Led me into a predators house then denied SupportI had been using Pawshake with 5 star reviews from all the people I petsat for. Then I had a bad experience with someone using the site that they wanted me to petsit for them. Upon arrival of the sit I found cameras all thru the house including the shower and listening devices. Stressed and horrified about this as I felt I had to stay and sort out the situation in the morning as the owner had left for overseas until I could find an alternative to the dog being looked after as I felt i couldn’t just leave the poor animal. For reasons unknown a l... Read moready her friend let themselves unannounced into the house at midnight and I heard a noise and found this person in the fridge which gave me an awful fright. This not being appropriate or safe I told the friend and dog owner who was on speaker phone I was packing my stuff as this was highly inappropriate , illegal and unsafe for myself. Her friend can look after the dog seeing as she’s let herself in and I reported this to the police , I tried to find the lady ‘[Name Removed]’ on Pawshake to complain but her profile had disappeared. I then had another client contact me to try and book me thru Pawshake as she couldn’t find my profile and this was when I found out I had my profile deleted but account still active so I emailed Pawshake asking why this was ? I was told a lady had reported me for leaving a door open ‘[Name Removed]’ I was shocked that I wasn’t even asked if this was true. I replied saying what had actually happened and that she has told lies to cover for her illegal activities. More so I had a prior housesit booked and yet Pawshake happy to keep that money and have me petsit still then completely deleting my account still having not replied to my various emails about the traumatic experience I had and then to top it off basically being homeless for the next month as I was suppose to have been petsitting. Had to stay between friends places. They also replied to the lady I petsat most recently saying I was banned due [Content Removed] activity ? (Yet they still let me into her house to petsit if they actually believed this they wouldn’t have let me still petsit the already paid petsit - as they probably didn’t want to refund her money I could imagine)anyway was news to me as they told me it was a complaint about leaving a door open which was a blatent lie. Now I can’t access any tax statement as my accounts been deleted as well as my profile to report to the tax department and they are ignoring my complaints of the traumatic experience. I don’t believe they have the capability to deal with these situations so find it easier to just delete someone’s profile with no notice and ignore them. So users be warned
dishonestyBe careful they don’t refund money , after lot of emails they did not even refund the full amount stating that my bank charge international transaction fees , I have confirmed with the bank as there was no notification from bank , when sent them email about this no response from them so far, they lied too as clearly no where it is stated about international transaction fees and why as they claim to be in Australia- in nutshell they will not refund your money easily no contact number , no complaints section
Wonderful organisation to work forPawshake is a wonderful organisation to work for as a petsitter.
The customer service team have been incredibly helpful.
Inappropriate customer serviceNot sitter friendly platform, difficult to use, rude inappropriate customer service.
Wish I could give less than one star!!Avoid this company at all costs!! Their treatment of pet sitters and pet owners a like is deplorable. As many other reviewers have reported, their main “customer service” rep (namely Sam) deals with people in an extremely rude and condescending manner, completely void in basic interpersonal skills. When dealing with complaints or disputes, any reputable, professional company would practice correct protocol, allowing both parties the opportunity to respond to the dispute, demonstrating diplomacy and respect for both parties. Instead Sam resorts ... Read moreto shutting down sitters accounts without warning or allowing them the opportunity to respond or explain. Poorly trained staff, substandard customer service (for example you can’t even speak to a person, only receive generic auto bot emails) or even worse a rude email (if you even get a reply at all)! Their poorly designed website and glitchy app, all of this and they also happen to take the highest commissions of all the pet sitting companies out there! Annoyingly they sign off their emails “From your friends at Pawshake”. Pawshake, you are definitely not a friend of mine.
Just greatThis service is easy to access. Fees are reasonable & services offered flexible. Once you have booked the person to look after your pet, you deal with them direct, so you have personal feedback on how your pet is faring without you.
Fantastic Service, Communication and PriceWe could not recommend Wendy and Mal more highly. Our dog was so happy he did not want to leave.
Fabulous way to find a reliable pet minder!Very easy process. If several pple were avaliable, the option to meet before deciding, was great.
Loved the online contact with pics of my boy Normie (cat!!) which reassured me while away he was being well looked after.
Base been extremely helpful the last few years to have this serviceOne of the pet sitters I’ve known for five years or so she has been so helpful. Also the service has been great also, with flexible options
Pawfect Peace of Mind!!My Daughter knew we were anxious about leaving our elderly cat and suggested this site as a perfect solution.
We could not have been more happy to meet the person and "know" our cat was going to be well looked after in capable, trustworthy hands. The communication was excellent throughout even reassuring us by text when we were away.
We are about to book the same person for our next time away and have recommended the service to many of our friends :)
Piece Of Mind Is PricelessOur beautiful Sarge is our Furbaby a gentle giant. I went to several Boarding Kennels to see if I felt comfortable with him staying there. Then I found Pawshake, I was drawn to Amelia straight away.
Meet and Greet went well. Amelia was lovely, immediately I felt she was the person to look after Sarge. 1st Trial he was shy and quiet. 2nd Trial night Amelia said he seemed familiar and much more settled. Picking him up I could tell he enjoyed his stay. So now we have a safe secure place for our Sarge for a week when we go away in November.
Amelia is the perfect person for caring for pets, and I would highly reccomend her.
Piece of mind is priceless.
Fantastic Service, Game Changer!Pawshake is a brilliant app which I used to find a cat sitter whilst my family went on holiday. The UI was easy to navigate, booking was quick and the messaging tool direct with the sitter was brilliant.
If you're going away and are worried about your pets, I highly recommend Pawshake.
Great sitter!We found a great sitter through Pawshake. After meet and greets it was easy to book and pay through the app. It was a great experience!
Met all our needs and moreThe response was quick, the rates reasonable, we were happy.
Pawshake recommendedPawshake platform was a great way to find a pet sitters locally and quickly. The pet sitters we found were great and very easy to communicate with so we could have a worry free holiday.
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