Hinterland Caravans

Our experience dealing with this business has been nothing but a total nightmare. They hold no accountability for any consumer laws pertaining to quality, acceptable standards or warranty timelines. Our new caravan was presented at delivery (hand over) with clear and obvious faults and damage. To present a newly built damaged caravan absolutely… Read more

represents their "care factor", being NONE. With our money already in their hands, the hard lesson was learnt. Trust noone and inspect before full payment. With those initial issues and then further van failures being identified post delivery, we had a horrid and stressful 2+ year fight for warranty to be undertaken. Our endless repeated emails and calls to Hinterland only resulted in either no response or more excuses, most excuses pointing to others being at fault, when clearly under Australian Consumer Law they are the responsible party. Management is seriously in need of lessons in customer service, consumer law, acceptable standards, common decency and admitting when they have failed. The battle with Hinterland is ongoing! We wonder if those within Hinterland management would be accepting of this level of disgraceful treatment like we have endured?

We recently ordered our new van, an Urban Tungsten Track, with Morriset Hinterland Caravans. What an amazing team we had the privilege to deal with. Thank you Virginia and Aaron for the help with our order and sorting the extras we wanted to include. We were able to complete the entire order including colour selection with the colour selection… Read more ·  1

team. A very wide range to select from and quality products from start to finish. We look forward to the delivery of our new van.

A great experience start to finish – We picked up our van yesterday and the team at Hinterland have been nothing short of incredible with their support and attention to our requirements. Special shout out to AJay, Amanda and Maegan for going above and beyond with our questions and clarifications as part of the ordering process. Handover was informative by Steve and we really feel supported if we have any questions as we move forward on our shakedown trip. Highly recommended!

Happy Hunter – We drove 6hrs from NSW to see 3 particular vans only to find that they weren't what we were looking for until we met Rian, he helped us find our van. We were very demanding and Rian handled us with a smile on his face. When it came to hand over our van it was pouring with rain and Rian hooked us up properly so we didn't have to get wet. We will definitely recommend Hinterland caravans in our future. Thanks again Rian. Show details

Happy happy – Yet another positive experience with Hinterland Morriset!! We had two minor issues pop up on our maiden voyage with our Urban van and were readily accommodated by Hinterland Morriset in transit. Issues were promptly rectified and tested, and we were back on the road in no time. Thanks to Troy and his team for accommodating us at short notice and the professional experience, advice and friendly chit chat. We were treated as valued customers.

Wish we'd read these reviews before giving them our money. We were promised a January delivery, signing up in November. They said they needed deposit immediately to secure the delivery date, so we paid straight away. Once they had our money the customer service dropped off significantly. Very slow to respond to our emails, would not answer our… Read more

calls or return our messages. Then they kept putting mistakes through for our Great Aussie Caravan. At first we thought the caravan company were not competent and kept getting it wrong. Then we realized the dealer was feeding mistakes to the company, so that every revision had mistakes in it. By the 4th revision we finally realized what was going on. They used the mistakes as a reason to delay the delivery date...When we spoke to other dealerships for Great Aussie they said a January delivery date was impossible when signing up in November. It seemed like they used this as a strategy to get business over the other dealerships, and were most like going to keep pushing back our build delivery date to April which was the next available build slot Australia-wide. They didn't care we had booked flights and accommodation for January already to collect the caravan. When we asked for our deposit back due to them not being able to provide the January delivery date as promised, they tried to withhold a large amount of our deposit. Be very careful to sign up to Hinterland Caravans. Customer Service changes dramatically once they have your money locked in.

The Australian Caravan industry has not self regulated and have churned out many caravans of low standard, many of which are poorly manufactured by unqualified workers. When the inevitable faults manifest, the majority of dealers are totally unscrupulous and just duck and weave. They fob customers off because they know its a long stressful process for a customer to seek redress. Hinterland Caravans are a prime example.

