AWN Insurance (Australian Warranty Network)
Mechanical Breakdown, Comprehensive Motor Vehicle, Third Party Fire and Theft Motor Vehicle · See All
- awninsurance.com.au
- ✓ Verified company
- Award Winner 2023
- +4 more
1,375 reviews · Statistics
- See all reviewer photos
- <1 week (594)
- 1-2 weeks (104)
- 2-4 weeks (37)
- 1-2 months (14)
- 3+ months (14)
AWN Insurance (Australian Warranty Network) is a ProductReview.com.au Awards Winner for 2023, 2022, 2021, 2020 and 2019. Learn more
Highly recommended insurance
Mechanical Breakdown InsuranceVery helpful turnaround good service would highly recommend glad I purchased
- Insurance Type: Comprehensive
- Plan covers drivers under 25: No
- Claim Made: Yes
Collected in partnership with Australian Warranty Network
BEST USED CAR WARRANTY INSURANCE WE'VE EVER HAD!
Mechanical Breakdown InsuranceThe claims team were helpful and efficient at every stage in the warranty claim. Most warranty insurances don't seem worth the paper they're written on but this one is great- covers exactly what's set out in the contract. Excellent in every respect!
- Insurance Type: Comprehensive
- Plan covers drivers under 25: Yes
- Claim Made: Yes
- Car Model: AUDI Q5
- Claimant is the policy holder: Yes
- Claim Date: November 2023
- Claim Approved: Yes
Author stated being incentivised for this review
Has been super easy and friendly staff
Mechanical Breakdown InsuranceHas been an easy process and the person I’ve had help me with my claim was very friendly, helpful, kind and supportive. I am extremely happy with this service.
- Insurance Type: Comprehensive
- Plan covers drivers under 25: No
- Claim Made: Yes
- Car Model: Nissan Pathfinder
- Claim Resolution Time: <1 week
- Claimant is the policy holder: Yes
- Claim Approved: Yes
Author stated being incentivised for this review
Took a few minutes to claim!!! Awesome
Mechanical Breakdown InsuranceI had to put my merc to be fixed. Took only few hours to be approved. It is a perfect claim help
- Insurance Type: Comprehensive
- Plan covers drivers under 25: No
- Claim Made: Yes
- Car Model: Mercedes-Benz GLC-Class X253
- Claim Resolution Time: <1 week
- Claimant is the policy holder: Yes
- Claim Date: November 2023
- Claim Approved: Yes
Author stated being incentivised for this review
Find out how AWN Insurance (Australian Warranty Network) compares to other Car Insurance
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Outstanding service from Amanda
Mechanical Breakdown InsuranceSpoke to Amanda today who went above and beyond to assist me with my claim.
As a result, I am one very happy camper ! ❤
Thank you Amamda & AWN.
- Insurance Type: Comprehensive
- Plan covers drivers under 25: No
- Claim Made: Yes
- Car Model: Holden Ute
- Claim Resolution Time: <1 week
- Claim Date: November 2023
- Claim Approved: Yes
Author stated being incentivised for this review
Outstanding service - superb investment!
Mechanical Breakdown InsuranceI mulled over the cost of purchasing AWN extended mechanical warranty insurance because I doubted whether I'd ever need it! But was I wrong -- and am I glad I made the investment?! I've had three totally unexpected claims - all of which were handled in a most professional and timely manner and with informative and courteous communications. Thank you AWN - I am so relieved I purchased your insurance policy! I shall enthusiastically recommend your extended mechanical warranty insurance to others.
- Insurance Type: Comprehensive
- Plan covers drivers under 25: Yes
- Claim Made: Yes
- Car Model: Volkswagen Golf
- Claim Resolution Time: <1 week
- Claimant is the policy holder: Yes
- Claim Date: November 2023
- Claim Approved: Yes
Collected in partnership with Australian Warranty Network
Very Satisfied with Product and Service
Mechanical Breakdown InsuranceI recently had to make a claim against my AWN Mechanical Breakdown Insurance on my 6 year old Jaguar F-Type.
They initially came back with approval within two days after some discussions with my mechanic.
Undertaking the agreed repairs led to the discovery of a larger problem, which again was approved for repairs within a reasonable time frame.
Happy with the service and happy that I purchased the insurance.
- Insurance Type: Comprehensive
- Plan covers drivers under 25: No
- Claim Made: Yes
- Car Model: Jaguar F-Type
- Claim Resolution Time: <1 week
- Claimant is the policy holder: Yes
- Claim Approved: Yes
Collected in partnership with Australian Warranty Network
True to their word
Mechanical Breakdown InsuranceHi,
I am writing this review with 100% honesty.
