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Harris Farm Markets Bondi Beach
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Bondi beachSydney, NSW
New staff - not great!
Hi, I am a regular customer for years, and in the past month, there has been a really horrible staff turnover! Great store and products though. Disappointing - I don't know why such a great store would hire new servers and staff that are so rude.
1 comment
Joanne Sydney, NSW
Wow I’m very impressed with their service
Shelley at Harris farm in Bondi beach was extremely helpful today. All of the staff there are absolutely lovely and the food is always fresh. Definitely the best supermarket in Bondi beach:)
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crackerjack
- 2 reviews
NO SYSTEMS
I ordered 5 x cases of mineral water and was delivered 5 bottles of mineral water. A mistake was made and that happens. I expected that this would be reported to service manager to attend to, but it wasn't. We wrote an email the next day to follow up - and no response. So 2 days later I rang them to advise them of the mistake. The customer service person said that there are no notes to the effect and that they have no systems to account for mistakes, they rely on the word of the customer. Let's hope they get delivered correctly today and Harris Farm can develop some service systems.
3 comments
Harris FarmHarris Farm Markets
Hi there, thanks for review. We're sorry to hear about the the incorrect quantities in your order, and we'll be following this up with the staff in store. In the meantime, please let us know if there'...
Read mores anything we can do to rectify this for you. CheersThanks for your response which illustrates to me that you do not appreciate that the problem is not with your staff in the store but your management. You should be following up with management to crea...
Read morete effective systems for their staff and customers so that we both can have confidence in Harris Farms abilities to minimise mistakes and have systems and procedures in place to follow up when mistakes happen - as they will as we are all human. You remain part of the problem ... and your email does little to instil any confidence in you being able to address the issues of providing customer service.Harris FarmHarris Farm Markets
Thanks for getting back to us. Sorry - we should have been more clear. We escalated this issue to the online managers in store, who oversee processes and can provide refresher training where needed. W...
Read moree also passed on your comments to our Online Operations Manager, who is looking to create new training processes for staff moving forward. Please let us know if there's anything else we can assist you with.Find out how Harris Farm Markets Bondi Beach compares to other Supermarkets
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Carlasydney
Horrible experience - my order was inncorrect
I placed my order and received the incorrect items and I am also missing items that I Purchased.
I have made several attempts to contact customer service but no one has been in touch with me. Very disappointing - I am expecting a refund ASAP or I will take this matter furher
4 comments
Harris FarmHarris Farm Markets
Hi Carla,
We're terribly sorry to hear you haven't been able to reach us as you had missing items in your order. Please PM us your order number and best contact number so we can contact you immediately.
PP#302240
I have passed on my details to customer service and via email yet no one has contacted me. Pathetic after sales service
Harris FarmHarris Farm Markets
Hi Carla, I'm very sorry to hear that. I have checked now I understand our customer service team contacted you via email and provided compensation. Please don't hesitate to let me know if there's anything else we can do to rectify this issue.
Frustrating experience
Firstly, my delivery was late. It would be nice to get notification if it's going to outside the window or at least some kind of tracking option.
Secondly there was multiple substitutions including toilet paper replaced a pack of pocket tissues. Customer service refunded me but I still don't have products I needed.
2 comments
Harris FarmHarris Farm Markets
Hi Caitlin, I'm sorry to hear that your order was late and you received incorrect items. You should always receive a tracking link for your order, so we'd really like to look into this. We'd also like...
Read more to follow up with the store regarding the incorrect replacements in your order. Can you please let us know the order number, so we can investigate? CheersHi - it's PP#293603
.
I used to receive a text message advising of time of arrival. I recently have had no text and arrival time is getting later and later.
1 comment
Harris FarmHarris Farm Markets
Hi Kylie, we're really concerned to hear about the lack of tracking text and your late deliveries! Can you please shoot us an email to online@harrisfarm.com.au with your most recent order number, so we can investigate? Cheers
Website for online shopping not great
I regularly shop at Bondi beach store and love it.
I did my first online grocery shop yesterday. Alphabetical listing of groceries is really unhelpful. For example all olive oils should be together, all pasta together etc. there's no search function so you can't jump to what you want. It means scrawling through takes ages.