Nothing but used car dealers. Beware! – Absolutely shocking customer service. If you are buying a caravan make sure it's not a lemon. Once they have your signature and money, the service stops completely. Buyer Beware! Show details

Very informative and patient – Thank you to Max. We spent alot of time inspecting a certain caravan. Max and his boss were extremely helpful and offered alot of assistance for delivery if we had purchased. They let us take our time and we extremely patient and informative. Although we didn't purchase due to lack of appropriate tow vehicle when we did the sums, we would not hesitate in purchasing from this business. Show details

Second to none – Bought our van 3 years ago and cannot speak highly enough about it and the service we receive every time visit them. The service team go above and beyond to make sure our van is running smoothly. Communication is fantastic and any enquires are dealt with promptly and efficiently. You cannot go wrong with purchasing a van with this company.… Read more

Extremely happy with the quality and team at Morisset as they are always happy to help us and work with us for any servicing needs. Thank you everyone for making us feel welcome every visit.

Don't go near these guys – Put my van on consignment with these idiots. They promise the world and provide nothing. Even when I went and picked my van up as they didn't sell it as they inflate the price and then blame you for wanting too much for it when I didn't even set the price. They just use consignments to increase their stock levels. Inflate the price of secondhand… Read more

vans to make the new ones more appealing so then sell their new vans instead. Reading the reviews from purchases isn't any better, they experience the same pathetic service. Once they have your van or money, they forget about you. People like this should not be in business. My next step is reporting them to the authorities. Do yourself a favour and don't go near them.

Amazing Team!!! – HUGE shoutout to Hinterland Caravans Morriset! We would like to thank everyone at Hinterland Caravans for their amazing customer service and helping Hubby and i pick a caravan! Thanks in particular to Sarah who handled the deal for us at the time and was there ready to answer any questions we had. We have just come up to our 2 years of regular… Read more

servicing and we cannot be happier. Our last service was booked in short notice as Hubby and I decided to go away as a spur of the moment and we were so pleased that the team were able to squeeze us in before we went away.

The team at Morriset i cannot fault, their customer service is excellent, their product knowledge is amazing and we are always treated so greatly. We always recommend Hinterland Caravans to all we meet on our little adventures.

Keep up the great work team!

Disgraceful – After extending patience with little outcomes, the decision to write the review has occurred. At the viewing stage, we could not fault the friendly and knowledgeable sales representative Jason. He was an absolute pleasure to deal with although sadly, the pleasure ended there. Following the order of the van where we were informed that the wait… Read more

time would be approximately 3 months, extensive delays occurred. After planning for a trip which allowed additional wait time, it took numerous calls, emails and visits to follow up. The correspondence with the General Manager was rude throughout this period. As a result of the delays, we took possession of the van the day before we were leaving for our trip which caused rush and undue stress. A phone call followed where I was instructed to check shackles as there had been a recall (an oversight on the behalf of hinterland - this should have been inspected by them).

We left on our trip without the use of the stove as the internal gas fitting was tagged “do not use” due to the recall of the stove. This issue was not discussed during the van inspection. Following a phone call to enquire about this discovery, we were informed that once the ACCC investigation was complete, we would receive a phone call from hinterland to provide an update regarding the use of the stove. We travelled for the first 2 weeks believing that we were unable to use the stove. It took me to make a call to hinterland to receive notification that we could have in fact been using the stove as the investigation was complete and the stove was deemed safe for use (2 weeks without the use of the stove was inconvenient).

Numerous faults with the van were discovered.

Hinterland were notified by email, with the inclusion of photos of the warranty issues that were discovered. A delay of 2 months occurred with having the van inspected. This followed numerous email and phone correspondence on my behalf to follow up.

The van was taken to hinterland to undergo the repairs, most of which were attended to with the use of silicone as a solution. We were notified that the van was ready for collection. At the point of collection it was discovered that the remaining warranty issues had not been attended to. Some of these issues relate to faulty appliances and tap ware. Hinterland were aware of all issues prior to this point and received photographic evidence.

