3AWN Insurance (Australian Warranty Network)

AWN Insurance (Australian Warranty Network)

Mechanical Breakdown, Comprehensive Motor Vehicle, Third Party Fire and Theft Motor Vehicle · See All

4.6

1,375 reviews · Statistics

PositiveNegative
91% · 1,25882 · 6%
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Claim Resolution Time
  • <1 week (594)
  • 1-2 weeks (104)
  • 2-4 weeks (37)
  • 1-2 months (14)
  • 3+ months (14)
Claim ApprovedYes (754) · No (10)
Value for Money
4.7 (829)
Transparency
4.7 (790)
Customer Service
4.8 (847)
Quick, easy claims process
Professional, prompt customer support
Well priced products

Reviews

Karen Briffa
Karen Briffa Perth, WA
 · Verified

Highly recommended insurance

Mechanical Breakdown Insurance

Very helpful turnaround good service would highly recommend glad I purchased

  • Insurance Type: Comprehensive
  • Plan covers drivers under 25: No
  • Claim Made: Yes

Collected in partnership with Australian Warranty Network

Yvonne Griggs
Yvonne Griggs · 2 posts
 · Verified

BEST USED CAR WARRANTY INSURANCE WE'VE EVER HAD!

Mechanical Breakdown Insurance

The claims team were helpful and efficient at every stage in the warranty claim. Most warranty insurances don't seem worth the paper they're written on but this one is great- covers exactly what's set out in the contract. Excellent in every respect!

  • Insurance Type: Comprehensive
  • Plan covers drivers under 25: Yes
  • Claim Made: Yes
  • Car Model: AUDI Q5
  • Claimant is the policy holder: Yes
  • Claim Date: November 2023
  • Claim Approved: Yes

Author stated being incentivised for this review

Tiffany
Tiffany Greater Melbourne (Inner), VIC
 · Verified

Has been super easy and friendly staff

Mechanical Breakdown Insurance

Has been an easy process and the person I’ve had help me with my claim was very friendly, helpful, kind and supportive. I am extremely happy with this service.

  • Insurance Type: Comprehensive
  • Plan covers drivers under 25: No
  • Claim Made: Yes
  • Car Model: Nissan Pathfinder
  • Claim Resolution Time: <1 week
  • Claimant is the policy holder: Yes
  • Claim Approved: Yes

Author stated being incentivised for this review

Adrian L.
Adrian L.
 · Verified

Took a few minutes to claim!!! Awesome

Mechanical Breakdown Insurance

I had to put my merc to be fixed. Took only few hours to be approved. It is a perfect claim help

  • Insurance Type: Comprehensive
  • Plan covers drivers under 25: No
  • Claim Made: Yes
  • Car Model: Mercedes-Benz GLC-Class X253
  • Claim Resolution Time: <1 week
  • Claimant is the policy holder: Yes
  • Claim Date: November 2023
  • Claim Approved: Yes

Author stated being incentivised for this review

Car Insurance

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Lance
Lance Greater Melbourne (Outer), VIC · 3 posts
 · Verified

Outstanding service from Amanda

Mechanical Breakdown Insurance

Spoke to Amanda today who went above and beyond to assist me with my claim.
As a result, I am one very happy camper ! ❤
Thank you Amamda & AWN.

  • Insurance Type: Comprehensive
  • Plan covers drivers under 25: No
  • Claim Made: Yes
  • Car Model: Holden Ute
  • Claim Resolution Time: <1 week
  • Claim Date: November 2023
  • Claim Approved: Yes

Author stated being incentivised for this review

A delighted customer
A delighted customer  Sydney, NSW · 3 posts
 · Verified

Outstanding service - superb investment!

Mechanical Breakdown Insurance

I mulled over the cost of purchasing AWN extended mechanical warranty insurance because I doubted whether I'd ever need it! But was I wrong -- and am I glad I made the investment?! I've had three totally unexpected claims - all of which were handled in a most professional and timely manner and with informative and courteous communications. Thank you AWN - I am so relieved I purchased your insurance policy! I shall enthusiastically recommend your extended mechanical warranty insurance to others.

  • Insurance Type: Comprehensive
  • Plan covers drivers under 25: Yes
  • Claim Made: Yes
  • Car Model: Volkswagen Golf
  • Claim Resolution Time: <1 week
  • Claimant is the policy holder: Yes
  • Claim Date: November 2023
  • Claim Approved: Yes

Collected in partnership with Australian Warranty Network

Ben
Ben Sydney, NSW · 2 posts
 · Verified

Very Satisfied with Product and Service

Mechanical Breakdown Insurance

I recently had to make a claim against my AWN Mechanical Breakdown Insurance on my 6 year old Jaguar F-Type.
They initially came back with approval within two days after some discussions with my mechanic.
Undertaking the agreed repairs led to the discovery of a larger problem, which again was approved for repairs within a reasonable time frame.
Happy with the service and happy that I purchased the insurance.

