Plastic bags are gone but plastic packaging is up
While claiming green credentials the amount of wrapped and packaged produce seems to have increased a lot. When I emailed they said customers preferred convenience of packaging. What a joke- creating so much more garbage! You get home unpackage the products, sort if it can be recycled, and then put in the various bins that have to be taken out. Hardly convenient. Customers please dont buy the packaged produce!
The fresh produce and cheeses are great though! Also love the wonky section and staff.
Absolutely loved the Bravo apples! Even the outrageous pricing didn't put me off at first. The stock that they have in store is obviously from their first delivery and is deteriorating every week. The pricing should be adjusted accordingly - won't be buying any more!
Worth the prices
The prices can get rather steep at Harris Farm. However, the quality of fruit and veg as well as other foods is well worth it. Usually I'm a 'cheaper is better' kind over person. However, I find myself continuously going back to Harris Farms because I love the fruit and veg I get there.
We got a Delivery yesterday 28dec. The chicken used by date we received was 28 Dec so had to throw away today. I also had to throw half the baby spinach because the poor quality. One of the yogurt used by date is 31st Dec which is really not long.
We used to get a lot of home delivery and I stopped because of the used by date of some of the products was just to short (rather than if I was shopping myself In store). It happened more than once so not just a bas run. I gave it another go because I do like Harris farm but that was again very disappointing. Basically it feels like the packer are getting rid of old stock.
Amazing fast and quality service
Fantastic being able to order on a Sunday afternoon and have delivery by Sunday evening - a blessing for busy families. Great quality and selection and I appreciate how they highlight the produce that is in season and allow the purchase of imperfect fruit. Less wasteful packaging than the majors also.
Too much plastic!
Hi Harris Farm,
Thank you for my first delivery: it arrived on time on the same day I ordered and looks like it contains everything I ordered and that all items are fresh and ripe. I thought that there was too much plastic in it, though. I really liked that the snow peas were in a paper bag, not a plastic bag, but the milk was all in plastic bags, even though it was also in a cooler container.
A couple of other things I noticed: the head of broccoli was tiny, so that will be a bit tricky to feed 4 people - very hard to judge that online. I ...
- Verified customer
Excellent Quality for Online Orders
All my online fresh produce orders are through Harris Farm because the packers are as fussy as I am when selecting fresh food. If something is out of stock they will often replace the item with a different type free of charge. Their delivery drivers are better and more friendly.
Standards have dropped on home delivery
I have rated Harris Farm 5 stars about a year ago but based on recent experiences I need to give it a downgraded rating.
Initially, delivery was in boxes (fruit/veg reused boxes) and loose. Milk came in a cool box bag.
Recently - plastic bag around bottes of milk have creeped increasingly in the cool box bag and more horrifyingly ice cubes in a plastic bag (read: you can’t even reuse that plastic bag unless you were to go and dry it out first!).
Fruit and veg have started to be delivered in plastic bags also and stickers on fruit have st...ared appearing. Still all in a cardboard box but now a fancy Harris farm cardboard box, not a reused on from fruit and veg. So instead of feeling I’m positively supporting the environment and farmers, I feel they have become the same as some of the major chains. In store not a plastic bag in sight at check out but they will make up for it in home delivery - what used to be a rarety is now common and increasing in volume
- Verified customer
Above and beyond expectations
Ordering online from Harris Farm turned out to be one of those things you don't understand how you didn't do before.
Website is very convenient and most importantly- products were WOW (!!) which is the only reason I was afraid to do this before. Will definitely use the service again.
Great produce, terrible delivery service
I’ve been disappointed by the delivery service lately (drivers are polite and nice) as my delivery has either been incorrect or several hours late. I choose a shorter delivery window but often my groceries arrive very late and I’m then not there to collect them.
On the plus side when I call up to arrange redelivery, check in on the delivery status, etc. the staff are always friendly and apologetic.
Please provide better tracking of order and be on time!!
Good quality, fresh and oh so easy
Ordering online was easy, the communication about delivery time was excellent and the produce was fresh and great quality. Harris Farm has always been a favourite place to shop and the online experience has been every bit as good.#
LOVE HARRIS FARM MARKETS
We've shopped at Harris Farm Markets as a backup to our weekly shop at supermarkets for the best part of 12 years. Every year the selection gets better and better with new product lines and the stores still have that family friendly Australian fruit and veg shop feel that you used to get as a kid growing up. There's never been any doubt about the freshness and quality of all the produce and I've always felt its a store I can trust. Perhaps one day, Harris Farm Markets may be a challenger to Aldi and the others ?. Great work guys and keep it up !.
The review I didn't want to write
I am a big fan of Harris Farm and was upset when the Dee Why store closed. I get to the Manly store when I can but thought I would try the home delivery service which I have now used 3 times. The first time was great (with the exception of the late delivery time - we were the last order in the 7-10pm slot). The second time was not so great because no one phoned me to offer substitutions for out of stock items and we also had a very late delivery time. I raised this in an email and by phone afterwards and was told it would be raised with the Man...ly store. My third delivery was awful. I only ordered online because my son was sick and I couldn't leave the house so I thought doing an online order for the weekend would help. Again we were the last order to be delivered. Approximately one third of the order was not delivered at all with no explanation including no bread which meant we had nothing for breakfast the following morning. Much of the fresh fruit and veg was not fresh but spoiled or rotting. The delivery driver showed no interest when I raised this with him and told me to contact the store. I emailed the store that night (including having to review the entire order to find out what was missing or inedible). I received no response. I called the number the following morning and eventually about 24 hours after my order was delivered I was offered a partial refund within 2-3 days. No compensation for my wasted time making the order , reviewing the order, making a separate trip to a supermarket the following day and a house filled with rotting produce. this service is not a functioning home delivery service and be very cautious of using it as such. I am upset and disappointed as I very much wanted to use the service but now feel I can't because of the terrible experience I have had.
- Verified customer
Home delivery is so much better than I expected
I always loved Harris Farm's quality of produce but, being a bit underwhelmed by Woolworths own home delivery, I only ever shopped at Harris Farm in store, expecting a sub-par delivery experience. Then I injured my knee and, on crutches, had no choice: I ordered another home delivery from Woolies and then one from Harris Farm for comparison. Wow. Woolies was meh, okay, but Harris Farm nailed it, and has now done so every time. The promotion of first three deliveries free enticed me and the standard of each delivery clinched it. This is now how ...I regularly shop (even after the knee healed)! Produce is never underweight—often well over, actually—and quality is excellent as always. The economics of replacements are always in my favour, and they ring me first to confirm. If very occasionally there is a small error, customer service ensures it is rectified fully, promptly and professionally. And THANK YOU for forgoing plastic bags! Harris Farm delivers in cardboard boxes. Woolies delivers in really excessive plastic, often double-bagged. That is so unnecessary, and environmentally unethical. Harris Farm also supports local farmers and industry, and was first to introduce the "imperfect picks" before the duopoly to keep more produce from landfill. I can't say enough good things about Harris Farm. They've completely won me over.
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