Again, numerous follow up emails have occurred to no avail. At this point, 3 months have passed and we still await rectification of the warranty issues.

Correspondence is poor and regularly with significant delay. The General Manager incorrectly addressed me by name throughout phone discussion on numerous occasions and the delay involved with attending to warranty repairs is disgraceful.

The purchase of a brand new van was not a positive interaction and the warranty repairs predominantly remain unaddressed. I would certainly recommend to shop elsewhere.

Excellent customer service – The service received from Gary was outstanding once again our new awning arrived in a few days to our door in Marcoola thanks again Show details

New Caravan Hand Over – We had the best handover today at Hinterland Caravans Morisset. Stein took us through the van and explained all the features. Everyone was friendly and excited that we were picking up our new van. They were supportive and were willing to help us with any questions we had about our new van. The handover was thorough and informative. We are so… Read more

excited about our new van. A shout out to Kylie who bent over backwards to help us after we bought the van and Sarah who answered many a phone call.

Your customer service is disgusting...lies lies lies – We had no option but to buy another motorhome as your timeframes blew out 4 times, did you care we were homeless and carless? Your customer service is disgusting and we have been in touch with Avida as you are their retailer. You promised that you wouldn’t let us down, but there you go, just lies. Show details

Love our Hinterland Tourer – Loving our caravan we bought 2 months ago. There were a couple of small things that needed fixing when we picked it up but they were fixed next day, no problems. Staff and sales were great, at initial purchase right through to pick up point.

TERRRRRIBLE! Stay Away From Gold Coast Hinterland – After 3 years of problems going back and forth, I'm still no closer to resolution. Leaking, electrical issues, and now not even acknowledging my claim. Manager is awful. Show details

Exceptionally poor service in fact no service – Lost a sale due to not approaching prospective purchasers. Came to yard for the second time with brochure in hand waiting to confirm ideas, answer questions and talk about changes and colours but not approached by any sales people at all. One sales lady was obviously helping others which was fine but made eye contact with me but said nothing.… Read more

After my husband and I had been in the yard for a good 15 mins still not approached by any sales staff but yet we looked across to the office and clearly it cud be seen 3 female staff were standing around laughing which clearly meant they were not interested in helping anyone nor wanting a sale. We then proceeded to walk up the ramp to the vans up the back and still not approached by anyone.

Unfortunately it shows because caravans are in great demand sales people no longer have to work hard so therefore this reflects back to the company. It’s one thing to purchase a van but the sales & service has to be there from the beginning to the end and after. Such a shame as the next caravan show is just around the corner and of course the sales will be there but it’s not the true service.

Customer service fail. Toxic Sales Manager – Customer service fail. Sales Manager rings and blasts me after I call Urban to get a production update. Seriously Nasty. The staff simply had no idea when I’d get my van. Sorry Urban - our order is cancelled.  Show details

UNDER NEW MANAGEMENT – Our Morisset dealership is now under new management. Come in and talk to our staff, about the latest models we're stocking. We have a selection of new and used caravans, and also offer a consignment sales service. Show details

Excellent service from Rian Keep even on his day off. We would highly recommend – Excellent service. Would recommend Hinterland Caravans for your next purchase. Rian was great to deal with even on his day off. My wife and I are very happy with our purchase. Show details

Stay away from hinterland – Was suppose to be a new van, it was a demo they tow around the country. When problems happened didnt want anything to do with it. Had to go to another company to fix. Should of read the reviews before buying a new van off hinterland. I payed $60000, lucky to get $40000 less then 2 yrs old. Last time i heard from them was the day i handed the money over. Show details

Hinterland Caravans are not to be trusted, they will rip you off, shonky dangerous workmanship – I had bought a caravan in Qld and needed to change it over to NSW rego. I went to Hinterland Caravans at Morriset near Newcastle , without going into all the details they ripped me off, said it needed new tyres ,they looked fine to me they also said I needed a new battery , did I ? They also charged me $300 for cleaning the van which wasn't dirty.… Read more

