4,977 reviews
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AI reviews summary
Pros
Verdict
Overall, customers express strong satisfaction with Australian Seniors Car Insurance, particularly praising the affordability of their premiums, the flexibility of the low-kilometre "Pay as You Drive" option, and the helpfulness of the support staff. While the vast majority of feedback focuses on a smooth and cost-effective sign-up process, a small subset of reviewers notes occasional difficulties with administrative communication and renewal handling.
I am really surprised that the Comprehensive Car Insurance quote for my vehicle was a lot cheaper compared to other insurance companies. It takes only a few minutes to fill up online and get a quote in minutes. I highly recommend Australian Seniors Car Insurance to anyone. Show details · 1
Angelina was helping me choose which car insurance I wanted, she was patient, very informative which helped me pick Pay as you Drive. Angelina's service was spot on. Show details · 1
So professional explained everghing so clearly. I used to do insurance when I worked with Westpac and I am a perfectionist. The specialist who looked after me passed with flying colours Show details · 1
Reviews with attachments
Aren was very knowledgeable and had assisted my in founding the best insurance and price possible in my circumstances Show details · 1
Polite and helpful service, although had to ask manager a few things. Cheapest insurance I could find however would have liked to have purchased the "kangaroo cover " for $33 ( excess free claim if you hit wildlife ) that Huddle offer. Show details · 1
Fanmazing – Very clear . Helpful and patient. Fantastic 20 out of 10 Show details · 2
Purchasing Comprehensive Car Policy from Senior Insurance – I have just taken a policy for a car I just purchased. I was a bit surprised at the cost but nevertheless I needed cover. I was happy with the customer service patience good attitude efficiency all added up to a satisfying customer experience. Show details · 1
Another insured with this company – Pretty easy to navigate and complete the process …. Options available were good to review Show details · 1
Latest follow-ups
The Young Lady who handled my enquiry and booking of my car insurance was very considerate and very helpfull, for which I Thank her Very Much. Show details · 3
Follow-up · I did compae with some others but your policy suited me better. I needed just in case the roaadside assistance. The whole deal went through quuite efficiently. Thank You
I have not claimed with them, but have signed up. The getting a quote , selecting options and payment process was flawless, as is the clarity within the policy documents I received. I hope that I never have to claim but feel supported if I ever do have to. Their rates are competitive. Show details · 1
Follow-up · I am a new customer so I have not had to renew and I. Did not elect to take roadside assistance as am an NRMA member. The online account is easy to follow.
Easy to organise. I feel I saved some money. Happy Show details · 1
Follow-up · Great. Never used road side assistance. Haven’t had to renew at this point
Positive reviews
Policy is great value for my needs. Been using them for several years. Each person I spoke with were terrific and explained everything to me which was a great help. Show details · 1
Find out how Seniors Car Insurance compares to other Car Insurance
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I found Attican your representative to be very knowledgeable and very pleasant to deal with, was able to have a laugh and joke throughout the process. We went to purchase via phone as we could not find details of car on line. It was good value and all was explained throughly. Show details · 1
The online quoting system was easy to use. As I did not finalise quote Australian Seniors contacted me to see if I needed any assistance. The staff were very friendly, knowledgeable and helpful. Choose Australian Seniors as competitive product, competitive price and ultimately the positive interaction with their people. Show details · 1
Negative reviews
I rang to get a quote for comprehensive insurance for 2 vehicles. The VW Tiguan is an R line which doesn’t appear in their system and can’t be added as a package. When I read the difference between the base model and the R line they told me they couldn’t insure the vehicle. Considering how many VW vehicles come in the R line it’s hard to believe they could be in the insurance business at all. Absolutely lousy experience. Show details
I sat with my beautiful dad and helped him with the process a week ago. Al we had to do os call back with the odometer reading and credit card today. English is his second language. It was the nost harrowing ridiculous call I have ever had. A terrible attitude. Please use this call fir training purposes. She was horrible to deal with. Show details
Hi Marie, Thank you for taking the time to… Read more (+2 replies)
I received and email to pay my excess for a car claim with banner of Australian Seniors Car Insurance. Unfortunately they outsource to Hollard Insurance. The email I received has incorrect information - to pay via BSB account information but does not state name of account. The bank then says its THE HOLLARD INSURANCE COMPANY PTY LTD. But you cant… Read more
type the information in account name as there are too many characters so it's impossible to pay. Yet the email says pay now. Inefficient and slightly bullying. Hollard need to get their act together.
