2Youi Car Insurance

Youi Car Insurance

4.0

7,089 reviews · Statistics

PositivevsNegative
76% · 5,3881,555 · 22%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all reviewer photos
    Thumbnail
Value for Money
3.4 (1,004)
Customer Service
3.7 (1,048)
Timeliness
3.5 (750)
Job Satisfaction
3.0 (438)
Transparency
3.4 (898)
Claim Resolution Time
  • <1 week (31)
  • 1-2 weeks (17)
  • 2-4 weeks (18)
  • 1-2 months (23)
  • 3+ months (26)
Claim ApprovedYes (92) · No (28)
Processes claims efficiently
Easy to set up policy
Friendly, informative staff
See the Best Car Insurance in 2023 as rated by Australians on ProductReview.com.au.

Reviews

7,089 reviews
It's Me
It's Me · 3 posts

Professional Data Miners

Comprehensive Car Insurance
Value for Money
Customer Service
Timeliness
Transparency
honky
honky AU · 3 posts

Online quote

Comprehensive Car Insurance
Range Telecom
Range Telecom Perth, WA · 5 posts

Bad Experience

Comprehensive Car Insurance
Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Scott W.
Scott W.

Read the fine print else get ripped off

Comprehensive Car Insurance
Car Insurance

Find out how Youi Car Insurance compares to other Car Insurance

Know better, choose better.

Compare all
Carole B.
Carole B. Perth, WA · 5 posts

Good service

Comprehensive Car Insurance
Sanja
Sanja Greater Melbourne (Inner), VIC · 5 posts

WARNING: STAY AWAY FROM YOUI INSURANCE

Car Insurance
Stella
Stella Sydney, NSW

Customer Service

Comprehensive Car Insurance
Natasha M.
Natasha M. · 3 posts

Incredible experiences and service

Comprehensive Car Insurance
Sooty
Sooty · 2 posts

Great Customer Service

Comprehensive Car Insurance
Car Insurance

Find out how Youi Car Insurance compares to other Car Insurance

Know better, choose better.

Compare all
puiling
puiling · 15 posts

Waste of time with getting an online quote

Car Insurance
Lock
Lock Adelaide · 15 posts

Aggressive & misleading marketing

Comprehensive Car Insurance
Sassan B.
Sassan B. · 2 posts

Great Deal and Friendly Customer Support

Comprehensive Car Insurance
Car Insurance

Find out how Youi Car Insurance compares to other Car Insurance

Know better, choose better.

Compare all
dr.francisvincent
dr.francisvincent · 2 posts

Perfect

Comprehensive Car Insurance
tron
tron South Australia · 9 posts

Not the quickest process but received fair payout, friendly staff

Comprehensive Car Insurance
Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Lozza
Lozza Perth, WA

Why can't they just give a quote online??

Comprehensive Car Insurance

Questions & Answers

Barbara M.
Barbara M. ·  · Car Insurance

What cover is there for a windscreen crack on a comprehensive policy?

Guest
thegamehacker22
thegamehacker22 ·  · Car Insurance

Can you after-pay? Or pay in 4? Thanks ~ Ashton.

Brandon C.
Brandon C. · 

no you can pay monthly or yearly though

Guest
A and M K.
A and M K. ·  · Car Insurance

What replacement vehicle does youi provide to a customer following a not at fault accident with comprehensive cae insurance

Brandon C.
Brandon C. · 

comparable to vechicle lost

Guest

Get an answer from our members and Youi representatives

Select a listing for your question
Youi Car Insurance

Details

About Youi Car Insurance

Youi has 3 different car insurance options:

  • Comprehensive Insurance: cover for loss or damage to your car, as well as damage to other people's cars and property.
  • Third Party Fire & Theft: cover for fire and theft as well as damage to other people's cars and property.
  • Third Party Property Only: cover for damage to other people's property.

Youi Car Insurance has roadside assist with all Comprehensive car and motorcycle policies, guarantees the quality of all repairs as long as you own the vehicle, and offers a hire car when the other driver is at fault and your car cannot be driven.

