Hills District Smash Repairs

Dishonest and unprofessional service - a disappointing with hills district smash repair – I had my car repaired at Hills District Smash and initially met with the owner, [Name Removed], to discuss the process in detail. I made it clear that I wanted the repairs done properly and not in the way insurance subcontractors sometimes cut corners. I specifically instructed him to replace the damaged parts with brand-new ones directly sourced… Read more

from the car dealer—not from online shops or unauthorized suppliers. [Name Removed] assured me he would follow this approach.

Before taking the car in, I gave him a week’s notice to order the required parts. Despite this, the repair process has been extremely disappointing. The job, initially promised to be completed in one week, has stretched to 10 weeks, and the car is still in the workshop. To make matters worse, I discovered several parts that were claimed to be brand-new are, in fact, second-hand or poorly refurbished. Some of these parts even have visible paint touch-ups.

When confronted, [Name Removed] maintained that the parts were brand-new, but the evidence suggests otherwise. His dishonesty has completely eroded my trust. I have now arranged for two independent inspectors to assess the vehicle and verify the quality of the repairs. [Name Removed] must also provide proof that the parts were ordered and delivered from an authorized car dealer.

Unfortunately, based on my experience, it seems he prioritizes the interests of insurance companies over the customers. I cannot recommend his services due to his lack of transparency and professionalism.