2 comments
Harris FarmHarris Farm Markets
Hi Liz, thanks for your feedback! I've passed on your suggestion regarding alphabetical vs categorical listing to our IT Team for consideration. In the meantime, we do have a search function on our we...
Read morebsite - it's on the top right-hand corner next to "Log In". CheersHarris FarmHarris Farm Markets
Hi Liz, thanks for your feedback! I've passed on your suggestion regarding alphabetical vs categorical listing to our IT Team for consideration. In the meantime, we do have a search function on our we...
Read morebsite - it's on the top right-hand corner next to "Log In". CheersRiaSydney
- 2 reviews
Constructive Criticism
Hi,..you provide a wonderful & inspiring service in Bondi Beach..thank you.
Havta let you know that your Fresh Salmon is not so good... After my first purchase I was disappointed by it's 'Not Freshness'...therefore I have only bought twice since then when facing no alternative.
Yesterday 13th bought salmon dated 15th...cooked today 14th.
Fish not fresh, too much odour, too dark in colour...a bit slimy...flavour ok when cooked but too strong in taste...Am hoping I won't feel ill.
It is my opinion that the Plastic Vacuum Pack is not fully effective & effecting the shelf life.
This info is aimed at assisting you in being the best that you already are.
Kind Regards, Ria
4 comments
Harris FarmHarris Farm Markets
Hi Ria,
Thanks for your feedback. We're sorry to hear that your salmon wasn't up to scratch. Can you please send us an email to online@harrisfarm.com.au? That way we can organise compensation for y...
Read moreou, and investigate this further with our supplier.Thanks...it was never my intention for this review to go public and I hope that wasn't the case...I Love your business and just figured you needed to know. I will buy Salmon again in future as I am co...
Read morenfident you will rectify the issue Best Wishes, Ria [email removed]Harris FarmHarris Farm Markets
Thank you Ria. Please let us know if there are any issues in future.
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Was thrilled to see delivery in paper not plastic
This was our second time getting delivery, aside from the delivery being outside of the allocated time everything was in great condition. I was the most happy to see our order delivered in recyclable paper bags instead of plastic. Great to see, giving me another reason I will continue to shop with Harris farm.
2 comments
Harris FarmHarris Farm Markets
Thank Andy!! And sorry you're delivery was late. If you shoot us an email to online@harrisfarm.com.au we can sort something out for you.
Harris FarmHarris Farm Markets
Thank Andy!! And sorry you're delivery was late. If you shoot us an email to online@harrisfarm.com.au we can sort something out for you.
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Thankyou for my credit...what service
Due ro a mistake in my order I have now received replacement fruit at the standard I expected, thankyou
The fruit is delicious and delivered on time with a well mannered delivery service.
1 comment
Harris FarmHarris Farm Markets
Hi Janet. We're sorry to hear that there was a mistake in your order to begin with, but so glad that it was sorted out. You're always welcome to contact us at 9394 3111 (ext 1) or online@harrisfarm.com.au if you have any issues.
Perfect
First time we used Harris farm and online deliverary And we are SO impressed.
I won't go to big chains anymore
1 comment
Harris FarmHarris Farm Markets
Hi Jacqui,
Wow, thank you so much for the compliment. We are glad to hear that you've enjoyed your first order with us. Looking forward to your future orders with us ...
Read more Regards, HFM Customer Service Team- Bondi Beach
- Verified customer
Fast and convenient for me on same day and legendary produce
I love going to the store and picking my own stuff but was not keen to hit the shops in the heat. Any excuse to withhold my money from Coles and Woollies is good for me.! Ordered this morning at 11am and it was all at my door by 4.30pm. Couldn't believe that there was an option to have 'last minute' delivery and it made it all so easy for me. The quality is awesome and it was all chilled and boxed which I really liked as it was easy to unpack. I noticed I could order toilet paper but not tissues even though they were listed in the search function. The search function also is a little glitchy but overall I found everything I wanted shopping by the sections on the top of the webpage. Thanks guys. I'll be back!
