Harvey Norman Retail Stores - Bathroom & Tiles

Bought 2 vanities and 2 moulded tops with basin. My builder opened boxes then rang to ask if I had seen the tops? When I arrived at the building site I was shocked to see not white tops but carrara marble pattern. I phoned HN to be told by the saleswoman that she remembered to conversation with me weeks ago & I was told they only come in Carrara.… Read more

The second HN employee told me it was my due diligence to ensure I purchased the correct items; plus since the packaging was damaged the items are not returnable! My builder had to open the boxes to get out the tops thus damaged boxes! I found staff belligerent and certainly not trained in how to de escalate an irate customer! It comes down to whose word is correct, my stating white tops or staff stating I was told only comes in Carrara. There are so many other outlets selling what I wanted white tops so why would I have ever excepted otherwise! This experience has marred the renovations plus added more expense as I will need to now purchase the white vanity tops as the Carrara tops do not suit the bathroom nor my vision of my first and last completed home.

Last weekend we purchased an entire refit for our bathroom of which we have been looking around at a number of stores, coming across one of your staff members Darran we were pleasantly surprised with the quality of service we were given, his experience and knowledge was second to none of which we found extremely helpful, the pricing was competitive but you could not put a price on the quality of servicing information we received Regards David Show details

Jackie was excellent- helpful/knows her products and gives great advice!!

Cannot recommend buying your bathroom renovation item from this store. Vanities and Bathtub wastes delivered wrong, bathtubs delivered damaged. Slow and stroppy on the recovery. Harvey Norman Alexandria (HNA) has flashy showrooms, but those are little more than lipstick on a pig. We ordered over $10k worth of bathroom items for our renovation… Read more

from HNA. When it was delivered, we noted that the vanities were wrong (customization not done). Harvey Norman wasted two weeks before they got the right order details to Timberline. This threw our project schedule into disarray. Staff and management at HNA proved not very competent and difficult to deal with when something goes wrong. Communication is unreliable, with calls frequently not being returned, and if one staff member is on an RDO, or leaves employment, everything stalls.  The wastes provided for the bathtubs were wrong, too. This was only discovered when the plumber wanted to install them, requiring an extra callout at our cost. HNA only reluctantly agreed to cover that cost in the end. The replacement waste supplied by HNA, however, was wrong again. Two different plumbers independently confirmed that they would not work with our bathtubs. HNA insisted they would fit and would not cover the third callout for the plumber to eventually install the bathtub with a waste that we ourselves sourced.  The bathtubs were delivered with damage. We had left them packaged for a couple of weeks to keep them protected, so only discovered the damage when they were unpacked for installation. HNA then criticized that we hadn't checked this on receipt, and tried to blame us for the damage. They only reluctantly offered a small compensation (<10%) to cover for the damage. Fair Trading NSW was powerless to achieve a better outcome than the bare minimum that HNA offered as compensation for this poor performance. HNA full well knows that taking them to the NSW Civil and Administrative Tribunal would incur costs for the claimant that would be well in excess of the amount in dispute, which motivates them to minimize what they offer when things go wrong. 

The only real answer as a consumer is to avoid Harvey Norman overall, which is what we will be doing going forward.

We learned that other bathroom suppliers have far superior customer service and similar pricing (e.g. Hardware and General Brookvale, MyHomeware North Rocks), at least matching the discounts that Harvey Norman is offering.  Do not fall for the discounts and specials with gift cards, either. The gift card we received as part of the deal has only one month to expiry, which puts a lot of pressure on the receiver to spend in a short time period at a retailer with usually overpriced goods.

Outstanding service from the beginning till very last piece of delivery. Mahya at Auburn store was extremely helpful with our selection of bathroom products and the required piecesthat go with them. She's brilliantly familiar with all her range of products and confident too with providing options. She's very passionate with what she represents. We… Read more

were also impressed how she introduced us to the right people in other divisions for further assistance. Big thanks to Mahya for her outstanding service truly making our experience easy.

