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Car Insurance Buying Guide

Our buying guide will explain which type of car insurance would suit you most, how much you can expect to pay for one, and which features are worth looking out for.

Reviews

2.5

17 reviews
5
(4)
4
(2)
3
(1)
2
(1)
1
(9)
    Previous
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    3 months and still waiting

    published
    Insurance claim madeYes
    Bijan Búl

    Bijan BúlGreater Melbourne (Inner), VIC

    • 4 reviews

    Great results and easy to deal with

    published

    Great value, easy to deal with, nationwide. I live in Victoria but I am a WA native. Love their service. Wishing more companies took their lead in the world of insurance.

    Insurance claim madeYes
    Aly

    AlyAU

    Insensitive, Rude and Racist

    published
    Insurance claim madeYes
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    Spud

    Spud

    • 3 reviews

    Excellent Proffessional Service & Price by HBF

    published
    Insurance claim madeNo
    Sarah

    SarahRockingham

    • 2 reviews

    I would definitely recommend these people

    published

    My claim was processed :)
    The only issue I had was, there were too many people handling my case and communication wasn't 100%.
    I did have to ring a few times for updates.
    But all up, I would recommended these people/company. Couldn't fault them on customer service or not putting in the effort.
    I have got a new policy with them :)

    Insurance claim madeYes
    Rad

    RadSouthwest, VIC

    • 33 reviews

    Night and Day better

    published
    Insurance claim madeYes
    3 comments
    HBF
    HBF T.HBF

    Hi Rad, Thanks so much for taking the time to leave such great feedback and I am glad to hear your claim was dealt with quickly and efficiently - Tristan

    Rad
    Rad

    Call backs keeping us updated with claim progress .... fantastic. Result excellent.
    One message again. Keep your premiums consistent year after year ..... im prepared to pay a few dollars more to ensure a consistent fair deal each following year.

    HBF
    HBF T.HBF

    Thanks for following up with further feedback Rod. I will be sure to pass this on. Let me know if you need anything else. - Tristan

    mike25

    mike25Southbank, WA

    • 3 reviews
    • 2 likes

    Fully comprehensive car insurance

    published

    I didn't know that HBF is actually offering car insurance - thought they are all about health!?. I signed up because I am driving less than 10,000KM per year and they give discount for short distance drivers.

    I trusted HBF for my new car as I am avoiding cheap car insurance. CHecked the website and the full comprehensive plan is great. joined up and it got the policy certificate immediately (good thing because I need this for the financing of my car novated lease). Customer service is great too. I had a small incident last week with street parking and they gave me great advice and support. I hope in the future i wouldn't have any problem with them.

    1 comment
    HBF
    HBF T.HBF
    Superpupz

    SuperpupzPerth

    • 5 reviews
    • 6 likes

    HBF Car Insurance Processing Time

    published

    Had an unfortunate accident last Monday and HBF handled all aspect of the claim impeccably. From towing to assessment of the damage to calling almost daily in regards to the processing of the claims and finally this morning when our claim dedicated person (Kudos to Matt in WA), called to say that they are settling the claim today/ tomorrow.

    I came out of the accident with a bruised rib and a whiplash, the last thing I wanted to do was to also handle the claims of my car. Got to say, they definitely make it easier. Highly recommended, I have all our insurances with them, this just supports our decision to go with them.
    Quick Turnaround, Handled Everything with relative ease of mind for the consumer
    Nothing

    1 comment
    HBF
    HBF T.HBF
    NA

    NAMelbourne

    • 3 reviews
    • 3 likes

    An extremely poor experience

    published
    3 comments
    HBF
    HBF T.HBF
    NA
    NA

    thank you but 12 months on is way way too late

    NA
    NA

    Since then HBF have been great.

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    Ellie-Brooke

    Ellie-Brooke

    • 2 reviews

    Disgusting!

    published
    1 comment
    HBF
    HBF T.HBF
    V0L4T1LE

    V0L4T1LEAU

    • 3 reviews

    Horrible Service, Extra hidden costs, Unhelpful, Rude, Abusive, 2 months still no settlement

    published
    1 comment
    HBF
    HBF T.HBF
    Lars.J

    Lars.JWA, 6112

    • 10 reviews

    Unexplained price increase

    published

    I got HBF insurance when I purchased my car new and they gave me a good rate, the next year when I got the renewal it had increased by over 40%. I had not had an accident or made a claim and my car was now valued at less than the previous year. My rate had gone from $420 to $602. I rang and asked them what was going on and all I was told was that the increase was due to inflation, when I questioned how they could justify over 40% being attributed to inflation and I still got no explanation. Needless to say I am no longer with HBF.

    unjustified price increases

    1 comment
    HBF
    HBF T.HBF
    sabrahams

    sabrahamsWA, 6069

    • 46 reviews

    Terrible

    published

    When I first signed up with HBF Car Insurance I was impressed and the price was competitive. After a few years I decided to trade in my car and buy another, so I rang other reputable companies for quotes and found HBF was at least $250 per year more expensive and that is with discounts. I changed to a new insurance company for my new car and the customer service person at HBF wouldn't cancel my contract. I was told to ring back the next day. This is terrible customer service and I wouldn't recommend them.
    Good customer service when you first sign up
    Very expensive

    1 comment
    HBF
    HBF T.HBF
    scullywag007

    scullywag007AU

    • 8 reviews

    Uninsured

    published
    1 comment
    HBF
    HBF T.HBF
    thislo

    thisloPerth, WA

    • 12 reviews
    • 1 like

    Very expensive but confused service

    published
    1 comment
    HBF
    HBF T.HBF
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    I had to pay for a no fault claim!

    published
    1 comment
    HBF
    HBF T.HBF
    rubienesq

    rubienesqAU

    • 2 reviews
    • 1 like

    Insurance is an optional extra on most insurance policies...

    published
    2 comments
    HBF
    HBF T.HBF
    rubienesq
    rubienesq

    I now have the right level of insurance...with a different insurance company.

    Honestly though, it's only been four years: thanks for your reply.

    Questions & Answers

    Boge sitnikoski

    Boge sitnikoskiasked

    Car Insurance

    Who do you call to tow your car when you have a accident in perth?

    No answers
    Wilson

    Wilsonasked

    Car Insurance

    How much is the premium for a car $14,000 value with full insurance, car is normally under cover in garage only twice a week is used mainly for shopping; rarely we go to Fremantle. The car is 2010 manufacture, is good conditions, maintained regularly and only 28530 K.
    Do you accept bank deductions payments?.
    Wilson Mora

    No answers
    michele.lane.65

    michele.lane.65asked

    Car Insurance

    Do you get free windscreen replacement?

    3 answers
    NA
    NA

    Sorry I don't know

    HBF
    HBF T.HBF

    Hi Michele, apologies for such a delayed response - we have only recently gained ownership of this account to allow us to reply. Yes, you can get free windscreen replacement, but you need to ensure you select it when getting a quote. If you need any more information, please don't hesitate to email me at social@hbf.com.au. Thanks, Lauren

    Wilson
    Wilson

    Yes , but I have not made any claim for decades.

    Get an answer from our members and HBF representatives

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