Youi Car Insurance

OMG they have been amazing. I was in a minor accident (other drivers ploughed through a give way sign). YOUI organised my repairs. They have kept me updated on everything, I was unaware but with my compulsory insurance I’m entitled to a hire care & free roadside assistance. Show details

Great people from start to finish. Had an incident and i was supported all through. The claim was settled within 2-3weeks Show details

From the very first phone call, I was put in touch with incredibly helpful people who guided me through the whole process with exceptional courtesy and efficiency. I would definitely recommend YOUI to anyone, not just family. Thanks for your exceptional service. Regards, Ken Smith Show details

Liz was great with getting an assessment for my car and letting me no that I would not have to pay excess , For the insurance company thanks to young guy for being so nice and Liz from youi keep up the good work.only been with youi for 2months Show details

I had a very good experience. Customer service team were professional and prompt. The entire repair time to have my car back in my hands in new condition was less than 2 weeks. I am very pleased with the process and outcome. Thank you. Show details

A claim was made by one of your customers who had hit my car while I was not there and my hushand was driving. She had not looked going through a round about, resulting in our Toyota Kluger Grande being deemed a write off. When you client would not make a claim you were kind enough to contact her and ask her to do so, which she did. We we provided… Read more

with a hire car so our son could continue getting his hours up to get his licence as he is starting university an hour a way soon. We had that car for 4 weeks. The payout settlement was nothing spectacular but much more than we expected. The customer service provided by Maree was outstanding! She was so happy and cheerful on the phone, extremely helpful and explained everything every step of the way, making a stressful situation far less stressful. Thankyou Maree and the claims team for such a positive experience

I can't thank YOUI enough for how incredibly easy they were able to organise my claim after my car was rear-ended in early February (2026). I also had forgotten to book a rental car in advance on the day I dropped off my car for repair. I was worried I may not be able to get a rental car at short notice, but with the help from Tim at YOUI,… Read more

after communicating with Hertz, I had a car within half an hour.

I can't thank YOUI enough for such great efficiency. One of the best decisions I've made in recent years was choosing them as my car insurer.

I was involved in an unfortunate accident with a Kangaroo on the morning of the 11 March '26 at 1:20am. Fortunately, I believe he/she managed to survive it, but can't be said for my car. I lodged a claim with Youi on their app at around 11:00am. No more than one minute passed before I received a call from a customer service agent, who then swiftly… Read more

arranged for my car to be assessed the following morning. This morning I took it in for assessment at 9:00am. I have just received notification of the claim being accepted and the car can be booked in for repair. That is terrific service, greatly appreciated and no red tape to deal with.

Had a fantastic experience with Sierra today! She was very polite, patient and accomodating to finding the best deal on my car insurance. Previously I have been with AAMI which has historically given me a great rate for my car. Sierra went out of her way to assess how to bring my premium down, was patient with me checking in with AAMI, and… Read more

provided a call back later at my time. Sierra was able to provide a better product that AAMI (third party fire and theft with $5k cover for my car (which is enough) at approximately $60 cheaper than AAMI! $60 cheaper sure beats the loyalty tax I was paying with AAMI for the last 4 years. I hope Sierra is provided some commission for her outstanding customer service skills, including being empathetic to my current financial circumstances.

⭐⭐⭐⭐⭐ I rang Youi today to add an L-plater to my comprehensive car insurance and honestly expected the premium to skyrocket. I was pleasantly surprised to find that not only did it cost very little to add the extra driver, but after the consultant reviewed my details my insurance actually decreased by $80. The service was excellent, the assistant… Read more

was helpful and thorough, and the price was brilliant. A really positive experience and great value for money.

There was a minor accident while parking and Youi insurance took care of the claim very well. I would like to specially call out HAWKESBURY ACCIDENT REPAIR CENTRE who did an amazing job and the car looked like new. Though there was a slight delay due to the delivery of an additional part but when I looked at the professionalism and the way they… Read more

handed over the car, I am ok to excuse the delay. This was my first claim ever and they did a great job, thank you!

I cancelled a policy on car insurance last year at the time the Youi website was barely working, it actually took weeks to be able to login in the first place I have screenshots demonstrating that as well. Youi charged me for this policy for an entire year, despite the car being taken and registered in another state and the policy being… Read more

unenforceable as it was registered under another registration and owned by another person. I reported this a month ago, actually longer but chased it up a month ago I was told if I spent time getting evidence of that registration transfer they'd refund me. I spent 4 hours getting messed around by VicRoads to finally get the information and I've now been ghosted they're ignoring me the last message was they're going to ask the manager if you'll do what he said he would when he deceived me that if I got this information I would be refunded.

The IT department claimed everything was working perfect and there's no way I could have tried to cancellation but I've since found screenshots showing how objectively broken the website was which I will attach to this review.

I don't want to have to go through afca after being deliberately misled I would be refunded for a product I never received that I cancelled that they're broken website didn't properly cancel but it looks like I might have to this is a disgrace I've been a customer for years they've made a fortune off me trying to money grub and keep revenue from an unenforceable policy I CANCELLED that by their own terms and conditions I never could have actually used because it was for a different car is disgusting I'm really offended at the complete lack of morality and being lied to.

Three caveats. ONE: this is the second time I’ve tried to get a quote from Youi. It was some years back so maybe they’d changed? TWO: this review is based more on what didn’t happen, than what did. So it is based on a lot of extrapolation from what (IMO) “ought” to have happened, but didn’t. THREE: (as below) I don’t have the breadth of… Read more

information that would be needed to make a partial “star” rating. Hence I’m left with a binary choice of true/false, good/bad, yes/no (or in this case 5/1). Hence the one star.

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My car insurance is coming due and my insurance company wants to apply a “loyalty tax” by increasing the premium by around 10%. So I (re)started looking around, with Youi high on my list as I’m retired and near shops and hence don’t do much mileage.

The Youi site asked all the normal insurance questions, so they had the same amount of data that all insurance companies use to determine a premium. However, unlike all of the other companies that I’d checked, they didn’t throw up a screen with my quote, they didn’t email me a quote. Instead, they phoned me, which left a message on my computer screen when I didn’t answer. I’m effectively deaf (which is why I didn’t answer), so I responded by text asking them to either message or email.

Black hole. Nothing.

So .. Youi had the same (and extra) data that other companies used to issue a quote, but insisted by their actions that they require a salesperson talk to the potential customer.

Extrapolation - pure conjecture on my part so take it with a (large) grain of salt. The only reason I could come up with is that their business model is based on the sale being closed by the salesperson, not by the actual cost of the product (despite their current advertising campaign claiming it to be low cost). That implies that their sales team is staffed with (tongue in cheek here) “used car salesmen” (working mainly on commission?).

I don’t want to be worked over by a salesperson, and I consider the business model of requiring that I do so to be unethical, hence the low star rating.

Car was damaged at the repair shop Youi appointed to us(only option). When complained, Youi refused and blamed on us as the normal tear and wear, where the damage was clearly marked new and fresh. It took them 6 weeks to respond. It seems the company does not care much about their customers, and they pick dodgy repair shops with sub standard workmanship for better financial gain. Definitely not recommend. Show details