2Youi Car Insurance

Youi Car Insurance

 Verifiedyoui.com.au
2Youi Car Insurance
4.0

7,249 reviews

PositivevsNegative
75% · 5,4481,650 · 23%
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Claim Resolution Time
  • <1 hour
  • <1 day
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
3.4
Customer Service
3.6
Timeliness
3.4
Job Satisfaction
3.0
Transparency
3.3
Processes claims efficiently
Easy to set up policy
Friendly, informative staff

Reviews

7,249 reviews
Guilherme
Guilherme
  Comprehensive

Good customer service and bang for your buck

I just spoke to Youi about my renewal quote. They were attentive, straight to the point, and transparent. Great customer service and experience. Show details
Michelle
MichelleMetropolitan Adelaide, SA4 posts
  Comprehensive

VERY POOR VALUE

Was totally UNDERWHELMED by Youi, the person on the phone was a tad pushy as I had expected, the price was only a TINY bit better than my current insurance, but the big WHAMMY was the EXCESS, far out it was EXCESSIVE- 3 times the amount of my current insurer!!!! and this with the fact I only only drive my car 2 to 3 times a week. And it was only after I told the person on the phone that we would not be taking out a policy, that he then offered a paltry discount. Sorry people but I want your very BEST DEAL on the table up front, I haven't got the time or patience to mess around. Very poor experience, will not ever call them again. Show details
Customer Service
Timeliness
Lexi16
Lexi165 posts
  Comprehensive
Kiri C.
Kiri C.South East Queensland, QLD
  Comprehensive

Car insurance

I had the absolute pleasure of dealing with Danielle who was professional, friendly and helpful. Show details
Timeliness
Job Satisfaction
Transparency
Simon D.
Simon D.Western Australia
  Comprehensive

Youi is more like SCREWI

I thought to check for a car insurance quote and was shocked youi quoted three times higher with less value and higher excess than my current insurer.
It pays to shop around and not fall for adds claiming to save money from screwi Show details
Deb S
Deb S3 posts
  Comprehensive

Theft Insurance! What's the Point?

My car was broken into in a secure parking garage - the window smashed and a number of personal items stolen including Ray Ban sunglasses/prescription sunglasses/a leather purse with coins and a few other incidentals. The excess was $950, which I had to pay to the glass repairer upon completion of the job (their total cost was $1015). Although I filed a police report and had CCTV footage of the person responsible, YOUI will only reimburse me for stolen items for which I have photographs and purchase receipts, and even then, only a maximum of $150 per pair. Who keeps receipts and photos for sunglasses 3 years old ($ not included in claimable items). What a joke!
Chris
ChrisSydney7 posts
  Car Insurance

Be aware of sneaky sales tactics of youi insurance

Youi are a very sneaky insurance company - you will not get any quote online in less than 5 minutes, they try to call you at any time to use their 'persuasive' skills to trick you into signing up an insurance contract you do not need or want. - It sheds a bad light on youi, acting actually deceptive and dishonestly ! Show details
Transparency
Luke
Luke
  Comprehensive

Massive price jump FY25

Just received a 45% increase to car insurance renewal. Underwriters have pushed this through, Youi can't price match or adjust, unless I reduce my cover and conditions. Long term customer with mutliple policies. "Unfortunately Youi can't do anything'. Check your upcoming renewals people! Show details
Customer Service
Timeliness
Transparency
Colleen
Colleen5 posts
  Comprehensive
Value for Money
Customer Service
Job Satisfaction
Transparency
Fair
Fair65 posts
  Third Party Property Only

Avoid

Misleading quotes, rediculas quote process, best thing is to avoid this insurance company, I never got the quote kept asking the same questions that I answered online, had to block their number and email. Show details
Jake F.
Jake F.South East Queensland, QLD
  Comprehensive

Claims process

Had a couple of claims recently and the personnel couldn't be more helpful Show details
Ian F.
Ian F.Metropolitan Adelaide, SA3 posts
  Comprehensive

Great to deal with

Dealing with YOUI staff for a comprehensive car quote was an absolute pleasure. They spoke clearly and precisely and not too quickly which is exactly what you need when you’re elderly. They are prepared to look after you and my experience has been very positive. Good on them for employing good people. Show details
Sandra Pearson-Adams
Sandra Pearson-AdamsMid North Coast, NSW5 posts
  Comprehensive

So far so very good

Helpful staff who were professional and prompt. However I have yet to make a claim - hopefully I will not need to! Show details
Value for Money
noncomputer person
noncomputer person4 posts
  Comprehensive

Great advice from Youi service agent

Service from Tailor was very good, explained everything in a clear manner and provided guidance when considering extra options. Very pleased with the service and the cost. Show details
T.Davis Penrith NSW
T.Davis Penrith NSWSydney, NSW8 posts
  Comprehensive

Great Service from Youii

Rang Youii today to discuss my comprehensive car insurance as usual the staff are always pleasant, friendly & very professional. We were with another Insurance company for years before we changed to Youii several years ago, the other company treated you like a number and couldnt careless when we said we were leaving them. Youii staff always treat you with respect. Thankyou to all the staff at Youii for caring enough to treat you respectfully. We virtually have saved half of what we used to pay to the other company. Great value , great service & great staff. So glad we changed. Show details
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Questions & Answers

Robyn H.
Robyn H. · Comprehensive Car Insurance

Can someone else drive my car

Barbara M.
Barbara M. · Car Insurance

What cover is there for a windscreen crack on a comprehensive policy?

thegamehacker22
thegamehacker22 · Car Insurance

Can you after-pay? Or pay in 4? Thanks ~ Ashton.