AWN is the most true insurance I've ever dealt with. Honest, reliable, fastest processing and up most friendly. Infact I have vehicle and roadside assist with RACV, after this breakdown I now want to switch all insurance with AWN.
I appreciate you.
- Insurance Type: Comprehensive
- Plan covers drivers under 25: No
- Claim Made: Yes
- Claimant is the policy holder: Yes
- Claim Approved: Yes
Collected in partnership with Australian Warranty Network
I’m so glad I made the decision to pay for the warranty insurance as it’s saved me a couple times already in the12months
Mechanical Breakdown InsuranceI have had my insurance a little over a year and I’m really happy with it
I have had to have 2 repairs done on my vehicle and they were both quite expensive jobs so the insurance saved me there
Everything was so easy just called them they then sent me to a reputable mechanic within 24hrs of me calling them had my car fixed that day an was back on the road
Can’t fault them
It really is worth paying the extra
In my case 1895$ for 5 years
Which is really good considering that each claim is covered up to $2000
Would definitely recommend AWN to anyone thinking weather they need the insurance or not
an have recommended to family whom have since signed up to AWN
- Insurance Type: Compulsory Third Party
- Plan covers drivers under 25: No
- Claim Made: Yes
- Car Model: Kia Rio
- Claim Resolution Time: <1 week
- Claimant is the policy holder: Yes
- Claim Date: November 2023
- Claim Approved: Yes
Author stated being incentivised for this review
Find out how AWN Insurance (Australian Warranty Network) compares to other Car Insurance
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Warranty Claim for Extended Warranty - Blown Engine
Mechanical Breakdown InsuranceMy Ford Ranger broke down on 28 August 23 near Canungra Qld, I had it towed by RACQ to my Repair agent in Beaudesert for assessment and Repair.
I have NRMA Premium Roadside assistance, the service and assistance they provided was excellent, they contacted RACQ and within a half hour RACQ Canungra were on hand at the breakdown site to access towing requirements, NRMA approved and authorised RACQ to deliver the vehicle to Beaudesert. The vehicle was delivered to the Repair agent at approx 12pm on 29 August.
Scenic motors assessed the vehicle and
- Insurance Type: Comprehensive
- Plan covers drivers under 25: No
- Claim Made: Yes
- Car Model: Ford Ranger
- Claim Resolution Time: 1-2 months
- Claimant is the policy holder: Yes
- Claim Date: September 2023
- Claim Approved: Yes
Author stated being incentivised for this review
Peace of mind when you need it!
Mechanical Breakdown InsuranceStaff of this company are awesome. thoughtful and thorough through the entire process. Claim was resolved within a few hours with 10/10 customer service. Policy was worth buying for the peace of mind. Policy was also very easy and straight forward to set up. Have been with this insurance company for over 1 year and no complaints!
- Insurance Type: Comprehensive
- Plan covers drivers under 25: Yes
- Claim Made: Yes
- Car Model: Audi a5
- Claim Resolution Time: <1 week
- Claimant is the policy holder: Yes
- Claim Date: November 2023
- Claim Approved: Yes
Author stated being incentivised for this review
value for the money
Mechanical Breakdown InsuranceGot my money back on the first repair and they were quick to approve the repairs
- Insurance Type: Compulsory Third Party
- Plan covers drivers under 25: Yes
- Claim Made: Yes
- Claim Resolution Time: <1 week
Author stated being incentivised for this review
Find out how AWN Insurance (Australian Warranty Network) compares to other Car Insurance
Know better, choose better.
Great Service
Comprehensive Motor Vehicle InsuranceEasy, friendly, timely, good communication with email follow-ups with all the required information and step-by-step details. For us making a claim was very easy and because our claim was already with a chosen repair service, AWN were happy to communicate with them which made the experience for us quick and stress free.
- Insurance Type: Comprehensive and Compulsory Third Party
- Plan covers drivers under 25: Yes
- Claim Made: No
Author stated being incentivised for this review
Excellent service and communication!!!
Mechanical Breakdown InsuranceHighly recommend this company! They took all factors into consideration when assessing our claim. Such a smooth transaction! THANK YOU!
- Insurance Type: Comprehensive
- Plan covers drivers under 25: No
- Claim Made: Yes
- Claim Resolution Time: <1 week
Author stated being incentivised for this review
This is a amazing company
Mechanical Breakdown InsuranceLovely staff and a quick answer I just love this company all together
- Insurance Type: Comprehensive
- Plan covers drivers under 25: No
- Claim Made: No
- Car Model: Nissan Navara
Collected in partnership with Australian Warranty Network
Questions & Answers
Do Mexican car rentals recognize/accept your collision coverage
Hi Julie,
Thank you for your query.
