Went to Harris Farm Potts Point today, bought a Free range chicken, got it home cut the bag open and the stench was unbelievable! Took it back got another one, opened the bag there, same thing, money back please! The thing that got me was absolutely NO APOLOGY. Straight to Coles, cheaper and no stench.
No seafood, no point.
Lovely friendly staff, a great (albeit expensive) selection of fruit and vegetables, and an excellent range of delicatessen products, too. One could quite happily live by shopping at Harris alone!
But no seafood.
I stopped buying seafood at Harris Farm, Kings Cross (they call it Potts Point, but it's actually Kings Cross), Sydney several years ago once I realised that one particular staff member there was literally incapable of giving the customer the quantity of food that they request. "I would like 1 kilogram of those prawns, please"...... "It's 1.3Kg, is that ok?"... "No, I'd like 1Kg or less, please remove some"... "It's 1.2Kg, is that ok?"... Wash, Rinse, Repeat all you like, but you will NEVER get the quantity you request. On the second or third occasion when this script played out, once I realised that I could no sooner expect this man to give me what I had asked for than to stick his hand into a raging fire at my request, I simply turned, walked away, left him with his damned prawns and never purchased seafood at Harris again. Now if I had been buying whole fish and he had made a reasonable effort to meet my request insofar as was possible given the sizes of the products on display, it'd be no problem... but prawns? Really, dude? Really?!
- Verified customer
Amazing shopping and services
I am absolutely delighted by shopping online in Harris Farm, if they don't have those items that you have requested they send you and updated version of it without charging extra. Also the easy that you can buy is priceless. The one hour same day delivery is great for last minute shopping.
- Verified customer
Excellent home delivery service!
I tried Harris Farms' home delivery for the first time and am very pleased with the service. The online ordering system was easy to use and I really liked receiving a text message with tracking details so I could tell when the delivery was on its way. Far superior to Coles & Woolworths' home delivery. Will definitely use this service again!
I was really happy with my first experience ordering online. The only thing that could be improved would be a clearer explanation of the "quantity" category. For example, I did not understand that the quantity for the potatoes was in kgs - and hence ended up with a few more potatoes than I had been expecting!
I love the focus on local and seasonal food, keep up the good work!
- Verified customer
Convinent concept with poor execution and customer service
I like choosing a 3 hour window compared to Coles delivery which you have no control over. The website UX is pretty bad with search functionality hidden as if it was plain text. I didn't find it until after my 3rd order.
The wholesale section is really fun. This is where I pick up most of my time/effort savings. I also like buying boxes of San Pellegrino. Unfortunately these savings gained are tainted by very frustrating communication design including reliably unreliable delivery times. From 10 deliveries something has gone wrong with produc...t every time. For a company that brag about picking great fruit, no one bothers to take care with my orders. Sour pineapples, green bananas, kiwi fruit needing 2 weeks before edible, completely dried out over fleshy oranges. My delivery notes have been flat out ignored every time. Then there is all the unexplained 30c email refunds. Many times I think about ordering, I decided the noise in my inbox is annoying enough that it is easier to walk to Bondi junction and shop in one of the big super markets I've gone blue in the face giving feedback. I hate getting emails every order asking how they can improve and what net promoter score I should give when I've spend so much energy explaining the problems in their experience to be clearly met by a team not interested in incorporating and improving. This company could be great. I think their experiencing growing pains. They don't have the family run edge.
What a treat! While I always enjoy shopping at Harris Farm at Potts Point, it is in small quantities, as everything needs to be carried, but today I ordered freely knowing that it would be delivered to my home, without cost.
The website worked well, there was a prompt response, a call about whether I wanted substitution or refund for one small item, and I was very happy with the substitution. A text was sent as the driver commenced deliveries in my chosen time slot, and the box arrived within 10 minutes, and was brought into my house with a friendly smile.
I particularly liked the quality of the fresh produce, and that chilled food was kept cold in special bag retained by the driver.
Absolutely the best home shopping service
I've used all the other 'big stores' for home delivery and stopped them as the quality was awful.
Harris Farm service is great, the quality is fantastic, I LOVE that they have the 'imperfect picks' range, the delivery is always on time and they provide a detailed receipt which is hand signed with a smiley face :)
Would recommend to anyone
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