Presidian Group

I am comfortable with your service. I had 3 contracts with you from 11/2024. Now I use your service, I am fully satisfied with this. I will buy 1 more for my another son car. Show details ·  1

Both times dealing with Presidian have been quick and very efficient. They gave me great detail on the process and started viewing the claim straight away with a decision in 24 hours. They made it seamless and helped me understand what I was/was not covered for. Show details ·  1

Auto Classic BMW confirmed that my car’s handbrake had failed. They contacted Presidian to request my warranty insurance to cover replacement. Preisidian kept me informed of the progress via text and then called me personally to advise coverage. I appreciated talking to the Presidian advisor as he explained next steps. BMW replaced it within 48 hours. Thank you Presidian! Show details ·  1

Absolutely not worth paper it’s written on. Their warranty contradicts itself. They do not cover all electrical. They do not cover equal to a bmw… Read more

warranty. You have to fight for any warranty claim. They will never approve the lot and we had to wait for three months. Do not get, do not waste your money

Great customer service, they always polite, tentative to detail and promptly Show details ·  1

Presidian Group are super responsive and helped me sort out my warranty claims within a week. I've never had any issues and they are worth every dollar for the peace of mind. I own a XC40 2019 and I've used the service twice, both times I got a… Read more ·  1

response within 2-3 days. I highly recommend getting this for any second-hand car (or if your car warranty is expiring and you want to extend it). The best thing is the extended warranty is against the car so if you plan to sell the car the warranty is an added value to the car.

Communication was excellent from Presidian. The dealership I purchased the vehicle from left me underwhelmed with a warranty issue, basically told me to take it elsewhere to get it fixed. The dealership who actually fixed the problem also uses Presidian so fortunately it was covered. I appreciate the attention to detail to help me. Thank you. Show details ·  1

Presidian is easy to deal with and their reviews on my claim was quite prompt. There's an update for every stage that claim was at. Every staff that managed my case was very helpful and provided a lot of guidance. Thank you for making it easy to manage. Show details ·  1

Had a component issue with my Alfa Romeo Giulia and the dealership submitted a claim to Presidian. Presidian contacted me immediately, kept me informed the entire way, and approved the repair within 24 hours. Outstanding service — couldn’t be happier. Show details ·  1

Very disappointing warranty experience – Presidian / Platinum Warranty I purchased a Platinum Warranty for my 2017 BMW X1 and recently lodged a claim for a sunroof issue. BMW Doncaster provided a repair quotation of $2,500.11, including $1,787.50 for 6.5 hours of labour. Presidian authorised only $2,021.83, stating that their maximum approved… Read more

labour rate is $242 per hour.

My concern is that the warranty policy I was provided does not state a $242 per hour labour limit. Section 2.9 simply states that the warranty will pay the “reasonable cost” to repair failed covered components, subject to the applicable terms and conditions.

I asked Presidian to identify the specific clause in my warranty that allows them to impose this $242/hour limit. Instead, they maintained their decision and advised me that any labour costs above their internal rate would be my responsibility.

What I find particularly disappointing is that the $242/hour limit was not clearly stated in the warranty document I received. Customers should be able to understand the actual limits of their warranty before paying for it and relying on it when something goes wrong.

I am not objecting to reasonable claim limits being applied. My concern is the lack of transparency regarding the labour-rate limit and the way it has been applied to my claim.

Based on my experience, I would strongly recommend that anyone considering this warranty carefully read the terms and specifically ask about labour-rate limits and how “reasonable costs” are determined before purchasing.

Very disappointing experience and not what I expected from a warranty product that I paid for to provide peace of mind.

Update- After further escalation of the matter, Presidian reached out to offer a suitable resolution to the complaint and I willingly agreed to update my rating to 3 stars which they didn't forget to remind me to do. It's junk to be honest. If you read through their exclusions they have very cleverly worded to deny you claim in almost every… Read more

scenario. They denied my claim and when I asked them for evidence to substantiate their initial reason of denial (which they should have already because they denied it), they asked me to revisit the service center + pay the diagnostic fee again so they can have substantial evidence to support their initial denial reason. lol. Considering my warranty was ending soon, I found a cheaper aftermarket part on Aliexpress otherwise I would have dragged it to ACCC. The customer rep are also very impertinent and will cut you off midway while you're talking and keep stressing upon what's written in terms and condition. You might only consider for some mechanical parts provided you have a robust servicing history (no delays etc) with all the proofs but still not worth it if your car is in decent condition from a decent make.

If you are considering purchasing a dealership extended warranty administered by Presidian (Davantage), I strongly recommend you understand exactly how the claims process works before signing. I purchased what I believed would provide peace of mind for my Mercedes-Benz GLS63. Instead, it has become one of the most stressful and frustrating… Read more

consumer experiences my family has ever faced.

When my vehicle developed significant engine problems, Mercedes-Benz Canberra diagnosed the engine as requiring replacement. Rather than authorising the recommended engine replacement, Presidian authorised an alternative repair strategy through another repairer.

Over the next 18 months, my vehicle underwent two major engine rebuilds. Despite these extensive repairs, the underlying issues were never resolved.

One thing I did not appreciate when purchasing the extended warranty was that, although it was sold through the dealership, the claim would ultimately be managed by the warranty administrator. In my experience:

I was required to organise repeated and extensive diagnostic work before claims would progress. The repair strategy was determined by the warranty administrator, not by me. I had no ability to choose who repaired my vehicle. The original recommendation from Mercedes-Benz Canberra to replace the engine was not followed.

