2Youi Car Insurance

Youi Car Insurance

 Verifiedyoui.com.au
2Youi Car Insurance
4.0

7,210 reviews

PositivevsNegative
75% · 5,4261,634 · 23%
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Claim Resolution Time
  • <1 hour
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
3.4
Customer Service
3.6
Timeliness
3.4
Job Satisfaction
3.0
Transparency
3.3
Processes claims efficiently
Easy to set up policy
Friendly, informative staff

Reviews

7,210 reviews
Branko
BrankoSouth East Queensland, QLD2 posts
  Comprehensive

Amazing

I loved the level of customer service I received well done Show details
Linda C.
Linda C.Perth, WA
  Verified Comprehensive

Great customer service competitive pricing

Liam contacted me regarding car insurance, after completing questions he came back with a very competitive price, we also discussed home and contents insurance, very happy with the price and customer service. Show details
SCN
SCNVictoria5 posts
  Comprehensive

DO NOT RECOMMEND YOUI

This is in relation to my home and contents insurance. Youi declined my claim for a replaced garage door based on the fact that I replaced it myself without giving them a chance to come out and assess. Although I have 5 kids and it was a priority to get it fixed first. I had just given birth. My priority was to keep my babies and pets safe. I have since emailed twice asking for the disputes email address and heard nothing back from them. Show details
Jamie B.
Jamie B.
  Comprehensive

Would not help at all, had a severe accident with brand new car, got writen off, $300 a week for nothing

Absolutely terrible, would not recommend, worst costomer service i have ever experienced Show details
Happy customer
Happy customerSydney, NSW5 posts
  Car Insurance

Youi incar insurance is awesome

I found youi to be an amazing underwriter. the staff is very friendly, helpful, and professional. I I have several cars insured with youi, so I saved hundreds of dollars insuring with youi.
Jo Taylor
Jo Taylor 3 posts
  Car Insurance

Awesome ,simple experience

Micheal was so awesome to deal with .He helped me work through my needs and find what the best policy for me.
So nice having an australian to deal with who was easy to undersand and be understood.
Would thoroughly recomend Youi for any insurance cover. Show details
BobbyG
BobbyGSydney, NSW6 posts
  Comprehensive

THE BEST CAR INSURANCE IN THE MARKET

The process of lodging the claim was very simple. A phone call within 1 minute from Jovan allowed me to complete the whole process in about 15 minutes. The quality of service and the attention to detail was outstanding. I highly recommend Youi Car InsurANCE. Show details
Vignette
VignetteGreater Melbourne (Outer), VIC3 posts
  Comprehensive

Quote for comprehensive car insurance

Quote I received from Youi, for my car insurance, was 3X higher than my current comprehensive car insurance Show details
Customer Service
Timeliness
Transparency
Matthew B.
Matthew B.Sydney, NSW3 posts
  Comprehensive

Another great experience with Youi

Gotta give credit to Pearl. Called them and had an easy experience going through the steps. Pearl then gave me a further discount so signed up with them after checking 4 competitors. I would have gone somewhere else but the price, ease and their sales people are just 10/10 Show details
Marcello B
Marcello BSydney, NSW
  Comprehensive

Great Customer Service !!

Justin - the best of the best service. I have personally transitioned all my NRMA policies for over 3 vehicles to Youi. Show details
Emily
EmilyGreater Melbourne (Inner), VIC5 posts
  Comprehensive

Rip-off merchants!

SCAMMERS!!

Youi quoted my friend $4,400 for their VW.

Clearly she told them that must be a joke and had they made a mistake. No, they said.

What a joke! Disgraceful. Get stuffed Youi! Show details

Judd M.
Judd M.3 posts
  Comprehensive

Getting rich

Not good value, obviously their new sponsoring of the origin makes a need to put their preimuims up......remember where you started. Show details
Jay Merchant
Jay MerchantSouth East Queensland, QLD4 posts
  Comprehensive

Youi Requires Bartering

Been a long time customer. Up for renewal. Agent on the phone was more into a commentary and inquiring about the competitors quote which was considerably less. Its not all that it is cracked up to be and certainly check with AAMI and others before renewing. Effort should be placed on retaining customers not losing them and we shouldn't have to barter for the best rate Show details
Timeliness
A.C.E
A.C.EGreater Melbourne (Inner), VIC
  Comprehensive

Fantastic Customer Service

Levi from Youi called me straight away after submitting an expression for comprehensive insurance online. His customer service was fantastic and explained everything so easily and thoroughly to me. He made a confusing thing (insurance) so easy to understand. Always checked if I had a question and took the time to answer them. Gave break down of what I was getting and how much it would cost. He was able to give me some slight discount. Very happy with Youi's service. Show details
Value for Money
Ange
AngeGreater Melbourne (Metropolitan), VIC
  Comprehensive

A true recent experience with a claim

Youi provided excellent service, they took care of everything and I truly didn’t have to worry about anything. The people I dealt with were caring and efficient. Thank you so much Show details

Questions & Answers

Robyn H.
Robyn H. · Comprehensive Car Insurance

Can someone else drive my car

Barbara M.
Barbara M. · Car Insurance

What cover is there for a windscreen crack on a comprehensive policy?

thegamehacker22
thegamehacker22 · Car Insurance

Can you after-pay? Or pay in 4? Thanks ~ Ashton.

