1 photo
Health Care Insurance

Health Care Insurance

3.8 from 12 reviews · View Statistics
See the Best Health Insurance in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Health Care Insurance

Reviews

3.8
12 reviews
5
(8)
4
(0)
3
(0)
2
(1)
1
(3)
  • Value for Money
    1.0 (2)
  • Transparency
    1.0 (2)
  • Customer Service
    1.0 (2)
Previous
Next
Robere
RobereSouth East Queensland, QLD
  • 11 reviews
  • 13 likes

Have had nothing but problems with this health insurance company.

published
Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
EVA
EVAHobart, TAS
  • 10 reviews
  • 3 likes

No viable method of contact

published

Tried multiple times to contact tis company to make a claim. I am a member and when I call I am kept on hold and then eventually disconnected. There are no staff answering calls. The chat is unattended. I am cancelling my insurance. They have a list of guiding principles and have failed to adhere to them on all counts.

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
mom and fa
mom and faGreater Melbourne (Outer), VIC
  • 13 reviews
  • 11 likes

We are paying for so little during the pandemic, need you to step-up and be fair for people who can't use the cover.

published

We are from Victoria and we being a loyal customer for ages, due to the pandemic we keep on paying the entire fee + they get the rebate from gov, but the ability of usage of the cover is so little, we only used extras pretty much eye and dental care but they both are closed due to COVID restrictions. We raised this issue with them and asked for fair mediation but what they told us was we can still use other benefits such as ambulance :). So far we could not use the cover at all though we pay like a hundred and thirty dollars after the rebate. Our last claim was in Dec 2019.

I expect them to rise up for the occasion and be fair to their loyal customer than just making an unfair profit out of the situation.

Incentivised Review No
Claim Made No
Similar opinion? Write a review on ProductReview.com.au!
Rafique
RafiqueGreater Melbourne (Outer), VIC
  • 6 reviews

Good old fashioned personal service using current technology.

published

Very professional, efficient and true value for money. Having enjoyed their services for a couple of years, will confidently recommend HEALTH CARE INSURANCE. Hardly any waiting when contacting them via phone, courteous service by service providers. You won't be disappointed.

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!
Health Insurance

Find out how Health Care Insurance compares to other Health Insurance

Know better, choose better.

Compare all
Ms Shine Queen
Ms Shine QueenSouth East Queensland, QLD
  • 5 reviews
  • 8 likes

HCI, can't fault them

published
Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

HCI - They are great.

published

We have been with HCI for nearly 30 years and have had claims for hospital on a few occasions as well as extras on a regular basis. They have always paid promptly and without question and the customer service is great. I recently priced other funds only to find they cannot even provide a lesser cover for the amount we pay to HCI so we have no complaints at all.

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!
Cattledog
CattledogSydney
  • 17 reviews
  • 15 likes

HCI is there for its members, not the corporation

published
Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!

Related Articles

Previous
Super Funds Awards 2022!

A good super fund can make a substantial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the top-rated super funds of 2022.

Wendy Z.
Wendy Z.
super-funds-awards-2020
Credit Card Awards 2020

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the top-rated credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.
credit-card-awards-2020
Australian Government Rebates & Incentives for Private Health Insurance

There are a number of government rebates, discounts, and additional charges that could apply to you when taking out private health insurance. We've outlined the main ones here so you don't have to dig through all the research yourself.

Nathan S.
Nathan S.
australian-government-rebates-incentives-for-private-health-insurance
Next
Garry
GarryAdelaide
  • 9 reviews
  • 2 likes

Amazing customer service!

published

Being a non profit I was surprised the service was so amazing, and friendly, they really go out of their way to help answer all my questions. Being a non profit I also know their will be no surprises come crunch time. been with Health Care Insurance for two years and I don't plan on going anywhere else.

Insurance claim madeNo
Similar opinion? Write a review on ProductReview.com.au!
beebeegee
beebeegeeMelbourne, Vic
  • 124 reviews
  • 106 likes

Low cost, good benefits, good service

published

All our claims so far have all been HICAPS paid except for an ambo membership reimbursement. The membership reimbursement was filed through their app - just had to take a picture via the app and off it went. All was with no worries and paid exactly as expected. The reimbursement only took hours! While starting with HCI I contacted them numerous times about various things. They seem to have a small staff that is very personable and personal. The premiums are fairly sharp although some of their benefits are on the lower side, but those we use and need are on the high side, so HCI works very well for us. Very happy we moved on to HCI.

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!
Health Insurance

Find out how Health Care Insurance compares to other Health Insurance

Know better, choose better.

Compare all
Gamekeeper
GamekeeperDarling Downs, QLD
  • 4 reviews
  • 7 likes
  • Verified

HCI = Hopeless Care Insurance

published
Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!
John
JohnSydney
  • 18 reviews
  • 21 likes

A Non Profit Healthcare Provider That Puts People Before profit!

published

Health Care Insurance being a non profit healthcare provider is the way to go! They're very transparent when it comes to costs so there won't be any nasty surprises when it counts the most. The staff are extremely friendly and helpful and my experience after getting a knee operation has been extremely positive from start to finish!

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!
Ric
RicSydney, nsw
  • 62 reviews
  • 51 likes

HCI Health Care Insurance is the best value for money!

published

I decided on HCI Health Care Insurance after browsing through the private health insurance ombudsman website. I found I could compare all the health funds industry percentage statistics such as Hospital Related Charges Covered, medical services with no gap, Member Retention, etc.

I am very happy with HCI's customer service so far and would highly recommend them to anyone.

If you would like to compare policies for yourself just do a google search on "Individual Health Fund Report Cards" and click on the PHIO gov website.

Similar opinion? Write a review on ProductReview.com.au!
Health Insurance

Find out how Health Care Insurance compares to other Health Insurance

Know better, choose better.

Compare all

Questions & Answers

cassie
cassieasked

I was told that if you take $1000 excess choice that this is not recognized by government as having hospital insurance Is this correct

3 answers
Andrew
Andrew

Yes that appears to be the case. See the HCI guide to cover PDF, page 11 where the $1000 excess option says: * Not exempt from Medicare levy surcharge

Mr ash
Mr ash

We chose this option and were then told it was hidden in their pdf. Very dishonest

JaneD
JaneD

That's the law - Medicare Levy only relates to hospital cover, not extras cover.

jinjan
jinjanasked

I'm interested in your experience in processing of claims with HCI. Being in NSW, do they have a comprehensive list of their preferred health service providers and private hospitals?

2 answers
Ric
Ric
Cattledog
Cattledog

Get an answer from our members and Health Care Insurance representatives

Details

CategoryHealth Insurance
Visit official website
  • AHIFC: HCI

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.