Youi (Suncorp) are completely disgraceful, currently marketing on Covid-19 devastating effects on people and their employment status. Suncorp is using this as a marketing campaign on tv to get more revenue. “It’s tough out there Australia” are their comments. Suncorp, don’t you think the businesses shut down and unemployed know that? So patronising to the Australian people. There’s a word for this behaviour that I can’t type on here. True non-neighbourly behaviour from a corporate.

SO HARD to get a quote from Youi. After all the questions on line, put all the information they will call you back and ask same, waste of time. All other insurance providers you can get a quote on line. I did that and after 15 minutes of time wasted, the quote was absolutely out of the market.
What a waste of time.

An absolute joke! Good & cheap, until you have an accident & have to make a claim!
Husband had a bingle 5 months ago. Poor communication - not one person had ever called to update us on who was in fault.

Took for us to call them to be told that husband was in fault based on the fact that the other car had a passenger & it was their word over his (other car were in fault).

Very disappointing. Will never call them for a quote or ever take out a policy even if it was given for free.

Never again. It is very hard to get a quote from Youi. All other insurance providers you can get a quote on line. For Youi you put in all the information on line, and they have to ring you back, and ask you all the questions again. I did that and after 15 minutes of time wasted, I was told sorry we can not insure your car because it is too expensive for Youi.
What a waste of time

did you know youi take your excess even if your not at fault then you have to fight them to get your excess back....not worth the saving...woolworths is actually cheaper so swapping everything to them

Multiple good experiences. Another party at fault who said they had no money and no insurance. I provided a photo of their ID and Youi sorted it all. My husband was at fault on another. Of course had to pay excess but the rest was all sorted. Only speak to aussies in qld that are all helpful and easy to contact. Car repairs locations relatively close to home (one 10 mins and another 20 mins away). Repairers all smaller businesses and very helpful and friendly. Break down required towing and all covered with roadside assist. One of the cheaper providers. Cash back during covid as I used it less. No complaints.

By far the most expensive quote, almost double what AAMI quoted and AAMI had more benefits than Youi too. I must say I was very surprised. Current insurer Suncorp $845, AAMI $681, Youi $1243, Allianz $921, Aust Seniors $829 and Budget Direct $681. All but Youi have an excess of $650 or $600 with these figures, Youi's excess with this quote was $900 - hate to imagine what the quote would have been if I changed the excess to around the $600, I didn't bother, I just deleted their quote. I will go with AAMI for this year and if their prices rise next year unfairly like Suncorp's did this year, I will shop around again next year.

I got an email saying my renewal was coming up, and saw that premiums and excess had gone up despite no claims. However, I phoned the call line and the guy was very helpful and got my premiums reduced by $100. I then added an extra benefit, ended up still being less than the stated renewal with this benefit. I am happy they gate a discount but wish that a no claim discount had been automatically added and I didn't have to phone about it. Good customer service though.

New car, new policy, cost saving and seamless set-up. Been with Youi for years and have saved a bucket load. Don't bother getting other quotes because they reward you so well for loyalty.

My car was hit & in the garage. The garage sent an estimate to YOUI and a week later there is still no assessor appointed to even look at the estimate.

After comparing several insurance companies Youi provided the best value for money.
Found Ms Renelle Sparrow to be an absolute pleasure to deal with and in no way was I pressured to commit to coverage I didn’t require

The sales agent was very helpful and knowledgeable. She took the time to find out about how I use my car and I got the same cover at half the price- saving over $600 a year. Looking forward to a long relationship with Youi

Emma was very easy to deal with her personality was warm and welcoming. Saved loads moving cars to youi. Friends recommend them and we couldn't be happier.we have not yet made a claim and hopefully won't need to but service so far has been outstanding

Have been with YOUI for a number of years now and apart from providing great prices on their policies with Road Service included, YOUI were absolutely amazing recently when I had to make a claim for a car that was written off. From start to finish during the whole process, the staff could not have been more helpful, efficient and sympathetic making the experience a lot easier given the circumstances. Cannot rate their staff and service enough.

I am really pleased with the service from Kylie Palmer. Thanks so much for finding a great price and thoroughly explaining how the cover works for me too. I felt that Kylie made the time to find a policy that suited me and took the time to explain everything clearly. The whole process was more like an easy conversation with a mate instead of organising insurance. Thanks Kylie, thanks Youi

Good Value, Good customer service, explained in an excellent manner was advised Road Side Assistance was included. Explained all terms and conditions with the policy. Very easy to set up.

All the hype about cheaper well Im a senior who doesnt drive much 4000k per yerar and hasnt had an accident for 2 decades .
When I punched in the mountsin of details Youi ask for I found them more expensive than rac and sgio What waste of time

I found YOUI to be great value and the cheapest around. I did not like that it is market value. But loved talking to an Aussie/Kiwi. Great service that I hope I do not have to use as it will mean that I have been in an accident.