1 comment
Harris FarmHarris Farm Markets
Hi Jacqueline,
It has been extremely hot this week so we're glad that we saved you a shopping trip in this weather. We have convenient delivery time slots to suit most but are always open to suggesti...
Read moreons. Feel free to let us know what improvements you'd like to see surrounding our search engine and I'd be happy to share this with our Online Team for improvements.BrookeSydney, NSW
- 2 reviews
- 2 likes
Easy, fast, quality service
I love the same day delivery, the staff are always polite and call about substitutes so you can pick something else, they have a great range (love curious cuts) and the quality of vegetables is excellent.
Jill
- 2 reviews
Good and on time.
Check your order! Minor point but got bag of ordinary carrots instead of Dutch carrots! Should have rung up but didn't get round to it.
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IamCamIamSydney
This is a game changer...
I don't think I will ever stand in the check-out queue again! Neither will I lug my many bags of fruit/veg and groceries for our family of 5 up the stairs again!! The online system is easy to use, the produce that arrived was just as I would have chosen in-store , a mixture of full price and imperfect picks… and it arrived on time and was carried right into the kitchen. Highly recommended...
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John PBondi
Red grapes marked "Romeo's Best" just horrible
We have to go to the big supermarkets for better grapes, especially the red ones. These grapes were mostly too small, came in bags marked "contains sulphur" had very brown stems and worst of all were sour. Please improve your produce selection. Its not good for your reputation.
3 comments
Harris FarmHarris Farm Markets
Hi John,
We're sorry to hear you've received poor quality Red Grapes from our Bondi Beach Store. ...
Read more I've gone ahead and relayed your feedback on to our Buyers to identify the issues mentioned - we are in the process of changing regions where this will improve dramatically. Please don't hesitate to return to Bondi Beach store and speak to Lisa, our Operations Manager who will gladly provide a full refund/replacement for you. Regarding the marked bags in which mention "contains sulphur". It is a legal requirement to have this warning as it is an essential element that assist in keeping grape quality. If you would like to discuss this matter further or find out more information, please feel free to PM us or contact 9394 3111 and press 2 for Retail Customer Service. Regards, RachenaThanks for responding Rachena - quite refreshing and it has certainly improved my views on customer service as I didn't think I'd get a response at all to be honest! Glad to hear you're changing regions with those grapes. Cheers, John
Hi Rachena... ok so not much has changed in regards to quality.. still the same old Romeo's "Best"?! grapes being very disappointing. However, Parisi's is opening up soon in Bondi and they have a repu...
Read moretation for choosing high quality produce so we'll be sure to buy our fruit/veg from there (which is a shame as Harris Farm is closer/more convenient)Hecky
- 2 reviews
- 1 like
HARRIS FARM 14.11.15
I am very impressed by Harris Farm. The strawberries I had ordered were not available. They called me to advise me of such. They called me because the driver delivering my order was running late, about 45 minutes. Very, very impressive!! Sure enough, the order came at the new time and was delivered by a most lovely driver. All in all, a most wonderful experience. Thank you, Harris Farm!!!
Bkludo
- 2 reviews
- 3 likes
- Bondi Beach
- Verified customer
Great service, fresh produce and carefully packed. Delivered on time.
First time customer -- better experience than Woolworths online. Cold goods came in separate esky bag. Fruit and veg was fresh. Selection better than the supermarkets - eg ridiculously amazing peanut butter is excellent! Delivered on time. Love the free Wednesday delivery -- will use again.
Harris Farm fan
Consistently great service & produce. Both in-store & delivery (which I tried for the first time today). As a busy mum I'm delighted to have access to such quality produce even on days where I can't make it to the store.
Excellent service
We have ordered with Harris Farm twice now and enjoyed prompt, same delivery. The best part is that delivery is free for the first 3 orders! I ordered and arranged delivery for the same day- service you can't get from Coles and Woolworths. The produce was super fresh and the delivery service was excellent. We will definitely be ordering from Harris Farm again.
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Harris FarmHarris Farm Markets
Hi there,
Read morefor at Harris Farm, so I would like to apologise for letting you down.Thank you for your review.
I'm sorry to hear that you've been disappointed with the customer service you have experienced recently at our Bondi Beach store. That's really not what we strive ...