Integrity Extended Warranties

I had a great experience with Integrity Extended Warranties. The water pump on my 2019 Skoda Superb needed to be replaced, and I submitted a warranty claim. The team accepted the claim and covered the repair costs without any hassle. The entire process was smooth, straightforward and stress-free. The customer service team was extremely friendly,… Read more

helpful and professional throughout.

It's reassuring to have a warranty provider that actually delivers when you need them. Very happy with the experience and would definitely recommend Integrity Extended Warranties

Very good for cars that are 5+ years old. Just need to be aware that policy holder will have to pay for diagnosis. if the affected parts are not covered in the policy, policy holder will not be reimbursed for the diagnosis. If your claim is covered, used parts equivalent value only will be approved. Policy holder will have to pay the gap for new parts. Show details

Great – The team were great to deal with and approved the work really quickly Show details ·  1

Exceptional service... great communication... prompt responses... I would highly recommend Show details ·  1

I bought a Nissan X-Trail from a dealership and unfortunately, about two months later, it developed an issue with the oil pump that needed to be replaced. I contacted Integrity Warranty and was very happy with how they handled the claim. The repair… Read more ·  1

was approved quickly and the oil pump was fixed within a fast timeframe, getting my X-Trail back on the road without a long delay. I really appreciated the quick service, communication and support throughout the process. Very satisfied with how the claim was handled.

⚠️ Do NOT buy this extended warranty — here's how the process works I was pressured into buying this warranty at the dealership. The sales pitch was heavy: claims paid out for "all sorts of issues," "peace of mind," and — since I have a European car — "you really need this cover." All I had to do was keep up with servicing. Here's what actually… Read more

happens when you make a claim:

You can't use your own mechanic. They send you to one of their "approved" shops. That should be your first red flag. The mechanic sends the report directly to the warranty company — you never see it. You have no visibility into what's being reported. The claim is denied under a specific exclusion. In my case: "seals and oil leaks are not covered." You escalate and mention other issues not on the report. They then cite a different exclusion, my case was plastic engine parts not covered (which is not an exclusion but they used it anyway). Then finally the catch-all: "fair wear and tear." is used. They can apply this to virtually anything. Internal dispute team denies you again. The only remaining option is escalating to your state consumer affairs regulator. The result: I'm out of pocket for the warranty fee and the full repair cost, even though the fault is a known, warrantable issue for my vehicle's brand.

The final kicker in all this process, those that have had an approved claim has only had used parts approved for the repair. Intergrity will do absolutely everything to deny or reduce repair costs. Stay away

This is not "peace of mind." It's a product designed to be denied.

A note on reviews: I suspect many of the positive reviews here are incentivised or fake. Check Facebook groups and other independent review sites for a more honest picture.

To be honest I don't know where to start with this, I have made a claim today for my Jeep Wrangler JK 2008 for a failed alternator, which caused my car battery to fail (bear in mind the battery was only 7 months old or so), I get that the car battery is not covered in the warranty but it wouldn't have need replaced without the alternator failing… Read more ·  4

to charge my car battery. The alternator needs replaced now, which they have approved, but when I called to ask regarding the amount and parts, they said they have sourced pre-owned alternator and would only cover total of 685 dollars for the whole claim, after my mechanic provided them the qoute, as well the policy saying that they would cover up to 1250 dollars. My mechanic was quite suprised that integrity is sourcing a pre-owned alternator, when a new one should be placed. I have previously also submitted a claim for my power steering box, which was listed in my warranty, but they have rejected the claim and I have replaced out of my own pocket. To be honest, I'm not sure if I would use the same warranty in the future, when things that are listed from the warranty were rejected, or just replaced with "cheaper" solutions.

**UPDATE** Thank you Integrity for following up and taking my concern seriously. I previously gave 3 stars due to supplier, however the response from Integrity and how they handle your claim I cant fault. I am impressed by the quick turn around time for approving quotes and to the customer service i have received. Thank you Process was very… Read more ·  1

quick once the quote was submitted. Having said that i do think we should have choice of repairer as its hard to find a trustworthy honest one these days and the 2 workshops i went to i deffinately do not recommend as there was a $5500 in repair costs between the both for the same issue ... go figure. Iwarranty was great getting repair approved fast but their suppliers not so much and not much help from Iwarranty around complaints about their suppliers. I got told take it somewhere else. You can pick them a mile when they scamming the system and good luck if your a female. IWarranty times like this is when you need to help and hold suppliers accountable.

