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Reviews

(990)
(139)
(21)
(4)
(10)
  • Value for Money
    4.8 (866)
  • Transparency
    4.7 (802)
  • Customer Service
    4.8 (836)

Very Good Excellent. Friendly and helpful

published

I was Very impressed with Senior Insurance Dianne was Excellent Helpful, friendly and made it a pleasure to deal with her and your company. Thank You for making it easy and helpful

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time<1 week
Claim DateApril 2020
Claim ApprovedYes

VERY GOOD

published

I FEEL THE POLICY WAS GOOD AND CHEAPER THAN THE ONE I HAD. THIS IS THE FIRST YEAR WITH SENIORS. WILL SEE WHO THINGS PAN OUT WHEN RENEWAL IS DUE NEXT YEAR.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelTOYOTA HILUX
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi John,
Welcome to Australian Seniors! I'm glad to hear we have been able to set up an affordable policy that suits your needs. Thank you for taking the time to share your experience with us, we really appreciate it.
Kind regards,
Alisa

Ross K.

Ross K.Metropolitan Adelaide, SA

  • 2 reviews

Service Plus

published

Excellent first up experience arranging Car Insurance ...Very thorough..Thank you Good Value
It is highly likely that we will be transferring all of our Insurance requirements as and when they are due for renewal

Transparency
Customer Service
Insurance TypeComprehensive and Compulsory Third Party
Plan covers drivers under 25Yes
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Car Insurance

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Very pleased and very competitive price.

published

Yes the policy is very good value. And I would recommend Seniors to all family and friends, I am very pleased the staff are friendly and very knowledgeable about the products.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelSuzuki Swift
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Colin,
I'm delighted to hear you have found value in your policy and that our friendly staff have been able to set up an affordable cover for you. Thank you for sharing your recommendation with us, we really appreciate it.
Kind regards,
Alisa

Very good.

published

Yes well explained & good value, as I have just joined I have not lodged a claim, the policy is a lot cheaper than the one we had that's why I changed.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMazda BT-50
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Kym,
It is wonderful to hear that we can provide you with an affordable option that is suitable to your needs. Thank you for taking the time to share your experience with us and welcome to Australian Seniors.
Kind regards,
Jessica

Loretta C

Loretta CSouth East Queensland, QLD

Easy set up process

published

We received our renewal for House and Contents as well as Car insurance this month from our current insurer and decided it was time to shop around for a better deal. As soon as we checked out Australian Seniors online we were happy with the price and value for money. The customer service over the phone was very good even in these difficult times as she had to work from home due to the coronavirus. All in all very satisfied.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Mary

MaryPeel, WA

Positives about getting old !!!

published

Well I'm now 65 years old & have been, for years with another insurance company which I have stayed faithful with.
It was very expensive for us. Now I have found seniors Insurance: yahoo. We are saving thousands!?
The young gentleman I set my insurance up with was lovely, explained everything clearly.

Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelJeep Cherokee
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Professional

published

The policy was easy to set up and reasonable value.

Can't say more than that, but I could quote a chapter of War and Peace to make up the 30 words!

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelNissan X-Trail T31
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Rod,
Welcome to Australian Seniors! I'm glad to hear you have found value in your cover and setting your policy up was met with ease. Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa

Satisfied Client

Satisfied ClientSydney, NSW

Good for Seniors, better than most

published

This is my second year with Seniors Insurance. I have been most thankful for the clarity of explaining the policy and processing same. So far the set up has been fluid and easy. Hopefully I will never have an accident and need to test Seniors for resolving a claim!

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi there,
I'm delighted to hear of the clarity you have found in your policy and that this process has been met with ease. Thank you for your continued loyalty and support, we really appreciate it.
Kind regards,
Alisa

Car Insurance

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This is perfect. Pay as you drive option is perfect for me.

published

I filled out details online for a quotation and the customer services rand within 10 minutes to discuss my interests. She called back as per agreed to finalize the my inquiry and interested, very efficient!

Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Col

ColSouth East Queensland, QLD

  • 2 reviews

This is what I want

published

Policy is great value, very easy to set up on the phone, Been with your company for 3 years. Don’t need roadside assistance, as I am with RACQ. Will get a quote from you regarding that. Very happy with the service.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMercedes-Benz E-Class E250
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Col,
I'm thrilled to hear of the value you have found in your policy and that setting you cover up was met with ease. Thank you for your continued loyalty and support, we really appreciate it.
Kind regards,
Alisa

Brian

BrianSydney Surrounds, NSW

Good Policy.

published

It was very good, very competitive, but I filled out details online and customer service rang later and went through all the same questions again. twenty seven twenty nine thirty

Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMazda 6
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Brian,
Thank you for taking the time to share your experience with us, we really appreciate it. We are always looking to improve the service that we provide our customers and your feedback will assist with this.
Kind regards,
Alisa

I feel confident with this company that I will receive help when needed

published

Yes my feeling is one of satisfaction with the cost of this policy and with the detailed presentation both on-line and via the telephone concerning factors that lead to pricing

Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelNissan Tiida C11 (Hatchback) Ti
See all answers
2 comments
Australian Seniors
Customer RelationsAustralian Seniors
Glenda F.
Glenda F.

