3AWN Insurance (Australian Warranty Network)

AWN Insurance (Australian Warranty Network)

 Verifiedawninsurance.com.au🏆 2024 Award

1,463 reviews · Statistics

92% · 1,34682 · 6%
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Claim Resolution Time
  • <1 week (648)
  • 1-2 weeks (109)
  • 2-4 weeks (40)
  • 1-2 months (15)
  • 3+ months (14)
Claim ApprovedYes (823) · No (10)
Value for Money
4.7 (899)
4.7 (861)
Customer Service
4.8 (921)
Quick, easy claims process
Professional, prompt customer support
Well priced products


AWN Insurance (Australian Warranty Network)1,463 reviews
AnneWAWheatbelt, WA2 posts
  Fair Incentive Verified Mechanical Breakdown

Service and repair

Good customer service speedy result thank you excellent service from service team Show details
PaulineNSWSydney, NSW2 posts
  Verified Mechanical Breakdown

Amazing - responsive

So amazing - and responsive
Easy to deal with prompt to call us - follow up immediately - would give 6 stars - recommend the cover Show details
  Fair Incentive Verified Mechanical Breakdown

Customer service at its best

What a wonderful surprise as I had not thought of the warranty. The lady who rang me was very friendly and polite. I received a second phone call in a matter of hours to inform me my claim had been approved. Show details
Sandra Edmonds
Sandra Edmonds
  Fair Incentive Verified Mechanical Breakdown

Very efficient warranty claim service

Our policy was very easy to set up initially. We recently lodged a warranty claim for a problem with the hot water system. I rang the claims number and the lady I spoke to was very helpful. She forwarded an e-mail detailing what was needed and once I forwarded the information, I received a phone call within an hour to say the claim had been approved. I could not fault AWN with regards to our warranty claim. Very efficient service from the first phone call. I would highly recommend this company without hesitation. Show details
Chantelle Noonan
Chantelle NoonanVICCentral Highlands and Goldfields, VIC
  Fair Incentive Verified Mechanical Breakdown

Great and helpful

Customer service is great and helpful. Warranty is fair on coverage Show details
Bruce Cope
Bruce CopeVICGreater Melbourne (Outer), VIC
  Fair Incentive Verified Mechanical Breakdown

AWN breakdown insurance is a leader

They are fair and honest to deal with. The try to accommodate your needs as urgently noted Show details ·  1
Value for Money
Customer Service
Ross King
Ross KingWAPerth, WA
  Fair Incentive Verified Mechanical Breakdown

First time Claim - 5 star process

Was the first time making contact with an issue for a breakdown and the process was such a breeze. Response times were very quick and was only a few days that the car was out of action. Glad to have signed up for extra warranty. Show details ·  1
Tim F
Tim FWAPerth, WA
  Fair Incentive Verified Comprehensive Motor Vehicle

Warranty claim

AWN have been terrific throughout my claim. They lodged my claim quickly and helped me find a repairer.

It was all super easy and the team we're very helpful.

Very happy I picked AWN for my new car warranty Show details ·  1

Vicki Jones
Vicki JonesSAMetropolitan Adelaide, SA
  Fair Incentive Verified Mechanical Breakdown

Customer review

Customer service was outstanding. Easy to reach and punctual with timeframes Show details ·  1
Max K.
Max K.
  Verified Mechanical Breakdown

Very happy

Speedy response, quick and easy. Very happy with service and refund. Show details ·  1
BenQLDSouth East Queensland, QLD6 posts
  Fair Incentive Verified Mechanical Breakdown

Very good service and I'd use them again for other extended car warranties

AWN were a very responsive and I could call or email them once the process started. It took a few days but but they covered the full repair. I had to pay for the repair and get reimbursed but that was okay by me. Show details ·  1
Value for Money
Customer Service
Daryl T.
Daryl T.
  Fair Incentive Verified Mechanical Breakdown

Exceptional service

Amazing and quick help on the hotline! Managed to clarify accurate information about possible claims for my radiator issue. Show details ·  1
Jamshed Alam
Jamshed AlamVICGreater Melbourne (Inner), VIC
  Fair Incentive Verified Mechanical Breakdown