  • Insurance Type: Comprehensive
  • Plan covers drivers under 25: No
  • Claim Made: Yes
  • Car Model: Jaguar F-Type
  • Claim Resolution Time: <1 week
  • Claimant is the policy holder: Yes
  • Claim Approved: Yes

Collected in partnership with Australian Warranty Network

Adam  Willie
Adam Willie
 · Verified

True to their word

Mechanical Breakdown Insurance

Hi,
I am writing this review with 100% honesty.
AWN is the most true insurance I've ever dealt with. Honest, reliable, fastest processing and up most friendly. Infact I have vehicle and roadside assist with RACV, after this breakdown I now want to switch all insurance with AWN.
I appreciate you.

  • Insurance Type: Comprehensive
  • Plan covers drivers under 25: No
  • Claim Made: Yes
  • Claimant is the policy holder: Yes
  • Claim Approved: Yes
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Collected in partnership with Australian Warranty Network

Corey A.
Corey A. Sydney Surrounds, NSW · 2 posts
 · Verified

I’m so glad I made the decision to pay for the warranty insurance as it’s saved me a couple times already in the12months

Mechanical Breakdown Insurance

I have had my insurance a little over a year and I’m really happy with it
I have had to have 2 repairs done on my vehicle and they were both quite expensive jobs so the insurance saved me there
Everything was so easy just called them they then sent me to a reputable mechanic within 24hrs of me calling them had my car fixed that day an was back on the road
Can’t fault them
It really is worth paying the extra
In my case 1895$ for 5 years
Which is really good considering that each claim is covered up to $2000
Would definitely recommend AWN to anyone thinking weather they need the insurance or not
an have recommended to family whom have since signed up to AWN

  • Insurance Type: Compulsory Third Party
  • Plan covers drivers under 25: No
  • Claim Made: Yes
  • Car Model: Kia Rio
  • Claim Resolution Time: <1 week
  • Claimant is the policy holder: Yes
  • Claim Date: November 2023
  • Claim Approved: Yes

Author stated being incentivised for this review

Car Insurance

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Peter Fazey
Peter Fazey South East Queensland, QLD
 · Verified

Warranty Claim for Extended Warranty - Blown Engine

Mechanical Breakdown Insurance
  • Insurance Type: Comprehensive
  • Plan covers drivers under 25: No
  • Claim Made: Yes
  • Car Model: Ford Ranger
  • Claim Resolution Time: 1-2 months
  • Claimant is the policy holder: Yes
  • Claim Date: September 2023
  • Claim Approved: Yes

Author stated being incentivised for this review

Yash Sudan
Yash Sudan Greater Melbourne (Inner), VIC
 · Verified

Peace of mind when you need it!

Mechanical Breakdown Insurance

Staff of this company are awesome. thoughtful and thorough through the entire process. Claim was resolved within a few hours with 10/10 customer service. Policy was worth buying for the peace of mind. Policy was also very easy and straight forward to set up. Have been with this insurance company for over 1 year and no complaints!

  • Insurance Type: Comprehensive
  • Plan covers drivers under 25: Yes
  • Claim Made: Yes
  • Car Model: Audi a5
  • Claim Resolution Time: <1 week
  • Claimant is the policy holder: Yes
  • Claim Date: November 2023
  • Claim Approved: Yes

Author stated being incentivised for this review

Paul Doran
Paul Doran
 · Verified

value for the money

Mechanical Breakdown Insurance

Got my money back on the first repair and they were quick to approve the repairs

  • Insurance Type: Compulsory Third Party
  • Plan covers drivers under 25: Yes
  • Claim Made: Yes
  • Claim Resolution Time: <1 week

Author stated being incentivised for this review

Car Insurance

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Mieke
Mieke Queensland
 · Verified

Great Service

Comprehensive Motor Vehicle Insurance

Easy, friendly, timely, good communication with email follow-ups with all the required information and step-by-step details. For us making a claim was very easy and because our claim was already with a chosen repair service, AWN were happy to communicate with them which made the experience for us quick and stress free.

  • Insurance Type: Comprehensive and Compulsory Third Party
  • Plan covers drivers under 25: Yes
  • Claim Made: No

Author stated being incentivised for this review

Sjela Skenderovic
Sjela Skenderovic
 · Verified

Excellent service and communication!!!

Mechanical Breakdown Insurance

Highly recommend this company! They took all factors into consideration when assessing our claim. Such a smooth transaction! THANK YOU!

  • Insurance Type: Comprehensive
  • Plan covers drivers under 25: No
  • Claim Made: Yes
  • Claim Resolution Time: <1 week

Author stated being incentivised for this review

Dylan f.
Dylan f. Wide Bay-Burnett, QLD · 2 posts
 · Verified

This is a amazing company

Mechanical Breakdown Insurance

Lovely staff and a quick answer I just love this company all together

  • Insurance Type: Comprehensive
  • Plan covers drivers under 25: No
  • Claim Made: No
  • Car Model: Nissan Navara

Collected in partnership with Australian Warranty Network

Questions & Answers

Julie
Julie ·  · AWN Insurance (Australian Warranty Network)

Do Mexican car rentals recognize/accept your collision coverage

Australian Warranty Network
Australian Warranty Network · 

Hi Julie,
Thank you for your query.
The Roadtrip policy eligibility excludes coverage in the following countries: Afghanistan, Belarus, Cuba, Congo, Iran, Iraq, Ivory Coast, Liberia, Myanmar, North Korea, Russia, South Sudan, Sudan, Syria or Zimbabwe. Mexico is not an excluded country.

