Integrity Extended Warranties

Good response and follow-up on the claim for my car, I felt that the car problem was handled promptly with the mechanic, the staff answers immediately to your phone calls. Show details ·  1

Had just recently bought my car and the Transmission went on it and needed a re build. Integrity handled all paper work from Mechanic amd claim was partially approved to cover majority of the costing. Very happy with the outcome made a stressful time very manageable. Great work team Show details ·  1

Lack of Integrity Warranty, Absolute rubbish warranty option. I cannot recommend this warranty product, whilst I feel it is not I Warranty (Now trading as EDS) fully to blame the support and warranty coverage are worthless. We were sold a warranty by Gardener Autos in Perth, told it was the best Warranty in the universe and shown some glossy… Read more

marketing brochure, were meant to receive the full Policy documents direct from iWarranty, however we never received the policy documents, the 14 days cooling off period expired and we could not opt out of the policy, there is a long list of everything they don't cover, and a very small list of what they do cover. Sure we should have read more into this policy and avoided being bullied by the dealer to buy the policy. Just be aware folks, there is no pro rata refund if you sell the vehicle before the end of the policy. You can transfer the policy, but it has to be within 7 days so if you are trading the car at a dealer there is no guarantee the dealer will take the policy. Ensure you get the full policy documents within the 14 days. Hopefully at some point EDS will get hung out.

I have had assistance from Integrity warranty on 2 occassions, on both occasions I was quite satisfied with the way in which I was treated, the timeliness of the claims made and the amount that I was offered to cover the item(s) that needed… Read more ·  1

replacement.. I am happy that I did take out this warranty as it has come in handy and has outweighed the amount it cost at this stage, I feel positive about any future events that may arise knowing that integrity warranty are there to help where they can.

Got the insurance via the car dealer as it’s was… Read more ·  1

a pre owned and 10yo car.

Aircon broke just outside the dealers 3 months warranty. Am glad got the insurance. Called the hotline and service staff wasn’t too friendly. Gave us a mechanic within 20km but not a good one. Replaced the compressor (insurance only paid for a 2nd hand one and labour). Paid for re-gas $220 and less than 48hours, aircon stopped working again. Went down to mechanic and he mentioned condenser broke. Again a bad feeling! Looks like the insurer does not vet their mechanic. Apparently this one is not honest. Leave us wondering if the compressor was really broken!!!

We called after the Xmas break and got a friendlier service staff. She gave me 3 mechanics though 25km away. After some reviews research, we went for one. Felt better this time with this one at Clayton south. Still in progress as issue not fixed yet. But repair for my radiator (cheapest!!! From insurer) was approved within a week. Reasonable insurer but would think they need to really do routine checks on their mechanic as some of them are just ripping us off and wasting the car owners time.

My experience with Integrity has been very worthwhile. The staff have consistently been kind and thoughtful, always calling me after each interaction with the dealership to keep me updated. The only downside has been the wait for parts, since many need to come from the eastern states rather than WA. That said, the team has always been pleasant and professional, and I really appreciate that the business is proudly Australian. Show details ·  1

I recently purchased an extended warranty with my second-hand vehicle, and only four days after taking delivery I needed to make a claim. I was understandably worried, especially as I’m currently dealing with significant family matters interstate, but the entire process was handled professionally and efficiently from start to finish. The claim was… Read more ·  1

assessed quickly, approved without unnecessary delays, and paid promptly. The team was responsive, helpful, and made what could have been a very stressful situation completely hassle-free. Having the extended warranty has already proven its value, and I’m incredibly grateful for the support I received when I needed it most. It’s given me real peace of mind and confidence in my vehicle purchase. I wouldn’t hesitate to recommend them to anyone considering an extended warranty. Thank you for the excellent service.

I recently purchased a 2nd hand vehicle for my son for work and took the option of an extended 12-month Integrity warranty. After two months of ownership the vehicle experienced some transmission issues. After securing a diagnosis on the issue I submitted a warranty claim to Integrity seeking confirmation of warranty coverage. On the same… Read more ·  1

afternoon of submitting the claim, I and the repairer were both contacted by Integrity to confirm the claim was endorsed under warranty for the full amount. This enabled the repairs to be made and ensured a quick turn around in getting the vehicle back on the road. Shout out to Integrity for making the process hassle free and timely.

Bunch of Scammers Knocked back my warranty request when it says electrical fault is covered under their information. What's the point of paying for warranty when they reject all your claims? even went for level 4 of the absolute cover. More like absolutely cover's nothing. Avoid like the plague. Show details

NEVER USE THIS COMPANY!! Failed to listen to multiple independent mechanics AND THEIR OWN APPROVED MECHANIC!!! A waste of money taking out an extended warranty with this company!! My mechanic identified back in December that my car was burning oil and low compression in all cylinders, after submitting my claim to integrity they denied it for… Read more

“wear and tear”. The car has only done 110,000kms and has been routinely serviced, how can they claim an engine fails at this age??? Then we went through their internal dispute resolution where they only agreed to have an “approved mechanic” look at the car after I submitted a complaint to the AFCA. Their mechanic was “unable to identify any faults with either the vehicle or the engine” and “there are no issues with the vehicle” and closed our complaint. This whole process took 3 months from my initial claim!!