Trust me it’s value for money

Blind trust on this service
The workshop guys were very helpful Show details ·  1
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Prajita Basnet
Prajita BasnetNSWSydney, NSW
  Fair Incentive Verified Mechanical Breakdown

Amazing customer service

Excellent communication and very supportive staff. Spoke with Christian and he assisted me with my queries. Very professional. Keep up the hard work. Show details ·  1
Eamon Turley
Eamon TurleyVICGreater Melbourne (Outer), VIC
  Fair Incentive Verified Mechanical Breakdown

Top class insurance

Extremely fast. Claim was lodged and approved in a couple of hours. Highly recommended Show details ·  1

Questions & Answers

Julie · AWN Insurance (Australian Warranty Network)

Do Mexican car rentals recognize/accept your collision coverage

Australian Warranty Network
Australian Warranty Network   DM   
Julie · AWN Insurance (Australian Warranty Network)

Please confirm this insurance will be accepted and valid by Mexican car rental companies

Australian Warranty Network
Australian Warranty Network   DM   
Mary-Ann V.
Mary-Ann V. · AWN Insurance (Australian Warranty Network)

how often do I have to service my car to avoid breaching this warranty


My warranty is caravan, not car so likely different. Best to check directly with AWN.

Australian Warranty Network
Australian Warranty Network   DM   


About Australian Warranty Network

Australian Warranty Network (AWN) is a provider of Mechanical Breakdown products. AWN is a wholesale company, so they provide their products and services to their agents who offer them to the public.

They offer the following services:

  • Mechanical Breakdown Insurance
  • Mechanical Breakdown Warranty
  • Protection Insurance
  • Roadside Assistance

Points of praise:

  • Most reviewers were pleased with the straightforward claims process, with claims being easy to lodge and being resolved quickly.
  • They also praised AWN’s professional and prompt customer service and their good, ongoing communication.
  • Some reviewers noted that Australian Warranty Network had competitively priced products.
Compare all AWN Insurance (Australian Warranty Network) listings
CategoryCar InsuranceCar InsuranceCar Insurance
Coverage TypeMechanical Breakdown / Extended Warranty
Legal Liability Cover Not Included
Roadside Assistance Optional Extra
Reduced or Zero Excess Windscreen CoverNot Offered
Choice of RepairerNot Allowed
After Accident Care
Hire Car after an Incident

Included up to $100 per claim where you are more than 400km from your registered residence and the repair will take more than 48 hours

Emergency Transport & AccommodationIncluded up to $100 per claim if you are more than 400kms from your registered residence and the repair will take more than 48 hours
Towing Costs Included up to $100 per claim where your asset is unable to be quickly mechanically repaired or safely driven to an AWN Approved Repairer
Hire Car after a No Fault Accident

Not Applicable

Essential / Emergency RepairsNot Applicable
Pay As You Drive / Fixed Kilometre DiscountNot Applicable
Hire Car after Theft

Not Applicable

Lock and Key ReplacementNot Applicable
Transit Cover Not Applicable
Trailer & Caravan CoverNot Applicable
Child Safety Seats and PramsNot Applicable
New-for-old Car Replacement

Not Applicable

Personal Property CoverNot Applicable
Uninsured Motorist Benefit Not Applicable
Accidental Loss or Damage
Malicious Damage / VandalismNot Applicable
FireNot Applicable
CollisionNot Applicable
Natural EventsNot Applicable
Theft or Attempted TheftNot Applicable
Discontinuation date
Awards 2019, 2020, 2021 and 3 more2019, 2020, 2021 and 3 more2019, 2020, 2021 and 3 more
Visit official website

Contact info for AWN Insurance (Australian Warranty Network)

Mon8:30 am - 5:00 pm
Tue8:30 am - 5:00 pm
Wed8:30 am - 5:00 pm
Thu8:30 am - 5:00 pm
Fri8:30 am - 5:00 pm
  • ABN: 78075483206

Extra Information

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