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Integrity Extended Warranties

Integrity Extended Warranties

Endurance, Absolute
3.8 from 344 reviews · View Statistics

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Reviews

  • Value for Money
    3.8 (291)
  • Transparency
    3.7 (282)
  • Customer Service
    4.0 (295)
  • Claim Resolution Time
    • <1 week (159)
    • 1-2 weeks (35)
    • 2-4 weeks (12)
    • 1-2 months (6)
    • 3+ months (6)
  • Claim ApprovedYes (184) · No (33)
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Narelle

Narelle Perth, WA

Fantastic Customer Service

published

Gearbox went on my Mitsubishi Triton, they were very responsive with the approval, only took a few days to approve my claim. I would definitely recommend to anyone purchasing a vehicle.

Value for Money
Transparency
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The reviewer stated that an incentive was offered for this review

Jasmine

JasmineSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Scams

published
Value for Money
Transparency
See all answers

Admire their service for my gear loss

published

Yes, whether it took little bit long to process but I am satisfied..
My problem is solved a bit. Thank you
I am with this insurance company since 2 months. Yes I need road side assistance and they have promised me to give 6 months free roadside assistance which was great news.

Value for Money
Transparency
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The reviewer stated that an incentive was offered for this review

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Megan

Megan Wide Bay-Burnett, QLD

Claim

published

It took about three weeks for the claim to be finalised it was very stressful as they wouldn’t tell me what was wrong with the paper work ect. They were all nice

Value for Money
Transparency
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The reviewer stated that an incentive was offered for this review

Lydia wass

Lydia wassFar North Queensland, QLD

Absolutely would recommend these guys.

published

I got this insurance when I purchased my vehicle In Cairns. 1 year later I have had a slight issue. With just one call to Integrity and a couple brief questions. The lady I spoke too was amazing she sent me through too thier mechanic, asked for some proof of service and the next day I have been approved. My vehicle is on the way to being fixed. Saves you having insurance.
Thanks guys

Value for Money
Transparency
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Alex

AlexMetropolitan Adelaide, SA

The name is an oxymoron to the service they provide

published

Denied my warranty on a technicality - purpose of their business is to screw people over - not to help them in a time of need.

Their warranties are not worth the paper they're written on. Malicious company - don't bother.

Incentivised ReviewNo
Insurance TypeComprehensive
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties
Katrina

Katrina Wheatbelt, WA

Great service.

published

Value for money. Already saved me money with this recent claim. Recommended to anyone purchasing a second hand car. Great customer service and happy to deal with again if the car needs further work on it

Value for Money
Customer Service
See all answers
1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Katrina, we are glad that the warranty was able to help you in time of need. Thanks for the feedback
Anna

The reviewer stated that an incentive was offered for this review

Sharon

SharonQueensland

Helpful Assistance

published

Our policy was organised by the vehicle dealership on our behalf 2 years ago. Although the cover is limited any monetary assistance with repairs is very much appreciated when we are on a limited budget. Integrity staff have been most helpful processing my claim. Highly recommended.

Value for Money
Transparency
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Sharon, thank you for your feedback and I'm glad we were able to help
David

The reviewer stated that an incentive was offered for this review

do not use intergrity! Check the warranty company before taking warranty out

published

Had a waterpump failure after four months of owning a vehicle, because the part needing replaced had a pulley attached and they “don’t cover pulleys” they wouldn’t cover any of the cost to replace or repair the vehicle, I have only had the vehicle for 4 months, paid 3.5k for warranty and repairs are coming to almost 2k, this warranty is a scam.

Value for Money
Transparency
See all answers
1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Luke, it's disappointing to hear that you did not have a great experience. We are currently looking further into your matter and will contact you today
Anna

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Colin Phillis

Colin PhillisWheatbelt, WA

It is very comforting to know I have this cover

published

Had the cover for almost 12 months and have just made my first claim. The process. Went very well. The integrity staff were professional and easy to deal with. So far so good.

Value for Money
Transparency
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Thanks Colin, its great to hear it all went smoothly for you.
David

The reviewer stated that an incentive was offered for this review

Kerry Mann

Kerry MannSydney, NSW

Easy as, but there was a catch...

published

My claim began as a single claim and this was processed quickly and without fuss.

During the servicing work to rectify the failed component, another component was found to be beyond repair. Because of the urgent requirement to get the car back on the road I advised the mechanic to proceed. I followed up with a request for second claim via email that evening due to difficulty reaching Integrity via phone.

Technically, this was an unauthorised repair and I wear the cost. However, I am disappointed that a simple call to the mechanic to verify the requirement wasn't made by Integrity to validate my claim. Could have been 5/5.

Value for Money
Transparency
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Thank you Kerry for providing your feedback. I've passed on your comments to our Claims Manager which will help us continue to improve our service.
David

The reviewer stated that an incentive was offered for this review

Mell N.

Mell N.Sydney, NSW

Awesome!!!

published

Fast, reliable and also very prompt. I would so definitely recommend to everyone as it's been an easy experience. Was very happy with the service I received so thank you

Value for Money
Transparency
See all answers
1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Thank you Mell, it was our pleasure to help you out with your claim.
David

The reviewer stated that an incentive was offered for this review

Robyn Plowman

Robyn PlowmanRichmond-Tweed, NSW

  • 2 reviews
  • 2 likes

Great Support

published

Person on phone was very clear with instructions on how to proceed with our warranty claim and it was actually much simpler than we thought.
Process took about 1-2 weeks which we were happy with- we have been with Integrity for just over 12 months now.

Value for Money
Transparency
See all answers
1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Thanks Robyn, we are happy to hear that the process was simple for you. We appreciate you taking the time to leave the feedback
David

The reviewer stated that an incentive was offered for this review

Great Service and a Positive Attitude!

published

Quick reply times, customer satisfaction, great communication and all questions answered. Had some difficulty with choosing the right mechanic for the repairs and they found the perfect one in a short amount of time.