The Roadtrip policy eligibility excludes coverage in the following countries: Afghanistan, Belarus, Cuba, Congo, Iran, Iraq, Ivory Coast, Liberia, Myanmar, North Korea, Russia, South Sudan, Sudan, Syria or Zimbabwe. Mexico is not an excluded country.
The rental car in Mexico company may ask you to buy insurance at the rental desk, but If you have added the Roadtrip Insurance you can refuse insurance at the rental desk with confidence. Roadtrip Insurance covers up to a maximum total policy limit of 20,000 AUD if there is damage or theft of the car during the rental period.
Kind Regards
Customer Support
Please confirm this insurance will be accepted and valid by Mexican car rental companies
Europcar
Hi Julie,
Thank you for your query.
The Roadtrip policy eligibility excludes coverage in the following countries: Afghanistan, Belarus, Cuba, Congo, Iran, Iraq, Ivory Coast, Liberia, Myanmar, North Korea, Russia, South Sudan, Sudan, Syria or Zimbabwe. Mexico is not an excluded country.
The rental car in Mexico company may ask you to buy insurance at the rental desk, but If you have added the Roadtrip Insurance you can refuse insurance at the rental desk with confidence. Roadtrip Insurance covers up to a maximum total policy limit of 20,000 AUD if there is damage or theft of the car during the rental period.
Kind Regards
Customer Support
how often do I have to service my car to avoid breaching this warranty
My warranty is caravan, not car so likely different. Best to check directly with AWN.
Good morning Mary-Ann,
Thank you for the enquiry.
So we are able to provide you with the correct advice, could you please inform of the product/ warranty number, or the vehicles registration number, once we have received your reply we will then be able to provide you with an accurate response.
Kind Regards
Customer Support
Get an answer from our members and Australian Warranty Network representatives
Details
About Australian Warranty Network
Australian Warranty Network (AWN) is a provider of Mechanical Breakdown products. AWN is a wholesale company, so they provide their products and services to their agents who offer them to the public.
They offer the following services:
- Mechanical Breakdown Insurance
- Mechanical Breakdown Warranty
- Protection Insurance
- Roadside Assistance
Points of praise:
- Most reviewers were pleased with the straightforward claims process, with claims being easy to lodge and being resolved quickly.
- They also praised AWN’s professional and prompt customer service and their good, ongoing communication.
- Some reviewers noted that Australian Warranty Network had competitively priced products.
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Category | Car Insurance | Car Insurance | Car Insurance |
Coverage Type | Mechanical Breakdown / Extended Warranty | ||
Underwriter | Lloyd's | Lloyd's | Lloyd's |
Legal Liability Cover | Not Included | ||
Roadside Assistance | Optional Extra | ||
Reduced or Zero Excess Windscreen Cover | Not Offered | ||
Choice of Repairer | Not Allowed | ||
After Accident Care | |||
Hire Car after an Incident | Included up to $100 per claim where you are more than 400km from your registered residence and the repair will take more than 48 hours | ||
Emergency Transport & Accommodation | Included up to $100 per claim if you are more than 400kms from your registered residence and the repair will take more than 48 hours | ||
Towing Costs | Included up to $100 per claim where your asset is unable to be quickly mechanically repaired or safely driven to an AWN Approved Repairer | ||
Hire Car after a No Fault Accident | Not Applicable | ||
Essential / Emergency Repairs | Not Applicable | ||
Benefits | |||
Pay As You Drive / Fixed Kilometre Discount | Not Applicable | ||
Hire Car after Theft | Not Applicable | ||
Lock and Key Replacement | Not Applicable | ||
Transit Cover | Not Applicable | ||
Trailer & Caravan Cover | Not Applicable | ||
Child Safety Seats and Prams | Not Applicable | ||
New-for-old Car Replacement | Not Applicable | ||
Personal Property Cover | Not Applicable | ||
Uninsured Motorist Benefit | Not Applicable | ||
Accidental Loss or Damage | |||
Malicious Damage / Vandalism | Not Applicable | ||
Fire | Not Applicable | ||
Collision | Not Applicable | ||
Natural Events | Not Applicable | ||
Theft or Attempted Theft | Not Applicable | ||
Discontinuation date |
Contact info for AWN Insurance (Australian Warranty Network)
Mon | 8:30 am - 5:00 pm |
---|---|
Tue | 8:30 am - 5:00 pm |
Wed | 8:30 am - 5:00 pm |
Thu | 8:30 am - 5:00 pm |
Fri | 8:30 am - 5:00 pm |
Sat | Closed |
Sun | Closed |
- ABN: 78075483206
Extra Information
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