I then had a seperate mechanic do diagnostic to get an independent opinion, he agreed with my original mechanic and that the engine could fail at any time. I also had diagnostics done by the car manufacturer who agreed as well. We took the car back to Integrity’s “approved mechanic” who did another assessment and now agrees.

With this we submitted a claim this week to integrity who have AGAIN denied due to wear and tear? How can engine failure be wear and tear, when the service history has been maintained and in your own words 2 MONTHS AGO “there are no issues with the vehicle”.

Feel sorry for their inexperienced claims staff that have to deal with the incompetence of their management!! I will be taking this further with consumer affairs Victoria.

I was contacted today by Integrity and informed that my claim is approved for repair.  Unfortunately, only $2,969.00 plus $500.00 was approved for the claim amount rather that the maximum of $5000.00. Total repair bill was $6,834.00 as the entire engine needed to be repaired. This is extremely disappointing and I am disputing this in that the… Read more

entire engine was impacted by the oil pump failure, in particular the turbo charger being seized due to oil starvation.  All this is in the report. However Integrity / iWarranty dont agree and only covered for the oil pump and labour. Surely one with mechanical knowledge in Integrity understands that a failed oil pump will no longer pump oil to the Turbo charger as it too requires oil lubrication amongst other moving mechanical parts requiring lubrication. I paid $2700.00 for the Absolute Level 2 extended warranty and I feel let down. Please review your assessment to cover the maximum claim amount of what I understand it to be $5000.00

Also, the claim consultant was rude and was talking over me entirely.

please

When we signed up with Integrity, I thoroughly read the Warranty details some 2 - 3 days after purchasing the car and only then realised how concise/limited the warranty is compared to a new car warranty. It is rather strict and have already booked the car in for its 6-month service as instructed in the policy. Normally I service a car to mileage.… Read more ·  1

The fault that we had to deal with took a few days to be cleared by Integrity, before any work was commenced. That meant we had to leave the vehicle in Sydney for over a week as we could not drive it. Living some 200klms south of Sydney meant the car had to be repaired by the mechanic in Sydney where we limped into. This caused some grief with time and inconvenience, but the repairs were eventually approved by Integrity. We were slightly out of pocket for consumables, (not covered in the policy) but the reimbursement more than covered the cost of the 3-year warranty purchased. This we are very happy with and hopefully will not need to use the warranty again. All in all, quite happy with the procedure and the reimbursement for 95% of the costs.

The claim i made with integrity was delt with very quickly and without any fuss. I have only had this insurance for a few months and would recommend integrity as a reliable and friendly company to work with Show details ·  1

Only recently purchased a used car and took out an extended warranty and glad I did, had problems with the car almost immediately but,from my first call to integrity everything ran smoothly from inspection to approval to repairs. Show details ·  1

Easy to set up warranty.Great on response time on claims .Helpful and friendly staff. Have been with integrity for 4 years and couldn’t be more pleased with the results. Show details ·  1

I thought it was going to be stressful dealing with warranty stuff but I was absolutely proven wrong. It was an absolute dream to deal with you guys absolutely stressfree and reached all expectations. I would 100% recommend you guys to my friends or anybody else that needed a warranty, thank you so much for making everything so easy and… Read more ·  1

stressfree. I was also really impressed of how fast you guys took care of everything very very prompt. Thanks again, Chris Audi Q7

Best policy i have ever had in australia Got my cover processed within 2 days! Also to the full amount and it was very very helpful and super fast. If anyone is looking to buy an extended warranty for their vehicle i would definitely suggest to buy it out from integrity. Great job done with super fast speed. Show details ·  1

Great Service from Integrity Extended Warranty I had a fantastic experience with Integrity Extended Warranty. Kane and the team handled my claim smoothly and professionally from start to finish. Kane’s communication was clear and consistent, making the whole process easy and stress-free. The entire team was responsive and genuinely committed to helping. Really appreciate the support—highly recommend! Show details ·  1

This warranty is a complete scam total waste of money please do not buy this product complete rip off you've been warned!!! You'll pay thousands for very little cover simply not worth it this is not insurance please do not waste your money on this Show details

I purchased a 3 year warranty on my purchased car in 2024 november from Gardner. My car was towed to Stuttgart Mercedes as the car was overheating. Report showing thermostat and cooling pump failure and needed replacement. I forgot that I purchased this warranty and so repairs was done and quoted me $3200. On picking up my car, I realised that I… Read more

purchased this warranty and contacted Stuttgart about the warranty who then sent a claim to Integrity car warranty. I received a call from Integrity the next day saying my claim was denied as the works was carried out without their authority. Also I was blamed by the caller for not reading the fine print on terms and conditions relating to "unauthorised works". Despite my explanation that I had forgotten about my extended warranty purchase, the person reiterated tha the claim will be denied despite my appeal to the manager. I requested the claim to be escalated to the manager for an appeal in writing.

My case was reviewed and Integrity has kindly reimbursed $904 of my unauthorised works. This goodwill gesture has been a relief for me and I am very appeciative of this.

Thank you to the review team of Integrity.