Integrity Extended Warranties

Staff were friendly and easy to talk to and helped me out with anything I had questions about. Timing was great, didn’t have to wait to long for responses and approvals. Very happy with the service. Show details

Warranty claim was quick and easy. Diagnosis sent to Integrity who contacted me within 24h to discuss the claim, and less than 24h later advised it was approved. Wonderful to have a company who uses actual people rather than AI and chat bots to talk to. 4 stars only as warranty limits could be higher and more proportional to the average costs of repairs, but as a company, very easy and friendly to deal with. Show details ·  1

They were easy to deal with however they weren’t clear upfront that I would also be out of pocket. The matter was dealt with quickly and my car has now been fixed. Show details

Got the insurance via the car dealer as it’s was… Read more ·  1

a pre owned and 10yo car.

Aircon broke just outside the dealers 3 months warranty. Am glad got the insurance. Called the hotline and service staff wasn’t too friendly. Gave us a mechanic within 20km but not a good one. Replaced the compressor (insurance only paid for a 2nd hand one and labour). Paid for re-gas $220 and less than 48hours, aircon stopped working again. Went down to mechanic and he mentioned condenser broke. Again a bad feeling! Looks like the insurer does not vet their mechanic. Apparently this one is not honest. Leave us wondering if the compressor was really broken!!!

We called after the Xmas break and got a friendlier service staff. She gave me 3 mechanics though 25km away. After some reviews research, we went for one. Felt better this time with this one at Clayton south. Still in progress as issue not fixed yet. But repair for my radiator (cheapest!!! From insurer) was approved within a week. Reasonable insurer but would think they need to really do routine checks on their mechanic as some of them are just ripping us off and wasting the car owners time.

paid for 3 years and when the water pump died , rang this [Content Removed] thinking it would be a easy process, referred to "there mechanic " that… Read more

had no knowledge of VW and didn't know how to do it , quoted 2500k for the timing belt that had to be replaced when doing water pump and of course Intergrity don't cover the timing belt, staff straight on to finding a way to get out paying for anything, I started to think they are a circus , beware, they are [Content Removed] and [Content Removed]

Ring them up to put in a claim and before you even speak to someone you have some arrogant tart knocking back your claim. As for having them ring you back...forget it. They will do everything possible to get out of a claim even though you're paying… Read more

a high premium. In my case is was full bumper to bumper warranty, 3 years full cover for just over $4k. I decided to sell the vehicle rather than deal with these muppets. Integrity...anything but !!! They should change their name to Vermin.

Turbo went on my car and I was expecting a nightmare dealing with warranty people, but Endurance Warranty were actually pretty good. They approved the claim and paid the full $3000 covered under my policy which helped with the repair bill. Whole process was pretty straightforward and the mechanic dealt with most of it. Definitely glad I had the warranty when this happened. Show details ·  1

I am writing this to share another "once again" amazing experience with Integrity Extended Warranties. We recently had the air conditioner fail on our vehicle, which is covered under our Endurance Warranty plan. From the moment we started the claim, the process was seamless: Expert Support: Our claims agent was incredibly helpful and… Read more ·  1

professional.

Proactive Coordination: They worked directly with our mechanic, handling the technical details so we didn't have to.

Hassle-Free: The repair was approved and fixed without any stress or "hoop-jumping."

It is rare to find a warranty company that genuinely makes the repair process this easy. I honestly can’t recommend them enough to anyone looking for peace of mind on the road.

Honestly, I wasn’t sure what to expect when my car’s AC suddenly stopped working, but my warranty provider helped out. I put in a claim thinking it might turn into a headache, but it was actually super easy. They approved it without any drama, and the repair was covered. Happy customer. Show details ·  1

I purchased an extended warranty thru car giant in Perth when i purchased my D-Max ute in 2024..never made a claim...ive attempted to cancel the warranty..they are refusing saying its outside of the cooling off (14 day) period..my contract says i may cancel at any time..terrible company STAY AWAY.. Show details

Would have given 0 stars if that was an option. Absolutely disappointing experience dealing with this warranty company. My BMW required turbocharger replacement after the workshop confirmed excessive play beyond manufacturer specifications causing drivetrain faults, yet the claim was still rejected as “wear and tear.” Their entire argument was… Read more

basically that components wear over time — by that logic almost any mechanical failure can be denied eventually.

