Hanrob

I booked our 2.9 kg dog (Daddy’s girl) into the Hanrob Pet Hotel in Perth, basing my decision on the information, reviews and photos on the website (especially the image of the cute doggy ‘suite’). As it would be her first time away from us, I wanted her to be really comfortable but also secure, as she can be a ‘bolter’; otherwise I would have… Read more

paid for boarding in a pet-sitter’s home. On the phone with Hanrob staff the day before, I was told no toys, no clothing smelling of Dad and no washable pee mat allowed, which I found odd. I asked what was on the floor (website says underfloor heating) and was told ‘concrete’ (unlike the website image). I wasn’t too happy. Next morning, when my husband arrived at the facility to drop off our tiny dog, he asked to see her accommodation. Staff were very reluctant but he insisted. Turns out it was just a concrete cell, with cyclone wire separating it from those around it, in an old, dark shed. My husband was aghast and brought our dog straight back home. Hanrob staff wouldn’t let him take a photo to show me how bad it was and, given that he’s much less ‘precious’ about our animals than me, for him to be shocked by what was on offer compared to the blurb online really says something. We were refunded our 50% deposit the same day but it put a spoke in our travel plans and was also deeply annoying from a deceptive advertising point of view. So, don’t be fooled by promises of ‘luxury’ digs for your dog like we were. Hanrob Perth ain’t it!

We have boarded our 2 Shih Tzus here many times they always go over and above. Our 2 furbabies always come home so happy.

I picked my dog up after 5 days paying $910 which is over the top considering how he came home to us,in late January this year. He had been home less that 24hrs and Iwas sneezing badly had gastric and a sore back having take him to the vet severals times with now disagnosed with kennel cough too. So also now on several medications including… Read more

antibiotics. Today discovered he had two really big scabs which could indicate he was in alercation with another dog. None of these issues were reported to us when we picked him up.

I boarded my cat there three times and the first two times I had some communication from staff and she was fine. The last stay in Jan 2025 was terrible. They returned her to me with a huge eye infection - weeping everywhere - with no forewarning or explanation. I spent hundred on vet visits and meds to find that it is probably a virus that she… Read more

picked up in boarding from a sick cat and she will not respond to meds and the virus will be with her forever. I can only assume that the negative reviews I have read are the correct ones about hygiene, overcrowding and lack of care. I will never send her there again.

I took my 2 yaer old Labrador Pippi here for training with Matt. Matt gave very useful advice and help[ed me to retrain my Pup. Would reccomend

Have real concerns about this organisation. Every time I ring them it goes through to voicemail which says they are busy with the animals. Somehow I doubt it. Impression I am getting is that they are understaffed. Don't ring back until start… Read more

complaining by email and then don't answer question. Head office refers one to state office and says contact head office if nothing gets done - why don't they make enquiries and find out what is happening in their other locations. My dog is in there for 14 days training. Just been told he has canine cough - not giving him anything at the moment - monitoring it - obviously don't want to spend the money on a vet. This place has been infected with canine cought for at least three weeks but it still takes in new dogs to kennel. Leant when I picked Jack up that they hadn't separated it from the other dogs when he caught the cough - so no doubt he picked it up from another he was with and the dog they left him with will get it too. Advert says dog will be trained daily - but then told he isn't trained on Sundays. Advert says they will send videos of training every four days but none are produced. Will be picking him up as soon as I get back to WA. Stay away. I too will be making formal complaints regarding misleading and deceptive advertising about the services they provide. I will give an update when I pick up my dog. I finally got the dog "training" videos. What a disgrace. I now know why they weren't sent. It wasn't dog training - the woman was doing nothing but holding a lead. Gave My dog different instructions for commands when I told them to use mine. I don't want two words to do the same thing. [Name Removed] - he went in smelling lovely and now it's revolting. They say they shower them before they leave - they don't TERRIBLE TERRIBLE CONDITIONS. We all need to make formal complaints about this company - it is not animal care it is animal abuse.

I had a terrible experience and I certainly wouldn’t recommend this kennel. This was my first time using a kennel, as my two 13-year-old dogs have always stayed in people’s homes through sites like MadPaws. I wasn’t sure what to expect, but what I encountered was far worse than I imagined. Two days before the booking, I discovered that their… Read more

system had only registered one dog, which I put down to their poorly designed website. When I made the booking, I clearly entered the pick-up time as 5.30pm. I also spoke to multiple staff members in the week leading up to the stay, and not once did anyone mention this would be an issue. Yet when I arrived to check them in, the staff member was incredibly rude. She blamed me for the pricing error and threatened that she would not admit my dogs without a confirmed pick-up time on Sunday — otherwise I’d have to pay for another night. I told her I couldn’t provide a time until we had changed our flights home, and made it clear that I wasn’t paying them any more money. After a heated back-and-forth, we agreed I would email the pick-up time once confirmed. I sent it through late Friday night, yet I still received a phone call asking when the dogs were being collected.