Points of praise:

  • Youi’s customer service was most praised, closely followed by their timeliness in responding to claims.
  • Reviewers appreciated their car insurance policies being set up quickly and efficiently. They reported staff being friendly and informative during this process. One 5-star review mentioned, ‘I felt that your company is more customer focused than the average insurer.’
  • The free roadside assistance included in youi’s Comprehensive Insurance policy was also an attractive feature for many reviewers, as some other companies charge for this in a separate agreement.
  • Many reviews also mentioned significant monthly cost savings compared to previous insurers.
Compare all Youi Car Insurance listings
CategoryRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Business, Home and Contents and MotorcycleBusiness, Home and Contents and MotorcycleBusiness, Home and Contents and Motorcycle
Coverage TypeComprehensiveThird Party Property DamageThird Party, Fire and Theft
UnderwriterYouiYouiYoui
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance IncludedNot OfferedNot Offered
Reduced or Zero Excess Windscreen CoverReduced Excess Optional ExtraReduced Excess Optional ExtraReduced Excess Optional Extra
Choice of RepairerOptional ExtraNot AllowedOptional Extra
After Accident Care
Hire Car after an Incident

Optional extra, benefit will cease from the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss; or
  • when the car is returned to you following repair

Not Included

Optional extra, benefit will cease from the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss; or
  • when the car is returned to you following repair
Emergency Transport & AccommodationCombined with Emergency Repairs, up to $1,000 before excessNot IncludedCombined with Emergency Repairs, up to $1,000 before excess
Towing Costs IncludedNot IncludedIncluded
Hire Car after a No Fault Accident

Included, benefit will cease from the the time the first of the following occurs:

  • when your car is paid for a total loss; or
  • when the vehicle is returned to you following repair

Not Included

Not Included

Essential / Emergency RepairsCombined with Emergency Transport & Accommodation, up to $1,000 before excessNot IncludedCombined with Emergency Transport & Accommodation, up to $1,000 before excess
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot OfferedNot OfferedNot Offered
Hire Car after Theft

Included, benefit will cease from the the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss;
  • when the car is returned to you following repair; or
  • when the car is returned to you when it is recovered undamaged

Not Included

Included, benefit will cease from the the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss;
  • when the car is returned to you following repair; or
  • when the car is returned to you when it is recovered undamaged
Lock and Key ReplacementIncluded up to $1,000Not IncludedIncluded up to $1,000
Transit Cover Not IncludedNot IncludedNot Included
Trailer & Caravan CoverNot IncludedNot IncludedNot Included
Child Safety Seats and PramsBaby Seat Replacement IncludedNot IncludedBaby Seat Replacement Included
New-for-old Car Replacement

Car replacement or the replacement cost of a new one if the car is assessed as a total loss within the first 24 months:

  • since it was registered in the policy holder's name and had less than 500 km on the odometer
  • it had travelled less than 40,000 km since it was first registered

Car replacement or the replacement cost of a new one if the car is assessed as a total loss within the first 24 months:

  • since it was registered in the policy holder's name and had less than 500 km on the odometer
  • it had travelled less than 40,000 km since it was first registered

Car replacement or the replacement cost of a new one if the car is assessed as a total loss within the first 24 months:

  • since it was registered in the policy holder's name and had less than 500 km on the odometer
  • it had travelled less than 40,000 km since it was first registered
Personal Property CoverIncluded up to $750 per claim, up to $150 per itemNot IncludedIncluded up to $750 per claim, up to $150 per item
Uninsured Motorist Benefit Not IncludedIncluded up to $5,000Included up to $5,000
Accidental Loss or Damage
Malicious Damage / VandalismIncludedNot IncludedNot Included
FireIncludedNot IncludedIncluded
CollisionIncludedNot IncludedNot Included
Natural EventsIncludedNot IncludedNot Included
Theft or Attempted TheftIncludedNot IncludedIncluded
Compare all Youi Car Insurance listings
Visit official website

Contact info for Youi Car Insurance

Mon7:00 am - 10:30 pm
Tue7:00 am - 10:30 pm
Wed7:00 am - 10:30 pm
Thu7:00 am - 10:30 pm
Fri7:00 am - 10:30 pm
Sat7:00 am - 8:30 pm
SunClosed
  • ABN: 79123074733

Extra Information

Seniors Car Insurance
AWN Insurance (Australian Warranty Network)
Presidian Group
Integrity Extended Warranties
ahm Car Insurance

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.