I have since had someone look at the tyres and they are fine but they are not new, they did not replace any tyres and the battery is most likely the one it had when I bought it. I found them to have a standover attitude when I queried the bill, I felt intimidated and they knew how to take advantage of an woman on her own. I also asked them to replace the trailer plug which was the wrong type and I needed a 7 pin , and they did replace it. Fast forward a few months down on the south coast, I checked to make sure my lights were working on the van and found that one of the blinkers on the van wasn't working, a friend of a friend who had worked for a caravan dealership for 15 years offered to check out the van for me. Upon taking the casing off the plug we could see all of the wires were hardly touching , so dangerous the whole thing had to be redone, they didn't even bother taping up the cable so all the wires are exposed. Any of these connections could have failed, the brakes on the van , my electric tow brakes ! this could have caused an accident a bad one, I cant believe that they were so slack. Also the fuses in the van were the wrong size too, and I've had problems with the electrics in the van there are 10 amp fuses where there should be 3 amp which has burnt out some of the wiring. I asked them to check everything! their workmanship is so shonky, the Manager John is a liar, don't get any repairs done by them and I certainly wouldn't buy anything from them. Absolutely no integrity I don't understand how they are still in business.

hinterland family series 19 fantastic – Today we drove 2 hours upto hinterlands morriset to do our colour selections. The service was absolutely fantastic. John was very knowledgeable and gave us some great tips. From sales to selections we couldn’t be happier. Can’t wait to pick her up. Highly recommend

nightmare!!! – This was our dream caravan!! They never kept us informed about our van. we had to keep ringing them. We picked the kitchen that i wanted & i also sent them pictures of the kitchen. Picked caravan up & wrong kitchen in van, cupboards out of alignment, silastic on walls through out van, shower not sealed probably, gaps in corner of kitchen bench,… Read more

fridge activation wire on 12 volt incorrect, break safe wired incorrectly, cut & small hole in lino, dent in cupboard door, spray glue on wheels, 12 volt to 240 volt inverter placed in cupboard & not on side of bed (as marked on plan), toilet lid had scratches on it, 2 dents on the outside of van & van wasn't clean inside. We have never received an apology from them. We took it back to Morisset which is a 2 hr drive for us. They had the van for 4 weeks to Rectify all the issues. We rang the manager asking how the van was going & he told us that he had someone cleaning the van all day. We drove the 2hrs back to Morisset to pick van back up. We had a look inside van & most of the silastic was cleaned off, but the shower wasn't cleaned, it still had silastic all over it & there was a burn mark on the lino near the toilet. When i informed the manager his reply to me was" i can't be F@$%$# ever where". They don't care because they have your money!!! We got excuse after excuse. We did get compensated for the wrong kitchen, after many phone calls to them. What really ticks me off is that they have never apologised or said sorry for their stuff ups. I would never recommend Hinterland to anyone. My rating for them would be -10

Words fail me! – We bought our motorhome from Hinterland, the deal was that we were to have new tires fitted before pickup, they fitted under rated illegal tires that almost got us killed. We have put the matter before QCAT and their insurance assessor has now threatened us and they have also set their lawyers onto us. We also had to do multiple repairs and replace the batteries and charging system after we picked it up. Don't go anywhere near Hinterland!

Great product – We are more than happy with our van. Had it for 9 months now. Help readily available for us first timers. I’ve recommended them to our friends . Love our van

Very unhappy – Sold us a lemon ,don't want to know you once the money is in their hands,our Motorhome wasn't detailed it was filthy things weren't fixed awning was torn and the barrel bowed all very well hidden ,motor wise after our first short trip we find we need a new clutch,shock absorbers and numerous other faults my advice steer clear people!!!!!

Sold our van to hinterland caravans, DEALT WITH DYLAN, HE WAS VERY GOOD, MADE EVERYTHING SO SIMPLE, THANKS AGAIN DYLAN. JOAN T. Show details

They are only interested in selling vans. Very poor customer service I received from sales department and service stay away from this company.