Hinterland Caravans NSW, Morisset

We recently ordered our new van, an Urban Tungsten Track, with Morriset Hinterland Caravans. What an amazing team we had the privilege to deal with. Thank you Virginia and Aaron for the help with our order and sorting the extras we wanted to include. We were able to complete the entire order including colour selection with the colour selection… Read more

team. A very wide range to select from and quality products from start to finish. We look forward to the delivery of our new van.

A great experience start to finish – We picked up our van yesterday and the team at Hinterland have been nothing short of incredible with their support and attention to our requirements. Special shout out to AJay, Amanda and Maegan for going above and beyond with our questions and clarifications as part of the ordering process. Handover was informative by Steve and we really feel supported if we have any questions as we move forward on our shakedown trip. Highly recommended!

Happy happy – Yet another positive experience with Hinterland Morriset!! We had two minor issues pop up on our maiden voyage with our Urban van and were readily accommodated by Hinterland Morriset in transit. Issues were promptly rectified and tested, and we were back on the road in no time. Thanks to Troy and his team for accommodating us at short notice and the professional experience, advice and friendly chit chat. We were treated as valued customers.

Second to none – Bought our van 3 years ago and cannot speak highly enough about it and the service we receive every time visit them. The service team go above and beyond to make sure our van is running smoothly. Communication is fantastic and any enquires are dealt with promptly and efficiently. You cannot go wrong with purchasing a van with this company.… Read more

Extremely happy with the quality and team at Morisset as they are always happy to help us and work with us for any servicing needs. Thank you everyone for making us feel welcome every visit.

Don't go near these guys – Put my van on consignment with these idiots. They promise the world and provide nothing. Even when I went and picked my van up as they didn't sell it as they inflate the price and then blame you for wanting too much for it when I didn't even set the price. They just use consignments to increase their stock levels. Inflate the price of secondhand… Read more

vans to make the new ones more appealing so then sell their new vans instead. Reading the reviews from purchases isn't any better, they experience the same pathetic service. Once they have your van or money, they forget about you. People like this should not be in business. My next step is reporting them to the authorities. Do yourself a favour and don't go near them.

Amazing Team!!! – HUGE shoutout to Hinterland Caravans Morriset! We would like to thank everyone at Hinterland Caravans for their amazing customer service and helping Hubby and i pick a caravan! Thanks in particular to Sarah who handled the deal for us at the time and was there ready to answer any questions we had. We have just come up to our 2 years of regular… Read more

servicing and we cannot be happier. Our last service was booked in short notice as Hubby and I decided to go away as a spur of the moment and we were so pleased that the team were able to squeeze us in before we went away.

The team at Morriset i cannot fault, their customer service is excellent, their product knowledge is amazing and we are always treated so greatly. We always recommend Hinterland Caravans to all we meet on our little adventures.

Keep up the great work team!

Disgraceful – After extending patience with little outcomes, the decision to write the review has occurred. At the viewing stage, we could not fault the friendly and knowledgeable sales representative Jason. He was an absolute pleasure to deal with although sadly, the pleasure ended there. Following the order of the van where we were informed that the wait… Read more

time would be approximately 3 months, extensive delays occurred. After planning for a trip which allowed additional wait time, it took numerous calls, emails and visits to follow up. The correspondence with the General Manager was rude throughout this period. As a result of the delays, we took possession of the van the day before we were leaving for our trip which caused rush and undue stress. A phone call followed where I was instructed to check shackles as there had been a recall (an oversight on the behalf of hinterland - this should have been inspected by them).

We left on our trip without the use of the stove as the internal gas fitting was tagged “do not use” due to the recall of the stove. This issue was not discussed during the van inspection. Following a phone call to enquire about this discovery, we were informed that once the ACCC investigation was complete, we would receive a phone call from hinterland to provide an update regarding the use of the stove. We travelled for the first 2 weeks believing that we were unable to use the stove. It took me to make a call to hinterland to receive notification that we could have in fact been using the stove as the investigation was complete and the stove was deemed safe for use (2 weeks without the use of the stove was inconvenient).

Numerous faults with the van were discovered.

Hinterland were notified by email, with the inclusion of photos of the warranty issues that were discovered. A delay of 2 months occurred with having the van inspected. This followed numerous email and phone correspondence on my behalf to follow up.

The van was taken to hinterland to undergo the repairs, most of which were attended to with the use of silicone as a solution. We were notified that the van was ready for collection. At the point of collection it was discovered that the remaining warranty issues had not been attended to. Some of these issues relate to faulty appliances and tap ware. Hinterland were aware of all issues prior to this point and received photographic evidence.

Again, numerous follow up emails have occurred to no avail. At this point, 3 months have passed and we still await rectification of the warranty issues.

Correspondence is poor and regularly with significant delay. The General Manager incorrectly addressed me by name throughout phone discussion on numerous occasions and the delay involved with attending to warranty repairs is disgraceful.

