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Integrity Extended Warranties

Integrity Extended Warranties

Endurance, Absolute
3.9 from 452 reviews · View Statistics
Listing monitored by Integrity Extended Warranties

Reviews

  • Value for Money
    3.9 (384)
  • Transparency
    3.8 (373)
  • Customer Service
    4.0 (387)
  • Claim Resolution Time
    • <1 week (208)
    • 1-2 weeks (40)
    • 2-4 weeks (19)
    • 1-2 months (10)
    • 3+ months (6)
  • Claim ApprovedYes (244) · No (42)
Previous
Next
Shay
ShayPerth, WA

First time claim

published

I believe Policy is good value
I am Satisfied in knowing I am covered for most of the components.
Good longevity of coverage is fantastic and definitely came in handy.

Insurance TypeComprehensive
Plan covers drivers under 25No
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The reviewer stated that an incentive was offered for this review

Hassle free

published

First time using an extended warranty, amazed at how easy it was. Issued a claim and approved within 7 hours and repaired the next day. Having a mechanic that knew about the process also helped incredibly.

Value for Money
Transparency
Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties

Hi Sonya,
It is great to hear that your first experience with extended warranties was with Integrity and it was a positive one.
At Integrity we take pride in providing a great service for our customers.
Alex

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The reviewer stated that an incentive was offered for this review

Other Car Insurance

 
 

0.0
(1,234)
Reegz
Reegz
  • 2 reviews
  • 1 like

Simple and Easy process

published

Couldn't be happier with the experience so far with integrity! When i had a missed call from them i was worried, cause you hear the horror stories about companies trying to get out of claims..But the call was actually them saying its all been approved and they'd sourced a replacement power steering rack for my LC200. Even better the lady said if it fails again I can just put through another claim as I have unlimited claims.

Value for Money
Transparency
Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties

Hi Reegz,
We are glad to hear that you had a happy experience with Integrity.
As explained to you we will give a guarantee on the replacement part as this is all part of the service.
Amber

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The reviewer stated that an incentive was offered for this review

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Paul
PaulPerth, WA

Happy customer

published

I purchased your Absolute product through my car dealer when purchasing a used Mercedes GL350 , 4 months later my air condition stopped working and was advised by the mechanic that my Air cond compressor had failed and required replacing. My mechanic emailed the repair quote to Integrity and was approved the next day .
Process was fast and good customer service over the phone .
Would recommend your product

Value for Money
Transparency
Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties

Hi Paul,
Thank you for the comments,
It is great to hear that you were happy with the fast and good customer service.
Amber

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The reviewer stated that an incentive was offered for this review

Hayley
Hayley Metropolitan Adelaide, SA

Endurance warranty

published

My mechanic put through a claim for my fuel pump and it was confirmed and sorted within a few hours.
Everyone I spoke to was very helpful and happy to help in anyway they could.

Customer Service
Insurance TypeThird Party, Fire and Theft
Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties

Hi Hayley,
I will pass on your comments to our claims team as they are always happy to help.
Amber

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The reviewer stated that an incentive was offered for this review

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Next
Tara-lee
Tara-leeFar North Queensland, QLD

Excellent

published

Had a claim warranty for our car and the service was Greg and easy and quick no hassles car was fixed 2 days after.
The claim was easy and phone calls and emails was exchanged. Excellent service.

Value for Money
Transparency
Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties

Hi Tara-Lee,
It is always good to hear our customers had excellent service, This is the aim of our company.
Amber

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The reviewer stated that an incentive was offered for this review

For me getting this warranty was a good choice

published

To be honest i am very happy with warranty i keep my car upto service from dealership i have a 6.4 srt anything i need to claim the dealership guys just send stuff to warranty and i just get a email in few hours that it has been approved so far i have replaced couple of things which were needed had no problems with warranty the staff is helping and fast. Thanks for the service guys appreciate it.

Value for Money
Transparency
Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties

Hi Gurpreet,
It is good to hear that we are keeping our customers very happy.
Alex

Troy G
Troy GPerth, WA

Great, quick & professional support

published

Simple, clear and professional - I paid for the warranty, had an engine issue, they confirmed with the mechanic and paid the claim - couldn't be happier, thank-you!

Great value from the policy that I paid for - highly recommend and will be using again when next I get a car!

Value for Money
Transparency
Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties

Hi Troy,
Great to hear how happy you are with the simple, clear and professional our team was.
Alex

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The reviewer stated that an incentive was offered for this review

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0.0
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Amie
AmieSydney, NSW

I would like to highly commend this company and there staff!

published

I lodged a claim for a repair on my car.
Your staff member was amazing, super caring and friendly! My warranty claim was approved within hours after getting my paper work. I also had a follow up call to make sure i received my email. Thank you!

Value for Money
Transparency
Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties

Hi Amie,
Thank you for your lovely comments, i will pass them on to the team.
Alex

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The reviewer stated that an incentive was offered for this review

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Bosco F.
Bosco F.Greater Melbourne (Metropolitan), VIC
  • 3 reviews

Not worth the Paper it is written on!

published

When something seems too good to be true it usually is. And this is true about this warranty which is more like a lottery than a warranty. The car developed a faulty transmission and when a claim was made they said it was "wear and tear". Yeah like I expect to change the transmission at 158000 kms. Wear and tear just about anything on a 12 year old car that breaks is wear and tear... making this policy as useless as the car.... It says "protection against unforeseen mechanical failure of your vehicle" Well the transmission was fine when I bought it and I am not Superman so I don't have x-ray vision to see inside the transmission. So it definitely unforeseen and these people are just crooks....