No manufacturer service interval, lifespan, or actual evidence was provided to support their assumptions, yet they still chose to reject the claim. It genuinely felt like the process was focused on finding reasons not to pay rather than fairly assessing a legitimate mechanical failure.

Be extremely careful before purchasing this warranty and read every exclusion clause thoroughly. In my experience, they showed little genuine intention of supporting major claims when it mattered.

So I have just called as I need to get my window checked as it’s not going down electric, but I’ve been told that I have to pay for the diagnostic myself. This already is giving me red flags. Show details

The service from Iwarranty was straightforward and hassle-free. I took my car to their repairer, the claim was quickly approved, and the car was fixed. This is the second claim I have made with Iwarranty (for different cars), and each time the process has been easy and without any issues. For me, I wouldn't consider buying a second-hand car without this warranty. Show details ·  1

We put a claim in after we had a diagnosis and received conformation the same day. There was a slight miscommunication with the repairer but after a phone call to Integrity they sorted it out for us. The lady on the phone was extremely helpful and friendly. We have only had the policy since January so we are very happy. Show details ·  1

I am very happy with provided services with Integrity. They are very prompt, reliable and always available when needed. It would be great if mechanics were aware of their straight forward conditions. Show details ·  1

I purchased a 2010 Mercedes E350 in January 2026 and purchased the 5 year extended warranty. After 2 months it developed a faulty ignition switch which is a fairly common fault I've found since on these older models. Endurance covered the switch and labour which was clearly listed in the warranty form of what was covered. It was a fast a easy… Read more ·  1

process to claim, simply rang Endurance and they quickly approved the inspection process to proceed. The mechanic filled out the quote and dealt directly with Endurance on your behalf so all went very smoothly taking the stress out of the process.

Had to put in a claim for repairs. Once a quote and email was sent the claim was accepted within 12 hours. Was phoned to be told that it was accepted and recommended to book my car in for repairs. Easy to talk to on the phone, very helpful, didn’t mind that I was asking a lot of questions. Overall happy with my experience with Integrity!! Show details ·  1

I have had assistance from Integrity warranty on 2 occassions, on both occasions I was quite satisfied with the way in which I was treated, the timeliness of the claims made and the amount that I was offered to cover the item(s) that needed replacement.. I am happy that I did take out this warranty as it has come in handy and has outweighed the… Read more ·  1

amount it cost at this stage, I feel positive about any future events that may arise knowing that integrity warranty are there to help where they can.

I recently had a failure of my air-conditioning system on my Porsche Panamera Turbo. I contacted Integrity and explained the situation, and they sent out the process required to submit the claim very quickly. It was explained that as I was in a regional area that I could take it to any approved air con specialist close to me. I was required to… Read more ·  1

have an assessment done of the fault and have the repairer submit an itemized quote for repairs. This was done and submitted, and my claim was approved a few days later, all be it, some of the quote was not covered as it was explained to me that subsequent damage to other parts from failure of the original are not covered. This is stated in the warranty. The quote was approved for the replacement of new compressor and all the labor including the original invoice I received from the mechanic for the quote to Integrity. So, all in all, considering the cost of Porsche parts I was very satisfied with the service from Integrity. Cheers Rene

I bought this extended 5 year warranty in 2014 through the dealership that I bought the vehicle from. So glad that I did because to date I've had 3 claims which were all approved in a very professional manner. I found the staff to be very efficient and helpful. I certainly recommend this product Show details ·  1

BMW discovered a water leak on my coolant pump and so called I Integrity. The lady I spoke to was super friendly and confirmed it should be covered. She sent me a link to provide the required paperwork, which I submitted on a Thursday. By the following Wednesday that car was repaired. Very impressed with the friendly staff and super quick claim time. Show details ·  1