3,251 reviews
AI reviews summary
Pros
Verdict
Overall sentiment towards Mad Paws is largely positive, with users frequently praising the platform's convenience, ease of use, and the high quality of many individual pet sitters. Customers appreciate the ability to view detailed profiles, arrange meet-and-greets, and receive regular photo updates while away. However, a subset of reviews highlights significant concerns regarding dispute resolution, handling of cancellations, and inconsistent support when serious incidents occur.
Ana and Jason and their dog Kiki welcomed my dog Max into their home for a week and he had the best holiday. Lots of play time and walks and was very well looked after. They kept in touch with photos and videos and helped Max settle in. I am so grateful that i found them on this site and will definitely be back in touch. I highly recommend them.
Marli.D took care of my senior beagle and Major Mitchell cocktoo for a 4 day weekend. She was very through in ensuring she understood the animals routines and feeding schedules, and I couldn't have asked for a better pet sitter to look after my fur babies. She is an extremely kind and caring person who kept in touch and didn't hesitate to ask if… Read more
something needed to be clarified to ensure the animals received to best care. I will definitly be using Marli in the future to look after my pets when I am away from home.
Reviews with attachments
We were so relieved to have found Raelene from Madpaws! We looked at 2 dog boarding places in our area and have found the facilities restrictive. We thought that was our only option until I came across Madpaws. Their website was easy to use and instantly connected me to pet sitters in my area. From our first visit with Raelene, we and most of all,… Read more
our fur babies felt very comfortable and happy. They were running around with Raelene’s dogs within minutes. I received regular updates with photos while we were away. The communication was excellent and that made a huge difference knowing that we could enjoy our little holiday while our dogs are having a great time as well. I encourage anyone who is looking for a caring, animal loving sitter to check out Madpaws. We especially highly recommend Raelene if you’re in the Lake Macquarie/Central Coast area. Thank you once again!
Imogen looked after our Arlo beautifully and kept us updated the whole time ❤️
I found a lovely couple locally who looked after our old boy. It was easy to book, meet and pay. Will definitely use again.
Exceeded our expectations! Mad Paws offered quite a number of sitters in our area. We were able to engage an experienced, very capable, caring couple who immediately, in a meet and greet prior to the stay, made us feel at ease about leaving our furbaby for his first night with others. We couldn't have been happier! Toby was beautifully cared for… Read more
and enjoyed walks and outings, play and lots of snuggles at home. The updates and photos we received confirmed he was relaxed and happy and in safe hands. Great service, thank you Mad Paws.
Madpaws makes finding the right sitter so easy. No hassle payment on completion of the sit. Anita and Eric sent photos and couple times a day which stopped me from worrying about my fur babies. Highly recommend
We recently had Marnel who we found on Mad Paws looking after our boisterous great dane puppy boy and staffy girl. We were very impressed with her communication, and it was good to know that our pets were in safe hands. Our house very neat and tidy when we returned and our babies were so happy to have Marnel around! Loved that we had access to a list of reliable sitters in our area who had numerous reviews and had a positive first experience.
We decided to go away late notice, and couldn’t get family to help out. We have an older, partially deaf dog, so wanted a place like home for her to stay. A quick search discovered this sight and we were able to find a nice couple to look after our dog. We liked that you could look for specific details such as location, whether they had their own… Read more
pets etc. We received regular updates and short videos of our dog, and she came back happy, healthy and clean for which we were very grateful. Below is one of the videos we received of her
Lustina was perfect for our Ladbradoodle. She asked all about him and especially what he liked. He had the best morning with her. They walked twice at different places ( in the cool ) and got to visit her home and other people there. He was so happy. Can’t recommend lustina ( madpaws) highly enough. Such a friendly caring girl.
The whole experience with Mad paws and our dogs sitter was great. Leaps and bounds better than any doc care facility I have taken pets to. I got regular updates with pics and videos and the caree was so kind.
Mad Paws is a great service in looking after pets when you’re on holidays. Their sitters are checked thoroughly and all are genuine animal lovers with lots of experience. They can stay at your house or call in for checks, feeds and walks. We have used them several times now and will continue to do so. Our cavoodles are always well cared for.
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We found Mad Paws in a search and contacted several potential sitters. We settled on our closest option and had a meetup to test the dogs' reaction to her. We had a great experience with the sitter and the calm happy condition of the two dogs when we collected them. The booking and payment processes were very easy and we will be back again!
We recently had Will from Mad Paws looking after our two boisterous dogs, cat and small parrot. We were very impressed, and it was good to know that our pets were in safe hands. Will also left our house very neat and tidy.
My dog sitter was young yet so mature and kind
Mad Paws site is easy to use and I found a pet sitter very easily. Heidi was fabulous and I will definitely use her again. She left my house spotless, she even washed and dried her sheets. Heidi looked after Benji so well, she provided numerous photo updates over the weekend. I had a great family Xmas weekend knowing Benji was so well looked after.