The purchase of a brand new van was not a positive interaction and the warranty repairs predominantly remain unaddressed. I would certainly recommend to shop elsewhere.

New Caravan Hand Over – We had the best handover today at Hinterland Caravans Morisset. Stein took us through the van and explained all the features. Everyone was friendly and excited that we were picking up our new van. They were supportive and were willing to help us with any questions we had about our new van. The handover was thorough and informative. We are so… Read more

excited about our new van. A shout out to Kylie who bent over backwards to help us after we bought the van and Sarah who answered many a phone call.

UNDER NEW MANAGEMENT – Our Morisset dealership is now under new management. Come in and talk to our staff, about the latest models we're stocking. We have a selection of new and used caravans, and also offer a consignment sales service. Show details

Stay away from hinterland – Was suppose to be a new van, it was a demo they tow around the country. When problems happened didnt want anything to do with it. Had to go to another company to fix. Should of read the reviews before buying a new van off hinterland. I payed $60000, lucky to get $40000 less then 2 yrs old. Last time i heard from them was the day i handed the money over. Show details

Hinterland Caravans are not to be trusted, they will rip you off, shonky dangerous workmanship – I had bought a caravan in Qld and needed to change it over to NSW rego. I went to Hinterland Caravans at Morriset near Newcastle , without going into all the details they ripped me off, said it needed new tyres ,they looked fine to me they also said I needed a new battery , did I ? They also charged me $300 for cleaning the van which wasn't dirty.… Read more

I have since had someone look at the tyres and they are fine but they are not new, they did not replace any tyres and the battery is most likely the one it had when I bought it. I found them to have a standover attitude when I queried the bill, I felt intimidated and they knew how to take advantage of an woman on her own. I also asked them to replace the trailer plug which was the wrong type and I needed a 7 pin , and they did replace it. Fast forward a few months down on the south coast, I checked to make sure my lights were working on the van and found that one of the blinkers on the van wasn't working, a friend of a friend who had worked for a caravan dealership for 15 years offered to check out the van for me. Upon taking the casing off the plug we could see all of the wires were hardly touching , so dangerous the whole thing had to be redone, they didn't even bother taping up the cable so all the wires are exposed. Any of these connections could have failed, the brakes on the van , my electric tow brakes ! this could have caused an accident a bad one, I cant believe that they were so slack. Also the fuses in the van were the wrong size too, and I've had problems with the electrics in the van there are 10 amp fuses where there should be 3 amp which has burnt out some of the wiring. I asked them to check everything! their workmanship is so shonky, the Manager John is a liar, don't get any repairs done by them and I certainly wouldn't buy anything from them. Absolutely no integrity I don't understand how they are still in business.

hinterland family series 19 fantastic – Today we drove 2 hours upto hinterlands morriset to do our colour selections. The service was absolutely fantastic. John was very knowledgeable and gave us some great tips. From sales to selections we couldn’t be happier. Can’t wait to pick her up. Highly recommend

nightmare!!! – This was our dream caravan!! They never kept us informed about our van. we had to keep ringing them. We picked the kitchen that i wanted & i also sent them pictures of the kitchen. Picked caravan up & wrong kitchen in van, cupboards out of alignment, silastic on walls through out van, shower not sealed probably, gaps in corner of kitchen bench,… Read more

fridge activation wire on 12 volt incorrect, break safe wired incorrectly, cut & small hole in lino, dent in cupboard door, spray glue on wheels, 12 volt to 240 volt inverter placed in cupboard & not on side of bed (as marked on plan), toilet lid had scratches on it, 2 dents on the outside of van & van wasn't clean inside. We have never received an apology from them. We took it back to Morisset which is a 2 hr drive for us. They had the van for 4 weeks to Rectify all the issues. We rang the manager asking how the van was going & he told us that he had someone cleaning the van all day. We drove the 2hrs back to Morisset to pick van back up. We had a look inside van & most of the silastic was cleaned off, but the shower wasn't cleaned, it still had silastic all over it & there was a burn mark on the lino near the toilet. When i informed the manager his reply to me was" i can't be F@$%$# ever where". They don't care because they have your money!!! We got excuse after excuse. We did get compensated for the wrong kitchen, after many phone calls to them. What really ticks me off is that they have never apologised or said sorry for their stuff ups. I would never recommend Hinterland to anyone. My rating for them would be -10

How they sell anything I wil never know – Trip to Hinterland caravans Morisset was a total waste of time, we were after a van had $90,000.00 to spend I had travelled 5 hours to them and they knew I was coming to look at a van they had. I was told it sold and there was nothing for sale till after some show months away. They both walked away to there air conditioned office not interested… Read more

in selling me anything, or even ordering one , on leaving I went to the office and politely told them I won’t be back and was going else where to buy a van, and yes went and bought from Allan Grahams at Wyoming.

I give Hinterland 0 score and Graham’s 10 absolutely wonderful to deal with Mark at Allan Graham’s caravans.