Unfortunately, the situation only became worse.

When the vehicle was returned after months in the repairer's possession, it had sustained additional damage that had never been disclosed to me. The damage appeared to have been polished rather than openly acknowledged, and the interior had also suffered significant rodent damage while the vehicle was in the repairer's care.

Following the second engine rebuild, Presidian requested that I obtain yet another independent diagnosis from Mercedes-Benz Canberra.

That inspection identified:

Multiple coolant leaks. Multiple engine oil leaks. Active Curve System hydraulic faults. Approximately $10,000 worth of additional repairs immediately after the vehicle had been returned following its second engine rebuild.

Mercedes-Benz Canberra ultimately advised that the vehicle was unsafe to drive and recommended that it not be driven. I had no option but to have the vehicle towed home.

The most disappointing part has been what happened next.

I notified Presidian of Mercedes-Benz Canberra's findings and advised that, after two major engine rebuilds, the vehicle had again been found with significant oil and coolant leaks and declared unsafe to drive. I also advised that my family was once again left without the use of our vehicle.

Despite the seriousness of the situation, I received no acknowledgement of my correspondence, no phone call and no proposed solution.

After approximately 18 months, repeated diagnostics, interstate transport, two major engine rebuilds, significant time without the use of our family vehicle and countless hours trying to resolve this matter, we were left with no option but to engage solicitors, formally reject the vehicle under the Australian Consumer Law, and lodge complaints with the relevant consumer authorities.

In my experience, the extended warranty did not provide the protection or peace of mind that I believed I was purchasing. Instead of resolving the underlying issue, it resulted in repeated repairs that ultimately left us with a vehicle that Mercedes-Benz Canberra deemed unsafe to drive.

We purchased what should have been a premium family vehicle for approximately $120,000. Today, it is an undriveable vehicle sitting in our driveway while we pursue legal action in an effort to recover our losses.

Based on my experience, I cannot recommend a warranty administered by Presidian (Davantage). I hope no other customer has to endure what my family has experienced.

I highly recommend purchasing this Presidian Car warrenty for peach of mind for used cars. Team is very helpful and make sure to look after their customers propery. Show details ·  1

The gentleman assessing my claim was really keen to resolve it in my favour. He sourced out a qualified repairer and recommended the same to me. The claim was resolved quite quickly and to my satisfaction Show details ·  1

I've had a Presidian Platinum extended warranty on my Jeep Wrangler since December 2022. Over that time I've lodged several claims, from ignition and charging issues through to cooling system repairs, and each one was assessed and authorised without drama through their authorised repairer network. The claims process is simple — the repairer deals… Read more ·  1

with Presidian directly and you get email updates as the claim progresses. When one of their repairers closed down, their team referred me to another without fuss, and a diagnostic fee I'd paid was reimbursed to my bank account within a couple of days of approval. The phone team on the claims line have been consistently easy to deal with. For an eleven-year-old 4WD, the warranty has more than paid for itself.

From the time I made first contact the system worked quickly once report in and JMC supplied all information required claim passed I would recommend anyone buying a vehicle for the extra 2,850.00 for 5 year warranty money well spent Show details ·  1

Submitted a claim on Wednesday 19 August, and it was assessed and approved the very next day, 20 August. No back and forth, no chasing them up, just a quick and clear response. Highly recommended. Show details ·  1

Dealing with Presidian Group for the first time after my car broke down in Tasmania was much easier than I expected. All of their employees that I spoke with were very polite, friendly and professionally knowledgeable regarding my enquires ensuring the entire process was completed within 2 weeks. I am very happy with their product and the service I received ⭐⭐⭐⭐⭐ Show details ·  1

The Presidian group have been always committed, fast and very helpful whenever I needed the mechanic to claim for my warranty from them, and all the claims have been finalised quickly and in a good will so far, I highly recommend them. Show details ·  2

I am glad that I purchased the Presidian Extended Warranty for my car. It is peace of mind knowing that you are covered in the event of you having to utilise it. Presidian were very helpful woth my claim, understanding and very comprehensive. Nothing was a problem. It was a process that was not laborious or hard to do. They looked after me and… Read more ·  1

are an excellent company to deal with. I wouldn't hesitate in taking out another extended warranty plan with any other future car.

Great piece of mind having this warranty on my older Porsche as parts are expensive. I have used the warranty twice over a 3 year period and both times it has been fast approval, never a drama, such a great product. Looking for another vehicle soon and will only buy if they offer the Presidian warranty with the car. Show details ·  1

If anyone is thinking about obtaining a extended car warranty from Presidian, PLEASE DONT it is a scam, I had an issue with my Audi Q2 automatic transmission. I paid $3000 for platinum warranty cover which is a lot of money but was sold to me by Presidian as full bumper to bumper cover. But now they have determined that my transmission issue is… Read more

a wear issue at 129000km and not a sudden mechanic issue. I found they look for any reason to not honour a claim. I intend to lodge a complaint with the department of fair trading and any other relevant organisation as I’ve been scammed. I m such a fool for wasting money on this warranty PLEASE DONT BE A FOOL like me.

Took car into the dealership. They advised on the issue, and when I said I had a Presidian warranty, they followed through and organized the report and Repairs. Just a couple of questions over the phone and all fixed. Great result. Back on the road the same day. Brilliant. Show details ·  1

Excellent experience with Presidian. My claim was approved very quickly, and the repair process was completed efficiently with great communication throughout. Professional, reliable, and hassle-free service. Highly recommended. Show details ·  1