Since the 19th of November, 2019 Integrity Extended Warranties is offering 6 months of free Roadside Assistance (valued at $88). This is open to those that take the time to submit a review about their experience. This is offered to reviewers regardless of rating. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
First time claim
I believe Policy is good value
I am Satisfied in knowing I am covered for most of the components.
Good longevity of coverage is fantastic and definitely came in handy.
First time using an extended warranty, amazed at how easy it was. Issued a claim and approved within 7 hours and repaired the next day. Having a mechanic that knew about the process also helped incredibly.
Simple and Easy process
Couldn't be happier with the experience so far with integrity! When i had a missed call from them i was worried, cause you hear the horror stories about companies trying to get out of claims..But the call was actually them saying its all been approved and they'd sourced a replacement power steering rack for my LC200. Even better the lady said if it fails again I can just put through another claim as I have unlimited claims.
I purchased your Absolute product through my car dealer when purchasing a used Mercedes GL350 , 4 months later my air condition stopped working and was advised by the mechanic that my Air cond compressor had failed and required replacing. My mechanic emailed the repair quote to Integrity and was approved the next day .
Process was fast and good customer service over the phone .
Would recommend your product
My mechanic put through a claim for my fuel pump and it was confirmed and sorted within a few hours.
Everyone I spoke to was very helpful and happy to help in anyway they could.
Had a claim warranty for our car and the service was Greg and easy and quick no hassles car was fixed 2 days after.
The claim was easy and phone calls and emails was exchanged. Excellent service.
For me getting this warranty was a good choice
To be honest i am very happy with warranty i keep my car upto service from dealership i have a 6.4 srt anything i need to claim the dealership guys just send stuff to warranty and i just get a email in few hours that it has been approved so far i have replaced couple of things which were needed had no problems with warranty the staff is helping and fast. Thanks for the service guys appreciate it.
Great, quick & professional support
Simple, clear and professional - I paid for the warranty, had an engine issue, they confirmed with the mechanic and paid the claim - couldn't be happier, thank-you!
Great value from the policy that I paid for - highly recommend and will be using again when next I get a car!
I would like to highly commend this company and there staff!
I lodged a claim for a repair on my car.
Your staff member was amazing, super caring and friendly! My warranty claim was approved within hours after getting my paper work. I also had a follow up call to make sure i received my email. Thank you!
- Endurance Warranty
Not worth the Paper it is written on!
When something seems too good to be true it usually is. And this is true about this warranty which is more like a lottery than a warranty. The car developed a faulty transmission and when a claim was made they said it was "wear and tear". Yeah like I expect to change the transmission at 158000 kms. Wear and tear just about anything on a 12 year old car that breaks is wear and tear... making this policy as useless as the car.... It says "protection against unforeseen mechanical failure of your vehicle" Well the transmission was fine when I bought it and I am not Superman so I don't have x-ray vision to see inside the transmission. So it definitely unforeseen and these people are just crooks....
Submitted claim at 9 am and was contacted by friendly staff member less then two hours later.. making it feel sooner I'd be back on the road. Staff was friendly and claim was easy to submit
After my mechanic got his quote to Integrity to repair the power steering pump on my BMW, Integrity approved the claim quickly and authorised the mechanic to do the repair
Exceptional Service and Warranty
The service at Integrity is exceptional. They have handled my claims with efficiency and in a friendly and professional manner. I cannot fault the company. My claims were adhered to and organised without any hassle.
Communication and service
I put a claim in and was directed to a repairer who was only 5 min from my house. Repairer has been super easy going and communication from intergrity has been super responsive. Car went in for repairs on the same day as quote and inspection. Really happy I have chosen to go with Integrity thus far
Had a claim last week, office staff were super friendly and full of knowledge. Got me to a repairer who they dealt directly with on my behalf so was super easy. Also got access to trade prices thanks to Integrity on some other things I needed outside of warranty with their repairer. Could not fault.
Questions & Answers
How do I know if my policy us under absolute or endurance
Mine says absolute on my policy document
It will be stated on your policy documents.
If you are still unsure please contact or office and our team will be more than happy to help.
03 9723 6177
Purchased endurance warranty. Six months later we were rear ended in an accident and my car written off. Can I transfer to my next vehicle if either purchase through a yard or private.
Or can I cancel and get pro rate refunded
Sorry to hear about your car.
Please contact our office with your warranty number and we will be able to assist you with this enquiry.
Question. Hi. I have purchased your product from Peugeot Perth, WA. in conjunction with a used car, in October 2020. The product is complete motor vehicle warranty number IDCOM037432. Today I took my car to John Patrick Prestige Cars in Port Macquarie NSW for inspection and possible repair. I mentioned that the car is covered by this warranty, should I wish to make a claim for a perceived repair. I was told that John Patrick Prestige Cars do not honor your companies product. Please confirm that your warrant product is claimable Australia wide, as this was the condition it was sold to me.
Please advise. Thank you.
Thank you for your question.
Our warranty is valid Australia wide and i will have a member of our claims department contact you to discuss your concerns.
Get an answer from our members and Integrity Extended Warranties representatives
|Category||Car Insurance||Car Insurance|
|Coverage Type||Mechanical Breakdown / Extended Warranty||Mechanical Breakdown / Extended Warranty|
|Underwriter||Integrity Car Care||Integrity Car Care|
|Legal Liability Cover||Not Included||Not Included|
|Reduced or Zero Excess Windscreen Cover||Not Offered||Not Offered|
|Choice of Repairer||Allowed||Not Applicable|
|After Accident Care|
|Hire Car after an Incident|
Included up to $100 per day in the event your vehicle breaks down
Included up to $100 per day, up to 7 days in the event your vehicle breaks down
|Emergency Transport & Accommodation||Included up to $150 per day in the event your vehicle breaks down||Included up to $150 in the event your vehicle breaks down more than 100 km from home|
|Towing Costs||Not Applicable||Not Applicable|
|Hire Car after a No Fault Accident|
|Essential / Emergency Repairs||Not Applicable||Not Applicable|
|Pay As You Drive / Fixed Kilometre Discount||Not Applicable||Not Applicable|
|Hire Car after Theft|
|Lock and Key Replacement||Not Applicable||Not Applicable|
|Transit Cover||Not Applicable||Not Applicable|
|Trailer & Caravan Cover||Not Applicable||Not Applicable|
|Child Safety Seats and Prams||Not Applicable||Not Applicable|
|New-for-old Car Replacement|
|Personal Property Cover||Not Applicable||Not Applicable|
|Uninsured Motorist Benefit||Not Applicable||Not Applicable|
|Accidental Loss or Damage|
|Malicious Damage / Vandalism||Not Applicable||Not Applicable|
|Fire||Not Applicable||Not Applicable|
|Collision||Not Applicable||Not Applicable|
|Natural Events||Not Applicable||Not Applicable|
|Theft or Attempted Theft||Not Applicable||Not Applicable|
|Manual||Download manual||Download manual|
Other Car Insurance
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.