Value for Money
Transparency
Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties

Great Service

published

Submitted claim at 9 am and was contacted by friendly staff member less then two hours later.. making it feel sooner I'd be back on the road. Staff was friendly and claim was easy to submit

Insurance TypeCompulsory Third Party
Plan covers drivers under 25No
Claim MadeNo
Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties

Hi Dan,
Our aim is to have our customers back on the road quickly.
Our friendly team are always willing to be of service.
John

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The reviewer stated that an incentive was offered for this review

John S.
John S.Hunter Region, NSW

Great Service

published

After my mechanic got his quote to Integrity to repair the power steering pump on my BMW, Integrity approved the claim quickly and authorised the mechanic to do the repair

Value for Money
Transparency
Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties

Hi John,
It is great to hear that our team was able to work quickly to get you back on the road.
Alex

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The reviewer stated that an incentive was offered for this review

Exceptional Service and Warranty

published

The service at Integrity is exceptional. They have handled my claims with efficiency and in a friendly and professional manner. I cannot fault the company. My claims were adhered to and organised without any hassle.

Value for Money
Transparency
Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties
Ian
IanPerth, WA

Communication and service

published

I put a claim in and was directed to a repairer who was only 5 min from my house. Repairer has been super easy going and communication from intergrity has been super responsive. Car went in for repairs on the same day as quote and inspection. Really happy I have chosen to go with Integrity thus far

Value for Money
Transparency
Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties

Hi Ian,
I am glad you are really happy that Integrity were able to help you get back on the road quickly.
David

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The reviewer stated that an incentive was offered for this review

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RCO
RCOGippsland, VIC

Good Company

published

Had a claim last week, office staff were super friendly and full of knowledge. Got me to a repairer who they dealt directly with on my behalf so was super easy. Also got access to trade prices thanks to Integrity on some other things I needed outside of warranty with their repairer. Could not fault.

Value for Money
Transparency
Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties

Hi RCO,
I am glad to hear that our team were super friendly and was able to exceed your expectations.
I will pass the message on to the claims department
Alex

Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties

Hi RCO,
I've sent you a direct message, could you please respond with your warranty number
Alex

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Read more reviews - page 2

Questions & Answers

Simon A.
Simon A.asked
Integrity Extended Warranties

How do I know if my policy us under absolute or endurance

2 answers
Paul
Paul

Mine says absolute on my policy document

Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties

Hi Simon,
It will be stated on your policy documents.
If you are still unsure please contact or office and our team will be more than happy to help.
03 9723 6177
Alex

rebel68
rebel68asked
Integrity Extended Warranties

Hi
Purchased endurance warranty. Six months later we were rear ended in an accident and my car written off. Can I transfer to my next vehicle if either purchase through a yard or private.
Or can I cancel and get pro rate refunded

1 answer
Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties

Hi Rebel68,
Sorry to hear about your car.
Please contact our office with your warranty number and we will be able to assist you with this enquiry.
claims@iwarranty.com.
Alex

Simon Abell.
Simon Abell. asked
Integrity Extended Warranties

Question. Hi. I have purchased your product from Peugeot Perth, WA. in conjunction with a used car, in October 2020. The product is complete motor vehicle warranty number IDCOM037432. Today I took my car to John Patrick Prestige Cars in Port Macquarie NSW for inspection and possible repair. I mentioned that the car is covered by this warranty, should I wish to make a claim for a perceived repair. I was told that John Patrick Prestige Cars do not honor your companies product. Please confirm that your warrant product is claimable Australia wide, as this was the condition it was sold to me.
Please advise. Thank you.

1 answer
Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties

Hi Simon,
Thank you for your question.
Our warranty is valid Australia wide and i will have a member of our claims department contact you to discuss your concerns.
David

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Integrity Extended Warranties

Details

Compare both Integrity Extended Warranties
CategoryCar InsuranceCar Insurance
Coverage TypeMechanical Breakdown / Extended WarrantyMechanical Breakdown / Extended Warranty
UnderwriterIntegrity Car CareIntegrity Car Care
Legal Liability Cover Not IncludedNot Included
Roadside Assistance IncludedIncluded
Reduced or Zero Excess Windscreen CoverNot OfferedNot Offered
Choice of RepairerAllowedNot Applicable
After Accident Care
Hire Car after an Incident

Included up to $100 per day in the event your vehicle breaks down

Included up to $100 per day, up to 7 days in the event your vehicle breaks down

Emergency Transport & AccommodationIncluded up to $150 per day in the event your vehicle breaks downIncluded up to $150 in the event your vehicle breaks down more than 100 km from home
Towing Costs Not ApplicableNot Applicable
Hire Car after a No Fault Accident

Not Applicable

Not Applicable

Essential / Emergency RepairsNot ApplicableNot Applicable
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot ApplicableNot Applicable
Hire Car after Theft

Not Applicable

Not Applicable

Lock and Key ReplacementNot ApplicableNot Applicable
Transit Cover Not ApplicableNot Applicable
Trailer & Caravan CoverNot ApplicableNot Applicable
Child Safety Seats and PramsNot ApplicableNot Applicable
New-for-old Car Replacement

Not Applicable

Not Applicable

Personal Property CoverNot ApplicableNot Applicable
Uninsured Motorist Benefit Not ApplicableNot Applicable
Accidental Loss or Damage
Malicious Damage / VandalismNot ApplicableNot Applicable
FireNot ApplicableNot Applicable
CollisionNot ApplicableNot Applicable
Natural EventsNot ApplicableNot Applicable
Theft or Attempted TheftNot ApplicableNot Applicable
ManualDownload manualDownload manual
Compare both Integrity Extended Warranties
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