Seniors Car Insurance
Comprehensive, Third Party Property Damage, Third Party Property, Fire and Theft · See All
- seniors.com.au
- ✓ Verified company
- Award Winner OVERALL INSURANCE 2023
- +3 more
3,408 reviews · Statistics
- See all reviewer photos
- <1 week (33)
- 1-2 weeks (39)
- 2-4 weeks (36)
- 1-2 months (9)
- 3+ months (11)
Seniors Car Insurance is a ProductReview.com.au Awards Winner for OVERALL INSURANCE 2023, 2022, 2021 and 2020. Learn more
great website ,----user friendly
Comprehensive Car Insuranceall of my policies now with you guys---competitive prices great reviews
- Insurance Type: Comprehensive and Compulsory Third Party
- Plan covers drivers under 25: No
- Claim Made: No
- Car Model: Kia Sportage
Very professional well done
Comprehensive Car InsuranceYoung lady that served me was very polite and realy helpfull
- Insurance Type: Comprehensive
- Plan covers drivers under 25: No
- Claim Made: No
Much better premium for seniors
Comprehensive Car InsuranceMy comprehensive insurance from Coles went up by $350, prompting me to shop around. Most of the big name insurers were much the same or a little cheaper. Then I did a quote through Seniors and was really happy at how much more affordable they were, especially the Pay As You Drive option given I’m lucky if I do 1500kms a year. I’m now kicking myself for not going with Seniors years ago.
- Insurance Type: Comprehensive
- Plan covers drivers under 25: No
- Claim Made: No
- Car Model: Hyundai Accent
Very Competitive
Comprehensive Car InsuranceGood choice of cover, very good premium costs, extremely quick to answer telephones, very thorough service.
- Insurance Type: Comprehensive
- Plan covers drivers under 25: No
- Claim Made: No
Find out how Seniors Car Insurance compares to other Car Insurance
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renewal rip off
Comprehensive Car InsuranceMy auto renewal removed my limited KM discount, lowered the value of my car well below replacement cost and increased the rate charged.
To solve this i had to get a new policy on the internet and then cancel my old policy over the phone.
Everybody's time wasted. The auto renewal felt like they could deceptively give me less coverage for a higher premium. Not a nice feeling.
- Insurance Type: Comprehensive
- Plan covers drivers under 25: No
- Claim Made: No
So easy to Navigate.
Comprehensive Car InsuranceThe online quoting and purchasing was really easy. I am really happy with the pricing.
- Insurance Type: Comprehensive
- Plan covers drivers under 25: No
- Claim Made: No
- Car Model: MG GS Excite
Easy and straight forward
Comprehensive Car InsuranceI was given all facts relating to this insurance policy. It was very clear and uncomplicated.
- Insurance Type: Comprehensive
- Plan covers drivers under 25: No
- Claim Made: Yes
Excellent value. The other company that we were with for 15 years hiked our premiums far too high.
Comprehensive Car InsuranceExcellent value. The other company that we were with for 15 years hiked our premiums far too high.
- Insurance Type: Comprehensive
- Plan covers drivers under 25: No
- Claim Made: No
- Car Model: Nissan X-Trail
Excellent result will move our Home & Contents ins. also when due..
Comprehensive Car InsuranceSo much easier and refined than other on-line insurance companies
- Insurance Type: Comprehensive
- Plan covers drivers under 25: No
- Claim Made: No
Find out how Seniors Car Insurance compares to other Car Insurance
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Value for money
Comprehensive Car InsuranceI think my policy is of good value and it was easy to set up.
I'm new with this insurance company.
- Insurance Type: Comprehensive
- Plan covers drivers under 25: No
- Claim Made: No
- Car Model: Honda CR-V
Cheap and easy
Comprehensive Car InsuranceI found the details easy to follow and the premium was much lower than my current insurer
- Insurance Type: Comprehensive
- Plan covers drivers under 25: No
- Claim Made: No
- Car Model: Mitsubishi Lancer
New car insurance policy
Comprehensive Car InsuranceThe woman I spoke to was very patient and obviously not off shore as we could understand every word. She is a excellent representative.
- Insurance Type: Comprehensive
- Plan covers drivers under 25: No
- Claim Made: No
Find out how Seniors Car Insurance compares to other Car Insurance
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Cannot fault my experience with the Service Agent
Comprehensive Car InsuranceHad a wonderful experience - thank you! Keep up the good work!
- Insurance Type: Comprehensive
- Plan covers drivers under 25: No
- Claim Made: No
Most rewarding surprise.
