction ?
4.8

 AI reviews summary 

Feedback for Jim's Building Inspections indicates a highly polarised service experience that varies significantly depending on the individual franchise owner. While most customers report exceptional professionalism and meticulous attention to detail, a critical segment of users describes severe negligence regarding major defects and poor dispute resolution. The brand’s reliance on independent contractors appears to result in inconsistent quality control across different regions.

Pros
Exceptional Communication: Many inspectors are praised for providing immediate verbal feedback via phone calls and taking the time to explain technical findings in simple, practical terms.
Thorough Reporting: Positive reports are frequently described as comprehensive and well-structured, featuring high-resolution photos, clear markups, and assessments that go beyond standard criteria.
Rapid Turnaround: Inspectors often accommodate short-notice requests and deliver completed written reports within 24 hours, which is highly valued during cooling-off periods.
Expert Guidance: Several reviewers noted that detailed findings saved them from significant financial losses (up to $100k) by identifying structural issues or sinking foundations that were not visible to the untrained eye.
Cons
Missed Major Defects: A recurring and serious complaint involves inspectors failing to identify obvious issues, including active termite infestations, water leaks, and significant safety hazards.
Poor Dispute Resolution: When issues are raised post-inspection, customers report that both individual franchises and the head office can be defensive, dismissive, or refuse to take accountability.
Quality Inconsistency: There are reports of "rushed" inspections (under 45 minutes) and "copy-paste" reporting where inspectors allegedly reused data from previous visits for different clients.
Administrative Delays: Despite promises of quick delivery, some users experienced weeks of delays in receiving reports, causing missed sales deadlines and extreme stress.
Verdict

Jim's Building Inspections is a reliable choice if you are assigned a highly-rated local franchisee, with many customers praising the "peace of mind" and detailed insights provided. However, because quality is inconsistent across the franchise network, consumers should research the specific inspector's reputation rather than relying on the brand name alone. Significant recurring issues regarding missed defects and lack of head office accountability suggest a high-risk experience if the individual contractor is not diligent.

2,390 reviews
5 mark  · had jake do a building an pest inspection found him to be very good would recommed him anytime great work jake
5 Ray  · Jason was very efficient and knowledgeable Can definitely recommend him
5 Dinusha G.  · Highly recommended. Good service. Ivan gave the best service. Thank you very much.
5 Nicky  · Tony was great, fast, reliable, great at communicating the process and results.
5 Vishaw J.  · Very Thorough ,try to cover fine details .Will hire their services in future also.
5 Amjad  · Ed was amazing & very Professional He offered very good advise & was very kind

Reviews with attachments

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Song
SongVIC
 

We engaged Bunna from Knox to conduct inspections throughout all stages of our new build in Springvale South, and we couldn't be happier with the service provided. From the slab stage through to the final handover inspection, every report was detailed, thorough, and easy to understand. Any defects or concerns were clearly identified and explained.… Read more

Bunna was professional, knowledgeable, responsive, and always willing to answer our questions. Having an independent expert oversee the build gave us great peace of mind and helped ensure our home was constructed to a high standard. We highly recommend Bunna to anyone building a new home and wanting reassurance that their investment is being properly protected throughout the construction process.

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Fadi M.
Fadi M.VIC
 

John Ivanhoe is Highly professional. We highly recommend John for Building inspections Show reply

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Sarah L.
Sarah L.4 posts
 

Excellent service – Dean was so accommodating and fitting us in a short notice for a building and pest inspection. He was in contact with us immediately after completion so that we understood some details on the report. I would definitely recommend Dean. 5 stars for customer service 5 stars for availability 5 stars for affordability. Show reply

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Antonio Melo Castaneda
Antonio Melo CastanedaQLD
 

Building & Pest Inspection - Troy – I recently had the pleasure of working with Troy for our building and pest inspection, and I couldn't be more impressed. Troy's attention to detail and thorough explanations made us feel confident and informed about our decision to buy our house. He went above and beyond to ensure we understood every aspect of the inspection, addressing all our… Read more ·  1

concerns and providing invaluable insights. Thanks to Troy, we are more certain than ever that we are making the right choice. Highly recommend!

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Sallina Orance
Sallina Orance
  Verified

Fast and efficient! – We secured Phil for a building and pest inspection for the purchase of our new home in Maleny, we were grateful he had the availability to squeeze us in within such a short timeframe. Phil was friendly, professional and thorough and communicated with us before, throughout and after the process. He provided us with feedback on the spot, which… Read more

put our minds at ease. The turnaround time from the inspection to receiving our report was really fast (within a few hours). Very impressed and happy with the service. HIGHLY recommend.

