Helio Pet

[Content Removed] seller, no response after multiple attempts – I recently purchased the max strength device but found it unsuitable for my needs. Despite being within the 30-day money-back guarantee period, my attempts to return the item have been met with silence from the seller. Initially, I received a prompt response asking for the reason for return, but subsequent follow-up emails requesting further instructions have gone unanswered. Curiously, my husband received timely replies to unrelated inquiries, indicating a lack of responsiveness on the seller's part.

Additionally, the discrepancy between the stated shipping location on the website (Arizona) and the actual origin revealed in the tracking information (Dong Guan, China) raises concerns about the seller's honesty. Frustrated by the lack of communication, I have contacted PayPal, and they advised they can't help unless the product is faulty. I posted the same comment on their Facebook ad and got blocked straight away. And no, the device was not helpful with pain relief. Buyers, beware.