Brandon C.
Brandon C.  

no you can pay monthly or yearly though

See all Youi Car Insurance questions

Details

About Youi Car Insurance

Youi has 3 different car insurance options:

  • Comprehensive Insurance: cover for loss or damage to your car, as well as damage to other people's cars and property.
  • Third Party Fire & Theft: cover for fire and theft as well as damage to other people's cars and property.
  • Third Party Property Only: cover for damage to other people's property.

Youi Car Insurance has roadside assist with all Comprehensive car and motorcycle policies, guarantees the quality of all repairs as long as you own the vehicle, and offers a hire car when the other driver is at fault and your car cannot be driven.

Points of praise:

  • Youi’s customer service was most praised, closely followed by their timeliness in responding to claims.
  • Reviewers appreciated their car insurance policies being set up quickly and efficiently. They reported staff being friendly and informative during this process. One 5-star review mentioned, ‘I felt that your company is more customer focused than the average insurer.’
  • The free roadside assistance included in youi’s Comprehensive Insurance policy was also an attractive feature for many reviewers, as some other companies charge for this in a separate agreement.
  • Many reviews also mentioned significant monthly cost savings compared to previous insurers.
Compare all Youi Car Insurance listings
CategoryRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Business, Home and Contents and MotorcycleBusiness, Home and Contents and MotorcycleBusiness, Home and Contents and Motorcycle
Coverage TypeComprehensiveThird Party Property DamageThird Party, Fire and Theft
UnderwriterYouiYouiYoui
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance IncludedNot OfferedNot Offered
Reduced or Zero Excess Windscreen CoverReduced Excess Optional ExtraReduced Excess Optional ExtraReduced Excess Optional Extra
Choice of RepairerOptional ExtraNot AllowedOptional Extra
After Accident Care
Hire Car after an Incident

Optional extra, benefit will cease from the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss; or
  • when the car is returned to you following repair

Not Included

Optional extra, benefit will cease from the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss; or
  • when the car is returned to you following repair
Emergency Transport & AccommodationCombined with Emergency Repairs, up to $1,000 before excessNot IncludedCombined with Emergency Repairs, up to $1,000 before excess
Towing Costs IncludedNot IncludedIncluded
Hire Car after a No Fault Accident

Included, benefit will cease from the the time the first of the following occurs:

  • when your car is paid for a total loss; or
  • when the vehicle is returned to you following repair

Not Included

Not Included

Essential / Emergency RepairsCombined with Emergency Transport & Accommodation, up to $1,000 before excessNot IncludedCombined with Emergency Transport & Accommodation, up to $1,000 before excess
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot OfferedNot OfferedNot Offered
Hire Car after Theft

Included, benefit will cease from the the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss;
  • when the car is returned to you following repair; or
  • when the car is returned to you when it is recovered undamaged

Not Included

Included, benefit will cease from the the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss;
  • when the car is returned to you following repair; or
  • when the car is returned to you when it is recovered undamaged
Lock and Key ReplacementIncluded up to $1,000Not IncludedIncluded up to $1,000
Transit Cover Not IncludedNot IncludedNot Included
Trailer & Caravan CoverNot IncludedNot IncludedNot Included
Child Safety Seats and PramsBaby Seat Replacement IncludedNot IncludedBaby Seat Replacement Included
New-for-old Car Replacement

Car replacement or the replacement cost of a new one if the car is assessed as a total loss within the first 24 months:

  • since it was registered in the policy holder's name and had less than 500 km on the odometer
  • it had travelled less than 40,000 km since it was first registered

Car replacement or the replacement cost of a new one if the car is assessed as a total loss within the first 24 months:

  • since it was registered in the policy holder's name and had less than 500 km on the odometer
  • it had travelled less than 40,000 km since it was first registered

Car replacement or the replacement cost of a new one if the car is assessed as a total loss within the first 24 months:

  • since it was registered in the policy holder's name and had less than 500 km on the odometer
  • it had travelled less than 40,000 km since it was first registered
Personal Property CoverIncluded up to $750 per claim, up to $150 per itemNot IncludedIncluded up to $750 per claim, up to $150 per item
Uninsured Motorist Benefit Not IncludedIncluded up to $5,000Included up to $5,000
Accidental Loss or Damage
Malicious Damage / VandalismIncludedNot IncludedNot Included
FireIncludedNot IncludedIncluded
CollisionIncludedNot IncludedNot Included
Natural EventsIncludedNot IncludedNot Included
Theft or Attempted TheftIncludedNot IncludedIncluded
Awards 201920192019
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Contact info for Youi Car Insurance

Mon7:00 am - 10:30 pm
Tue7:00 am - 10:30 pm
Wed7:00 am - 10:30 pm
Thu7:00 am - 10:30 pm
Fri7:00 am - 10:30 pm
Sat7:00 am - 8:30 pm
SunClosed
  • ABN: 79123074733

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