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Rebecca C.
Rebecca C.3 posts
  Verified

I engaged this company for a home inspection, expecting visible defects or areas of concern to be identified so I could make informed decisions before settlement. Several obvious issues—such as missing grout beneath the shower rail and a pinhole leak in the laundry sink—were not reported. These were visible and did not require specialist… Read more

qualifications to notice.

When I raised these concerns after moving in, the company became defensive and dismissive rather than addressing the issues or providing helpful guidance. While the inspection followed industry standards, I felt the service lacked thoroughness, and the way my concerns were handled was frustrating and unprofessional.

Because of this, I cannot recommend their services. Potential clients should be aware of the limitations of the inspection and carefully review what is included in the Pre-Inspection Agreement.

Jim's Building Inspections
Jim's Building Inspections    

Hi Rebecca, Were sorry to hear your… Read more

Latest follow-ups

th.blaha
th.blahaNSW3 posts
  Verified

⚠️ BUYER BEWARE! SHOCKING EXPERIENCE WITH JIMS BUILDING INSPECTIONS ⚠️ If you're buying a property on the Northern Beaches, please read this urgent warning about Jims Building Inspections and [Name Removed]. We purchased an inspection report from… Read more

them for a property in Newport in January 2023. Their report stated, "...no visual evidence of termite activity identified" and "Termite damage: Not found". BIG MISTAKE. After purchasing our home based on their report, we discovered the devastating truth: • Extensive Evidence of Termite Infestation: Subsequent inspections (from So Pest Off and NSW Master Building Inspectors) revealed active termites and extensive evidence of infestation, with severe termite damage found. More likely than not, visual evidence of termite activity was present and abundant at the time of their report. This included clear signs of previous termite activity, with termite dirt being wiped off. This directly contradicts Jims Building Inspections' report which stated no termite activity or damage. • Termite Nest Found: While Jims Building Inspections noted no termite activity, a subsequent report found one. • Failed Australian Standards: It appears Jims Building Inspections failed to comply with Australian Standards for building and timber pest inspections. • Negligence & Misleading Conduct: We believe Jims Building Inspections was negligent in preparing their report and engaged in false or misleading conduct. Their incompetence has caused significant financial loss and immense stress. DO NOT make the same mistake we did. Think twice before trusting Jims Building Inspections or [Name Removed] with one of the biggest investments of your life!

 Follow-up  · Following my original review s, I am providing a necessary update regarding the final outcome. Despite reaching out, the company has completely failed to take any action, refuse to accept any responsibility, and have offered absolutely zero resolution or compensation. Their handling of this situation highlights a complete lack of integrity and… Read more

Jim's Building Inspections
Jim's Building Inspections    

Hi Th.blaha, We have responded to… Read more (+2 replies)

Bernadette T.
Bernadette T.QLD2 posts
 

Coming up to the end of the builders warranty we opted to hire a professional service for peace of mind. We were assigned Jason for this area/region.… Read more ·  1

Jason gave outstanding service from point of contact up to the final detailed report. We highly recommend Jason’s services for several reasons; professionalism , promptness, ensuring our understanding ,an excellent report layout and the overall experience and treatment we received as clients. We highly recommend his services and would use again if needed. .

 Follow-up  · The report highlighted potential not definite defects in the home, there were several minor issues and one clear defect. The internal roof area picked up on some concerns with the ducted air system, with our age this would not have been identified with this service.. Upon supplier inspection there will be changes made. The report cost was $520, which in our case has proofed to be worth the spend.

 Follow-up  · I should have mentioned the builders willingness to tidy compliment items that were mentioned as a sign of goodwill.

MMH
MMHNSW2 posts
  Verified

Don't trust Jim's Building inspections! I had them over to do the building inspection for us in August during our cooling off period, but they didn't inspect the property in detail. They didn't check the three bathrooms vanity areas, and didn't… Read more

notice or tell us there are significant leaking in all three bathrooms! Now that the property is settled, and we only discovered that now, we cannot go to the previous owner for any compensation, which has resulted in a huge loss on us!! I have reached out to them for explanations, but of course, they say they did everything right...We chose Jim's, because when doing our research online, we found other people gave them 4-5 stars, and therefore considered them as reliable. However, the fact turned out to be totally worst (I think when choosing an inspector, we need to look at those negative reviews, not just the positive ones) If you want a reliable building inspection, go somewhere else!