Comprehensive Car InsuranceThe customer service person I spoke with was extremely helpful .. explained the advantages of different policies in a manner both informative and easily understood. the decision to take out a policy which was very comprehensive and reasonably priced was easy.
- Insurance Type: Comprehensive
- Plan covers drivers under 25: No
- Claim Made: No
It was great and had direct information given to me
Comprehensive Car InsuranceI thought this policy will be great for my husband and I should of changed to this one much sooner thank you
- Insurance Type: Comprehensive
- Plan covers drivers under 25: No
- Claim Made: No
Questions & Answers
I am confused as to why Australian Seniors gets such glowing reviews when they are underwritten by Hollard which gets the worst reviews I have ever heard?
I have insured both my cars with AS and was looking at adding the roadside assist and only just realised the connection. Does anyone have experience with this? Many thanks.
Hi June,
Thank you for reaching out with your query and we are sorry to hear of any dissatisfaction during your experience.
Our team would love the opportunity to discuss your feedback further with you and any concerns that you might have.
If you are open to this, can you please send me a private message with one of your policy numbers and I can arrange for one of our team members to be in touch with you.
Kind regards,
Alisa
I didn’t say I was dissatisfied, I have had no reason to claim as of now. I wondered how the reviews on here differ so much for two companies involved in the same product.
Hi June,
Thank you for your reply and I apologise for my misunderstanding.
We appreciate the feedback that you have provided.
It is important for us to hear from our customers throughout their journeys, with Product Review being a great way for customers to share their feedback with us and the public, although they are under no obligation to do so.
Please don't hesitate to reach out to our team if you would like to discuss your queries further.
Kind regards,
Alisa
The only reviews I could see here were from people who DID NOT MAKE A CLAIM!!!
Problems begin when a claim is made with most insurers. Another question would be: WHY there are no reviews from people who had to claim? I think I can guess.
Hi Tess,
Thank you for reaching out.
Whilst a majority of our reviews are submitted by customers who have recently purchased a policy, we have also received reviews from customers who have had a claims experience, however, as mentioned, customers have no obligation to leave a review.
You can also filter through our many reviews based on whether a claim has been made or not, if you would like to look into this further.
Kind regards,
Alisa
Have a look on the reviews of Hollard. I just hope I don’t have a problem before next years renewal.
How old do you have to be to be eligible for seniors car insurance?
Over 50
Hi Aaron,
Thank you for reaching out.
We’re committed to providing real value for over 50s, however we do also provide insurance to those who are not yet seniors.
If you would like to get in touch with our team, please let me know and I can have this arranged on your behalf.
Kind regards,
Scott
Thanks Scott,
As my wife and I are now over 50 I would like to see how competitive Australian Seniors Car Insurance is compared to our current provider. Cheers Aaron
Hi Aaron,
Thank you for your reply and for sharing this with us.
If you would like any assistance with how our policy is designed, please let us know and we will do our best to assist you.
Kind regards,
Scott
I want to buy car insurance for the car owned by my son, but I am the frequent regular driver, would the policy coverage apply including new car replacement as I am the policyholder ?
Hi Eric,
Thank you for reaching out with your query.
To best answer your question specific to your needs, can you please reply to my private message with your contact number and I can arrange for our team to be in touch with you to discuss further.
Kind regards,
Alisa
Get an answer from our members and Australian Seniors representatives
Details
About Seniors Car Insurance
Seniors Car Insurance offers flexible cover options for over 50s. Since they started out in 1998, Australian Seniors has been committed to providing the best insurance products that give older Aussies peace of mind and more control over their life.
You can choose from 4 cover options depending on your needs:
- Comprehensive Car Insurance, Australian Senior’s highest level of coverage.
- Pay as You Drive Insurance, for those who spend less time driving.
- Third Party Property, Fire and Theft, covering accidental damage, theft, and fire.
- Third Party Property Damage Car Insurance, covering accidental damage to other vehicles.
You can also add optional extras and services for additional coverage. Extras include excess-free windscreen cover and hire car cover.
Roadside Assistance
Roadside Assistance is an optional service you can add to your car insurance policy or purchase as a standalone cover. This service helps you get back on the road by helping with things like flat tyres, flat batteries, and breakdowns.
Your premiums will depend on what kind of vehicle you own, how frequently you drive, and other factors. You can get an online quote on the Australian Seniors website to find out what you can expect to pay.