Bed, base and headboard x2 – I ordered and received 2 queen beds, base, and head boards. I also paid an installation fee, the day I moved in they arrived, put them together, so they just had to be made. Show details

Customer Service from James at Campbelltown store was brilliant! – I have had a problem with a plug I purchased from Harvey Norman for a while. I went to the store and met James, and spoke of the problem. As it was a warranty problem, James asked me to bring the plug to him and he would look into changing it. The problem was, they no longer stock this item. James was amazing - he went out of his way to not only… Read more

find one that I could use, but got it to the store for me to collect and replace at no charge. Each time we spoke he spoke he was well spoken and really has great product knowledge. I would highly recommend him to anyone for all their bathroom needs.

Excellent customer service – We recently did a bathroom Reno , and purchased all our products from Harvey Norman Penrith. Ryan Ely helped us with our selection , he had a sound knowledge , was very helpful in making our decision with what we bought. Excellent in customer service ,we were very impressed with him. Thanks Ryan for helping us . Show details

Lovely Carpentry - New Flooring – I purchased new carpet from HN Penrith. Quentin was wonderful to deal with. I had no idea to which carpet would be best for me. Quentin provided me with 3 choices of carpet that suited the style of my home, which complimented the homes decor and with a lovely soft thick carpet suitable for dogs and a family. Shaun, the carpet layer did a… Read more

wonderful job flooring my whole home. All the joins and edging are immaculate. Shaun felt safe and comfortable to have inside whilst I am working from home

Offencesive and abusive behaviour – We are a regular customer of Harvey Norman. We purchased over $3000 of bathroom goods from the Auburn Harvey Norman and Domayne store in the last month. Today we came in to purchase our Bathroom vanity, bathtub and toilet. We were being served by [name removed] which was very helpful and made our customer service … Read more

experience very personal and content with the products we bought.. How ever another customer service officer rudely yelled out to me and my husband to keep our kids quiet while she was on the phone. Her name is [name removed]... what disgraceful customer service she displayed to the individual on the phone and to us .. That was very humiliating.. My kids are young. I understand they were making noise.. but how dare she yell at us to keep quite.. such unprofessional customer service.. I'm pretty sure we are not the only customers that took our kids in the store.. she really needs to be trained with professional customer under pressure.. Such a disgrace to your bathroom team at Auburn .

Product Replaced even after supplier declined damage was caused by them – I have been buying most products from Harvey Norman mainly because they have modern and the latest showroom facilities and their display ideas are second to none. This review relates to their Plumbing and Bathroom Division at their flagship store in Auburn. The service I received was extremely good and the prices were competitive and I was… Read more

extremely satisfied with the bulk discounts I got from them as I bought all my bathroom, laundry, kitchen and toilet fixtures from them. I used their services for an owner builder House Project recently. The review relates to an issue found with one fibreglass kitchen sink upon installation that there was a minor crack and chip in one corner. The Store was informed straightaway and photos were sent to the supplier concerned. All the way, Harvey Norman staff were helpful and followed up with my emails. However, the Supplier declined to replace the costly sink, as they said that the issue is not covered by warranty. I was shocked to hear this as my Budget did not allow me to purchase another sink and I would not have been able to replace the sink to a cheaper model as the kitchen benchtop stone had already been cut. My only option would have been to glue the top corner back and then use it as it is. That would have spoiled the look of the whole kitchen. Speaking to Harvey Norman again, the Staff considering I had made a massive purchase from them, agreed to replace the Sink as a goodwill gesture. A new sink was delivered in a couple of weeks and the Kitchen looks perfect now. Not only Harvey Norman came to my rescue, their service was exemplary. There might be cheaper competitors in the market, but the service far exceeded my expectations. I wouldn't mind using them again as they are a source for the latest ideas on any home building project and the products are high quality and upmarket.