 Follow-up  · Was around 40 mins Cost was just their standard cost The report was just showing some very basic things that you can see from any standard building report

Jim's Building Inspections
Jim's Building Inspections    

Hi MMH we are sorry to hear you were… Read more (+1 reply)

In-depth reviews

Melissa B.
Melissa B.3 posts
 

Absolutely terrible. Do not use Jim’s Building Inspections. Charlie from Jim's Building Inspections - Cherrybrook noted a total of 17 defects, some of which we had to request be added as we were aware that they existed from a previous site visit. The defects noted in this report is a stark comparison to the 167 defects noted but us (the owners). … Read more

Many of the omitted defects were not minor in nature and were safety hazards, including bubbled and lifted floorboards, screws and shelves missing from cabinetry, protruding rusty nails in carpet, balustrades missing screws and not properly secured.

Pair this lack of detail and effort to the rude and aggressive manor to which we were treated as female customers. Including the fact that when reporting the issues to Jim’s Group Customer Service we were fined off and told it’s up to the individual franchise as to whether they want to issue a refund (which obviously they wouldn’t, even though it was offered at one point before being retracted). We were left out of pocket with a very poor inspection report and now Jim’s isn’t even bothering to respond to our emails. Do not use Jim’s Building Inspections, so many other businesses out there.

Jim's Building Inspections
Jim's Building Inspections    

Hi Melissa, We appreciate your… Read more (+3 replies)

Alyson Gale
Alyson GaleVIC
 

My husband and I recently engaged Peter Phokos from Jim’s Building Inspections for a building and pest inspection and honestly we could not have been more impressed. Peter was incredibly professional, thorough and responsive from start to finish. We were hoping to move quickly with putting forward an offer on the property and Peter genuinely went… Read more ·  1

above and beyond to accommodate that. He arranged to attend the property promptly and had the full report turned around to us by 9:00am the following morning, which was incredibly appreciated.

The level of detail in the report gave us real confidence that every aspect of the property had been carefully assessed. Peter also took the time to speak with us and answer questions in a way that was practical, honest and easy to understand.

Ultimately, we decided not to proceed with the property, however Peter’s report and guidance were invaluable in helping us make an informed and confident decision.

I genuinely don’t think we’ll use anyone else again and we would both highly recommend Peter to anyone looking for a trustworthy, responsive and meticulous building inspector.

Lauren V.
Lauren V.ACT
 

I cannot recommend Daniel highly enough as a building inspector. Daniel inspected 3 properties for me, and on every occasion his work was meticulous, thorough, and incredibly detailed. He didn’t miss a thing. What truly set him apart was his ability to identify serious issues that were not disclosed in the existing building reports, ensuring I… Read more ·  1

had the full picture before making any decisions.

One property in particular had defects so significant that Daniel strongly advised me not to proceed with the purchase. In hindsight, that advice alone saved me at least $50k in potential repairs, an outcome that speaks volumes about his integrity and commitment to his clients’ best interests.

After each inspection, Daniel took the time to call and explain his findings clearly, then followed up with comprehensive written reports, detailed notes, and clear photographs to support everything he identified. His communication was excellent, and I always felt informed and confident moving forward.

Daniel’s professionalism, attention to detail, and honesty made an enormous difference in my property journey. If you want an inspector who is diligent, trustworthy, and genuinely thorough, Daniel is exactly who you want!!

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Positive reviews

sad
sadSouth Australia2 posts
  Verified

I was very pleased with the service provided by Brenton Lord. He was efficient with excellent communication. He was very thorough and paid very close attention to my specific concerns. A quick and comprehensive report was provided. I would certainly recommend him.

amandajane449
amandajane449NSW
 

It was great having Phil do our inspection on our new home He was very thorough and explained anything we needed to know. I would use him again if needed and I highly recommend his service. Very efficient !

NATALIE
NATALIENSW
 

Sheraz contacted me immediately after I requested a quote. His price was good and he was available to attend very quickly to do a dilapidation report. He provided the report quickly and was great to deal with.

Negative reviews

Zeng Z.
Zeng Z.
 

The house I purchased was inspected by their company, but they failed to detect any problems. After we took over the house, we found water leakage points that they had missed. After we hired someone to fix the issues and called them to explain the situation, they claimed it was not their responsibility. Then what on earth were they inspecting for?… Read more

If they can't even detect such obvious problems, what else can they possibly check? Therefore, never hire them for house inspections as they are simply unprofessional.