The rental car in Mexico company may ask you to buy insurance at the rental desk, but If you have added the Roadtrip Insurance you can refuse insurance at the rental desk with confidence. Roadtrip Insurance covers up to a maximum total policy limit of 20,000 AUD if there is damage or theft of the car during the rental period.

Kind Regards
Customer Support

Guest
Julie
Julie ·  · AWN Insurance (Australian Warranty Network)

Please confirm this insurance will be accepted and valid by Mexican car rental companies
Europcar

Australian Warranty Network
Australian Warranty Network · 

Hi Julie,
Thank you for your query.
The Roadtrip policy eligibility excludes coverage in the following countries: Afghanistan, Belarus, Cuba, Congo, Iran, Iraq, Ivory Coast, Liberia, Myanmar, North Korea, Russia, South Sudan, Sudan, Syria or Zimbabwe. Mexico is not an excluded country.

The rental car in Mexico company may ask you to buy insurance at the rental desk, but If you have added the Roadtrip Insurance you can refuse insurance at the rental desk with confidence. Roadtrip Insurance covers up to a maximum total policy limit of 20,000 AUD if there is damage or theft of the car during the rental period.

Kind Regards
Customer Support

Guest
Mary-Ann V.
Mary-Ann V. ·  · AWN Insurance (Australian Warranty Network)

how often do I have to service my car to avoid breaching this warranty

Gregory
Gregory · 

My warranty is caravan, not car so likely different. Best to check directly with AWN.

Australian Warranty Network
Australian Warranty Network · 

Good morning Mary-Ann,
Thank you for the enquiry.
So we are able to provide you with the correct advice, could you please inform of the product/ warranty number, or the vehicles registration number, once we have received your reply we will then be able to provide you with an accurate response.

Kind Regards
Customer Support

Guest

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AWN Insurance (Australian Warranty Network)

Details

About Australian Warranty Network

Australian Warranty Network (AWN) is a provider of Mechanical Breakdown products. AWN is a wholesale company, so they provide their products and services to their agents who offer them to the public.

They offer the following services:

  • Mechanical Breakdown Insurance
  • Mechanical Breakdown Warranty
  • Protection Insurance
  • Roadside Assistance

Points of praise:

  • Most reviewers were pleased with the straightforward claims process, with claims being easy to lodge and being resolved quickly.
  • They also praised AWN’s professional and prompt customer service and their good, ongoing communication.
  • Some reviewers noted that Australian Warranty Network had competitively priced products.
Compare all AWN Insurance (Australian Warranty Network) listings
Australian Warranty Network Comprehensive Motor Vehicle Insurance
  • Award Winner 2023
  • +4 more
  • Discontinued
Australian Warranty Network Comprehensive Motor Vehicle Insurance4.7
(191)
CategoryCar InsuranceCar InsuranceCar Insurance
Coverage TypeMechanical Breakdown / Extended Warranty
UnderwriterLloyd'sLloyd'sLloyd's
Legal Liability Cover Not Included
Roadside Assistance Optional Extra
Reduced or Zero Excess Windscreen CoverNot Offered
Choice of RepairerNot Allowed
After Accident Care
Hire Car after an Incident

Included up to $100 per claim where you are more than 400km from your registered residence and the repair will take more than 48 hours

Emergency Transport & AccommodationIncluded up to $100 per claim if you are more than 400kms from your registered residence and the repair will take more than 48 hours
Towing Costs Included up to $100 per claim where your asset is unable to be quickly mechanically repaired or safely driven to an AWN Approved Repairer
Hire Car after a No Fault Accident

Not Applicable

Essential / Emergency RepairsNot Applicable
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot Applicable
Hire Car after Theft

Not Applicable

Lock and Key ReplacementNot Applicable
Transit Cover Not Applicable
Trailer & Caravan CoverNot Applicable
Child Safety Seats and PramsNot Applicable
New-for-old Car Replacement

Not Applicable

Personal Property CoverNot Applicable
Uninsured Motorist Benefit Not Applicable
Accidental Loss or Damage
Malicious Damage / VandalismNot Applicable
FireNot Applicable
CollisionNot Applicable
Natural EventsNot Applicable
Theft or Attempted TheftNot Applicable
Discontinuation date
Compare all AWN Insurance (Australian Warranty Network) listings
Visit official website

Contact info for AWN Insurance (Australian Warranty Network)

Mon8:30 am - 5:00 pm
Tue8:30 am - 5:00 pm
Wed8:30 am - 5:00 pm
Thu8:30 am - 5:00 pm
Fri8:30 am - 5:00 pm
SatClosed
SunClosed
  • ABN: 78075483206

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