Heartland Finance

My elderly mother has her reverse mortgage with this company. They charge punitive interest rates and provide completely substandard service, asking for documentation they already have as an example. They have caused my mother a great deal of distress during the process and I have had to financially subsidise her in the interim - this is on a… Read more

property where they have lent less than 1/3 of the value of the property. They are incompetent and I would avoid them at all costs.

Get an Independent property valuation before dealing with Heartland – Heartland, in my circumstances, used a local valuer who spent a total of 15 minutes viewing the property. The subsequent report was inaccurate and not based on the official records for my property. It overvalued my property by a considerable amount. This increased the loan to value ratio which I did not want. This situation caused numerous email… Read more

exchanges with the Assessor. At the time of my application I had already obtained a high quality formal valuation as well as a local real estate "market valuation". I was also aware of the necessity for a minor repair that Heartland's valuer incorrectly nominated as "major" and gave an estimate of an enormously inflated cost. Beware and obtain independent advice and formal valuations if dealing with this company. Independent legal advice is necessary and an independent quality valuation is essential in decision making.

Wish I could rate lower – Heartland take from people who are mentally uncapable of understanding all their black tape & hidden inuendo & then they double & triple their interest until people are left broken. Please Please Please do your homework in the tenth degree before you let your family touch these thieves. Show details

Seniors Loan – Arranged a Seniors Loan Several Years ago with Heartland Finance. Had several calls from them prior to approval. Once Approved we can drawn down as required but pay a $60 fee each time. No requirement to make payment but we do. Can also redraw from the repayments with a $30 fee. Minimum Drawing is $2000. Have had no issue in the two years we have… Read more

been with them. Takes a couple for days to respond to email request and payments buy you can call and generally a same day response

Incompetent – After 68 days of shuffling paperwork causing delays from heartland's end I still hadn't received my funds even though it was approved so I cancelled the process. Unfortunately they employ inexperienced liaison officers who are thrown in the deep end which is setting them up for failure. Stay away from this company. Show details

Slow decision-making – Very slow process. A list of deal-breakers at the commencement of dealings would save a lot of time. Pleasant interactions, but this NZ parent/Victoria based Company has no understanding of the Brisbane riverfront market.