Jim's Building Inspections
Jim's Building Inspections    

Hi Zeng, sorry to hear you were… Read more

Amjad
Amjad
 

I engaged Amit from Jim's building inspection Melbourne for a property inspection, however my experience with the service was very disappointing. There was lac o commitment to the agreed inspection time frame and communication was poor after the payment was made. Although the inspection report was expected before the agreed sales deadline, it was… Read more

delivered only after the deadline had already passed and that also after multiple follow up and calls. This delay created unnecessary stress during the process. Given the delay and the overall experience, i am also uncertain about the thoroughness and quality of the inspection itself. Overall, i wont recommend this service based on my experience.

Jim's Building Inspections
Jim's Building Inspections    

I am sorry to hear you were unhappy… Read more

Biplob Chakma
Biplob ChakmaVIC2 posts
 

I just did one recently. The property was vacant. The guy who did inspection didn’t even see if the garage door was working and the chord and the latch were missing! ! I called the guy who did inspection and he said it was working on that day. The property was vacant. So ‘integrity’ also questionable! The person wasn’t courageous to even tell the… Read more

truth. I mean who would break it or steal that little thing! Anyway, I had to eventually replace the next day I had the settlement done. I did cost me $700 + GST. I went with Jim’s based on the ’brand’ and this is the outcome! So brand quality is questionable; at least to me. The property was in Clyde 3978.

Jim's Building Inspections
Jim's Building Inspections    

We are sorry this has happened to you… Read more

Recent reviews

Bhavik P.
Bhavik P.VIC
 

I bought property without inspection in 2023. 3 years later my house in still under warranty and having too many issues and i booked jims building inspection berwick and honestly mohammed is a lifer saver structural engineer. mohammed checked house from bottom to top and the building report he made was absolutely helpful and finally builder agree… Read more

to buy house from me . Highly Recommend mohammed . Thankyou very much Brother. I am So happy god bless you and your family

Leanne W.
Leanne W.Victoria
 

Mohamed was very good with organising the date/time of inspection for Yarragon property quickly in my anticipation. His report was thorough and extremely comprehensive. We chatted after for further clarification. Wonderful service and could not speak more highly. The property basically "failed" and so the purchase fell through but I have since found another, so the next journey begins! Thanks Mohamed.

Kaitlin
Kaitlin
 

Had Aaron Wood come out and do a pre-purchase inspection for Asbestos. When I tell you we were on a time crunch, Aaron did everything possible to help us. He was very knowledgeable and gave some recommendations based on his experience. Would definitely recommend

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Find out how Jim's Building Inspections compares to other Home Inspection Companies

Know better, choose better.

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Bradley Page
Bradley PageNew South Wales
 

Have been using James Bourke from Newcastle for all my pre purchase reports for the last 8 months. They are very thorough reports and gives my purchasers confidence in what they are buying before coming forward with an offer. Bradley Page. Dowling Property Group.

Khye
KhyeWA
  Verified

Aaron was very friendly and professional, and helpful with any questions I had. Quick response after submitting a request for a quote, and quick turnaround to get the inspection done. All in all a very well managed operation, highly recommend.

Sunil S.
Sunil S.
 

Ankit Gadhi was highly professional throughout the building inspection process. He conducted a thorough inspection and delivered a detailed report in record time. His expertise, efficiency, and clear communication made the entire experience seamless. I would not hesitate to use his services again in the future and highly recommend him to others.

Jenny W.
Jenny W.SA
 

Engaged Aaron from Jim’s building inspections Gawler SA for a pre purchase inspection and was extremely happy with his professionalism, thoroughness and turnaround timeframe for the report. He was more than happy to chat and explain everything so we understand clearly. Will recommend him for sure

Nickie and Con Kakatsos
Nickie and Con KakatsosNSW
 

We used Gordan Xue and glad we did. He was able to identify defects that we were concerned about and also defects that we didnt even realise were defects. He was also asked to attend our NCAT hearing and when put to the test was able to answer all questions and explain his findings in a professional and non judgemental way. We were very impressed with his services and expertise in all proceedings.

Will Z.
Will Z.VIC
 

Excellent service and communication by Eddy from Box Hill branch. He understood the request and he went above and beyond to help me compete the inspection. Friendly and will definitely use this service again in the future.

Narelle D
Narelle DWA
  Verified

Ash Roscoe (SandyBay) was a true professional to deal with. Thorough; detailed Building Inspection Report (with photos) and on contact; was friendly and explained his findings and my concerns in detail. I believe Ash to be a professional who operates from a place of trust and takes pride in his work. I would highly recommend his service. Show reply

nina k.
nina k.
 

Mr Jamie Daou, thank you so much for doing very professional building inspection at our property. The report was detailed, well-structured, and delivered promptly. We appreciated the honest feedback and attention to detail. You have explained everything clearly and made the whole process stress-free. Highly recommended. Show reply

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