Brandon C.
Brandon C.  

no you can pay monthly or yearly though

See all Youi Car Insurance questions

Details

About Youi Car Insurance

Youi has 3 different car insurance options:

  • Comprehensive Insurance: cover for loss or damage to your car, as well as damage to other people's cars and property.
  • Third Party Fire & Theft: cover for fire and theft as well as damage to other people's cars and property.
  • Third Party Property Only: cover for damage to other people's property.

Youi Car Insurance has roadside assist with all Comprehensive car and motorcycle policies, guarantees the quality of all repairs as long as you own the vehicle, and offers a hire car when the other driver is at fault and your car cannot be driven.

Points of praise:

  • Youi’s customer service was most praised, closely followed by their timeliness in responding to claims.
  • Reviewers appreciated their car insurance policies being set up quickly and efficiently. They reported staff being friendly and informative during this process. One 5-star review mentioned, ‘I felt that your company is more customer focused than the average insurer.’
  • The free roadside assistance included in youi’s Comprehensive Insurance policy was also an attractive feature for many reviewers, as some other companies charge for this in a separate agreement.
  • Many reviews also mentioned significant monthly cost savings compared to previous insurers.
Compare all Youi Car Insurance listings
CategoryRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Business, Home and Contents and MotorcycleBusiness, Home and Contents and MotorcycleBusiness, Home and Contents and Motorcycle
Coverage TypeComprehensiveThird Party Property DamageThird Party, Fire and Theft
UnderwriterYouiYouiYoui
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance IncludedNot OfferedNot Offered
Reduced or Zero Excess Windscreen CoverReduced Excess Optional ExtraReduced Excess Optional ExtraReduced Excess Optional Extra
Choice of RepairerOptional ExtraNot AllowedOptional Extra
After Accident Care
Hire Car after an Incident

Optional extra, benefit will cease from the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss; or
  • when the car is returned to you following repair

Not Included

Optional extra, benefit will cease from the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss; or
  • when the car is returned to you following repair
Emergency Transport & AccommodationCombined with Emergency Repairs, up to $1,000 before excessNot IncludedCombined with Emergency Repairs, up to $1,000 before excess
Towing Costs IncludedNot IncludedIncluded
Hire Car after a No Fault Accident

Included, benefit will cease from the the time the first of the following occurs:

  • when your car is paid for a total loss; or
  • when the vehicle is returned to you following repair

Not Included

Not Included

Essential / Emergency RepairsCombined with Emergency Transport & Accommodation, up to $1,000 before excessNot IncludedCombined with Emergency Transport & Accommodation, up to $1,000 before excess
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot OfferedNot OfferedNot Offered
Hire Car after Theft

Included, benefit will cease from the the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss;
  • when the car is returned to you following repair; or
  • when the car is returned to you when it is recovered undamaged

Not Included

Included, benefit will cease from the the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss;
  • when the car is returned to you following repair; or
  • when the car is returned to you when it is recovered undamaged
Lock and Key ReplacementIncluded up to $1,000Not IncludedIncluded up to $1,000
Transit Cover Not IncludedNot IncludedNot Included
Trailer & Caravan CoverNot IncludedNot IncludedNot Included
Child Safety Seats and PramsBaby Seat Replacement IncludedNot IncludedBaby Seat Replacement Included
New-for-old Car Replacement

Car replacement or the replacement cost of a new one if the car is assessed as a total loss within the first 24 months:

  • since it was registered in the policy holder's name and had less than 500 km on the odometer
  • it had travelled less than 40,000 km since it was first registered

Car replacement or the replacement cost of a new one if the car is assessed as a total loss within the first 24 months:

  • since it was registered in the policy holder's name and had less than 500 km on the odometer
  • it had travelled less than 40,000 km since it was first registered

Car replacement or the replacement cost of a new one if the car is assessed as a total loss within the first 24 months:

  • since it was registered in the policy holder's name and had less than 500 km on the odometer
  • it had travelled less than 40,000 km since it was first registered
Personal Property CoverIncluded up to $750 per claim, up to $150 per itemNot IncludedIncluded up to $750 per claim, up to $150 per item
Uninsured Motorist Benefit Not IncludedIncluded up to $5,000Included up to $5,000
Accidental Loss or Damage
Malicious Damage / VandalismIncludedNot IncludedNot Included
FireIncludedNot IncludedIncluded
CollisionIncludedNot IncludedNot Included
Natural EventsIncludedNot IncludedNot Included
Theft or Attempted TheftIncludedNot IncludedIncluded
Awards 201920192019
Visit official website

Contact info for Youi Car Insurance

Mon7:00 am - 10:30 pm
Tue7:00 am - 10:30 pm
Wed7:00 am - 10:30 pm
Thu7:00 am - 10:30 pm
Fri7:00 am - 10:30 pm
Sat7:00 am - 8:30 pm
SunClosed
  • ABN: 79123074733

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