2,402 reviews
AI reviews summary
Pros
Verdict
Overall, consumer sentiment towards Jim's Building Inspections is largely positive, with numerous clients commending individual franchisees for their thoroughness, professional communication, and prompt service. Many reviewers note that the detailed reports and helpful advice provided valuable support during property purchases and construction stages. However, a subset of reviews highlights negative experiences regarding missed property defects, communication challenges following complaints, and perceived inconsistencies in report quality depending on the specific operator.
We engaged with Todd from Jims Building Inspections from Glenmore Park, who conducted a building/pest Inspection. Excellent customer service called within minutes of doing a quote, conducted inspection within 24 hrs and received a comprehensive report within same day. Todd is very professional and expirenced inspector. Would use his service again and recommend him anyone. Show reply
Review for Jay - Pallara, QLD branch. I highly recommend avoiding this service if you want actual peace of mind regarding asbestos in your home. I hired them to inspect my property, expecting a professional and definitive assessment. Instead, I received an inconclusive report full of caveats. The inspector used "inaccessibility" as a blanket… Read more
excuse for not checking wall cavities or the roof properly. Essentially, I paid a premium for someone to act as a courier for the specific samples I had to point out myself.
To make matters worse, there was blatant dishonesty regarding the pricing. The inspector claimed the laboratory charged him $70 + GST per sample and framed a reduction to $60 as a "gesture of goodwill." I called the exact lab he used, and their standard rate is $55 including GST.
I spent close to $600 for nothing and now I'm hiring another company to do a proper inspection.
Reviews with attachments
- +3
We recently engaged Daniel Hills of Jim's Building inspections for a new construction in Regional North of Melbourne. Daniel is highly competent, very professional and experienced inspector who provided comprehensive reports on our build at the 5 stages of construction. Daniel was available at short notice and provided the reports the same day… Read more · 1
with an in-depth review of the build status. This provided great support and peace of mind in discussions with our builder to allow us to identify issues early and allowed timely rectification by the builder before progressing on to the next stage. At no time did the defects identified hold up the build process and there was clearly stated requirements that we used to advise the builder on corrective actions. Daniel also supported any defects with references to the appropriate legislation, standards and guides to ensure corrective actions met to industry standards. Overall, we believe having Daniel on-board saved us money in early rectification and before the next stage was started that the builder could have covered up the defects. The money we spent with engaging an independent inspector we believe ensured the builder lifted their game in ensuring some defects were picked up and rectified prior to the inspection. By contrast the builder's inspector provided a single page of their inspection as a sign-off only, where no detail was provided by them. Our belief is the Builder's inspector works for the builder only, so having an independent inspector certainly ensured a higher standard was achieved and maintained. I highly recommend Daniel Hills of Jim's Building inspections as a great build partner for any new build and for existing constructions.
- +1
We engaged Bunna from Knox to conduct inspections throughout all stages of our new build in Springvale South, and we couldn't be happier with the service provided. From the slab stage through to the final handover inspection, every report was detailed, thorough, and easy to understand. Any defects or concerns were clearly identified and explained.… Read more · 1
Bunna was professional, knowledgeable, responsive, and always willing to answer our questions. Having an independent expert oversee the build gave us great peace of mind and helped ensure our home was constructed to a high standard. We highly recommend Bunna to anyone building a new home and wanting reassurance that their investment is being properly protected throughout the construction process.
John Ivanhoe is Highly professional. We highly recommend John for Building inspections Show reply
Excellent service – Dean was so accommodating and fitting us in a short notice for a building and pest inspection. He was in contact with us immediately after completion so that we understood some details on the report. I would definitely recommend Dean. 5 stars for customer service 5 stars for availability 5 stars for affordability. Show reply
Building & Pest Inspection - Troy – I recently had the pleasure of working with Troy for our building and pest inspection, and I couldn't be more impressed. Troy's attention to detail and thorough explanations made us feel confident and informed about our decision to buy our house. He went above and beyond to ensure we understood every aspect of the inspection, addressing all our… Read more · 1
concerns and providing invaluable insights. Thanks to Troy, we are more certain than ever that we are making the right choice. Highly recommend!
- +4
Terrible experience, did not have any of the defects on the images (decayed foundations, internal waterproofing membrane, tiles not even stuck down in laundry and toilet) listed below on the report which made it difficult to get out of the contract (let me know and i can show you the report). Luckily had another inspection which showed brought to… Read more
light to defects. When concerns were raised the inspector was combative and used AI to generate email responses - apparently inspections are only to an Australian standard which is only visual and not an in depth inspection. Looks elsewhere for your inspection
Update - contacted jims by phone and email and they do not even respond regarding the blatant mistakes they've made in the inspection
- +4
I engaged this company for a home inspection, expecting visible defects or areas of concern to be identified so I could make informed decisions before settlement. Several obvious issues—such as missing grout beneath the shower rail and a pinhole leak in the laundry sink—were not reported. These were visible and did not require specialist… Read more
qualifications to notice.