Hi Ruth, Thank you for reaching out and I… Read more (+1 reply)
Recent reviews
one individual was very helpful, there where 2 others who i felt do not know how insurance works nor should they be employeed by this company. I was wary of discussing things further with those 2 individuals. Insurance is a regulated industry, and YOU MUST know what you are providing to a client. If you cannot answer a question, you need more… Read more · 1
training or simply don't work in insurance!
I would hate to know who purchased a policy and not fully understand it, staff should be able to fully reply with an appropriate answer, we know it's general advice, but when someone asks a question to answer it in the correct manner or clarify with your superiors. NEVER GUESS!
David was the staff member I dealt with and he was confident with the product knowledge which is what is required so that we can make an informed decision.
Danielle was very diligent. Had to bring me back twice. Handled the situation really well. I would recommend the company now to anyone for her lovely work and beautiful nature Show details · 1
Excellent web site easy to navigate and complete my car cover. Having to read the full 54 pages of terms was very onerous, therefore a lot wasn’t read but I had to agree before I could complete my application. This needs to be addressed and made simpler. Show details · 1
Changed from long time Insurance provider to Seniors Insurance. The premiums pricing being more competitive than offered by my existing insurer. Process was very smooth and easy. Staff very helpful and pleasant to deal with. Show details · 1
Find out how Seniors Car Insurance compares to other Car Insurance
Know better, choose better.
My experience with getting a quote was positive and I like the option to pay for the mileage I do per year. My policy doesn’t start for a week, so I can’t comment on making a claim. Hopefully I won’t need to. So far, so good. Show details · 1
My AS contact explained the policy I signed up for was extremely professional and made sure I understood the policy he was polite and extremely thorough I believe his name was Jorden Show details · 1
After 2 full days doing online quotes for comprehensive car insurance from multiple companies, I found that Australian Seniors offered the best value for us. I telephoned Australian Seniors and spoke to Sandra. I was extremely impressed with Sandra's friendly, professional and the concise manner in which she asked questions and provided answers… Read more · 1
to my queries. I feel very at ease with having chosen Australian Seniors Insurance for our car and I definitely recommend that you get a quote from them as they are very good value.
Georgia was an absolute delight to speak with. She explained everything about both policies i have chosen to take out for the future. I would reccomend Seniors Insurance to all my friends. Thank you Georgia for being so helpful. I also saved myself over $30 per month on my Car and House Insurance. Believe me this is an absolute mega saving of money not being spent from my Pension. Show details · 1
It was Easy as a competent friendly and helpful young man helped me through the process. He took his time and explained every step along the way. A great ambassador for your company. Show details · 1
The premium was competitive, my conversation with your staff member was pleasant and she was thorough, informative and knew her stuff. The online quoting process was easy and straight forward. Show details · 1
I spoke in person to a sales rep and not a computer. I had booked a call for a particular time and the company rang back within a reasonable time frame. This meant that there was no long wait in a queue. The sales rep was very polite, well spoken and did not rush through each detail. I was amazed at the cost of the policy. It was more than 50 per… Read more · 1
cent cheaper than other companies. The policy was very easy to set up. I have had a previous car insured with Australian Seniors.
I spoke to Kieran and he was amazing. He called me many times and followed up with a very competitive quote. Very knowledgeable and offered excellent service he’s an asset to your organisation Show details · 1
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Hi Ari, Ghank you for your feedback. We’re… Read more (+2 replies)