Seniors Car Insurance

We have been with Australian Seniors now for 4/5 years. Because we limit the number of kilometres we might drive in a year the premiums are very competitive. Whenever we ring them up we always get our questions answered very quickly, the staff are very friendly but not pushy as some other insurers we have had contact with. Show details

Agent/woman who was spoken to was rude and short with response to questions. They seem to slip in extra expenses and hope you don't notice. You cannot choose to have your car sent to your preferred panel beater. Automatic $1,000 added to bill for being over the km limit regardless that it was not the case and had to be corrected and refunded. an… Read more

additional $500 added if you want to take your car after assessment deemed a write off, and not let the designated panel beaters take it to sell for parts. Assessment was not thorough, just based on what he could see panel wise and guessed there was other damage. Very disappointed with the whole handling of the process. Will be going elsewhere in the future for car insurance. Would not recommend to my worst enemy.

Took upto 5 calls to finalise my policy for various issues - new car without rego no, unknown odometer reading, your team member not available, did not call back, repeated legal conditions to agree, sometimes 3 times in the same call etc. Simplification needed. Show details

Easy to join up, even had my correct model when rego plate number used compared to others Show details ·  1

Very impressed with quick reply to my enquiries re car insurance. Customer Service Officer very patient - understanding and competent Show details ·  1

Very happy with Jordan’s customer service. Also happy to save monthly on premiums. Show details ·  1

I was looking for an Insurance company that was straight up and offering a no nonsense easy to understand policy for my car. I spoke to Jordan a couple of times...and he put me on the right track immediately....with his pleasant customer treatment..... Everything was explained in detail....with different offerings available for the consumer...and… Read more ·  1

made it so easy to understand and put mind at ease.... So took out a new policy with him....and this is how all insurance companies should be like. I give a 5 ⭐⭐⭐⭐⭐ Rating for Jordan...and the company... Seniors Car Insurance....

Quote was 1/2 the price of the existing car insurer - and website was easy to navigate- so we have now decided to not renew with other insurer and become a Aust Snr customer for car insurance Show details ·  1

The staff that initially quoted me a month ago and the gent that finalised the policy were so patient and professional. We changed from NRMA and saved $400 per year. I was sorry to leave NRMA after 40 years. Show details ·  1

After being with them for many years (10 Years +), I am shocked. I was paying $35 pm for vehicle insurance and now after my vehicle was written off to which I'm not at fault I'm quoted $115 pm for a similar vehicle. Really? Luckily another company took my no fault into consideration and gave me a much better deal. How does that work? The only positive is that my claim did go through smoothly. Show details

It is about the cost. That is the up front cost. My Car is very old (28 years). It has very little "insurance value" approximately $2000. It is a 1997 Subaru Forester with 220,000 km on the clock . It would cost me more than $10000 to get an equivalent replacement if such a thing existed. I purchased this insurance based on reviews. Not the… Read more

ludicrous reviews stating how easy it was to give my money to the Insurance company but the reviews on how fairly and rapidly claims were processed. Insurance no matter how cheap or expensive have no value if claims are rejected. When you have a flash car and are dripping with money comprehensive insurance would be the norm. The poorer you are and the trashier your car you drift towards the more affordable 3rd party Fire and Theft policy. For some bizarre reason with Seniors Car Insurance 3rd party Fire and Theft is more expensive than comprehensive. My brain hurts. I went through the online assessment for a quote but just to be sure I rang SCI. A nice pleasant person offered me the same policy as the online policy but at a significantly higher price. Wierd??. Try not to ring SCI. The endless description of what a bad person you are and what will happen to you under their Legal System makes you want to kill yourself just to deny them the pleasure.

What a waste of time. We battled for 5 months with dismissive and unhelpful customer service staff. A claim was submitted we chose a local repairer who then tried multiple times to upload his quote. Despite many phone calls and being ignored that there were software issues FINALLY one helpful person escalated the claim and the quote was assessed and another month later the car was repaired. 6 months !!!! What on earth are we paying for? Show details

The process didn't take long and the operators were helpful during the process. considering i was cancelling a policy on a car i had sold and taking out a new policy on a car i had just purchased . excellent communication . Thankyou Show details ·  1

Incredibly fast and straightforward process! My various insurance payments needed reviewing and I got an online car insurance quote from Australian Seniors, and I am seriously impressed by how seamless the system is. I was expecting a long, tedious questionnaire, but the interface was modern and highly intuitive. The system instantly pulled up my… Read more ·  1

vehicle details with just my registration number, which saved a lot of time. The process explained the different coverage options clearly without throwing a bunch of confusing industry jargon at me and I was able to easily see the costs associated with differing coverage. Within a short time, I had a highly competitive comprehensive cover quote sitting in my inbox. It is an absolute breath of fresh air to see a company invest in a great online user experience. Highly recommend giving their online tool a go! By the way I purchased the insurance.

I spoke to a friendly and helpful lady called Erin. She explained the details of "pay as you drive" and has saved me a lot of money. Everything was disclosed and a policy organised in an easy manner. Show details ·  1

Great experience! Very friendly & professional customer service. I took out both car and home insurance. Policies covered all my needs. Excellent value with an easy website to navigate for quotes. Great value as a retiree. Cheers Show details ·  1

The process of getting a quote online was quick and seamless and we were happy with the option to specify the number of kilometres and adjust the excess to get a better price. Show details ·  1

Customer support was fantastic, easy to talk to and understand which is really important for the oldies. Shared informative info. Easy sign up and very affordable which was the nail in the coffin. Show details ·  1

It was a bit difficult online for myself like do i have a windscreen on my pay as you go so I paid extra for it, odometer reading but I worked it out as my policy was not due just yet, but after some more reading, I found I just ring 2 days before to update it. I like just to keep things simply and straight forward not all this reading not policy… Read more ·  1

declaration etc it is so long that I give up and just click yes understood... Why don't they just say your covered but maybe not for this etc In the end your policy was the best price for me. I was insured with you last year and when renewal came I felt it was too expensive..I shopped around and ended up finding pay as you go was cheaper with your company. There should be a loyalty discount then maybe that would be a incentives to stay with Australian seniors and not have to keep shopping around each renewal. This will be my second consecutive year with your firrm Thankyou .

My car was written off after a severe crash,with a kangeroo a couple of weeks ago. No injuries except for the poor animal. The claim was accepted, practically immediately. Plenty of contact between Seniors reps and myself. I was kept up to date,all the way. Claim,and all monies paid in less than two weeks. outstanding service,great example for other insurers to follow. Show details ·  1

I was given quotes over the phone and then emailed to me. I was allowed to mess around a little checking what different options will cost me and was then able to decide what suited me best. I suppose the only thing that could have been better, would have been an option to pay quarterly rather than for the year - and what extra that might cost. Show details ·  1

The person I spoke with was really informative, polite & patiently explained the policy. I was very impressed with the ease of setting up & the price. This is my first experience with this company but I am definitely going to get a quote for home & contents Show details ·  1

Chloe was fantastic she explained everything thoroughly. Extremely Great Customer Service and good knowledge of the product. Thank you again Chloe you have been very helpful. Show details ·  1

Excellent service from start to finish. The team was professional, responsive, and genuinely helpful throughout the entire process. They explained everything clearly and I highly recommend. Show details ·  1