It was my pleasure thank you

Dennis Edgar

Dennis EdgarSydney, NSW

Satisfied,can’t think of changing my insurance to anyone

published

Couldn’t asked for anything better
Just a month or so
My first road assistance just happened after a fortnight of getting my policy,the service is very good and it didn’t take that long to arrived.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMitsubishi Outlander PHEV ZL
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Great product

published

Fair pricing, flexible policy, ease to get policy. Shop front service was easy and good to use.
I am a new customer and hope to stay with seniors in the future.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelKia Sportage QL
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Car Insurance

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Charlie

CharlieMetropolitan Adelaide, SA

New customer

published

I have just become a customer of Seniors insurance so I cannot in all honesty pass comment other than say that the experience with the sales staff was excellent and they explained every question I asked.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelFord Mondeo MC (Wagon)
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Very good

published

Believe policy was of good value and well explained by your representative Rick, however was disappointed with the value given for the car feeling this low compared to age, mileage and my appraisal of presentation.
Iam new to this Insurance company this being my first transaction.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Lucy

LucyGreater Melbourne (Inner), VIC

Great service. Very clear.

published

Yes, I did feel the policy was of good value and easy to set up. I wasn't happy that the system cut out when I tried to pay for the policy, but then I spoke to a staff member and it worked out in the end.

Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Ibrahim

IbrahimSydney, NSW

  • 4 reviews

Insurer that Cares and is value for money

published

I am a new client and am well impressed by two different customer service officers, and they were unmatched in communication and fully helpful.
The policy featurs and price is unbeatable in insurance market.
Thank you Australian seniors insurance
Sincere regards
I A from AUBURN NSW

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota Tarago
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Good value for money compared to other insurance companies

published

Job very well done by Melissa - she listened. Only frustration has been that agreed value range much too low. Real market cost of these vehicles out of kilter with agreed value range. Would be worth having a look at this matter.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Page 1 of 59

Questions & Answers

daisy h.

daisy h.asked

I am the exist member, my name is [Name Removed], I am the existing member of the car insurance. My service No. is MOT [Number Removed]. I joined it on 11 July 2019. However, I never receive a hard copy from your insurance co. Please resend one copy for me. As my insurance is due soon.
Regards Stella

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Stella,
Thank you for reaching out to us. I have asked for Product Review to hide your personal details for privacy reasons and escalated your request to the relevant team to assist further.
Kind regards,
Jessica

Jinoos

Jinoosasked

Hi,
I Can see lovely review and I'm interested to get my comprehensive insurance from Australian Seniors , but I have two questions :

1-when you are asking about annual kilometer ,I'm using my car less than 10000Kms a year ,but when I purchased the car its odometer was showing 52000 kilometers so if you divide 50000 by 4 (car is for 2015) it would be 13000 kms per year ,I don't know what should I put ?(divide odometer number by year or my estimation ? maybe last seller was using a lot but not the new owner !!)

2-when you are asking when did you get your license ,I got my license 20 years ago but in Australia I got my license 5 years ago which one should I write (if its for Australia can you correct your form then there shouldn't be any confusion.

Thanks

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Jinoos,
Thank you for reaching out to us with your questions.
Your start odometer reading is your car's odometer reading that you advise to us before you enter into your period of insurance and as the Pay As You Drive cover is based on the distance you estimate you will be driving during the period of insurance.
Regarding your question about your driving experience, we do factor in the total years you have had a valid driving licence (excluding learner's licence and permits); including an international licence.
If you would like to discuss your queries further with one of our team members, please reply to my private message with your full name along with your best contact number and I will pass these on to the relevant team to reach out.
Kind regards,
Alisa

Sharyn

Sharynasked

What age do you have to be to get insurance from seniors car insurance

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Sharyn,
Thank you for reaching out. The minimum age is 17 years of age with a valid license to drive in Australia.
If you would like more information feel free to contact us on 1300 090 621 or visit our website https://www.seniors.com.au/car-insurance
Kind regards,
Alisa

Get an answer from our members and Australian Seniors representatives

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