The warranty process was seamless, I genuinely recommend everyone to have the warranty from Integrity. Just make sure to keep all the documents well prepared and follow their warranty terms and conditions! Show details ·  1

I’m very happy with the service provided by Integrity Insurance. They were extremely responsive, kept me updated throughout the AC compressor replacement process, and acted quickly to get things sorted. Really appreciate their professionalism and prompt support. Highly recommended! Show details ·  1

I was very happy and satisfied with the extended warranty process. I contacted my car dealer, who promptly provided me with a list of repairers. My claim was approved without any hassle, and my car was repaired in no time. The whole process was smooth, quick and stress-free. Very happy with the service and would definitely recommend! Show details ·  1

I guess anyone buying an extended warranty from these guys, would think they have your best interests at heart. They want to ensure the repair/replacement is top quality, upto $5000. Unfortunately, their conditions include costing/using, cheap aftermarket or used parts! Not getting genuine or new parts. Their original approved amount for the… Read more

repair was significantly less than the actual cost. Therefore, I had to cover the extra cost of the repair!

After contacting their dispute resolution, they reviewed my claim, and approved an additional amount. But still much less than the repair was "actually" going to cost me.

I strongly recommend, reading their conditions. Then decide if their product provides the peace of mind for any potential vehicle repairs or not.

They don't for me.

Integrate are a waste of time. The last time I rang these people because my rear Diff on my car was leaking oil. They told me they are not obligated to help. 2 months after they told me they will not fix it, it broke the Crown wheel and tail shaft pinion teeth. They are useless when it comes to looking at thinks properly. Because there policies… Read more

are wrong. Diff Oil is what’s needed when it comes to Rear Diffs in car without Rear Diff oil everything else breaks. Thanks to them I haven’t had me car to 4 days. I chose to repair it myself because they are slow thinkers to think.

I purchased a five-year extended vehicle warranty for $2,490. When my Nissan X-Trail subsequently suffered a significant CVT transmission failure, requiring replacement of the transmission, my claim was declined because two previous services had exceeded the required service intervals by approximately 2,500 km and 3,500 km. I disputed the decision… Read more

and asked Integrity to explain what connection these servicing delays had to the CVT failure. Following an internal review, they maintained the rejection but importantly confirmed in writing that they had not determined that the servicing breaches caused or contributed to the transmission failure. Their position is simply that exceeding the servicing tolerance automatically made the warranty inactive, regardless of whether it had anything to do with the later mechanical failure. I accept that my servicing exceeded the intervals specified in the warranty, but I am extremely disappointed that a substantial mechanical claim can apparently be rejected on this basis without establishing any causal connection between the servicing delay and the component that failed. After paying $2,490 for five years of coverage, I expected claims to be assessed on their individual mechanical circumstances rather than rejected solely because of historical servicing intervals.

I have now lodged a complaint with Consumer Affairs Victoria regarding the matter and the fairness of applying the warranty terms in this way. I will update this review once that process has concluded. In the meantime, I would strongly encourage prospective customers to carefully read and understand the servicing requirements and consequences of exceeding them before purchasing this type of warranty.

Integrity extended warranties are very easy to deal with. I was very surprised with my experience as it was a lot easier and quicker than I expected to get my warranty approved. Over all It was definitely worth it and I would recommend them! Show details ·  1

I have dealt with Maria for a while and she has helped me with getting my car back on the road looking for repairers awesome lady to deal with since I had the issue Show details ·  1

Integrity warranty was recommended by a car dealer when I purchased my car, at first I didn't really see value or had any expectations however most recently, I was pleasantly surprised at the response very seamless, I had an issue with fuel pump in which Integrity covered significant portion of the bill. I would highly recommend it was a life saver however please ensure your maintenance remains up to date. Show details ·  1

We just had the need to make clam with Integrity for our BMW X5. After submitting a quotation from our repairer, Integrity approved the claim within a few hours and repairs were commenced. We couldnt recommend Integrity more highly. Show details ·  1

The process was amazingly easy. The First Lady I spoke with was absolutely lovely and very helpful. From first contact to getting approval n getting my car fixed n back on the road was only 5 days. Would highly recommend n the service to me was 5 star Show details ·  1