When I raised these concerns after moving in, the company became defensive and dismissive rather than addressing the issues or providing helpful guidance. While the inspection followed industry standards, I felt the service lacked thoroughness, and the way my concerns were handled was frustrating and unprofessional.
Because of this, I cannot recommend their services. Potential clients should be aware of the limitations of the inspection and carefully review what is included in the Pre-Inspection Agreement.
Hi Rebecca, Were sorry to hear your… Read more
Latest follow-ups
I bought property without inspection in 2023. 3 years later my house in still under warranty and having too many issues and i booked jims building inspection berwick and honestly mohammed is a lifer saver structural engineer. mohammed checked house… Read more · 1
from bottom to top and the building report he made was absolutely helpful and finally builder agree to buy house from me . Highly Recommend mohammed . Thankyou very much Brother. I am So happy god bless you and your family
Follow-up · i paid 660$ it took around 2.5 hour the issues everywhere such as retaining walls, both bathroom leaking behind tiles, outside walls start crecking, no insulation on roof, and many more
DONE and Quick too – Hey, too easy! Job done no messing, reports on time. Helpful on all inquiries
Follow-up · You have it all wrong! I have never used Jims. My report was on Flight Centre who quite frankly were a total cock-up, with a major error that cost me dearly financially and with other unintended consequences. Great stress and nearly stopped my holiday before it had began!
⚠️ BUYER BEWARE! SHOCKING EXPERIENCE WITH JIMS BUILDING INSPECTIONS ⚠️ If you're buying a property on the Northern Beaches, please read this urgent warning about Jims Building Inspections and [Name Removed]. We purchased an inspection report from… Read more
them for a property in Newport in January 2023. Their report stated, "...no visual evidence of termite activity identified" and "Termite damage: Not found". BIG MISTAKE. After purchasing our home based on their report, we discovered the devastating truth: • Extensive Evidence of Termite Infestation: Subsequent inspections (from So Pest Off and NSW Master Building Inspectors) revealed active termites and extensive evidence of infestation, with severe termite damage found. More likely than not, visual evidence of termite activity was present and abundant at the time of their report. This included clear signs of previous termite activity, with termite dirt being wiped off. This directly contradicts Jims Building Inspections' report which stated no termite activity or damage. • Termite Nest Found: While Jims Building Inspections noted no termite activity, a subsequent report found one. • Failed Australian Standards: It appears Jims Building Inspections failed to comply with Australian Standards for building and timber pest inspections. • Negligence & Misleading Conduct: We believe Jims Building Inspections was negligent in preparing their report and engaged in false or misleading conduct. Their incompetence has caused significant financial loss and immense stress. DO NOT make the same mistake we did. Think twice before trusting Jims Building Inspections or [Name Removed] with one of the biggest investments of your life!
Follow-up · Following my original review s, I am providing a necessary update regarding the final outcome. Despite reaching out, the company has completely failed to take any action, refuse to accept any responsibility, and have offered absolutely zero resolution or compensation. Their handling of this situation highlights a complete lack of integrity and… Read more
Hi Th.blaha, We have responded to… Read more (+2 replies)
Find out how Jim's Building Inspections compares to other Home Inspection Companies
Know better, choose better.
In-depth reviews
Absolutely terrible. Do not use Jim’s Building Inspections. Charlie from Jim's Building Inspections - Cherrybrook noted a total of 17 defects, some of which we had to request be added as we were aware that they existed from a previous site visit. The defects noted in this report is a stark comparison to the 167 defects noted but us (the owners). … Read more
Many of the omitted defects were not minor in nature and were safety hazards, including bubbled and lifted floorboards, screws and shelves missing from cabinetry, protruding rusty nails in carpet, balustrades missing screws and not properly secured.
Pair this lack of detail and effort to the rude and aggressive manor to which we were treated as female customers. Including the fact that when reporting the issues to Jim’s Group Customer Service we were fined off and told it’s up to the individual franchise as to whether they want to issue a refund (which obviously they wouldn’t, even though it was offered at one point before being retracted). We were left out of pocket with a very poor inspection report and now Jim’s isn’t even bothering to respond to our emails. Do not use Jim’s Building Inspections, so many other businesses out there.
Hi Melissa, We appreciate your… Read more (+3 replies)
My husband and I recently engaged Peter Phokos from Jim’s Building Inspections for a building and pest inspection and honestly we could not have been more impressed. Peter was incredibly professional, thorough and responsive from start to finish. We were hoping to move quickly with putting forward an offer on the property and Peter genuinely went… Read more · 1
above and beyond to accommodate that. He arranged to attend the property promptly and had the full report turned around to us by 9:00am the following morning, which was incredibly appreciated.
The level of detail in the report gave us real confidence that every aspect of the property had been carefully assessed. Peter also took the time to speak with us and answer questions in a way that was practical, honest and easy to understand.
Ultimately, we decided not to proceed with the property, however Peter’s report and guidance were invaluable in helping us make an informed and confident decision.