On top of that, the staff member refused to let my dogs have the blanket I had brought with me that had my scent on it to comfort them. This was especially upsetting as their website states this is allowed, and I had been reassured of the same by another staff member on the phone just two days earlier.

To make matters worse, when I returned home, one of my dogs (who never gets sick) developed a chest infection, leaving me with $600 in vet bills. I called to let them know, but they didn’t even bother to follow up and check on her.

Overall, the whole experience was stressful, upsetting, and unprofessional. Never again — and I would not recommend this place to anyone who cares about their pets

Absolutely amazing staff 10/10 highly recommended very knowledgeable and helpful Couldn’t fault them our dog shadow & myself thoroughly enjoyed her very first training session this afternoon Will definitely be taking up further training with Hanrob pet hotel Brisbane as they are very good and go above and beyond to help with all pet requirements and there prices are very reasonable

We booked our two dachshunds into the luxury suite for one night cost was $230. When we picked them up the receptionist asked us to get them out of kennel as they would not come out as they were scared. To our dismay they had put our dogs into a basic kennel in a farm type building with approx 15 other dogs. Dogs were traumatised as they have… Read more

never been left in a kennel. We asked the receptionist why they were in a normal basic kennel, no explanation given. The manager never called us back, no apology no refund. Please do not book a luxury suite at this place because there is not one the photos on line are fake.

We have had both of our beloved doggies stay at Hanrob on numerous occasions and we cannot fault the card and dedication of the staff and the way our pets are looked after! Highly recommended!

WARNING. Our cat came home smelling or urine and cat food. Hanrob put 20 plus cats in a small, smelly place. We now have to pay to have our cat washed after paying $141 for 2 nights stay!

Absolutely delighted – I enquired regarding dog training advice. My dog is deaf and I was having some issues. My local vet gave me advice which was based on my dogs behaviour at the vets not how she was at home even after explaining this to her… I received a call from Haley whom stated a few changes that needed to be done but I was doing exactly what they would advise.… Read more

These changes were for behaviour of a deaf dog. I was told there was no point taking my money she happily advised me and stated I needed no training classes. My little girl just needed patience

A wonderful Boarding experience – A huge thank you to Hanrob Healthcote for the care of our 3 cats. Pelle, Penny and Loki, Our last transport 7 years ago, resulted in a large weight loss for Penny, as she was quite stressed. This time totally different. I received updates and was encouraged to call as often as I wanted too. Staff where wonderful, and I received photos of them in… Read more

boarding, and updates with what the careers had handed over. And how settled they where. When they arrived home yesterday, it didnt take them long to settle, and Penn had not lost any weight at all. We cannot thank staff enough for their genuine care they showed to our fur babies. I am so grateful.

Pet care from Hell! – The staff have no idea really bad communication, my dog was there 14 days for accommodation and supposed training, the assigned trainer was apparently sick so it was 3 days before someone could help, one said I’ve never trained a Schnauzer before (he is a Schnoodle) all they did was walk him in the car park and constantly give him this horrible… Read more

chicken roll rubbish. When I picked him up he had been bathed, when I got home he was covered in hair matting I had to have him shaved & came home with Canine Cough. So that I paid almost $3,000. Disgusting describes it.

Terrible communication, basically impossible to contact – Would not recommend at all. I had my cat fly interstate and had her stay at Hanrob while we found a home in Sydney. I called numerous times and left my number for a call back and never received a call. I never received any pictures in over a week and the only reason I received pictures is because I contacted jet pets who organised our cats… Read more

boarding. I did receive a an update the second week and I think it was because I complained so much. Hanrob is basically impossible to contact, they don’t provide updates as advertised and my cat has come home significantly thinner. I also think she smells bad. Almost like they have covered up a urine smell with a pet spray. I found the whole process terrible and it made it a stressful time for us worrying about how she was coping with a big change. Wouldn’t send her back ever again.

Stay Away – STAY AWAY. Ruined my holiday, poor communication, and provided the worse experience. Please do your research and choose another business

Worst pet boarding school – Warning !!!!! No jokes If you love your dogs, don’t send them there..

Nice staff, big place but chaotic – My dog was cared for just fine. Great staff. Just very very very busy in school holiday periods. Can be chaotic! But they do their best.

Hanrob Mascot Airport – We left our 3 cats at Hanrob while we moved from Sydney to Bundaberg. We were very happy with the facility and the staff. Thus made us feel very secure.Hanrob staff worked with our transport company and our pets arrived safely.

Incredibly bad - made our dog incredibly sick – We left our happy, healthy dog there for 4 days and when we picked him up, the very same evening, we found that blood was coming out of his stools and had a temperature of 103 degrees. He was shivering badly, wasn't eating anything and was very very lethargic. We have had a vet visit, one emergency pet hospital visit in Gungahlin. The whole… Read more

experience has been traumatic, not to mention all the pain the poor dog has gone through for weeks now. All this they did in 4 days, wonder what they do there. I called and asked them and according to them, there was nothing wrong when the dog was there. So not their fault !!!! Now reading some of other reviews, I should not have taken our dog there at the first place. I have reported them to RSPCA and am hoping this review helps others.