Incentivised ReviewNo
Insurance TypeComprehensive
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Thank you Byron for your nice words, we value our mechanical partners who do a great job.
David

Steve D.

Steve D.Perth, WA

Best Ever

published

I have been with Integrity for almost 3 years. Very easy to set up - the dealer did all the work!
I have made about 5 claims during this time, and all claims were handled in a quick and professional manner. If not for Integrity, I would now be suffering financial hardship due to the expensive nature of the repairs. I will definitely have Integrity insurance with my next car. 5 Stars!

Value for Money
Transparency
See all answers
1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Steve,
We are glad to of been there for you during these unfortunate incidents. Thank you for your feedback
Anna

The reviewer stated that an incentive was offered for this review

Car Insurance

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Ryan.O

Ryan.OSouth-Eastern Region, NSW

Life saver!

published

So glad I have this warranty, tough times and can't afford to have my car off the road or pay for repairs myself. Claim was approve and car back in the road in 24 hours. The staff were all super helpful.

Value for Money
Transparency
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1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Ryan, I've passed on your kind words to our team
Thanks
Anna

Tammie

TammieFar North Queensland, QLD

This is perfect you guys are wonderful

published

You guys were wonderful and was very helpful thank you I appreciate the help you guys have given me thank you so much at least I know that I can rely on you guys for next time thanks once again

Incentivised ReviewNo
Insurance TypeComprehensive
See all answers
1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Thank you Tammie for your lovely feedback
Anna

Kathy

Kathy

  • 2 reviews
  • 1 like

Relieved l had the Platinum coverage.

published

My BMW Z4 had a fuel pump failure under warranty. After talking to almost all of their staff numerous times l found them courteous & polite. Problem solved. Such nice people.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Kathy, We love our claims team and we appreciate you calling them out.
Anna

The reviewer stated that an incentive was offered for this review

Fast and true to their policies.

published

Made a claim and after sending in proof of service documents, the claim was successful in 24 hours. Great warranty for first cars or old second hand cars. would recommend.
104899

Value for Money
Transparency
See all answers
1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Thanks Ethan for the feedback, I'll be sure to pass onto our team
Anna

The reviewer stated that an incentive was offered for this review

Hannah

HannahPeel, WA

Great product!

published

Lodged a claim following a faulty alternator. The claim process was quick and easy and after the mechanic had assessed the problem, I got the go - ahead within 24 hours. Great service!

Insurance TypeComprehensive
Plan covers drivers under 25No
See all answers
1 comment
Integrity Extended Warranties
ICC CSIntegrity Extended Warranties

Hi Hannah, it sounds like our team and the mechanic worked efficiently to get you back on the road quickly. Thanks for the feedback.
David

The reviewer stated that an incentive was offered for this review

Page 1 of 18

Questions & Answers

Jan A.

Jan A.asked

Integrity Extended Warranties

Hi I was reading in the comments above about warranty becoming inactive if done on due time! My question is does it matter where the service is done? If it's not done in the vehicles agency it's not valid!?

1 answer
Megan
Megan

Mine didn’t matter which mechanic done the work as long as they are fully licenced hope that helps.

Lisa R.

Lisa R.asked

Integrity Extended Warranties

I submitted a complaint to the internal resolution department and received an email the next day advising someone would be in contact in 10 working days. It’s now 12 and heard nothing but crickets?

No answers
WENDY

WENDYasked

Absolute Warranty

Why doesn't the warranty pay for the coolant when replacing the water pump? Thanks.

1 answer
Ali S.
Ali S.

Coolant is liquid and liquid comes under service. Service is not covered. Its pretty cheap to buy a coolant.

Get an answer from our members and Integrity Extended Warranties representatives

Details

Compare both Integrity Extended Warranties
CategoryCar InsuranceCar Insurance
Coverage TypeMechanical Breakdown / Extended WarrantyMechanical Breakdown / Extended Warranty
UnderwriterIntegrity Car CareIntegrity Car Care
Legal Liability Cover Not IncludedNot Included
Roadside Assistance IncludedIncluded
Reduced or Zero Excess Windscreen CoverNot OfferedNot Offered
Choice of RepairerAllowedNot Applicable
After Accident Care
Hire Car after an Incident

Included up to $100 per day in the event your vehicle breaks down

Included up to $100 per day, up to 7 days in the event your vehicle breaks down

Emergency Transport & AccommodationIncluded up to $150 per day in the event your vehicle breaks downIncluded up to $150 in the event your vehicle breaks down more than 100 km from home
Towing Costs Not ApplicableNot Applicable
Hire Car after a No Fault Accident

Not Applicable

Not Applicable

Essential / Emergency RepairsNot ApplicableNot Applicable
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot ApplicableNot Applicable
Hire Car after Theft

Not Applicable

Not Applicable

Lock and Key ReplacementNot ApplicableNot Applicable
Transit Cover Not ApplicableNot Applicable
Trailer & Caravan CoverNot ApplicableNot Applicable
Child Safety Seats and PramsNot ApplicableNot Applicable
New-for-old Car Replacement

Not Applicable

Not Applicable

Personal Property CoverNot ApplicableNot Applicable
Uninsured Motorist Benefit Not ApplicableNot Applicable
Accidental Loss or Damage
Malicious Damage / VandalismNot ApplicableNot Applicable
FireNot ApplicableNot Applicable
CollisionNot ApplicableNot Applicable
Natural EventsNot ApplicableNot Applicable
Theft or Attempted TheftNot ApplicableNot Applicable
ManualDownload manualDownload manual
Compare both Integrity Extended Warranties

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