We used Madpaws to find a sitter for our elderly dog while we traveled for holidays. The website was easy to navigate and we had a good choice of sitters. We will certainly use Madpaws again when we next need a sitter.
Latest follow-ups
My lovely dog Maya went on a stay with the best dog sitters I can think of, which I found with Mad Paws. Great site and many willing sitters to choose from
Follow-up · This year I found another dogsitter via MadPaws. Maya was happy with him from the first moment and she enjoyed the lengthy time being away from home. Booking is easy, but there are many of the do called ditterd who do not have the courtesy to answer a request. Out of six only three answered. So you have to be patient. The dog sitters I found so… Read more
incredibly efficient pet sitting service to find support while we travel. sitters have had high integrity and send lots of pictures during the day. plenty of choice of sitters and locations. app works well, replies are quick
Follow-up · Mad Paws does offer insurance from when a booking is made. You can select a police checked sitter. for emergencies I have always provided my vet number (if local) or checked with the sitter that they're oK to take my dog to their vet if needed (ie away from home). Fortunately have never had a problem.
Alyssa and Sam were amazing they came around for a meet and greet before our weekend away and the dogs were very happy to see them and interactive. We were away for 3 nights and when we came home charli, Walter and tc were all settled and happy. I… Read more
can not find the the words of how a appreciate and thank them for looking after them in our home and to Mad Paws for the easy process and payment
Follow-up · The payment process was easy and no hidden fees were pre paid and Madpaws held money until service completed We had no unexpected moments I did notify our vet and let them know I had pet sitters and gave Alyssa and Sam the vets details I let them now what the dogs like to play tug a war ball throwing and their favourite toys
Positive reviews
Was very happy with the sitter that my dog stayed with for a week. He was taken on outings to the beach and dog parks. The photos I received showed him having a great time .
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Great service for dog owners who want their fur babies looked after like they are at home. The meet n greet with prospective sitters is so reassuring. Peace of mind when you can’t take them with you !
Very easy platform to use and connect with our pet sitter Stacey. Able to easily arrange a meet up prior to the day. Stacey send us pictures and updates. We felt our pet was genuinely care for.
Negative reviews
We came home to our dog in heart failure and we had to rush her to emergency. She later died. Mad paws did not take any action when advised as 'too much time had passed' while I was grieving. The sitter named [Name Removed is still a sitter on their site. I recommend looking elsewhere as they dont have suitable vetting of their sitters
Not a good experience! I just wanted to know if a particular person was available to look after my dogs on a certain date. No way of finding out without going through a lengthy, intrusive registration process that takes ages to complete. I registered and then contacted the provider. They did not respond! Giant waste of time.
I’m a madpaws sitter, and am fairly happy with the website however there are some issues. Once a booking is completed the client is asked to leave a review, but if they want to leave an honest review they would need to expose their profile, which is why most of the time you will only see 5 star reviews unless they have already complained to the… Read more
sitter or there has been a big issue.
Another thing is the booking fee. Why would you need to charge both the sitter and client a large portion of the payment? 20% from the sitter and 12% from the client, I’m not sure that much is necessary for a website that only offers insurance regarding the animal, and not insurance regarding property damage.
Aside from that, communication is fairly easy, and transparency seems good
Recent reviews
Reema and Andres did a fantastic job looking after my Labrador Max. He is usually very stressed when I leave him but he was settled and enjoyed their company and was well looked after. They communicated with me regularly and would highly recommend them
Fabulous carer – Couldn’t fault the service. At short notice finding someone so caring with our elderly Labrador and close to home was fantastic. All went to plan and our pet seemed very content
This was our first time using Mad Paws and we had a wonderful experience. I was particularly nervous about going away because our cat Mittens is 19 and her health is slowly declining. I was worried something might happen while we were away, so finding someone I felt comfortable leaving her with was extremely important. We were very lucky to find… Read more
Maddy through Mad Paws. She was absolutely wonderful with both Mittens and our dog Hui. She followed Mittens’ usual routine carefully, and it was obvious from the updates and photos that Mittens felt very comfortable and relaxed with her. Maddy kept us regularly updated while we were away, which gave me enormous peace of mind and allowed us to relax and enjoy our holiday without worrying about what was happening at home.
Maddy was also a wonderful house guest. She was extremely clean and tidy and left our home exactly as we had left it, which we really appreciated.
Our first experience using a pet sitter couldn’t have gone better. I will definitely be booking Maddy again through Mad Paws and wouldn’t hesitate to recommend both her and the service to friends looking for someone trustworthy to care for their pets. Having someone looking after our animals in their own home made going away so much easier for us.
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