I had a discussion with one of their customer service members to update my address. She didn’t listen at all.

-Not customer oriented.
-Looking for an opportunity to charge more without giving you an explanation.

That ended up with a cancellation in policy because she couldn't provide the proper reason of an extra charge and she cancelled the policy without prior notice. Really disappointed how she treated me. Very unprofessional.

I hope this review help them to improve their customer service as well as their process to reduce lots of back and forth for a simple address change and right training for the front-line staff.

Had been a regular customer for years with no claims across multiple vehicles. Wife got clipped by a cyclist (weird situation) and even though we got it sorted in the end, the amount of hassle and lack of communication was painful! So, I did a price comparison against another recognised provider. Big price different for same details, like MASSIVE saving...called Youi about it, wouldn't match it. We sold that vehicle and bought another, called Youi for a quote before new purchase, again, hugely overpriced and wouldn't match a competitor, even for a 10+ year customer....I'm talking like several hundreds of dollars a year for the EXACT SAME COVER. Would not advise, many strong providers on the market which you could pursue

Compare other insurers first to find a suitable deal as the gap between can be quite large. I found competitive deals by searching first rather than taking the first offer.

YOUI you have done it again
I have complained to your management before and you are still doing it
I filled in all the questions on line and I still get a call to go through all the questions again.
What a waste of time
I get a call and asked the consultant how much is the insurance, and he tells me I don't have a quote, I have to ask you a few questions.
Are you serious. What did I just answer all the questions on line
Be serious YOUI

Long story short - had three policies for a long time wanted to cancel one as I sold the car was told I had phone in but I work in a call centre and couldn’t so I said cancel the other three and I will go will somebody else funny by how when I said that they were able to be rude to me and then cancel all three policies without me calling !! Stay away from them

What a horrible, deceitful online quoting system!!
You take the time to answer all their questions, but they still won't give you the quote... they demand a mobile number so they can call you, and won't let you finish the quote process unless you do. IF I WANTED TO SPEAK TO YOU, I'D CALL YOU!

The instant you give your mobile, you'll get two spam messages. My two were from Half Price Shutters, and Naked Foods. It's almost the instant you submit it, so its definitely as a result from Youi.

Please don't be fooled by them. No where in the quote p...

I am a youi home insurance customer and have been baited with their online car insurance quote process to them calling me. Absolutely ridiculous marketing ploy to up-sell. Lost this customer.

Went to get a quote off their website. After inputting all of my information, they verified my identity via a text. They then said that they would phone me with my quote. They phoned on the same number they had just verified with a text. At which point their agent said that they would need to spend 10 minutes (!!) with me asking more questions, but first they needed to verify my identity by asking me my name and date of birth...the same one that they had just verified with a text etc. This is hopeless. If they are this hard/incompetent to deal with trying to buy a policy then I dread to think how difficult they would be to deal with if I ever needed to claim. Avoid.

I've been with Youi since 2016 and each time I call them (annually to renew) I'm met with dedicated customer service and great prices. Special shout out to Jonathan Bentley! You were AMAZING to deal with as I was researching the best insurance pricing and policies for my new car. No surprise, I ended up sticking with Youi.

Driving to work as classed as business use with Youi. I don’t hold a ABN yet I was told that the excessive increase in premium was due to using my car for business use. This is a joke of major proportions. No one should use this company. They are scam artists at a minimum. RACV also was WAY cheaper than them. I had to raise my excess to 1000 dollars to match RACV.

I went on their website to get a quote so I can compare to my existing insurance but after getting all my information including name, address my current insurer, birthday and so much more, they just said they'll call me.

no where on their website they indicated that's how they give quotes otherwise I wouldn't share my details with them. I just wanted a quick price. I think the time has come to stop this nonsense.

I am not interested in their pricing and services anymore.

Two policies - a BMW worth 3-4 times more than a Honda, same drivers but Youi’s system didn’t correlate between policies. When they realised and then updated their system (manually), the Honda premium was then increased by 50% and cost MORE than the BMW to insure. They could not explain this other than to say if the information was not kept up to date they had the right to refuse or reduce payouts. Way to make customers feel safe and secure!! The youngest driver has been driving for almost 8 years and the expense of the policy far outweighed having the car comprehensively insured. What a ripoff Youi!!

Great way to trick people and possibly screw them out of an extra $1000

I Just spent 30 minutes filling out the online application
Then on the final page before payment they tell you theat there will be 'an additional $1000 excess for any claims made within the first 90 days of taking out this policy'
Are you for real ? So on top of the excess there is a $1000 excess ?????
YOu are a bunch of shifty liars !!
You force people to giving all of their personal details to get a quote , then drop this fact on the last page before payment.
Thats misleading !!! Lucky i saw it !!
Why would you not put this in the excess section ?
...

It was time to renew my car insurance so went to Youi’s web site for an online quote. Filled in all particulars about self and car expecting a price when finished like the other companies. Instead I got a phone call saying this is to give me the best price possible. Then the sales person started all over again asking all the same information re my inquiry. I ended the conversation before getting a price. So much for a quick quote!

Was with them for 8+ years 2 cars 1 claim
Youi premium
ranger $3596.14 with 2500 excess
Mercedes $3210.16 with 1050 excess

RACV premium
Ranger $1729.08 with 1000excess
Mercedes $1884.06 with 1000 excess

Same policy gave youi a call after I got the quote they said their is a huge difference and they can’t do anything so I had 8 months left on the ranger they changed me $33 and the Mercedes had 6-8 days left they charged me $33 cancellation fee I told them they are a joke

After being insured for many years, my car was written off. The car was insured for market value. The price they gave me was ridiculously low, there was no way I was ever going to replace my car for the price they offered. I managed after many many phonecalls, sending through examples of cars for sale well above what mine was they gave me a little bit extra which was still unsatisfactorily low. They also held onto my excess for around a month while they 'determined who was at fault', in a very clear case and where the other driver had admitted fault. I just now tried to get a quote for my new car and this time to agreed value and they have a limit on that which is again stupidly low. I'm done Youi, Goodbye!!

Was a customer for over 6 years never made a claim and never questioned price of policy. I hit a large Boulder and the front rim was smashed and both left hand tyres blew. After a short amount of time I noticed a noise from under car while driving low. Took it to my mechanic and both diffs were damaged internally . Youi sent out assessor who drove the car and agreed both diffs damaged and needed 20k+ repairs . Next day he said now we need our own mechanic to assess the car , they said no damage and it wear and tear not covered! I disagreed and ...

In seeking quotes for comprehensive car insurance, Youi was the only one that offered call back for your quote, Ben based in Queensland was great, went through the sign up well, explained and answered my questions, and offered his contact details for future contact and perhaps claims...Superlative service!!

Paid 4 months of premiums, took money from my bank account without authorisation and left me in debt. Refuse to refund premiums paid and charging $33 to cancel is stupid

As previous reviews have stated, it seems impossible to get a quote without talking to somebody on the phone. I assume this is a sales tactic, but it seems to be working in the opposite for them. If I had been emailed a quote instantly like every other insurance company, I more than likely would've chosen Youi for my insurance.