Points of praise:
- Most reviewers found that the customer service they experienced when interacting with representatives for Seniors Car Insurance was exceptional. Reviewers said that the staff they talked to on the phone were helpful, listened to customer’s concerns and addressed them, and explained their options clearly.
- Reviewers also appreciated how competitive the rates were, saying that the product was great value. Many reviewers particularly liked the Pay as You Drive option, which meant they only had to pay premiums based on how many kilometres they drove.
- They also said that the claim process was smooth, and that they were continually kept up to date with the progress of claims they submitted.
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|---|---|---|---|
| Category | Car Insurance | Car Insurance | Car Insurance |
| Other Insurance Types Offered | Funeral, Health, Home and Contents, Landlord, Life, Pet and Travel | Funeral, Health, Home and Contents, Landlord, Life, Pet and Travel | Funeral, Health, Home and Contents, Landlord, Life, Pet and Travel |
| Coverage Type | Comprehensive | Third Party Property Damage | Third Party, Fire and Theft |
| Underwriter | Hollard | Hollard | Hollard |
| Legal Liability Cover | Included up to $20 million | Included up to $20 million | Included up to $20 million |
| Roadside Assistance | Optional Extra | Optional Extra | Optional Extra |
| Reduced or Zero Excess Windscreen Cover | Zero Excess Optional Extra | Not Offered | Zero Excess Optional Extra |
| Choice of Repairer | Not Allowed | Not Allowed | Not Allowed |
| After Accident Care | |||
| Hire Car after an Incident | Optional extra, up to $70 per day (maximum hire period applies) | Not Included | Optional extra, up to $70 per day (maximum hire period applies) |
| Emergency Transport & Accommodation | Included up to $500 if you are more than 200 km from home and your car cannot be driven | Not Included | Included up to $500 if you are more than 200 km from home and your car cannot be driven |
| Towing Costs | Included | Not Included | Included |
| Hire Car after a No Fault Accident | Optional extra, up to $70 per day (maximum hire period applies) | Not Included | Optional extra, up to $70 per day (maximum hire period applies) |
| Essential / Emergency Repairs | Included up to $500 | Not Included | Included up to $500 |
| Benefits | |||
| Pay As You Drive / Fixed Kilometre Discount | Optional | Not Offered | Not Offered |
| Hire Car after Theft | Included up to $70 per day up to 14 days | Not Included | Included up to $70 per day up to 14 days |
| Lock and Key Replacement | Included up to $1,000 | Not Included | Included up to $1,000 |
| Transit Cover | Included | Not Included | Included |
| Trailer & Caravan Cover | Included up to $1,000 | Not Included | Included up to $1,000 |
| Child Safety Seats and Prams | Included up to $500 | Not Included | Included up to $500 |
| New-for-old Car Replacement | Included if a claim is accepted and the car is declared to be a total loss within the first 24 months of the starting date of its original registration and you are the first registered owner | Not Included | Included if a claim is accepted and the car is declared to be a total loss within the first 24 months of the starting date of its original registration and you are the first registered owner |
| Personal Property Cover | Included up to $500. Covers only personal items which are designed to be worn or carried, such as clothing & bags. | Not Included | Included up to $500. Covers only personal items which are designed to be worn or carried, such as clothing & bags. |
| Uninsured Motorist Benefit | Not Applicable | Included up to $3,000 | Included up to $3,000 |
| Accidental Loss or Damage | |||
| Malicious Damage / Vandalism | Included | Not Included | Included |
| Fire | Included | Not Included | Included |
| Collision | Included | Not Included | Not Included |
| Natural Events | Included | Not Included | Not Included |
| Theft or Attempted Theft | Included | Not Included | Included |
Contact info for Seniors Car Insurance
| Mon | 8:00 am - 7:00 pm |
|---|---|
| Tue | 8:00 am - 7:00 pm |
| Wed | 8:00 am - 7:00 pm |
| Thu | 8:00 am - 7:00 pm |
| Fri | 8:00 am - 7:00 pm |
| Sat | Closed |
| Sun | Closed |
- ABN: 53128692884
Extra Information
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Hi Dee,
... Read moreWe appreciate you bringing this to our attention as this is not the way we would like for our customers to feel about their policies. As we are always looking for ways about how we can improve how we cater to our customers, we would like to look into this further. Can you please provide reply to my private message with your policy number, this will assist us in vestigating your feedback in closer detail. Kind regards, ScottThank you for sharing your review with us, I am sorry to hear about any dissatisfaction that has been caused.