I genuinely don’t think we’ll use anyone else again and we would both highly recommend Peter to anyone looking for a trustworthy, responsive and meticulous building inspector.
I cannot recommend Daniel highly enough as a building inspector. Daniel inspected 3 properties for me, and on every occasion his work was meticulous, thorough, and incredibly detailed. He didn’t miss a thing. What truly set him apart was his ability to identify serious issues that were not disclosed in the existing building reports, ensuring I… Read more · 1
had the full picture before making any decisions.
One property in particular had defects so significant that Daniel strongly advised me not to proceed with the purchase. In hindsight, that advice alone saved me at least $50k in potential repairs, an outcome that speaks volumes about his integrity and commitment to his clients’ best interests.
After each inspection, Daniel took the time to call and explain his findings clearly, then followed up with comprehensive written reports, detailed notes, and clear photographs to support everything he identified. His communication was excellent, and I always felt informed and confident moving forward.
Daniel’s professionalism, attention to detail, and honesty made an enormous difference in my property journey. If you want an inspector who is diligent, trustworthy, and genuinely thorough, Daniel is exactly who you want!!
Positive reviews
I had Terry conduct an inspection for me and cannot rate him highly enough! Terry explained the process on the phone, organised access and communicated with me throughout . As a nervous first home buyer he absolutely put me at ease, would absolutely recommend him to everybody ! Show reply
Patrick attended our property promptly for a building and pest inspection. Patrick was efficient, professional, great attention to detail and made the process seamless. I would highly suggest Patrick to anyone looking for a building and Pest service. Show reply
Mohamed was very good with organising the date/time of inspection for Yarragon property quickly in my anticipation. His report was thorough and extremely comprehensive. We chatted after for further clarification. Wonderful service and could not speak more highly. The property basically "failed" and so the purchase fell through but I have since found another, so the next journey begins! Thanks Mohamed. Show reply
Negative reviews
Do not trust any inspection made by Jims Marrickville. Basic issues missed or ignored. Major sub floor damage and pipe damage that is in plain sight and obvious to a layperson not mentioned in the report. Structual floor damage not called out. Also note that all his 4.5 5 star reviews appeared on the same day with the location as Bali, so clearly attempting to cover pervious bad reviews.
Hi Matt, sorry to hear you are not happy, can you please call 131546 to discuss.
The house I purchased was inspected by their company, but they failed to detect any problems. After we took over the house, we found water leakage points that they had missed. After we hired someone to fix the issues and called them to explain the situation, they claimed it was not their responsibility. Then what on earth were they inspecting for?… Read more
If they can't even detect such obvious problems, what else can they possibly check? Therefore, never hire them for house inspections as they are simply unprofessional.
Hi Zeng, sorry to hear you were… Read more
I engaged Amit from Jim's building inspection Melbourne for a property inspection, however my experience with the service was very disappointing. There was lac o commitment to the agreed inspection time frame and communication was poor after the payment was made. Although the inspection report was expected before the agreed sales deadline, it was… Read more
delivered only after the deadline had already passed and that also after multiple follow up and calls. This delay created unnecessary stress during the process. Given the delay and the overall experience, i am also uncertain about the thoroughness and quality of the inspection itself. Overall, i wont recommend this service based on my experience.
I am sorry to hear you were unhappy… Read more
Find out how Jim's Building Inspections compares to other Home Inspection Companies
Know better, choose better.
Recent reviews
We used Nick Delo from Jim’s Building Inspections (Henley Beach) for our building and pest pre purchase inspection. He was very thorough and his report was very comprehensive. Show reply
Had Aaron Wood come out and do a pre-purchase inspection for Asbestos. When I tell you we were on a time crunch, Aaron did everything possible to help us. He was very knowledgeable and gave some recommendations based on his experience. Would definitely recommend Show reply
I was very pleased with the service provided by Brenton Lord. He was efficient with excellent communication. He was very thorough and paid very close attention to my specific concerns. A quick and comprehensive report was provided. I would certainly recommend him. Show reply
It was great having Phil do our inspection on our new home He was very thorough and explained anything we needed to know. I would use him again if needed and I highly recommend his service. Very efficient ! Show reply
Sheraz contacted me immediately after I requested a quote. His price was good and he was available to attend very quickly to do a dilapidation report. He provided the report quickly and was great to deal with. Show reply
Have been using James Bourke from Newcastle for all my pre purchase reports for the last 8 months. They are very thorough reports and gives my purchasers confidence in what they are buying before coming forward with an offer. Bradley Page. Dowling Property Group. Show reply
Aaron was very friendly and professional, and helpful with any questions I had. Quick response after submitting a request for a quote, and quick turnaround to get the inspection done. All in all a very well managed operation, highly recommend. Show reply
Ankit Gadhi was highly professional throughout the building inspection process. He conducted a thorough inspection and delivered a detailed report in record time. His expertise, efficiency, and clear communication made the entire experience seamless. I would not hesitate to use his services again in the future and highly recommend him to others. Show reply
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Pietro, we are sorry you were not… Read more